Hotel Facilities Planning

1. What is the primary goal of facilities management?

A) Maximize building size

B) Minimize operational costs

C) Prioritize aesthetic appeal

D) Eliminate all maintenance tasks

Answer:

2. Facilities management involves the coordination of various services. Which of the following is NOT
typically a part of facilities management?

A) Space planning

B) Energy management

C) Marketing strategies

D) Security management

Answer:

3. In facilities management, what is the purpose of balancing maintenance efforts against costs?

A) To eliminate all maintenance tasks

B) To maximize operational costs

C) To ensure profitability while maintaining the building's condition

D) To prioritize aesthetic appeal

Answer:

4. Which of the following is an example of a priority task for a facilities manager?

A) Replacing worn carpets

B) Renewing aging paint

C) Fixing broken pipes

D) Enhancing landscaping

Answer:

5. What does FM stand for in the context of facilities management?

A) Financial Management

B) Facility Maintenance

C) Flexible Management

D) Facilities Maximization

Answer:

6. What does a facilities manager use to complete tasks in a logical and managed sequence?

A) Magic spells

B) Project management skills

C) Random selection

D) Aesthetic preferences

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7. Which of the following is a multidisciplinary aspect of facilities management?

A) Space planning

B) Energy management
C) Security management

D) All of the above

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8. Why is neglecting maintenance in facilities management detrimental?

A) It enhances profitability

B) It leads to a diminishing profit over time

C) It increases operational costs

D) It has no impact on the business

Answer:

9. What is the purpose of space planning in facilities management?

A) Maximize the number of rooms

B) Optimize the use of available space

C) Minimize operational costs

D) Eliminate maintenance tasks

Answer:

10. What role do management skills play in facilities management?

A) Increase operational costs

B) Eliminate maintenance tasks

C) Ensure tasks are completed in a logical and managed sequence

D) Prioritize aesthetic appeal

Answer:
11. What is the primary focus of facilities management in relation to customer satisfaction?

A) Maximizing profits

B) Providing good value for money

C) Prioritizing aesthetic appeal

D) Minimizing operational efficiency

Answer:

12. Why is the use of whole life costing and risk management techniques essential in facilities
management?

A) To increase short-term profits

B) To minimize customer satisfaction

C) To address potential risks and ensure better decision-making

D) To eliminate maintenance tasks

Answer:

13. What is emphasized at the preoperations stage of facilities management?

A) Maximizing rework

B) Early involvement for effective operations and customer satisfaction

C) Eliminating technology use

D) Ignoring customer needs

Answer:

14.How does facilities management contribute to efficient facility operations?

A) By neglecting maintenance tasks

B) By prioritizing aesthetic appeal

C) By creating facilities that are easy to run, maintain, and manage

D) By focusing solely on short-term profits

Answer:

15. What does examining facilities management at the design stage aim to achieve?

A) Maximize rework

B) Emphasize short-term profits

C) Add value to the facility by ensuring efficient control of the supply chain and teamwork

D) Ignore customer satisfaction

Answer:

16. What is the primary responsibility of a facility manager?

A) Sales and marketing

B) Maintaining the physical structure and operating systems

C) Human resources management

D) Financial planning

Answer:

17.In the hospitality industry, what are some alternative titles for the position of a facility manager?

A) Chief Financial Officer, Chief Marketing Officer

B) Superintendent, Property Manager

C) Director of Sales, Director of Human Resources

D) CEO, COO

Answer:

18.Why is the physical structure of a building crucial for a business?

A) It determines the CEO's office location

B) It establishes the corporate image of the firm

C) It provides a space for marketing activities

D) It serves as a storage facility

Answer:

19.What role does the facility manager play in shaping customer perceptions?

A) Focusing on short-term profits

B) Maintaining an attractive and user-friendly facility

C) Ignoring the physical appearance of the building

D) Eliminating maintenance tasks

Answer:

20.Why is the facility manager crucial for the employees of a business?

A) To increase operational costs

B) To prioritize aesthetic appeal

C) To maintain the property in a condition that allows them to earn a living

D) To eliminate all maintenance tasks

Answer:
21.What is repair viewed as in the context of facilities management?

A) A result of failed maintenance

B) A preventive measure

C) An enhancement of the corporate image

D) An unnecessary expense

Answer:

22.What is the overall objective of a facility manager in terms of maintenance?

A) Eliminate all systems, components, or fixtures

B) Achieve perfect maintenance

C) Meet the business needs for the present only

D) Maintain the physical structure for future growth and expansion

Answer:

23. How do successful facility managers contribute to business growth?

A) By neglecting maintenance tasks

B) By focusing solely on the present business needs

C) By planning for the future of the property

D) By eliminating technology use

Answer:

24.What is the common misconception mentioned in the passage regarding building maintenance?
A) Maintenance is the sole responsibility of the facility manager

B) Buildings are maintained by magical elves

C) Maintenance is an unnecessary expense

D) Maintenance is only about fixing broken items

Answer:

25.How have Computerized Maintenance Management Systems (CMMS) and Computerized

Facilities Management Systems (CFMS) protocols impacted facilities management?

A) Increased staffing levels

B) Reduced profits

C) Ignored equipment costs

D) Improved energy management

Answer:

26. What role do Computerized Maintenance Management Systems (CMMS) and Computerized
Facilities Management Systems (CFMS) play in facilities management?

A) Increase overtime requirements

B) Reduce equipment costs

C) Ignore energy management

D) Eliminate the need for maintenance

Answer:

27.How do facilities managers use modern principles of facilities maintenance?

A) By emphasizing reactive maintenance

B) By focusing on short-term profits

C) By incorporating preventive maintenance, predictive maintenance, and reliability-based
maintenance

D) By neglecting building management systems

Answer:

28.What must facilities managers constantly do in response to expanding responsibilities and

functions?

A) Decrease staffing levels

B) Ignore new materials and tools

C) Develop and research plans and improved management tools

D) Eliminate future growth opportunities

Answer:

29.How do facilities managers support the profits of their establishments?

A) By neglecting preventive maintenance

B) By increasing maintenance costs

C) By reducing overtime requirements

D) By ignoring technology advancements

Answer:

30. What is the overall impact of technology and research on the responsibilities of facilities
managers?

A) Decrease areas of support

B) Limit the use of new materials and tools

C) Allow for the development of better tools to provide required support

D) Eliminate the need for continuous improvement

Answer:

31. What is a common stereotype about the background of facilities managers?

A) They have extensive managerial experience.

B) They have always been in leadership roles.

C) They were previously plumbers, carpenters, or handymen.

D) They all possess a master's in business administration (MBA).

Answer:

32. How do some individuals traditionally move into the position of a facilities manager, according to
the passage?

A) By obtaining an MBA degree

B) Through extensive managerial training

C) Gradually moving up after years in building trades

D) By starting their careers as CEOs

Answer:

33. What does the passage emphasize about the image of a facilities manager moving up from a
technical background?

A) It is a common occurrence.

B) It is an outdated stereotype.

C) It is the only path to success.

D) It guarantees success in the role.

Answer:

34. Which organizations offer professional skill-development courses and opportunities for facilities
managers?
A) Building Owners and Managers Association (BOMA), American Hotel and Lodging Association
(AHLA), Association of Physical Plant Administrators (APPA)

B) American Marketing Association (AMA), International Business Machines Corporation (IBM),

Association of Chartered Certified Accountants (ACCA)

C) National Aeronautics and Space Administration (NASA), American Medical Association (AMA),
American Bar Association (ABA)

D) United Nations (UN), World Health Organization (WHO), International Monetary Fund (IMF)

Answer:

35. What role do universities play in the education of facilities managers?

A) They do not offer any courses related to facilities management.

B) They provide professional certification.

C) Some offer facilities management as a major course of study.

D) They focus only on technical skills.

Answer

36. Why might facilities managers seek certification from professional organizations like BOMI,
AHLA, and others?

A) To eliminate the need for continuing education

B) To guarantee success in their careers

C) To ensure current skills and knowledge

D) To limit their responsibilities

Answer:

37. What does the passage suggest about the required credentials for a facilities manager position?

A) There is a standard set of credentials.

B) A master's in business administration (MBA) is mandatory.

C) Certification guarantees success.

D) Credentials vary and are not standard.

Answer:

38. According to the passage, what skills must facilities managers develop beyond those associated
with the building trades?

A) Technical skills only

B) Managerial skills only

C) Both technical and managerial skills

D) Financial skills only

Answer:

39. What is NOT mentioned as a responsibility of facilities managers in Figure 1.2?

A) Staff management

B) Risk management

C) Carpentry skills

D) Digital controls

Answer:

40. What catch-all phrase is mentioned in the passage regarding the responsibilities of facilities
managers?

A) "Top-priority duties"

B) "Standard duties"

C) "Routine responsibilities"
D) "Other duties as assigned..."

Answer:

41. What role do facilities play in lodging properties like hotels and resorts?

A) They solely focus on attracting guests.

B) They engage and entertain guests.

C) They are irrelevant to guest satisfaction.

D) They only provide visual appeal.

Answer:

42. How do facilities contribute to guest satisfaction and business retention in hotels?

A) By minimizing the visual appeal

B) By offering basic amenities only

C) By improving guest satisfaction

D) By neglecting business retention

Answer:

43.What is an example of a facility in a five-star hotel mentioned in the passage?

A) Basic front office

B) Limited in-room dining

C) 24-hour running hot and cold water supply

D) Unfurnished accommodations

Answer:
44. How are hotels classified by the Ministry of Tourism, Government of India?

A) Based on the number of rooms

B) Based on the location

C) Based on facilities and services

D) Based on guest satisfaction ratings

Answer:

45.What is the purpose of unseen facilities in a hotel building?

A) To create a noisy environment

B) To engage and entertain guests

C) To provide basic amenities only

D) To enhance the thermal environment

Answer:

46.How does air conditioning contribute to the thermal environment in hotels?

A) By creating unwanted noise

B) By eliminating clean water supply

C) By protecting guests from the elements

D) By increasing the risk of injury

Answer:

47.What is mentioned as an important factor related to safety in the context of hotel facilities?

A) Protection from architectural features

B) Protection from loss of possessions

C) Elimination of clean water supply

D) Exposing guests to the elements

Answer:

48.In the hotel classification system, what is the highest category a hotel can achieve according to
the Ministry of Tourism, Government of India?

A) Two-star hotel

B) Three-star hotel

C) Four-star hotel

D) Five-star deluxe hotel

Answer:

49. What is the purpose of having well-equipped front offices in hotels?

A) To discourage guest engagement

B) To minimize guest comfort

C) To provide a welcoming and efficient service

D) To eliminate 24-hour in-room dining

Answer:

50. Why are hotels, resorts, and other lodging properties classified by a classification committee?

A) To limit the services provided to guests

B) To control the architectural features of the buildings

C) To ensure a standardized level of facilities and services

D) To discourage guest satisfaction

Answer:

51.What is emphasized as a crucial aspect of lodging building operation?

A) Irregular attention

B) Continuous attention

C) Minimal maintenance

D) Temporary operation

Answer:

52. What are some of the requirements for the continuous operation of lodging buildings and their
systems?

A) Periodic attention

B) Frequent replacement of functioning parts

C) Ignoring safety problems

D) Major renovation only

Answer:

53.What consequences can result from a failure to address the maintenance needs of a lodging
building?

A) Enhanced guest perception

B) Improved employee morale

C) Poor operating performance affecting quality, employee performance, and profitability

D) Increased safety for guests and employees

Answer:
54.Why are properly working systems often unnoticed by guests?

A) Guests are unobservant

B) Systems are designed to be invisible

C) Guests are not concerned about building operations

D) Working systems contribute to guest discomfort

Answer:

55. According to the passage, what draws unwanted attention and creates managerial nightmares in
lodging buildings?

A) Properly functioning systems

B) Continuous attention to maintenance

C) Major renovations

D) Failure of systems to work properly

Answer:

56.What misconception does the passage address regarding the physical structure of a
building?

A) The building requires constant attention from the engineering department.

B) The building materials such as stone, brick, asphalt, and steel last forever.

C) Building maintenance is a minor concern for the engineering department.

D) The building does not require any maintenance activities.

Answer:

57. What percentage of the Principle of Management budget is typically allocated to non-
labor aspects of building maintenance?
A) 0%

B) 5%

C) 10%

D) 20%

Answer:

58. In some urban areas, what contributes to the rapid deterioration of exterior building
surfaces?

A) Lack of building maintenance

B) Use of protective materials

C) Materials in the air

D) Cleaning of exterior surfaces

Answer:

59.What caution does the passage highlight regarding the cleaning of exterior building
surfaces?

A) It is unnecessary for building maintenance.

B) It may result in damages to surfaces.

C) It is the only solution for surface deterioration.

D) It does not affect the appearance and function of the building.

Answer:

60. Which building maintenance activity is described as an unavoidable and continual

problem?
A) Exterior surface cleaning

B) Application of protective materials

C) Roofing system maintenance

D) Minor leak repairs

Answer: