Order ID ONT Device Name ONT Object Name

ETT-20231108-00000497
ETT-20231106-00000309
ETT-20231106-00000299
ETT-20231109-00000393
ETT-20231109-00000417
ETT-20231109-00000442
ETT-20231109-00000480
ONT Object Desc Ticket Status Region CURRENT OPERATOR
running EAST HUAWEI
running EAST HUAWEI
running EAST MOBAX
running EAST HUAWEI
running EAST HUAWEI
running EAST MOBAX
running EAST MOBAX
service_provider Fautl Occurrence Time
2023-10-27 15:46:21
2023-11-05 21:39:47
2023-11-06 08:24:45
2023-11-09 10:40:00
2023-11-09 11:48:00
2023-11-09 11:57:02
2023-11-09 12:48:02
Createtime
2023-11-08 12:17:40
2023-11-06 09:03:57
2023-11-06 08:45:01
2023-11-09 11:18:56
2023-11-09 11:57:52
2023-11-09 12:14:25
2023-11-09 13:04:48
 Suspension Status Last Update Time Aging(Total Hrs)
Inactive 2023-11-09 12:37:17 309:32:49
Inactive 2023-11-09 12:41:20 87:39:23
Inactive 2023-11-09 08:57:00 76:54:25
Inactive 2023-11-09 13:08:24 02:39:10
Inactive 2023-11-09 13:14:02 01:31:10
Inactive 2023-11-09 12:35:44 01:22:08
Inactive 2023-11-09 13:15:46 00:31:08
 Customer Name active actual_model_id alarm_description
MEKASON NUGGET NIGERIA1
SHELL PHC LAG SECONDAR1
ZENITH BANK OHAFIA 1
NSIA INSURANCE IWEKA RD 1
9MOBILE EMTS PHC 2 1
LADANIA AKA ROAD UYO 1
ABINBEVA MARKURDI 1
alarm_name all_associate_ticket_qty all_associate_tickets
 allsubticketclose assign_accept atp_remark atp_status
e3061a93-534c-47bc-a511-b1a group:MTN EBU ACCEPTED
e3061a93-534c-47bc-a511-b1a group:MTN EBU ACCEPTED
e3061a93-534c-47bc-a511-b1a group:MTN EBU ACCEPTED
e3061a93-534c-47bc-a511-b1a group:MTN EBU ACCEPTED
e3061a93-534c-47bc-a511-b1a group:MTN EBU ACCEPTED
e3061a93-534c-47bc-a511-b1a group:MTN EBU
e3061a93-534c-47bc-a511-b1a group:MTN EBU
atp_week_tracker bandwidth boonduty boreassign
 businessstatus change_time comment connecting_siteid
WIP 1699529838456 EN0463
WIP 1699530080672 T0131
WIP 1699516621297 T0291
WIP 1699531704802 T4025
WIP 1699532042969 T0131
WIP 1699529745086 T2312
WIP 1699532146577 T4907
connecting_sitename countrycode createpossiblereason
link is down
LINK IS DOWN
LINK DOWN
link down
link not stbale
active issue // ALERT DATA :: Devic
active issue // ALERT DATA :: Device:
 cse_phone csp_no current_phase customer customer2
8037782341 Process ETT
8033708971 Process ETT
8108334140 Process ETT
08035188887 Process ETT
8033708971 Process ETT
'+234 806 796 1325 3rd Party ETT
'+234 703 879 5576 3rd Party ETT
customer_addr customer_address customer_exp_ttr
MEKASON NUGGET NIGERIA LIMITED GIRLS SECONDARY SCHOOL IBAGWA AKA IGBOEZ
P5 SPDC RUMUBIAKANI TRANS AMADI
211 AROCHUKWU ROAD EBEM OHAFIA
46 IWEKA ROAD ONITSHA
9MOBILE EMTS PHC
ABAK RD UYO AKWA IBOM STATE
ABINBEV LIMITED,#7 NEW OTUKPO ROAD,MAKURDI
 customer_ip customer_issues customer_lga
DARY SCHOOL IBAGWA AKA IGBOEZE, ENUGU STATE
customer_region customer_service_partner customer_state
customer_technology date_of_request
date_of_request_provisioned delay_factor
delay_factor_description description description_fo
description_reject direct_associate_tickets
direct_associate_tickets_qty domain duration_suspension
duration_suspension_hhmm enterprisefaultlevel
enterprisenetworktype ett10_createtime ett10_operator
ett10_submittime ett12_createtime ett12_operator
ett12_submittime ett24_createtime ett24_operator
2023-11-08 11:17:41 user:owx911623
2023-11-06 08:03:58 user:oWX1200162
2023-11-06 07:45:04 user:aWX1055910
2023-11-09 10:18:57 user:fwx573641
2023-11-09 10:57:52 user:fwx573641
2023-11-09 11:14:25 user:System
2023-11-09 12:04:48 user:System
 ett24_submittime ett2_createtime ett2_operator
2023-11-08 11:17:57 2023-11-08 11:17:41 user:owx911623
2023-11-06 08:04:19 2023-11-06 08:03:57 user:oWX1200162
2023-11-06 07:45:32 2023-11-06 07:45:02 user:aWX1055910
2023-11-09 10:19:57 2023-11-09 10:18:56 user:fwx573641
2023-11-09 10:59:36 2023-11-09 10:57:52 user:fwx573641
2023-11-09 11:16:33 2023-11-09 11:14:25 user:MTNNetboss
2023-11-09 12:06:33 2023-11-09 12:04:48 user:MTNNetboss
 ett2_submittime ett4_createtime ett4_operator
2023-11-08 11:17:41
2023-11-06 08:03:57
2023-11-06 07:45:02
2023-11-09 10:18:56
2023-11-09 10:57:52
2023-11-09 11:14:25
2023-11-09 12:04:48
ett4_submittime ett8_createtime ett8_operator
2023-11-09 11:37:18 user:nwx642555
2023-11-09 11:41:20 user:nwx642555
2023-11-09 07:57:01 user:MXNT0278
2023-11-09 12:08:24 user:nwx642555
2023-11-09 12:14:02 user:nwx642555
2023-11-09 11:16:33 user:nwx642555
2023-11-09 12:06:34 user:nwx642555
 ett8_submittime ett_customer ett_rca_bucket exemptreason
2023-11-09 11:37:17
2023-11-09 11:41:20
2023-11-09 07:57:00
2023-11-09 12:08:24
2023-11-09 12:14:02
2023-11-09 11:35:44
2023-11-09 12:15:46
existing_customer fault_and_incident_subcategory
fault_classification fault_description fault_owner
 faultescalatetime faultfirstoccur faulty_part
2023-11-08 10:17:08
2023-11-06 08:02:06
2023-11-06 07:44:06
2023-11-09 10:20:09
2023-11-09 10:57:09
2023-11-09 11:14:25
2023-11-09 12:04:48
faulty_part_detail faulty_part_number faulty_part_vendor
feedbackstate fiber_lm_owner

technicalresponse@cnssl.ne
 field_managed_service_partner fm_office fmc_region fttr
HUAWEI SOUTH EAST
CPNL/CPNL SOUTH SOUTH
HUAWEI SOUTH EAST
HUAWEI SOUTH EAST
HUAWEI SOUTH SOUTH
fulfilled_date group_id handle_assign id im_on_duty
ETT-20231108-00000497
ETT-20231106-00000309
ETT-20231106-00000299
ETT-20231109-00000393
ETT-20231109-00000417
ETT-20231109-00000442
ETT-20231109-00000480
initialdiag ip_sla_service_description is_vip isescalate
E1984 No
E1060 No
E1408 No
E1466 No
E1753 No
No
No
 isexempt issue_description issue_resolved keycode
No ETT-20231108-0
No ETT-20231106-0
No ETT-20231106-0
No ETT-20231109-0
No ETT-20231109-0
No Kindly update and close ETT-20231109-0
No update ETT-20231109-0
 known_customer last_mile_location lastoperator
Yes nwx642555
Yes nwx642555
Yes MXNT0278
Yes nwx642555
Yes nwx642555
Yes nwx642555
Yes nwx642555
lengthofdelay level_1 level_2 level_3 lga location
IBAGWA-AKA, IGBO-EZE SOUTH LGA ENUG
PHC
OHAFIA
ONITSHA
PHC
 maintainer_phone mttr netboss_devicename network_tech
GWA-AKA, IGBO-EZE SOUTH LGA ENUGU STATE.
CNSSL/HUAWEI
network_technology object_name olt_severity
ont_alarm_description ont_alarm_name ont_contact_person
ont_contact_phone_number ont_customer_support_manager
ont_id ont_ip ont_profile_name ont_service_name
 operate_phase operate_phaseid operate_time
Process ETT ETT8 2023-11-08 11:17:40
Process ETT ETT8 2023-11-06 08:03:57
Process ETT ETT8 2023-11-06 07:45:01
Process ETT ETT8 2023-11-09 10:18:56
Process ETT ETT8 2023-11-09 10:57:52
Process ETT ETT8 2023-11-09 11:14:25
Process ETT ETT8 2023-11-09 12:04:48
 operation_mode operation_mode_bo operation_mode_cl
Accept
Accept
3rd Party
Accept
Accept
Accept
Accept
operation_mode_fo operation_mode_handle
 operation_mode_process orderidview orderseq originator
Update ETT-20231108-000004 20231108-000004owx911623
Update ETT-20231106-000003 20231106-000003oWX1200162
Update ETT-20231106-000002 20231106-000002aWX1055910
Update ETT-20231109-000003 20231109-000003fwx573641
Update ETT-20231109-000004 20231109-000004fwx573641
Reassign to 3rd Party ETT-20231109-000004 20231109-000004MTNNetboss
Reassign to 3rd Party ETT-20231109-000004 20231109-000004MTNNetboss
parentbpdid parentbpdtypeid parentticketid part_number
 partner_id parts parts_classification parts_vendor plan

netboss
netboss
platform processdefkey processor projectid projectname
ID_824_1575018900023
ID_824_1575018900023
ID_824_1575018900023
ID_824_1575018900023
ID_824_1575018900023
ID_824_1575018900023
ID_824_1575018900023
pwr_number rca_bucket rca_other rca_owner_bucket
rcabucket_other rcadescription readstate
reassign_reason_fo_attachment reassign_reason_mtn
reassign_reason_mtn_attachment reassign_reason_mtn_fo
reject_descriptipn rejected rejected_date
replacement_source reporting_week request_ref_id
requested_date requester resolution_description
resolution_details resolutiontime resolved_description
 rootcause rootcause_s safe_zone_id satellite service_desc

PASSIVE
 service_description service_id service_name
MEKN_ENU_ENS_10MB_487799038_490330604_INT_LM
SPDC_LAG_PHC_622MB_300050304_267758742_LL_LM
ZBP_OHA_ASB_4MB_10228_231619093_IPC_LM
NSIA_LAI_ONN_3MB_406244160_391047629_IPC_LM
EMTL_LAI_PHC_10G_10060_429362024_LL_CO
LADA_AKA_UYO_1MB_10118_231353426_IPC_LM
ABI_BNU_MAK_10MB_300298277_429384338_INT_LM
service_technology service_type shift_bo_engineers site_id
INTERNET
LEASED LINE
IP CONNECT
IP CONNECT
LEASED LINE
site_maintainer sla_recalculate sla_suspend_state slapaused
NO
NO
NO
NO
NO
NO
NO
slapausereason slapauseresumetime slapausing slastatus
NO sla_violation
NO sla_violation
NO sla_violation
NO sla_violation
NO sla_violation
NO sla_violation
NO sla_violation
sourcetickid start_suspension suspend_attachment
ENUGU
RIVERS
ABIA
ANAMBRA
RIVERS
AKWA IBOM
BENUE
suspension_approval suspension_detail suspension_detail
suspension_reason taskurl template templatedraftid
tenant_id thirdparty ticket_state ticket_state ticket_type
Customer
Customer
Customer
Customer
Customer
eb611de0-91a2-11e8-9c73-0242ac110003 Customer
eb611de0-91a2-11e8-9c73-0242ac110003 Customer
 ticketid title totalslapauseduration trd_party_group
ETT-20231108-MEKASON NUGGET NIGERIA LIMITED GIRLS SECONDARY SCHOOL IBAGWA AKA MEKASON NUGGET
ETT-20231106-SHELL PHC LAG SECONDARY P5 SPDC RUMUBIAKANI TRANS AMADI RIVERS
ETT-20231106-ZENITH BANK OHAFIA 211 AROCHUKWU ROAD EBEM OHAFIA ABIA
ETT-20231109-NSIA INSURANCE IWEKA RD ONITSHA 46 IWEKA ROAD ONITSHA ANAMBRA
ETT-20231109-9MOBILE EMTS PHC 2 9MOBILE EMTS PHC RIVERS
ETT-20231109-LADANIA AKA ROAD UYO ABAK RD UYO AKWA IBOM STATE AKWA IBOM
ETT-20231109-ABINBEVA MARKURDI ABINBEV LIMITED,#7 NEW OTUKPO ROAD,MAKURDI BENUE
 tt10_createtime tt10_operator tt10_submittime
OL IBAGWA AKA MEKASON NUGGET NIGERIA LIMITED GIRLS SECONDARY SCHOOL IBAGWA AKA IGBOEZE, ENUGU STATE ENU
MADI RIVERS

MAKURDI BENUE
 tt11_createtime tt11_operator tt11_submittime
L IBAGWA AKA IGBOEZE, ENUGU STATE ENUGU
tt12_createtime tt12_operator tt12_submittime update_des
 update_description vlan_circuit_id vlan_circuit_id
2023-11-09 12:36:49 nwx642555, **(.There is ongoing plan to migrate the customer to new OEM ( Intracom)...)***
2023-11-09 12:37:37 TYL705
2023-11-06 10:37:08 nwx642555,
Mail **(.MTN NES
had been sentteam sourcing
for CPE for a possible
VENDOR alternative
to investigate to resolve pending fiber isue as vendo
and resolve
2023-11-06
2023-11-09 09:08:13
13:07:38 TYL705 Same
nwx642555, interfailing OSPF
**(.Investigation withissue on thethat
BO shows CE the
ROUTER at the
CP is not branch. Mobax team James +23480679
registered..
CSE is enroute to customer location for further checks...)***
2023-11-09 13:09:24 nwx642555, **(.Instability experienced was due to rerouting function triggered on OSN due to fiber failure
 wfm_l1_rca wfm_l2_rca wfm_l3_rca wfm_l4_rca wfm_rca
mer to new OEM ( Intracom)...)***
rnative
e to resolve pending fiber isue as vendor CNSSL is not taking up escalation..)***
and resolve
at the
not branch. Mobax team James +2348067961325 had been engaged via phone call to replace the router or find a lasting solution. I am y
registered..

function triggered on OSN due to fiber failures across the paths between Lagos and PHC ends..)***
 workflowtype workorderid workorderid
Enterprise Ticket
Enterprise Ticket
Enterprise
find a lasting solution. I am yet to receive a mail Ticket
Enterprise Ticket
Enterprise Ticket
Enterprise Ticket
Enterprise Ticket