lOMoARcPSD|12221842

Anh van thuong mai quoc te

International Business Administration (Trường Đại học Tài chính - Marketing)

Studocu is not sponsored or endorsed by any college or university

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)
 lOMoARcPSD|12221842

ENGLISH FOR INTERNATIONAL TRADE

Email: dtmthanh@ufm.edu.vn

Sáng thứ năm, sáng chiềều thứ 6

Course objectives:
Communicate by phone

Write emal for basic trading

Recognize soe basic terms in english trading contracts

UNIT 1:
Vocab

Hang up: to end the call

Hang on = “hold on” : giữ máy

Speak up: nói lớn

Break up: giọng lúc có lúc mấất

Put some one through: nốấi máy

Leave a message: để lại lời nhăấn

STEP OF MAKING A BUSINESS TELEPHONE CALL

1. R: Chào – giới thiệu phòng ban – tền của mình – how can i help you
2. C: chào – giới thiệu tền ( this is …)
3. C: could i speak to…, please? can/ could you put through to …, please ?
4. R: please hold on a moment / could you please hold on a moment/ please hold ( the
line). I’ll put you through to her now. / just a moment please. I’ll just check if he’s
available.

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

When it is not possible to connect:

I’m sorry. His line is busy
I’m afraid he’s in a meeting at the moment
I’m sorry. He’s
Taking and leaving a message
R: Can i take a message
Would you like to leave a message?
C: can/ could i leave a message?
Can/ could you ask him to call me back?
Clarify confusing parts of the message
I’m sorry, i didn’t catch that.
Sorry, could you repeat that please ?
Sorry, could you spell your familly name?
Ending the phone call
I’ll make sure ms. Smith gets yur message. Thank you, have a nice day
Thank you for calling, i’ll pass your message to ms. Smith
PRACTICE:
Long: Hello, Hai yen company , Long speaking, how can i help you
Nguyen: Hello this is Nguyen from bao viet company , could i speak to mr. Vũ, please
L: could you please hold on a moment? I’ll put you through to him now
L: I’m afraid he is not available, he’s in a meeting at the moment
N: could i leave a message, please
L: just a moment please, i need to find a pen to take note
L: thank you for waiting, let see, what would you want to tell him ?
N: i need to check the quantity of the contract No: 123456, could he email me to
confirm .
L: could you please repeat the contract number
N: 123456
L: I’ll make sure mr. Vũ gets your message. Thank you, have a nice day

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

N: goodbye

UNIT 2: TELEPHONING (CONT)

MAKING ARRANGEMENT

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

1. Introduce yourself:
 This is Mary
 I work for…., a clothing retailer in Taipei ex: ABC company….., specializing in…
2. Explain the connection:
 Filson suggested i contact you
 We met at the Frankurt Book Fair last month.
3. Organizing a date and a time
 How about Monday?
 Would Monday be suitable ?
 Would Monday suit you?
4. Organizing a meeting place
 How about losus restaurant?
 Would lotus restaurant is suitable
 Would lotus restaurant suit you
5. Confirming arrangement
 That’s fine
 I cant make Monday. I’ve got to…
6. Changing arrangement:
 Can you make Tuesday instead
 Can we delay it till Tuesday
 What about the following week
7. Closing the conservation:
 See you on Monday then
 Nice talking to you
 Thanks for calling

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

PRACTICE

J: hello, this is John

M: hello i’m mary you remember we met at a trade fair in your country last year.

J: yes, how are you ?

M: i’m great, thanks. I’m going to be in your town next Thursday. Why don’t we have
lunch together to talk about the product that you are interested in.

J. sorry but i have a meeting at noon on that day, Can we delay it till the evening

M: i’m not familiar with restaurants in the town so could you suggest me some nice
restaurant near your office.

J: of course, i know a good restaurant is 5 minute away from my office

M: it’s ok, what kind of that restaurant

J: it’s famous for seafood

M: sounds good, how can i get there on foot from the central rail station

J: go straight for about 500 meters. It’s opposite a big park

M: i got it, so what time should i book a table

J. can we meet at 8: Pm, you can book a table at 6:PM

M. that’s fine, see you on Thursday at 8:PM then

J. looking forward to seeing you

TELEPHONE PROBLEMS

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

A17
B89
C4
D 3 10
E5
F26
 Tối seẽ cúp máy và gọi lại
I ‘ll hang up and call you back
 Tối seẽ gọi lại sau vài phút
I will call back in few minutes
GETTING INFORMATION
How do you say?

1. A.capital A

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

2. a
small a
3. / slash
4. – dash/ hyphen
5. . dot
6. @ at
EMAIL

Email

.Layout

-> Style

Closing dùng cụm dưới nềấu ko biềất tền

Khác biệt sincerely/ faithfully

Sincerely: ( dear John )

Faithfully: ( dear sir )

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

> Informal

Fix: Just a note to tell you -> I'm writing to...

See ya-> Looking forward to see you...

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

Formal

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

1.e : tìm chi tiềất, tìm kĩ

2.f = contact ( ko giới từ )

3.c : snail mail: bưu điện

4.a: gửi mail cho ai đó

5.b low-down=information

6.d : try to find sth

7.h: khống tìm được, khống liền lạc được ngoài vòng ph ủ sóng

8.g: trì hoãn delay = put of

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

1. Giving me the infomation

2. To find

3. Get in contact

4. Send me an email/ for/ with/including

5. Postpone the meeting

6. You can send them by post

MAKING AND CONFIRMING ARRAGEMENTS

. EMAIL TO MAKE ARRANGEMENT

(1) opening: mục đích

-I'm writing to arrangement a meeting

-A quick note to arragement a time

*Organizing a date and a time

How about Tuesday?

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

Please let me know which time is convenient for you?

*Organizing a meeting place

*Confirming arragements

I can confirm that 9 am is convenient

Looking forward to seeing the factory

(2) making arrangement

(3)closing

I hope to see you soon

Please write an email to confirm

I look forward to your reply

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

1. On

2. On

3. In

4. In

5. On

6. At

7. In

8. At

9. On

10. At xmas

11. On xmas day

At Night, In evening, on saturday night, at noon.

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

1. Writing to arrange

2. What about

3. Is 12:30 OK

4. Send me an email

5. To confirm

6. Good for you

7. I look forward to

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

1.Opening:

I am writing to arrange the second meeting to dícuss terms and conditions of the contract next week

2.Arrangement

(1) There are three possible times including:

On Monday 13/3 at 2pm,

-Thursday 16/3 anytime,

-Friday 17/3 morning anytime

The meeting will last (Could, might,...Is supposed to be ) approximately 2 hours. Please let me know
which timen is convenient for you.

Prolong ( kéo dài )

3.Closing

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

UNIT 4

Enquiry email

(1) Opening

Tell your supplier what sort of firm you are:

Our company is a subsidiary of ABC and we specialize in….

How you heard about the firm you are writing to

Ông được giới thiệu cho chúng tối bởi ống john thu ộc ngấn hàng sacombank

You were recommended/ advised to us by mr john, vietcombank

(2) Enquiry
Asking for catalogues, price lists, prospectues
Xin ống vui lòng gửi cuốấn catalo và bảng giá hiện t ời cho các b ục tr ưng bày đ ược khống?
Could you please send us your current cataloge for exhibition stands?

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

Tối rấất biềất ơn nềấu ống có thể gửi cho tối tập quảng cáo và thống tin chi tiềất vềề h ọc phí
I would appreciate if you could send me a prospectus and details of your fees.
Asking for details
Tối đang phản hốềi lại mục quảng cáo của ống trền t ơ NY times xuấất b ản vào tháng 6. Tối muốấn
biềất thềm vềề máy giặt hấấp ống đã cho giá.
I am replying to your advertisement in the june edition of NY times. I would like to know more
about the steam presser which you ofered the price.
Asking for samples, patterns, demonstrations
Có thể vui lòng gửi kèm bìa mấẽu thiềất kềấ đ ược khống?
Could you please enclose a pattern card?
Chúng tối rấất cảm kích nềấu ống có thể g ửi 1 sốấ mấẽu nguyền li ệu đ ể chúng tối có th ể ki ểm tra chấất
lượng
We would also appreciate if you send some samples of the material so that we can examine the
quality
(3) closing

EMAIL

Dear Mr..,
I am John Wilson. (product manager) from ABC ltd, a large chain of retailers.
We have recently been looking for new suppliers who can produce a wide range of
sweaters for teenager market. I saw your displays last month in ….. and we are very
interested in your product range. Would it be possible for you to send us a hard copy of
your catalogue and current price list? This would help us to introduce your products to
our customers.
I would appreciate if you could send me the latest catalogue. We need a large quantity of
sweaters so that can you give us a 10% discount.
ORDER EMAIL
Xin hãy xem đơn đặt hàng số B4521 cho 50 kiện giấy photo a4 gửi kèm
Please find enclosed our order No B4521 for 50 packets of a4 copier paper
Chúng tôi muốn xác nhận rằng việc thanh toán được tiến hành bằng L/C không thể hủy
ngang
We would like to confirm that payment is to be made by irrevocable letter of credit
DISCOUNT
Chúng tôi muốn cảm ơn ông về mức chiết khấu 30% mà ông đã chấp thuận
We would live to thank you for the 30% trade discount you allowed

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

Delivery
Hàng cần [hải được giao trước đầu tháng 10 để kịp cho giai đoạn buôn bán mùa Xmas
It is essential that the goods are delivered before the beginning of november, in time for
the christmas sales period.
Methods of delivery:
Vui lòng gửi hỏa tốc bằng đường hàng không vì chúng tôi cần gấp
Please send the goods by express freight as we need them urgently.
Closing
We hope that this will be the first of many orders we place with you
We will place further orders if this one is completed to our satisfaction
I look forward to reiceiving your confirmation
Practice
UNIT 5
Contract language

1.sign ký kết

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

2. draw up soạn thảo

3. breach phá vỡ
4. terminate kết thúc
5. complete hoàn thành
6. extend kéo dài
7. renew
Contract language

1. extend: gia hạn

2. breach: vi phạm
3. renew: làm mới
4. complete: hoàn thành
5.terminate: chấm dứt
6.draw up: ký kết

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

verb

Adverb

The contract sentence

I. 1st variation
 One tradition is the drafting of contracts as a single sentences
1. This lease…
2. Between… and
3. Withnesseth… that (this document is proof that…)
4. In witness whereof
II. 2nd variation

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

III. 3rd variation

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

 Articles of agreement
 Between… and
 In witness whereof

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

 The anglo – american contract often seems lengthy

 The anglo – american drafter writes the contract to avoid the problems created by
binding precedents in the past.
MAIN CLAUSE PLUS MAIN CLAUSE

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

administrator
j

Comply with
i

Terms
b

invoke
binding

Winding up petition
Set out

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

found

reached

listed

arising
imposed

leading

failing

claimed

Unit 6

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

1D 2E (đính kèm theo đây) 3C 4B 5A(theo đó)

SCOPE CAND DELIVERY
The delivery clause establishes
How delivery is to be made
What counts as delivery
The delivery date
What counts as delay
Consequences of non excusable delay

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

Cần chuyển hàng nhanh nhất

Title = quyền sở hữu hàng hóa

What delay is excusable
Grace period: not common ( thời gian giao hàng)
If delivery is not effected within two weeks of the agreed delivery date for reasons other
than force majeure then the seller shall pay
 In other words, problems begin only
Force majeure: normal practice
If either party is prevented from or delayed in performing any obligation under this
contract by reason of a force majeure event then this party is not considered to be in
default and no

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

by
in

for
Here in

Here by
by

In this document = here in

Walver = bãi bỏ

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

Enter
into
arise
breach

conpensate

incurred
enforceable

Midterm test
1. Multiple choice: telephone, contract vocabularies
2. Reading: contract ( đục lỗ)
3. Translation: anh việt – việt anh
4. Writing: email 3 loại: hẹn, order +1 đơn hàng ,complaint
Unit 7
 Contract
 Financial documents
 Commercial documents

Contract: price and payment

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

IBAN: ngoài swift code thì còn mã số này dành cho khu vực châu âu

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

Người mua: Chịu mọi chi phí thanh toán

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)

 lOMoARcPSD|12221842

Người bán
Pttt: TTR
Người mua cung cấp: cho người bán

Downloaded by Trúc Bùi (thanhtrucbui43@gmail.com)