The Art of Dealing with

people
- Les Giblin.
This booklet reminds one of the criticality of not damaging the ego of another person in
general interactions.

Les Giblin was 1965 National Salesman of the Year. His book "Skill with People" has sold over
2,000,000 copies, while his other book, "How to Have Confidence and Power in Dealing with
People," has sold over 700,000 copies. He has authored three best selling handbooks.

This book beautifully explains about, how to deal with other people. Scientific studies proven
that, if you learn how to deal with other people you will have 85% success in business and
about 99% of personal happiness. Les Giblin’s way of “Art of dealing with people” can be
expressed as follows:

 Thinking creatively about human relations: If you want to get anything

done you had better be able to get along with other people

 Understanding the human ego: Recognizing that everyone is egotistical,

selfishly interested in themselves, wants to amount to something and wants to be feel
approval A starved ego is a mean ego

 Making people feel important: Think others are important. Notice people
don’t compete with people. Know when to correct people

 Controlling the actions and attitudes of others: Be confident. Walk

confidently. Shake hands confidently. Moderate your voice. Smile. Impute virtue in
others.

 Creating a good impression: Don't wear a disguise. Don't knock the competition.

 Developing an attractive personality: Accept, approve and appreciate others.

Don't try to be perfect.Get people talking about themselves.Don't tease and don't be
sarcastic

 Listening: Listening makes you clever, so... Look at the person who is talking.
Appear deeply interested. Lean towards the person. Ask questions. Don't interrupt,
ask for more. Stick to the speaker's subject. User the speaker's words

 Convincing others: Allow others to speak to state their case. Pause before you
answer. Don't insist on winning 100%. State you case moderately. Speak through
third parties. Allow others to save face. 'I felt the same way about it at first, until I
ran acorss this information which changed the picture'.

 Giving praise: Sincerity Speak up Thank people by name. Look at people when
you thank them. Work at thanking people. Thank people when they least expect it

 Criticizing without offending: Criticize in private. Preface criticism with a

kind word. Criticize the act not the person. Supply the answer. Ask for
cooperation.One criticism to an offence. Finish in a friendly fashion

- Syedabbas. J