UNIT 5- WRITING

A Read the short thank you email. decide how you could improve it.
Subject: Order XT/3401

Hi!
Well done getting the extra supplies to us earlier than promised.
You can still be our supplier.
Thanks.
Bye

SAMPLE ANSWER:

We would like to take this opportunity to thank you for getting the extra supplies to
us earlier than you had originally promised. Your help meant that we were able to
fulfil our customer's order on time and they were extremely happy with our service.
I would therefore like to thank you once again for all your help and look forward to
extending our contract with you in the future.

B Your company bought some new computers but some of them did
not work properly. You were very happy with the way the company
dealt with the problem. Write an email thanking the supplier. Use
the notes below. Write about 140 words.
Problem with new computers
Call with supplier

 help desk staff – friendly, knowledgeable

 apologised
 offered new items or engineer to repair computers
 chose new computers
 one week later, customer services called to check all OK

SAMPLE ANSWER:
I am writing to thank your company for the excellent service we received
when some of the computers we had bought from you did not work
properly.
We contacted your help desk immediately and the person I spoke to was very
friendly and obviously knew a lot about the product. He apologised for the
problems we were having and suggested that he could exchange the
computers or send out an engineer to solve the problems. We decided that it
would be better to have new computers and they arrived the next morning.
One week later we received a phone call from your customer service
department asking us if everything was now OK. We were happy to report
that there were no more problems.
I would like to thank you once again for your prompt and excellent service
and we will certainly use your company again.