SABINA CHARLES

Dar Es Salaam Tanzania

0654650909

charlessabina1@gmail.com

PERSONAL Nationality: Tanzanian

INFORMATION Marital Status: Single
Date of Birth: 07/24/1987
Gender: Female

SUMMARY Highly-motivated employee with desire to take on new challenges. Strong worth ethic,
adaptability and exceptional interpersonal skills. Adept at working effectively
unsupervised and quickly mastering new skills.

SKILLS • Fluent English and Swahili • Credit Assessments

• Risk Analysis • Portfolio Management
• Customer Relations • Sales Support

EXPERIENCE SENIOR CREDIT RELATIONSHIP OFFICER, 01/2017 - Current

VICTORIA FINANCE PLC
• Ensure completeness of loan and advance documents and security instrument before
disbursement of loan
• Monitoring positions in respect of loans and advances management against approved
risk tolerance Limits
• Review and classify credit portfolio in line with the Microfinance credit policy and the
Bank of Tanzania Regulations on management of Risk Assets
• Proactively follow up on correct data entry on the loan management system including
loan instalments being properly captured in relevant accounts
• Supervise the submission of data to the credit reference databank system in time.

ASSISTANT ADMINISTRATION OFFICER, 01/2011 - 01/2013

EXPO LINK LIMITED
• Planning and scheduling booking for staff and official visitors and managing travel
arrangement
• Overseeing and monitoring expo staff canteen services
• Monitoring service providers and ensuring service are provided in according with
standards
 • Complying monthly utility bills for processing payment
• Supervising trade fair occasional and daily delivery of service during exhibition
• Processing payment for catering services, travel tickets and hotel service
• Performing other related duties as may be assigned by supervisor.

CUSTOMER CARE OFFICER, 01/2013 - 01/2015

AIRTEL TANZANIA
• Timely response to direct customer feedback and outstation to ensure satisfaction
• Offer service recovery that enhance customer loyalty and Airtel retention
• Carryout customer satisfaction survey and service audit for better strategic planning
• Investigating customers complains and find solutions
• Any other duties as may be assigned by the supervisor.

CREDIT OFFICER, 01/2015 - 01/2017

ACCESS BANK TANZANIA
• Assist the Branch Manager on site visitations and Branch Credit Meetings, prepare call
reports on site visits on a timely basis to ensure informed decisions are made
• Proactively pursue potential clients that meet the target market of the bank
• Follow up on non-performing loans/customers to review their cash flow status as far as
the loan agreement is concerned
• Analyze and review both existing and potential clients to confirm whether they meet
borrowing criteria of the bank
• Conducting thorough investigations into customer issues and preventing any
complaints from escalating.

EDUCATION AND St Augustine University of Tanzania, 2011

TRAINING Bachelor of Business Administration
Bachelor Degree of Business Administration

Midland High School, 2008

Advanced Secondary School
Bachelor Degree of Business Administration

Peters Secondary School, 2005

Secondary School
Certificate of Secondary School

Nkuyu Primary School, 2000

Primary School
Certificate of Primary School

REFERENCES 1. Samson Lukinga.

Branch Manager,
Victoria Finance Plc
 Dar es salaam
Mob: 0713578738
E-mail: s.lukinga@victoriafinance.co.tz
2. Stephen Mkingwa
Manager Credit Compliance & Inspection
Equity Bank Tanzania Ltd
Dar es Salaam
Mob: 0782100170
E-mail: Stephen.mkingwa@gmail.com
3. Elinipa Mwasha
General Manager
Victoria Insurance Broker
P.o.Box 12102,
Dar Es Salaam
Mob: 0712738483
E-mail: e.mwasha@victoriafinance.co.tz