Service Jobs

1. What are some common types of service jobs?

2. Do you consider service jobs to be “good” jobs?
Why or why not?
3. Have you ever worked a service job? If yes, what
did you do? If not, would you like to do a service
job?
4. Do you think service jobs are respected in your
country? Why or why not?
5. Is tipping common in your country? What do you
think about tipping?
6. What are some necessary skills to have in a
customer service job? Why?
7. Do you think that robots could do some service jobs
in the future? Why or why not?
8. Are service jobs more or less stressful than office
jobs? Why?
9. What do you think about the phrase, “The customer
is always right?”
 Expressions to use at work
have a lot on your plate
If you have a lot on your plate, it means you have a lot
of work and responsibilities at the moment.
“Sorry I didn’t call you back sooner; I have a lot on my
plate right now.”
selling like hotcakes
If a product is selling like hotcakes, it means a lot of
customers are buying it very fast.
“The new product is selling like hotcakes. We’ll need
to produce more to keep up with the demand!”
think outside the box
To think outside the box means to think in a creative
way that is different from usual.
“We need to come up with a really good advertising
campaign. Let’s try to think outside the box.”
win-win situation
A win-win situation is a cooperative agreement that is
good for both people or companies.
“This partnership will bring increased publicity to their
company and new customers to ours. It’s a win-win
situation.”