A REPORT

ON

“LEARNING MODEL OF PAYMENTS BANK -

IPPB PRODUCTS
&
DOP INTEGRATION.”

SUBMITTED BY:
THAKUR ABHISHEK SINGH
BATCH:2023

INDIA POST PAYMENTS BANK

A REPORT
ON
LEARNING MODEL OF PAYMENTS BANK -IPPB
PRODUCTS & DOP INTEGRATION.

BY
THAKUR ABHISHEK SINGH
(120721405122)

INDIA POST PAYMENTS BANK

A report submitted in
partial fulfilment of the
requirements of
B.COM (COMPUTER
APPLICANTIONS III YEAR)
Program of
St. Francis Xavier Degree
College
SUBMIED TO:
Principal
Mrs. Mamatha Mohan
St. Francis Xavier Degree College HYD
 ACKNOWLEDGEMENT

I wish to express my sincere thanks and a deep sense of gratitude to my

Company Guide, Mrs. CH Shoba, Branch Manager and also Mr. Rajesh,
Manager of the India Post Payments Bank, for his consistent encouragement
and valuable guidance pleasantly offered to me throughout the reported
work.

I am extremely grateful to my Principal Mamatha madam, Professor of St.

Francis Xavier degree college Hyderabad, Osmania University.

I also take this opportunity to thanks Rajesh sir, manager in IPPB Abids
Hyderabad.

I thank my parents, family, friends and co-workers for bearing with us

throughout our report and for the opportunity they provided us in undergoing
this course in such a prestigious institution.
 ABSTRACT

I would like to discuss about payment banking and small banks which RBI
introduces
in 2014 in terms of two categories of banks into the Indian financial system. A
payment bank is a new kind of bank which has potential with the express
purpose of
extending the reach of banking to most of the and unbanked under banked
segments of the population. However, this Indian Post Payment Bank going to
be
remarkable step towards providing financial services to customers, especially
migrant workers, and those from lower income households, as well as bring
them
into the formal financial system.
SFX Hyd Internship Program provided me with the opportunity to work
for Indian Post Payment Bank as an intern marketing supporting role as part of
my
corporate learning. The research and work completed are solely focused on
the
investigation of innovative tools and techniques for analysing the customer
ideas-
interacting and end users observing the environment of the work.
My job entails researching various fundamental and Digital Banking tools as
well as
marketing and tactics for-analyzing end user data about KYC and customer
data
trends and forecasting future trends with the goal of achieving maximum
accuracy. I
also had the opportunity to learn about the role of field work in camps
forecasting
about behaviours of end users and condition on environment of the work.
As Marketing and business analytic in IPPB. This SIP allows me to interact with
a
variety of people to capture- their thoughts and study their reactions to
financial
knowledge and business knowledge of working in banking sector in order to
analyse
their behaviour toward their financial status, as well as sell IPPB products to
customers and apply my theoretical marketing knowledge in
practice. I use mouth publicity and meeting of camp.

ABOUT THE COMPANY

India Post Payment Bank Ltd. (IPPB) is a public sector company established in
2018 with the aim of providing banking services to the unbanked and
underserved segments of the Indian population. As a subsidiary of India Post,
IPPB leverages the vast postal network of the country to provide affordable
and accessible banking services to its customers.
IPPB operates on a hub and spoke model with 650 branches and over 140,000
access points across the country, making it one of the largest banking networks
in India. The bank offers a range of banking products and services, including
savings accounts, current accounts, remittance services, bill payments, and
more, through its mobile app and online platform.
IPPB's digital platform enables customers to open accounts, make transactions,
and access banking services anytime and anywhere. The bank has also
partnered with various government departments and agencies, including the
Ministry of Rural Development, to provide financial services to rural and
remote areas.
As a new player in the banking industry, IPPB is rapidly expanding its reach and
impact, driving financial inclusion and digitalization in India. The bank has
received several awards and recognitions, including the Best Financial Inclusion
Initiative award at the India Digital Awards 2020.
At India Post Payments Bank, we believe that a nation can grow when every
citizen has an opportunity to prosper, regardless of their way of life. With
simple, diverse and growth-oriented offerings, IPPB aims to provide every
household in India an access to efficient banking services and enable them to
become financially secure and empowered.
India Post Payments Bank (IPPB) was setup under the Department of Post,
Ministry of Communication with 100% equity owned by Government of India.
IPPB was launched as a pilot project on 30 January 2017 in Ranchi (Jharkhand)
and Raipur (Chhattisgarh), with the objective of being present across India by
the FY 2018-2019. offices, through a network one Branch and 649 Banking
outlets manned by Business Correspondents, working on a hub and spoke
model

BOARD OF DIRECTORS

Shri Vineet Pandey

( Director and Chairman of IPPB)
 Shri Easwaran Venkateswaran
(MD & CEO (Interim)

IPPB OFFERINGS

At India Post Payments Bank (IPPB), we understand your needs. That is why we
have tailored our banking products and services to be simple and efficient.
India Post Payment Bank Ltd. (IPPB) offers a range of banking products and
services to its customers, leveraging its vast postal network and digital
platform. Some of the key offerings of IPPB are:
DEPOSITS  Savings Account
 Merchant Account
 Simple & Secure
MONEY TRANSFER  Instant
 24x7
 MGNREGA
DIRECT BENEFITS  Scholarships
TRANSFERS  Social welfare benefits and other
Government subsidies
 Loans
THIRD PARTY  Insurance
PRODUCTS  Investments
 Post Office Savings schemes
BILL & UTILITY PAYMENTS  Mobile and DTH recharge
 Electricity, water & gas bills
 Donations & insurance premiums
  Postal products
 Digital Payment of e-commerce
ENTERPRISE AND delivery (Cod)
MERCHANT PAYMENTS  Small merchants/Kirana
stores/unorganized retail
 Offline payments
 Cash Management Services

OBJECTIVE OF IPPB

The primary objective of India Post Payment Bank Ltd. (IPPB) is to provide
banking services to the unbanked and underserved segments of the Indian
population. As a subsidiary of India Post, IPPB aims to leverage the vast postal
network of the country to provide affordable and accessible banking services
to its customers.

IPPB also aims to promote financial inclusion and digitalization in India by

providing a range of banking products and services, including savings accounts,
current accounts, remittance services, bill payments, and more, through its
digital platform. The bank has a strong focus on using technology to enhance
customer experience and simplify banking processes.

In addition, IPPB aims to collaborate with various government departments

and agencies to provide financial services to rural and remote areas of the
country. The bank also aims to be a profitable entity and generate sustainable
returns for its stakeholders while fulfilling its social mission of promoting
financial inclusion in India.

Overall, the objectives of India Post Payment Bank are aligned with the
government's vision of promoting financial inclusion and digitalization in India,
and the bank is committed to contributing to this vision by providing accessible
and affordable banking services to all
 Features of IPPB

 India Post payments bank (IPPB) have two accounts

1) Savings account
2) Merchant Accounts.

 Right now, savings account is the one in progress and current

account is not working as of now.

 IPPB interest rate is 2.5% above 1 lakh, up to 1 lakh interest

rate is 2.25%.

 IPPB being payments banks it is confined to payments and

remittance services. How ever his offering loans throughs 3rd
party- referral mode.

 In savings account it has Regular account to Premium account.

IPPB offers QR codes to customers so they can withdraw money
at nearest post offices without any pin number.
 India Post payments bank will charge fee as Service Charge.

 IPPB’s main USP (Unified service Provision) is door step banking

where postman or GDS (Gramin dak services) carryout banking
service at doorstep.
 PRODUCTS & SERVICES OF IPPB

India Post Payment Bank Ltd. (IPPB) offers a range of banking products and
services to its customers. Some of the key products and services offered by
IPPB are:

 Savings accounts:
IPPB offers savings accounts with a minimum
balance requirement of Rs. 0. The account can be
opened through the mobile app or by visiting any of
the IPPB access points.
 Current accounts:
IPPB also offers current accounts to its customers, with a minimum balance
requirement of Rs. 10,000. The account can be opened by visiting any of the
IPPB access points.
 Mobile banking:
IPPB's mobile app enables customers to access a range of banking services,
including balance inquiry, fund transfer, bill payments, and more. The app is
available for both Android and iOS devices.
 Virtual Debit card:
IPPB provides a virtual debit card to its customers, make purchases at
merchant outlets, and more.
 Digital payments:
IPPB enables its customers to make digital payments through its mobile app or
online platform. Customers can make payments for utility bills, mobile
recharge, DTH recharge, and more.
 Remittance services:
IPPB offers a range of remittance services, including instant money transfer,
NEFT, IMPS, and UPI.
 Customer Service Channel of IPPB

India Post Payment Bank Ltd. (IPPB) primarily caters to the unbanked and
underserved segments of the Indian population, providing accessible and
affordable banking services through its extensive postal network and digital
platform. Some of the key customer segments of IPPB are:

 Rural population:
IPPB's extensive network of access points, including post offices and other
retail outlets, enables it to provide banking services to the rural population,
which often lacks access to formal banking services.

 Low-income households:
IPPB's focus on providing affordable banking services makes it an attractive
option for low-income households, who often face financial exclusion due to
high fees and charges associated with formal banking services.
  Small and medium-sized enterprises (SMEs):
IPPB's range of banking products and services, including current accounts and
remittance services, makes it an attractive option for SMEs, which often face
challenges accessing banking services due to their size and location.

 Digitally-savvy customers:
IPPB's mobile banking app and online platform make it an attractive option for
customers who prefer to conduct their banking transactions digitally,
leveraging technology and innovation to enhance customer experience.

SERVICES OF IPPB
1. Banking services:
India post payment bank provides savings accounts consisting of basic savings
account, regular saving account, digital saving account.

2. Basic saving account:

As alike the regular savings account the basic saving account also have the
same features except one restriction i.e., in basic saving account only 4
withdrawals can be made in a month.

3. Regular saving account:

The regular savings account can be opened at bank’s access point or by using
doorstep banking. The accounts can be opened instant and paperless. This
account can be opened with zero balance and no monthly average balance is
required to maintain this account. Regular savings account provides 2.5%
interest to its account holders. The account holders will also be provided with a
QR coded card for use it as like ATM – cum debit card.
 4. Digital savings account:
This account is designed to attract young peoples and tech savvy peoples. This
account is opened through a mobile application which is available in Google
Play Store on Android phones. Anyone with the above age of 18 can open and
operate this account by submitting their Aadhar and Pan card while opening
the account. This digital savings account can be opened and operated at any
place and at any time the customers needed. It provides 2.5% interest rate and
maximum limit of 2 lakhs is allowed per day.

5. Domestic Remittance Services:

IPPB will provide an economic and secure means to transfer funds through its
national remittance offer. All IPPB customers would be eligible to take
advantage of a large number of different modes of domestic shipping subject
to the stipulated restrictions: NEFT, IMPS, AEPS, and UPI.

6. Direct Benefit Transfer (DBT):

The DBT program aims to transfer subsidies directly to people through their
bank accounts which, in turn will reduce leaks, delays and other similar
challenges. Disbursement agency funds are automatically credited to
beneficiaries’ accounts through NACH / APBS instead of cash disbursement.
IPPB will provide cash from subsidies at the client’s doors by combining this
service with Doorstep Banking.

7. DOOR STEP BANKING:

Post offices are hoping to extend their service as a bank at your door. Doorstep
banking is provided to the customers to avail it with a nominal fee for the
advantage of using banking services and related services at their doorstep. The
services that are currently offered are follows:
  Account Opening
 Cash deposit & withdrawal
 Money Transfer
 Recharge and bill payments
 Balance enquiry
 Aadhaar Enabled Payment System (AEPS)
 Child Enrolment Lite Client (CELC)
 Digital Life Certificate (DLC)
 Third party services (Insurance, Loans and Investment)

The doorstep banking will be carried out by using the QR card and bio-metric
devices carried by the postman. The doorstep banking will charge a nominal
fee for providing the services. For each digital transaction Rs.20 plus GST will
be collected from the account as service charge and for cash transactions Rs.25
will be collected for each transaction.
 WORK HAS BEEN ASSIGNED

• No of Digital Saving Bank Account Lead Generation

• Calling Inactive Customers for Activation

• Interaction with walk-in customers and pitch the IPPB

• financial products and solve their problems

• Identify the number of potential market Areas

• Visited access points (visit post offices under the

branch)

• No Boarding business correspondence and Marchant

• Lead Generation (life insurance and general insurance)

• Attending Camps
 WORK DONE TILL NOW

• Generating Leads for Digital Saving Accounts

• Interacting with walk-in customers and providing

• Information about financial services offered by IPPB to

customers

• Identifying the potential market area for lead

generation, visit access points
for giving training about a financial product to the
postmen (Marchant on
Boarding)

• Calling and connecting CS centres for business

correspondence

• Generating Leads (life insurance and general insurance

• Attending camp and providing informative to the

customers about IPPB product
 CONCLUSION

With this, we come to the conclusion that IPPB's 360-degree

payments suite creates
transparency, removes corruption and leakages, and
contributes to a less-cash
economy. Provides customers with the ability to transact
without cash through digital
channels and enables small businesses to accept digital
payments, thus closing the
loop.
Overall, India Post Payment Bank's contributions to the Indian
economy can be seen
through its efforts in promoting financial inclusion,
facilitating digitalization,
empowering rural communities, generating employment
opportunities, and
supporting government initiatives. By extending banking
services to underserved
populations, IPPB has played a significant role in driving
economic growth and
fostering financial empowerment across the country
Payment banks are becoming the most popular medium of
digital transactions. India is
moving towards a cashless and digital economy, which is
more feasible and adaptable
in relation to the recent technological and economic trends. It
viewed as a wise
strategy towards financial inclusion, the process of ensuring
access to appropriate
financial products and services needed by vulnerable groups
such as weaker sections
and low-income groups at an affordable cost in a fair and
transparent manner by
mainstream institutional players.
However, the competition between traditional and payment
banks will lead to
widening and improvement in quality of banking services are
reduced costs and
which may finally lead results in financial inclusion. On
comparison, it's too early to
judge the competency of Payment banks with respect to, well
established banks.
There are numerous bottlenecks that need to be addressed
before the real benefits
of payment banks. There are millions of Indians don't have
access to banking
facilities. They cannot avail of government benefits, loans,
insurance and even
interest on savings. Payment banks, IPPB, will reach the
unbanked and the under
banked across the all-cross section of society and geographies.
Innovation and of the
business.

REFERENCES
 https://www.ippbonline.com/documents/31498/0/
Annual+Report+_Final+English.pdf/6187dac3-3a59-ae0f-c462-
c5c3c3c49dc7
 https://www.indiapost.gov.in/VAS/Pages/Tenders/
IP_21052022_IPPB_Eng.pdf
 https://tejas.iimb.ac.in/articles/Payments_Bank_Tejas_Mar2017.pdf