Tell me about yourself.

I am Mohd Jishan, a resident of Ghaziabad, Uttar Pradesh. Born into a middle-class family, I pursued my
education up to the 12th class from R.P.V.V. Surajmal Vihar, Delhi. With a curious mind to learn
chemistry, I entered into B.Sc.(H). in Chemistry from the prestigious Hansraj College, University of Delhi.

I am hardworking and committed student since my school days and along with studies, I also
participated in co- and extracurricular activities. I have a keen interest in sketching and paintings. I
represented my school in a national-level painting competition organized by the Global Education and
Leadership Foundation (tGELF). Also, one of my paintings got featured in the Annual Desk Calendar of
the Directorate of Education, Delhi.

In September 2021, I got a chance to work with Fino Payments Bank as a Business Correspondent,
where I played a pivotal role in customer relationship management. I successfully opened bank accounts
for over 30 customers. I also actively marketed the bank's products via personal selling, posters and
banners. Managing customer relationships, issuing debit cards, and facilitating seamless transactions
were also key aspects of my role.

Due to my interest to learn more about business functions and my dream to become a business
manager, I decided to pursue MBA from the Department of Business Economics at the University of
Delhi. I wanted to learn how to build business strategies and develop marketing strategies. I also wanted
to learn how to better manage people, processes, and projects.

I am excited to leverage these experiences and skills to contribute to your organization's success.

What is customer support?

Customer support refers to the range of services provided by a business to assist its customers before,
during, and after a purchase or interaction with the company's products or services. It involves
information provision, problem resolution, effective communication, guidance, feedback collection,
post-sales support, and multi-channel accessibility. It plays a pivotal role in building and maintaining
customer loyalty, trust, and a positive reputation for the business.

How would you handle rude customer on calls?

Handling a rude customer on calls is a challenging but crucial aspect of customer service. My approach
involves staying calm, actively listening, and expressing empathy. I focus on finding solutions, avoid
arguments, and set boundaries for respectful communication. Offering practical solutions empowers the
customer. If needed, I involve a supervisor for swift resolution. Follow-up is key to ensuring customer
satisfaction, and I meticulously document each interaction for future reference. It's a comprehensive
strategy aimed at turning challenges into positive customer experiences.

What is empathy?

Empathy is the ability to understand and share the feelings of another person. It involves the capacity to
put oneself in someone else's shoes, to comprehend their emotions, perspectives, and experiences.
Empathy goes beyond sympathy, which is acknowledging another person's feelings, to actually feeling
and understanding those emotions on a deeper level.
What Do You Know About Our Company and Product/Service?

I understand that Datacultr is a Software as a Service (SaaS) debt collections platform designed for high-
risk lending. The platform enhances collection efficiencies, reduces delinquencies, and mitigates overall
non-performing loans. Datacultr offers two products: Odyssey, a platform for managing device financing
to establish successful smartphone affordability programs, and eezLoan, which enables lenders to
confidently extend loans using smartphones as a safeguard. The target companies are Banks, NBFCs,
MFIs, Fin-techs, E-commerce, and Retail, and the focus is on geographies including India, the Asia-Pacific
region, South America, and Africa.

Are You Comfortable Making Cold Calls?

Yes, I am comfortable making cold calls. While I may not have extensive experience in this specific area, I
believe in my ability to adapt quickly and learn on the job.

I have developed strong communication skills through my academic and extracurricular experiences,
and I am confident in my ability to articulate ideas clearly and persuasively. Additionally, I am open to
receiving feedback and implementing improvements to enhance my cold calling effectiveness.

How Would You Handle a Challenging or Demanding Client?

When faced with a challenging or demanding client, my approach is centered on active listening and
maintaining a calm, professional demeanor. I acknowledge their concerns, communicate transparently
about potential solutions, and work collaboratively to find resolutions. If necessary, I involve relevant
team members or higher-ups to address concerns effectively. Following up with the client ensures
satisfaction and provides an opportunity to learn and improve. Throughout the process, I strive to
uphold professional boundaries while prioritizing customer satisfaction and relationship building.

Which Do You Think Is More Important: Sales Goals or Customer Satisfaction?

In any business, both sales goals and customer satisfaction are crucial components, and their
importance may vary depending on the organization's overarching strategy. However, if I were to
prioritize one over the other, I would emphasize customer satisfaction.

While achieving sales goals is undoubtedly essential for the financial success of a business, sustained
growth often hinges on the ability to cultivate satisfied and loyal customers. Customer satisfaction is not
only an outcome of successful sales but also a driver of repeat business, positive word-of-mouth
referrals, and long-term customer relationships.

Prioritizing customer satisfaction inherently contributes to achieving sales goals in the long run. Satisfied
customers are more likely to make repeat purchases, become brand advocates, and contribute to a
positive reputation, all of which can positively impact sales metrics.

In my view, a customer-centric approach, where exceeding customer expectations is a primary focus,

ultimately leads to the achievement of sales goals and sustainable business success. Happy customers
are not just one-time buyers; they are the foundation of a thriving and enduring business.

Which Sales Metrics Do You Believe Are Most Valuable?

In a sales role, several metrics can provide valuable insights into performance and contribute to overall
success. The specific metrics that are most valuable can vary depending on the nature of the business
and its goals. However, here are some key sales metrics that are generally considered important:

1. Revenue:

 The total income generated from sales is a fundamental metric. It provides an overall
view of the financial success of the sales team.

2. Conversion Rate:

 This metric measures the percentage of leads or prospects that convert into actual
customers. It indicates the effectiveness of the sales process in turning potential
opportunities into sales.

3. Average Deal Size:

 Knowing the average value of each deal can help in forecasting revenue and
understanding the typical size of transactions.

4. Sales Cycle Length:

 This metric tracks the time it takes for a lead to progress through the sales funnel and
become a customer. Shorter sales cycles often indicate greater efficiency.

5. Customer Acquisition Cost (CAC):

 CAC measures the cost associated with acquiring a new customer. It helps evaluate the
efficiency of marketing and sales efforts in relation to the revenue generated.

6. Customer Lifetime Value (CLV):

 CLV represents the total revenue a business can expect from a customer throughout
their entire relationship. It helps in assessing the long-term value of acquiring a
customer.

7. Lead-to-Customer Ratio:

 This ratio reflects the effectiveness of lead generation efforts and the ability to convert
leads into paying customers.

8. Churn Rate:

 In subscription-based or recurring revenue models, the churn rate measures the

percentage of customers who discontinue their subscription. It's crucial for
understanding customer retention.

9. Sales Productivity:

 This metric assesses the efficiency of the sales team by measuring the revenue
generated per salesperson. It helps in optimizing resources and identifying high-
performing individuals.
 10. Pipeline Health:

 Monitoring the sales pipeline, including the number and value of deals at each stage,
provides insights into the overall health and potential future performance of the sales
team.

Can You Sell Me This Pen?

This pen is not just any pen; it's a tool designed to elevate your writing experience. What sets this pen
apart is its sleek design and smooth writing capabilities. Whether you're jotting down important notes in
a meeting or expressing your thoughts on paper, this pen ensures a seamless and enjoyable writing
experience.

Moreover, it's crafted with high-quality materials, making it durable and long-lasting. The ink flow is
consistent, providing clear and sharp lines. The pen's ergonomic design ensures comfort during
extended writing sessions, making it an ideal companion for professionals and creatives alike.

Now, imagine having this reliable pen at your disposal whenever inspiration strikes or when you need to
make a lasting impression with your writing. It's not just a pen; it's a tool that adds a touch of
sophistication to your daily routine. Investing in quality is investing in a smoother, more refined writing
experience. What do you think?