Leading the Way Towards

a New Road Ahead

Toyota Financial Services Philippines Corporation • 2022 Annual Report

About the Cover

Leading the Way Towards a New Road Ahead

The Filipino dream is to be able to provide one’s family

with a better and more comfortable life. This includes
the ability to put a roof over their heads, to provide
quality education for the children, and to enjoy
travelling together and all the good things that life has
to offer. While the last two years of the pandemic have temporarily put
people’s plans and dreams on hold, the rollout of vaccines has given
many people hope that 2022 will be the year to reclaim, build back and
expand one’s horizons.

With this hope, Toyota Financial Services Philippines Corporation (TFSPH) is

positioned to lead and guide every Filipino through every step of their
journey through life.

At the center of this cover design is a book that serves as a guide,

symbolizing the wide array of financial products and services TFSPH has to
offer. These products and services intend to help lead the Filipinos towards
a new road ahead. With each page and with every new chapter comes
a range of financial solutions and services that one can use to access
everything Toyota-related.

Now more than ever, TFSPH is committed to upholding the highest

standards and embracing the challenge of always delivering the best in
customer service. To lead in moving people to a better life, TFSPH will
continue to deliver innovative solutions towards increased mobility and
sustainability.

As the country moves forward with a renewed hope and strength, TFSPH
is leading the way towards a new road ahead.
 Leading the Way Towards a New Road Ahead 1

Table of Contents

Mission and Vision 2

Corporate Policy 3
Chairman’s Message 4
President’s Message 5
Financial Highlights 6
Operational Highlights 7
Corporate Governance 8
Risk Management 17
Corporate Social Responsibility 20
Organizational Structure 21
Board of Directors 22
Management Team 25
Products and Services 29
Audit Committee Report to 31
the Board of Directors
Independent Auditor’s Report 32
Financial Statements 35
Dealership Directory 123
Business Directory 125
2 Toyota Financial Services Philippines Corporation • 2022 Annual Report

Global Vision
Create value by enabling freedom of movement.

Vision
To lead in moving people to a better life.

Mission
To deliver dynamic and accessible financial products and services
towards mobility and sustainability.

The TFS Way

Courage
To deliver new products & services to support our vision to "Create
Value by enabling Freedom of Movement"

Agility
Our business responds to challenges quickly & confidently by using
our creativity, continuous improvement and best practice sharing

Collaboration
We work transparently and together to support our customers,
colleagues, and business partners

Corporate Policy
Toyota Financial Services Philippines Corporation
(TFSPH) has been providing its customers with
outstanding financing and leasing services, as well
as whole sale financing for its dealers since opening
its doors in August 2002. The company broadened
its range of financing products for its growing
customer base even further in 2009 when it officially
began operating as a quasi-bank.
By applying the best practices from the Toyota
Financial Services global network, TFSPH
continuously improves its services — a major step
towards the creation of lifetime Toyota brand
advocates towards mobility and sustainability.
TFSPH’s distinction from other quasi-banks lies in its
commitment to continuous improvement of its
financial services that are anchored on the
company’s global vision of enabling freedom of
movement.
Through Toyota Motor Philippines (TMP), TFSPH has
direct access to its clients and prospects—creating
value for Toyota customers and dealers by offering
an extensive line of financing plans, addressing their
unique needs and exceeding their expectations.
To ensure continued successful business operations,
TFSPH will remain committed in its mission of
delivering dynamic and accessible financial
products and services towards mobility and
sustainability, to create value for shareholders and
stakeholders of the company.
DISTRIBUTOR/TOYOTA MOTOR PHILIPPINES
A major distinction of TFSPH from other quasi-banks is
its ability to create lifetime Toyota brand advocates
through the Toyota’s distributor, TMP. TFSPH supports
Toyota sales in the Philippines in line with Toyota Motor
Corporation’s global objectives. By extending its
brand to TMP, TFSPH is able to provide competitive
products and pricing to support TMP’s sales activities.
TFSPH aims to provide the distributor with the same
reputable offerings that the Toyota name implies.
Leading the Way Towards a New Road Ahead 3
CUSTOMERS
TFSPH constantly improves its quality of service by
offering Filipino customers accessible and flexible
ways to acquire cars and enjoy the freedom of
mobility, auto financing and leasing services. TFSPH
expanded beyond traditional vehicle financing,
through new mobility services to keep up with the
dynamic needs of the future.
With the company's offerings and innovations, TFSPH
increases the value the company brings to its
customers. These translate to positive experiences
that make more people develop preference for
Toyota.
INVESTORS
Working closely with various private investors,
investment banks, and institutional investors around
the world, the company’s understanding of its
customers’ interests, knowledge of the markets and
its high credit ratings enable TFSPH to have effective
and long-lasting partnerships with the investment
community.
With its credit and ability to offer what investors want
to buy at an optimum cost, TFSPH earn the investors’
trust and secure reliable funding in a cost-effective
way for all of the company’s operations.
ASSOCIATES
TFSPH believes that the key to its competitiveness is
its ability to apply best practices from the Toyota
Financial Services Corporation (TFSC) global
network. Across the globe, TFSPH enables its
associates to share ideas and information. TFSPH
supports its operations with global best practices
and teamwork, which is increasingly important as
the company moves into new markets. Guided by
the new TFS Way values – Courage, Agility, and
Collaboration, TFSPH is able to work together with its
network more efficiently and effectively than ever
before.
4 Toyota Financial Services Philippines Corporation • 2022 Annual Report
Chairman’s Message
Toyota Financial Services Philippines (TFSPH) has
successfully adapted its operations as COVID-19
restrictions eased, and as the country moves
towards economic recovery. Despite industry
headwinds, TFSPH remains fundamentally strong
and is poised to build on the momentum it has
sustained in recent years.
TFSPH continued to improve its systems and
processes through innovative solutions for all its
dealers and customers. We have strengthened our
traditional business offerings such as vehicle
financing and leasing, while introducing
industry-leading services such as the mobile
payment solution, myTOYOTA Wallet, and vehicle
lease products like KINTO One for individual
customers and KINTO One Business for corporate
accounts.
Through KINTO One, TFSPH moves closer to realizing
Toyota’s vision of Mobility for All. We recognize that
the next generation’s need for car usage will not
necessarily come in the form of vehicle ownership –
and this makes KINTO One an effective solution
going forward.
KINTO One is a timely offering for our customers who
are looking for a flexible, subscription-based car
lease solution amid the changing times. It provides
customers with a convenient and worry-free option
of acquiring a vehicle where all expenses related to
the car are already included in a fixed monthly
payment.
On the other hand, KINTO One Business is a full
service operating lease package for corporate
accounts to accommodate fleet requirements. This
lets customers choose Toyota or Lexus models that
will fit the business needs for a hassle-free fleet
solution.
Indeed, KINTO One is an innovative and modern
approach, making it the mobility service of the next
generation.
This improved array of financial products and
services allowed TFSPH to grow its assets by 12.96%
to P121.29 billion in FY2022. The company’s total net
interest income also increased by 57.93% to P5.24
billion.
Moving forward, TFSPH will continue to support
Toyota’s vision of providing mobility for all. The entire
Toyota group is optimistic and energized by the
many opportunities for sustained growth, and we
will build on these opportunities through expanded
offerings that cater to customers’ evolving needs.
TFSPH for one, has a proven ability to adapt to the
ever-changing mobility landscape.
I would like to express my gratitude to our
customers, partners and stakeholders for their
continued trust and support, as well as to our
directors, management team and employees for
their deep commitment and engagement across
many fronts. I look forward to even stronger
partnerships, teamwork, and synergies as the
country moves forward with a renewed hope and
strength.
Carmelo Maria L. Bautista
Chairman

President’s Message
Toyota Financial Services Philippines (TFSPH)
delivered another solid performance in FY2022,
overcoming challenges and leading the way
towards more freedom of mobility for Filipinos.
Throughout the past two decades, TFSPH has been
providing Filipino customers with accessible and
flexible ways to acquire quality vehicles thereby
enriching their lives. The company remained
focused this year on strengthening its core business
offerings and at the same time introducing
innovative products and services that are best
suited for the wants and needs of today’s
customers.
A significant milestone for the period was the
company’s attainment of a 40.34% market share,
which means that four out of 10 Toyota cars sold are
financed by TFSPH. Concurrently, loan receivables
grew by 12.07% to P112.15 billion in FY2022. Net
interest income also increased by 57.93% to P5.24
billion from P3.32 billion in the previous year.
Coupled with a healthy Return on Equity of 8.03%
and a strong Capital Adequacy Ratio of 13.13%,
TFSPH is primed to grow and expand further as the
Philippine economy continues to recover from the
global pandemic.
TFSPH’s strong performance is supported by its
concerted customer service effort that has helped
a total of 416,830 customer transactions in FY2022.
Aside from its call center, email support and office
help desk channels, the company also launched
TFS Chatbox, our very own messaging system within
the TFSPH website. With the TFS Chatbox, customers
can inquire about products and services, insurance
and document related concerns.
Leading the Way Towards a New Road Ahead 5
To further TFSPH’s mission of delivering dynamic
and accessible products, TFSPH launched the
myTOYOTA Wallet mobile app last October 2021.
This is Toyota’s mobile payment solution that bring
together multiple payment options in one single
app. Toyota customers can now conveniently pay
for their Toyota transactions whether through the
myTOYOTA app (Toyota Motor Philippines’ mobile
app) or at any Toyota dealerships nationwide.
Currently, customers can use their credit or debit
cards in myTOYOTA Wallet. Next year, we will also be
launching the e-money feature of the app. The
myTOYOTA Wallet will also be expanding its
merchants outside Toyota. Expect more exciting
features for myTOYOTA Wallet soon.
As we continue to expand our array of products
and services as well as our nationwide footprint, we
remain confident in our ability to respond effectively
to the ever-changing business environment. We are
pleased to report that TFSPH is well-positioned to
capitalize on the country’s recovery and to shape
the future of mobility in the Philippines.
We wish to express our gratitude and appreciation
for all our customers, partners, stakeholders and
team members, and we look to the coming years
with much optimism thanks to the strong foundation
and track record of quality we have built together.
Rommel J. Ocampo
President
6 Toyota Financial Services Philippines Corporation • 2022 Annual Report

Financial Highlights
Loans & Receivables (Gross)
Company Contribution by
Business Segment
Minimum Required Data Current Year Previous Year
Operating Finance Lease
Lease 91%
Profitability .05%
Total Net Interest Income 5,240,641,387 3,318,343,181 Retail
Total Non-Interest Income 556,524,576 538,128,610 Auto
Loan
Total Non-Interest Expenses 2,436,806,276 2,279,704,245 9%
Pre-provision profit 3,360,359,687 1,576,767,546
Provision for Credit and
Impairment Losses 1,957,879,406 1,554,106,623
Net Income 1,036,432,958 (36,006,810)

Selected Balance Sheet Data

Liquid Assets 50,460,594,616 41,861,610,446 Loans & Receivables (Gross)
Gross Loans 112,315,242,064 100,225,670,224 Contribution by
Geographical Location
Total Assets 121,288,398,166 107,368,183,550
Deposits 0 0 Metro Manila
Vis-Min
Total Equity 14,312,365,443 11,505,305,896 39%
17%
Selected Ratios
Return on Equity 8.03% -0.34%
Return on Assets 0.91% -0.04%
CET 1 Capital Ratio 13.03% 11.36%
Capital Conservation Buffer 7.03% 5.36%
Tier 1 Capital Ratio 13.03% 11.36%
Capital Adequacy Ratio 13.13% 11.47% Luzon
44%
Per Common Share Data
Net income per share: Sources of Funds
Basic 13.46 (0.63) Onshore Offshore
Diluted 13.46 (0.63) Borrowings Borrowings
Book Value 185.87 201.85 44% 38%

Others
Cash dividends declared 0 0
Headcount
Officers 158 145
Staff 261 276

Retail Fixed Rate

13,328 registrations Promissory Notes* Notes*
51 transaction count 7% 11%
356,936 transaction amount (PhP) Onshore 44% 45.6 B
Offshore 38% 40.1 B
FRN 11% 12.0 B
Retail PN 7% 7.5 B
Total 100% 105.2 B

* Deposit Substitutes

Operational Highlights
As the country continues to recover from the global
pandemic, TFSPH remains an invaluable partner of
Filipinos as they rise up and move towards the
achievement of their mobility goals.
TFSPH’s strong performance throughout fiscal year 2022
is evidenced by the 12.07% increase in loan receivables
for the period, reaching P112.15 billion compared to
P100.07 billion in the previous year. Interest income also
grew by 34.13% to P9.78 billion.
These positive results have been achieved with the help
of a continued focus on customer service especially
during these difficult times. The TFSPH workforce has
been united in efforts to create the best possible
customer experience for all stakeholders, completing a
total of 416,830 customer transactions through its call
center, email support, Chatbox, and office help desk
channels.
Though COVID-19 restrictions continued to ease, 62%
of customer interactions were still conducted through
e-mail. The TFSPH Call Center handled 24% of
customer service requirements during the period,
while the rest were via walk-In requests and the
newly-launched TFS Chatbox. This messaging tool,
launched in September 2021, answers customers’
general inquiries and makes for a more efficient
customer service process. Accessible through the
TFSPH website, the Chatbox is an effective solution for
the increase in volume of email or phone inquiries.
Call Center
@
24%
Email Customers
62%
Served
Walk-In
8%
TFS Chatbox
6%
Inquiries
86%
Requests
Types of
14%
Transactions
Positive Feedback .001%
Concerns .11%
Leading the Way Towards a New Road Ahead 7
As overall mobility returns to pre-pandemic levels, the
company will continue to ensure excellent customer
experiences for all through these responsive service
channels.
Also in October 2021, TFSPH launched the myTOYOTA
Wallet, a mobile payment solution for Toyota
transactions. myTOYOTA Wallet is here to aid with Toyota
customers' ever growing cashless needs. It's safe, easy
and convenient so customers can easily pay for their
Toyota needs – whether it's for periodic maintenance
and repairs, parts and accessories, or insurance.
myTOYOTA Wallet can be used at Toyota dealerships
nationwide and via the myTOYOTA App.
To aid in its launch, a series of advertisements were
created on social media. Launch videos were
broadcasted via Toyota Motor Philippines' Facebook
page and Youtube channel, announcing the app's
availability and how Toyota customers can
conveniently use it. Further awareness efforts were
created through websites display, dealership
collaterals and print publications. TFSPH also
launched myTOYOTA Wallet's official microsite at
www.toyotafinancial.ph/mytoyotawallet for customers
to learn more about the app.
The company also sustained its value-for-money
promotional offers for customers throughout the fiscal
year, including seasonal deals and ‘pay low or pay light’
savings promos which help generate more business for
the company.
TFSPH continues to issue its Retail Promissory Notes (RPN)
to provide more investment options and optimum yields
for customers. These RPNs also serve to support the
company’s expansion and growth initiatives. With its
fixed term options, scheduled return payouts, and no
hidden charges, the RPNs provide investors guaranteed
higher returns. For FY2022, TFSPH recorded a total of P7.55
billion for its RPNs.
The company’s Fixed Rate Notes (FRN) on the other
hand, which are subscribed to by individual and
institutional investors alike, are used for working capital
and other general corporate purposes. TFSPH issued a
total of P8.0 billion in FRN for the period, with a P4.0 billion
issue in May of 2021, and another P4.0 billion issue in
October 2021.
TFSPH, its leaders and its workforce, will continue to adapt
and enhance TFSPH’s full array of products and services
to achieve Toyota's vision of creating mobility for all.
8 Toyota Financial Services Philippines Corporation • 2022 Annual Report
Corporate Governance
HIGHLIGHTS IN FY2022
To further strengthen corporate governance, the
following changes and initiatives were introduced in
FY2022:
• Updating of the Corporate Governance Manual
• Election and/or appointment of new
independent directors who assumed the
directorship after completion of the term of
previous independent directors
• Election and/or appointment of new director
and president who assumed such positions in
January 2022
• Compliance with the amendments provided
under BSP Circular No. 1129 on Amendments
to Corporate Governance Guidelines for
BSP-Supervised Financial Institutions particularly
on Interlocking Directorships and/or Officerships
of the Board of Directors (BOD) and Officers
PURPOSE AND BEING
The Corporate Governance landscape consists
of a framework of rules, systems and processes
that govern the performance of the BOD and
Management of their respective duties and
responsibilities to the stockholders and other
stakeholders which include, among others,
customers, employees, suppliers, investors,
government and the community in which it
operates.
TFSPH’s Corporate Governance is about instilling
transparency and accountability within existing
system or framework. Corporate governance
influences how the goals and intentions are set and
achieved to effectively navigate various
opportunities and strategies for TFSPH. It is
undeniable that strong and effective corporate
governance is a foundation in building a culture of
integrity that leads to progressive performance and
sustainable operations.
THE BOARD OF DIRECTORS
The Board is composed of eight (8) highly
knowledgeable and proficient directors.
The corporate governance framework ensures
strategic guidance within TFSPH and assures the
effective monitoring of management by the Board.
The primary responsibility of the Board is to foster the
long-term success of TFSPH and secure its sustained
competitiveness in a manner consistent with its
fiduciary responsibility.
Directors play a pivotal role in overall corporate
governance landscape and the primary
responsibility is one of stewardship and trusteeship.
Compliance with principles of good corporate
governance starts with the Board. It sets the pace
with policies that embody TFSPH values and
standards, medium and long term setting of goals,
an ever-watchful eye on external developments
that may impact TFSPH’s growth, and ready
responses on how to adapt to such market event
and development.
The BOD monitors the performance of the executive
management against ongoing or pipelined
specified quantitative or qualitative criteria. Such
evaluation criteria include standards for internal
controls, regulatory and legal compliance and
appropriate management policies, procedures and
standards.
A. Composition
The BOD is composed of eight (8) members, three
(3) of whom are Independent Directors. Five (5)
non-independent directors are nominated by the
stockholders: three (3) directors by Toyota
Financial Services Corporation (TFSC), while the
remaining two (2) directors by GT Capital
Holdings, Inc. (GT Capital).
 Leading the Way Towards a New Road Ahead 9

All nominees to the Board are required to possess with corporate governance framework and best
all the qualifications and none of the practices by doing the following:
disqualifications mandated under the Revised
Corporation Code, Securities Regulation Code, 1. Ensures that the meeting agenda focuses on
the General Banking Law, and the Manual of strategic matters including discussion on risk
Regulations for Non-Bank Financial Institutions of appetites, and key governance concerns;
the Bangko Sentral ng Pilipinas (BSP). 2. Ensures a sound decision making process;
3. Encourages and promotes critical discussion;
Nominations are reviewed and evaluated by the 4. Ensures that dissenting views can be
Corporate Governance Committee before the expressed and discussed within the
same is endorsed to the BOD for approval. decision-making process;
5. Ensures that members of the board of
For FY2022, attendance to the meetings of the directors receives accurate, timely and
Board and Board-level committees can be relevant information;
summarized as follows: 6. Ensures the conduct of proper orientation for
first time directors and provide training
No. of
Type of Board of Nationality
Stockholder Shares
Nominee years as Subscribed
opportunities for all directors; and
Name Directorship Directors
of
Director 7. Ensures conduct of performance evaluation
Attendance %
Director
Ratio # Ratio of the BOD at least once a year.
CARMELO
NON-
MARIA L. 8/8 100 FILIPINO GT CAPITAL 5 1 0%
BAUTISTA
EXECUTIVE
C. Corporate Information
ROMMEL J. LESS THAN
OCAMPO*
EXECUTIVE 1/1 100 FILIPINO TFSC
A TEAR
1 0%
Stockholder Nationality Number Ratio
of Shares
ATSUSHI
EXECUTIVE 7/7 100 JAPANESE TFSC 7 1 0%
MURAKAMI** TOYOTA FINANCIAL SERVICES
JAPANESE 52,199,995 60%
CORPORATION
DR. DAVID EXECUTIVE
8/8 100 FILIPINO GT CAPITAL 5 1 0%
T. GO
GT CAPITAL HOLDINGS, INC. FILIPINO 34,799,997 40%
ATSUHIRO NON-
EXECUTIVE 8/8 100 JAPANESE TFSC 2 1 0%
OKAMOTO FILIPINO 0%
CARMELO MARIA L. BAUTISTA 1
MASAYOSHI
EXECUTIVE 8/8 100 JAPANESE TFSC 3 1 0%
HORI ROMMEL J. OCAMPO FILIPINO 1 0%

ROLANDO A.
INDEPENDENT 8/8 100 FILIPINO INDEPENDENT 2 1 0% MASAYOSHI HORI JAPANESE 1 0%
RODRIGUEZ

ATTY. MA.
INDEPENDENT 2/2 100 FILIPINO INDEPENDENT 9 1 0% ATSUHIRO OKAMOTO JAPANESE 1 0%
ZENAIDA O.
ACCORDA***
DR. DAVID T. GO FILIPINO 1 0%
KENNETH
INDEPENDENT 2/2 100 FILIPINO INDEPENDENT 9 1 0%
GABRIEL T.
CHUA**** ROLANDO A. RODRIGUEZ FILIPINO 1 0%

ATTY. JOSE
PERPETUO M. INDEPENDENT 2/2 100 FILIPINO INDEPENDENT LESS THAN 1 0% OMAR T. CRUZ FILIPINO 1 0%
LOTILLA***** A TEAR

FILIPINO 1 0%
ATTY. ODEL S. JANDA
OMAR T. INDEPENDENT 6/6 100 FILIPINO INDEPENDENT LESS THAN 1 0%
CRUZ****** A TEAR
TOTAL 87,000,000 100%
ATTY. ODEL S. INDEPENDENT 3/3 100 FILIPINO INDEPENDENT LESS THAN 1 0%
JANDA******* A TEAR

* The effective date of the election of Mr. Ocampo as Director and President was
Selection Process for the Board and Key Positions
January 1, 2022. His election/appointment was confirmed by the BSP on May 12, 2022.
**Mr. Murakami retired as Director and President of TFSPH effective December 2021. He
was replaced by Mr. Ocampo. The position of a director is one imbued with
***Atty. Acorda was a director until the expiration of her term on July 6, 2021.
****Mr. Chua was a director until the expiration of her term on July 6, 2021.
trust and confidence. A director must be fit and
*****Atty. Lotilla was elected as Independent Director on March 16, 2021 but proper for the position of a Director taking into
assumption as director only commenced after the expiration of the term of Atty.
Acorda. He was a director until his resignation effective September 30, 2021. consideration the following: integrity/probity,
******Mr. Cruz was elected as Independent Director on March 16, 2021 but assumption
as director only commenced after the expiration of the term of Mr. Chua which was in
physical/mental fitness, relevant education/
July 2021. His election/appointment was confirmed by the BSP on August 5, 2021. financial literacy/ training, possession of
*******Atty. Janda was elected as Independent Director on October 8, 2021.
competence relevant to the job, such as
knowledge/ experience, skills, diligence and
B. The Chairman independence of mind, and sufficiency of time to
fully carry out responsibilities and current positions
The BOD is headed by the Chairman. For FY 2022, in TFSPH and interlocking positions in other entities
the Chairman of the Board has exhibited utmost that may pose conflict of interest. Additionally, a
leadership in the BOD. He ensures that the Board director must have attended a seminar on
is carrying out its responsibilities in accordance corporate governance for the board of directors.
10 Toyota Financial Services Philippines Corporation • 2022 Annual Report
The Corporate Governance Committee evaluates
the qualifications of candidates and conducts fit
and proper test.
The selection for key positions begins with identifying
high potential candidates depending on the
established job descriptions and set of qualifications
or requirements for the function. Candidates
undergo screening process such as series of
interviews by the Human Resource Department
Head, President, and Treasurer and endorsed to the
appropriate board committee. Priority is extended
to internal candidates for key positions, but
succession may also be considered.
BOARD and MANAGEMENT COMMITTEES
There are four (4) board-level committees
appointed by the BOD: the Corporate Governance
Committee which also handles evaluation of
related party transactions, Audit Committee,
Risk Oversight Committee, and the Executive
Committee. The Management Committee, Credit
Committee, Asset and Liability Committee and
AML Committee comprise the Administrative Sub-
Committee or the Management-Level Committees.
A. CORPORATE GOVERNANCE COMMITTEE
The Corporate Governance Committee has four (4)
members including 3 Independent Directors. It is
chaired by an Independent Director. Meetings are
conducted on a quarterly basis. The general
purpose and responsibilities include: assistance to
the BOD in identifying individuals qualified to
become Board members, recommends nominees
for the next annual meeting of shareholders;
recommends Corporate Governance Guidelines
applicable to TFSPH and lead the Board in its annual
review of the Board’s and Management’s
performance.
Composition: (As of March 31, 2022)
Chairman Atty. Ma. Zenaida O. Acorda*
Atty. Odel S. Janda*
Members Mr. Kenneth Gabriel T. Chua**
Mr. Omar T. Cruz**
Mr. Carmelo Maria L. Bautista
Mr. Rolando A. Rodriguez
*The term of Atty. Acorda ended on 6 July 2021. Atty. Janda was elected/appointed
as Chairperson of the Corporate Governance Committee on 8 October 2021.
**The term of Mr. Chua ended on 6 July 2021. Mr. Cruz was elected/appointed as
member of the Corporate Governance Committee on 6 July 2021.
The Corporate Governance Committee handles
the responsibilities of a Related Party Transaction
Committee. Part of the function is to provide internal
guidelines on related party transactions to ensure
that such are fully disclosed, conducted at
arm’s-length terms that corporate or business
resources are not misappropriated or misapplied
and the highest ethical standards consistent with
the principles for enhancing corporate risk
governance are observed.
Consequently, the Corporate Governance
Committee also handles the responsibility of ensuring
that the Board is well-aware and in full compliance
of the regulatory issuances released by various
government agencies.
On 12 November 2021, the BSP released BSP Circular
No. 1129 on Amendments to Corporate
Governance Guidelines for BSP-Supervised
Financial Institutions. In this Circular, the BSP
strengthened the disqualification rules for the
directors and officers, reinforced the governance
framework for interlocking directorships and
officerships, and laid down appropriate measures to
avoid potential conflicts of interest. To efficiently
monitor the same, the BSP required for the
submission of Annual Report on Interlocking
Directorship and/or Officerships.
In compliance thereto, the Corporate Governance
Committee initiated the revision in the Corporate
Governance Manual to conform to the standards of
the BSP Circular by incorporating additional
limitations in the qualifications of Directors, rules in
allowing and disallowing interlocking positions,
conduct of annual performance evaluation of the
Board, and annual submission of report on
interlocking positions.
Further, the Committee has conducted an
assessment and evaluation on the existing positions
held by the Directors whether in directorship or
officership capacity. Such assessment and
evaluation revealed that there are no conflict of
interest and undue competitive advantage on the
various positions held by each member of the
Board. Consequently, all current positions were
2/2 100% approved by the BOD in the March 2022 meeting to
2/2 100% fully comply with the guidelines set forth under BSP
2/2 100% Circular No. 1129.
3/3 100%
5/5 100% B. AUDIT COMMITTEE
5/5 100%
The Audit Committee (AC) is comprised of four (4)
members which include three (3) Independent
Directors. It is chaired by an Independent Director
with regular meetings held every quarter. Its General
Purpose and Responsibilities include: Assisting the
Board in fulfilling its responsibilities with respect to
internal controls including financial, operational
and compliance controls, accounting and auditing
policies, risk management and financial reporting
 Leading the Way Towards a New Road Ahead 11

practices; Assisting the Board in its oversight of (i) the Composition: (As of March 31, 2022)
integrity of the financial statements, (ii) compliance Chairman Dr. David T. Go 5/5 100%
with legal and regulatory requirements, and (iii) Members Mr. Atsushi Murakami* 4/4 100%
qualification, independence, and performance of Mr. Rommel J. Ocampo** 1/1 100%
the external and internal audit functions. Mr. Masayoshi Hori 5/5 100%
Mr. Francisco H. Suarez, Jr. 5/5 100%
Composition: (As of March 31, 2022) Mr. Atsushi Hayashi 5/5 100%
Chairman Mr. Kenneth Gabriel T. Chua* 2/2 100% *Until 31 December 2021
**Effective 1 January 2022
Mr. Omar T. Cruz** 2/2 100%
Members Atty. Ma. Zenaida O. Acorda* 2/2 100%
Atty. Odel S. Janda*** 2/2 100% E. MANAGEMENT COMMITTEE
Mr. Carmelo Maria L. Bautista 4/4 100%
Mr. Rolando A. Rodriguez 4/4 100% The Management Committee is composed of
*Until 6 July 2021
members coming from the Senior Management of
**Effective 6 July 2021 TFSPH appointed by the BOD. The President is the
***Effective 8 October 2021
Chairman of the Committee. Regular meetings are
held every month, within the second week after the
C. RISK OVERSIGHT COMMITTEE end of the month or as determined by the
Chairman. The Committee oversees the
The Risk Oversight Committee is comprised of four management of the day-to-day activities of the
(4) Directors, which include three (3) Independent TFSPH. It has to ensure that Management has in
Directors. It is chaired by an Independent Director, place policies, processes and procedures and
with regular meetings held every quarter. It is assess the significant risks to which TFSPH is exposed,
responsible for the development and oversight of including compliance with applicable laws and
the company’s risk management structure which regulations.
includes policies and procedures in managing
credit, market, operational and certain other risks, Composition: (As of March 31, 2022)
as well as those relating to capital, liquidity, Chairman Mr. Atsushi Murakami*
financing, merger, acquisition and divestiture Mr. Rommel J. Ocampo**
activities. The Committee also reports to the BOD Members Dr. David T. Go
regarding company’s risk profile, risk management Mr. Atsushi Hayashi
framework, and the overall adequacy of Mr. Marlon M. Pernez
company’s Risk Management function. Mr. Bernard M. Carague*
*Until 31 December 2021
Composition: (As of March 31, 2022) **Effective 1 January 2022
Chairman Mr. Rolando A. Rodriguez 4/4 100%
Members Atty. Ma. Zenaida O. Acorda* 2/2 100% F. CREDIT COMMITTEE
Mr. Kenneth Gabriel T. Chua* 2/2 100%
Mr. Omar T. Cruz** 2/2 100% The Credit Committee is composed of members
Mr. Carmelo Maria L. Bautista 4/4 100% coming from Senior Management appointed by the
Atty. Odel S. Janda*** 2/2 100% BOD, with the President as Chairman. Regular
meetings are held at least every month. It reviews
*Until 6 July 2021
**Effective 6 July 2021 and approves loan applications within the threshold
***Effective 8 October 2021
set by the BOD. It evaluates and recommends to
BOD accounts for write-off. It implements other
D. EXECUTIVE COMMITTEE directives of the BOD.

The Executive Committee is comprised of five (5) Composition: (As of March 31, 2022)
members, with at least three (3) members of Chairman Mr. Atsushi Murakami*
the BOD. Regular meetings are held at least once Mr. Rommel J. Ocampo**
every quarter. The members of the Committee Members Dr. David T. Go
are appointed by the BOD to provide oversight, Mr. Atsushi Hayashi
direction and counsel to the President on all Mr. Marlon M. Pernez
policy matters; assist and guide the President in Mr. Bernard M. Carague*
the resolution and implementation of major
*Until 31 December 2021
management decisions; involve in matters effective **Effective 1 January 2022
to the strategic direction of the Company; and
monitor the financial performance of TFSPH and the
adequacy of its capital.
12 Toyota Financial Services Philippines Corporation • 2022 Annual Report

G. ASSET LIABILITY COMMITTEE On the Performance Assessment of Senior

Management, the President is covered in the
The Asset Liability Committee (ALCO) is composed performance assessment for the Board, Board
of members coming from Senior Management Committees and Senior Management. The senior
appointed by the BOD, with the President as officers are subject to the regular process on
Chairman. The ALCO meets on a weekly basis. performance evaluation for employees. For the
Additional meetings may be scheduled as business performance of Chief Risk Officer, Chief Audit
needs require. Executive and Chief Compliance Officer, the
relevant Board level committee provides its
Composition: (As of March 31, 2022)
evaluation.
Chairman Mr. Atsushi Murakami*
Mr. Rommel J. Ocampo**
Vice Chairman Dr. David T. Go SELF-ASSESSMENT FUNCTIONS
Members Atsushi Hayashi
Mr. Bernard M. Carague* A. COMPLIANCE FUNCTION
Mr. Marlon M. Pernez
Mr. Jorge E. Dioneda The compliance function is an essential part of
governance in consonance with the internal
*Until 31 December 2021
**Effective 1 January 2022 control. The very essence of compliance function
involves the identification, evaluation and proper
H. ANTI-MONEY LAUNDERING COMMITTEE handling of legal and reputational risks.

The Chairperson of the Committee is headed by the
Chief Compliance Officer. It meets every 2 months
or on a more frequent basis depending on the
need. It is responsible for dispositions of issues and
concerns regarding overall AML compliance
strategy and program of TFSPH.
Composition: (As of March 31, 2022)
Chairperson Atty. Maribel M. Dimayuga
Members Mr. Atsushi Murakami*
Mr. Rommel J. Ocampo**
Mr. Atsushi Hayashi
Ms. Maria Cecilia E. Baltazar
Mr. Jorge E. Dioneda
Atty. Teodoro D. Villapeña
Mr. Bernard M. Carague*
*Until 31 December 2021
**Effective 1 January 2022
MONITORING AND ASSESSMENT
One of the Monitoring and Assessment mechanism
embodied in the TFSPH Corporate Governance
Manual is the Performance Assessment for the
Board and Individual Directors. On an annual basis,
performance assessment is conducted and it is
facilitated by the Compliance Department. It
covers an assessment of the performance of the
BOD, the Chairman, the President, and board-level
committees. The activity is facilitated by the
Corporate Governance Committee. Results of the
self-assessment are discussed in the Corporate
Governance Committee and noted by the BOD.
For the FY2022 Performance Evaluation, the general
assessment is very satisfactory. There is no doubt
that the Board is properly positioned to take TFSPH in
the right direction.
Taking into account the evolving regulatory
landscape, TFSPH has been consistent in instilling a
culture of proactive compliance. The compliance
function emphasizes high standards of ethical
behavior across the organization.
TFSPH adheres to regulations based on culture of
accountability and transparency as defined in its
Code of Conduct. It is the thrust of TFSPH to continue
the implementation of appropriate processes to
ensure a common understanding of and
compliance with laws, rules and regulations,
through continuing training and education
programs, and enhanced monitoring and
enforcement. The very objective is anchored on the
company’s guiding principle of Toyota Way, which
rests on two (2) pillars: “Continuous Improvement”
and “Respect for People”. TFSPH always seeks to
improve its business by building on best ideas and
putting forth its best effort to win customers for life.
The success of the business is created through the
strong combination of individual effort and
effective teamwork.
The BOD is ultimately accountable to the
stakeholders of TFSPH for overseeing its compliance
risk management. It is responsible for encouraging
and giving appropriate directions to the senior
management in establishing and implementing
compliance framework at TFSPH that ensures TFSPH
Code of Conduct and applicable laws and
regulations are complied with. The Corporate
Governance Committee of the BOD is responsible
for the continuous implementation of the
compliance framework of TFSPH that ensures TFSPH
compliance with applicable laws and regulation.

A compliance risk management system has been
established to identify and mitigate risks. The Chief
Compliance Officer (CCO) oversees its effective
implementation and takes the lead in administering
the compliance program and interacting with
regulatory agencies. The CCO functionally reports
to the Corporate Governance Committee and
administratively to the President. The compliance
function and system are subject to review by the
Internal Audit Department. The Compliance
Department has been consistent in its discharge
of the compliance function and the same is
manifested through the result of the audit review.
Compliance risk management is the responsibility
of all team members of TFSPH. Each team member
is expected to ensure that he/she complies with
all applicable laws, regulatory requirements and
TFSPH policies, procedures and manuals at all times.
The Compliance Department ensures that its
Compliance Program is updated and properly
disseminated to all team members. All
improvements related to the regular compliance
testing of various business units, as well as, revisions
to the Corporate Governance Manual and
Corporate Governance Committee Charter are
presented for approval of the Board and released
for information of all members of TFSPH. Moreover,
all relevant regulatory issuances are disseminated
on a regular basis.
B. INTERNAL AUDIT FUNCTION
The Internal Audit Department (IAD) of TFSPH is
aligned with the overall definition of internal
auditing of the International Standards for the
Professional Practice of Internal Auditing (ISPPIA),
that is, to provide an independent, objective
assurance and consulting services designed to add
value and improve the TFSPH operations. It helps the
organization accomplish its objectives by bringing a
systematic, disciplined approach to evaluate and
improve the effectiveness of risk management,
control and governance processes.
The Mission of IAD echoes the prescribed mission by
the Institute of Internal Auditors (IIA) to wit: To
enhance and protect organizational value by
providing risk-based and objective assurance,
advice and insight. In the said Mission, IAD also
observes the following core principles for the
professional practice of internal auditing:
• Demonstrates integrity
• Demonstrates competence and due
professional care
• Is objective and free from undue influence
(independent)
• Aligns with the strategies, objectives, and risks
of the organization
Leading the Way Towards a New Road Ahead 13
• Is appropriately positioned and adequately
resourced
• Demonstrates quality and continuous
improvement
• Communicates effectively
• Provides risk-based assurance
• Is insightful, proactive, and future-focused
• Promotes organizational improvement
The BOD approved the Internal Audit Charter, which
sets out IAD’s mission, purpose, authority, scope,
responsibility, and independence, supports the
function of IAD, and is aligned with regulations,
standards and best practices.
IAD is appropriately positioned and its
independence and stature are fortified through its
direct reporting relationship to the BOD through the
AC. IAD is granted with full authority from the AC to
act in a manner consistent with its mission and
purpose. Internal auditors have full and free access
to any records, information systems, physical
properties, personnel, and to the AC. IAD does not
develop or implement systems or procedures,
prepare records, or engage in activities, which
would normally be subject to internal audit review,
and that could reasonably be construed to
compromise its independence or objectivity. While
internal auditors assisted management or
participated in activities in a consulting or advisory
role, their independence is not adversely affected
by recommending standards, modifications, or
improvements in internal controls when business
management is responsible for the decision to
accept and implement the recommendations.
All processes, systems, units and activities, including
outsourced services, fall within the scope of IAD. An
annual audit plan which sets out IAD’s overall
objectives, strategies and targets is carefully
developed based on robust risk assessment, and
including inputs from the AC, Senior Management,
and other stakeholders. The AC reviews and
approves the audit plan ensuring that the scope
covers the review of the effectiveness of TFSPH
internal controls, including financial, operational
and compliance controls, and risk management
system. Progress of the plan and significant issues,
including Management’s actions and its status,
internal control weaknesses and Kaizen
opportunities resulting from IAD reviews, are
reported to Senior Management and the AC. The
completion of the audit plan enables the Chief
Audit Executive to render an overall assessment on
the adequacy and effectiveness of the company’s
governance, risk management and internal control
processes, and provides value-added contributions,
and process improvements across TFSPH that help
address its risks and exposures.
14 Toyota Financial Services Philippines Corporation • 2022 Annual Report
In FY2024, IAD plans for its second external quality
assessment to comply with the requirements of
ISPPIA and BSP to undergo external quality
assessment every five (5) years. IAD had its first
external assessment of the audit activity in FY2019
conducted by the R.G. Manabat & Co., a member
firm of KPMG. A “generally conforms” evaluation
(top rating) was obtained by IAD in FY2019 signifying
the high level of auditing standards required and
implemented in audit operations. Through the years,
IAD is committed to continuously enhance the
internal audit activity and raise the level of IAD’s
audit operations, ensuring compliance with
professional and ethical standards, and abiding
by the TFSPH internal audit guiding principles and
Toyota Way. IAD remains focused on its ultimate
goal of becoming a “trusted advisor” where IAD
takes pride in providing value-added services
and proactive strategic advice to the business
well beyond the effective and efficient execution
of the assurance engagements. Gradually, IAD
is taking steps transitioning from the traditional
audit function role to being a strategic partner.
REMUNERATION POLICY
As indicated in the Corporate Governance Manual,
the levels of remuneration of the corporation should
be fair, sufficient and competitive to be able to
attract and retain services of qualified and
competent officers. It should ensure that their
compensation is consistent with the corporation’s
culture, strategy and the business environment in
which it operates.
It is provided in the By-Laws that Directors may
receive, in such capacity, compensation as may be
determined by the resolution of the Meeting of the
Stockholders, subject to the Philippine laws. By the
resolution of the BOD, each Director shall receive a
reasonable per diem allowance for his/her
attendance to each Meeting of the BOD. Any
decisions on remuneration, bonuses and
allowances of Directors shall be resolved at the
meeting of the Stockholders with the affirmative
vote of not less than two-thirds of the total
outstanding capital stock of the corporation.
The following are the policies and procedures in the
remuneration of directors as stated in the Corporate
Governance Manual of TFSPH:
1. Remuneration of directors shall be reviewed
annually.
2. Any increase in the per diem, transportation
allowance, bonuses and other remuneration
of directors shall be discussed in the
Corporate Governance Committee for
endorsement to the BOD for approval.
3. After approval of the BOD, it will be forwarded
to the Stockholders during the annual or
special stockholders meeting for final
approval.
For FY2022, the total amount of per diem and
allowances given to directors for attendance and
participation at Board and Committee meetings is
PESOS: FOUR MILLION SIX HUNDRED THIRTY FIVE
THOUSAND (₱4,635,000.00). Directors who are
Japanese nationals and nominees of Toyota
Financial Services Corporation do not receive per
diem.
For the management, TFSPH adopts a
compensation policy that corresponds to
qualification, experience, and responsibility of the
individual. The compensation policy aims to attract
high caliber candidates, promote good
performance, and motivate best persons and retain
them. Regular review as well as benchmarking with
similar industry is being conducted. Salary
restructuring is made, if necessary, to ensure that the
team members’ compensation is reasonable to
what the business is offering. In addition, the
company provides annual salary increase based on
performance to help inspire performers to do
better.
For FY2022, TFSPH paid a total of ₱22,844,266.31
inclusive of salary, bonuses and other
compensation, to its five most senior executives*.
DIVIDEND POLICY
For FY2022, no dividend was declared by TFSPH.
As stated in the TFSPH By-Laws, the distribution of
dividends shall be declared on the basis of
outstanding capital stock held by the stockholders.
The net amount available for dividends shall be the
amount of unrestricted or free retained earnings
and undivided profits reported in the BSP prudential
reports as of the calendar/ fiscal year-end
immediately preceding the date of dividend
declaration. The derivation of the amount of
dividends from the unrestricted/free retained
earnings shall be based on a sound accounting
system and loss provisioning processes under
existing regulations which takes into account
relevant capital adjustments including losses, bad
debts and unearned profits or income. At the time
of the declaration of dividend, TFSPH shall have
complied with the requirements of the BSP.
To the extent permitted by the Revised Corporation
Code, dividends shall be declared by a resolution of
the Board of Directors, and as the case may be,
approved and confirmed by majority of the
stockholders, and shall be paid to all of the

stockholders whose names appear on the stock
and Transfer Book on the closing date of the fiscal
year concerned, except as otherwise provided for
by the BOD.
Interim dividends may be declared at the discretion
of the BOD under the condition that sufficient profits
are available for such interim dividends. Interim
dividends shall be paid to all of the Stockholders
whose names appear on the Stock and Transfer
Book, on such date as the BOD shall separately
determine.
RETIREMENT AND SUCCESSION POLICY
As stated in the By-Laws, each of the Directors shall
hold his /her office until his/her successor shall have
been elected and qualified at the Annual Meeting
of the Stockholders held next after his/her election,
until his/her election, until his/her death or until
he/she resigned or has been removed in the
manner as provided for hereunder.
Any Director may resign at any time by giving
written notice thereof to each of the Chairman, the
President and the Secretary. The resignation of any
Director shall take effect at the time specified
therein. The acceptance of such resignation shall
not be necessary to make it effective.
Any vacancy in the BOD caused by death,
resignation, disqualification or any causes other
than removal, increase in the number of the
Directors, or expiration of a term, may be filled within
sixty (60) calendar days after its occurrence by a
majority vote of the remaining Directors then in
office constituting a quorum, and each Director so
elected to fill a vacancy shall be elected only for
the unexpired term of his/her predecessor.
Any directorship to be filled by reason of an
increase in the number of Directors shall be filled
only by an election at a Regular or at a Special
Meeting of Stockholders duly called for the purpose,
or in the same Meeting authorizing the increase of
Directors if so stated in the notice of the Meeting.
The vacancy resulting from the removal of a
Director by the Stockholders in the manner provided
by the Philippine laws may be filled by election at
the same meeting of the Stockholders without
further notice, or at any Regular or at any Special
Meeting of Stockholders called for the purpose after
giving notice as prescribed in these By-Laws.
As a general rule, no Director may stand for reelection
following the fiscal year in which that Director turns 75
years of age. However, upon recommendation of the
Corporate Governance Committee, the Board may
decide to waive the requirement as to any Director if
such waiver is for the best interest of TFSPH.
Leading the Way Towards a New Road Ahead 15
In terms of succession in the management level, key
positions requiring available and qualified
successors are identified. The key positions refer to
Department Head level and specific positions such
as the Internal Auditor, Chief Compliance Officer
and Chief Risk Officer. The identified successors shall
undergo development programs to ensure
availability and preparedness, hence minimizing the
risks that may arise from operational disruptions.
The normal retirement age as stated in the TFSPH
Employees Retirement Plan is fifty five (55) years old.
It covers all employees and officers, excluding the
position of the President.
RELATED PARTY TRANSACTIONS
An internal guidelines has been established to
ensure that all transactions with related parties are
fully disclosed, reviewed to assess risks, ensure that
such are conducted at arm’s-length terms and that
corporate or business resources of the company are
not misappropriated or misapplied and the highest
ethical standards consistent with the principles for
enhancing corporate risk governance are
observed.
All Related Party Transactions have to be coursed
through the Corporate Governance Committee
which also acts as the Related Party Transaction
Committee for review and presentation to the BOD
for approval. A record of all Related Party
Transactions approved by the BOD shall be
maintained for monitoring and for any disclosure or
reporting requirements.
ORIENTATION AND EDUCATION PROGRAM FOR
DIRECTORS AND MANAGEMENT
TFSPH was able to provide the Annual Corporate
Governance training for the Directors and Senior
Management on November 22, 2021.
As part of the continuing education program, the
Compliance Department provides training for all
members of the BOD and Senior Management.
Electronic training covering relevant rules and
regulations are provided on a regular basis. For the
Annual Training on Corporate Governance, an
external facilitator is engaged to conduct the
same. For first time directors, training is conducted
by an external training provider and a Certificate of
Completion is submitted to the BSP.
The Annual Training on Corporate Governance
should be for a minimum of 4 hours.
As regards the training for officers and team
members, it is very important that team members
have a good understanding of the business
methods, values and culture, and regulatory
16 Toyota Financial Services Philippines Corporation • 2022 Annual Report
environment. To ensure that every team member
contributes effectively, the Company establishes an
annual training program for continuous
development of every team member. The
education program helps prevent the risk that may
occur in every process and everyone is compelled
to manage their own risk-taking. Moreover, to have
a high standard and a guiding motivation for the
people, the Company organizes training based on
the global principle of Toyota that defines how the
people perform and behave in order to deliver the
global standard values and allows every team
member to share best ideas that may improve the
respective business process.
FINANCIAL CONSUMER PROTECTION
Toyota Financial Services Philippines Corporation
(TFSPH) adheres to the principle that consumer is the
driver of business; no business can survive without
the patronage of consumers. Thus, TFSPH establishes
an enabling environment that protects the interest
of financial consumers and adheres to the highest
service standards and embrace a culture of fair and
responsible dealings in the conduct of the business
through the adoption of a Financial Consumer
Protection Framework.
A. BOARD OF DIRECTORS
1. The BOD is responsible for overseeing
compliance with the BSP-prescribed
Consumer Protection Framework and TFSPH
Consumer Protection Framework.
2. It is primarily responsible for approving and
overseeing the implementation of the TFSPH
consumer protection policies as well as the
mechanism to ensure compliance with said
policies.
3. It is responsible for monitoring and overseeing
the performance of Senior Management in
managing the day to day consumer
protection activities of TFSPH.
4. It is responsible for developing and
maintaining a sound Consumer Protection Risk
Management System (CPRMS) that is
integrated into the overall framework for the
entire products and service life-cycle.
5. The Board and Senior Management ensure
that sufficient resources have been devoted
to the program.
6. The Board periodically reviews the
effectiveness of the CPRMS.
B. SENIOR MANAGEMENT
1. It is responsible for the implementation of the
consumer protection policies approved by
the Board.
2. It periodically reviews the effectiveness of the
CPRMS, including how findings are reported
and whether the audit mechanisms in place
enable oversight.
3. It must make certain that CPRMS weaknesses
are addressed and corrective actions are
taken in a timely manner.
4. The Customer Service Unit presents regular
reports on customer complaints and
concerns to the Management Committee,
Risk Oversight Committee, Corporate
Governance Committee and BOD.
C. CONSUMER PROTECTION POLICIES
1. It is the responsibility of all TFSPH personnel to
respond to customer complaints quickly,
effectively and in a courteous manner. All
complaints must be reported to the Customer
Service for recording and monitoring.
2. The Customer Service Unit is in charge and
responsible for collating complaint data,
processing and filing of customer complaints,
and communicating to top management,
complaints received to give awareness on
service improvement. It is also the
responsibility of the Customer Service Unit to
monitor the progress of the response to the
complaint, handle follow-ups with concerned
units and ensure that the response standards
are met.
3. Response Standards. Standards for response
to a customer complaint shall be based on
the following types of complaint: Simple and
Complex. Complaints shall be responded
within the set resolution turn-around time, or at
a minimum within two (2) working days to let
the customer be informed of the progress. All
complaints received from BSP, DTI or
government agencies must be immediately
referred to the Compliance Department for
proper handling and reply.
4. Risk Assessment Strategies. Risk Management
Department (RMD) is in charge and
responsible for the analysis, nature and trend
of complaints, monitoring of complaint
handling process and investigation. It is also
the responsibility of the RMD to ensure that
solutions and recommendations for
improvement are done to avoid recurrence.
5. Internal Reporting. All complaints received
are discussed in the monthly Management
Committee meeting. Quarterly reports are
presented to Risk Oversight Committee and
Corporate Governance Committee for
complaints coursed through the Bangko
Sentral ng Pilipinas. Monthly report is also
submitted to the BOD.

Risk Management
TFSPH operates an Enterprise Risk Management
(ERM) system which enables the company to
achieve corporate objectives while addressing and
monitoring the risks it faces in its financing activities.
The objectives of the TFSPH ERM include: (1) turning
risks into opportunities, (2) managing risks at an
enterprise-level, (3) reducing negative impact of risk
incidents, and (4) enhancing company resilience.
The BOD oversees the overall risk management
strategy as follows:
• The Risk Oversight Committee provides
independent views from the business units and
ensures effective implementation of the risk
management framework through regular
reviews of the company’s performance against
approved tolerance for each risk indicator. The
Committee also monitors key and emerging risks
as well as reviews and assesses the impact of
business strategies, opportunities and initiatives
on overall risk position.
• The AC through its IAD provides independent
assurance of robustness of processes and
methodologies against practice.
• TFSPH's organizational structure includes the
RMD, responsible for developing, recommending
and implementing policies and strategies of
ERM. It is also in charge of periodically monitoring
and reporting to management, regional Risk
Management Group and the BOD through Risk
Oversight Committee the state of the company.
• The Executive Committee establishes and
oversees execution of business strategies and
has the accountability to identify and manage
the embedded risks. Business strategies and
business plans are thus aligned with the risk
appetite of the Risk Oversight Committee and
BOD, defined in the form of risk tolerances for a
set of selected key risk indicators. These plans are
executed by management and are reviewed by
the President. Quarterly performances and risks
are reviewed together with the appropriate
Board Committees.
Leading the Way Towards a New Road Ahead 17
• All materials events that may negatively impact
the company's earnings, corporate value and
reputation are identified and assessed for
frequency, severity and causation. Both top
down and bottom up risk assessment
methodologies are done through the deployed
processes and practical standards.
• RMD oversees a formal process to monitor and
report enterprise-wide risk exposures. These are
discussed with business units and management.
On a quarterly basis, RMD and BOD Risk
Oversight Committee review risk reports for
significant trends.
THE TFSPH’S RISK APPETITE, THRESHOLD & TOLERANCE
Risk Appetite is defined as:
“The degree of risk that TFSPH is prepared to accept
in pursuit of its strategic objectives and business
plan.”
Risk Tolerance is defined as:
“The maximum level of risk TFSPH is willing to operate
within, expressed as a risk limit based on its risk
appetite, risk profile and capital strength.”
TFSPH’s approach to setting risk appetite and
tolerance is to use quantitative and qualitative
measures. This allows the risk appetite and tolerance
to reference directly into policy for each risk type
and allows each risk to be measured, evaluated
and reported against the appetite or tolerance, as
appropriate.
TFSPH takes appropriate amount of risk to support
Toyota sales and value chain and to create new
business frontiers with Toyota, provided that:
• The nature of risks fit the company’s business
model and strategies
• TFSPH understands the risks and appropriate
controls are in place to manage them
• TFSPH expects appropriate economic benefits
to itself and/or Toyota from taking the risks
18 Toyota Financial Services Philippines Corporation • 2022 Annual Report

TFSPH will not be exposed to excessive financial general credit worthiness and changes in credit
difficulties in terms of profitability and/or liquidity quality of the prospective and existing borrowers,
as a result of such risk taking respectively.

The Management of TFSPH has determined that the LIQUIDITY RISK

overall level of risk appetite is LOW. It is the risk that TFSPH will incur unexpected costs or
losses in meeting its financial obligations when due.
The following table shows the risk appetite on
various key risk areas: The ALCO oversees the management of liquidity
risks and ensures that funds are properly allocated
Risk Appetite Definition Risk Categories
to the right product at the right price to ensure
Low Not willing to accept Credit
healthy net interest and operating margins. Loan
risks in most Governance and pricing is set by the ALCO on a quarterly basis and is
circumstances Strategic
driven by market factors, the TFSPH’s position and
No material breaches IT and Information the operating risks as well as credit risk scores of
of regulatory Security
various borrowers. ALCO also monitors available
compliance Legal and Regulatory
sources of funds under disrupted market conditions.
Medium Willing to accept, in Market
certain circumstances,
risks that may result Liquidity The liquidity of the operations are managed and
in some impact mainly supported by locally available, committed
Operational and uncommitted, sources of funds for shorter
No material breaches
periods and a sound and conservative funding plan
of regulatory People and Talent
compliance with an appropriate internal authorization for longer
periods. The funding structure is diversified as to
financial instruments adopted, geographical
TFSPH business is built on Toyota’s strong brand
markets approached and funding maturities in
value. TFSPH actively ensures that key risk areas are
order to maintain stable access to low cost funds.
regularly reviewed and its potential vulnerabilities
TFSPH also manages liquidity by managing the
are addressed to its management’s satisfaction.
maturity profile of its outstanding loans while
maintaining sufficient cash level.
CREDIT RISK
MARKET RISK
It is the risk that TFSPH suffers losses when a
counterparty fails to meet its financial obligation. As It is the risk that exposure to changes in market rates
credit risk constitutes one of the principal risk may negatively affect TFSPH’s value and ability to
categories that TFSPH faces, it requires dedicated meet obligations as they mature. TFSPH faces
focus and appropriate risk management market risks in the form of interest rate risk in its
framework. accrual positions because it does not have a
trading portfolio.
The TFSPH’s Credit Committee manages the credit
risk associated with counterparty borrowers and sets The ALCO establishes and oversees the interest rate
out objectives related to overall quality and risk as part of the market risk management program
diversification of the company’s portfolio. of TFSPH. In considering interest rate exposures, risk
profile is measured in terms of asset and
The Credit Risk Review Unit under the RMD provides debt/derivative notional size, asset yields and
an objective appraisal of the credit approved loans market rates, maturity profile, prepayment and
and applications for potential or identified loan re-pricing characteristics as applicable. Interest rate
problems. It also ensures that the credit policies risk exposures are also reported via portfolio hedge
and procedures are adequate to meet the ratio. A critical element of the interest rate risk
demands of the business. Its function also involves management system consists of measuring the risks
the review of the TFSPH’s loan portfolio, including associated with fluctuations in market interest rates
the development of a strategy to achieve its on TFSPH’s net interest income.
desired portfolio mix and risk profile based on a
risk-adjusted return on capital. It also reviews and OPERATIONAL RISK
controls identified concentration of credit risks in
Operational risk is the risk of loss resulting from
order to manage the TFSPH’s sensitivity to
inadequate or failed internal processes, people
developments affecting a particular industry or
and systems from external events. The RMD seeks
geographic location. It also manages the TFSPH’s
to manage operational risk by providing all business
credit risk rating systems which use a combination of
units with appropriate tools to identify, assess,
quantitative and qualitative factors to assess the
measure, control, and monitor their operational

risks. These tools include the Risk Control
Self-Assessment, Business Impact Analysis,
Operational Key Risk Indicators and tolerances, and
Operational Risk Event Reporting.
TFSPH adopts a comprehensive Crisis Management
Framework that helps define the crisis management
governance, self-assessment and strategy, program
development, and implementation and review.
Components of this framework include the Business
Continuity, Emergency Response, and Crisis
Management Programs. These programs are
reviewed and tested annually to ensure
functionality during business disruptions and
disasters; additional crisis scenarios and operational
risk items are also identified and assessed for their
frequency, severity and causation, and are
managed appropriately.
The Operational Risk Management framework
traces its foundations to Toyota’s philosophy of
Kaizen or “continuous improvement”. The principles
of Kaizen guide in reducing process errors and
eliminating manual processes while, at the same
time, helps to deliver quality products and services
to customers, avoid redundancies, lower operating
costs and increase organizational learning.
IT RISK
It is the risk of any potential adverse outcome,
damage, loss, violation, failure or disruption
associated with the use or reliance on computer
hardware, software, devices, systems, applications,
and networks.
TFSPH adopts an IT Risk Management Framework
that address risks associated with emerging trends in
technology and growing concerns on cyber
security. IT Steering Committee oversees IT
performance and execution of IT risk controls in
network and computer hardware, software, and
supporting documentations. With IT risk and
Information, security risk, the tools further include
vulnerability management scans, information
security risk awareness campaign and trainings,
security incident response team and global
end-point security protection mechanisms.
ANTI-MONEY LAUNDERING
TFSPH is committed to comply with laws, rules and
regulations on Anti-Money Laundering (AML). The
commitment and leadership of the Board of
Directors and Senior Management are vital in the
whole spectrum of TFSPH’s Money Laundering and
Terrorist Financing Prevention Program (MTPP).
TFSPH has been consistent in extending cooperation
with the regulators with utmost regard to the rules on
confidentiality and privacy.
Leading the Way Towards a New Road Ahead 19
The MTPP is designed in accordance with the
structure and risk profile of TFSPH. The following are
the guiding principles:
1. Conduct business in conformity with high ethical
standards in order to protect its safety and
soundness as well as the integrity of the national
banking and financial system.
2. Know sufficiently your customer at all times and
ensure that the financially or socially
disadvantaged are not denied access to
financial services while at the same time
prevent suspicious individuals or entities from
opening or maintaining an account or
transacting business with TFSPH.
3. Adopt and effectively implement a sound AML
and terrorist financing risk management system
that identifies, assesses, monitors and controls
risk associated with money laundering and
terrorist financing, arising from customers,
geographic areas of operations and
customers, products, services, transactions or
delivery channels. The risk assessment shall (a)
consider all relevant risk factors; (b) adequately
documented results and findings; and (c) be
updated periodically or as necessary.
4. Comply fully with the Updated Anti-Money
Laundering Rules and Regulations and existing
laws aimed at combating money laundering
and terrorist financing by making sure that
officers and employees are aware of their
respective responsibilities and carry them out in
accordance with superior and principled
culture of compliance.
5. Fully cooperate with the Anti-Money Laundering
Council (AMLC) for the effective
implementation and enforcement of the
AMLA, as amended, and its RIRR.
The Compliance Department ensures the effective
implementation of the MTPP. Review and updating of
the MTPP is done on an annual basis. Reports on AML
compliance and matters relevant to AML compliance
are discussed during Anti-Money Laundering (AML)
Committee meetings. The AML Committee, a
management level committee, is established to
ensure compliance with AML laws, rules and
regulations. Reports are submitted to the Board of
Directors through the Corporate Governance
Committee. Regular trainings are provided to all team
members as well as members of the Board of Directors.
For FY2022, AML E-training was facilitated and
completed by a total of 376 employees. Moreover, 38
employees completed the basic training and 47
undergone new employee orientation training (NEO).
The AML Compliance has been a constant topic in
New Employees Orientation. The Compliance
Department has been consistently providing basic
information on AML. Regular AML Tidbits are
disseminated to all team members.
20 Toyota Financial Services Philippines Corporation • 2022 Annual Report

Corporate Social Responsibility

Aside from its consistent delivery of innovative
financial products and services, TFSPH also leads in
moving people towards a better life through the
following corporate social responsibility (CSR)
programs and activities:
COVID-19 Response
• Prayer for the Teachers and Offering of Gratitude
Since March 2020, TFSPH has been collaborating with
GT Capital, Manila Doctors Hospital, and the
National Government to prevent the spread of the
COVID-19 virus. TFSPH conducts quarterly COVID-19
testing of TFSPH frontliners and free COVID-19
vaccinations while considering the health and safety
of its employees and beneficiaries.
Scholarship Program
Despite the challenges of education in the new
normal, TFSPH honors its commitment to valuing
education by supporting and motivating its scholars.
project were teachers and students from three
(3) chosen priority schools, namely, Balakilong
Elementary School in Laurel, Batangas,
Nacurohan Elementary School, Moises Padilla
in Negros Occidental, and San Antonio
Elementary School in Ozamiz City.
Message
On October 4 to 5, 2021, TFSPH employees
commemorated the end of 2021 National
Teacher’s Month (NTM) with the theme of
Frontline Teachers: Leading, Teaching, and
Coaching in Times of Crisis. TFSPH employees
came together virtually for activities to thank
all educators. A prayer for teachers and
sharing of team members' Gratitude Notes for
their mentors and coaches were among the
activities held.

Amidst the current crisis and changes in the

education system caused by the pandemic, TFSPH
remains immensely proud of its Business
Administration scholar student from Manila Tytana
Colleges. She completed her course in May 2021 and
received her diploma in June 2021. TFSPH currently
has another scholar enrolled in BS Accountancy,
who is expected to graduate in May 2023. • Support for cancer patients through the
LoveHopeFaith Group
As part of the company’s commitment to promoting As part of TFSPH’s 19th Anniversary
education, TFSPH will continue to partner with Manila celebrations, 5 and
Tytana Colleges in providing quality education for 10-year Loyalty
deserving students. Awardees were
given Live Saver
National Teacher’s Month Activities Watches in
partnership with the
• Donation for “Brigada Pagbasa” project LoveHopeFaith
In partnership with the Metrobank Foundation, Group. 50% of
World Vision, and the Department of proceeds from these
Education, TFSPH has provided financial aid of watches support
P200,000 to purchase Teacher’s and Learner’s cancer patients and
Kits. These include big books for storytelling, help them in their
writing supplies, and hygiene kits for use by fight against the
teachers and students. Seminars and training disease.
are also part of the Teacher’s Kit, in order to
prepare the teachers for the “Brigada
Pagbasa” roll-out. The beneficiaries of this
 Leading the Way Towards a New Road Ahead 21

Organizational Structure
Board of Treasurer
Directors Dr. David Go
Corporate Risk Audit
Governance Oversight Committee
President Committee Committee
Rommel
Ocampo

Compliance Risk Internal Audit

Management
Maribel Dimayuga Jorge Dioneda Marily Cabuco
FVP VP VP

Executive Comptrollership
Vice President Group
Marlon Pernez
Atsushi Hayashi FVP
Marketing
Operations
Kathleen Amores
FVP Business Group Asset Management Legal Collection & Information
Services & Disposal Asset Recovery Technology
Teodoro
Hazel Lopez Maria Cecilia Baltazar Villapeña Maureen Espinas Jamar Dalisay
VP VP VP VP VP

Sales Head
Franco Lim
AVP

Human Toyota Wallet Treasury Credit Loan Administration Loan Operations

Resources Operations Shirley De Vera Neneth Romero Marie Dionisio Nedylane Camit
Josephine Ang Herufelbel Cuba AVP AVP SM SM
AVP SM

Metro Manila Sales Provincial Sales Corporate Sales

Management General Services Procurement Finance & General Budget & MIS
Accounting Maria Lourdes
Dominador Montinola Jaime dela Cruz, Jr. Franco Lim Bernadette Bartolazo Kae Ann Ancheta Angelina Lagman Aguinaldo
III Manager AVP (Concurrent) AVP JAM AVP AVP

International Organizational Structure

Toyota Motor Corporation (TMC)

TMC Sales Finance Business Group

Toyota Financial Services Corporation (TFSC)

Board of Directors
Toyota Financial
Services (TFS)
TFS Group Top Management
Internal/External Audit

TMFNL
Region

Japan Americas • Oceania Europe • Africa Asia Pacific China

Corporate • Risk Management • KINTO Planning • Innovation • Financial Value Chain Business
22 Toyota Financial Services Philippines Corporation • 2022 Annual Report

Board of Directors
CARMELO MARIA L. BAUTISTA
Chairman Current Positions and Affiliations in Other Companies/
Elected on May 31, 2017 Institutions
Elected as Chairman on July 31, 2017 • President/ Director – GT Capital Holdings, Inc.
Nominee of GT Capital Holdings, Inc. • Director – GT Capital Auto and Mobility Holdings, Inc.
64 years old • Director – GT Mobility Ventures, Inc.
Filipino • Director – Toyota Motor Philippines Corporation
• Director – Toyota Manila Bay Corporation
Educational Background: • Director – Toyota Subic, Inc.
• Bachelor of Arts Major in Economics – Ateneo De • Director – AXA Philippines
Manila University • Director – Federal Land, Inc.
• Master in Business Management, Dean’s Citation List – • Independent Director- Vivant Corporation
Asian Institute of Management • Adviser/Trustee – GT Foundation, Inc.

ROMMEL J. OCAMPO
Director/President Current Positions and Affiliations in Other Companies/
Elected on January 1, 2022 Institutions
Nominee of Toyota Financial Services Corporation (TFSC) • Director – Consolidated Tours and Travel, Inc.
53 years old
Filipino

Educational Background:
• Bachelor of Arts in Political Science – University of the
Philippines (Diliman)

DR. DAVID T. GO
Director and Treasurer • President – Toyota Motors Philippines Foundation
Elected on July 31, 2017 Corporation
Treasurer since September 2002 • Chairman – Toyota San Fernando, Inc.
68 years old • Chairman – Toyota Manila Bay Corporation
Filipino • President – Toyota Motor Philippines School of
Technology, Inc.
Educational Background: • Director – GT Capital Holdings, Inc.
• Bachelor of Arts – New York University (Magna Cum • Chairman – Toyota Motor Philippines Logistics, Inc.
Laude) • Adviser to the Board/Treasurer – Lexus Manila, Inc.
• Doctor of Philosophy – New York University • Comptroller – LMI Insurance Agency, Inc.
• Chairman/President – TMBC Insurance Agency
Current Positions and Affiliations in Other Companies/ Corporation
Institutions: • Vice Chairman – Toyota Aisin Philippines, Inc.
• Vice Chairman/Treasurer – Toyota Motor Philippines
Corporation

MASAYOSHI HORI
Director • Director – Toyota Leasing Thailand Co., Ltd
Elected on January 30, 2019 • Deputy Chief Executive Officer – Toyota Motor Asia
Nominee of Toyota Financial Services Corporation (TFSC) Pacific PTE Ltd.
61 years old • Director – Toyota Financial Services Korea Co., Ltd.
Japanese • Alternative Director – Toyota Capital Malaysia SDN.
Bhd.
Educational Background: • Director – Hotai Finance Corporation
• Bachelor of Business Administration – Kwanseigakuin • Director – Hotai Leasing Corporation
University • Director – Hoyun International Leasing Corporation Ltd.
• Director – Hoing Mobility Service Co., Ltd
Current Positions and Affiliations in Other Companies/
Institutions:
• Deputy Chief Executive Officer – Toyota Financial
Services Corporation
 Leading the Way Towards a New Road Ahead 23

ATSUHIRO OKAMOTO
Director Current Positions and Affiliations in Other Companies/
Elected on January 31, 2020 Institutions:
Nominee of Toyota Financial Services Corporation (TFSC) President – Toyota Motor Philippines Corporation
53 years old • Director – Japanese Chamber of Commerce and
Japanese • Industry of the Philippines, Inc.

Educational Background:
• Bachelor’s Degree in Economics, Keio University,
Japan

ROLANDO A. RODRIGUEZ
Independent Director Current Positions and Affiliations in Other Companies/
Elected on July 9, 2018 Institutions:
70 years old • Director – Amici Food Service Ventures, Inc.
Filipino • Director – Okeelanta, Inc.
• Director – Pasudeco Development Corporation
Educational Background: Trustee – De La Salle Araneta University
• Bachelor of Arts in Economics – De La Salle University • Trustee – La Salle Greenhills
Philippines • Trustee – Domus Pastorum Foundation, Inc.
• Master in Industrial Economics – Center for Research • Trustee – Dualtech Training Center Foundation, Inc.
and Communication • Trustee – Foundation For Lingap Kapampangan
• Independent Director – Bank of Florida

OMAR T. CRUZ
Independent Director Current Positions and Affiliations in Other Companies/
Elected on March 16, 2021 Institutions:
67 years old • Independent Director – RCBC Capital Corporation
Filipino • Lead Independent Director – Ayala Land REIT, Inc.
• Independent Director – Abacore Capital Holdings, Inc.
Educational
• Background: • Trustee – De La Salle Philippines
Bachelor of Industrial Management Engineering • Trustee – La Salle University
minor Mechanical Engineering – De La Salle University • Trustee – University of Asia and the Pacific
• Philippines • Trustee – Center for Research & Communication
Master in Industrial Economics – Center for Research • Foundation, Inc.
and Communication • Trustee – Financial Executives Institute of the Philippines
• Trustee – Philippine National Police Foundation
• Member – Credit Information Bureau, Inc.

ATTY. ODEL S. JANDA

Independent Director Work Experience:
Elected on October 08, 2021 • Former Corporate Secretary, Chinabank Savings, Inc.
64 years old (Planters Development Bank)
Filipino • Former First Vice President & Head of Legal Division,
Chinabank Savings, Inc. (Planters Development Bank)
Educational Background:
• Bachelor of Arts in Political Science – University of the
East Manila
• Bachelor of Laws – University of the East Manila
24 Toyota Financial Services Philippines Corporation • 2022 Annual Report

FRANCISCO H. SUAREZ, JR.

Corporate Secretary Current Positions and Affiliations in Other Companies/
Elected on May 25, 2016 Institutions:
62 years old • Chief Finance Officer – GT Capital Holdings, Inc.
Filipino

Educational Background:
• A.B. Applied Economics – De La Salle University
• MBA Candidate – Ateneo Graduate School
of Business

ATTY. ROY Y. MARTELINO

Assistant Corporate Secretary Current Positions and Affiliations in Other Companies/
Elected in August 2002 Institutions:
77 years old • Corporate Secretary – Orix Metro Leasing and Finance
Filipino Corporation

Educational Background:
• Bachelor of Laws – San Beda College
• Lawyer
 Leading the Way Towards a New Road Ahead 25

Management Team

ROMMEL J. OCAMPO*
President Educational Background
Sales and Marketing Group Head • Completed BA Political Science at University of the
With TFSPH since August 2002 Philippines, Diliman (Cum Laude)
53 years old
Filipino Work Experience
• Director – Consolidated Tours and Travel, Inc.

ATSUSHI HAYASHI*
Executive Vice-President Work Experience
With TFSPH since January 01, 2021 • Former Executive Director (Corporate Directorship),
48 years old Toyota Capital Malaysia Sdn. Bhd.
Japanese • Former Sales Finance Group Manager, Toyota
Financial Services Corporation
Educational Background • Former Director and Executive Coordinator
• Completed Bachelor of Laws at The University of (Corporate Directorship), Toyota Financial Services
Tokyo South Africa

MARLON M. PERNEZ*
First Vice President Accountancy at De La Salle University
Comptroller • Completed Bachelor of Laws, San Beda College of
With TFSPH since March 7, 2011 Law and Arellano Law School
54 years old
Filipino Work Experience
• Former Vice President, Chief Risk and Compliance
Educational Background Officer of Toyota Financial Services Philippines
• Certified Public Accountant Corporation
• Completed Bachelor of Arts Major in Economics and • Former Manager/ Controller, Controlling & Tax
Bachelor of Science in Commerce Major in Division, Lufthansa Technik Philippines

KATHLEEN L. AMORES*
First Vice President Educational Background
Marketing Operations Department • Completed B.S. Psychology, University of Sto. Tomas
With TFSPH since May 16, 2011 (Cum Laude)
43 years old
Filipino Work Experience
• Former Manager, Bank of the Philippine Islands

ATTY. MARIBEL M. DIMAYUGA*

First Vice President Work Experience
Chief Compliance Officer • Former Assistant Vice President/Chief Compliance
With TFSPH since August 8, 2016 Officer, China Bank Savings, Inc. and Planters
47 years old Development Bank
Filipino • Former Contracts Administration Manager, Teletech
Philippines
Educational Background • Former Compliance Officer, Tong Yang Savings
• Lawyer Bank, Inc.
• Completed Bachelor of Arts, Major in Political
Science at De La Salle University
• Bachelor of Laws, San Sebastian College
26 Toyota Financial Services Philippines Corporation • 2022 Annual Report

MARILY M. CABUCO
Vice President • With earned units, Master in Business Administration
Chief Audit Executive at De La Salle University
With TFSPH since June 1, 2015
54 years old Work Experience
Filipino • Former Assistant Vice President and Division/
Department Head, Metropolitan Bank & Trust
Educational Background Company for:
• Certified Public Accountant a. Subsidiaries & Associates Audit Division
• Certified Internal Auditor b. Branch Audit Division
• Certified Financial Services Auditor c. Head Office Audit Department
• Completed Bachelor of Science in Commerce
Major in Accounting at Far Eastern University
(Magna Cum Laude)

JORGE E. DIONEDA
Vice President • Candidate Master in Business Management, Ateneo
Chief Risk Officer Graduate School of Business
With TFSPH since October 1, 2020 • Completed Financial Technologies, Massachusetts
50 years old Institute of Technology
Filipino
Work Experience
Educational Background • Former Head of Financial Risk Management,
• Certified Public Accountant Cargill Phils.
• Completed B.S. Commerce major in Accounting, • Former Chief Risk Officer, BDO Private Bank
University of Sto. Tomas • Former Chief Risk Officer, Bank of Makati
• Former Senior Operational Risk, Standard
Chartered Bank

MARIA CECILIA E. BALTAZAR

Vice President Work Experience
Asset Management and Disposal Department • Handled the following positions at Toyota Financial
With TFSPH since March 17, 2008 Services Philippines Corporation:
46 years old a. Business Services Head, Business Services Group
Filipino b. Credit Administration Head, Credit Administration
Department
Educational Background c. Treasury Administration Head, Treasury
• Completed Bachelor of Science in Nursing,
Centro Escolar University

JAMAR D. DALISAY
Vice President Educational Background
Information Technology Department • Completed B.S. Computer Science, Ateneo de
With TFSPH since July 1, 2006 Manila University
48 years old
Filipino Work Experience
• Has been with TFSPH Information Technology
Department for more than 10 years

MAUREEN ASTER E. ESPINAS

Vice President Work Experience
Collection and Asset Recovery Department • Former Deputy Head, Collections, Maybank Phils., Inc.
With TFSPH since May 1, 2012 • Former Collection Group Head, Asia Trust Bank
47 years old • Former Sr. Credit and Collection Officer,
Filipino ADP Industries Corp.
• Former Revenue Assurance/ Billing Head,
Educational Background Phil. Telegraph & Telephone Corp.
• Completed BS Computer Science, Adamson • Former Team Leader, Collections Department,
University 1995 Solidbank Corporation
 Leading the Way Towards a New Road Ahead 27

HAZEL T. LOPEZ
Vice-President • Completed BA-Political Science at the University
Business Services Head of the Philippines
With TFSPH since January 15, 2020
37 years old Work Experience
Filipino • Financial Advisor at Sun Life of Canada
(Philippines), Inc.
Educational Background • Former Sales Department Head of TFSPH
• Certified Associate Treasury Professional
• Certified Investment Solicitor

ATTY. TEODORO D. VILLAPEÑA, JR.

Vice President • Master in Business Administration (MBA), Jose Rizal
Legal Department University
With TFSPH since June 8, 2015
48 years old Work Experience
Filipino • Former Vice President for Legal, Radio Wealth
Finance Company, Inc.
Educational Background
• Lawyer
• Completed A.B. Political Science and
Bachelor of Laws at San Sebastian College

MARIA LOURDES N. AGUINALDO

Assistant Vice President
Budget and MIS Department Head
With TFSPH since February 2, 2022
51 years old
Filipino
Educational Background
• Certified Public Accountant
• Completed Bachelor of Science in Business
Administration and Accountancy at University
of the Philippines Diliman, Quezon City
• Completed Master of Business Administration at
De La Salle University
Work Experience
• Former Vice CFO at ZTE Philippines, Inc.;
• Former APAC Financial Reporting and Treasury
Manager at Coca Cola Far East Ltd.
• Former Senior Finance Manager at Adidas
Philippines, Inc.
• Former Controller at Boehringer Ingelheim
Philippines, Inc.

JOSEPHINE G. ANG
Assistant Vice President • Diploma in Industrial Relations, University of the
Human Resources Department Philippines (on-going)
With TFSPH since November 2, 2016
48 years old Work Experience
• Former HR Manager at Davies Paints Philippines, Inc.
Educational Background • Former Benefits Head at Philippine Savings Bank
• Completed BS Psychology,Centro Escolar University
• MA Special Education, University of the Philippines
(earned units)

ROSEMARIE B. BALIÑA
Assistant Vice President Work Experience
Credit Administration Unit Head • Handled the following positions at Toyota Financial
With TFSPH since September 16, 2010 Services Philippines Corporation:
51 years old a. Senior Manager, Sales Administration
Filipino Department
b. Senior Manager, Sales Department, Special
Educational Background Project
• Completed BSC, Computer Data Management c. Senior Manager, Credit Department
Processing, Lyceum of the Philippines
28 Toyota Financial Services Philippines Corporation • 2022 Annual Report

BERNADETTE B. BARTOLAZO
Assistant Vice President Educational Background
General Services Department • Completed Tourism, Saint Michael’s College
With TFSPH since July 2, 2009 of Laguna
46 years old
Filipino Work Experience
• Has been with TFSPH General Services for more than
10 years

SHIRLEY L. DE VERA
Assistant Vice President • Completed Bachelor in Information Technology,
Treasury Department Head Polytechnic University of the Philippines
With TFSPH since February 9, 2016
46 years old Work Experience
Filipino • Former Finance and Affiliates Manager, Ajinomoto
Philippines Corporation
Educational Background
• Certified Associate Treasury Professional

JAIME O. DELA CRUZ

Assistant Vice President Work Experience
Provincial Sales Department • Has been with TFSPH Sales Department for more than
41 years old 10 years

Educational Background
• Completed BSBA Management at the
International Academy of Management
and Economics (I.AME), 2000

ANGELINA D. LAGMAN
Assistant Vice President Work Experience
Financial and General Accounting Department • Has been with TFSPH Financial and General
53 years old Accounting Department as Head for more than ten
Filipino years.

Educational Background
• Completed Bachelor of Science in Business
Administration Major in Accounting,
San Sebastian College, Recoletos 1989

JOHN FRANCO LIM

Assistant Vice President Work Experience:
Metro Manila Sales Department Head • Has been with TFSPH Sales Group for more than
With TFSPH since December 4, 2006 10 years
35 years old
Filipino

Educational Background
• Completed BMG Major in Entrepreneurship,
De La Salle University

NENETH ROMERO
Assistant Vice President Work Experience
Credit Department Head • Has been with TFSPH Credit Department for more
With TFSPH since July 1, 2008 than 10 years
40 years old
Filipino

Educational Background
• Completed BSBA Business Management,
De La Salle University, Dasmariñas
 Leading the Way Towards a New Road Ahead 29

Products and Services

Toyota Financial Services Philippines Corporation KINTO ONE

(TFSPH) continues to exceed customers’
expectations and ceaselessly improves its products KINTO One is a full service
and services, attuning its offerings to the market’s vehicle lease package. It
evolving preference. As such, the company has gives individual customers
broadened its range of financing products for its freedom to drive a
growing customer base as seen below: brand-new vehicle with
a hassle-free, worry - free
AUTO LOAN ‘usership’ experience.
KINTO One provides value
The TFS Auto Loan involves two easy steps towards - for - money with its
acquiring your brand-new Toyota vehicle: settling all-inclusive, monthly
the down payment, then paying the remaining payment package that covers periodic
balance over a fixed term (12-60 months). This maintenance service, normal wear and tear parts
allows you to drive home your new car with minimal replacement, annual comprehensive insurance,
financial worries and complete vehicle ownership. vehicle registration costs, and exclusive KINTO
concierge service. Customers only need to pay two
FINANCE LEASE months security deposit. Once the lease term has
been completed, the customer then returns the
The TFS Finance Lease does away with your vehicle to the dealer and everything else is taken
hesitancy about buying your Toyota dream car. The care of.
TFS Finance Lease plan’s lower cash out increases
your financial confidence since availing of this KINTO ONE BUSINESS
financing is easy, with simple documentary
requirements and fast processing. With this product,
all the customer needs to do is provide a cash
deposit and pay the remaining amount over a fixed
term. TFS will buy the vehicle for you, and you will
have the right to possess and use it over the agreed
lease period. This product is a full service operating leasepackage
for corporate accounts to accommodate your fleet
FLEET FINANCING requirements. Companies can choose any Toyota
or Lexus model that will fit your business needs for a
If you are a businessman or entrepreneur interested hassle-free, worry-free fleet solution.
in acquiring Toyota vehicles, TFS provides fully
customizable financing plans that are perfect for all With KINTO One Business, companies will enjoy the
types of business enterprises, from small, start-up benefits of easy leasing, reliable fleet management
businesses to full-fledged corporations. The service and reduced business expense.
financing plans come with the huge bonus of
reduced tax expenses and initial cash outlays, or
total freedom from high chattel mortgage fees.
30 Toyota Financial Services Philippines Corporation • 2022 Annual Report
MYTOYOTA WALLET
myTOYOTA Wallet aids Toyota customers' needs in
the ever-growing cashless society. It is a safe, easy
and convenient option for customers to easily
transact for everything Toyota – whether it is for
periodic maintenance and repairs, parts and
accessories, or insurance. myTOYOTA Wallet can be
used at Toyota dealerships nationwide and via the
myTOYOTA App.
RETAIL PROMISSORY NOTES
The company issues Retail Promissory Notes (RPN) to
support business expansion and provide optimum
yields for customers. RPN gives investors fixed term
options with no hidden charges, scheduled return
payouts and guaranteed high returns. A Promissory
Note is a powerful investment solution that gives you
the freedom to fully realize your earning potential.
You can choose from a wide range of investment
amounts and terms to achieve optimal return on
your investment. It is an all-inclusive investment tool
designed to give our customers the financial
advantages they need to achieve their goals —
whether it is to acquire a new Toyota or to earn or
save to the fullest.
 Leading the Way Towards a New Road Ahead 31

Audit Committee Report to the Board of Directors

The Audit Committee (AC) has continued its work FINANCIAL REPORTING FRAMEWORK
and assisted the Board of Directors (BOD) in fulfilling
its statutory and fiduciary responsibilities despite Ensured that the reporting framework enabled
the current pandemic situation through effective the generation and preparation of accurate
oversight of the Internal and External Auditors, and comprehensive information and reports.
and Senior Management. It has effectively Specifically, the AC has performed the following
performed its duties and responsibilities, as set tasks:
forth in its Charter, which includes oversight over
the Company's financial reporting framework, • Reviewed the interim financial statements
adequacy and effectiveness of the internal and and monitored adherence to the budget;
external audit functions, among others, thereby and
enhancing stakeholders' value and protecting their • Reviewed significant accounting and
interest. The AC Charter is periodically reviewed and reporting issues, including recent professional
updated to ensure that it is aligned with new and regulatory pronouncements, and
regulatory mandates. understood their impact on financial reports.
The AC is composed of four (4) non-executive
ADEQUACY AND EFFECTIVENESS OF THE INTERNAL
directors duly appointed by the BOD, three (3)
CONTROL SYSTEM
of whom are independent directors including
the Chairman. All Committee members are with
• Ensured that the systems and processes were
relevant background and experiences, and possess
designed to provide assurance in areas
appropriate knowledge and skills necessary in
including reporting, monitoring compliance
carrying out their functions. The AC held four (4)
with laws, regulations and internal policies,
meetings in FY2022 pursuant to its Charter
efficiency and effectiveness of operations
which were attended by all members and
and safeguarding of assets; and
the Chief Audit Executive to report on the progress
• Ensured that periodic assessment of the
of plans, implementation of enhanced audit
internal control system is conducted to
strategies/approaches, and significant issues arising
identify weaknesses, and evaluated its
from audit reviews. The Comptroller, Senior
robustness considering the organization's risk
Management, and External Auditor also attended
profile and strategic direction.
relevant sessions and provided pertinent
information.
Based on the AC's accomplishments, the Chief
Audit Executive's overall assessment on the
The AC in the discharge of its oversight
adequacy and effectiveness of the Company's risk
responsibilities carried out the following significant
management, governance and internal control
activities in FY2022:
processes, and the unqualified opinion expressed
by the external auditor on the financial statements
INTERNAL AND EXTERNAL AUDIT FUNCTION
audited, the AC concludes that the Company's
governance, risk management, and control
• Reviewed and approved the audit scope
processes continue to be adequate and are
and frequency. The AC ensured that the
generally operating effectively. The AC will
scope covers review of Company's internal
continuously enhance its oversight activities to
controls effectiveness, including financial,
ensure adherence to the guidelines set by the BOD
operational and compliance controls, and
and relevant regulatory requirements.
risk management system. The AC also
ensured that the scope and frequency of
audits is appropriate to the risk exposures; and
• Reviewed internal audit reports issued and
the annual audited financial statements Omar T. Cruz Atty. Odel S. Janda
Chairman Vice-Chairman
prepared by the external auditor, and
corresponding recommendations to address
weaknesses/ results noted.
Carmelo Maria L. Bautista Rolando A. Rodriguez
Member Member
32 Toyota Financial Services Philippines Corporation • 2022 Annual Report

"
!

SyCip Gorres Velayo & Co. Tel: (632) 8891 0307 BOA/PRC Reg. No. 0001,
6760 Ayala Avenue Fax: (632) 8819 0872 October 4, 2018, valid until August 24, 2021
1226 Makati City ey.com/ph SEC Accreditation No. 0012-FR-5 (Group A),
Philippines November 6, 2018, valid until November 5, 2021

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36 Toyota Financial Services Philippines Corporation • 2022 Annual Report

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!
42 Toyota Financial Services Philippines Corporation • 2022 Annual Report

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!
44 Toyota Financial Services Philippines Corporation • 2022 Annual Report

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46 Toyota Financial Services Philippines Corporation • 2022 Annual Report

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!
48 Toyota Financial Services Philippines Corporation • 2022 Annual Report

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 Leading the Way Towards a New Road Ahead 49

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!
50 Toyota Financial Services Philippines Corporation • 2022 Annual Report

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!
54 Toyota Financial Services Philippines Corporation • 2022 Annual Report

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56 Toyota Financial Services Philippines Corporation • 2022 Annual Report

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62 Toyota Financial Services Philippines Corporation • 2022 Annual Report

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 Leading the Way Towards a New Road Ahead 79

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80 Toyota Financial Services Philippines Corporation • 2022 Annual Report

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88 Toyota Financial Services Philippines Corporation • 2022 Annual Report

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90 Toyota Financial Services Philippines Corporation • 2022 Annual Report

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123 Toyota Financial Services Philippines Corporation • 2022 Annual Report

Dealership Directory
METRO MANILA DEALERS
Toyota Abad Santos, Manila
2210 Jose Abad Santos Ave., Manila
(02) 8230-1111
Toyota Alabang, Inc.
Alabang-Zapote Road cor. Filinvest Ave. (02) 7238-6777
Alabang, Muntinlupa City
(02) 8370-2888
Toyota Balintawak, Inc.
EDSA cor. V. Ang & Gen. Evangelista Sts.
Caloocan City
(02) 8366-8901
Toyota Bicutan, Parañaque
Km. 15 West Service Road
South Superhighway, Parañaque City
(02) 8777-9500
Toyota Commonwealth, Inc.
Commonwealth Ave., Quezon City
(02) 8952-1021
Toyota Cubao
926 Aurora Blvd., Cubao, Quezon City
(02) 8981-6168
Toyota Fairview, Inc.
Block 6 Lot 2, 3, 4 and 5
Neopolitan Business Park
Belfast cor. Mindanao Avenue
Quezon City
(02) 8277-0911
Toyota Global City, Inc.
38th St. cor. 11th Ave,
Uptown Fort Bonifacio, Global City
Taguig
(02) 8846-7777
Toyota Makati, Inc.
Ayala cor. Metropolitan Ave., Makati City Toyota Baguio City
(02) 8897-3333
Toyota Manila Bay Corp.
Metropolitan Ave., Metropolitan Park
Pasay City
(02) 8581-6168
Toyota Marikina
Sumulong Highway cor. Gil Fernando Ave.
Brgy. Sto. Niño, Marikina City
(02) 8981-6000
Toyota North Edsa
1010 EDSA Quezon City
(02) 927-7215
Toyota Otis, Inc.
1770 Paz M. Guazon St., Paco, Manila
(02) 8564-1811
Toyota Pasig
124 E. Rodriguez Ave., Brgy. Ugong
Pasig City
Toyota Pasong Tamo, Inc.
2292 Pasong Tamo Ext., Makati City
(02) 8893-8084
Toyota Quezon Ave., Inc.
728 Quezon Ave., Quezon City
(02) 8554-2000
Toyota Shaw, Inc.
304 Shaw Blvd., Mandaluyong City
(02) 8532-8428
Toyota Valenzuela, Inc.
457 McArthur Highway,
Dalandanan, Valenzuela City
(02) 8396-8000
LUZON DEALERS
Toyota Albay
Lot 3 533-25-C-1-A, National Highway
Brgy. Salvacion, Daraga, Albay 4501
(052) 204-8225
Toyota Angeles, Pampanga, Inc.
Angeles-Magalang Road, Pulung
Maragul Angeles City, Pampanga
(045) 409-1000
Toyota Bacoor, Cavite, Inc.
Bacoor Boulevard, Mambog IV
Bacoor City, Cavite
(046) 489-8000
Bokawkan Rd. cor. Aguila St.
Baguio City, Benguet
(074) 443-6778
Toyota Bataan, Inc.
Roman Superhighway, Brgy. Tuyo
Balanga City, Bataan
(047) 935-2425
Toyota Batangas City, Inc.
Diversion Rd., Brgy. Balagtas
Batangas City, Batangas
(043) 300-4088
Toyota Calamba, Laguna, Inc.
National One Highway, Brgy. Turbina
Calamba City, Laguna
(049) 508-3443
Toyota Calapan City, Inc.
Km. 12 Brgy. Biga National Highway
Calapan Oriental Mindoro
(043) 441-0114
Toyota Camarines Sur, Inc.
624-B National Rd., Pili, Camarines Sur
(054) 477-2526
Toyota Dagupan City, Inc.
Diversion Rd., Brgy. San Miguel
Calasiao, Pangasinan
(075) 517-2026
Toyota Dasmariñas-Cavite
Aguinaldo Highway, Brgy. Salitran
Dasmariñas City, Cavite
(02) 8581-6000
Toyota Ilocos Norte
Manila North Road, San Nicolas
Ilocos Norte
(077) 600-8897
Toyota Isabela, Inc.
Km. 321 Maharlika Highway
Brgy. Malapat, Cordon, Isabela
(078) 305-3106
Toyota La Union
Manila North Rd., Bauang, La Union
(072) 705-8007
Toyota Lipa, Batangas, Inc.
1-A-2, Magnificant Complex
Pres. J.P. Laurel Highway
Brgy. Banay-Banay, Lipa City, Batangas
(043) 728-9900
Toyota Marilao, Bulacan, Inc.
MacArthur Highway, Abangan Sur
Marilao, Bulacan
(044) 815-8778
Toyota Nueva Ecija, Inc.
Km.106 Maharlika Hwy, Brgy. Gomez
Sta. Rosa, Nueva Ecija, 3101
(044) 960-7070
Toyota Plaridel, Bulacan
9001 Purok 1, Parulan, Plaridel, Bulacan
(044) 794-1888
Toyota Puerto Princesa City, Inc.
National Highway, Brgy. Tagburos
Puerto Princesa City, Palawan
(048) 717-8211
Toyota San Fernando, Pampanga, Inc.
Olongapo-Gapan Rd.
San Fernando City, Pampanga
(045) 961-1188

Toyota San Pablo, Laguna, Inc.
Km. 78 Maharlika Highway, Brgy. San
Benito Alaminos, Laguna
(02) 543-1183
Toyota San Jose Del Monte, Bulacan
Quirino Highway cor. Pleasant Hill Road
City of San Jose, Del Monte, Bulacan
(044) 919-8990
Toyota Santa Rosa, Laguna, Inc.
Lot 1968-D Santa Rosa-Tagaytay Road
Brgy. Pulong Sta. Cruz
Santa Rosa City, Laguna
(02) 883-7600
Toyota Silang, Cavite, Inc.
General Emilio Aguinaldo Highway
Brgy. Lucsuhin, Silang, Cavite
(046) 412-1688
Toyota Subic
Marshalling Yard Rizal Highway
Subic Gateway District, SBFZ
Olongapo City, Zambales
(047) 250-8008
Toyota Tarlac City
Plaza Luisita Center
Brgy. San Miguel, Tarlac City, Tarlac
(045) 491-0888
Toyota Taytay, Rizal, Inc.
15 A Manila East Rd., Brgy. Dolores
Taytay, Rizal
(02) 8653-7222
Toyota Tuguegarao
Enrile Boulevard, Caggay, Tuguegarao City MINDANAO DEALERS
(078) 377-4306
VISAYAS DEALERS
Toyota Aklan, Inc.
Laguinbanua East Numancia Aklan
(036) 265-3597
Toyota Calbayog, Samar
Maharlika Highway, Brgy. Bagacay
Calbayog City, Samar
(055) 209-4048
Toyota Cebu City, Inc.
34 M.J. Cuenco St., Cebu City, Cebu
(032) 253-1161
Toyota Dumaguete City
4741 Brgy. Tubtubon, Sibulan
Negros Oriental 6201
(035) 419-9490
Toyota Iloilo, Inc.
Gran Plains Subdivision
Jaro, Iloilo City, Iloilo
(033) 320-6115
Toyota Lapu-Lapu, Cebu
Sitio Hawaiian 1, Marigondon
Lapu-Lapu City, Cebu
(032) 384-0101
Leading the Way Towards a New Road Ahead
Toyota Mabolo, Cebu, Inc.
53 Pope John Paul II Avenue
Mabolo, Cebu City
(032) 252-0000
Toyota Mandaue North, Cebu
Rizal St., Tabok, Mandaue City, Cebu
(032) 345-8670
Toyota Mandaue South, Cebu
Ouano Ave., North Reclamation Area
Mandaue City, Cebu
(032) 420-9555
Toyota Negros Occidental
National Highway, Barangay Km. 15
Talisay City, Negros Occidental
(034) 445-0773
Toyota Roxas City
Iloilo-Capiz Road, Brgy. Bolo
Roxas City, Capiz
(036) 620-2407
Toyota Tacloban, Leyte, Inc.
Maharlika Hwy., Naga-Naga
Tacloban City, Leyte
(053) 832-8854
Toyota Tagbilaran City
CPG North Avenue, Taloto District
Tagbilaran City, Bohol
(038) 411-1341
Toyota Talisay, Cebu
SRP Road Lawaan 1, Talisay City, Cebu
(032) 260-9201
Toyota Butuan City
National Highway, Libertad
Butuan City 8600
(085) 815-0348
Toyota Cagayan De Oro, Inc.
Km. 2 National Highway, Kauswagan
Cagayan De Oro City, Misamis Oriental
(088) 858-9994
Toyota Davao City, Inc.
Km. 6 Lanang, Davao City
Davao Del Sur
(082) 234-2994
Toyota General Santos, Inc.
National Highway, City Heights
General Santos City, South Cotabato
(083) 554-2994
Toyota Iligan City, Inc.
Purok Vanda, Brgy. Acmac
Iligan City, Lanao del Norte
(063) 224-7580
Toyota Kidapawan City
Lot 7, Blk 8 Brgy. Balindog
Kidapawan City 9400
(064) 520-2000
124
Toyota Matina, Davao
MacArthur Highway
Brgy. Matina Crossing
Talomo District, Davao City
(082) 226-2994
Toyota Tagum City
Davao-Agusan National Highway
Barangay Canocotan, Tagum City
Davao Del Norte
(084) 655-2994
Toyota Valencia City, Inc.
P17A Sayre Highway, Hagkol Poblacion
Valencia City, Bukidnon
(088) 828-0854
Toyota Zamboanga City
MCLL Highway, Boalan, Zamboanga City
(062) 957-1577
LEXUS DEALER
Lexus Manila, Inc.
3402 8th Ave. Cor. 34th St.
North Bonifacio Global City, Taguig City
(02) 856-5050
SERVICE CENTERS
Toyota Shaw Service Center
Shaw Boulevard cor. Gomezville
Addition Hills, Mandaluyong City
(02) 717-0807; (02) 532-7249
local 202/204
Toyota North EDSA Service Center
Mindanao Ave., extension, Brgy. Ugong
Sitio Duhat, Valenzuela City
(02) 774-6925/(02) 774-6933
Toyota Davao City Body and Paint Center
Purok 9, Barangay Communal
Buhangin District, Davao City, 8000
(082) 233-0395; (082) 233-0440
Toyota Alabang Service Center
Alabang Zapote Road, Brgy. Pamplona
Las Piñas City
(02) 396-0000
Toyota Negros Occidental Service Center
Araneta St. Gardenville Subdivision
Bacolod City, Negros Occidental
(034) 444-3135/ (034) 445-7533
125 Toyota Financial Services Philippines Corporation • 2022 Annual Report

Business Directory
HEAD OFFICE

32nd Flr., GT Tower Int’l. Ayala Ave. cor.

HV Dela Costa St., Salcedo Village, Makati City 1227
Trunk Line: (02) 7858-8500
Customer Service Hotline: (02) 7757-8500
Investor Assistance Hotline: (02) 7756-7430
Website: www.toyotafinancial.ph

PROVINCIAL BUSINESS CENTERS

Bacolod Business Center

Door #2, Sugarland Hotel, Araneta Street
Singcang Bacolod City, Negros Occidental
(034) 434-6580

Cagayan De Oro Business Center

Km. 2, National Hi-way, Kauswagan
Cagayan De Oro City
(088) 858-8555

Cebu Business Center

Esperanza Bldg. GF Door B & C, AC Cortez Ave.
Ibabao, Mandaue City, Cebu
(032) 236-2547

Dagupan Business Center

Diversion Rd. Brgy San Miguel
Calasiao, Pangasinan
(075) 522-8318/ (075) 522-8638

Davao Business Center

Ground Flr., Manuel A. Morales Building
109 JP Laurel Avenue, Bajada, Barangay 12-B, Davao City
(082) 233-0855

Lipa Business Center

Unit 6 GF Seasons Mall Building, JP Laurel Highway
Tambo, Lipa City Batangas 4217
(043) 741-4965

San Fernando Pampanga Business Center

Aria Place, GF Building C, Unit 112, Jose Abad Santos Ave.
Dolores, San Fernando City, Pampanga
(045) 963-1726
32nd Floor GT Tower Int’l. Ayala Avenue cor. H.V. dela Costa Street, Salcedo Village, Makati City 1227
Investor Assistance Hotline (02) 7756-7430
www.toyotafinancial.ph