A REPORT

ON

“LEARNING MODEL OF PAYMENTS BANK -

IPPB PRODUCTS
&
DOP INTEGRATION.”

SUBMITTED BY:
BADA THANUJ
BATCH:2023

INDIA POST PAYMENTS BANK

A REPORT
ON
LEARNING MODEL OF PAYMENTS BANK -IPPB
PRODUCTS & DOP INTEGRATION.

BY
BADA THANUJ

INDIA POST PAYMENTS BANK

A report submitted in
partial fulfilment of the
requirements of
B.COM (COMPUTER)
Program of
St. Francis Xavier Degree
College
SUBMIED TO:
Principal
Mrs. Mamatha Mohan
St. Francis Xavier Degree College,
Hyderabad.
 ACKNOWLEDGEMENT

I wish to express my sincere thanks and a deep sense of gratitude to my

Company Guide, Mrs. CH Shoba, Branch Manager and also Mr. Rajesh ,
Manager of the India Post Payments Bank, for his consistent encouragement
and valuable guidance pleasantly offered to me throughout the reported
work.

I am extremely grateful to my Principal Mamatha madam, Professor of St.

Francis Xavier degree college Hyderabad, Osmania University.

I also take this opportunity to thanks Rajesh sir, manager in IPPB Abids
Hyderabad.

I thank my parents, family, friends and co-workers for bearing with us

throughout our report and for the opportunity they provided us in undergoing
this course in such a prestigious institution.
 ABSTRACT

India Post Payment Bank Ltd. (IPPB) is a public sector company established in
2018 with the aim of providing banking services to the unbanked and
underserved segments of the Indian population. As a subsidiary of India Post,
IPPB leverages the vast postal network of the country to provide affordable
and accessible banking services to its customers. With a strong focus on
digitalization, IPPB offers a range of banking products and services, including
savings accounts, current accounts, remittance services, bill payments, and
more, through its mobile app and online platform. As a new player in the
banking industry, IPPB is rapidly expanding its reach and impact, driving
financial inclusion and digitalization in India.
 ABOUT THE COMPANY

India Post Payment Bank Ltd. (IPPB) is a public sector company established in
2018 with the aim of providing banking services to the unbanked and
underserved segments of the Indian population. As a subsidiary of India Post,
IPPB leverages the vast postal network of the country to provide affordable
and accessible banking services to its customers.
IPPB operates on a hub and spoke model with 650 branches and over 140,000
access points across the country, making it one of the largest banking networks
in India. The bank offers a range of banking products and services, including
savings accounts, current accounts, remittance services, bill payments, and
more, through its mobile app and online platform.
IPPB's digital platform enables customers to open accounts, make transactions,
and access banking services anytime and anywhere. The bank has also
partnered with various government departments and agencies, including the
Ministry of Rural Development, to provide financial services to rural and
remote areas.
As a new player in the banking industry, IPPB is rapidly expanding its reach and
impact, driving financial inclusion and digitalization in India. The bank has
received several awards and recognitions, including the Best Financial Inclusion
Initiative award at the India Digital Awards 2020.
At India Post Payments Bank, we believe that a nation can grow when every
citizen has an opportunity to prosper, regardless of their way of life. With
simple, diverse and growth-oriented offerings, IPPB aims to provide every
household in India an access to efficient banking services and enable them to
become financially secure and empowered.
India Post Payments Bank (IPPB) was setup under the Department of Post,
Ministry of Communication with 100% equity owned by Government of India.
IPPB was launched as a pilot project on 30 January 2017 in Ranchi (Jharkhand)
and Raipur (Chhattisgarh), with the objective of being present across India by
the FY 2018-2019. IPPB has expanded its strength across India covering post
offices, through a network one Branch and 649 Banking outlets manned by
Business Correspondents, working on a hub and spoke model.
 IPPB OFFERINGS

At India Post Payments Bank (IPPB), we understand your needs. That is why we
have tailored our banking products and services to be simple and efficient.
India Post Payment Bank Ltd. (IPPB) offers a range of banking products and
services to its customers, leveraging its vast postal network and digital
platform. Some of the key offerings of IPPB are:

DEPOSITS  Savings Account

 Merchant Account
 Simple & Secure
MONEY TRANSFER  Instant
 24x7
 MGNREGA
DIRECT BENEFITS  Scholarships
TRANSFERS  Social welfare benefits and other
Government subsidies
 Loans
THIRD PARTY  Insurance
PRODUCTS  Investments
 Post Office Savings schemes
BILL & UTILITY PAYMENTS  Mobile and DTH recharge
 Electricity, water & gas bills
 Donations & insurance premiums
 Postal products
 Digital Payment of e-commerce
ENTERPRISE AND delivery (Cod)
MERCHANT PAYMENTS  Small merchants/Kirana
stores/unorganized retail
 Offline payments
 Cash Management Services
 OBJECTIVE OF IPPB

The primary objective of India Post Payment Bank Ltd. (IPPB) is to provide
banking services to the unbanked and underserved segments of the Indian
population. As a subsidiary of India Post, IPPB aims to leverage the vast postal
network of the country to provide affordable and accessible banking services
to its customers.

IPPB also aims to promote financial inclusion and digitalization in India by

providing a range of banking products and services, including savings accounts,
current accounts, remittance services, bill payments, and more, through its
digital platform. The bank has a strong focus on using technology to enhance
customer experience and simplify banking processes.

In addition, IPPB aims to collaborate with various government departments

and agencies to provide financial services to rural and remote areas of the
country. The bank also aims to be a profitable entity and generate sustainable
returns for its stakeholders while fulfilling its social mission of promoting
financial inclusion in India.

Overall, the objectives of India Post Payment Bank are aligned with the
government's vision of promoting financial inclusion and digitalization in India,
and the bank is committed to contributing to this vision by providing accessible
and affordable banking services to all.
 Features of IPPB

 India Post payments bank (IPPB) have two accounts

1) Savings account
2) Merchant Accounts.

 Right now, savings account is the one in progress and current

account is not working as of now.

 IPPB interest rate is 2.5% above 1 lakh, up to 1 lakh interest

rate is 2.25%.

 IPPB being payments banks it is confined to payments and

remittance services. How ever his offering loans throughs 3rd
party- referral mode.

 In savings account it has Regular account to Premium account.

IPPB offers QR codes to customers so they can withdraw money
at nearest post offices without any pin number.

 India Post payments bank will charge fee as Service Charge.

 IPPB’s main USP (Unified service Provision) is door step banking

where postman or GDS (Gramin dak services) carryout banking
service at doorstep.
 PRODUCTS & SERVICES OF IPPB

India Post Payment Bank Ltd. (IPPB) offers a range of banking products and
services to its customers. Some of the key products and services offered by
IPPB are:

 Savings accounts:
IPPB offers savings accounts with a minimum
balance requirement of Rs. 0. The account can be
opened through the mobile app or by visiting any of
the IPPB access points.
 Current accounts:
IPPB also offers current accounts to its customers, with a minimum balance
requirement of Rs. 10,000. The account can be opened by visiting any of the
IPPB access points.
 Mobile banking:
IPPB's mobile app enables customers to access a range of banking services,
including balance inquiry, fund transfer, bill payments, and more. The app is
available for both Android and iOS devices.
 Virtual Debit card:
IPPB provides a virtual debit card to its customers, make purchases at
merchant outlets, and more.
 Digital payments:
IPPB enables its customers to make digital payments through its mobile app or
online platform. Customers can make payments for utility bills, mobile
recharge, DTH recharge, and more.
 Remittance services:
IPPB offers a range of remittance services, including instant money transfer,
NEFT, IMPS, and UPI.
 Customer Service Channel of IPPB

India Post Payment Bank Ltd. (IPPB) primarily caters to the unbanked and
underserved segments of the Indian population, providing accessible and
affordable banking services through its extensive postal network and digital
platform. Some of the key customer segments of IPPB are:

 Rural population:
IPPB's extensive network of access points, including post offices and other
retail outlets, enables it to provide banking services to the rural population,
which often lacks access to formal banking services.

 Low-income households:
IPPB's focus on providing affordable banking services makes it an attractive
option for low-income households, who often face financial exclusion due to
high fees and charges associated with formal banking services.
  Small and medium-sized enterprises (SMEs):
IPPB's range of banking products and services, including current accounts and
remittance services, makes it an attractive option for SMEs, which often face
challenges accessing banking services due to their size and location.

 Digitally-savvy customers:
IPPB's mobile banking app and online platform make it an attractive option for
customers who prefer to conduct their banking transactions digitally,
leveraging technology and innovation to enhance customer experience.

SERVICES OF IPPB
1. Banking services:
India post payment bank provides savings accounts consisting of basic savings
account, regular saving account, digital saving account.

2. Basic saving account:

As alike the regular savings account the basic saving account also have the
same features except one restriction i.e., in basic saving account only 4
withdrawals can be made in a month.

3. Regular saving account:

The regular savings account can be opened at bank’s access point or by using
doorstep banking. The accounts can be opened instant and paperless. This
account can be opened with zero balance and no monthly average balance is
required to maintain this account. Regular savings account provides 2.5%
interest to its account holders. The account holders will also be provided with a
QR coded card for use it as like ATM – cum debit card.
 4. Digital savings account:
This account is designed to attract young peoples and tech savvy peoples. This
account is opened through a mobile application which is available in Google
Play Store on Android phones. Anyone with the above age of 18 can open and
operate this account by submitting their Aadhar and Pan card while opening
the account. This digital savings account can be opened and operated at any
place and at any time the customers needed. It provides 2.5% interest rate and
maximum limit of 2 lakhs is allowed per day.

5. Domestic Remittance Services:

IPPB will provide an economic and secure means to transfer funds through its
national remittance offer. All IPPB customers would be eligible to take
advantage of a large number of different modes of domestic shipping subject
to the stipulated restrictions: NEFT, IMPS, AEPS, and UPI.

6. Direct Benefit Transfer (DBT):

The DBT program aims to transfer subsidies directly to people through their
bank accounts which, in turn will reduce leaks, delays and other similar
challenges. Disbursement agency funds are automatically credited to
beneficiaries’ accounts through NACH / APBS instead of cash disbursement.
IPPB will provide cash from subsidies at the client’s doors by combining this
service with Doorstep Banking.

7. DOOR STEP BANKING:

Post offices are hoping to extend their service as a bank at your door. Doorstep
banking is provided to the customers to avail it with a nominal fee for the
advantage of using banking services and related services at their doorstep. The
services that are currently offered are follows:
  Account Opening
 Cash deposit & withdrawal
 Money Transfer
 Recharge and bill payments
 Balance enquiry
 Aadhaar Enabled Payment System (AEPS)
 Child Enrolment Lite Client (CELC)
 Digital Life Certificate (DLC)
 Third party services (Insurance, Loans and Investment)
The doorstep banking will be carried out by using the QR card and bio-metric
devices carried by the postman. The doorstep banking will charge a nominal
fee for providing the services. For each digital transaction Rs.20 plus GST will
be collected from the account as service charge and for cash transactions Rs.25
will be collected for each transaction.
 CONCLUSION

India Post Payment Bank Ltd. (IPPB) is a significant player in the Indian banking
industry with a mission to provide affordable and accessible banking services
to the unbanked and underserved segments of the population. Leveraging the
vast postal network of India Post, IPPB is driving financial inclusion and
digitalization in the country.

Through its hub and spoke model and digital platform, IPPB offers a range of
banking products and services, including savings accounts, current accounts,
remittance services, bill payments, and more. The bank has also partnered with
various government departments and agencies to provide financial services to
rural and remote areas of the country.

IPPB's focus on technology and innovation has enabled it to provide a seamless

and convenient banking experience to its customers. The bank's commitment
to promoting financial inclusion and generating sustainable returns for its
stakeholders makes it a significant contributor to the government's vision of a
financially inclusive and digitally empowered India.

Overall, India Post Payment Bank Ltd. has the potential to transform the Indian
banking landscape by leveraging the strengths of India Post's extensive
network and driving financial inclusion and digitalization in the country.

REFERENCES
 https://www.ippbonline.com/documents/31498/0/
Annual+Report+_Final+English.pdf/6187dac3-3a59-ae0f-c462-
c5c3c3c49dc7
 https://www.indiapost.gov.in/VAS/Pages/Tenders/
IP_21052022_IPPB_Eng.pdf
 https://tejas.iimb.ac.in/articles/Payments_Bank_Tejas_Mar2017.pdf