STOR Tt EY NET Ta) Wd a Ba Business English Course Book eT MP ec MECC 1m Coleeu 2 Egan a Associ Companies sete inet et Sa erin Agency Ci Rotenbon ‘Mecano ein” setenessuros/ag ace Sey Npte reli perce pm Foca pasar epee ne Sage emer as Sees eee Bronte as {Baan opine © he Suter Ec sap poem neers eect Seta one Liners mor enews lcfsor We Meo Pipa hen er ene nus eacoumtenes rok harating Cu re Asset Eee aa geen a carieeetnn ca See marmarenemmacene ‘ee 1303/20 La). Gsed with emission of The cole See ae, See tee tetamcat cerny ‘Sala Sans st smmsagunertnstancien vero. Sec ee ecaetteansce = ‘Sete hese ese anogesone bars a eee eee Bop thse oe oot oe Fe eat nr sn cone cori eel os se te ntl fines e318 Gates Ms copra The the tuyex la The Fianc ines 26/10/200 Seto St USRnSrn aor neem ee rpoecie uetmneta car Si acs ecaeerne eromenicitcn {parc he este] Cre 5 Petry iteat tn hee See eoeereee Preeti cae Se eee Lesa ab idan BO an oe 160 ee {7 fhinkstod Sr ee 58 ty mages eee (come Reon senate fe ‘i. Jedoe fb, 67 Poarson Eascation Lid: Hob Maren 09.68 Oar Sona soit emer, erate pa ica Scat macmuncsranen y See eae tae Serica marca mcataaeg Eee cemenaunuegoar Hees recremeeec aae See, Serie art ea tpt tec Coty Seca ea ee yr mn oe pesraacmagerenam abe Pct mange cyAdvanced MARKET LEADER Business English Course Book Iwonna Dubicka Margaret O'Keeffe ryContents Sa (a page 6 age 14 page 22 Theamge os Schema (roman cece) page 30 ‘WORKING ACROSS CULTURES: 1 INTERNATIONAL PRESENTATIONS. REVISION UNIT A page 36 pase 46 page 52 WORKING ACROSS CULTURE cortouso frag? Siplameandnes page 32 ‘poaucensouene ETHICAL INTERNATIONAL BUSINESS page 60 page 62 REVISION UNIT 8‘conrents a eteomine Bataan seeioe Sa ns aw ier Imesines eps paee 66 Phe | Omsiocsiine Gea en ees Con ‘ss femsendcondiant Gamma tems page 74 as Stacecasokandins Wigaemapyanlde Ghana) ‘Sala ie ‘fhe cexnty sive seo =e Semen iin ey WORKING ACROSS CULTURES! 3 SOCIALISING REVISION UNIT € page 92 eae a Ge eeee oem eae ow absness were her tm noel page 104 sence for growth strategy) = nat om aa our =a aa une page 112 WORKING ACROSS CULTURES: 4 MANAGING AN INTERNATIONAL TEAM Drage 120 E vision UND SaniIntroduction What is Market Leader, and who is it for? ‘Market Leader's aulevel busines Enalish course for bsinessgcople ad students of business Eras t has bean developed in asiciton wth he Financial Times, one of heeding sources of business information nthe wo const of 12 unt based on ois of reat interest to eveyone Invelve ino tuching international uses. ‘This thie elton ofthe Advanced le features completely updated content and a signcatly nance ange of authent esoues material een he tes ted nthe busines wt yu rein sis, the course wl gest improve your ably to communicate in Engish in wide range of busines stuationsfouare a student business, te course wl develo the ammunition skis you nest suet ine petessiona eneonment and wil broaden your wld of the buses worl orbody siding hs cause will become mare fuentend Confident using the anguage of business na varity of ones nd shou artes the cter ‘The authors Margaret Keele (ef) has over 0 years teachng experience Based in Barcelona, shes 8 feence teacher ‘sine, course deggner ard incompany Engleh language each Her bckeound ISinresearch an planing. woringtr both tish Aways and Bits lecom before becoming 2 teacher, Se has tught a the Univestat Pompeu Fabra ante Serve Een lames, Unerstat Ge Barcelona, Spin, She ala wrtesmaterils for coursbooks and mulinela and co-authored he Ens ianguge modes othe Ursa bara de Catalunya, wonnaDubick ih) hs ove 20 yeas exprence asa Business Enlh rae in arson, Ineluing sis yars 5 Director of Ss of nas an Company Languages. She has also taught for Sy, Universitet de Barcloa, asa one ttor forthe Universtat Obert de Catalunya ots ‘Gren eslonce teacher fr ESHOE's Excetv Language Centein Bacon. Tosethe it IarguretOeefe, she as c-euhred various hes publedby Pearson Esato, sch {Engl forlntratonl oerism(rintrsedat) an Lifes Votermedate).twreooucrion What is in the units? Youareofeeda variety of cscussion questions as an neduton the theme ofeach it You wl ear authenteintertews ith businesspeople You wl develop stein ils, sucha ening for key rmaton, note taking ad surtary wring. Inti section, youl lb exend your vocebulary by lamin sei new words and phrases. A good bsibess tionary such 235 the Langmar Busines nglshOctonary oa monolingual tionary fr ‘vanced learners such as the Longran iionaryof Contrary English ‘laa ep you tonceae your usinessocabulay You wea authentic artes ona vaio ontempoary tops om the ‘aca Tins ad other newspapers and boots on busines manacement. ‘oul develo your eaing sil You wl lobe able to discus nd vespond totheissuesin he ates, Theres language eview afer each ale ana ‘lates exrcisesin the Language reference Seton foreach unt You wl be Sbleto revise language ane strtues wich re common problem aes or ‘vanced lars. You wl become more acre nour se of Engst sn advanced You wl develop essential business communication sls, sch a ing resentation, dealing wth questions, tating an ate pti meetings egtting Sites for tlephoning and teleconference, Engish or netortng as elas using the anguage ora varety of sine ting tsk, Each Business el section contains asf language box wth provides you ithhe language you need to cary ot the eli task inthe Curse Book The Markt Lace case studles tied to the busines tis ofeach unt They re based on business rolems or stations andallow youtouse the language ad communication skis you have developed while working trough ach ut They se you the oppertite to prstse your speaking Isenin feeding and wg sls neni context Each case sty ends wth follow-up wing task. Aull wn sylnbus is proviedn the Market Leader Paice fe ‘These four units focus on diferent aspect international communication They hel tore your avarenessf potenti problems or misunrstanings ‘hat may arse wien ding business with people om diferent cules, ‘Make Leader Advanced ht etn sea conta fut view uit which ‘eel and reise material covered inthe preceding tee Course Book uns Fach evil units designed so that an be crplled into sesionsor on nity“" 4 =| First impressions Bee ee ee i 4 a a : TERING AND Discuss these questions. presentations < rye nuncio atest apentn? 49 cou Anneliese Guérin-LeTendre is an intercultural communications ‘expert who works with Communicald, culture and communication-sils consultancy. Listen tothe fist pat ofthe interview and answer these ‘questions. 49 co1.2 Listen tothe second pat ofthe interview. What four aspects of ‘verbal and non-verbal communication does Annelise talk about?‘he BYO-ROM. Bd 4 c:2tisten again and complete these tips with one word in each gap. Which tp do you find the most useful? The way you stand kno 0 n'y isimporFant Ty Ye be own! but mr Tan efter tnf lect de oes iioe Um erence tert yor bonyour ope | Ure ee contact 0.o.suu! the whole room, net just the fist feb rts dark. in your voice that add interest and get the avdience paying ‘attention. Avoid shouting. Try ovt the microphone beforchond “Cotyerstoni tty detente meme | The Way you ys n-and intonation can produce all ors of light and | what doyou think these words rom the second part of the intrvew ‘mean? Natch the words (1-4 tothe definitions (ed). What examples did Annelise give ofthese? 11 manersm a) keeping your hands or feet because you ate bored or enous 2 fick —_) sight movement ofsomething you are wearing otha itis neater oe nore comfortable 3 get) wayatspeatingor moving that typ ofa particular person 4 adjustment) ake something move wth sede, ck gesture Twat iter examples of ssracing gestures and behavourhave you noticed in presentations? What else can distract you? ‘What dothe verbs inthis box mean? Use them in the correct form to complete the advice below, (eanTertowards od nod off souch sae wander] Decoding the silent signals You can aso nprove your presentation by noicng the message your uence sends back you though thei own body language, Checkout thelr eens that youre saving Ar espe. tha ead in greet rare hey. thy lok ued stop a alow them to ask questions. Watch forsglsofdoredomormiinteretatonNethey...!youtotstenorare | then Bockath tr amsoded! When meres oFyouraulnceare | inte seas te ees Runyon tee wise ha | youre saying, ut theye sting with he ams faded across tel chest 2tyou they maha Been fended by someting youve i. Fou pying se axteton joven cate hs and aly your statement witout ary eat els ED sthis advice true for audiences in your country? What other types of Prepare atwo-minutei behaviour indicate an audience's reaction toa presentation? {roduction toa presentation on one ofthese topics. passion ine a ove aout I ideal wkend Amemrabe business tip Aspeialcason ‘wee inportnt moment nny ie Watch your colleagues presentations. Make a nate oftwo positive aspects ‘ofeach presentation and one possible distraction.UNITS => FIRSTIAPRESSIONS What do you understand by the expression its not what you know, but who ‘you know that counts? Do you think networking Is more important in some ‘ofthese professions than othe acounianey basing the cisenice Taw ] hemedlamedine ples teaching What are you views on networking? To what extent do you agree with these statements? Compare and discuss your answers. 1 Network ist moans secalsra omy leagues anatends 2 Netwetirg a about nn os of ost sees contr 3 Network wih busness contacts ‘sins end manpdatve, [2 Ont soa reworking sas vet as face teen newonng [5 Networers mle geting bso! nab onan. Read the article on the opposite page and compare the writer's views on networking with your own. What polnts does he make in elation tothe five Statements in Exercise 87 Read the article again and find words or expressions which mean the following. ‘met someot you know when you were not expecting (parasash 2) Aevelopanduse uly paragraphs 3 and 5) oval dou (sagrph 3) 2 4 not elated anything prevoustymentoned (paragraph 5) 5 when you commend someone to anather pein or work oeagraphs and 7) 6 move rom en place to anther in args amounts oarapraph 0) 7 ‘ating abo ther pape more than abou ousel (two expressions) (aagtaph 10) Look at these extracts from the article and indicate where the adverbs in brackets should go. Sometimes more than one answers possible. 1 Wehave rau ends and contacts (ead) ‘ou have ethan 150 los contacts. (rbab)) ‘he lemme show o leverage exiting contacts. success) 4 isimportntto determine bow wel your contacts understand what you do a) 5 One investnentbank ha a system for aking fortwo reframe) ‘ “hechances freeing feral are incense they understand wha youd, rent, ect 7 High-eve reworking face toc ct orimany) {8 you one ith yournetworkan this bent bas, the nancial rewards i om. (rata. Language reference: avers page 126Ta which ofthe network Find mostuseful? Whi Why? / Why not? ‘mentioned in the article do you ikyou wil probably never use?UNIT +> FIRSTIMPRESSIONS ‘Work in pars. Look t these tips on networking with people you don't know, ‘or don’t know very well. Which of them are essential, desirable or best avoided in yur culture? What other useful tips can you think of? ‘+ Tele ote personas muchas posible sout your produce serves ‘+ Complies the other person on hla, otes, appearance 1+ skh te personas of question about themes + uange too fora nk together th each oter'sboss + Itoduce ne oter perso o someone you know befor moving aay +4) 013, 14 Usten to two conversations between some conference delegates Tickthe strategies that you hear the speakers using. Which of them could you use as an ie-breaker? What other ice-breakers do you know? 1 Introduce yourset 5 Checkthe poration of someones name 2 Compliment someone 6 Swap business acs. 2 Askforan pinion 7 Ret fture conte. 4 dare winsomeane 15 Inveduce someone to someone ee 449013, 14 Good networkers often ask open questions. Complete these ‘questions. Which of them did you hear? Listen again i necessary. 1 wat the conference 067 2 inyourpar ofthe worl 3 most about ving in your cy? 4 for asking, buthow red do you er, bythe way? 5 of ary god places ta et nar hee ‘ ‘cing where you ae fon? 7 lei eio the cnner ery much sight. 2 {5 dont tin youve ma (nme of person ‘Work in pars. Decide which questions from Exercise Cyou would use when networking. Think of ive questions of your own. What Kind of questions shouldn't you use when networking? 449013 Listen to Conversation 1 again, or ook atthe audio script on age 167. What do the people say to break the ice and keep the conversation going? Look at the expressions inthe Useful language box on the opposite page and answer these questions. 1 Which xpession ld you hearin Conversation 22 2 wich anes would you tet usenet ine you are networking? 3 what do yas usualy say to mave away anda talking to someone le? Role play niroduce yourself to another participant at an international conference, Student Tr page 155,Writing: formal] EJ Yourlacachamber of commerce ha asked youto give a talk at an important and informal | business event on a subject of your choice. Complete each gap in this. Tezister| __Invtatonusing the most suitable word or expressions (bord below. céyour eve eget busnesspeape ae Sgn oe pase ncn he Hyd! alan the restos ove! nn your atlas and In uct ara or hn 31 Aug. 2 peaks pops form.” ‘sta ou wits cameo erry rer be helo th a yt he Sar? ay ata ease coins. | (EERE (Heteporan Cramer ot Commer = ——— ‘res Toy oer ou athe Maopltan Caer of Carers anh spel ret om Nove on he ube of Buon Toy Pyousoud.....! and ghe ato he cl biog corm on pc 1 2) Mmwiingtotel 8) amvrting infor @ Pathe tote 2 2) Wedbesohapoy 8) Mwouldbearest—«) Wewould be dened 3 2) aera 5) come along ©) maket 49) wantto 5) wishto ©) featke 5 3) woullyoumind 6) canyouplease I wouldbe grate you could 6 2) Measefndatached 6) rmatacing 6) Heres 7 a) Meaetelime 8) aleolketoknow ©) Could youasoletme know 8) fyouwant ») youneed 6) Stouldyou recur 9 as ©) donothasiate —€)danthestate 10.) Look ») rmlookng 9 Hook Th Write a realy accepting the invitation, but requesting more information, ‘eg. ask about the event detalls, Use formal or semi-formal language. tne page 142 Ice aneaKens ‘xeuse me, could you do mea favour and Gass he mate? Thasa great calling car you dort id meng. Doyourindmeasking where youre from? ‘nd hows In yourpart ofthe worl? |art suppose youkrow of any good places to eat earner, do you? doit thinkyouve met rae) fom (department company ee) nove you? You mig ik to est rome) He/She in your el ‘OMG TINGS coMMON expe nToUcH always enjoy nea, don you? write dawn my deta foryou, ‘ts funny you should say that, thikmy Oa) gve mea ing when you gst back, Calejguerigh. wort your Iwastherenatong ago actu; Yu muscle nokmeup youre howgheyourfce aed tania! eer nlowntiy. ThatsacoinienclSoamjhaveldo |. Weshouldolunchone day. row what younean Neitheram/ be areatto ear rom ou havteo cert AWAY (seer god aking to you xuseme, butte jus seen ind see yout, Poet. xem a momen. mn afl hve tomakeaqulkealMovers and shakers Background Loita an intentional hu ides emergency sestance la are than $0 counties, and mesial suples an es logintcal help to underpin especialy a those regions that have pooracl nastics, nave seed natural diester or ht ein co Logit current tyngoinaease ts Fguresto ake an netet nthe gant Aprupofnfuetial poopie hasbeen invited to a hay ne awareness ofthe organisa’ ork The people ried othe increase shakers'~succesflbusinesspexple, spr persoralles nd potas, swells People wo warkinhe media. A planning meeting ‘ Workin grup. Yo molest Logist lepti Holsa etn dcseon the msing infront fom inten thats been prepared e sgn and docs hese quater Cencrng thecal ert 1 Which successful usinesspexpe _ané celebrities are you goingto Pease 0 inter untied evs of ane ts ‘eke price Which menbes of Logis ues should ge aspe thedinere What nd of entertainment il yu ravide atthe eves, Fan? What ne of fol tehave afer the ev3 Work in groups of. Youa What happensfo with te traning: you can doa lt if youre p eee ad ad BV iscuss these questions. Th 4icox.swhat do you think are the benefits of apprenticeships a forthe apprentice, and b) forthe employer Listen tothe fist part of an interview with Dr Bernd Atenstaedt, Chief Executive of German Industry-UK, and check 6 your answers. 144017 Listen tothe second part ofthe interview and complete these ‘Sentences using no more than four words in each gap. wort OQ) | mencinitenne Wangan te TD what are the traning options for young people in your country?Brendan, Managing Director jo Master Technician pe Rachel Product Manager > Marieke, graduate ‘4 015 12,110,321 istento four people (Brendan, Falak, Rachel and Marieke) atking about their training experience. Write B , Ror M foreach Initial question and answer the second one 1 Whoberanasan apprentice What ype of apprenticeship wast? Who es aunivesity quatifation? natin? Whose parents weet happy Dat he/she ws leaving shoo at 168 Why? Who ws punning on going to univers, but? Why? Wo has workedina varity of areas in thelrndusy? Which ones? ho has no work experience? Way? Wino werk abroad as part of his/her aeing? Where? \Wno metion the most rewarding thing abou the ob? What tt Who gives the best advice fr embarking ona career? What Ist? What advice would you give Marieke? Complete the categories withthe missing words related to training. ve son person tain : sais employ i jel to , ean one : advise ft n ” Complete these paragraphs about two of the speakers the corect form ofthe word in brackets, Exercise E, using Falcoot bck on his... Gt with a great sense of achievement. Asa master * ucbigu) heise in research an...” (Seep Falak ad aways hada inerst in vation, 0 he gtin ouch wih ie eal cares... Cave), Fala as ataned several...” Qua) In aeronautical maintenance ad repat ‘trough het completed his apprenticeship, he dd the... (i Rachel saysbeing an inten of doing or...” (ae fsa god may of eting Some sign an..." Gadus), even you cont always get 2 month "alow Aer Fishing university Rachel wenton a..." raduaton) programme onsisingof tre deren placement the end of he aig, he was fered (employ as sles analysand now works product manages, Discuss these questions. 1 What ace would yu phe some embucking on crerin your eld of wrk orstuay? 2 In Gexnany here ae 240 recognised trades wth apprentiesis. Wa kindof spprenteshis are the most popula Inyou court? 3 What an be done fo encourage yours people ake up vocational anng?COUT EY Read the anscéote below about the Chinese fridge-maker Haler and answer LANGUAGE these questions FT Creative destruction ty Ben MeLannahen ‘call tte legend of in. Lining op 76 des gman sao fammer in 1985, tbe Gig fou ool he bees Fr o Den the hen st ema os he oon Training leaders to connect the dots ty Bon Sul rapt calecive ener 25 years as, cosy sta ayComplete these summary sentences, Read the article again if necessary. Hales executive education involves tainng genera manages to desl wth ‘The iter ofthe atl iterviewed More fan 70 of Hae’ senior manages take prt. "Executes onthe programme seus posible solutions to problems and then Twoclthe main outcomes are tat managers an better understand Partibant bcome more versal asthe lar ofce diferent challenges 1 3 5 recut eam ar mined up regulary nthe ous 0 ‘ 7 1 The coaches thik ofwasto check progress they provide conection and Match these words or phrases in italic fom the article (1-10) tothe correct definition (2+). 1 perindcally regs the teams) understanding something ony Fom your (nes e546) ‘onnpestion and ot ht of ther 2 confers several benefits ie 54 record te development of something or 3. spotapportunits ines 57-58) Someone overtime 4 ongoing exposure tothe issues) chance to experience newdeas ad ways (hes 5°60) locking things 5 comed the dots iw 61-62) yrange ina eierent way 6 looking hough the window ftheitown so (nes 63-65) © tootheoretial 7 helping executes honethe 1) ings a) 1) note someting, especialy when tis 8 Inthezejratve sense ine 70)” euttw see 9 vor fom pate ne 72) 1) witha negative messing 10 rack progress (ine 78) 1 impoveyrebne 1D ease hat somethings ested to Sometingelse Discuss these questions. 1 Ho col you adap Hale's approach orig to make workin your ‘organiston What ssues would you have vecome? 2 How cacolleagus am rom thei tear-mates rater than eying on tale? Why isthe ability to emphasise important in business communication? Find exanples inthe article for each ofthese techniques. 1 Using its ofthe 4 Using interesting or extreme sects 2 Using siperatv foe 5 Emphassing negative statement 3 Using to contrasting eas Language reference: Emphasis your pont page 128 Your HR Manager has asked you to write fr your organisations intranet about a successful traning course you have attended. Use some ofthe techniques from Exercise F to emphasise your points, Write 100-120 words and include the following: 1+ the utzomet ofthe wong and whyithas ben sucess, + whyyouwoud recommend ters + suseston for any follow pe futher traning."vee o Clarifying and confirming 4 ous2,:10Listen to two telephone conversations about the staff induction ‘day at Ashley Pharmaceuticals, What is the purpose ofeach call? Which ‘onversatlonts more formal, and why? Look at the expression in the Useful language box below. Which ofthe expressions would you probably use with someone 2) you know well, and ) you don't Inow so well? +4012 Listen to the ist conversation again. What techniques does each Speaker use o check or confirm the information they hear? Match each of| the techniques (1-3) tothe phrases (8). 4 Eehoingrepnrasing a) So, you it reeve he programme we e-aled you? what wes sd 5) canijutheckthat? Od you so ha pest ne? 2 Using questoning Intanaiont check AM the room M98? intrmation Soha 85, hans, 4 Asking adinet _«) Andit does’ materi havent got copy ofthe roganme? ‘uestntor Sueston ff Samy could you te me yournae asin? 4 01.2 Listen to the second conversation again, How does the relationship between the speakers affect how they check, confirm and correct information? Role-play a phone call Use appropriate techniques to check, confirm and corret information. Student Seebelow, Student 8 Tun to page 19 ‘Student A ‘You ae Ml Yan Der Horst, healing Manager at Ashley Pharmaceuticals. You hve Panne a seis of courts with reslance ane You now wat orale te eta End make sore changes. Lok a you ats ard pone the aie check and con the etal nage es. (Course ie Novel parcpans Date lorganisaional ils 26 15 May hal day, p.m | kemdershipskie 7 Merton Cancelled not enough interest. Replace with Effective communication? [Nomberr and date tobe confirmed laserivenes taining 30 25 May (half ay, psn) eat builing 21 30 ay (ll dy Tes ecole Half day hours) Full day (6 hors) Upto 12arikipans $900 1.600 Upto 20gariipints $1,500 se800 Upto 30 rikipants $2200 i300 PNET CLARIFYING PHRASES AND QUESTIONS. CONTIRMING PHEASES AND QUESTIONS CORRECTING MISUNDERSTANOINGS ‘Wouléyoa mindrepeaing that going Sotatnne ack Thursday then. Noy rato say hat / what meant bhartharagin forme? Lutrese make sure understood 935 Sor couldaskyeutosive methose _ yausarecth Yue sang Not aut, amis egant Beene Wey aluly what sd neant was, Coulayouexplainclarty what ou Can just check that? Not erat sineon that. tert by when yousa isthe to con hat.Writing: effective e-mai Read these e-mail writing tip. Do you agree with them? What other tps would you add? What do you think are your own strengths and weaknesses when wring e-mails? 1 Make sre thatthe anguge clear ana conse 2 Kept semences and paragraphs sort so your message ise3) tea. 3 Maina ma polite tone Even nthe itest messages inc anoperingeeeting anda pole ending, Best vishes. 4 Use asubject header hat relates toe content ofthe eal. leave iblank 5 Getto the point cue Emphasis key information and any ation thats equie, 6 Stow esieraton forthe recipient and make rues poe, eal this busy ne for ou but coud you 7. ive ae elevat background information thatthe ecient wl re. 8. Prsonlse your ert esabish 2 good appr ven you have never ma the rece ingeson {9 Proofed your message Check hat your Selig and aammr ae cme 10 Thinkazouthe impression our wing sve wil gv the repent. [El Towhat extent does this e-mall follow the advice in Exercise F? (lea FY Osco ing va cole a land decide non many cyst waning are requests epi cor parr. my undestaaigthat Carin wb eso peer aldo about to aig sae ny. con cosson nods be aged he TED. teokat these wo situations and wie an e-mail in response to each one. Decide wtih email eed tobe mre formal and which canbe ess fomal Use some exoresions fom Exercise to Rep you, 1 You nok for acompany where everyone isontistrame ems. uve heard Sanething abou Sa Development Dayan 24 May you mightketa tend but you dort fave any deals about the event (gous ats tna, parepants, tame) anton You Bisa nave aiesting cnedle forthat. Imoning to Pat sche the Huan sources Marager ashing for mare inlormation, Fre ut ifyou need tend ‘the ole day. temenbertoineide 2 sibectine Whiting flepage 243 2 You manogeataam of 10 ta You are garsng itera fete annua Stafappracals to dics employes! perfomance and professional evelopment Seneane-mata the team about thistopicand ask them to "epi Bing you tree options or dtes andtines ode of preference when ‘hey can attend a session of aout 90 minutes next manth tach ata ‘esac orm to complete aa etum ‘oyouvithin dye Remember Includea subjectingCasestudy |Clarifying and confirming Devising a training programme implemen training forthe new 60 stare, 2 ining programme forthe sales oc inthe Breaking news Whiting You arethe Director of Sales (UK and rela) or CBR. Wit covering e-mail to your alleagues thanking them forts lp and suman Say that you have attached a detailed training programme. Mention the seals, desied outcomes and evaluation fh fconact you Ihe have any ques or comenten reer) Clean energy ‘Angus McCrone| ig ATE Discuss these questions 1 We enery sources ae comment used) athame, and) at places of work ot 3. Towhat exer solar energy used inthe area where you lve and wor? 4 Would you prepared to vein an area wth wind turbines? Why? | Why no 1440138 Bloomberg New Energy Finance provides news, research and analysis on energy. Listen tts Chief Editor, Angus McCrone, and complete this summary about the company. Bloomberg New Enersy Fiance (EN pro prea NEF ale colts eneray ta om poets allover the wor for example, 15 illon dollars wer invested worden in 208, They study aco such as falls In gas prices ad whether that prevent people om ffcton cal and nace ener. Which alterative energy supply would you fel happiest about using in the future, and why?the Y.ROM. +4) cousoListen tothe second part ofthe Interview and say which ofthese Points are mentioned. 1 Curent the most mature lean eng wind power 2 People kom where tolacate wind rine, neg Suply ane storage ar the most portant sues. 4 Solar power wilbecome the most vale attentive ney 5 New Enesy Finance sues the price of aban inthe atu Whenthe technology falls a price ther wil be a huge make or soar ene. Look at these word partnerships related to alternative energy Which word Imeach group cannat form a partnership with the word In bold? 2 erative consumption renee een every 3. redcton carton / 8 /0ar emissions 4 solar pomer/ panes turbine ney 5 wind turbine / power renewable farm 6 fueled! technology photovoae / ney at +4) o120Listento some experts being asked about reductions in carbon ‘emissions and clean energy. Choose the most accurate ending fr each ofthese sentences, 1 Acorngto Speaker, the worl’ govermets shoul 2) rece carbon ensins oti by 2 percent. ©) prevent bal enperatures om ising ©) apie gas ad ol with renewable ener 2 Speaker 2 thinks tis upto business to encourage 2) bothindustry and eins to reduce ther energy consumption companies to use alternative gases in ther manufacturing processes © conparieso reduce CO, cisions by using erative ener. 3 Speaker3seyshycogen powered crs. 2) areane examsle of utcel tenon ») wore much beterthan electric cas. © can tread be sen onthe rads ‘4001.2 LIsten tothe same speakers giving more opinions on energy and Correct these sentences, according to what the say. 1 Spear thinks sitnes should make donations o oft hi crbonenistas, 2 Speaker? save paying carton tax would ony workin certain indus 3 Speaker insists that weather counts shoul stop ato developing counties 4 Speaker saysthat many peopein developing counties il dant have fess uel 5 Speaker2 woulde mina ving nara wind farm because would improve the 6 Speakers syshaving wind turbines setter than ung asta chemal plant Discuss these question. 1 Isthrea carbon tat in your county? Why wouldiweue you intodce one? 2 What es can governments doo ensure businesses rece ther carbon emissions? iDiscuss these statements about energy, deciding whether each one Is True (1), False (For you don't know (OK). Give reasons for your answers. ‘carbon ton industry could help to reduce greenhouse gs emisins Charging toa lw carbon wold canbe achieved quite quick apd sont ofthe wort’ population wil soon increase demand or energy Most forms erative energy ar easier to transpart, store and ethanol and gs Pate companies ned goverment support omake technologie advances, (land gas ces wi increasein te futur Read the article on the opposite page an to Exercise A with Helge Lunds views. In pars, compare your answers Find the words or phrases in the article that are similar to or mean the following 1 changing especalyn away tat improves 2 stato paragraphs 1 and) 2 opposing change and refsingto accept newidens (preraph 2) 3 getinolvedin(parayaph 2) ontroingrtntng something inorder revert it tom having harmful efect (oxen) raul stepping someone from doing something the do habitual (argragh 6) 6 reaeytopaagraphs) 7 cxgeisator responsible for making sur tat compares do not de anything egal for arf paragraph 3) 8 saythat somethings ott (paragraph 7) 9 das pooph'sattentonto someting by making it easy be (@srapraph 7) 10 stop someting fom happeing or developing (paaraph 7) 1 establishing (paragraph 8) 132 hiokoFan Mes answer. orgr9h §) Discuss these questions. 1 tnwhat way are Helge Lund and Stato bth ploneers? 2 Inwhat ay oes Helge Ln thnk goverment intervention a the energy industry ‘Sportive! what way dese thine itis nga? Do you sare? 3 nwhat way can the pressure on global energy demand be curbed? Which do 4 Doyouthint energy companies shoul bein priate or publichans? What are yourresons? Look. the nouns and articles in bold in the article. Why do we use the Indefinite, definite or zero article in each case? Look at pages 129-130 ofthe Language reference and compare your answers. tenquage ference: Ailes; countable and uncountable nouns page 129Decision making How often do you attend decision-making meetings? How easy isit generally toreach decisions in meetings? Which ofthese statements best describes what happens in meetings you attend? 1 Decson re aleady made by the managers beforhand, Most meeings are st inormate 2 Meetings ue generally he best leo ake inporan decisions. 3 Not everyen' opinion caries ental weit wen were deciding seus, 4 takes it of onvning forme to change ny mind dung meeting. 5 guinis sheath prof trying to salve problems and reach deci, 6 te notaayscler what declan hve been made, or whos responsible for caryngtem ot 7 Humourisa good way to reeas estan during ested siscussons at meetings. 8 Participants are sometimes reluctant tpt forward proposals becuse they ight be eitiie. +4) 0122 Listen to an extract rom a meeting between three managers at an oll company: Alain, Tony and Caroline. What has happened, and what do they decide:o do? +4) 01.22 Complete these expressions from the meeting. Then listen again if necessary. Match the expressions wit the sections inthe Useful language box below. 1 would toca the refiner fora wie? 2 root we want dsp! production a hs 3 Seve look ino what's geng on hee urge. 4 That sag we shoul A deson unt weave althefacs. 5 Herts _aninvestigton ea fist 6m that another incident may nabs. ‘Why do you think Tony phrases his fist proposal asa question? Why does. ‘Alain disagree indirectly? ‘Workin groups of three. Look at your information and hold meetings in order todiscuss yur proposals and make decisions. Student : Lott yourinfrmation onthe opposite page, Student Tn to page 150 ‘Student C:Tu page 159. 6 PUTTING FORWARD PROPOSALS We could consider (One option woul bet. DisaGreeine mowRecror rm ntso sure agree with yout ‘es,but m not onus tat ‘AVOIDING MAKING DECISIONS ‘Anoterwayofleaking at tisthat.._Letsnot mak any hasty dedsions. tots keep our options open. MmUAsISINGA POINT ‘Weshoala think this through ait nare, | dothink ts important tact quick, Tmintwominds aboot teal West cantafforéto here. na TReep going on about his, but | setings it ferent om ouStudent pe Mest PE sateen company ceo. ou company poides alts to management rast stat hry en oer oc coe thee ea propose! ‘orepoce tase wth smaller electric car You can sete argumsat or ‘esac the sts eam’ cr, ut ou dont nk sie ood es fr ‘he moraoo he managaror tar. Meet he Sle Manager andthe (F0m cscs yur ideas and each a debi. You ena te meeting. pb Mote 2 A valare ne human Resouces Manoge Your companys inking about roca now argos cts the cy cane You don ik this 2 od teabecuso you Ne ear he cy ees, he may you clases, {re the rancor irks tothe proposed can re verbo, Meet he Pduclon Manager andthe C0 to acs your es ond reac 9 dln. pe Nesting s > Vevare gringo snare a naw oc win your wo clang. Ther lary ve desk he widow en ou tn yu shoul have Talay fataapues on yo oath» Sokon, ‘Completethe report-wrting tps below with the words inthe box. Report-writing tips. ead 2 iar rpore ist Weg..." ating and the ote Fs Anas ite our ind city rt report for styl and... fomal language pss o ate forme Proce your report or plea... sblet-ver agreement peptone Ongena race Use an appropiate lo." ‘ites evs 2... your repern ede to ingrown. ‘ea beak oe hus and eran your eer Bfore alin Discuss these questions. Then check your answers on pages 146-147. 1 Whalsthe ogc oder ofthese hesings na epot?n what order would you write ‘hese parts ofa report Wy? 2) Recommendations 8) Condusions ©) Bxeatve summary 4 Intetucton| ©) ndings 2 ihais he dference between a itoducton and an exectve summa? 3 What ote Sections ight be fundin a report? ‘Workin pairs. Look atthe plan and recommendation report on pages 452-153. Re-organse the report so that the information sin a logical order. ‘What else would you do to the report to improve the layout and structure? ring he pages 146-347 2”Energy saving at Tumalet Software Case studyCalifornia utility expands rebates hectares emg aropania pois sian wanda ert ee coe Loin aie cccrermr eagles gg a cig Soa SSS on ip Res Sn ase bt ct snastolbsadiertvesow tren tee eh. one cnr epee eject ‘Those rebates wil go ctor ho employ eneEy-_siger ates dring pst tines a thet we savingtechnologes.schashigheicencypowersippls. Suenere get to oe the cst ising nea hg ‘Thats up fom the $7 milion PORE doled ata yar, ecologies that can reduce the ety il, sedthe uy can increase te money lf rough asked tolvestgate and propose some energy-saving leas ENERGY PROJECT TEAM MEETING Options fr reducing and ofetting CO, ‘Schodle for short erm and longterm Other messures a8 par oft sustainable business strategy (ag. waste manegement product packaging, vansportion, water ‘As amenber ofthe Energy Project Team, wilt 8 report or Janne Hopper outlining the options you considered and your recommendations for Improving your company’s nergy ein. wi1 International presentations FREE © Work in small groups, Look at these © Rewrite the statements in Exercise A, Fl Statements about presenting tan adding oc changing any det you tke, 2 intermational audience, Do you seree So that everyone n your group agrees 3 ar disagree with them? Why? with them. 2 toate © sico:20s26tistentotire people Fy 2 inte alse buses wots 2 {aking about beng an international Zz ssf tine arse yor ase presenter What element of presentations FA ‘Shur cau {lothey tak about? What lessons ave 3 o eens reesctetaed they teamed from their experences? ‘4 The speaker’ appesranceis an inportant © complete the tips on the website below pecettetae sng the words the box Which tip are ieeterementeenerees the most seul What other non-verbal inva ngage wo go onl igsdeald opener eee ee 6: Theedofa presen the ont Add sentence to each section about your Imparan r cature/eounr. eee eeeedeaetel me audience is the slang that presenters use, Aneatas eihdepeniing play 8 Theadenc should never interior ack ‘questions during a presentation. ‘208 rt examine ‘ha toy have unesoed you, not saying 2 second langue, audience gives relatively few sl, sich ein = sppreciied and expected nthe US Some ‘ferent man Eye conack can sto bea ms@ 4 cox27 Listen to Anneliese Guérin: Lefendre, an intercultural communications ‘expert. What ae the four omponen's of her training course on international presentations? Write oneto three werds HEETUUU CURR ond the © sh co127tisten again and answerthese auestions ow des hls unease thee kobe 2. Wnt ite unc want rowboat 2 nate yes of conmaneation met Men ances abet 4: orgie el abt ie ‘er of humana seat © which ofthese aspects of culture ‘would you put above the surface of the “elture iceberg’? Which do you think are underlying and more difficult to notice? Why do you think so? ‘ reting ties bog anguage = humour * emotion shown in public. physical gestures *attudetoautorty = drctase of speech ‘Workin pars or smal groups to prepare a five-minute presentation bout what, in your experience, makes a good presentation in your profession, organisation, culture, country ora country you know well Talk about some ofthese items: Task 1 Sisal ale body language ab + Qa seston Use the Internet to finda presentation in English, or an excerpt oma presentation, about atopic that Interests you. What dd you tke/ Aislke about the presenter’ style? Present you findings tothe assTt A [Revision Complete the aticle below about body language in presentations with the words inthe box. You will not need allo them. ontoet Fdpting Wek gestures Teaning mannerisms adding peste scanning. slouching” staring upight_wander Body languages cuture ad cortex spelic ander few..." ae universally undestod ard interpreted. arinstane, neat pats ofthe mo” YoueRd Is used to shov apreemet. Homer in Bulgaria this gesture means Inthe West igh eel fey. sregarded asa sign sincerity. Yet, nmany Easterclres, iReanbe conser rude and azreseve. Presenters nedto be anare of thelr owm gestures and... a8 wal as thas ofthe Aualence. neperences speakers often sow ther nervousness by mig fom ae side toanethen atone part ofthe auclence ony athe tan..." the oa, oF is aoter aspect of body language; standing... withyour weet Balanced on each oot makes you tok concent and elated Try fo stand rst up tight hve En SUBS ek of nerest or enhslesm Put the adver in brackets inthe correct position in each sentence to complete these presentation tps. 1 would recommend that yourehease your presentation several tines (trong) 2 Dot elyon PowerPoint. Pople ome tose you, atthe sige. (eo) 3 ttsimportant that your own personaly comes acess inthe resentation. ig) 4 Check hata the multimedia equpmentis working beforehand. (open) 5 Tiytobreahe-ie thls yout rela (deeply) 6 simpossbeto gh he pret presentation so dort put to much pressure on yursoter)| Complete this conversation between two people during the morning break at ‘conference. lessee: Gse me, could youd ome 8 Lovo! anes mete orange ice? azine Cerin. D0 YU Ms ashing Where youre From? Jessica: Well om Londen orignal Bute in lmingham nom. And you? Nazing IthwughtyOUr BCE oof nnn? 1YOU Work roms gt? Jessen: Thats let Jesicas Realy? Thats 2c... Which departent ate you h? azine Wal used bein Finance, bil transfered othe Duboff cent Jessen: Dut, ery. And Ra BM YOU BA he won? Nazi: Notbad ot bad. ts starting to pick up asin ater the recess. Jessen: Hem whatyeu m.ooo.4 the same torus. azine Liste ts Been good talking ou, but WOU YOU Ba MonMITA = Renton Completethe article below about training with the words Inthe box. ‘sepretns developed employes employer aaduale rien etenahip ‘lieaton ‘traning [ Appenisip prosanmes 86 Aa oc! im Gemay, Ty oe fied by ‘Ge ncaa! comps nels tn aoa tt find thar on prenihis. The moll nar scoot lave gin wok exes, ob ‘bout ig univer. nd wat euming money. Tnx othe ‘do pm ofl exam vn bye Chabe flys Comer ‘Germs cm ls arate a er ypesof onthe hols {ocean pts el were Sl eva “The! del mare sommon inthe Unio Stes Sd Cana ds 0 be a ‘sola, tr poet te opposed to te the ex commen of ost Coma spree progmnes The beat son elgblelboushhrng irs ponds alow company pr src et eg them panel. CCompletethe second sentence in each pair so that it emphasises the point, using the word in brackets. Use one to four words in each gop. 1 The carers aeviser wast very help “he carer adviser... ep (nyhing) 2. Theexam was long and cute cut the ram ong... ute el (08 3 eid understand tht ast part fhe lesson Idd undestand....that ast parte lesan. nt) 4 Her exeient qualifetion got her the jo. her excelent quan... the ob (a) 5 Thal larguage courses ae very eens. Tlrarguage couse... cheap. bt) {6 Tne gin practal work experience and atlend lasses once aneeh tralnes gan work expec... atend asses ance a mec, (6) 1 Complete this e-mal with a word or short phrase in | 1. oa —— 1 tine ota... Waning stan on Hetng Efeciv Wises “is Sakon wb elev nna, oat you anon Ue om te amt of your Thing room fa hata ch gap. The mai pose ofthe season... prove you wt the knead sil requed I easy delve proosional ang one ving the obo sofware Pose fa..." an outing of he taning Tihs seein willbe... Pom Widneséey September st 11.00-1290(EST) _1600-17:20(@MT), yeu woustke to atend....# me know by rtm em For ose of ou wh wish..." ths ling, ut are unable toa he data ‘ime late respon tet you af rented an fa a your name ose to behelsiatrin fe oar (dae TC). you have! wth egads oe ang... Peat me Look. omesting you one Best ropa aUNITA =» REVISION 2 Write a reply tothe e-mail in Exercise 1. plain rey why ou cannot do the traning on hat ay ‘Request nbrmation about heater session. * Asknhatthe echnealrecurments are inorder todo theoninearng (eg eweban. Ear om Complete the sentences below about energy with the phrases in the box. Carbon tk cea fleney fosituel_ greenhouse gas enisions reneableeory Sola panels wind ams wind tines 1 Theeffieny of.....n loud days canbe boosted by simple reflectors mrs 2 tnmany weathy counties, .....ave fale in rcent years she lobal recession hasten ad 3 lapa’topindustres re opposed to ....onthem as they sayit would damage 4 Nine new share... wlerate upto 70,000 permanent an temporary os in 5. According the international ery Ageny (EA), $557bn was spent by governments [n3008 to ubsidie he... nds 6. Areportbyanals Bloomberg New Energy France concluded that in 209, sovermens provid sutsies wath between $43bn(E27b) ahd S450 7 Celery ce ane Olver wants to make his pa restaurant in Comal mare ‘coiend by nstaling wo. .-oF ea 1 New EUlegsation wil make compulsory for.....ratlngs tbe pubis nal MMT complete this tox with the, oran, or eave the gap blank no article is necessary. A long way to go for electric mobility by Pater voen While wecanotprc he fore f However Aybar oa 2 ind ad sola wi agp In lear tat mem cipertulcancas tices? by afiien to posers. Eouisnsice Benen iw ad “omeipetcne Foro hig, Ines ese mobi ine 2080, oe billon ney seis wil. ou ange of bates ‘Cemeabi fare one oom t,he han et 0D mie) in a coming gore ‘mostly In Asa, move han doubting ‘Gnslecharge nero ier ao on ne etic ‘ony sta Sop laadgion maga tigehit ely to sneer lange extent on ay if you ask fo cee ees woud ee Sane pemc eh sjearald ei wat wl be his og *Scxpason inthe world responsible for erst a he chanes ae SSyecnreees Goes pet poe response wil ee elcrig Yorhetatere ‘reid Ile mbit oe eeee pees d Pep! mestingorant fui hopes of ture Giiotsc "gla wage. That thing how we wil genet the camer we wil ve 989 Iso seg. lectsity ie. By Themselves, eacesmisonsrams es.