QUARTER IV

Overview
Remind your class of the following target for this quarter. Provide brief
discussion for each objective.

General Objectives
At the end of this quarter, learners are expected to:

 Perform after care service

 Identify and explain products
 Enumerate and explain other services
 Suggest quality and acceptable massage products.

DRAFT
Let’s See What You Know

Pre – Test 4
Multiple Choice: Read the statement carefully. Choose the best answer and
write it in your answer sheets.

1. The ______helps eliminate the toxins from the body.

a. juice b. tea c. water d. wine, helps eliminate the

toxins from the body.

2. A person must maintain a ______

a light healthy meal

b heavy healthy meal
c more vegetables
d juicy fruits

3. If possible avoid __________ before performing aftercare services.

a. alcohol
b. exercise
c. too much eating
d. drinking plenty of water for about 24 hours

1
4. After treatment has been given to a client, he/she feels
a. startle b. creepy c. canny d. relaxed

5. The most common body reactions in the aftercare services,

a. aching/soreness of muscles,
b. tiredness,
c. heightened emotional state
d. dizzy

6. The backbone of any successful business is customer service and

meeting clients’ needs and expectations in terms of
a. both product use and beauty therapy services
b. products services
c. beauty therapy services
d. supplies

7. In preparation of a room to be used in services, which is more appropriate?

a. warm, well-ventilated area
b. a quiet area, away from distracting noise

DRAFT
c. low and diffused lighting
d. a spotlessly clean environment

1. What is the best after care products to be advised to clients?

a. Pre-blended aromatic plant oils
b. Exfoliates
c. Herbal teas and beverages
d. Mud/clays

9. .It helps to increase the intake of oxygen and the elimination of carbon
dioxide
a. Deep breathing exercises
b. Weights
c. Dancing .
d. travelling are helpful to everyone as they
10. One of the after care services given to client is,
a. eatingt a light healthy meal
b. taking variety of soups
c. eating more fruits
d. drinking litres of water so the body can concentrate on healing.

2
II. TRUE or FALSE.

Direction: Read and analyze carefully the statements. Write the word TRUE
if it is correct and FALSE if it is wrong. Write your answers in your quiz
notebook.

_______1. Making the clients feel welcome and at home with a friendly “Hello
is a nice gesture or strategy used in rebooking clients
_______2. After any massage, spa or holistic treatment, try to rest and relax
for the rest of the day, if not, for a few hours at least.
_______3. Deep breathing exercises are helpful to everyone as they increase
the intake of oxygen and the elimination of carbon dioxide.

_______4. For the tense, overworked client she may be advised to reduce
workload, that s/he makes time to rest, takes a relaxing bath and goes
to bed early

_______5. Eat light, easy to digest meals

_______6. Aftercare products may include but is not limited herbal products
and body oils.

DRAFT
_______7. Immediate bathing should be avoided, at least 6 hrs. after the
service is being advised.
______ 8. Home care advice is very beneficial for the client, as it involves
them in the treatment and encourages them to take control of their
condition.

_______9. You may feel a little light headed after the hot stone massage &
body massage aftercare

_______10. Drink plenty of water to hydrate & flush toxins

II. IDENTIFICATION: Write your answer on the space provided each number.

_____________1. It means being free from tension and anxiety.

_____________2. It involves visualizing pleasantly, suiting situations.

_____________3. It allows the client short time to settle and let go of tension.

_____________4. It is a technique used which means pull the feet up hard

and let go.

_____________5.It is a term used to push the feet down hard and let go.

3
III. Classify the following massage product if supplies , tools and
equipment. Write A if supplies and B if tools and equipment

_______1. massage oil

______ 2. shiatsu foot warmer

______ 3. food supplement

______4. neck and shoulder massager

______5. massage cream

Answer Key:

Test I Test II Test III Test IV

1. C 11. TRUE 21. Relaxation 26. A
2. A 12. TRUE 22. Visualization or imagining 27. B
3. A 13. TRUE 23. Relaxation 28. A
4. D 14. TRUE 24. Dorsi-flexion 29. A
5. A 15. TRUE 25. Plantar flexion 30. A

DRAFT
6. C 16. TRUE
7. A 17. TRUE
8. A/B 18. TRUE
9. A 19. TRUE
10. A 20. TRUE

Activity 1. Planning the Spa

Group the students into 5.

Answers may vary.

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 Let’s See How Much You Learned

Post Test 4

Multiple Choice: Read the statement carefully. Choose the best answer and
write it in your answer sheets.

1. The ______helps eliminate the toxins from the body.

a. juice b. tea c. water d. wine, helps eliminate the

toxins from the body.

2. A person must maintain a ______

a light healthy meal

b heavy healthy meal

DRAFT
c more vegetables
d juicy fruits

3. If possible avoid __________ before performing aftercare services.

a. alcohol
b. exercise
c. too much eating
d. drinking plenty of water for about 24 hours

4. After treatment has been given to a client, he/she feels

a. startle b. creepy c. canny d. relaxed

5. The most common body reactions in the aftercare services,

a. aching/soreness of muscles,
b. tiredness,
c. heightened emotional state
d. dizzy

6. The backbone of any successful business is customer service and

meeting clients’ needs and expectations in terms of
a. both product use and beauty therapy services
b. products services
c. beauty therapy services
d. supplies
5
7. In preparation of a room to be used in services, which is more appropriate?
a. warm, well-ventilated area
b. a quiet area, away from distracting noise
c. low and diffused lighting
d. a spotlessly clean environment

8. What is the best after care products to be advised to clients?

a. Pre-blended aromatic plant oils
b. Exfoliates
c. Herbal teas and beverages
d. Mud/clays

9. .It helps to increase the intake of oxygen and the elimination of carbon
dioxide
a. Deep breathing exercises
b. Weights
c. Dancing .

DRAFT
d. travelling are helpful to everyone as they
10. One of the after care services given to client is,
a. eatingt a light healthy meal
b. taking variety of soups
c. eating more fruits
d. drinking litres of water so the body can concentrate on healing.

II. TRUE or FALSE.

Direction: Read and analyze carefully the statements. Write the word TRUE
if it is correct and FALSE if it is wrong. Write your answers in your quiz
notebook.

_______1. Making the clients feel welcome and at home with a friendly “Hello
is a nice gesture or strategy used in rebooking clients
_______2. After any massage, spa or holistic treatment, try to rest and relax
for the rest of the day, if not, for a few hours at least.
_______3. Deep breathing exercises are helpful to everyone as they increase
the intake of oxygen and the elimination of carbon dioxide.

_______4. For the tense, overworked client she may be advised to reduce
workload, that s/he makes time to rest, takes a relaxing bath and goes
to bed early.

6
_______5. Eat light, easy to digest meals
_______6. Aftercare products may include but is not limited herbal products
and body oils.
_______7. Immediate bathing should be avoided, at least 6 hrs. after the
service is being advised.
______ 8. Home care advice is very beneficial for the client, as it involves
them in the treatment and encourages them to take control of their
condition.

_______9. You may feel a little light headed after the hot stone massage &
body massage aftercare

_______10. Drink plenty of water to hydrate & flush toxins

II. IDENTIFICATION: Write your answer on the space provided each number.

_____________1. It means being free from tension and anxiety.

_____________2. It involves visualizing pleasantly, suiting situations.

_____________3. It allows the client short time to settle and let go of tension.

and let go.DRAFT

_____________4. It is a technique used which means pull the feet up hard

_____________5.It is a term used to push the feet down hard and let go.

III. Classify the following massage product if supplies , tools and

equipment. Write A if supplies and B if tools and equipment

_______1. massage oil

______ 2. shiatsu foot warmer

______ 3. food supplement

______4. neck and shoulder massager

______5. massage cream

7
 SUMMATIVE ASSESSMENT

I. TRUE or FALSE. Write T if the statement is true and F if false.

_______1. Drink plenty of water to hydrate & flush toxins

_______2. You may feel a little light headed after the hot stone massage &
body massage aftercare

_______3. Home care advice is very beneficial for the client, as it involves
them in the treatment and encourages them to take control of their
condition.

_______4. Immediate bathing should be avoided, at least 6 hrs. after the

service is being advised.
_______5. Aftercare products may include but is not limited herbal products
and body oils.

DRAFT
_______6. Eat light, easy to digest meals
________7. For the tense, overworked client she may be advised to reduce
workload, that s/he makes time to rest, takes a relaxing bath and goes t o
bed early.

_______8. Deep breathing exercises are helpful to everyone as they increase

the intake of oxygen and the elimination of carbon dioxide.

_______9. After any massage, spa or holistic treatment, try to rest and relax
for the rest of the day, if not, for a few hours at least.
_______10. Making the clients feel welcome and at home with a friendly
“Hello is a nice gesture or strategy used in rebooking clients.

II. Multiple Choice. Read each questions carefully. Encircle the letter of
your choice.

1. Some massage therapists focus on the shifts in awareness and

psychological insight that can be brought about with massage.
a. Transformational or psychotherapeutic massage
b. Pampering
c. Sports Massage
d. Relaxation/stress/ stress reduction.

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 2. Modern massage techniques have evolved mainly from a system
developed by a Swedish physiologist called Per Henrik Ling (1776– 1839). He
developed a system of passive and active exercises known as ‘Swedish
Remedial Gymnastics’ and also a system of massage movements. Ling used
the terms, except one (1)
a. ‘effleurage’,
b. ‘petrissage’,
c. ‘vibration’,
d ‘ventilation

3. These details will indicate whether massage will be helpful to this client
and will influence the type of massage to be given,
a. Past Personal Information
b. Past Medical History
c. Present Medical History
d. Present Personal Information

4. This refers to the type of massage treatment that might be found in

some spa and hair salons.
a. Transformational or psychotherapeutic massage

DRAFT
b. Pampering
c. Sports Massage
d. Relaxation/stress/ stress reduction

5. As early as 3000 BC, the

a. Chinese
b. Japanese
c. Vietnamese
d. Swedish
practiced massage to cure ailments and improve general health

6. Around 500 BC the Greek physician

a. Herodicus
b. Abacus
c. Hepartacus
d. Eherodicus
used massage with oils and herbs to treat medical conditions and
diseases.

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 7. This is the most widely used form of massage used for relaxation.
a. body massage
b. stone massage
c. sports massage
d. pregnancy massage

8. It is defines as simply the exchange of messages by human beings,

a. Communication Process b. Communication Standards
c. Communication Problem d. miscommunication

9. As the communication process continues, it becomes a

communication
A. cycle B. stroke C.routine D. requirement

10. It is often said that human communication consist of

A. 93% body language while only 7% of communication consists of
words themselves.
B. 95% body language while only 5% of communication consists of
words themselves

DRAFT
C. 90% body language while only 10% of communication consists of
words themselves

D. 80% body language while only 20% of communication consists of

words themselves

11. For the consultation the client should be seated comfortably, with the
A. doctor B. dentist C. specialist D. therapist
positioned along side or opposite. The environment should feel warm
and private.

12. Do not make false claims for treatments, but explain the benefits
A. fairly B. reasonably
C. practically D. realistically.
Be honest when advertising.

13. Before picking up the receiver, _______ or activity such as eating

chewing gum, typing etc. that may be heard by the calling party.
A. continue B. halt
C. discontinue D. disregard any other conversation

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 14. The hand is placed over the area and vibrated either up and down or
from side to side. The action produces vibrations in the underlying
tissue.
a. Vibration b. Pounding c. Frictions d. Cupping

15. This massage strokes apply pressure to the tissues.

a. Vibration b. Knead c. beating d. Petrissage

16. Massage strokes that skims the surface of the tissues.

a. Vibration b. Effleurage c. beating d. Petrissage

17.This manipulation lifts the muscle away from the bone and moves it
from side to side in a rocking manner.
a. Vibration b. Effleurage c. Muscle rolling d. Petrissage

18. Massage strokes where the hands strike the tissues.

a. Vibration b. Effleurage c. Taponement d. Petrissage

. 19. _____ helps eliminate the toxins from the body.

DRAFT
a) juice b) tea c) water d) wine

21. . Eat _____so the body can concentrate on healing

a) light healthy meal c) more vegetables
b) heavy healthy meal d) juicy fruits

22. If possible avoid ____________ water for about 24 hours before

performing aftercare services.
a) alcohol b)exercise c) too much eating d) drinking plenty of 22.

23. After treatment you will usually feel

a) startle b) creepy c) canny d) relaxed

24. The most common body reactions in the aftercare services,

a) aching/soreness of muscles, c) heightened emotional state
b) tiredness, d) dizzy
25. Massage was introduced and found in the _______________.
a. harbor b. caves c. mountains d. forest

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26. Safest substance found in spa salon
a. Oil b. Disinfectant c. Powders d. Water

27. In the %’s methodology Seiketsu is the Japanese term for

a. standardize c. seiri - sort
b. self-discipline d. sweep

28. The translated English word for seiri is ________.

a. sort b. sweep c. self-discipline d. systematize

29. This can be done as an introduction to massage for clients who may not
come in for an office massage, or can be a continuing form of stress-
reduction therapy when done on a regular basis, as in the office
setting
a. Chair Massage
b. Pampering
c. Chiropractic adjunct
d. Relaxation/stress/ stress reduction
30. Different origin of the word massage are the following except one,
a. mass

DRAFT
b. mass’h
c. masser
d. massege

31. This details will enable you to contact the client quickly should you
need to cancel or change an appointment or for any other reason.
a. personal details
b. doctors record
c. physical records
d. school records

III. Fill in the blanks. Choose your answer from the box and write it in the
space provided.

32._______ is the chance, great or small that someone will e harmed by the
hazard.

33._______ is technique of using a large towel or sheet to keep you covered

while you’re getting a massage.

34.An ______ is a region of the body in which nerves arteries, or vein lay close
to the body’s surface.

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35.The time to gather and exchange information with the client is called
________________.

36.__________refers to standards and conducts of behaviour of an individual

or professional group.

37.__________refers to the type of massage treatment that might be found in

some spa and hair salons.

38.Massage is thought to increase _____ which is desirable in many conditions.

39._________ is the name of a workplace organization method that uses a list

of five Japanese words.

40.To gain the _____ of clients and establish an excellent reputation,

41. A customer first impression of your practice is formed during their first ____
of contact over the phone or in person

DRAFT
draping endangerment site risk ethics pampering
blood flow 5’s methodology consultation confidence
interpersonal communication

Answer Key:
Test I Test II Test III
1. TRUE 11. A 21. A 31 A 41 Risk
2. TRUE 12. A 22. D 32 D 42 Draping
3. TRUE 13. C 23. C 33 A 43 Endangerment site
4. TRUE 14. D 24. A 34 A 44 consultation
5. TRUE 15. B 25. D 35 D 45 ethics
6. TRUE 16. A 26. D 36 A 46 pampering
7. TRUE 17. A 27. E 37 D 47 blood flow
8. TRUE 18. A 28. C 38 A 48 5’s methodology
9. TRUE 19. A 29. C 39 A 49 confidence
10. TRUE 20. A 30. A 40 A 50.interpersonalcommunication

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Synthesis
The teacher’s guide aims to assist teachers and prepare learners in
focusing on certain topics relevant in their health being.
Planning a wellness massage program give emphasis on the history of
massage which is visible nowadays.
In providing pre-service to wellness massage has to do with how behavior
is being promoted in performing after care services, care should be done. Giving
advices with what to be and how it should be maintained is another concern of
both the therapist and clients.

GLOSSARY
Process is simply the exchange of messages by human beings. It is the
transmission of ideas from the sender to the receiver through channels.
Communication is not complete if there is no feedback or response
from the receiver back to the sender.

DRAFT
Consultation- is a very important part of the treatment – sufficient time must
be allowed so that it is not rushed. This is the time to gather and
exchange information.

Ethics refers to the standards and conduct of behavior of an individual or

professional group.

Hazard – means anything that can cause harm.

Hearing refers to the sounds that you hear, whereas listening requires more
than that: it requires focus. It means being aware of both verbal and
non-verbal messages.

Hygiene requirements the hygiene standards specified by an organisation or

l aid down by law

Information Overload. surrounded with a pool of information.

Interpersonal Communication is the exchange of feelings and attitude in the

communication process

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Listening is the ability to accurately receive and interpret messages in the
communication process. Listening is key to all effective communication,
without the ability to listen effectively messages are easily
misunderstood communication breaks down and the sender of the
message can easily become frustrated or irritated.

Massage – the application of touch by one person to another, using manual

techniques of rubbing, stroking, kneading or compression, when done
to produce relaxation, pain relief, injury, rehabilitation, athletic
preparedness or a career at your fingertips)

Massage Therapists – A massage practitioner who has received training

in the theory and practice of massage, and is competent to use
massage as a means if promoting pain relief, injury rehabilitation or
health improvement. ( Massage a career at your fingertips)

Personal details includes the basic information. These details will enable
you to contact the client quickly should you need to cancel or change
an appointment or for any other reason. They will also enable you

DRAFT
to seek advice from his/her doctor should this be necessary. Essential
oils - Volatile plant oils extracted from certain aromatic plants that have
both physiological and psychological effects on the human body.

Policies – set of basic principles and associated guidelines, formulated

and enforced by the governing body of an organization, to direct and
limit its action in pursuit of long term – goals.

Procedures – A fixed, step-by-step sequence of activities or course of

action (with definite start and end points) that must be followed in the
same order to correctly perform a task.

Risk – is the chance, great or small, that someone will be harmed by the
hazard.

Safety – the state of being safe; freedom from the occurrence or risk of
injury, danger, or loss

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References
Bibliography
Williams, Anne, 2007, Spa Body Work A Guide for Massage
Therapists,
Mo, Rosser , 2004 , Body Massage Therapy Basics (2nd Edition),
Anatomy, Physiology and First Aid
http://spas.about.com/od/spaglossary/g/Massage-Draping.htm
Telephone Etiquette and Customer Service
Body Shop Business, March 2007, Newsletter
Borg, John. Body Language; 7 Essay Lessons to Master/Silent Language,
Prentice hall Life, 2008
Communication with Clients – Wendy S. Mayers, (Step-by-Step, Guide to
Diagnosis and Treatment) 2014, Educational Concept
Lifestyle wellness Coaching (2nd edition), James Gavin and Madeleine
Mcbrearty, copyright 2013
Wellness Services – Evidence Based Review and Examples) Good Practice,
Final Report, Lyn Winter Armatage, Stanfield et al, Observatory Report Series
No. 76, Published 2010.

DRAFT
Williams, Anne E. , Spa Bodyworks, Guide for Massage Therapist, 2015
Rosser, Mo, Body Massage Therapy Basics, Second Edition 2004
Roseberry, Monica, The Body Shop Massage, 2005
Ashley, Martin, Massage a career at your fingertips, 3rd Edition,
http://www.skillsyourneed.com/ips/listening skill:htm (#ixzzz2ve/smnpS)
http://www.skillsyourneed.com/ips/listening skill:htm (#xzzz@ve2ATJP
http://www.apas.org.uk/index.php/complementary-therapy-service/massage-
after-care-advice/
http://www.baranduda-beauty.com.au/massage_aftercare.ph

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