BPM INDUSTRY OVERVIEW

Introduction to business process management

1.BPM stands for Business Process Outsourcing.|Correct

True

False

2.BPM is a one-time rectification process to make things happen.|Correct

True

False

3.Which is the right order?|Correct

Analyze current state >> Focus on identifying areas of improvement >> Build a more
efficient and effective organization

Build a more efficient and effective organization >> Analyze current state >> Focus on
identifying areas of improvement

Focus on identifying areas of improvement >> Analyze current state >> Focus on identifying
areas of improvement

4.BPM Value Proposition process involves which following steps? (Select all the correct
answers.)|Correct

Creation
Improvement

Adoption

Transformation

5.BPMs usually run on the Mantra of __________. (Select all the correct answers.)|Correct

Scale

Error reduction

Compliance improvement

Cost reduction

None of the above

Outsourcing Evolution

1.BPO’s are a subset of Call Centers.|Correct

True

False

2.BPO is more transactional basis while BPM is more transformational.|Correct

True

False

3.Similarity between Call Centers functionalities & BPM work codes are very
high.|Correct

True
False

4.Who came first (in ascending order)?|Correct

BPO > Call Center > BPM

Call Center > BPM > BPO

BPM > BPO > Call Center

Call Center > BPO > BPM

5.The modern Outsource Industry kicked off in the 70's.|Correct

True

False

Outsourcing value

1.Expectations of a End Consumer are? [Select all the correct answers.]|Correct

High Quality

High Accuracy

Immediate Service

More Client base

2.The BPM’s Industry’s biggest value addition are the following: [Select all the

correct answers.]|Correct
Lower Cost

Consistent Service

Response Rate

3.Outsource Benefits can be some of the following: [Select all the correct

answers.]|Correct

Efficient Resource Utilization

Access to Variety of Resources

Offshore Expansion

Increased Risks

Growth Stagnation
4.BPM in its truest role can support the following: [Select all the correct

answers.]|Correct

Reduced Micro-management

Controlled Data Accessibility

Best Practice Company Wide Platform

Digital Transformation

5.Which are True? [Select all the correct answers if applicable]|Correct

BPM Market expected to reach 405 billion plus by 2027

37% small businesses prefer outsourcing

BPM growth and potential

1.Which of the past records are true? (Select all the correct answers.)|Correct

The global BPM market size had touched 10.64 billion in 2020
Global Market exhibited growth of 11.2%.in 2020% from 2017-19

2.The market is projected to grow from $ 11.84 billion (2021) to $ 26.18 billion in

2028 at a CAGR of 12 % during 2021-28 period.|Correct

True

False

3.Which are the booming BPM industries recently? (Select all the correct

answers.)|Correct

BFSI

Healthcare

IT/ITES

Manufacturing
Oil & Refinery

Shipping

4.Growing necessity to ___________ the business processes to achieve business

alertness is anticipated to boost the adoption of the BPM platforms across the

globe. (Select all the correct answers.)|Correct

Service

Digitalize

Finance

5.What are the driving business components in the BPM industry? (Select all the

correct answers.)|Correct

Services

Solutions
Finance

Outsourcing Location Types

1.Most Economical Outsource location typeCorrect

On Shore

Near Shore

Off Shore

2.Most Practical Outsource location typeCorrect

On Shore

Near Shore

Off Shore

3.Vigilance over Customer Quality Control would be easiest atCorrect

On Shore

Near Shore

Off Shore

4.Choose probable reasons for outsourcing. (Select all the correct

answers.)|Correct

Skills Set

Culture Diversification

Cost Effectiveness

5.Leading region for OutsourcingCorrect

Asia Pacific

ANZ
Africa

South America

Eastern Europe

Outsourcing Services

1.Tick the Box if its rightly indicated. Select all the options that correctly define the

terms.|Correct

BPM = Business Processing Management

BPO = Business Process Outsourcing

LPO = Legal Process Outsourcing

ITO = IT Outsourcing

KPO = Knowledge Process Outsourcing

HRO = Human Resource Outsourcing

2.LPO has always been in demand.|Correct

True

False

3.Hiring an internal HR Staff can cost 24% to 32% more than outsourcing your HR

functions.|Correct

True

False

4.ITO Contract Value Worldwide|Correct

92.5 bn USD

66.5 bn USD
26 bn USD

5.Highest Outsourcing reason companies get into business services with 3rd party

vendors|Correct

Agility

Cost

Access to Resources

Outsource Business Process

1.Easiest operations to manageCorrect

Inbound Process

Outbound Process

Back Office Process

2.Most difficult operations to manageCorrect

Inbound Process

Outbound Process

Back Office Process

3.Operations that usually has the highest number of Quality checks

practicedCorrect

Inbound Process

Outbound Process

Back Office Process

4.Another name for Back Office Process|Correct

Back Process
Asynchronous Process

Back End Process

5.Most profitable processCorrect

Inbound Process

Outbound Process

Back Office Process

BPM Model

1.BPM Model has the following stages usuallyCorrect

3
4

2.BPM Model assists in _____________. (Select all the correct answers)|Correct

Change management

Getting the best ideas out

Driving strong executions

3.Following are needed to ensure a smooth running of BPM Models. (Select all the

correct answers)|Correct

Study

Identify
Edit

Track

4.What is the sense in working with a business management process model? (Select

all the correct answers)|Correct

Assists in reducing costs effectively

Can help businesses recognize and respond to new client demands

Old business models are no longer effective

Creates increased productivity

Enhances competiton

Standardizes processes

Builds cross department collaboration

Improves safety, security, and compliance

5.Percentage of customer dropping services/products because of no

structure.|Correct

67%

33%

50%