Workforce, Jobs, and Job

Analysis
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Introduction
This assignment is aimed to conduct a careful job analysis and review of the position
“HR Executive and Product Trainer” at Mindbridge and fully understand the
steps involved in creating a job description.
This pivotal position not only highlights the essential functions of managing personnel
but also carries the responsibility of talent nurturing and effective knowledge
dissemination. Throughout this assignment, my aim is to scrutinise this role, analysing
its core responsibilities & duties, required skills, and its significant impact within
Mindbridge's structure. Furthermore, employing the frequency-criticality formula, I
endeavour to assess the functions of this role based on the importance and frequency of
tasks and provide potential recommendations aimed at enhancing this role.

Who Are We
Mindbridge stands as Pakistan's premier English language-focused outsourcing
company, renowned for delivering cost-effective solutions. Specializing in customer care
services and back-office processes, it caters to global leaders across diverse sectors
including technical support, banking, telecom, transportation, and retail. Our success is
underpinned by world-class human resources, a steadfast management focus, dedicated
business units, and a robust financial platform—all aimed at ensuring unparalleled
client satisfaction. At the heart of Mindbridge lies a core value: "MAXIMUM
EFFICIENCY." Pound for pound, we confidently assert our superiority in our domain.
With a skilled team, extensive experience, and state-of-the-art infrastructure, we offer
an unbeatable combination, embodying our promise and embracing the challenge
ahead.
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Job Analysis
The job analysis process initiates by identifying the key tasks, duties, and
responsibilities associated with both the HR Executive and Product Trainer aspects of
the role. Encompassing a broad spectrum of duties across human resources
management and product training, the HR Executive and Product Trainer role is
diverse. This targeted recruitment approach ensures that individuals most suited to
excel in both HR management and product training aspects are sought after. Ultimately,
a thorough job analysis facilitates the creation of a job description that serves as a
valuable tool for recruitment, selection, performance evaluation, and employee
development. It ensures alignment with organizational objectives and facilitates
effective employee management processes.

At Mindbridge, the role of an HR executive entails comprehensive responsibility for

managing the entire project workforce. In addition to overseeing workforce
management, this role includes the crucial task of training newly hired individuals on
project offerings and proposing potential improvements for employee management
strategies. The journey for any HR executive at Mindbridge commences with
collaborative efforts with project heads to grasp staffing needs and devise workforce
planning strategies. Once these figures are established, the HR executive proceeds with
the recruitment and selection processes, which encompass sourcing, conducting
interviews, and managing employee onboarding—a significant component of the job.
These processes are executed through various channels, such as LinkedIn, Indeed,
online Mindbridge website form submissions, employee referrals, and internal
inductions/rotations.

Upon the successful hiring of employees, the HR executive assumes the role of Product
Trainer, responsible for developing diverse training materials, including presentations
and online resources, and facilitating engaging product training sessions to enhance
employees' understanding of products. The effectiveness of these training programs and
the success of employees are evaluated through meticulously crafted training-related
assessments, which are tailored after assessing the required skills and expertise for the
job. This aspect of the job is coordinated concurrently with employee recruitment to
ensure that competent individuals are onboarded for the project and they are equipped
with sufficient knowledge. Furthermore, the training evaluations are used to identify the
gaps hindering the training initiative's effectiveness and improvements are proposed for
future inductions.

Finally, following the successful confirmation of employees by project managers, the HR

executive compiles accurate and up-to-date HR records, including HR-related
paperwork such as the management of employee files and databases. The most
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challenging aspect lies in managing employee relations, which entails not only
addressing employee concerns in a timely manner but also maintaining confidentiality
to foster a positive work environment. The HR executive monitors employee
satisfaction, handles disciplinary actions, and proposes improvements. These
enhancements include organizing seminars to raise employee awareness, conducting
internal surveys, and introducing various incentive schemes after coordinating with
project managers. In addition to these responsibilities, the HR executive is required to
fulfill any other duties assigned by the HR director or supervisory body.

JOB DESCRIPTION
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About the Role

HR Lead recruitment, training, and employee relations management to empower
Executive & passionate individuals and drive impactful contributions to both workforce and
product success
Product Department: Human Resource Department
Trainer Reports to: HR Manager

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Responsibilities Recruitment and Onboarding: (45%)

● Collaborate with project managers to understand their requirements

and source candidates through various channels
● Assist in the end-to-end recruitment process, including job posting,
candidate screening, interview coordination, and applicant tracking
● Conduct initial screening to evaluate qualifications and shortlist
potential candidates for further consideration

Training and Development: (30%)

● Create diverse training materials, including, presentations, and

online resources, to support training initiatives effectively
● Assist in conducting assessments to identify training gaps and
learning priorities across different projects
● Assist in the collection and analysis of training evaluation data to
assess the effectiveness of training initiatives

HR Administration: (15%)

● Compiles accurate and up-to-date HR records, including

management of employee files and databases
● Assist in preparation of employment contracts, new hire paperwork,
and conducting orientation sessions
● Assist in the implementation of HR policies and procedures to
maintain a compliant and fair work environment.

Employee Relations: (10%)

● Address employee concerns and grievances in a timely and

confidential manner to maintain a positive work environment
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● Handle disciplinary actions and terminations, ensuring fair and

consistent practices
● Provide assistance to HR Manager and Director when needed

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Skills
● Attention to detail and a proactive approach to problem-solving
● Proficient with HR softwares, Google Docs, Microsoft Office, etc
● Strong multitasking abilities to develop comprehensive training
programs and materials
● Excellent interpersonal, negotiation, and conflict resolution skills
● Ability to work effectively in a team environment and collaborate
with colleagues
● Well-Experienced in using online platforms, job boards, social
media, and other recruitment channels for talent acquisition
● Ability to demonstrate a high level of integrity in dealing with
confidential and sensitive information
● Strong understanding of HR functions, practices, and employment
laws
● Strong organizational skills and the ability to manage multiple
projects simultaneously

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Education & ● Bachelor's degree in Human Resources, Business Administration, or
Experience a related discipline.
● Proven experience as an HR Executive role in a similar industry
● Experience in product training or technical training is highly
desirable

Recommendations

Mindbridge has the opportunity to enhance the existing Job Description for HR
Executive & Product Trainer by implementing a strategic roadmap. Introducing a
comprehensive strategic roadmap involves several key steps to ensure clarity,
effectiveness, and alignment with the organisation's objectives.
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The Key Recommendations includes

Introduction of Employee Playbooks: Employee Playbooks will serve as comprehensive

guides for employees, encompassing all tasks outlined in the job description along with
specified parameters such as time allocation and level of involvement to gauge
employee engagement effectively. These playbooks will go beyond the job description
by providing designated areas where employees can document additional or new tasks
undertaken. By incorporating employee playbooks into the workflow, Mindbridge can
better analyze the significance of tasks performed, ensuring the incorporation of new
responsibilities, and facilitating the allocation of appropriate resources for unnecessary
tasks. This proactive approach will not only enhance task management but will also
promote transparency and accountability within the workforce, ultimately contributing
to overall efficiency and productivity.

Conducting Due Diligence of Job Descriptions: To ensure the ongoing effectiveness and
relevance of job descriptions, Mindbridge should conduct due diligence at various
stages, from the initial hire to the latest updates. This involves conducting thorough
research and analysis to develop accurate and comprehensive job descriptions aligned
with organizational objectives. After the initial hire, periodic evaluations should be
conducted to assess the job description's effectiveness and relevance, incorporating
feedback from employees and supervisors. Regular updates to job descriptions should
reflect changes in organizational needs, industry trends, and feedback from
stakeholders. By consistently conducting due diligence, Mindbridge can ensure that its
workforce is aligned with organizational goals and positioned for success in a dynamic
environmentt