2/19/24, 11:19 AM Yahoo Mail - Re: RE:'BankOfBaroda=008-178-870' Online Fraud_14 Feb_CN_3561323221310510

Re: RE:'BankOfBaroda=008-178-870' Online Fraud_14 Feb_CN_3561323221310510

From: Priyansh Khandelwal (priyanshkhandelwal@yahoo.com)

To: crm@bobfinancial.com

Date: Monday, February 19, 2024 at 11:02 AM GMT+5:30

Dear Sheetal,

I have not shared the OTP or my PIN with anyone. You may check my call records. Request
you to check at your end please. Plus the transactions were identified by your system as
fraudulent transactions.
I have no idea about these transactions.

Regards!!
CA Priyansh Khandelwal
Phone 8859782645

On Monday, February 19, 2024 at 10:52:36 AM GMT+5:30, BOB FINANCIAL SOLUTIONS LTD-- Customer
Service <crm@bobfinancial.com> wrote:

Dear Cardholder,

This is with reference to your email disputing transaction on your credit card number 3561-XXXX-XXXX-
0510

TRANSACTION DATE MERCHANT NAME TRANSACTION AMOUNT

14-02-2024 PHONEPEPRIVATELIMITED 356 40720.00
14-02-2024 PHONEPEPRIVATELIMITED 356 25450.00

Post our investigation it has been found that these are OTP (One Time Password) verified transactions. As per
our records, these transactions were processed using secured authentication (PIN/ OTP verified). The liability
of such transactions lies with the cardholder and BFSL shall not be liable for such transactions.

Hence, BOB Financial cannot take up the dispute forward and is closing the dispute process from our end. You
are requested to clear all dues as per your billing statement cycle to avoid penalty/fees.

Note:- Never share your account details such as account number, login ID, password, PIN, UPI-PIN,
OTP, ATM / Debit card / credit card details with anyone, not even with bank officials, however genuine
they might sound.

Thanks & regards

Sheetal Mishal
Card Operations
Bobcard Limited
[formerly known as BoB Financial Solutions Limited]
Website : www.bobfinancial.com

about:blank 1/1