Issuance Policy Transaction

A submission may be bound, but its policy documents may not yet be issued because the carrier may
need to collect or verify additional information. The mechanism that PolicyCenter uses to support this
final step is the issuance policy transaction.

Issuance Overview
There are times that you may choose to bind a submission without issuing it. Perhaps you need to
collect additional information that binding does not require but issuing the final policy contract requires,
such as:
• Verification of eligibility for discounts in an auto policy.
• Name and address of the additional interest because the insured does not own the vehicle (but the
bank does).
• Receipt of VIN (Vehicle Identification Numbers) for vehicles on a business auto policy.
The point is, that while the carrier has agreed to provide coverage, there are some details that must be
confirmed before generating the paperwork.

How Issuance Works

To start an issuance policy transaction, the policy must already be bound, but not issued. In addition, the
policy must be no other open policy transactions. The issuance wizard behaves in much the same way as
the submission wizard. You can edit in the Policy Info screen, review the policy, requote, and change
payment options. To issue a policy, you must have the bind issuance system permission. A carrier can
use this permission to specify the set of users who can issue policies. This set may differ from the set of
users who can create policies.
Issuing a Policy
To issue a policy, you must first have a submission that has been bound but not issued.
1. Navigate to the Policy File Summary screen.
2. From the Policy tab Actions menu, select Issue Submission.
3. Beginning with the Policy Info screen, make any necessary changes. You can make any changes to the
policy, including changing the effective and expiration dates.
4. You must requote the policy. Click Quote.
5. Click Issue Submission. A dialog box verifies your action. PolicyCenter sends the policy information to
be generated and mailed by a print issuance system. The outcomes are:
If PolicyCenter successfully issues the policy, then the Issuance Bound confirmation screen appears and
the status is set to Bound. Your options are to:
• View your issuance policy transaction.
• View your policy.
• Go to the Submission Manager for the selected account.
• Submit an application for a different account.
• Go to your Desktop.
If issuance fails, PolicyCenter sets the UWApproval to Review status and creates an Issuance failed
activity. It then assigns it to the underwriter.

Issuance General Steps

The following diagram indicates the basic steps to issue a policy. These steps are for the base
configuration of PolicyCenter. Your business requirements and even lines of business can alter the
process.