Online-Store management ERP Enterprise Solution Online shopping or e-shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser. Alternative names are: e-web-store, e-shop, e-store, Internet shop, web-shop, web-store, online store, online storefront and irtual store. Mobile commerce (or m-commerce) describes purchasing from an online retailer's mobile optimized online site or app. An online shop evokes the physical analogy of buying products or services at a bricks-and- mortar retailer or shopping center; the process is called business-to-consumer (B2C) online shopping. In the case where a business buys from another business, the process is called business-to-business (B2B) online shopping. The largest of these online retailing corporations are Alibaba, Amazon.com, and eBay. Retail success is no longer all about physical stores. This is evident because of the increase in retailers now offering online store interfaces for consumers. With the growth of online shopping, comes a wealth of new market footprint coverage opportunities for stores that can appropriately cater to offshore market demands and service requirements. Asan integrated CMS and Ecommerce Solution, Sitefinity allows you to personalize the entire shopping experience of your customers. Using the context of what your visitors read, what they search for, their wish list and average spending and other information they share about themselves you can provide a guided and relevant buying experience that results in more online sales.2. Online Store Modules Our Online Store ERP Software Solution covers the following features... “+ Checkout “> Shipping “+ Payment * Customer Accounts + Catalog Management “+ Catalog Browsing + Product Browsing > Analytics and Reporting + Business Reports “+ Order Management + Site Management + Search Engine Optimization3. Online Store Process Flow Chart Customized Homepage Product Searches Powerful search buttons can be placed anywhere on the site, or the car sweb pages ‘Select Product Category or Preduet search ‘Temporary Onder File “Continue Shopping" can be selected at any point; ot (Checkout Bution clicked etm later if interrupted J Enier Personal, Billing and Skipping details k¢mmmmmp| Customer Data file Final Order Accep tance (Checkout using Secured Server E-mail Invoices are automatically seri to the customerModule 1: Catalog Management Product Catalog Management is a system that manages an online product catalog of a company's, products and services and allows users to quickly search and find relevant products and options. Big Machines product catalog and search capabilities help sales teams , customers, and end-users quickly find relevant product information online. INFORMATION TO BE MAINTAINED FOR CATALOG MANAGEMENT : Inventory Management with Backordered items, Minimum and Maximum quantities Batch Import and Export of catalog Batch Updates to products in admin panel Google Base Integration Simple, Configurable (e. Size, color, etc.), Bundled and Grouped Products Virtual Products Downloadable/Digital Products Create Store-specifie attributes on the fly Catalog Management should maintain following tables: 1. Category Table: 2. Product Table Category Table:- ‘The system will maintain information of all the categories of the products Following information is maintained: 1. Category ID 2. Category name Product management‘The system will maintain information about various products of the store. Following information is maintained: lodi Product ID Category ID Product name Product description Price 2: Customer Accounts Module Customer accounts management module maintain the information about all the customers like address, contact no, their previous product choices ete. This information is very useful for successful ecommerce market. E-Shop supports three modes of customer management + Enable Account Logi + No Accounts Customer records and orders are tracked, but no login to the store is created for your customer. Customer records provide a historic log of customer activity where a single customer may have many customer records for each order they place on the site. s A customer login is created (associated with the email address of the customer) to login to their account dashboard to access past orders and downloads, and to make future checkouts faster and easier. During checkout, customers set a password to access their account, They can then login to their account on the store’s account page with their email address and their specified password. + Enable Account Logins integrated with Word Press Users ‘A Word Press user is created when the order is final, and itis associated with a Shop customer to track their purchases. During checkout, customers set both a login name s used as the Word and a password to access their account. The login name they setPress user login name when the account is created. Customers can then login to their account on the store’s account page with their WordPress user name and their specified password. INFORMATION TO BE MAINTAINED FOR CUSTOMER ACCOUNT MANAGEMENT : Order status and history Re-orders from account Recently ordered items Downloadable Products Address Book with unlimited addresses Default Billing and Shipping addresses Wishlist with ability to add comments Email or Send RSS feed of Wishlist Newsletter Subscription management Product Reviews submitted Module 3: Catalog Browsing Module Catalog Browsing designed from the ground up to be flexible, feature rich and customizable, Keyword Searches, Reviews and Ratings, Tiered Navigation and Random Featured Items make sure that itis easy for your customers to find the right product for their needs. Pricing by price list and discount level Contract pricing Generic Content block to create category landing pages Multi-Tier Navigation Create separate look and feel for each category Recently viewed productMy Catalogue displays recently purchased items Related Documents Cross-Sell, Up-Sell and Related Items Product Reviews Product listing in array or list format by category INFORMATION TO BE MAINTAINED FOR CATALOG BROWSING MANAGEMENT ; Layered/Faceted navigation for filtering of products in Categories Layered/Faceted Navigation for filtering of products in Search Results Product comparisons Recently compared products Popular Search Terms Cloud Filter by Product Tags Product Reviews Product listing in grid or list format Breadcrumbs Module 4: Product Browsing E-shop flexible engine allows you to set up category structures and product pages to suite your business. While built in functionality for up-sell, cross-sell and related items increase the average value of your orders. Multiple images per product Multiple sizes per image Product Reviews Product Ratings Related Products© Quantity Discounts + Item Variations (Size, Colour) + Package Configurator INFORMATION TO BE MAINTAINED FOR PRODUCT BROWSING MANAGEMENT: Multiple Images Per Product Product Reviews Related Products Stock Availability Module 5: Checkout Module Checkout is the lynchpin of e-commerce. It’s how customers buy and retailers get paid. Yet despite years of evolution, only a few changes have significantly impacted checkout conversion online. Knowing what worked, what didn’t, and what might can help improve checkout forms today and reveal what the future of digital shopping could be tomorrow. The checkout page(s) are your last chance to seal the deal and complete a sale, The process itself can make or break the transaction, Confused shoppers may contact you for assistance, but they account for a small percentage of people who have difficulties. The majority of shoppers encountering checkout problems will simply abandon shopping carts and look elsewhere Checkout Strategies 1. Display steps: If your store uses a multi-page checkout, be sure to include steps on each page. This helps eliminate frustration by telling shoppers how many more steps there are. Ultimately, the checkout process should contain no more than three stepped pages.© Quantity Discounts + Item Variations (Size, Colour) + Package Configurator INFORMATION TO BE MAINTAINED FOR PRODUCT BROWSING MANAGEMENT: Multiple Images Per Product Product Reviews Related Products Stock Availability Module 5: Checkout Module Checkout is the lynchpin of e-commerce. It’s how customers buy and retailers get paid. Yet despite years of evolution, only a few changes have significantly impacted checkout conversion online. Knowing what worked, what didn’t, and what might can help improve checkout forms today and reveal what the future of digital shopping could be tomorrow. The checkout page(s) are your last chance to seal the deal and complete a sale, The process itself can make or break the transaction, Confused shoppers may contact you for assistance, but they account for a small percentage of people who have difficulties. The majority of shoppers encountering checkout problems will simply abandon shopping carts and look elsewhere Checkout Strategies 1. Display steps: If your store uses a multi-page checkout, be sure to include steps on each page. This helps eliminate frustration by telling shoppers how many more steps there are. Ultimately, the checkout process should contain no more than three stepped pages.example, if the credit card was declined, display the error at the top of the page and change the color of text for the payment fields to red. 10. Only required info should be required. Survey questions, order comments and gift messages should never be required. If customers want to tell you how they found your site, or that they experienced a problem, they will.INFORMATION TO_BE MAINTAINED CHECKOUT MANAGEMENT : One-Page Checkout * SSL security support for orders on both front-end and back-end, Shipping to multiple addresses in one order Checkout without account/Guest Checkout Shopping Cart with tax and shipping estimates Module 6: Payment Module: While buying products on E-shop, it is extremely important that you select the right payment method for yourself. E-shop offers an array of payment options, both online and offline, which are made available to you by the seller. Different payment methods have innumerable advantages and every option can work differently for different buyers. Before you buy an item, always make sure that the seller’s payment methods will work for you. Payment Methods Online Payment Methods: Online Bank Transfer Credit Card Debit Card Cash Card Mobile Payment (IMPS/Airtel Money) Offline Payment Methods Paisa Pay Cash on Delivery (for PowerShip sellers only) INFORMATION TO BE MAINTAINED FOR PAYMENT MODULEConfigurable to authorize and charge, or authorize only and on creation of invoices Integrated with multiple PayPal gateways Saved Credit Card method form off-line payments Accept Checks/Money Orders Accept Purchase Orders Module 7: Shipping Modul Shipping methods The Ecommerce Plus templates currently support the following shipping methods: Flat rate shipping If you select lat rate shipping you can enter 2 shipping costs in the product admin section. One is for the cost to ship one of an item, and the second is the cost to ship the second and subsequent instance of an item, If the cost for the first item is $5.00 and the cost for the second and subsequent is zero then total shipping cost will be $5.00 however many of a product is shipped. Second and subsequent is for one particular product only. If you sell one product x and one produet y then both will be charged the first shipping cost. Weight based shipping Shipping is calculated by product weight according to the shipping zone to easily facilitate national and international shipping. If weight based shipping is selected, then the country zone can be set in the countries admin panel, and new zones can be edited by following the Edit Postal Zones link in the main admin panel. The system works such that you can set a series of weight limits and shipping costs for packages up to those weight limits. The weight can be in pounds, kg, ounces, whatever. You give it meaning by what you enter as the product weight in the products admin page.Price based shipping The idea here is the similar to the weight based shipping in that you would need to define the price per postal zone: In Main Settings choose "Price based shipping" Then click on "Postal Zones" Name one or more zones (for example USA, Canada, International - just zone 1, 2, 3 ete.) Click on "Edit Rules" ‘As an example fill in Max Price with $20.00 in the first column and $5.00 in the second column - that would mean that the shipping cost of items up to a price of $20 would be $5, continue like that until you have all the prices and zones you require. Shipping Process Flowchart saa) | EE) i urs aiFollowing informa n_ are handled for Shippin; integrated for real-time shipping rates Shipping to multiple addresses in one order On-site order tracking from customer accounts Ability to specify allowed destination countries per method Flat rate shipping per item Free Shipping Module 8: Site Management Module Connect your customers, employees, partners, and customers with the information they need through optimized processes for managing and delivering content to the Web, mobile, or other media channels © Control multiple websites and stores from one Administration Panel lity to share as much or as little information as needed Multi-Lingual ‘© Support for localization * Support for multiple currencies Admi istration Permission system Roles and Users Web Services API form easy integration between magento and any third-party application Marketing Promotions and Tools Flexible Coupons (pricing rules) with ability to restrict to stores, customer groups, time period, products, and categories Catalog Promotional Pricing by percentage or fixed amount with ability to restrict to stores, categories, products Free Shipping Option Search Engine Friendly URL's URL Rewrites Recently Viewed Products Recently Compared ItemsRSS Feeds for New Products, New Specials and New Tags Auto-generated Site Map Google Site Map Polls Newsletter management Module 9: Business Reports Module: Integrated with Google Analytics Admin Dashboard for Report Overview Sales Report RSS feed for New Orders Tax Report Best Viewed Products Report Best Purchased Products Report Total Sales Invoiced Total Sales Refunded Best Customers Report by Total and Number of Orders, Module 10: Order Management View, edit, create and fulfill orders from admin panel Create one or multiple invoices, shipments and credit memos per order to allow for split fulfillment Print invoices and packing slips Email Notifications of Orders Module 11: Search Engine Optimization Search engine optimization (SEO) is the process of affecting the visibility of a website or a web page in a search engine's "natural" or un-paid (“organic”) search results. In general, the earlier (or higher ranked on the search results page), and more frequently a site appears in the search results list, the more visitors it will receive from the search engine's users. SEO maytarget different kinds of search, including image search, local search, video search, academic search, news search and industry-specific vertical search engines, 100% Search Engine Friendly Google Site Map URL Rewrites give full control of URL's Meta_information for products and categories Auto-generated Site Map for display on site Auto-Generated Popular Search Terms Page Module 12: Analytics and Reporting Integrated with Boodle Analytics Admin Dashboard for Report Overview Sales Report RSS feed for New Orders ‘Tax Report