OmniPCX Enterprise

Interactive Enterprise
Communications
the VISION
Think

> 2 A L C AT E L
about it.
What if your communications system empowered everyone in your company, making them
more flexible and responsive, whether they’re working at the headquarters, in a branch
office, on the road or even from home.

What if your communications system came with multimedia interaction tools, allowing you to
improve your responsiveness to your customers and interact with them the way they want,
and enabling you to better serve their needs.

What if your communications system enabled distributed knowledge working, flexible

deployment of new applications, and cost savings all in one.

What if your communications system provided the latest technologies, allowing you to mix
and match applications to meet your evolving business needs.

What if your communications system was highly reliable, secure, and so easy to manage
that resources are more available for your core business and allows changes as your
business dictates.

Think about it.

The Alcatel OmniPCX Enterprise is the world’s most advanced and integrated
communications system. Designed for medium-sized businesses and large corporations, it
combines the best of the old (legacy TDM phone connectivity) with the new (a native IP
platform and support for Session Initiation Protocol) providing a cost effective and complete
communications solution.

The Alcatel OmniPCX Enterprise will improve productivity and enhance customer care, as
well as reduce telecommunication expenses and the cost of operations. It provides a high-
availability platform (UNIX and Linux) delivering powerful communication tools, including:

• customer care center • feature-rich networking • resiliency mechanisms

over all types of media
• embedded mobility solution • tools that simplify daily
• business applications administration tasks
• web-enabled soft phone

With the integration of TDM and IP technologies and the open, modular design, you can
evolve from your legacy system as your needs dictate. That’s real investment protection.

You can focus on your business while the Alcatel OmniPCX Enterprise takes care of your
business communications.

A L C AT E L 3 >
Architectural
flexibility
The architectural flexibility of the OmniPCX Enterprise means that it integrates with existing voice and data infrastructure, providing
new applications in addition to the traditional features and stability of existing TDM systems. This flexibility provides a cost-
effective, tailored communications solution designed for specific business needs and goals, and evolves as those needs change.

Modular and scalable architecture Easy integration means risk-free

The OmniPCX Enterprise delivers high modularity
and scalability, able to scale up to 50,000 users in
one virtual system – and up to one million+
networked users - with full feature consistency across
the network and a single management application.
But scalability works both ways, and the OmniPCX
Enterprise can also scale down to support branch
offices with 1-250+ users.
Standard application interfaces insure
easy integration
Alcatel uses standard operating systems and
application interfaces. This insures extensive
integration of existing and emerging applications
and communication technologies like SIP into your
current infrastructure, extending the value of your
existing network.
migration
Alcatel’s unique hybrid TDM/IP architecture means
support for users over TDM and IP with no
compromise on features. It also provides a risk free
IP migration path allowing your organization to
deploy IP at your own pace.
• Runs on Linux and UNIX operating systems
• Native and standard-based interfaces to third
party applications
• Application protocols: CSTA, TAPI, TSAPI, etc.
• Web: XML, HTML, Java, SIP, DHCP, DNS,
LDAP, H.323, etc.

Architectural Flexibility
Frame
• Scalability
IP Relay
• Adaptability
ISDN
10/100BT
ATM • Ease of integration

OC-3
STM1
X24/V11
T1/E1

> 4 A L C AT E L
Intelligent
networking
Intelligent networking means delivering consistent communication system features, services and applications, over any media or
transport to all users across the enterprise, regardless of location. A single distributed system means you have only one system to
manage instead of hundreds or even thousands of individual components.

Consistency of features and applications Intelligent call routing

Alcatel’s OmniPCX Enterprise delivers consistent feature
and application access across the entire organization –
extending HQ capabilities to remote sites and even to
home workers. The same features, the same
applications, and the same user interface. Network-
wide services such as voicemail, attendants, directory
– with dial-by-name, dial plan, and authentication are
centrally managed and universally accessable.
Alcatel OmniPCX Enterprise delivers route efficiency
and cost savings by intelligently “looking ahead” to
route calls in accordance with business policies. Calls
are intelligently routed using distributed LCR / ARS
based on route availability, route cost / tariff,
connection voice quality level, user profile and
calendar. Wireless and remote workers are easily and
efficiently located.

Intelligent call routing is also a valuable asset for

Broad range of connectivity options
balancing multi-site call center traffic.
Alcatel provides universal connectivity that extends the
value of existing networks and saves money when
migrating to next generation communication tools.

• IP • PSTN • ATM •Fiber

• ISDN • Leased • Frame
lines Relay

Intelligent Networking IP
Frame
Relay
• Consistency of features and applications
ATM ISDN
• Broad range of connectivity options
• Intelligent call routing

A L C AT E L 5 >
Highest
r e l i a b iml ai nt ay g&a b i l i t y
Your business needs a secure and highly available network. Alcatel’s OmniPCX Enterprise delivers industry leading system availability
and resource protection across a centrally managed enterprise voice network.
Full featured, remote site survivability
Alcatel’s OmniPCX Enterprise provides the most
flexible and cost-effective solution for branch office
survivability. Centralized and decentralized options
are available and provide complete feature
transparency, local PSTN access, and a single
management platform. Both options extend full
features, services and capabilities to any user, over
any phone, in any location, over any media. Remote
site management is also simplified through the use of
a single, network-wide management tool.
Highest reliability and carrier-class
availability
Alcatel technology delivers continuous operation
across the entire voice network through cost-effective
server redundancy, physical separation of main and
backup servers, redundant LAN / WAN connections,
and distributed switching.
Highest Reliability
• Affordable carrier-class availability
• Full featured remote site survivability
• IP security mechanisms
• Traditional voice security without
compromise
> 6 A L C AT E L
Security
Alcatel provides a migration path to next generation
IP Communications tools without compromising
traditional voice security controls. The OmniPCX
features full call barring and restriction capabilities,
full activity reporting and monitoring, enterprise-wide
authorization codes, and voicemail and phone
passwords. The Alcatel OmniPCX Enterprise delivers
carrier-class system availability and protects resources
in an IP environment by using embedded IP security
mechanisms such as hardened equipment that has
security-by-default, rights-based administrative access,
and communications-grade operating systems based
on Linux and UNIX.
These security mechanisms protect your information
and assets while increasing revenue opportunities by
providing a secure and reliable system.
Simplified Management
• Single network-wide management tool
• Synchronization across the network
• Movable licenses
Customer
interaction
Your communications system has many tasks to fulfill. Communicating with customers, keeping them satisfied, and securing their
loyalty is among the most important. Alcatel’s superior customer interaction enhances your ability to satisfy your customers through
quicker, more knowledgeable interactions.

Complete and consistent range of The adaptive call center

components Alcatel has leveraged the open, distributed

Alcatel’s OmniPCX Enterprise delivers a complete architecture of the Alcatel OmniPCX Enterprise to

and consistent range of components that improve the deliver a full IP virtual contact center. Agents can

customer experience by allowing customers to be distributed across the network, anywhere in the

interact using their preferred method – e-mail, instant world, rather than grouped all in one room. A

messaging, the Web, voice and fax.
Unmatched integration capability
Full, flexible, and optimum customer response is
possible by integrating communications into your
business applications. Alcatel’s OmniPCX Enterprise
delivers unmatched integration capability – enabling
your business to leverage existing applications and
provide a future-proof platform for growth.
flexible, customizable agent environment is easily
managed and provides real-time adaptability so
when peaks occur, agents can easily log in and
handle customer requests – with full access to
customer data – then log out again when the rush
is over.
Standards-based application interfaces
The OmniPCX Enterprise offers support for standards-
based application interfaces such as:

• CTSA • TSAPI • VxML • DDE

• TAPI • JAVA • OLE

Customer Interaction
• Complete and consistent range of
components
• Unmatched integration capability PSTN

eMail

• Business adaptability Web callback

Chat
1999
VoIP
2000
2001 Co-browse at same time
2002
2003

A L C AT E L 7 >
Agile
workplace
Internet technologies are the future of the workplace. They are powerful, versatile, and easy to use. Alcatel’s OmniPCX Enterprise
enhances the productivity of users across the entire network while providing risk-free migration to next-generation IP communication
tools. Knowledge workers are provided the tools that enable them to be flexible, have information at their fingertips, and be
responsive to customers.
Consistent, feature-rich telephony
Alcatel’s OmniPCX Enterprise delivers consistent and
feature-rich telephony across the entire voice network,
with the same advanced communication features on
fixed or mobile phones, or a PC. Some of the 500+
features include:
• dial-by-name with a unique, integrated QWERTY
keyboard
• embedded voice guidance in multiple languages
• dynamic contextual soft keys, including voicemail
• hot dial and line selection
And, the OmniPCX Enterprise supports any type of
phone – analog, digital, IP, or SIP – both fixed and
wireless.
Agile Workplace
• Consistent, feature-rich telephony
• Support of standard SIP endpoints
• Full-featured on-site mobility
• Voice-enabled PC desktop
environment
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Full-featured mobility
A complete on-site mobility solution is embedded in
the OmniPCX Enterprise, making mobile campus
employees more productive by providing the same
features and service levels on their wireless phones as
they have on their desktop phones – dial-by-name,
multi-line, etc. – leveraging all the latest mobility
technologies. It also provides off-site access to
profiles and messaging services to increase access
and productivity when away from the office. Features
include:
• “Twin set” for seamless desktop and
wireless handset use
• Roaming between networked sites
• Automatic registration – same number,
voicemail, user profile
• Secure guest-phone operation
• Native, radio-base stations connects on
same card as digital set
• Notification ser ver provides alarm
signaling on mobile PWTs to keep
employees informed of critical issues
• Ubiquity solution closely integrates off-
site mobile employees within the
company communication process and
are easily reached by colleagues and
customers
The OmniPCX Enterprise also provides seamless off-site
communication. Employees no longer require multiple
numbers – calls can automatically be routed to an off-
site cellular phone or, via VPN, to a client PC with a soft
phone – with full security assured. Voicemail, fax mail,
e-mail, and Web-based applications and information are
right at their fingertips, increasing productivity
regardless of location.
Work from home
Home workers can now be fully integrated into the
enterprise communication network and knowledge base.
With a multimedia PC linked via modem, ISDN, DSL or
cable, remote users can send and receive data and
have access to the same telephony services as on-site
staff – phone directories, call by name, direct inward
dialing, manager/assistant features, and more.
Support of standard SIP endpoints
Alcatel’s OmniPCX Enterprise provides access to new
IP/multi-media capabilities and standard Session
Initiation Protocol (SIP) endpoints. Support for third-party
SIP endpoints as well as communication between SIP
and non-SIP endpoints provides authenticated access to
network resources and tracking of SIP users’ usage with
call accounting.
Phones - versatile and powerful
Alcatel Reflexes and Alcatel e-Reflexes phones are a
complete range of feature-rich IP, digital, and analog
handsets. An intuitive user interface guides the user
through each of its 500+ features, saving valuable time
and frustration. An integrated QWERTY keyboard
allows users to dial-by-name through the network LDAP
directory, eliminating the printing and distribution of
corporate directories. The keyboard also enables text
messaging, and user-programmable soft keys can be
customized to the needs of your organization. These
are just a few of the many features designed to increase
user efficiency and productivity.
The Reflexes digital phones versatility extends beyond
the features however. They can be converted to IP
phones by simply installing an IP plug in the back,
allowing you to migrate from digital to IP to the desktop
at your own pace, without replacing the phones
Voice-enabled PC desktop environment
Alcatel’s OmniPCX Enterprise enhances the PC desktop
environment by integrating voice services through our
award winning soft phone technology.
With “out of the box” integration with Microsoft Outlook
and Lotus Notes, and XML API to integrate controls for
OmniPCX in web applications, the 4980 soft phone is
an easy to use, customizable, and powerful PC-client
and/or web application. It offers a
digital telephony-like feature set with
advanced features such as groupware
and instant messaging and provides VoIP
access and easy association with any
phone.
Alcatel 4980 soft phone
A L C AT E L 9 >
Why
Alcatel
The Alcatel OmniPCX Enterprise comes from a worldwide leader in telecommunications and Internet technology. Alcatel has
engineered and delivered innovative, best-of-breed technology for more than a century. We are a primary source of new
technologies for the telecommunications industry with over 25,000 technology patents that span carrier, enterprise, optical,
satellite, submarine, and mobile networks.

Alcatel’s Enterprise Networking Division designs and
delivers IP Networking technology that is self-healing,
standards based, and capable of continuous
operation delivering long-term value without a cost
premium. Our proven, standards-based IP Telephony
technology and products have set the standard for
intelligent networking and are the most awarded IP
Communication products and solutions in the industry.
We have experience from designing and building 70
million plus lines of voice, over 25 million of which
are native IP, and over 12 million ports of data,
supporting over 500,000 users.
Our communications products are not just backed up
by our experience, but by a world-wide network of
Alcatel Business Partners. Partners who are trained
by skilled specialists to bring the customized support
your business requires to optimize your
communications network. Partners who can
guarantee the optimized solution at the right price,
with the right level of service, and deliver sound
advice for the development of your solutions as your
business grows. In fact, they can offer you a whole
spectrum of services, from installation support, hotline,
hardware maintenance, software support, audit,
professional services, right through to repair services.
Everything you need to ensure that your Alcatel
OmniPCX Enterprise performs optimally.

> 10 A L C AT E L
A number of awards have confirmed
the outstanding power and quality of Alcatel business communications systems
2001 Product of the Year Award from
Internet Telephony Magazine
“Alcatel’s OmniPCX 4400 is a clear leader in the IP PBX
system sector of the IP telephony industry. We’re proud to
recognize their hard work and innovation with a Product
of the Year Award for 2001,” said Rich Tehrani, president
of TMC and group editor-in-chief of INTERNET
TELEPHONY®.
International Engineering Consortium’s (ICE)
InfoVision Award
“The InfoVision Awards are committed to recognizing and
applauding those companies that not only strive for and
achieve excellence, but also whose vision results in a
positive impact on the growth and advancement of the
industry,” says John Janowiak, IEC senior director. “The
Alcatel OmniPCX 4400 is an example of a product that
has achieved a level of excellence well-deserving of this
recognition.”
Computing Awards for Excellence Network
Product of the Year (U.K.)
“The latest version of the Alcatel OmniPCX was shortlisted,
showing features that provide remote branch offices with
lower communications costs and improved voice quality
over IP networks. It also demonstrated the Alcatel
OmniPCX having an enhanced network management
platform, the OmniVista, making network management
simpler and more accessible.”
Network World World Class Winner for
Alcatel 4980 Soft Phone
“Alcatel’s 4980 Soft Phone was clearly a cut above the
others, earning our World Class Award. In the features
realm, this product supported 37 of the 41 features we
deemed necessary for use in a corporate setting. Alcatel’s
product also topped the ticket in terms of installation, ease
of use and configuration.”
2002 eWeek eXcellence Award
“Alcatel’s OmniPCX 4400 is an enterprise-class telephony
product that can integrate with existing phone systems and
provides superior branch-office survivability over
competitive products.”
Miercom’s Networks As Advertised Award
“Based on competitive tests of 10 leading IP PBXs recently
conducted by Miercom, the Alcatel OmniPCX 4400
received high praise for its scalability, voice quality and
low latency. The system offers many amenities for third-
party IP connectivity.” Miercom Lab Testing Summary
Report, February 2002.
TMC Labs Innovation Award
“Alcatel’s OmniPCX 4400 as a Innovation Award winner
was a no-brainer for several reasons, but in particular
since it is the only true “open” IP-PBX platform,” said Tom
Keating, vice president and chief technology officer and
executive technology editor, TMC Labs. “By running on
UNIX, the Alcatel OmniPCX 4400 demonstrates openness,
robustness, resilience, and scalability not seen in many
competing products.”
A L C AT E L 11 >
www.alcatel.com/enterprise

Alcatel
26801 West Agoura Road
Calabasas, CA 91301 USA
Contact Center
(800) 995-2612 US/Canada
(818) 880-3500 Outside US
www.alcatel.com/enterprise

Product specifications contained in this document are subject to change without notice. Contact
your local Alcatel representative for the most current information. Copyright © 2003 Alcatel
Internetworking, Inc. All rights reserved. This document may not be reproduced in whole or in
part without the expressed written permission of Alcatel Internetworking, Inc. Alcatel® and the
Alcatel logo are registered trademarks of Alcatel. All other trademarks are the property of their
respective owners.
P/N 031373-00. 6/03