1.

What is the organizational structure of a hotel, specifically focusing on the Front

Office (FO)?
2. Can you elaborate on the functions and coordination within the Front Office of a hotel
organization?
3. How does the layout and design of the Front Office contribute to its efficiency?
4. What are the various sections within the Front Office, and how do they work together
in a hotel?
5. Can you provide details about the equipments used in the Front Office of a hotel?
6. How does the staffing and organizational chart differ in Small, Medium, and Large
hotels' Front Office departments?
7. What qualities are essential for Front Office staff in a hotel, and how do they
contribute to the overall guest experience?
8. Could you describe the job functions and responsibilities of the Front Office,
including the Lobby, Bell Desk, Travel Desk, and GRE (Guest Relations Executive)?
9. What is the significance of the Bell Desk in a hotel's Front Office operations?
10. How does the Travel Desk function within the Front Office, and what services does it
typically offer to guests?
11. What role does the Guest Relations Executive (GRE) play in the Front Office, and
what are their responsibilities?
12. Can you provide a detailed overview of the staffing and job descriptions within the
Front Office of a hotel?

1. Tariff and Basis of Tariff Charging:

a. What are the different types of tariffs offered by the hotel?

b. How is the tariff determined or charged for different room types?

c. Can you explain the basis on which the tariff is calculated?

2. Types of Rooms:

a. What are the various types of rooms available in the hotel?

b. How do the features and amenities differ among different room types?

3. Room Rates:

a. Describe the different types of room rates offered by the hotel.

b. How are room rates determined, and what factors influence them?

4. Responsibilities of Front Office:

a. How does the Front Office handle emergency situations?

b. What measures are in place for ensuring hotel and guest security?

5. Handling Complaints:

a. What are the different types of complaints that the Front Office may encounter?

b. How does the Front Office staff deal with guest complaints effectively?

6. Dealing with Complaints:

a. Can you outline the steps involved in handling a guest complaint?

b. How is guest feedback utilized to improve services?

7. Safe Deposit Facility and Lost & Found:

a. Explain the safe deposit facilities provided by the hotel.

b. What procedures are in place for handling lost items and managing the lost & found
department?