Chapter 4Chapter 4 Learning Objectives Te Mu hanes isl ote no © Differentiate emotions from moods and list the basic emotions and moods, Discuss whether emotions are rational and what functions they serve. On muerte tone hare OR ee er mie ou facee eee ice Ua eu aa geet Oe om Cun a ES usa etn ue a a ‘© Be able to identify strategies for emotion regulation and their likely effects. OR Neue Se curiae rtsea Differentiate Emotions from Moods, £07 List the Basic Emotions and Moods Why Were Emotions Ignored in OB? OM ta Naame mat 1eCei Tl ie Lied eda ee Cae el LED Managers worked to make emotion-free environments © View of Emotionality Emotions were believed to be disruptive Emotions interfered with productivity Only negative emotions were observed e@ Now we know emotions can’t be separated from the Ndi EreDifferentiate Emotions from Moods, List the Basic Emotions and Moods etna oso brood noe offline ht people experionge Aled aor ks eegetaaced bs Ss tem of Scene mao Z N —— Moods © Cosmed by pectic event # Conse is chen general ond uncloor 3 Lan longer thon emotions rowsy Differentiate Emotions from Moods, £07 List the Basic Emotions and Moods @ While not universally accepted, there appear to be six basic emotions: 1. Anger . Fear . Sadness . Happiness . Disgust . Surprise (eS)Differentiate Emotions from Moods, List the Basic Emotions and Moods May even be placed in a spectrum of emotion: 7 ‘Anger Disgust Cee)Emotions Functionsa Moye te TCA -eeLlt Rese) | Emotions and Moods e Personality There is a trait component — affect aleTardisyf e Day and Time of the Week There is a common pattern for all of us e Happier in the midpoint of the daily awake period e Happier toward the end of the weekIdentify the Sources of Emotions and Moods (Our Moods Are Affected ky the Day of the Week Negotire monde are highest on Sundays ond None Bea Se df ought the weak — ~~ Poste olect — at — Negotve fle a ek Am Al iy md gee an Ry piIdentify the Sources of Emotions and Moods (Our Moods Are Affected by the Time of Bay ES pat ce co03 Identify the Sources of Emotions and Moods Merl ilale Illusory correlation — no effect Sit) Even low levels of constant stress can worsen moods e Social Activities Physical, informal, and dining acti increase positive moodsyo Identify the Sources of LO3 ‘ Emotions and Moods ® Sleep Poor sleep quality increases negative affect Celt) e@ Does somewhat improve mood, especially for depressed people7 Moye Identify the Sources of Emotions and Moods e Age Older folks experience fewer negative emotions CESi-)4 Women tend to be more emotionally expressive, feel emotions more intensely, have longer-lasting moods, and express emotions more frequently than do men Due more to socialization than to biologyri Show the Impact Emotional Labor L104 Has on Employees Emotional Labor-An employee's expression of organizationally desired emotions during ar deere ieclt lee LNel a Kee eEmotional Dissonance: Employees have to project one emotion while simultaneously feeling another Can be very damaging and lead to burnoutri Show the Impact Emotional Labor LO4 Has on Employees eTypes of Emotions: Felt: the individual’s actual emotions Displayed: required or appropriate emotions e Surface Acting: displaying appropriately but not feeling those emotions internally © Deep Acting: changing internal feelings to match display rules - very stressfulDescribe Affective Events Theory and Identify Its Applicationsaie 5 Describe Affective Events Theory and Identify Its Applications An emotional episode is actually the result of a series of emotional experiences triggered by a single event Current and past emotions affect job satisfaction Emotional fluctuations over time create variations in job performance Emotion-driven behaviors are typically brief and variable Both negative and positive emotions can distract workers and reduce job performanceyo iO 5 Describe Affective Events Theory and Identify Its Applications @ Emotions provide valuable insights about behavior e Emotions, and the minor events that cause them, should not be ignored at work; they accumulate- Contrast the Evidence LO6 For and Against the Existence of Emotional Intelligence fa e Emotional Intelligence is a person’s ability to: eT eeli e Recognizing own emotions when Cy eol-ta-vale {| Detect emotions in others Manage emotional cues and informationContrast the Evidence For and Against the Existence of Emotional Intelligence A Cascading Model of Emotional intelligence Perceive Emosions i Sal ‘ond Others emcees |-——>[ 1 Understand the Meaning of i Enctione Emotional Sebliy = | —___>| Regulate tmosonsyr Contrast the Evidence (ons For and Against the Existence of Emotional Intelligence @ Elis controversial and not wholly accepted Case for El: e Intuitive appeal; e Predicts criteria that matter; @ Is biologically-based.- Contrast the Evidence LO6 For and Against the Existence of Emotional Intelligence ie @ Elis controversial and not wholly accepted Case against El: © Too vague a concept; © Can’t be measured; © Its personality by a different name.= Be Able to Identify Strategies LO6 for Emotion Regulation and Their Likely Effects y e Emotion regulation is to identify and modify the emotions you feel. © Strategies to change your emotions include thinking about more pleasant things, suppressing negative thoughts, distracting yourself, reappraising the situation, or engaging in relaxation techniques.y ion Apply Concepts About Emotions and Moods to Specific OB Issue CTT fel) EI should be a hiring factor, especially for social jobs. e Decision Making Positive emotions can lead to better Clete tte) om © Creativity ® Positive mood ite grt flexibility,y on Apply Concepts About Emotions and Moods to Specific OB Issue CM feb TE Tato) Positive mood affects expectations of success; feedback amplifies this effect. @ Leadership Emotions are important to acceptance of Test | Cm icemelce revit Met Le (oeApply Concepts About Emotions and Moods to Specific OB Issue (107 @ Negotiation Emotions, skillfully displayed, can affect negotiations © Customer Services Emotions affect service quality delivered to customers which affects customer relationships Emotional Contagion: “catching” emotions e Job Attitudes Can carry over to home, but dissipate overnightApply Concepts About Emotions and Moods to Specific OB Issue (107 e Deviant Workplace Behaviors Negative emotions lead to employee deviance (actions that violate norms and Plc Ure 11) } © Safety and Injury at Work Don’t do dangerous work when in a bad mood @ Manager’s Influence Leaders who are in a good mood, use humor, and praise employees increase positive moodsManagerial Implications © Emotions and moods are a natural part of an individual's makeup. © Ignoring co-workers’ and employees’ emotions and assessing others’ behavior as if they were completely rational is wrong. @ “You can’t divorce emotions from the workplace because you can’t divorce emotions from people.” Carte eM eM etc Maco E Lalo | moods will significantly improve their ability to explain co-workers’ and employees’ behaviors.