grp8 Chap 1 To 3 S3a Pet Shop Management System

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Grp8 CHAP 1 TO 3 - S3A - Pet Shop Management System
Bachelor of Science in Computer Science (Technological University of the Philippines)
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TECHNOLOGICAL UNIVERSITY OF THE

PHILIPPINES – TAGUIG
KM. 14 East Service Road, Taguig City Philippines
Pet Shop Management System: Converting a Pet Grooming and

Clinic System into an All-in-One
A System Integration and Administration 2 Project Presented to the
Faculty of the Electrical and Allied Department Technological
University of the Philippines – Taguig Campus
In Partial Fulfilment of the Requirements for the Degree in
Bachelor of Science in Information Technology
Cabunagan, Karl C.
Hipolito, Kenn Brian D.
Tolentino, Niña R.
Vargas, Khen Christian D.
March 2023
TABLE OF CONTENTS
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CHAPTER 1
THE PROBLEM AND ITS BACKGROUND…………………………………5
1.1 Introduction……………………………………………….……....6
1.2 Background of the Study………………………………………....7
1.3 Statement of the Problem………………………………………...8
1.4 Hypothesis……………………………………………………......8
1.5 Objectives of the Study………………………………………......9
1.5.1 General Objectives………………………………..………..9
1.5.2 Specific Objectives……………………………………..….9
1.6 Significance of the Study……………………………………......9
1.7 Scope and Delimitation………………………………………….10
1.8 SWOT Analysis……………………………………………….…11
CHAPTER 2
REVIEW OF RELATED LITERATURE AND STUDIES………………...12
2.1 Local literature and Studies…………………………………13
2.1.1 E-commerce implementation in supporting business services

strategy, Case study at pet shop gifaro evidence..……..……..…13
2.1.2 Cityvets Animal Clinic Management System….….……13
2.1.3 Online Veterinary Scheduling and Information Management
System……………………...…………………………………..13
2.1.4 Integrated, Sales and Inventory Management
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System…………………………………………………….……13
2.1.5 Web-Based Integrated Information System of Phoenix
Veterinary Clinic.……………………………………………....14
2.1.6 Feasibility Study Pet Shop……………….…………….14
2.2 Foreign Literature and Studies……….………….………..…15
2.2.1 Online Pets Shop Management System…………..…….15

2.2.2 Pets Shop Management System……………………..….16
2.2.3 Implementation of Web-Based Animal Supplement and
Food Sales System………………………………..…..………...16
2.2.4 Build A Web-based Sales App on Hokky Petshop….…17
2.2.5 Veterinary Clinic Management System …..................…18
2.2.6 Research on Pet Business Strategy and Service Design
in Internet Economy Taking an APP Platform Development Project
……………………………………………………………….….18
2.2.7 Online Pet Shop Mobile Application (O’Pet) To Get Your
Desire Pet……………….………………………………………18
2.2.8 Pet Shop Management System……………...……….…19
2.2.9 An Online Pet Store………………………….…………20
CHAPTER 3
RESEARCH METHODS AND PROCEDURES…………………………21
3.1 Methods of Research…………………......................................22

3.2 Respondents……………………………………………………22
3.3 Research Instrument…………………………………………...22
3.4 Data Gathering Procedure……………………………………..24
3.5 Sources of Data………………………………………………..25
3.6 Locale of the Study…………………………………..………..25
3.7 Statistical Treatment of Data………………………..………...26
3.8 Project Development…………………………………..……...27
3.8.1 Modeling Tools…………………………………….....27
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3.8.2 Development Flow Chart……………………………..28

3.8.3 ERD…………………………………………………..29
3.8.4 Use Case………………………………………..…….30
3.8.5 Data Flow Diagram…………………………………..34
3.8.6 System Flow Chart……………………………………38
3.8.7 Gantt Chart………………………………………..…..40
DEFINITION OF TERMS………………………..…..…………………………...42
REFERENCES……………………………….…………………..……………… ..45
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CHAPTER 1
THE PROBLEM AND ITS
BACKGROUND
CHAPTER 1
THE PROBLEM AND ITS BACKGROUND
1.1 Introduction
Pets are animals that are kept as human friend’s every day. Popular pets are
usually animals that have a loyal character to their employer or have an attractive
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appearance, or certain interesting abilities such as making a beautiful sound. When

you commit to having a pet, you are automatically required to keep and care for it as
well as possible. Currently taking care of a pet is not difficult because there is now our
Pet-Shop Management System for a place for sale, grooming, daycare, and purchase
of pet supplies. Our system is a business engaged in the sale as well as services for pet
animals, such as dogs, cats, birds, snakes, lizards, rabbits, and other animals.
Currently caring for pets is not difficult because there is now a system that can help
the animal owner to find all the necessities that his pet needs including helping to do
the treatment.
1.2 Background of the Study
According to Buena et al (2022), to reduce administrative burden on office

staffs of the chosen pet shop, implementing an appointment through online means is
the most preferred way of clients. Online reservations give customers access from
anywhere at any time, which can make it more convenient for veterinary shop
employees and its clients. Majority of clients require an immediate appointment with
their veterinarians. Customers can easily book an appointment online and see their
appointment details on the same website. Customers will also be notified if their
appointment where close to date in order to remind them of their visit.
Services for pet grooming are crucial for any animal. Let professional
grooming services to take care of your pet's grooming needs if you are unable to
handle it yourself. Because they don't have to bother about dropping off or picking up
their pets later, an online web-based application wherein users can groom, shop for
accessories, schedule checkups and more services at a conventional pet shop are
available at the comfort of their homes. The researcher’s web-based Pet Shop
Management System: Converting a Pet Grooming and Clinic System into an All-in-
One have another advantage, the pet will get individualized attention from the
groomer, with no other pets around to distract them, the pet feels safer thanks to this
individualized care and more hygienic surroundings. The system also enables pet
businesses to manage their daily transactions online. The system will automate all pet
data, inventory, billing, services, and other processes. Purchase orders can be created
using automated purchasing capabilities and inventory data. As a result, this
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management strategy is improved, offers the owners' pets love and quality, and is
more practical.
1.3 Hypothesis
H1: Implementing online/web services for the pet shop has a significance on how
it will provide usefulness, efficiency and effectiveness for pet owners that has a tight
schedule. The addition of the latest technologies, functionalities and services has a
significant effect in improving and increasing the overall efficiency of the system
when compared to its previous state. Increased customer engagements due to added
functionalities has a significant effect on how users perceive the new updates the
system has provided for them to use.
H0: Implementing online/web services for the pet shop has NO significance on
how it will provide usefulness, efficiency and effectiveness for pet owners that has a
tight schedule. The addition of the latest technologies, functionalities and services has
NO significant effect in improving and increasing the overall efficiency of the system
when compared to its previous state. Increased customer engagements due to added
functionalities has NO significance on how users perceive the new updates the system
has provided for them to use.
1.4 Statement of the Problem

 Main Problem
- The main problem of the study is the lack of critical features such as the
announcement page, digital notification, and date scheduling. These
characteristics are required to increase customer engagement and
satisfaction. It has been difficult to effectively communicate updates,
specials, and new products to customers due to the lack of an
announcement page. As a result, customers are less aware, limiting
opportunities for upselling. It has been difficult to keep customers
informed about the status of their orders due to a lack of digital
notifications, resulting in poor customer experience.
 Sub Problem
- The traditional way of scheduling an appointment is too slow and time-
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consuming.
- Email notification from the system to the user may fail or the receiver,
may receive it late.
- New products and services are not being advertised to customers.
- The system lacks mobile notification.
1.5 Objective of the Study
1.5.1 General Objectives
The main objective of the pet shop management system is to enhance and
expand the functionalities and services provided by the system by connecting to and
using the clinic's online services, particularly to assist those who are having trouble
making appointments for their pets' consultations.
1.5.2 Specific Objectives

Specifically, this study aims to achieve the following objectives:
1. To create a digital management system for every pet shop owner.

2. To assess the impact of the system on customer satisfaction and engagement.
3. The implementation of a user-friendly, easily accessible pet store system that
enables clients to quickly order products and book pet consultations.
4. To create a system that can notify the customer’s information about the
appointment scheduling using email notification.
5. To record the creation process and difficulties experienced in creating and
executing the modernized pet shop system.
1.6 Significance of the Study
The result of the study may be great or beneficial to:

 Pet
- This study aims to help the pet in achieving and leading a long, healthy, and
happy life with the assistance of an appealing atmosphere and high-quality goods
offered by the shop itself.
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 Pet Shop Owner

- With the help of this study, scheduling consultations and buying goods and
services, the store owner will be able to accomplish this in a way that is more
accessible, fast, and effective.
 Pet Owner
- The system can help to ensure safety protocol for their pets, especially the
information they provided and the services they purchase.
 Researcher
- The results might serve as a starting point for further research on the subject by
other researchers. This research may also help them explore and improve the
system in greater detail or come up with fresh concepts that could advance
understanding.
1.7 Scope and Delimitation
The study will evaluate the effectiveness of a pet shop system in converting it
into a pet grooming and clinic system with a much faster and more reliable scheduling
appointment that would take place at the Technological University of the Philippines –
Taguig, specifically with the program of Bachelor of Science in Information
Technology. The researchers consider that the sample size of responders, chosen
randomly from the participants who decided to participate in the study, may impact
how generalizable the results are to the total population of the course mentioned
above.
1.8 SWOT Analysis
STRENGTHS WEAKNESSES
 The system is enhanced and updates  People who cannot access the
the new releases products more internet, have a poor connection, or
quickly as a result to the admin's are uncomfortable utilizing
provided announcement page. technology may only have limited
 The owner of the pet store may access to the system.
manage the appointment system  Some parents might still make in-
more skillfully and successfully, the person appointments therefore, it
owner of the pet store may manage may lead to inconsistency in the
the appointment system more appointment process.
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skillfully and successfully, saving  The system could be prone to

time and enhancing the technological issues like website
customer experience in general. crashes.
 The use of digital notifications, more

specifically email notifications, may
guarantee that customers can easily,
quickly, and efficiently track their
appointments.
OPPORTUNITIES THREAT
 Development of propriety products.  Economic problems: Your dog
grooming business is susceptible to
 Expansion: After establishing a
economic downturns, just like any
presence in the market and growing
other business. Demand may decline
your clientele, you will have the
if nearby consumers endure
chance to grow by building more
household budget cuts.
locations or hiring more employees.
 Cost increases: Both business and
 Giving other dedicated pet groomers
material expenses could rise at any
the chance to grow under your brand
time. Utility costs could rise over
by franchising is an option if you
time, and if you lease your building,
have a strong enough brand and a
the rent amount might also be
large enough customer base.
subject to fluctuation.
 Similar products/and services

offered by competitors.
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CHAPTER 2
REVIEW OF RELATED LITERATURE
AND STUDIES
CHAPTER 2
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REVIEW OF RELATED LITERATURE AND STUDIES
2.1 LOCAL LITERATURE AND STUDIES
2.1.1 E-commerce implementation in supporting business services strategy

(case study at pet shop gifaro evidence) by Purba, J. T., & Widjaja, A. E
This study aims to highlight the value of information technology for all petshop business
divisions. Givaro Petshop is a company that sells goods for pet owners that need both pet care
services and supplies. The Givaro Petshop used to handle its goods inventory by hand. Givaro Petshop
needs an e-commerce website that may increase the efficiency of business procedures in order to grow
their company. This website is being developed using the Rapid Application Development
Prototyping approach and the Systems Development Life Cycle (SDLC). The study's findings were
turned into an e-commerce website that can be used to track product inventories, keep track of sales
transactions, take orders for pet care services, manage various reports, and notify the public. The
researcher’s study provides a good tracking customer transaction to show the efficiency of the web-
based system while the Purba, J. T., & Widjaja, A. E. (2020, June) study highlights their capability in
both pet care services and supplies. Both studies can be similar to each other as they can both take
orders for pet services, track customers transaction and manage various reports.
2.1.2 Cityvets Animal Clinic Management System by Bartolome, J. J. D.
According to Bartolome et al.(2021), Manual sales systems are time-consuming, dull, involve
a lot of administrative labor, handle information slowly, are difficult to understand, and are difficult to
locate records through paperwork. Many businesses or clinics have implemented automated solutions
to combat these challenges. Use of clinic management, point of sale, and inventory through web-
based solutions. Each of these systems performs a specific task, such as tracking or keeping track of
an entity's supply or patients' medical information, or calculating sales. In this study, the authors
proposed a web-based application system where customer and employees monitor transactions as the
previous system used were manually entering data on index cards or paper-based materials. This
enables them to keep records for longer times and monitor the development of their company. This
research suggest that using web-based solutions in point of sale, inventory and appointments enables
the pet shop records to be maintainable and easily accessible. This research tackles some of our
functional requirements such as online appointments, inventory management and also point of sale in
which can be accessed by both customers and employees.
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2.1.3 Online Veterinary Scheduling and Information Management System by Buena,

Q. M., & Salibay, H., & Javillio, C. M., Evangilista,& K. J., & Carlos, J., &
Kusin, M
Buena et al.(2022) states that to reduce administrative burden on office staffs of the chosen
pet shop, implementing an appointment through online means is the most preferred way of clients.
Online reservations give customers access from anywhere at any time, which can make it more
convenient for veterinary shop employees and its clients. Majority of clients require an immediate
appointment with their veterinarians. Customers can easily book an appointment online and see their
appointment details on the same website. Customers will also be notified if their appointment where
close to date in order to remind them of their visit. The capstone titled “Online Veterinary Scheduling
and Information Management System” talks about one of our functional requirements which is
booking appointments online. They found out that majority of the shop’s customers/patients prefer to
book their appointments online than having to wait on the counter to have an appointment.
2.1.4 Integrated, Sales and Inventory Management System by C. Joseph

Brylle, & L. Nikko Andrew, & L. Hyla kay, & R. Ralph Jan, & S. Bernil
Jane
This project's goal was to pinpoint and address issues in managing sales and monitoring
inventory. Businesses in all sectors faced numerous issues with their operational procedures.
International Trading and Aquatic Resources, Inc. Is a business that promotes aquatic resources both
internationally and locally in the Philippines. The business has issues with providing high-quality
service, developing successful marketing tactics, communication, and security. The proponents'
investigation revealed problems that might restrict the quick rise of income and slow down firm
operations. They discovered that the company's existing issues were resolved by the integrated sales
and inventory management system. They talked about the system's price, its functionality, and its
potential benefits. “Integrated, Sales and Inventory Management System” can help with tracking
transactions thru logs and making sure the inventory audit was managed efficiently with minimal to
no errors.
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2.1.5 Web-Based Integrated Information System of Phoenix Veterinary Clinic

by C. Perocho, L. ., A. Amarille, K. C., G. Billones, J. C., R. Seblos, C., F.
Bustilla, N., & R. Asiñero, J.
Perocho et al. (2010) The study tried to foster a system for the veterinary clinic to get
and deal with its data. The system is designed for simple and speedy recovery of records.
Additionally, it is designed for the pet proprietor to screen charging status and to make a
meeting with the veterinarian. The Web-based Integrated Information System for Phoenix
Veterinary Clinic productively functions as designed. The system is a significant instrument
to the clinic since it gives the clinic solid and most got data protection. With the created
system, the clinic can everyday work all the more productively as it oversees information
electronically. Information can without much of a stretch be stored and recovered. The system
is designed for simple and fast recovery of records. Likewise, it is designed for the pet
proprietor to screen charging status and to make a meeting with the veterinarian. Web-Based
Integrated Information System of Phoenix Veterinary Clinic is a study that may assist in
determining the feasibility and significance of a web-based veterinary clinic in the
Philippines. It also determines the required functionalities necessary for an online vet clinic.
2.1.6 Feasibility Study Pet Shop by Prkdlyng
Prkdlyng (2017) As per the report investigations of Future Market Experiences or

FMI pet care market is fundamentally determined by the expanding trends of pet
acculturation and expanding reception of private-name brands in country. Philippines is on
sixth spot overall for most populace of canines and remembered for top 50 for felines. The
performance of pet care in 2015 was like 2014. Volume and worth development were
somewhat quicker in 2015 than in 2014. This is characteristic of the better ability by Filipinos
to give legitimate care to their pets with the greater part favoring affordable choices. As well
as the enhancements in the nation's economy, the consistent efforts of different players to
disperse information about the wholesome prerequisites of pets and different parts of giving
appropriate pet care helped the performance of pet care in 2015. Pet proprietors are presently
more leaned towards additional nutritious, sound and natural food sources for their pets. The
study Feasibility Study Pet Shop is a study that aims to clarify the significance and feasibility
of an online petshop. It dictates the growth of pet ownership in the Philippines and the rise in
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demand for online petshops due to isolation caused by Covid-19.
2.2 FOREIGN STUDIES & LITERATURE
2.2.1 Online Pets Shop Management System by Sheela, K. S., & Vijayalakshmi,
S., & Swatheka, R., & Dharshana, T.
According to Sheela, K. S., Vijayalakshmi, S., Swatheka, R., & Dharshana, T. (2022),
a petshop is a location where pet supplies are sold, groomed, daycared, and cared for. The
authors of this study recruited 50 respondents from Petshop. Because there is still little media
promotion, it can be challenging for customers to learn about Petshop and the existence of the
closest store. An websitepetty Pet is created to address the issue. In order to make it simpler
for pet owners to get information about petshops, this website serves as a promotional hub for
all pet shops. In the future, it will be developed to be used throughout India. This website
may be advantageous because it may encourage a desire to maintain pets. A number of
actions were conducted during the creation process, including watching what happened in 50
pet shops, speaking with pet shops, and visiting 40 consumers to learn about any hurdles. The
Petty Pet website offers three different service options: Pet's Shopping, which lets consumers
shop; Petty Pet Grooming, which lets them perform grooming; and Petty Pet Hotel, which
lets customers board their pets. This website's main objective is to make it simpler for pet
store patrons and owners to communicate in locations where pet care, lodging, and shopping
services are offered without restriction as to time or place. The Online Pets Shop
Management System focuses on addressing the issue about grooming and services that’s why
it was connected to the studies. Both are making sure that the process in conducting a better
quality would satisfy the customer. From managing the products to showing transparency in
tracking every item they would purchase. It would advantage to customers to have an easy
access to what they are buying or purchasing.
2.2.2. Online Pet Products Management System by J. Leena Rose, & R.

Meenaloshini.
As stated by J. Leena Rose, & R. Meenaloshini. (2022), customers can browse

different products at the online pet store. Using the website, the customer can examine and
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purchase these things in accordance with classes. PSMS can handle item data, including
creating pet things and subtleties. Several factors and considerations, such as their health,
food, and nutrition as well as maintaining their happiness and providing people with a
positive environment to live in, are important for the product industry. The way that pets and
products are administered helps with these issues because it provides the animal people with
their daily necessities as well as medical treatment. Strong element extraction and learning
abilities are present. It has been used in many different fields because of its various
advantages. Customers can make their lives easier by browsing websites. Both systems work
to enhance the factors that maintain and give customers a better method to buy services in the
pet shop management system since it affects everything, including food and health. The two
systems also acknowledge the significance of addressing concerns related to everyday
necessities and animal medical care.
2.2.3. Implementation Of Web-Based Animal Supplement and Food Sales

System System by Noviantara, & Ananda Abithama, & Ikrimach, S.Kom.,
M.Cs
Established in 2015, Palagan Petshop is a business that sells goods and equipment for pets. At
the moment, the management and sales transaction processes at Palagan Petshop are still done
manually by using books and then entering the data into Microsoft Office Excel, which makes data
searching time-consuming and also increases the risk of data loss. This study's objective is to develop
a web-based petshop sales system for the online ordering of pet food and supplies using e-commerce
features and payment options through a payment gateway. To allow clients to purchase petshop
merchandise without having to physically visit the business. This study's research method
incorporates a number of techniques designed to make analysis easier, including observation,
interviews, and literature review. The procedure of selling animal feed and equipment online can be
facilitated by a web-based application for pet supplies and food that has been developed. Payments are
subsequently made via a payment gateway based on sales of the available products. To make
managing computerized sales data easier, the system may also generate reports on sales. The system
that the researchers are developing is related to the Noviantara, Ananda Abithama, Ikrimach, S.Kom.,
M.Cs (2022) study since both systems aim to accelerate the development of manually entering date
via web-based pet shops. Both studies admit enabling customers to buy services without having to
physically visit the store. This ensures that every consumer may access and select the products they
desire while minimizing the time required to learn about the store's availability.
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2.2.4. Build A Web-based Sales App on Hokky Petshop by Yuliawan, I. M. K. D.
Pet food and accessories are sold at Hokky Petshop, a location of commerce. Hokky Petshop
can be found in Denpasar, Bali, at 12 Jalan Kebo Iwa Utara. Products are sold by Hokky Petshop in
the form of food and pet supplies. Current social media have been used for marketing thus far. The
issue is that the sales department struggles if the items that consumers are looking for are not located
since it must locate the quantity of inventory in the inventory book. The consumer must wait for five
(5) minutes as a result of this. Another issue is that because sales notes are frequently hidden, the sales
staff has trouble producing monthly reports. As a result, monthly records of the goods that are released
do not match sales data. The second issue is that, up until now, the data provided to the owners have
only included monthly sales figures; as a result, the owners must compare the amount of monthly
sales on their own and determine which food items are the most popular. An application was created
to sell food and pet supplies in order to address these issues at Hokky Petshop. Because the owner
may examine real-time sales reports, record sales transactions in the system, present month-to-month
sales comparisons, and learn which products are best sellers, the application is made available online.
According to the test results, store owners can utilize the created application to manage sales data and
product data. Also, store owners can build product sales reports, which can be used to look for
monthly sales data, and discover which products sell the most and the least. Shop owners can learn
how product sales from the prior month compare via comparison charts, notifications on remaining
stock, and product expiration dates. The Yuliawan, I. M. K. (2020), study's primary goal is to make
the business's current hassles lessened. Both studies acknowledged the need to solve the challenges by
putting together a system in order to provide customers with an easier way to buy. Yuliawan, I. M. K.
(2020) suggests that the best course of action is to develop an application, whereas the researcher's
study concentrates on developing a web-based pet store. These two studies can ensure that it can be
made available online so that the monthly reports and transaction records are presented accurately.
2.2.5. Veterinary Clinic Management System by Ainin Sofea, A.
According to Azhari(2021), A system called the Veterinary Clinic Management System

enables pet owners to see their animals' medical records, make online appointment requests, and get
appointment reminders. The employees at the veterinary clinic will have less work to do, which will
be especially helpful in managing the files that hold the information about the pet owners and their
pets. They will also be able to provide daily, weekly, or monthly clinic reports, report for clients (pet
owners and their animals) visiting clinics for clinic testimonials. The study “Veterinary Clinic
Management System” may help with online appointment requests and also track pet’s medical records
which is also one of our functional requirements.
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2.2.6. Research on Pet Business Strategy and Service Design in Internet

Economy Taking an APP Platform Development Project by F. Jian
To enhance the service quality, client satisfaction, user experience, and competitiveness of the
pet industry, this article investigates the business strategies of the sector under the Internet
economy from the perspective of service design. This study elaborates the concept,
significance, and value of the Internet economy age based on its characteristics. It also covers
the development state of online pet transactions and the industry's development trend. An
online and offline mutually complimentary network platform is created by combining the
design of a pet APP. A full-service chain can be established, allowing pets to be incorporated
into the value form of daily life, by generating usage "scenarios" and creating a map of the
target users, as well as important touch points in the service process. The article “Research on
Pet Business Strategy and Service Design in Internet Economy Taking an APP Platform
Development Project as an Example” may help with one of the functional requirements
which allows the users to comment regarding or leave some suggestions regarding the
services that they received.
2.2.7. Online Pet Shop Mobile Application (O’Pet) To Get Your Desire Pet by M.
Ashlesha, G. Anjali, B. Mhatre, & S. Surayya,
This application was created with the intention of providing online marketplace for
users to buy and sell because the authors of this publication conducted research on numerous
pet shops from various locations, and they discovered what to purchase Any pet owners who
are still visiting pet stores don’t obtain the pet of their choice with this application, no user to
visit several pet stores to find what they want. They can search for and purchase a pet right at
home. To expand the app's functionality, the writers of this Paper encountered various animal
lovers looking to purchase pets. And what difficulties they have while looking pets in various
pet stores. “Online Pet Shop Mobile Application (O’Pet) To Get Your Desire Pet” can help
with one the of the requirements which is the transaction, because it mainly focuses on
buying and processing of information required to buy a pet and on the billing addresses that is
crucial to the transactions so that the admins can track the current and past transactions thru
transaction history.
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2.2.8 Petshop Management System by Patil, S., Jadhav, S. H., Patil, P. K.,
Gorde, R. S., & Kadam, S. P.
Patil et al. (2022) The main objective of Pet shop Management System is to improve and
upgrade the current system by increasing its effectiveness and efficiency. The Pet shop Management
System mechanizes every single movement of the manual system also, increment its throughput. In
this way the reaction season of the system is extremely less, and it works exceptionally quick. The Pet
Shop Management System furnishes the purposes a speedy reaction with extremely precise data in
regard to the clients and so forth. Any subtleties or system in a precise way, as and when required. The
exchange reports of the system can be retried as also, when required. Consequently, there is no delay
in the accessibility of any information, whatever required, can be caught very rapidly and without any
problem. Diminish the maintenance cost, Security is vital part of the design and ought to cover
regions of hardware reliability, fall back procedures, physical security of data and provision for
detection of fraud and abuse. The physical development, which understands the logical design,
produces genuine program software, files and a working system. Petshop Management System is a
study that helps in determining the purpose for the system. It clarifies which functionalities are
required and the advantages of a web-based petshop management system over a manual sytem for
example, Diminishes the maintenance cost, there is no delay in the accessibility of any information.
2.2.9 An Online Pet Store by Gowda, P. S.
Gowda (2018) Clients currently face difficulties while attempting to purchase pets
from any pet store, including the grave work of searching for pet stores face to face, which
might address user issues. With the utilization of advanced innovations, an online pet store
was made to resolve this issue. We recommend utilizing web innovation to fabricate an
intuitive website as a method for purchasing pets online. Scripting languages are utilized in
the advancement of an online pet store's front end and server-side programming. It utilizes a
social database to keep a coordinated rundown of the multitude of canines that are for deal on
the website. Utilizing an installment entryway that assumes debit or praise cards, online
transactions are completed. Any user can enroll on the website, and their information is then
added to the database, which is utilized to validate the user and keep exact logs. An Online
Pet Store is a study that aids in clarifying the significance of a web-based petshop
management system. It also states here following recommendations on how to develop a
functioning online petshop management system. For example; utilizing web innovation to
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fabricate an intuitive website as a method for purchasing pets online, utilizing scripting
language in the advancement of an online pet store's front end and server-side programming
and utilizing an installment entryway that assumes debit or praise cards, online transactions
are completed.
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CHAPTER 3
RESEARCH METHODS
AND PROCEDURES
CHAPTER 3
RESEARCH METHODS AND PROCEDURES
3.1 METHODS OF RESEARCH
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This study utilizes the quasi-experimental method under the quantitative research
design. According to Chiang (2015), the prefix quasi means “resembling.” Thus, quasi-
experimental research is research that resembles experimental research but is not true
experimental research. Because the independent variable is manipulated before the dependent
variable is measured, quasi-experimental research eliminates the directionality problem. But
because participants are not randomly assigned—making it likely that there are other
differences between conditions—quasi-experimental research does not eliminate the problem
of confounding variables. In terms of internal validity, therefore, quasi-experiments are
generally somewhere between correlational studies and true experiments.
3.2 RESPONDENTS
Respondents refers to individuals that is the focus of the study. The researchers chose a sample
of forty (40) BSIT 3rd year students to participate in this study.
The sample of this study was selected through non-probability/non-random sampling method.
Purposive sampling targets a particular group of people. When the desired population or the study is
rare or very difficult to locate and recruit for a study. The researchers used Purposive sampling
wherein the samples are selected based on the criteria/condition that they own a pet.
3.3 RESEARCH INSTRUMENT
The researchers made use of survey questionnaires as a method of collecting data

from the respondents. This method of collecting date allows the researchers in a short period
of time obtain a significant amount of data from the population.
Survey questionnaire are a technique for gathering statistical information about the
attributes, attitudes, or actions of a population by a structured set of questions. Survey
questionnaires provide valuable insight into the demographics you want to appeal to.
Items Yes No
1.) Do you think setting an appointment for
a consultation is important?
2.) Do you use online shopping?
3.) Do you care for the health and happiness
of your beloved pet?
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4.) Have you used an online clinic page

before?
5.) Do you take your pet to the vet?
6.) Does the availability of services
information impact customer’s decision?
7.) Do you think staying in one store could
make a difference when taking care of
your pets?
8.) Do you prefer to shop online for
convenience?
9.) Do you want to receive notifications for
you online transactions?
10.) Do you think that digital notifications
are important for online transactions?
11.) Do you think Announcement pages for
online pet shops and clinics are
important?
Items Always Often Sometimes Never
1.) How often so
you shop
online?
2.) How often do
you take you
take your pet
to the vet?
3.) How often do
you see online
clinic pages?
4.) How often do
you see online
pet stores?
5.) How often do
you check
announcement
pages when
visiting online
shops?
6.) How often do
you check
announcement
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pages on
Online shops?
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The research questions formulated are based on the title “Feasibility Study Pet Shop
by Prkdlyng” (2018) which focuses on the clarification of the significance and feasibility of
an online pet shop. It demands information on whether the added system functionalities are
deemed convenient for the customers.
3.4. DATA GATHERING PROCEDURE
The study conducted during the school year 2023-2024 at Technological University of the
Philippines Taguig it was considered the following technical procedure.
During the month of January, planning on the context and procedure of the study was done.
Included in the planning was the preparation of source of data in surveying respondent were included
in the study. Formulation of question statement regarding the study was also done on the month of
January and early part of month of February, pre-surveying of related literature and related studies
was conducted in Technological University of the Philippines Taguig IT building. Internet resources
were browsed for addition. Literature and studies development of research methodology was also
done simultaneously in the month of February.
The researchers secured approved letter conduct the study from the prof. Pops Madriaga of
Technological University of the Philippines during the second week of February. After securing the
permit, the researchers immediately worked on the revision of the research questionnaire instrument.
The researchers utilized survey questionnaires on BSIT students at Technological University

of the Philippines as a method of gathering data. The data gathered will be used to attest the
effectiveness the integrated features bring to the system’s overall efficiency and to the user
experience. The data gathered will greatly benefit the researchers.
3.5 SOURCES OF DATA
For the study, the researchers used a quantitative method of research. They will therefore use
primary information. The primary information was gathered from publications and online journals
that were beneficial and related to this current research. The questionnaire that will be given to all
third-year students in BSIT, which will serve as the researchers' survey, was used as the study's
secondary source.
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3.6 LOCALE OF THE STUDY
Figure 1. Map of the Technological University of the Philippines – Taguig Campus & IT Building
This study was conducted at the Technological University of the Philippines – Taguig
Campus. The designated locale of the study was the TUPT campus, wherein the study was
conducted. The TUPT is a public educational institution in KM. 14 East Service Road,
Taguig City. this location was designated for containing BSIT students and with the aim of
having those students serve as respondents for the study. The respondents will be providing
the necessary data that will benefit the development and enhancement of the system.
3.7 STATISTICAL TREATMENT OF DATA
The collected data from the respondents will then be statistically analyzed by the
researchers. Descriptive statistics such as mean and standard deviation are used as statistical
tools to analyze the results of the survey questionnaires that made use of the Likert scale.
Mean
The following formula will be used to calculate the mean.
Where:
X̄ is the sample average of variable x.
∑= sum of n values.
N = number of values in the sample.
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Standard Deviation
The following formula will be used to calculate the standard deviation.
Where:
X̄ = sample mean.
= sum of n values.
N = number of values in the sample.
Percentage
This will be used to determine the respondent’s percentage in contrary to the total
sample size.
Formula:
Where:
P = is the percentage
F = represents the frequency
N = represents the number of respondents
3.8 PROJECT DEVELOPMENT
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3.8.1 MODELING TOOLS
Figure 2. System Waterfall Model Approach
The researchers used Waterfall Software Development Life Cycle Model as shown in
Figure 1. The waterfall model enables the researchers to achieve and complete each stage of
developing a system one by one. This software development life cycle model also allows the
researchers to develop each phase with great care before proceeding to the next.
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3.8.2 DEVELOPMENT FLOW CHART
Figure 3. System Development Flow Chart
The researchers conducted the study by accomplishing each stage of project

development carefully. The study begins with a search for relevant information and potential
system integrations. The researchers then proceed to evaluate the main problem of the study
that the researchers must resolve through the integration of new features. The researchers
then proceed to propose the study in order to obtain permission to conduct and implement
the results of the study. This then leads to planning the study together with the necessary
documentation for this study. Coding and System development comes next, the primary
functions along with the integrated features of the system are coded in place, analyzed and
debugged after to make sure that errors in the system don’t persist. The system is then
implemented with the aim of validating the effectiveness of the integrated features to the
system’s overall efficiency and user experience.
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3.8.3 ERD
Figure 4. Entity Relationship Diagram
The graphical representation of relationships between entities and their specific

relationships are represented in Figure 3. The Entity Relationship Diagram of the System
provides a visualization of the database design used in the system. Entity Relationship
illustrates how “entities” relate to each other within a system and are most often used to
design or debug relational databases in the fields of software engineering, business
information systems, education, and research.
USE CASE
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Figure 4. Use Case Diagram.
Figure 4 shows how each can interact with the functions allowed for their designated
roles. The admin has all the superiority in the system they oversee what can all the users of
the system can do. The Employee organizes products, services, and the customers’
information, usually they are the ones who update the transaction and handle the customer’s
needs. The customer role can only update the information that they provide unlike the Admin
and the Employee which can update anything within the system.
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Figure 5. Admin Use Case Diagram.
Figure 5 shows the use case diagram for the admin role. The admin oversees the
overall functionality handling features such as adding content pages and updating new
functions to the users of the system including viewing and editing user credentials that the
user provided. The admin may also delete users from the system and manage the logs
gathered.
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Figure 6. Employee Use Case Diagram.

Figure 6 shows the use case diagram for the employee role. The Employee role
handles the product management such as registering new products and services edit the
description and prices displayed. Employee handles the transactions as well having the
control to approve or deny pending transactions from the customers and may verify and reject
payments as well. Lastly the Employee can view and confirm the appointments scheduled by
customers.
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Figure 7. Customer Use Case Diagram.

Figure 7 shows the use case diagram for the Customer role. Customers can view the
products and services available and can search for the specific item they are looking for or
use the filter feature to browse different items from their desired price range. Customers can
add products to a cart after adding items to cart they can proceed to checking out filling out
their mode of payment forms including the billing address. Lastly Customers may edit their
own personal information such as name, email, phone number, and address, registering their
owned pets and edit their information as well.
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DATA FLOW DIAGRAM
Figure 8. Data Flow Diagram.

Figure 5 shows the totality of what’ll happen when Users and Admin logs into the
system. The admin has full control over the whole functionality of the system. The Employee
oversees updating and tracking the pending transaction between the shop and the customers,
the employee is also responsible for handling the customers dashboard and may edit the
information that has been inputted in the system. The Customer can edit their own
credentials, schedule appointments, input information/data of their owned pets, view
transaction (current or done) and can leave a comment on the available products and services.
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Figure 8. Admin Data Flow Diagram.
Figure 8 shows the level 1 breakdown of the admin data flow diagram to manage all
the functionality you must be able to login as an administrator user to access the admin
dashboard. A valid credential is required to login as admin.
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Figure 9. Customer Data Flow Diagram.
Figure 9 shows the level 1 breakdown of the data flow diagram for the customer user.
It is shown that to be able to use certain features such as the browsing products, registering
pets, scheduling appointments a valid customer including the checkout function a valid
customer credential is required.
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Figure 10. Employee Data Flow Diagram.
Figure 10 displays the level 1 breakdown of the employee data flow diagram. To
access the employee dashboard a valid employee account must be logged in. The employee
role includes viewing scheduled appointments, handling transactions for orders, managing the
products which includes description, prices, and stocks available. And lastly the employee
can view past transactions that is stored in the database and save it as reports.
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SYSTEM FLOW CHART
Figure 11. System Flow Chart
The system flow chart exemplifies the fundamental elements of the system. This includes the
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procedure for a user based on which role he/she is logged in. The role in the system includes
customer, administrator, and employee.
 Customer
The customer in the system can browse and purchase selected pet shop products for
their pets, schedule appointments, and also add their own pets. The customer can visit their
profile tab to view and edit their personal information and also view transaction information
such as product orders, appointments and service transactions.
 Employee
The employee in the system can view the dashboard in which he/she will see visual
reports such as total registered customers, total pets in the system, pending orders,
transactions and appointments. They can also update these transactions such as confirming,
rescheduling and cancelling appointments, and confirming payments of orders and services.
The employee in the system can also add, edit, and delete item, services, pet and customer
information.
 Administrator
The administrator of the system can also view the dashboard in which he/she will see
visual reports such as total registered customers, total pets in the system, pending orders,
transactions and appointments. The administrator can now delete transactions made by users
which employees can’t do. They can also add, edit, and delete employee information, and
overall control user accounts. They can also make announcements that will be posted on the
front page of the system website.
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GANTT CHART
Definition of Terms
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Pets- any domesticated or tamed animal that is kept as a companion and cared for
affectionately.
Online reservations- a software solution that allows customers to book their reservations or
appointments online via a company's website or app instead of over the phone or in person.
Veterinarians- a person who is qualified and has been given the authority to treat diseases
and injuries of animals.
Customers- a person or business that buys goods or services from another business.
Customers are crucial because they generate revenue.
Pet grooming- Pet grooming" means the act of bathing, brushing, clipping, or styling a pet,
trimming a pet's nails etc.
Online web-based application- any program that is accessed over a network connection
using HTTP, rather than existing within a device's memory.
Administrative burden- defined very generally as an individual's experience of a policy's
implementation as onerous.
Automated purchasing- a system in which a Web service or other technology and interface
may display pricing from multiple pre-approved vendors for the convenience of purchasers.
Functionalities- its usefulness, or how well it does the job it's meant to
Customer engagements- delivering connected experiences to your customers instead of
single, one-off, or fleeting transactions.
Announcement page- a public notification or declaration through a page.
Digital notification- any automated communication received by e-mail, phone, text message
or fax.
Date scheduling- A form of outline purchase agreement under which materials are procured
on predetermined dates within a certain time.
Upselling- a sales technique that encourages customers to spend more money by purchasing
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an upgraded or premium version of the product they originally intended to buy.
Digital management system- a new class of enterprise SaaS software that simplifies
managing work and supports start up behavior regardless of corporate size.
User-friendly system- well designed and easy to use.
Modernized- to make modern (as in taste, style, or usage)
Safety protocol- step-by-step safety plans guiding employees through the safe performance
of a given workplace procedure.
Researchers- a person who carries out academic or scientific research.
Generalizable- able to be made more widely or generally applicable.
Expansion- the action of becoming larger or more extensive.
Susceptible to economic downturns- a decline in income. industrial production. wholesale.
retail sales.
Franchising- a joint venture between a franchisor and a franchisee
Fluctuation- changing frequently and uncertainly.
Survey questionnaires- a technique for gathering statistical information about the attributes,
attitudes, or actions of a population by a structured set of questions.
Respondents- one who answers in various legal proceedings.
Pre-surveying- The preparatory survey carried out by participating countries prior to a price
survey.
Articles- a nonfictional prose composition usually forming an independent part of a
publication.
Journals- a newspaper or magazine that deals with a particular subject or professional
activity.
Descriptive statistics- describe, show, and summarize the basic features of a dataset found in
each study, presented in a summary that describes the data sample and its measurements.
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Mean standard deviation- calculated by adding all the data points and dividing them by the
number of data points.
Waterfall Model- also known as the Waterfall model — is a sequential development process
that flows like a waterfall through all phases of a project.
Integration- to form, coordinate, or blend into a functioning or unified whole
Role- set of permissions that are shared amongst one or more users.
Admin- a person who is responsible for the upkeep, configuration, and reliable operation of
computer systems, especially multi-user computers, such as servers.
Employee- someone who gets paid to work for a person or company.
Login- an act of logging in to a computer, database, or system.
User credentials- a username and password authentication token that is bound to a particular
user.
Level 1 breakdown- the highest abstraction level use cases are represented in the use case
model, each one representing a business process being supported by the software system
under development.
References
E-commerce implementation in supporting business services strategy (case study at pet
shop gifaro evidence) by Purba, J. T., & Widjaja, A. E
https://iopscience.iop.org/article/10.1088/1742-6596/1563/1/012012
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Cityvets Animal Clinic Management System by Bartolome, J. J. D.
https://www.scribd.com/document/517970993/CityVets-Animal-Clinic-Management-
System?
utm_medium=cpc&utm_source=google_pmax&utm_campaign=3Q_Google_Perform
ance-
Max_RoW&utm_term=&utm_device=c&gclid=CjwKCAjw0N6hBhAUEiwAXab-
TWnqAc1weU0TanULMzgxuXb5YldSwiZA-_9Mz-
vRX6ciqk4IINyjxxoCWnIQAvD_BwE
Online Veterinary Scheduling and Information Management System by Buena, Q. M.,
& Salibay, H., & Javillio, C. M., Evangilista, & K. J., & Carlos, J., & Kusin, M\
https://www.studocu.com/ph/document/ama-computer-learning-center/bsit/latest-
copy-online-vet/31443334
Integrated, Sales and Inventory Management System by C. Joseph Brylle, & L. Nikko
Andrew, & L. Hyla kay, & R. Ralph Jan, & S. Bernil Jane
https://ejournals.ph/article.php?id=6125
Web-Based Integrated Information System of Phoenix Veterinary Clinic by C. Perocho,
L. ., A. Amarille, K. C., G. Billones, J. C., R. Seblos, C., F. Bustilla, N., & R.
Asiñero, J.
https://ejournals.ph/article.php?id=5510
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Feasibility Study Pet Shop by Prkdlyng
https://www.essays24.com/essay/Feasibility-Study-Pet-Shop/73463.html
Online Pets Shop Management System by Sheela, K. S., & Vijayalakshmi, S., &
Swatheka, R., & Dharshana, T.
https://melatijournal.com/index.php/jisma/article/view/89
Online Pet Products Management System by J. Leena Rose, & R. Meenaloshini.
https://internationaljournals.co.in/index.php/giirj/article/view/2117
Implementation Of Web-Based Animal Supplement and Food Sales System System by
Noviantara, & Ananda Abithama, & Ikrimach, S.Kom., M.Cs
http://eprints.uty.ac.id/9801/
Build A Web-based Sales App on Hokky Petshop by Yuliawan, I. M. K. D.
https://www.neliti.com/publications/446421/build-a-web-based-sales-app-on-hokky-
petshop
Veterinary Clinic Management System by Ainin Sofea, A.
https://ir.unimas.my/id/eprint/33985/1/Ainin%20Sofea%20Binti%20Azhari%20-
%2024%20pgs.pdf
Research on Pet Business Strategy and Service Design in Internet Economy Taking an
APP Platform Development Project by F. Jian
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https://www.researchgate.net/publication/354727165_Research_on_Pet_Business_Strategy_a
nd_Service_Design_in_Internet_Economy_Taking_an_APP_Platform_Development_Project
_as_an_Example
Pet Shop by B. Sejal, L. Snehal, P. Samarth, & N. Suwarna,
https://ijarsct.co.in/apri3.html
Online Pet Shop Mobile Application (O’Pet) To Get Your Desire Pet by M. Ashlesha, G.
Anjali, B. Mhatre, & S. Surayya,
https://www.irjet.net/archives/V8/i5/IRJET-V8I5126.pdf
Pet shop Management System by Patil, S., Jadhav, S. H., Patil, P. K., Gorde, R.
https://ijarcce.com/papers/petshop-management-system/S., & Kadam, S. P.
An Online Pet Store by Gowda, P. S.
http://www.ijarcs.info/index.php/Ijarcs/article/view/6204
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Grp8 CHAP 1 TO 3 - S3A - Pet Shop Management System

Bachelor of Science in Computer Science (Technological University of the Philippines)

Scan to open on Studocu

Studocu is not sponsored or endorsed by any college or university

TECHNOLOGICAL UNIVERSITY OF THE

Pet Shop Management System: Converting a Pet Grooming and

A System Integration and Administration 2 Project Presented to the

Faculty of the Electrical and Allied Department Technological

University of the Philippines – Taguig Campus

In Partial Fulfilment of the Requirements for the Degree in

Bachelor of Science in Information Technology

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TECHNOLOGICAL UNIVERSITY OF THE

THE PROBLEM AND ITS BACKGROUND…………………………………5

1.2 Background of the Study………………………………………....7

1.3 Statement of the Problem………………………………………...8

1.5 Objectives of the Study………………………………………......9

1.5.1 General Objectives………………………………..………..9

1.5.2 Specific Objectives……………………………………..….9

1.6 Significance of the Study……………………………………......9

1.7 Scope and Delimitation………………………………………….10

1.8 SWOT Analysis……………………………………………….…11

REVIEW OF RELATED LITERATURE AND STUDIES………………...12

2.1 Local literature and Studies…………………………………13

2.1.1 E-commerce implementation in supporting business services

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TECHNOLOGICAL UNIVERSITY OF THE

2.2 Foreign Literature and Studies……….………….………..…15

2.2.1 Online Pets Shop Management System…………..…….15

RESEARCH METHODS AND PROCEDURES…………………………21

3.1 Methods of Research…………………......................................22

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TECHNOLOGICAL UNIVERSITY OF THE

3.8.2 Development Flow Chart……………………………..28

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TECHNOLOGICAL UNIVERSITY OF THE

THE PROBLEM AND ITS BACKGROUND

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TECHNOLOGICAL UNIVERSITY OF THE

appearance, or certain interesting abilities such as making a beautiful sound. When

1.2 Background of the Study

According to Buena et al (2022), to reduce administrative burden on office

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TECHNOLOGICAL UNIVERSITY OF THE

1.4 Statement of the Problem

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TECHNOLOGICAL UNIVERSITY OF THE

1.5 Objective of the Study

1.5.1 General Objectives

1.5.2 Specific Objectives

1. To create a digital management system for every pet shop owner.

1.6 Significance of the Study

The result of the study may be great or beneficial to:

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TECHNOLOGICAL UNIVERSITY OF THE

 Pet Shop Owner

1.7 Scope and Delimitation

1.8 SWOT Analysis

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TECHNOLOGICAL UNIVERSITY OF THE

skillfully and successfully, saving  The system could be prone to