Application Note

Unify Release 7R1.40.3 using SIP trunk to Cisco Unified

Communications Manager Release 10.5.2

Application No

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Table of Contents
Introduction .................................................................................................................................................. 5
The following items were tested: ............................................................................................................... 5
Listed below are the highlights of the integration issues: ........................................................................... 5
Below are the key results:.......................................................................................................................... 6
Network Topology ........................................................................................................................................ 6
Basic Call Setup ............................................................................................................................................. 6
Limitations .................................................................................................................................................... 7
System Components ..................................................................................................................................... 8
Hardware Tested ....................................................................................................................................... 8
Software Tested ........................................................................................................................................ 8
Features ........................................................................................................................................................ 9
Features Not Supported or Not Tested .................................................................................................... 10
Configuration .............................................................................................................................................. 10
Configuring Sequence and Tasks: ............................................................................................................. 10
Configuring the Unify PBX........................................................................................................................... 11
Business Group ........................................................................................................................................ 11
End Point Profile ...................................................................................................................................... 16
Cisco CUCM Profile .................................................................................................................................. 16
Unity Connection Profile .......................................................................................................................... 18
Feature Profile......................................................................................................................................... 20
Members -- Endpoints ............................................................................................................................ 23
Subscriber 1 Endpoint .............................................................................................................................. 24
Subscriber 2 Endpoint .............................................................................................................................. 31
Unity Connection Endpoint ...................................................................................................................... 38
Private Numbering Plan List ..................................................................................................................... 45
Members:Subscriber ............................................................................................................................... 46
DN 30430 ................................................................................................................................................ 46
DN 30432 ................................................................................................................................................ 53
Prefix Access Codes ................................................................................................................................. 60
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 Feature Activation/Deactivation Codes .................................................................................................... 61
Destination Codes ................................................................................................................................... 61
Extensions ............................................................................................................................................... 62
Destinations ............................................................................................................................................ 63
Unity Connection Destination .................................................................................................................. 65
Routes ..................................................................................................................................................... 66
Configuring the Cisco Unified Communications Manager ........................................................................... 70
Cisco Unified Communications Manager SIP Trunk Security Profile .......................................................... 71
Cisco Unified Communications Manager SIP Trunk Security Profile for Unity Connection ......................... 72
Cisco Unified Communications Manager SIP Profile ................................................................................. 73
Cisco Unified Communications Manager SIP Trunk to Unify Configuration ............................................... 78
Cisco Unified Communications Manager SIP Trunk to Cisco Unity Configuration ...................................... 85
Cisco Unity Connection User Configuration .............................................................................................. 91
Cisco Unity Connection Unify User Configuration..................................................................................... 93
Cisco Unity Connection Telephony Integration......................................................................................... 95
Cisco Unified Communications Manager Service Parameter .................................................................. 102
Cisco Unified Communications Manager Media Resource Group ........................................................... 103
Cisco Unified Communications Manager Media Resource Group List ..................................................... 106
Cisco Unified Communications Manager Route Pattern to Unify ............................................................ 109
Cisco Unified Communications Manager Translations Pattern to Unify .................................................. 111
Cisco Unified Communications Manager SIP Phone Device Level Configuration ..................................... 113
Cisco Unified Communications Manager SCCP Phone Device Level Configuration .................................. 120
Cisco Unified Communications Manager Audio Codec Preference List Configuration ............................. 127
Cisco Unified Communications Manager Region Configuration .............................................................. 131
Cisco Unified Communications Manager Device Pool Configuration....................................................... 134
Cisco UCM Extent and Connect .............................................................................................................. 141
Cisco UCM end user configuration ......................................................................................................... 141
Add Phone: CTI Remote Device .......................................................................................................... 145
Remote Destination Configuration ..................................................................................................... 146
Cisco UCM UC service Configuration .................................................................................................. 147
Cisco UCM service Profile Configuration ............................................................................................ 148
Cisco Unified CM IM Presence – CCMCIP Profile Configuration .......................................................... 150
Cisco UCM – SIP trunk to Cisco IM&Presence Trunk Configuration ..................................................... 151
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Acronyms .................................................................................................................................................. 155
Test Results...................................................................................................... Error! Bookmark not defined.

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Introduction
This document describes the steps and configurations necessary for Cisco Unified Communications Manager
(Cisco UCM) release 10.5.2 to interoperate with the Unify Open Scape Voice Release 7.3 using SIP Early-
Offer.

The following items were tested:

 Basic call between the two systems and verification of voice path, using SIP on the Unify side, and
both SIP and SCCP IP phones on the Cisco side
 CLIP/CLIR/CNIP/CNIR features: calling party Name and number delivery (allowed and restricted)
 COLP/CONP/COLR/CONR features: connected Name and number delivery (allowed and restricted)
 Call transfer: attended, early attended and blind transfer(see caveats for details)
 Alerting Name Identification
 Call forwarding: call forward unconditional(CFU), call forward busy (CFB), and call forward no answer
(CFNA)
 Hold and resume with music on hold
 Three-way conferencing
 Voice messaging and MWI activation-deactivation
 Audio Codec Preference List
 Extend and Connect
 Call Park

Listed below are the highlights of the integration issues:

 Basic calls worked from Cisco UCM to Unify PBX and vice versa.
 CLIR/CNIR—The Unify SIP trunk does not support calling/connected Name and number restriction,
however it can be configured by subscriber.
 COLR/CONR—as with calling Name and number presentation restrictions, the Unify PBX does not
support connected Name and number restriction on SIP trunks, it can be configured at Subscriber
level.

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Below are the key results:
 Basic call, call transfer, call forwarding, conference call, and hold and resume work successfully
 Centralized voicemail, using Unity Connection server integrated to Cisco UCM via SIP was used for
testing. This voicemail solution can provide centralized voicemail services, supporting both Unify and
Cisco end-users

Network Topology
Basic Call Setup

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Limitations
These are the known limitations, caveats, or integration issues:
 Unify phone does not support completion of a conference before third party answers the call
 On transferred calls involving Extend and Connect, Transferee’s display is not updated with Transfer
Target information
 Voice mail retrieval using Extend and Connect will require UCM release 10.5.2 SU3 or higher,
containing a fix for defect ID CSCuw98131.
 On transferred calls where calling name and number or connected name and number are configured
on Transferee or Transferor; Transferee is never updated with Transfer Target information.
 Unify requires a third party gateway to connect analog phones which was not available during test
execution. No testing related to analog phone was performed.
 When CUCM originates a call from a shared line it delivers the shared name, Unify displays it correctly.
If call is put on hold and retrieved from “the original” shared line CUCM sends a re-INVITE including
the name and number. Unify does not update the display with the new information received.
 Unify cannot configure different names on shared lines.

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System Components
Hardware Tested
The following hardware was tested
 Cisco UCS-C240-M3S VMWare Host
 Cisco 9971, 7970, and 7945 IP phones
 Unify Open Stage 15 SIP and 40 SIP phones

Software Tested
The following software was tested:
 Cisco UCSC-C240-M3S VMware vSphere Image Profile: ESXi-5.5.0-1331820-standard
 Cisco Unified Communications Manager release 10.5.(2)SU2a
 Cisco Unified Communications Manager IM & P release 10.5.2.10000-9
 Cisco Unity Connection release 10.5.2.10000-5
 Cisco Jabber 10.5.0 Build 37889
 Unify Open Scape release 7 R1.40.3

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Features
This section lists supported and unsupported features. No deviation from the configuration presented in this
document will be supported by Cisco. Please see the Limitations section on page 6 for more information.
Features Supported

 CLIP—calling line (number) identification presentation

 CLIR—calling line (number) identification restriction
 CNIP—calling Name identification presentation
 CNIR—calling Name identification restriction
 Alerting Name
 Attended call transfer (see limitation section)
 Early attended call transfer (see limitation section)
 Blind call transfer(see limitation section)
 CFU—call forwarding unconditional
 CFB—call forwarding busy
 CFNA—call forwarding no answer
 COLP—connected line (number) identification presentation (see limitation section)
 COLR—connected line (number) identification restriction (see limitation section)
 CONP—connected Name identification presentation (see limitation section)
 CONR—connected Name identification restriction (see limitation section)
 Hold and resume
 Conference call (see limitation section)
 MWI—Message Waiting Indicator (lamp ON, lamp OFF)
 Audio Codec Preference List
 Call Park/Pickup
 Extend and Connect
 Shared Line - Hold & Resume with MOH (see limitation section)

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Features Not Supported or Not Tested

 Call completion (callback, automatic callback)

Configuration
The goal of this guide is to provide an overview of the integration between Cisco Unified Communication
Manager and Unify PBX’s. The deployment will interconnect the UC systems using SIP. No PSTN
connectivity has been tested with this integration. The following sections provide the required
configurations for a successful integration.
Configuring Sequence and Tasks:
Unify Open Scape Voice:

Configure the Feature Profile.

Configure the Business Group.
Configure the End Point Profile for Cisco UCM.
Configure the End Point Profile for Cisco Unity Connection.
Configure Members Endpoints for Cisco UCM.
Configure Members Endpoints for Cisco Unity Connection.
Configure Routes to Cisco UCM.
Configure Routes to Cisco Unity Connection.
Configure Members Subscriber.
Configure the Prefix Access Codes
Configure the Destination Codes
Configure the Destinations for Cisco UCM
Configure the Destinations for Unity Connection

Cisco Unified Communications Manager:

1. SIP trunk security profile
2. Device setting SIP profile
3. Media resource group and media resource group list
4. Assign media resource group list (MRGL) in the default device pool
5. SIP trunk to Unify PBX
6. SIP Trunk to Cisco Unity
7. Assign User in Cisco Unity
8. SIP and SCCP phones device configuration
9. Route pattern to the Unify PBX
10. Call Manager Service Parameter “Duplex Streaming Enabled” set to “True”
11. Audio Codec Preference, Region and device pool Configuration
12. Extend and Connect Feature configuration

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Configuring the Unify PBX
Select Configuration tab, then select OpenScape Voice tab

Business Group

Select the Business group tab , then go to Business Group List

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General Tab

Services Tab (1/3)

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Services Tab (2/3)

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Services Tab (3/3)

Feature Profile Tab

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Options Tab

Access Control List Tab

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End Point Profile
Profiles  End Point.

Cisco CUCM Profile

General Tab (1/2)

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General Tab (2/2)

Set the SIP Privacy Support to FULL

Endpoints Tab

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Services Tab

Unity Connection Profile

General Tab (1/2)

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General Tab (2/2)
Set the SIP Privacy Support to FULL

Endpoint Tab

Services Tab

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Feature Profile
Profiles  Feature.

General Tab

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Feature Tab

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Members Tab

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Members -- Endpoints
Members  Endpoints

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Subscriber 1 Endpoint
General Tab

Select profile “OpenScape_Cisco_Profile”.

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SIP Tab

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Attributes Tab (1/3)

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Attributes Tab (2/3)

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Attributes Tab (3/3)

Aliases Tab

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Routes Tab

Accounting Tab

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Subscriber 2 Endpoint

General Tab

Select profile “OpenScape_Cisco_Profile”.

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SIP Tab

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Attributes Tab (1/3)

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Attributes Tab (2/3)

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Attributes Tab (3/3)

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Aliases Tab

Routes Tab

Accounting Tab

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Unity Connection Endpoint
General Tab

Select profile “CMunity2” profile configured previusly.

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SIP Tab

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Attributes Tab (1/3)
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Attributes Tab (2/3)
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Attributes Tab (3/3)
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Aliases Tab

Routes Tab
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Accounting Tab

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Private Numbering Plan List

General Tab

Access Control List

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Members:Subscriber
Members  Subscriber

DN 30430
General Tab (1/2)

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General Tab (2/2)

Display Tab

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Routing Tab

Select the Numbering Plan created previously

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Connection Tab

Security Tab (1/2)

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Security Tab (2/2)

Keyset Tab
For a share line set Keyset Use as Primary.

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Groups Tab

Features Tab (1/2)

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Features Tab (2/2)

Application Tab

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DN 30432
General Tab (1/2)

General Tab (2/2)

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Display Tab

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Routing Tab

Select the Numbering Plan created on section 2.1.4

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Connection Tab

Security Tab (1/2)

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Security Tab (2/2)

Keyset Tab

For configuring the share line set Keyset usage as Primary. Add the directory number which will be
configured as shared line.

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Groups Tab

Features Tab (1/2)

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Features Tab (2/2)

Application Tab

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Prefix Access Codes
Translation  Prefix Access Codes

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Feature Activation/Deactivation Codes

Destination Codes
Translation  Destination Codes

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Extensions
Translation  Extensions

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Destinations
Destinations and Routes  Destinations

CUCM Destination
General Tab

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Routes Tab

Route Lists Tab

Destination Codes Tab

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Unity Connection Destination
General Tab

Routes Tab

Route Lists Tab

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Destination Codes Tab

Routes
Destinations and Routes Routes

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Route to CUCM Subscriber 1

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Route to CUCM Subscriber 2

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Route to Unity Connection

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Configuring the Cisco Unified Communications Manager
Cisco Unified Communications Manager Software Version

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Cisco Unified Communications Manager SIP Trunk Security Profile
Navigation: System Security  SIP trunk security profile

Set Name*= Non Secure SIP Trunk Profile. This is used for this example.
Set Description = Non Secure SIP Trunk Profile authenticated by null String
Check Accept out of dialog refer
Check Accept unsolicited notification
Check Accept replaces header
All other values are default.

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Cisco Unified Communications Manager SIP Trunk Security Profile for Unity Connection
Set Name*= Non Secure SIP Trunk to VM Profile. This is used for this example.
Set Description = this text is used to identify this SIP Trunk Security Profile.
Check Accept presence subscription
Check Accept out of dialog refer**
Check Accept unsolicited notification
Check Accept replaces header
Check Transmit security status
All other values are default.

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Cisco Unified Communications Manager SIP Profile
Navigation: Device  Device Settings  SIP Profile

Set Name*= Early Offer SIP Profile. This is used for this example.
Set Description = this text is used to identify this SIP Profile.
Check Disable Early Media on 180
All other values are default.

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Cisco Unified Communications Manager SIP Profile (Continued)
These values are default.

Check RFC 2543 Hold

Set SIP Rel1XX Options* = Send PRACK if 1xx Contains SDP
All other values are default.

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Cisco Unified Communications Manager SIP Profile (Continued)

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Cisco Unified Communications Manager SIP Profile (Continued)

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Cisco Unified Communications Manager SIP Profile (Continued)
Early Offer support for voice and video calls Mandatory (insert MTP if needed)
Check EnableOPTIONS Ping to monitor Destination status for Trunks with Service Type "None (Default)"

Check Send send-receive SDP in mid-call INVITE

All other values are default.

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Cisco Unified Communications Manager SIP Trunk to Unify Configuration
Navigation: Device  Trunk

Set Device Name*= OpenScape. This is used for this example.

Set Description = this text is used to identify this Trunk Group.
Set Device Pool* = G711 Preferred. This is used for this example
Set Call Classification*= Use System Default. This is used for this example
Set Media Resource Group List = MRGL_SW_noMTP. This is used for this example
All other values are default.

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Cisco Unified Communications Manager SIP Trunk to Unify Configuration (Continued)

Check Redirecting Diversion Header Delivery - Inbound

All other values are default.

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Cisco Unified Communications Manager SIP Trunk to Unify Configuration (Continued)

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Cisco Unified Communications Manager SIP Trunk to Unify Configuration (Continued)

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Cisco Unified Communications Manager SIP Trunk to Unify Configuration (Continued)

Check Redirecting Diversion Header Delivery - Outbound

All other values are default.

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Cisco Unified Communications Manager SIP Trunk to Unify Configuration (Continued)

Set Destination Address = 10.70.14.12. This is used in this example.

Set SIP Trunk Security Profile*= Non Secure SIP Trunk Profile

Set SIP Profile*= Early Offer SIP Profile

Set DTMF Signaling Method*= No Preference

All other values are default.

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Page 83 of 155
Cisco Unified Communications Manager SIP Trunk to Unify Configuration (Continued)

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Page 84 of 155
Cisco Unified Communications Manager SIP Trunk to Cisco Unity Configuration
Navigation: Device  Trunk

Set Device Name*= CUC. This is used for this example.

Set Description = This text is used to identify this Trunk Group.
Set Device Pool* = Default
All other values are default.

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Page 85 of 155
Cisco Unified Communications Manager SIP Trunk to Cisco Unity Configuration (Continued)

Check Run On All Active Unified CM Nodes

All other values are default.

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Page 86 of 155
Cisco Unified Communications Manager SIP Trunk to Cisco Unity Configuration (Continued)

Check Redirecting Diversion Header Delivery - Inbound

All other values are default.

Check Redirecting Diversion Header Delivery – Outbound

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Page 87 of 155
Cisco Unified Communications Manager SIP Trunk to Cisco Unity Configuration (Continued)

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Page 88 of 155
Cisco Unified Communications Manager SIP Trunk to Cisco Unity Configuration (Continued)

Set Destination Address = 10.80.16.5. This is used in this example.

Set SIP Trunk Security Profile*= Non Secure SIP Trunk to VM Profile

Set SIP Profile*= Standard SIP Profile

DTMF Signaling Method *= No Preference

All other values are default.

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Page 89 of 155
 © 2015 Cisco Systems, Inc. All rights reserved.
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Page 90 of 155
Cisco Unity Connection User Configuration
Navigation: Cisco Unity connection  Users  Users

Set Alias*= 6002. This is used for this example.

Set First Name = CUCM. This text is used to identify this User.
Set Last Name* = SIP. This is used for this example
Set Display Name= 6002. This is used in this example.

Set SMTP Address =6002. This is used in this example.

Set Phone System= clus26pub. This is used in this example.

All other values are default.

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Page 91 of 155
Cisco Unity Connection User Configuration (Continued)

All values are default.

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Page 92 of 155
Cisco Unity Connection Unify User Configuration
Navigation: Cisco Unity connection  Users  Users

Set Alias*= 18563330430. This is used for this example.

Set First Name = Unify. This text is used to identify this User.
Set Last Name* = SIP. This is used for this example
Set Display Name= 30430. This is used in this example.

Set SMTP Address = 30430. This is used in this example.

Set Phone System= Unify-OSVoice. This is used in this example.

All other values are default.

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Page 93 of 155
Cisco Unity Connection Unify User Configuration (Continued)

All values are default.

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Page 94 of 155
Cisco Unity Connection Telephony Integration
Navigation: Telephony Integrations  Phone system

Set System Name* = clus26pub. This Name used for this example

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Page 95 of 155
Set System Name* = Unify-OSvoice. This Name used for this example

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Page 96 of 155
Port Group (Cisco UCM)

Navigation: Telephony Integration  Port Group

Set Display Name* = clus26pub-1. This Name used for this example

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Page 97 of 155
Navigation Path: Telephony Integration Port Group  Edit  Servers

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Page 98 of 155
Port

Set Port Name = clus26pub-1-001. This Name used for this example
Phone System = clus26pub
Port Group = clus26pub-1
Server = clus26unity. This Name used for this example

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Page 99 of 155
Port Group (Unify)

Navigation: Telephony Integration  Port Group

Set Display Name* = Unify-OSvoice-1. This Name used for this example

Set SIP Transport Protocol = UDP

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Page 100 of 155
Port (Unify)

Set Port Name = Unify-OSvoice-1-001. This Name used for this example
Phone System = Unify-OSvoice
Port Group = Unify-OSvoice-1
Server = clus26unity. This Name used for this example

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Page 101 of 155
Cisco Unified Communications Manager Service Parameter
Navigation Path: System  Service parameter  select server (Cluster26pub)  Select Service (Cisco
CallManager (Active))

Set Duplex Streaming Enabled* = True. See Note under capture for more info.

Note: Cisco Unified Communications Manager Service Parameter “Duplex Streaming Enabled” should be set
to “True” in order for MoH and ringback to work properly during call transfers/conferences initiated by Cisco
stations to Unify IP endpoints.

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Page 102 of 155
Cisco Unified Communications Manager Media Resource Group
Navigation Path: Media Resources Media Resource Group

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Page 103 of 155
Media Resource Group MRG_SW_MTP

Set Name*= MRG_SW_MTP This is used for this example.

Set Description = This text is used to identify this Media Resource Group.
Set all resources in the Selected Media Resources* Box.
All other values are default.

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Page 104 of 155
Resource Group for MRG noMTP

Set Name*= MRG_SW_noMTP. This is used for this example.

Set Description = This text is used to identify this Media Resource Group.
Set Available Media Resources = MTP_2, MTP_3 and MTP_4
Set other resources in the Selected Media Resources*

All other values are default.

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Page 105 of 155
Cisco Unified Communications Manager Media Resource Group List
Navigation Path: Media Resources Media Resource Group List

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Page 106 of 155
Set Name*= MRGL_SW_MTP. This is used for this example.

Set Description = This text is used to identify this Media Resource Group List.
Set Available Media Resources = MRGL_SW_noMTP
Set Selected Media Resource Groups= MRG_SW_MTP

Set Name*= MRGL_SW_noMTP. This is used for this example

Set Description = This text is used to identify this Media Resource Group List
Set Available Media Resources = MRG_SW_MTP
Set Selected Media Resource Groups= MRGL_SW_noMTP

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Page 107 of 155
Note: noMTP Media resource group was used to test the scenarios for without using MTP test cases.

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Page 108 of 155
Cisco Unified Communications Manager Route Pattern to Unify
Set Route Pattern* =3043X. This is used to route to Unify in this example

Set Description = This text is used to identify this Route Pattern

Set Gateway/Route List* = To Open Scape. This is used for this example
Uncheck Provide Outside Dial Tone

All other values are default.

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Page 109 of 155
Route Patter Configuration for 4xxx (Continued)

Set Calling Line ID Presentation= Default

Set Calling Name Presentation= Default

Set Connected Line ID Presentation*= Default

Set Calling Name Presentation* = Default

All other values are default.

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Page 110 of 155
Cisco Unified Communications Manager Translations Pattern to Unify
Set Route Pattern* =500. This is used to route to Unify in this example

Connected Line ID Presentation = Restricted

Connected Name Presentation = Restricted

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Page 111 of 155
 © 2015 Cisco Systems, Inc. All rights reserved.
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Page 112 of 155
Cisco Unified Communications Manager SIP Phone Device Level Configuration
Navigation Path: Device Phone

Set MAC Address* = 1C17D337D1CD. This is used in this example

Set Description = This text is used to identify this Phone

Set Device Pool*= G711 Preferred. This is used in this example

Set Phone Button Template*= Standard 9971 SIP. This is used in this example

Common Phone Profile *= Standard Common Phone Profile

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Page 113 of 155
Cisco Unified Communications Manager SIP Phone Device Level Configuration (Continued)

Set Media Resource Group List = MRGL_SW_MTP. This is used in this example.

All other values are default.

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Page 114 of 155
Cisco Unified Communications Manager SIP Phone Device Level Configuration (Continued)

Set Device Security Profile* = Cisco 9971- Standard SIP Non-Secure Profile. This is used in this example.

Set SIP Profile*= Standard SIP Profile. This is used in this example.

All other values are default.

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Page 115 of 155
Cisco Unified Communications Manager SIP Phone Device Level Configuration (Continued)

All other values are default.

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Page 116 of 155
Cisco Unified Communications Manager SIP Phone Device Level Configuration (Continued)

All values are default.

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Page 117 of 155
Cisco Unified Communications Manager SIP Phone Device Level Configuration (Continued)

All other values are default.

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Page 118 of 155
Cisco Unified Communications Manager SIP Phone Device Level Configuration (Continued)

All other values are default.

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Page 119 of 155
Cisco Unified Communications Manager SCCP Phone Device Level Configuration
Navigation Path: Device Phone

Set MAC Address* = 001818855C55. This is used in this example.

Set Description = This text is used to identify this Phone

Set Device Pool*= G711 Preferred. This is used in this example.

Set Phone Button Template*= Standard 7971 SCCP. This is used in this example

Set Media Resource Group List = MRGL_SW_noMTP. This is used in this example.

All other values are default.

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Page 120 of 155
Cisco Unified Communications Manager SCCP Phone Device Level Configuration (Continued)

All other values are default.

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Page 121 of 155
Cisco Unified Communications Manager SCCP Phone Device Level Configuration (Continued)

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Page 122 of 155
Set Device Security Profile* = Cisco 7971 – Standard SCCP Non-Secure Profile. This is used in this example

All other values are default.

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Page 123 of 155
Cisco Unified Communications Manager SCCP Phone Device Level Configuration (Continued)

These values are default.

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Page 124 of 155
Cisco Unified Communications Manager SCCP Phone Device Level Configuration (Continued)

These values are default.

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Page 125 of 155
Cisco Unified Communications Manager SCCP Phone Device Level Configuration (Continued)

These values are default.

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Page 126 of 155
Cisco Unified Communications Manager Audio Codec Preference List Configuration
Navigation Path: System  Service parameter  select server (Cluster26pub)  Select Service (Cisco
CallManager (Active))

Set Accept Audio Codec Preference in Received Offer *= Off. This needs to be set when you are wanting to
use the Codec Preference List created.

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Page 127 of 155
Cisco Unified Communications Manager Audio Codec Preference List Configuration (Continued)

G711 Preferred and G729 Preferred Audio Codec Preference List created in this example.

All other values are default.

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Page 128 of 155
Cisco Unified Communications Manager Audio Codec Preference List Configuration (Continued)

Set Name*= G711 G729. This is used for this example

Set Description*= This text is used to identify this Audio Codec Preference List
Set Codec in List*= G.711 U-Law 64k. First choice in this example

Set Codec in List*= G.729 8k. Second choice in this example

All other values are default.

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Page 129 of 155
Cisco Unified Communications Manager Audio Codec Preference List Configuration (Continued)

Set Name*= G729 G711. This is used for this example.

Set Description* = this text is used to identify this Audio Codec Preference List.
Set Codec in List*= G.729 8k. First choice for this example.

Set Codec in List*= G.711 U-Law 64. Second choice for this example.

All other values are default.

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Page 130 of 155
Cisco Unified Communications Manager Region Configuration
Navigation Path: System  Region Information  Region

G711 Preferred and G729 Preferred created in this example.

All other values are default.

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Page 131 of 155
Cisco Unified Communications Manager Region Configuration (Continued)

Set Name*= G711 Preferred. This is used in this example

Set Region= G711 Preferred. This is used in this example

Set Audio Codec Preference List= G711 G729

Set Maximum Audio Bit Rate= 64 Kbps (G7.22, G7.11). This is used in this example

Set Region=Default. This is used in this example

Set Audio Codec Preference List= G711 G729. This is used in this example

Set Maximum Audio Bit Rate= 64 Kbps (G722, G7.11). This is used in this example

All other values are default

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Page 132 of 155
Cisco Unified Communications Manager Region Configuration (Continued)

Set Name*= G729 Preferred. This is used in this example.

Set Region= G729 Preferred. This is used in this example

Set Audio Codec Preference List= G729 G711. This is used in this example

Set Maximum Audio Bit Rate= 64 Kbps (G7.22, G7.11). This is used in this example.

Set Region=Default. This is used in this example.

Set Audio Codec Preference List= G729 G711. This is used in this example

Set Maximum Audio Bit Rate= 64 Kbps (G7.22, G7.11). This is used in this example

All other values are default.

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Page 133 of 155
Cisco Unified Communications Manager Device Pool Configuration
Navigation Path: System  Device Pool

G711 Preferred and G729 Preferred created in this example.

All other values are default.

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Page 134 of 155
Cisco Unified Communications Manager Device Pool Configuration (Continued)

Set Device Pool Name*= G711 Preferred. This is used in this example.

Set Cisco Unified Communications Manager Group*= Default

Set Date/Time Group* = CMLocal

Set Region* = G711 Preferred. This is used in this example

Set Media Resource Group List =MRGL_SW_MTP. This is used in this example.

All other values are default.

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Page 135 of 155
Cisco Unified Communications Manager Device Pool Configuration (Continued)

All values are default.

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Page 136 of 155
Cisco Unified Communications Manager Device Pool Configuration (Continued)

All values are default.

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Page 137 of 155
Cisco Unified Communications Manager Device Pool Configuration (Continued)

Set Device Pool Name*= G729 Preferred. This is used in this example.

Set Cisco Unified Communications Manager Group*= Default

Set Date/Time Group* = CMLocal

Set Region* =G729 Preferred. This is used in this example

Set Media Resource Group List =MRGL_SW_MTP. This is used in this example.

All other values are default

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Page 138 of 155
Cisco Unified Communications Manager Device Pool Configuration (Continued)

All values are default.

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Page 139 of 155
Cisco Unified Communications Manager Device Pool Configuration (Continued)

All values are default.

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Page 140 of 155
Cisco UCM Extent and Connect
Extend and Connect is a feature that allows administrators to rapidly deploy UC Computer Telephony
Integration (CTI) applications which interoperate with any endpoint. With Extend and Connect, users can
Leverage the benefits of UC applications from any location using any device. This feature also allows
Interoperability between newer UC solutions and legacy systems, so customers can migrate to newer UC
Solutions over time as existing hardware is deprecated.

Cisco UCM end user configuration

Add user to Cisco UCM

Navigation Path: User Management End user

Set User ID*= user2. This is used for this example.

Set Last Name = Jabber2. This is used for this example.
Check Home Cluster.

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Page 141 of 155
Cisco UCM end user Configuration (Continued)

Set Controlled Devices = CTIRDuser2. This is used for this example.

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Page 142 of 155
Cisco UCM end user Configuration (Continued)

Check Allow Control of Device from CTI

Select the Primary Extension for this user.2007 is used for this example.

Check EnableMobility

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Page 143 of 155
Add the following permissions for Standard Users:
–Standard CCM End-Users
–Standard CTI Enabled
–Standard CCMUSER Administration

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Page 144 of 155
Add Phone: CTI Remote Device
The CTI Remote Device type represents the user’s remote device(s) .
Select the desired Owner User ID .User2 is used in this example.
Set the Device Name populated automatically. Modify if desired - CTIRDuser2 used this example.
Set Device Pool: Default. This is used in this example.
Set RD*= 30430. This is used for this example.4000 is the Unify extension.

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Page 145 of 155
Remote Destination Configuration
Set Destination Number*= 30430. This is used for this example.
Check EnableExtend and Connect.

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Page 146 of 155
Cisco UCM UC service Configuration
Navigation Path: User Management User setting  UC Service

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Page 147 of 155
Cisco UCM service Profile Configuration
Navigation Path: User Management User setting  Service Profile

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Page 148 of 155
Cisco UCM service profile Configuration (Continued)

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Page 149 of 155
Cisco Unified CM IM Presence – CCMCIP Profile Configuration
Navigation Path: Application Legacy Clients  CCMCIP Profile

Set Name *: remotedesk, this is used in this example.

Set Primary CCMCIP Host *: 10.80.16.2.Cisco Publisher IP. This is used in this example.
Set Backup CCMCIP Host *: 10.80.16.3.Cisco Publisher IP. This is used in this example.
Add Users to Profile: user2.This is used in this example.

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Page 150 of 155
Cisco UCM – SIP trunk to Cisco IM&Presence Trunk Configuration
Navigation Path: Device Trunk

Set Device Name*= IMPTrunk. This is used for this example.

Set Description = This text is used to identify this Trunk Group.
Set Device Pool* = Default. This is used for this example.
Set Media Resource Group List = MRGL_SW_MTP. This is used for this example.

All other values are default.

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Page 151 of 155
Cisco Unified Communications Manager SIP Trunk to CUP Configuration (Continued)

All other values are default.

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Page 152 of 155
Cisco UCM SIP Trunk to CUP Configuration (Continued)

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Page 153 of 155
Cisco UCM SIP Trunk to CUP Configuration (Continued)

Set Destination Address = 10.80.16.6. This is used in this example.

Set SIP Trunk Security Profile*= Non Secure SIP Trunk Profile.
Set SIP Profile*= Standard SIP Profile.
Set DTMF Signaling Method*= No Preference.
All other values are default.

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Page 154 of 155
Acronyms
Acronym Definition
EXT Extension
UDP Uniform Dial Plan
AAR Automatic Alternate route
FAC Feature Access Code
PBX Private Branch Exchange
CCNR Call Completion on No Reply
CFB Call Forwarding on Busy
CFNA Call Forwarding No Answer
CFU Call Forwarding Unconditional
CLIP Calling Line (Number) Identification Presentation
CLIR Calling Line (Number) Identification Restriction
CNIP Calling Name Identification Presentation
CNIR Calling Name Identification Restriction
COLP Connected Line (Number) Identification Presentation
COLR Connected Line (Number) Identification Restriction
CONP Connected Name Identification Presentation
CONR Connected Name Identification Restriction
CT Call Transfer
Cisco UCM Cisco Unified Communications Manager
DNS Domain Name Server
FQDN Fully Qualified Domain Name
MWI Message Waiting Indicator
MRGL Media Resource Group List
MTP Media Termination Point
PSTN Public Switched Telephone Network
RTP Real Time Protocol
SIP Session Initiated Protocol

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Page 155 of 155