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SAJGBR
2,1
Profiting from poverty: ethics of
microfinance in BOP
Linda M. Sama and R. Mitch Casselman
Department of Management, Peter J. Tobin College of Business,
82 St. John’s University, New York, New York, USA
Received 17 April 2012
Revised 30 September 2012 Abstract
24 October 2012
9 November 2012 Purpose – This paper seeks to examine the ethical dilemmas that emerge when offering microfinance
13 November 2012 services in BOP markets.
Accepted 14 November 2012 Design/methodology/approach – Utilizing the ethical lenses of deontology, teleology, virtue ethics
and moral relativism, the paper builds on prior research on ethical issues in BOP markets and the
ethics of microfinance to highlight the specific stakeholder impacts facing MFIs. Relevant literature
and examples from practice are utilized to illustrate the different ethical perspectives.
Findings – In general, many of the key dilemmas represent themselves in the extreme poverty
segment of the BOP where commercial business models have the least traction.
Research limitations/implications – Propositions are developed for the corrective actions
in the paper which might allow future research to uncover differences in intervention success in
different BOP markets.
Practical implications – The discussion of potential interventions for the various stakeholders may
ameliorate criticisms of MFIs, suggest opportunities for cross-sectoral partnerships and improve
outreach to the poorest of the poor.
Social implications – For each issue addressed, this paper looks at the types of corrections that are
made or called for through markets, government actions and civil society to respond to the negative
impacts uncovered through our analysis.
Originality/value – The analysis in this paper contributes to the theoretical ethical literature with a
very specific application to an emerging concern in the field of microfinance. It also offers prescriptive
scenarios for industry and public policy makers. It challenges the ethics underlying businesses that
wish to target the full spectrum of Base of Pyramid participants.
Keywords Microfinance, Base of pyramid, Poverty, Ethical philosophies, Ethical dilemma, Ethics
Paper type Conceptual paper
Introduction
Success in base of pyramid (BOP) markets often means linking the optimization
of shareholder wealth with public value creation and the well-being of the local
communities (Rangan et al., 2011; Yunus et al., 2010). Microfinance has been one
effective response to the needs of those in BOP markets. Many microfinance success
stories have been touted in the literature (see, e.g. Akula, 2008; Morduch, 1999),
but there have also been reports of abuses that raise concerns over the ethics of
microfinance (Lewis, 2008; Karnani, 2011), skepticism about the legitimacy of its
claims to reach those most in need (Bateman, 2011) and studies that question whether
they are serving as an instrument of poverty eradication (Adams and Raymond, 2008;
Best and Kumar, 2008). This is particularly true of those microfinance institutions
(MFIs) that have morphed from socially oriented not-for-profit (NFP) organizations
South Asian Journal of Global to commercial, profit-oriented enterprises. The term “mission drift” has been used to
Business Research
Vol. 2 No. 1, 2013
describe what people perceive as the gap between these organizations’ professed and
pp. 82-103 perceived levels of social performance (Mersland and Strøm, 2010).
r Emerald Group Publishing Limited
2045-4457
Ethical issues have been a key concern not only in microfinance but also within the
DOI 10.1108/20454451311303301 wider BOP literature. In microfinance, ethical concerns have been raised surrounding
access to credit as a basic right (Hudon, 2009), social exclusion (Hudon, 2011), trade-offs Ethics of
between profit maximization and poverty reduction (Copestake, 2007; Counts, 2008) microfinance
and abusive credit practices (Hudon, 2011). In BOP, ethical issues have included
concerns over the exploitation of poor consumers vulnerabilities (Karnani, 2007),
conflicts between economics and corporate social responsibility (CSR) (Davidson,
2009), issues of unequal power distribution (Karnani, 2008; Arora and Romijn, 2011),
concerns over environmental sustainability (Wijen, 2008) and inter- and 83
intra-generational justice issues (Hahn, 2009). In practice, MFIs have been criticized
for a lack of transparency (Karnani, 2011), excessively high interest rates (Lewis, 2008),
aggressive loan recovery (Beckett, 2010) and making their clients worse off (Adams
and Raymond, 2008).
This paper expands on existing literature by identifying the ethical dilemmas
or paradoxes that emerge when offering microfinance services in BOP markets,
and explores these issues through various ethical lenses or decision-making
modes. McCullough and Faught (2005, p. 195) define ethical dilemmas as “[y]
situations where moral certainty is compromised by rational cognition,” lending
emphasis to the point that a dilemma has no seemingly right or wrong answer.
We understand an ethical dilemma as a case in which applying a specific form of moral
reasoning may support more than one course of action, causing conflict and differential
impacts on stakeholders
In our examination of ethical issues, we elaborate on the specific impacts that these
ethical dilemmas engender for various stakeholders and stakeholder groups. For each
issue addressed we look at the types of solutions that are made or called for through
markets, government actions and civil society to respond to the negative impacts
uncovered through our analysis and suggest propositions to be tested based on these
potential solutions. This approach expands on prior literature that examines ethical
concerns arising in microfinance (Hudon, 2009, 2011), ethical banking (Prior and
Argandona, 2009) and the ethics of operating in BOP markets (Davidson, 2009; Hahn,
2009; Karnani, 2007, 2008) and helps to delineate the ideals that MFIs who focus on
ethical banking and CSR should strive for.
We begin by looking at ethical concerns in BOP markets and then more specifically
the ethics of microfinance. We follow this with a section that reviews various ethical
lenses to view the resulting dilemmas, incorporating propositions based on potential
interventions. We conclude with a discussion of the implications of our analysis
for research and practice.
88
Table I.
SAJGBR
BOP markets
to MFI operations in
Applying an ethical lens
Theoretical ethical lens Key ethical dilemma Stakeholder impacts Potential interventions
Rights and duties Rights conflicts Client: right to credit Government: loan incentives for poorest.
Lender: rights to a fair profit, customer Usury laws; credit bureaus
selection, portfolio diversification, Market-initiated investor relations reports;
risk management industry-specific codes of conduct
Rights and duties Duty conflicts Client: duties of borrowers to manage Government: infrastructure for enabling
debt; financial disclosure environment
Lender: duties of lenders to operate Markets: competitive marketplace; duty
efficiently and effectively screen prioritization schemes
borrowers
Justice as fairness Equitable distribution of Client: profitable reinvestment interest Client: self-education; peer groups and lender
(distributive justice) economic benefits rate; misrepresentation; negative investigation
affectivity Government and civil society: subsidization;
Lender: reputational impacts; economic financial literacy
responsibility Market: reporting systems
Justice as fairness Fair access to credit Client: responsible borrowing Government: regulations on transparency
(procedural and Fair, transparent and Lender: transparent loan approval with Market: open and transparent review;
interactional justice) unbiased loan process proprietary loan processes payment term and repayment disclosure
Civil society: cross-sectoral partnering;
supplemental reporting; peer savings groups
Justice as fairness Moral hazard Client: misrepresentation or unusual risks Market: set consistent repayment and
to escape poverty loan terms
Lender: balancing risks with strong Government: visible hand regulates interest
information asymmetries and potentially rates to curtail opportunistic behavior
usurious interest rates Civil society: watch groups and independent
rating agencies
Utilitarianism Maximizing the social good Lender: impacts on self-sufficiency. Line Markets: double or triple bottom line
vs loans to poorest between microfinance and normal reporting; partnering
commercial loans Civil society: social development programs;
Client: borrowers voice in process; what is social impact studies
the nature of reporting and Government: social benefit measures. Welfare
underreporting for those in the margins? programs; inclusive policy development
(continued)
Theoretical ethical lens Key ethical dilemma Stakeholder impacts Potential interventions
Virtue ethics For profit vs virtuous Lender: reputation impacts Markets: larger portfolio of products and
services; participation in reputation ratings
Government: welfare interventions
Civil society: measurement of social action;
focus on reputation/values; charitable
contributions
Virtue ethics Happiness, flourishing or Client: self-actualization and Market: community outreach; build client
well-being of borrowers empowerment social capital; skill development program
Lender: loan terms with hope Government: loan education programs
Civil society: social network impacts Civil society: impact studies to measure
and community standing well-being and flourishing
Market, government and civil society:
partnerships to enhance community
participation, trust and friendship
Moral relativism Cultural sensitivity vs Client: communication of local values Civil society: advocate for preservation of local
universal moral imperatives Lender: local values conducive to cultural norms; education
successful lending models; reporting Markets: adjust practices to align with local
impacts; efficiency impacts norms; deep research into cultural mores and
cross-cultural differences
microfinance
89
Table I.
Ethics of
SAJGBR enabling environments. An enabling environment (Thindwa, 2001) is important to
2,1 permit the awareness and exercising of rights. Without voice or the ability to dissent
when rights are not properly defined or protected, the rights conundrum goes
unsolved. This harks back to the social contract writings of Locke and Rawls (1999);
and, has been a foundational element of the work by Donaldson and Dunfee (1994) in
integrative social contracts theory (ISCT).
90 Potential interventions. These dilemmas suggest that governments intervene to
make transparent the real rate of interest and to mandate a “duty of care” to the lower
levels of the BOP, however remotely situated, to ensure a borrower’s ability to exercise
their right to credit. Moreover, interest rate caps legislated and enforced by
governments – such as the 27 percent cap imposed on microfinance loans in
Bangladesh – have been seen to help alleviate the burden on borrowers in an otherwise
unregulated environment. Critics, however, suggest that capping interest rates is a
perilous approach to protecting borrowers’ rights, since it may at the same time inhibit
MFIs from attracting needed investment to fund growth (The Economist, 2010). Other
regulatory avenues to preserving clients’ rights include rules on capital buffers, and
credit bureaus designed to track borrower’s credit burden. Another suggestion is to
allow MFIs to accept deposits, thus reducing the reliance on capital markets for
funding (The Economist, 2010).
In terms of the market, professional duties could be developed for the industry and
codified so that players in the field would be normatively bound to the “rules of the
game.” Institutional isomorphism dictates that as peers in the field adopt positive
conduct norms, others will follow suit in a “bandwagon effect” (DiMaggio and Powell,
1983). Market players can also offer true and accurate reporting to investors/donors
and clear and transparent transactional terms to borrowers. Duty prioritization
schemes, applying the deontological lens of moral duty, might encourage market
players to evaluate the real costs of abandoning the poor – who constitute a real
and viable market – against the actual costs of serving the poor. Finally, markets,
along with civil society and governments, can work together to develop enabling
environments to include the necessary infrastructure and technology platforms for
facilitating a level playing field for MFIs and improved access to credit for their clients.
P1. Rights and duties of MFIs and clients come less into conflict and fair access to
credit is perceived more favorably in communities where government
establishes and enforces laws and regulations, particularly related to
transparency and credit monitoring.
Similarly, improvement in MFI reporting should benefit borrowers and yield positive
reputational effects, leading us to propose that:
P2. MFIs will evidence greater efficiencies (lowered costs of operations and
moderated risk), address a wider swath of the BOP market and enjoy enhanced
reputation effects when they engage in accurate, transparent and voluntary
reporting to investors and industry watchdogs.
It is difficult to measure the impact civil society’s efforts have on its targeted Ethics of
communities, but their mere presence can oftentimes thwart otherwise fraudulent or microfinance
harmful activities, and so we propose:
P3. Rights and duties of MFIs and clients come less into conflict (as measured in
terms of more productive, collaborative lender-borrower relations) and fair
access to credit is perceived more favorably in communities where civil society 93
agents are operating in larger numbers.
P4. Allocative justice and perceptions of fairness increase where civil society
agents monitor lending activity and assist in the development of informal
peer savings groups.
P5. Greater percentages of the “worse off poor” will be served with microcredit
where governments have taken action to establish social welfare systems to
alleviate financial, health and education deficiencies in their populaces.
P6. Greater percentages of the “worse off poor” will be served with microcredit
where there are greater numbers of MFIs with NFP status, a strong social
mission and double and triple bottom line reporting.
P7. Greater percentages of the “worse off poor” will be served with microcredit
where civil society actively engages in advocating for impact studies and for the
development of social programs to complement microcredit activities, including
education, health, insurance and recovery.
P8. Greater percentages of the “worse off poor” will report increased happiness
and self-efficacy after receiving a loan where governments have provided more
information on the relevant costs and benefits of borrowing and contributed to
financial education initiatives.
P9. MFIs will be perceived as more virtuous by their borrower communities and
civil society organizations to the extent they supplement loans with peripheral
services that address both the financial and social networking needs of clients.
P10. Greater percentages of the “worse off poor” will be served with microcredit
and report higher incidences of success (repayment), happiness and improved
financial/social well-being in communities where civil society agents promote
measurement of social action and a focus on values; and where they enhance
market efforts through charitable contributions.
P11. Civil society and market-based interventions that advocate for preservation of
local cultural norms will correlate positively with more diverse communities
benefitting from microloans.
SAJGBR Conclusion
2,1 Microfinance continues to offer the promise of a dignified route out of poverty for
so many who reside at the base of the pyramid. As practices have diffused within the
industry, inviting new players to the field with assorted missions, scrutiny of those
practices has increased and questions about the ethics of microfinance have been
raised. Critics concern themselves with perceived mission drift (Epstein and Yuthas,
98 2010), transparency, particularly around interest rates (Karnani, 2011), social impact
assessments that point to real effects of microloans on poverty eradication (Best and
Kumar, 2008), and the lack of reach to those in greatest need (Bateman, 2011).
Addressing poverty in some of the world’s most remote and inaccessible communities
is a challenge that most MFIs have shied away from, preferring instead to rationally
allocate resources to a risk-adjusted portfolio of borrowers that will improve returns
and reported statistics of success. The conundrum is not that simple, however.
Many communities in need lack the training to start a business, the technology to
operate it, the health to sustain it, the infrastructure to permit easy monitoring
or even to give them access to markets, the networks to support it and the consumers
to buy their goods and services. MFIs are ill equipped to tackle all of these issues,
as the expertise they have carefully bundled in-house and that serves as a
source of their sustainable competitive advantage is unrelated to many of the
social ills that prevent them from assisting this under-served market. Add to this the
cost of administering small loans and the associated risk of default in the most
indigent communities, and it is difficult to point fingers. Nonetheless, these
vulnerable populations require solutions not excuses, and we are particularly
interested in the ethical nature of the problem that is presented as a result (see
also Davidson, 2009).
In this paper, we provided a descriptive narrative about the problem and the
attendant ethical dilemmas it engenders, while offering a theoretically based analysis
of these dilemmas in the context of practice. We applied a series of ethical lenses to
view the dilemmas and recommended interventions from the public, private and civil
society sectors, sometimes in partnership, to address the impact that these ethical
issues have on affected stakeholders. Indeed, the stakeholders are more numerous than
those cited here, but the examples launch us in the direction of future research that may
use primary and secondary data to begin a qualitative and exploratory analysis of
where the interventions are working successfully, where they have failed, and if, in fact,
they have been imagined at all. A stakeholder salience model can assist us in more
precisely identifying the impact of ethical issues that relate to MFIs in BOP markets –
and determining the degree to which stakeholders who are most affected have a voice
or the power to stimulate change. In the absence of that voice or power, and in many
cases imperfect information, future research may more deeply explore how traditional
market mechanisms are insufficient to address the very specific challenges that reside
at the BOP and highlight various non-market alternatives that promote poverty
reduction in line with the interventions we describe.
Our review of ethical dilemmas for MFIs operating in the poorest corners of the
globe provides us with some insights into how successful BOP models – models
of disruptive innovation – would work for areas of extreme poverty. We reason that
authentic successes in imperfect BOP markets are borne of ventures that are
inclusive, collaborative and developmental in the creation of social capital. With this
approach to BOP markets, poverty alleviation may be attainable in the long term
(Ansari et al., 2012).
The analysis in this paper contributes to the theoretical ethical literature with a very Ethics of
specific application to an emerging concern in the field of microfinance. It also offers microfinance
prescriptive scenarios for industry and public policy makers. In the end, we must ask
if profiting from poverty, to the extent it is an observable fact, is ethically justifiable
under any theoretical lens one might apply.
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Further reading
Anheier, H.K. (2004), Civil Society: Measurement, Evaluation, Policy, Earthscan, London.
Clark, B., Lazicki, S. and Sivakumaran, S. (2008), Principles for Ethical Equity Investing in
Microfinance Institutions, Harvard Kennedy School of Government, Boston, MA.
De Haan, L. and Lakwo, A. (2010), “Rethinking the impact of microfinance in Africa: ‘business
change’ or social emancipation”, European Journal of Development Research, Vol. 22 No. 4,
pp. 529-45.
Ferrell, O.C. and Gresham, L.G. (1985), “A contingency framework for understanding ethical
decision making in marketing”, Journal of Marketing, Vol. 49 No. 3, pp. 87-96.
Mersland, R., Randoy, T. and Strom, R.O. (2011), “The impact of international influence on
microbanks’ performance: a global survey”, International Business Review, Vol. 20 No. 2,
pp. 163-76.
About the authors Ethics of
Linda M. Sama is the Executive Director of the Center for Global Business Stewardship at
St. John’s University, USA; Director of GLOBE, a student managed microfinance institution; and
microfinance
the Joseph F. Adams Professor of Management and Associate Dean for Global Initiatives at the
Peter J. Tobin College of Business. She received her PhD from City University of New York, USA.
Her research interests include: microfinance institutions, sustainability, corporate social
responsibility and business ethics. 103
R. Mitch Casselman is the Director of the Center for Global Business Stewardship and an
Assistant Professor of Management at St. John’s University, USA. He received his PhD from the
University of Melbourne, Australia. His research interests include: Base of Pyramid, corporate
social responsibility, innovation and knowledge-based view of the firm. R. Mitch Casselman is
the corresponding author and can be contacted at: casselmr@stjohns.edu