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Outsourcing is the business practice of hiring a party outside a company to
perform services or create goods that were traditionally performed in-
house by the company's own employees and staff. Outsourcing is a practice
usually undertaken by companies as a cost-cutting measure. As such, it can
affect a wide range of jobs, ranging from customer support to manufacturing
to the back office.
Outsourcing was first recognized as a business strategy in 1989 and became
an integral part of business economics throughout the 1990s.
Outsourcing benefits
Some of the outsourcing benefits include:
Lower labor costs
You can lower your business's labor costs by outsourcing specific
functions to other companies. The third-party organization hires the
employees to perform the tasks and is responsible for their pay, benefit
packages and training. This allows your company to focus its labor costs
on your core staff.
Larger talent pool
When you outsource to specialized companies, you can take advantage
of a larger talent pool. These companies have access to candidates in
other parts of the country or the world depending on where they are
located and how many of their positions are remote. The contracting
company will also have its own recruiters to find the best candidates for
the tasks or prescreened employees that might have the skills needed
for your tasks.
Internal staff development
A large project may require skills that your staff does not currently
possess. On-site outsourcing, where you bring in contractors to operate
at your own location, can let your employees work beside talentedcontractors and acquire new skill sets. Outsourcing can also help you
focus on training and development for internal employees while
outsourced employees handle everyday tasks.
Increased efficiency
Outsourcing allows you to move unnecessary functions to more
specialized sources, Shifting those functions to companies that
specialize in those tasks can lead to greater productivity, efficiency and
cost-effectiveness, Your company can increase efficiency by
concentrating on hiring, training, facilities and other resources within
your core business model. Many times, outsourced employees bring
standard processes that they can use to optimize efficiency.
Disadvantages of outsourcing
There are several potential disadvantages of outsourcing including:
Limited control and flexibility
When you outsource tasks to another company, you may be limited by
rigid contract agreements. You may have less controlOver'sot tware,
procedures and protocols, hiring practices and scheduling. Qutsoureing
can also limit how much flexibility your-business-has-to-maneuver-as
your-company-grows-or-changes-arise. Consider browsing for different
opportunities with several agencies and negotiating terms-that.can best
fityour-business needs.
Decline in employee moraleOutsourcing may affect your company culture, especially employee
morale. If your employees don't understand the need for outsourcing,
they may feel they are being replaced while employees may become
frustrated as workflows become more complicated, especially if the
contracted company is in a different time zone. To fight this, you can
encourage employees by offering training opportunities in other areas
that can help them excel in their role. Open communication about how
outsourcing can help them and the company goals can also encourage
more positive outlooks on this.
Decreased security
Outsourcing can make data security more complicated. Outsourcing
usually involves multiple sites using technology to connect and share
information, which can lead to more opportunities for data leaks. Your
business will also have less control over hiring and employee protocols,
limiting your control over the information those employees have about
your company. Consider reviewing data agreements and ensuring any
tools you have are compatible with the other company's to minimize
any risks.
What Is a Stakeholder?
Astakeholder is either an individual, group or organization that’s
impacted by the outcome of a project or a business venture.
Stakeholders have an interest in the success of the project and can be
within or outside the organization that’s sponsoring the project.
Stakeholders are important because they can have a positive or
negative influence on the project/with their decisions.
Stakeholder vs. Shareholder / s* ove?
Stakeholders are not the same thing as shareholders. A stakeholder can
be a wide variety of people impacted or invested in the project. Forexample, a stakeholder can be the owner or even the shareholder, But
stakeholders can also be employees, bondholders, customers, suppliers
and vendors.
A shareholder can be a stakeholder. A shareholder, though, is someone
who has invested in a corporation through the purchase of stocks. A
stakeholder has an interest in the corporation’s overall performance,
not stock performance.
Types of Stakeholders
Stakeholders can be anyone with influence or anyone who can be
influenced by the project. We've already seen that there can be many
stakeholders, something that we'll discuss below. All stakeholders can
be broken into two groups: internal stakeholders and external
stakeholders. Let’s take a look at both.
1. Internal Stakeholders
Internal stakeholders are within the organization. The project directly
impacts them as they serve and are employed by the organization
managing it. Internal stakeholders can include employees, owners, the
board of directors, project managers, investors and more.
2. External Stakeholders
External stakeholders are outside of the organization and are indirectly
impacted by the project. They’re influenced by the organization's work
but are not employees of the organization. These people can be
suppliers, customers, creditors, clients, intermediaries, competitors,
society, government and more.
Stakeholder ExamplesAs we mentioned, there are many types of stakeholders, many of which
fall under the internal or external stakeholder categories. Let’s take a
look at some of the more common stakeholder examples.
Investors: These are stakeholders looking for a financial return
and can be shareholders and debtholders. They have invested
capital in the business and want a return on that investment.
Employees: These stakeholders rely on their employment and job
security. They have a direct stake in the organization as it supports
them and provides them with benefits.
Customers: These stakeholders want the product or service that
the project delivers and they expect it to be of quality and contain
value.
Suppliers and Vendors: These stakeholders have their revenue
tied up with the project as they sell goods and services to the
business managing the project. Project success means more
business for them.
Communities: These stakeholders don’t want the project to
negatively impact their health, safety or economic development.
The organizations that are housed in their communities or
working on projects in their communities can impact job creation,
spending and more.
Government: These stakeholders get taxes and gross domestic
product from a project. They are major stakeholders as they
collect taxes from both the company on a corporate level and
individually from those it employs.