Locate Release and Upgrade Resources

Additional Practice 10 -15 Minutes

Lab Objectives
You will achieve the following objectives:
• Locate release notes for the most current release
• Build your own release notes
• Locate upgrade planning resources

Lab Dependency: None

Scenario
As System Administrator, you have heard there is a new release of ServiceNow coming out in a
few months. You want to be aware of the new features that are being released. You also want
to start learning about the upgrade process.

Section 1: Locate Release Notes

1. Open a new browser tab.
2. Go to docs.servicenow.com.
3. Locate the Release notes and upgrades panel.

4. Select on the most current release.

Note: Your release list may look different.

5. Scroll down to locate the Learn about section, then select to review the content.

Note: This is a great resource for getting yourself acquainted with information on a new
release.
Section 2: Build HR Specific Release Notes
1. On the left topic menu, select Build your own release notes.

2. Locate and select Release notes summaries.

3. Select Highlights for all Utah features and products.

4. On the Application or Feature drop-down list, select the following:

• Agent Chat and Sidebar
• Employee Center
• Flow Designer
5. Review the filtered highlights.

6. Select the download icon and select one of the options below. A file will be generated that
you can save as a PDF.

Section 3: Locate Upgrade Planning Resources

1. Go to docs.servicenow.com.
2. Search on Upgrade Checklist.

Note: You may not always find exactly what you’re looking for but start with a search
term that seems relevant. Often you will find your way to section or specific topic by
exploring the search results list or the topic pane shown below.
3. Select Upgrade planning checklist.
4. Notice the topic path has a Prepare your upgrade section. You were able to find what you
were looking for even though you used completely different search terms.

5. Select Prepare your upgrade.

6. Make a bookmark for this page.

Congratulations! You have completed this lab.