Virgin Media Contract Summary Sheet

This contract summary provides the main elements of this service offer as required by Ofcom. It helps to make a comparison
between service offers. Complete information about the service is provided in other documents.

Your total order summary

Main account holder’s name: Service address:
Mr Marcus Robathan 21 Cedar View, Redditch, B97 6HW

Contract summary sheet created: Contract summary sheet number: Minimum contract length: Services included in this order:
16th January 2024 100180084269 18 months 

Initial monthly cost: One off charges: £0.00 Your monthly cost from month 19 will be £49.00*
£26.50* Upfront payment: £0.00

* Monthly price shown will increase each April from April 2024 by the Retail Price Index rate of inflation announced in February each year plus 3.9%. For
further details, please see the section titled "Other relevant information" on the Contract information sheet.”

Your individual service summary

The detail in the below section is only in relation to the Broadband service you have selected.

 Broadband services
· M125 Fibre Broadband · Virgin Media WiFi Hub
If in addition to your bundle you have chosen to also take an optional additional Virgin Media service, that optional additional service is also shown above and can be cancelled
without ending your agreement for your core services at any time on 30 days' notice.

Your broadband speeds: Download speeds: Upload speeds:

Advertised broadband speed 132 Mbps 20 Mbps

Normally available speed between 132 - 136 Mbps between 20 - 20 Mbps

Minimum speed 132 Mbps 20 Mbps

Maximum speed 136 Mbps 20 Mbps

Minimum guaranteed download speed 66 Mbps N/A

 Other relevant information (including contract renewal and termination)

Key Terms & Conditions
The full Virgin Media Terms and Conditions and the relevant Legal Stuff form part of your contract and can be found here
virginmedia.com/legalstuff. Please read them carefully, together with the additional terms set out in this document.

Your right to cancel

If you wish to cancel your Virgin Media services you have FOURTEEN days from the later of: (i) the day after the delivery of the
equipment; (ii) the service start date; or (iii) the day you receive your contract. By approving your order, you are also agreeing to your
services starting as soon as possible. If you cancel during your 14 day cooling off period you acknowledge that you will have to pay for
the supply of services that you receive. Outside of your cooling off period, if you want us to stop providing the services you will need to
give us at least 30 days’ notice as set out in Section N (or Section O if you are an Oomph customer) of the terms and conditions.

Early Disconnection Fee

When you agree to take services with us you are agreeing to a minimum period, and agree to take those services at your home address.
Typically, the minimum period will be 6, 9, 12, 18 or 24 months, but we will have agreed with you your minimum period before the start of
your service(s) and you can find details of your minimum period at the beginning of this document. It will also be confirmed in your
Residential Services Contract that we will send you when we accept your completed order.
If you cancel after the cooling off period but before your minimum period has finished, you may be charged an Early Disconnection Fee.
How much you’ll be charged can be found
virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early-disconnection-fees

Contract renewals
When you enter into a contract with Virgin Media you agree to a minimum term. When your minimum term ends you move on to a
rolling 30-day notice period. Your Virgin Media contract will not auto renew. If you have chosen to take one of our 30-day products or
services, you can end your contract at any time by providing us with 30 days’ notice.

Accessibility
If you require additional support when using our products or when getting in contact with us, visit
virginmedia.com/help/accessibility