1.

Change Management Template

The goal of change management is to ensure that standardized methods and procedures are
used for efficient and prompt handling of all changes to control IT infrastructure, minimizing
the impact of change-related incidents upon service quality.
Template Sections:

Change Request Information Change ID, request date, requester information, and a
detailed description of the change.
Reason for Change Justification and the business impact of not implementing
the change.
Change Details Type of change (standard, emergency, normal), proposed
implementation date, and change status.
Risk Assessment Evaluation of the potential impact, risks associated with the
change, and mitigation strategies.
Approval Details of the change advisory board (CAB) or individuals
who have approved the change, including their comments
and decision.
Implementation Plan Detailed steps for implementation, rollback plan for reversal
in case of failure, and resources required.
Post Implementation Review Evaluation of the change implementation, including success
criteria, actual outcomes, and lessons learned.

2. Incident Management Template

Incident management focuses on restoring normal service operation as quickly as possible to
minimize the impact on business operations, thus ensuring the best possible levels of service
quality and availability.
Template Sections:

Incident Details Incident ID, date/time reported, reported by,

priority, and category.
Incident Description Detailed description of the incident, including
symptoms, affected services, and users impacted.
Resolution Details Steps taken to resolve the incident, resolution
date/time, and status (resolved, pending,
escalated).
Closure Information Final incident categorization, closure code, and any
relevant notes from the incident review.
Lessons Learned Key takeaways and preventive measures to avoid
similar incidents in the future.

3. Problem Management Template

Problem management aims to manage the lifecycle of all problems to prevent incidents from
happening and to minimize the impact of incidents that cannot be prevented.
Template Sections:

Problem Record Details Problem ID, date identified, reported by, priority, and
 category.
Problem Description Detailed description of the problem, underlying
causes, and affected services.

Impact Analysis Analysis of the business impact, affected users, and

urgency of resolution.
Root Cause Analysis Techniques used for root cause identification,
findings, and evidence.
Resolution Plan Proposed solutions, implementation plan, and
resources required.
Review and Closure Evaluation of the resolution effectiveness, lessons
learned, and preventive measures.