What is Bad News Business Letter

In business writing, a bad-news message is a letter, memo, or email that conveys negative or unpleasant
information—information that is likely to disappoint, upset, or even anger a reader. It is also called an
indirect message or a negative message.

Bad News Business Letter Includes

TYPES OF BAD NEWS BUSINESS LETTER

 DIRECT BAD NEWS BUSINESS LETTER

 INDIRECT BAD NEWS BUSINESS LETTER
What is the direct bad news business letter?
The direct approach places the negative news at the beginning of the message.
DIRECT BAD NEWS BUSINESS LETTER IS USED WHEN:

 For shorter message

 For audience who prefer direct news
 For close friends or associates
 For minor negatives
Ex.

What is an indirect bad news business letter?

 The indirect approach is used for letters that have negative messages. These types of letters are
letters that deny requests, such as adjustment letters that deny claims or letters that deny employment
applications.
Indirect approach for delivering bad news has five main parts:

 Open with a buffer statement.

 Explain the situation.
 Break the bad news.
 Redirect or provide alternatives.
 End politely and forward-looking.

Ex.

Writing a bad news letter / Indirect communicators seek to avoid conflict, tension and uncomfortable
situations and its used for professional purposes.