Confidential

CHANGES IN MOBILE MONEY TRANSACTION LIMITS AND COMMERCIALS

In line with our ambition of supporting the sustainable growth of the Mobile
Money Ecosystem, we are introducing key changes to enhance customer
experience and offer commercial viability to all ecosystem players.

Consequently, effective March 1, 2024, we shall be implementing four (4) key

changes, namely:

1. Increase in Customer Transaction Limits.

2. Increase in Agent Transaction Limits.
3. Subscriber Cash-Out Cap Increase.
4. New Fees on Merchant to Merchant and Agent to Merchant.

The details of Customer Transaction Limits are as follows:

Daily Transaction Limits

KYC Account Type Current Limit New Limit
Minimum KYC GHS 2,000 GHS 3,000
Medium KYC GHS, 10,000 GHS 15,000
Enhanced KYC GHS 15,000 GHS 25,000

Maximum Account Balance Limits

KYC Account Type Current Limit New Limit
Minimum KYC GHS 3,000 GHS 5,000
Medium KYC GHS, 25,000 GHS 40,000
Enhanced KYC GHS 50,000 GHS 75,000

Monthly Transaction Limits

KYC Account Type Current Limit New Limit
MobileMoney Limited
Minimum KYC GHS 6,000 GHS 10,000
MTN House, Independence Avenue, Accra.
P.O. Box TF281, Trade Fair, La, Accra, Ghana.
Tel: +233 (0)24 4300000 Fax: +233 (0)2231974 mtn.com.gh/momo/

Directors: Modupe Kadri (Chairman) | Shaibu Haruna (CEO) | Serigne Dioum | Selorm Adadevoh | Didier Sala-Diakanda.
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Medium KYC Unlimited Unlimited

Enhanced KYC Unlimited Unlimited

The details of Agent Transaction Limits are as follows:

Agent Wallet Limit (GHS) Daily Transaction Limit Monthly Transaction

Profile (GHS) Limit (GHS)
Current New Current New Current New

Tier 1 500,000 1,000,000 200,000 200,000 500,000 700,000

Tier 2 1,000,000 10,000,000 500,000 1,000,000 1,000,000 10,000,000
Tier 3 10,000,000 30,000,000 No Limit No Limit 10,000,000 30,000,000
Tier 4 No Limit No Limit No Limit No Limit No Limit No Limit

The details of the Subscriber Cash-Out Cap Increase are as follows:

Cash-Out Current Fee New Fee Current New

Commission Commission
(Agent) (Agent)
>50 0.50p 0.50p 0.20p 0.20p
50 – 1000 1% 1% 0.4% 0.4%
1000 - 2000 GHS10 1% GHS 4 (flat) 0.4%
2000 & above GHS 10 GHS 20 (flat) GHS4 (flat) GHS 8 (flat)

The details of the Merchant to Merchant and Agent to Merchant are as follows:

Type of Proposed Fees Comments

Transaction
Merchant to 0.5% capped at GHS 5000 Nano segment is
Merchant exempted

Agent to Merchant 0.5% capped at GHS 5000 Agents will earn 40% of
fees as Cash-in
commission

MobileMoney Limited

MTN House, Independence Avenue, Accra.

P.O. Box TF281, Trade Fair, La, Accra, Ghana.
Tel: +233 (0)24 4300000 Fax: +233 (0)2231974 mtn.com.gh/momo/

Directors: Modupe Kadri (Chairman) | Shaibu Haruna (CEO) | Serigne Dioum | Selorm Adadevoh | Didier Sala-Diakanda.
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Please note that the above changes are aimed at enhancing our customer
experience, ensuring a sustainable growth of the ecosystem and to further
help our agents sustain their businesses.

Kindly note that any agent found going contrary to the above stipulated fees
will be subjected to our sanctions and disciplinary procedure.

For further clarification, please do not hesitate to contact us.

Your sincerely,

Shaibu Haruna
(Chief Executive Officer)

Cc

Head, Commercial Operations (MobileMoney Limited)

Head, Regulatory, Risk & Compliance (MobileMoney Limited)
Head, Legal and Corporate Affairs (MobileMoney Limited)

MobileMoney Limited

MTN House, Independence Avenue, Accra.

P.O. Box TF281, Trade Fair, La, Accra, Ghana.
Tel: +233 (0)24 4300000 Fax: +233 (0)2231974 mtn.com.gh/momo/

Directors: Modupe Kadri (Chairman) | Shaibu Haruna (CEO) | Serigne Dioum | Selorm Adadevoh | Didier Sala-Diakanda.