Administrator's guide: Creating a cozy atmosphere

1. Introduction.
Welcome to our team! As a receptionist, your role is crucial in creating a
warm and inviting atmosphere for our guests. This guide will show you
how to effectively welcome guests and assist them during their stay.

2. Greeting guests
When guests arrive, greet them with a friendly smile and a welcoming
manner.
Introduce yourself by saying, "Hi, my name is [your name] and I will be
helping you during your stay."
Address guests by their first and last names unless otherwise specified.
Offer to help with luggage by saying, "May I take your bags?"

3. Handling luggage
If the guest has luggage, offer to help by carrying it to the room.
If guests have additional luggage, ask if they need help transporting it
from the trunk of the car.

4. Create a welcoming atmosphere

Create a welcoming atmosphere by maintaining a clean and organized
reception area.
Make sure the reception area is well-lit and comfortable for guests
waiting to check in or check out.
5. Additional information
Familiarize yourself with the hotel's amenities and services to provide
guests with up-to-date information during their stay.
Be proactive by offering assistance and answering any questions or
concerns guests may have.
Remember that your role as a receptionist is crucial to creating a positive
first impression for our guests. By warmly greeting them and offering
any assistance they need, you contribute to their overall satisfaction
during their stay.