TÀI LIỆU ÔN TẬP

MÔN: TIẾNG ANH GIAO TIẾP QUỐC TẾ 3 (IC3)

Part 5_Multiple Choice

Identify the choice that best completes the statement or answers the question.

1. Having extensive experience in the field ________ the main reason he was appointed as the general
manager of the Slacken Convention Center.
A. was C. being
B. were D. are

2. Not only the painting method but also the colors ________ the interest of art critics.
A. has aroused C. arouses
B. have aroused D. arousing

3. Every staff member ________ to be trained in security procedures to ensure the safety of customers’
private information.
A. requirement C. requires
B. is required D. requiring

4. The benefits of exercising regularly while pregnant ________ staying sedentary during pregnancy.
A. is surpassing C. surpasses
B. surpassing D. surpass

5. Thanks to the recent anti-smoking campaign, the number of smokers in the country ________.
A. has reduced C. to reduce
B. reduce D. having reduced

6. Carl Jankowski has ________ as CEO of Palm, Inc., and Eric Benhamou will take over until a
replacement is found.
A. resignation C. resigns
B. resigning D. resigned

7. The users of this machine must ________ the instructions carefully before operating it.
A. reads C. reading
B. read D. to read

8. We provide consumers with all the information to enable them ________ informed purchasing
choices about the goods we supply.
A. making C. to make
B. make D. made

9. The issue will be ________ as soon as we address the current agenda.

A. dealt C. dealt by
B. dealing D. dealt with

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10. Diesel prices, which ________ more than 50% over the past two years, are expected to continue to
rise.
A. was risen C. have risen
B. risen D. rising

11. To stay awake during the flights, pilots ________ to chew gum or eat sugar cubes to stay alert.
A. advised C. to advertise
B. advising D. are advised

12. Protective gear must _______ at all times in laboratories where chemicals are used.
A. wear C. be worn
B. have worn D. be wearing

13. The operation manual is written easily so that it can be correctly ________ by users.
A. understand C. understandable
B. understanding D. understood

14. Please check whether the name of the _________ corresponds to the name on the order sheet.
A. receipt C. recipient
B. reception D. receive

15. Daniel Brown ________ on a business trip until next Friday.

A. is C. will be
B. has been D. would being

16. By next year, I ________ at this company for 10 years.

A. work C. will have work
B. will worked D. will have worked

17. If the fax machine were not out of order, we probably ________ the documents in time.
A. would fax C. fax
B. will fax D. have faxed

18. The second contestant gained the chance ________ the competition.
A. win C. winning
B. won D. to win

19. We could not afford _______ a new copying machine because it was quite expensive.
A. buying C. buy
B. to buying D. to buy

20. Please take a few moments _______ this questionnaire and return it to us at your earliest
convenience.
A. complete C. to complete
B. be completed D. completing

21. We would appreciate it if you took our products into _______.

A. consider C. considering
B. considered D. consideration

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22. Landlords who plan to raise the rent must provide their tenants with a _______ notice at least three
months before the lease ends.
A. writing C. wrote
B. write D. written

23. The mechanic inspected the car parts _______ in order to spot any defects.
A. close C. closeness
B. closely D. closed

24. Financial analysts must monitor every industry ________ to make accurate predictions for their
clients.
A. widely C. earnestly
B. closely D. truly

25. It is essential that you _______ your eye doctor at least once every 12 months to check the health of
your eyes.
A. visit C. stay
B. come D. drop

26. Analysts say that the price of oil is likely to _______ high in the coming months and could rise
further.
A. remain C. sustain
B. maintain D. continue

27. A cotton shirt may _______ when washed or dried at high temperature.
A. narrow C. shrink
B. lessen D. reduce

28. The gift shop carries a wide _______ of gifts and souvenirs for adults visiting the museum.
A. condition C. variety
B. crowd D. type

29. This precision instrument is ________ of measuring humidity and temperature accurately.
A. capable C. afraid
B. considerate D. full

30. All the applications were first reviewed to exclude those which did not _______ the minimum
requirements for the position.
A. meet C. produce
B. qualify D. manufacture

31. It was not until the 1950s that an effective ________ for that virus was found.
A. vaccine C. solution
B. injection D. method

32. During the exam, students are _________ from talking to one another.
A. halted C. made to stop
B. allowed D. prohibited

33. Can you________ this bill for me? I don’t understand all those figures.

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 A. dissolve C. do exercise
B. calculate D. make progress

34. One of the great ________ of working for Seal Corporation is its excellent treatment of employees.
A. courtesies C. profits
B. advantages D. favor

35. Sean Monk said in a press conference that passengers, especially those on business, _______ with its
service.
A. are satisfying C. are satisfied
B. satisfied D. satisfying

36. Rumor has it that Urban Bank is_______ to merge with Fargo Inc. next year.
A. like C. likely
B. liked D. liking

37. Please take time________ the names on this invitation list and feel free to add anyone whom
we might have missed.
A. review C. be reviewed
B. to review D. reviewing

38. The tips________ on the first page of every issue help buyers determine what computer accessories
they really need and where to buy them.
A. listing C. are listing
B. list D. listed

39. My grandfather, ________ a wise man, has greatly influenced my life.

A. is C. which is
B. who is D. who he is

40. Before structural renovations take place, all business must _________ the building as indicated in
the office notice issued last month.
A. vacant C. vacate
B. vacancy D. be vacated

41. Membership at the exclusive sports club _________ benefits ranging from the use of all sports equipment to
discounted rates at the club’s restaurant and bar.
A. to include C. is included
B. includes D. include

42. The boy ________in the accident was taken to the hospital
A. injured C. injure
B. to injure D. injuring

43. As ________ over his shoulder, he could see the dog chasing him.
A. he glancing C. glance
B. glancing D. to glance

44. My secretary plans ________ out the invitations to the employees and their families soon.
A. to mail C. mailed

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 B. mail D. mailing

45. ________ in a restaurant as often as they do is very expensive.

A. To eating C. Eating
B. Having eaten D. Being eaten

46. Background music has an ________effect on employee productivity.

A. appreciable C. appreciatively
B. appreciative D. appreciably

47. Were the facilities repaired, we ________ management’s demands.

A. will meet C. meet
B. meeting D. could meet

48. The computer engineer suggested that the unused program files ________ deleted.
A. be C. is
B. are D. were

49. North America's Atlas, featuring articles on individualism and capitalism, _______ in August by
Russell Palmer.
A. publish C. have been published
B. will be published D. to publish

50. A customer has called to complain that the product he ordered last month _______ not yet arrived.
A. is C. are
B. has D. have

51. Work on such infrastructure facilities as power and water supply, as well as roads and
telecommunications, _______shape in the small town of Lolita.
A. to take C. has taken
B. taking D. take

52. A full two-year warranty is provided to anyone who _______ an Eaton laptop computer during the
month of May.
A. purchasing C. purchaser
B. purchase D. purchases

53. After completing his degree in business administration, Jeff Damon began working for a research
organization that _______ in marketing strategies.
A. to specialize C. have specialized
B. was specialized D. specializes

54. Until the beginning of this year, the amusement park _______ not attracting many visitors
A. has C. was
B. is D. being

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 PART6 - TEXT COMPLETION

Questions 1-3 refer to the following text.

Drivers should know that the Rainbow Bridge will be closed to northbound traffic on the
morning of Tuesday, April 4. Because of the multi-car accident that occurred on the
bridge last weekend, the bridge _______ minor structural damage and is in need of
1. A. resulted B. suffered
C. took D. adhered
repairs. The repairs should only take a few hours to complete. If no _______ problems
2. A. bonus B. superficial
C. extravagant D. additional
are discovered, the northbound lanes will be opened by 4 p.m. on Tuesday. The repairs
will not affect southbound traffic. We apologize for the _______ this will cause
3. A. construction B. time
C. inconvenience D. problems
motorists, but we need to ensure the bridge's stability to maximize the safety of our
citizens. Motorists are encouraged to leave for work early on Tuesday morning to avoid
traffic jams and to take an alternate route to get to their destinations.

Questions 1-3 refer to the following text.

NOTICE:

All students registered for the Psychology 101-B spring course must volunteer as test
subjects for _______ two experiments conducted by the graduate school of psychology
1. A. not more B. at least
C. as little as D. no later than
during the semester. Descriptions of ongoing experiments and a sign-up sheet are posted
on a bulletin board adjacent to room 206 in the Littlefield Building. Participation in these
trials is a mandatory _______ for completion of the course.
2. A. request B. demand
C. requirements D. requisite

Dr. Hawkins may award extra credit to students who take part in more than two
experiments throughout the term, strictly at his own _______.
3. A. discretion B. discrepancy
C. discharge D. discrimination

Questions 1-3 refer to the following text.

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 Please note that contact information for HSC Computer Co. has been changed since May
03. Due to the closure of our Frankfort office and the _______ of our operations to
1. A. decision B. relocation
C. suspension D. result
Topeka, all correspondence concerning our products and services should now be sent to
the following address: HSC Computer Co. 502 Devonshire Road, Topeka, KS.

Our employees’ email addresses, as well as our website’s address,

www.hsccomputer.com, remain _______. However, we are still waiting for our new
telephone and fax numbers.
2. A. assigned B. even
C. formal D. unchanged
_______ will be updated on our website as soon as the new numbers are assigned as of
3. A. Yours B. Another
C. These D. Theirs
May 14.

We apologize for any inconvenience and thank you for your understanding.

Questions 1-3 refer to the following text.

This is to remind all eligible voters of the state elections next Tuesday, November 3.
_______ this is a non-presidential election year, there are still a number of important
1. A. Because B. Even though
C. Since D. So
elections that are being _______. There will be votes for governor, lieutenant governor,
2. A. awarded B. run
C. challenged D. contested
and secretary of state, and every seat for state representative is up for grabs. In addition,
every city and county is holding its own local elections. While it is too late to register to
vote in this election, if you are a registered voter, please be sure to _______ aside the
3. A. set B. remember
C. cast D. take
time next Tuesday to vote. It is important that every citizen exercise his right to vote; it
doesn't matter for whom you vote. Just be sure that you do it.

Questions 1-3 refer to the following text.

MEMORANDUM
To: Roger Khan
From: Lisa McDermott
Date: May 1st, 2019
Subject: Lanyard Bay down zoning

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 Dear Roger,

_______ is a copy of the staff report that will be sent to the City Planning Association.
1. A. Imported B. Attached
C. Invoiced D. Suspended

Please note the _______ we have made regarding the down zoning of the property at
2. A. members B. buildings
C. suggestions D. neighborhoods
Lanyard Bay. Our case will be heard at the regular meeting of the City Planning
Association, on June 9th. The meeting will start at 3:00 p.m. in room 329-C at the City
Hall.

I think it is very important that we both attend in _______. I think our presence will help
3. A. person B. persons
C. personality D. people
our request to be taken seriously. This will be one of many items on their agenda.

Please let me know if you will be able to go with me.

Thanks,

Lisa

PART 7A
Questions 1-2 refer to the following e-mail.

To: All employees

FROM: Lisa Bush
RE: Overtime

We have recently been awarded a number of new contracts with various companies. The result
of these orders is that we will be forced to keep the assembly lines running for 18 hours a day as
opposed to the current 12-hour days they are in operation. Rather than employ new workers only
to lay them off in a few months, we would like to offer our assembly line workers the opportunity
to earn some overtime. Employees may work up to 11 hours per day, three of which will be paid
as overtime. You will receive time and a half for every hour of overtime you work. Additionally,
we will be operating the line on both Saturdays and Sundays. Weekend shifts are entirely
voluntary and will be reimbursed at double time. Please note that overtime work is not mandatory.
Contact your foreman if you are interested in working overtime.

1. How much will an employee make on Saturday by working 10 hours at $12 an hour?

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(A) $120
(B) $132
(C) $216
(D) $240

2. Why doesn't the company want to hire any new workers?

(A) Because it will have to fire them later
(B) Because hiring new workers is expensive
(C) It would rather give its current workers overtime opportunities.
(D) It doesn't want to train any new workers.

Questions 1-2 are based on the following advertisement.

Looking for some fun for the whole family?

Here are some great options around the city. Try them!
Jungle World - A tropical Asian rainforest, home to white-cheeked gibbons, Malayan tapirs
and tree kangaroos. The World of Darkness gives visitors a glimpse into the secret world of bats
and naked mole-rats. Best of all, for family fun, the Children's Zoo features interactive exhibits,
like a spider's web on which kids can climb and a prairie dog tunnel to crawl through.
The Maryland Aquarium - Believe it or not, you can tour the tidewaters of Maryland, the
Pacific coastland or a tropical rainforest without leaving Baltimore. Or go deeper and deeper
through an Atlantic coral reef into the open ocean, observing numerous species of fish and the
sharks that swim at the lowest depths.
The Baltimore Museum of Art - The BMA is nothing to sneeze at. Over the years, 200,000
square feet have been added to the original building, creating two new wings of display space.
An additional 90,000 square feet of gardens create a lush park for sculptures. Children can even
finger paint on canvas out on the terrace.

1. What is the advertisement about?

(A) Cultural tours to exotic countries
(B) Family entertainment in the city
(C) Local animal life lectures
(D) Special exhibits in parks

2. What is NOT an option?

(A) An interactive play area
(B) A marine life aquarium visit
(C) A meal on a riverboat
(D) An art workshop for children

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Questions 1-2 refer to the following advertisement.

Established in 1930, the Rose Gardens, Inc. is a family-owned, full service garden center. We
are located at the intersection of Route 57 and Goodhill Road in Lower Weston, just 2 miles
North of Merritt Parkway Exit 38.
We offer a huge selection of nursery items including trees, shrubs, grass seeds, fertilizers and
mulch. We also offer a multitude of landscape services. We are open from March 1st to
December 24th for all your seasonal needs, including Christmas trees, wreaths, roping,
poinsettias, annuals, perennials, and houseplants. We accept a variety of credit cards for your
convenience and offer free delivery of your purchase in Westport and Weston. Just give us a
call for our hours or for a free consultation.

The Rose Gardens, INC.

1 Goodhill Road
Weston, CT 06883
(203) 555-4698 Fax (203) 555-1387

1. What is being advertised?

(A) A flower shop
(B) A landscaping service
(C) A lumber company
(D) A gift store

2. What is NOT true about the company?

(A) They close for 2 months a year.
(B) They provide free delivery within a certain area.
(C) They offer customized items.
(D) They have been in business since

Questions 1-2 refer to the following advertisement.

Now you can purchase BMA products for your

business the easy way through BMA Business Direct.
You'll find a wide variety of BMA products for your
company, plus options including leasing and corporate

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 accounts to make it simple. You can order online
anytime, day or night, because we have a dedicated
sales team ready to meet your needs. All BMA PCs
have unmatched storage capacity and are shipped
directly from our factory. Visit BMA Business Direct
today at our website: www.BMA-biz.com.

1. What type of customer is this advertisement directed at?

(A) Wholesalers
(B) Retail store owners
(C) Regular companies
(D) Business students

2. What does the company claim about their computers?

(A) They are the fastest available.
(B) They are the most inexpensive.
(C) They have the longest warranty.
(D) They can store the most information.

Questions 1-2 refer to the following memo.

MEMO
From: Glen Collyer, Personnel Director
To: All employees
Re: Special Intensity Training

In order to assure the highest levels of quality work and productivity from employees, it will be
our policy to keep all employees well-trained through our Special Intensity Training program.
It will take place in the Corporate Education Center from August 1st through 30th. All
employees are encouraged to take 5 days of training. Please schedule your training days with
your supervisor. Remember: only those who complete the training program will be eligible for
promotions.
If you have further questions, please e-mail me at Glen@xol.com or call our staff: Robert
Carver, the Personnel Department.
Thank you.

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1. What is the purpose of the memo?
(A) To encourage employees to complete the job training
(B) To inform employees of the company's new policy
(C) To explain the procedure of performance evaluation to employees
(D) To announce a promotion opportunity

2. What should employees do to get more information about the policy?

(A) Visit Robert Carver
(B) Call Glen Collyer
(C) Refer to the company's website
(D) E-mail the personnel director

Questions 1-2 are based on the following notice.

We have developed JiffyStar Customer Protection Policy with the intent of being fully discreet
about the personal information you provide us. Since you need to provide us with particular
personal information to register for a JiffyStar Account online, we want you to be fully informed
about how your information is collected and used.

Identity and Contact Information

When you register for JiffyStar, we collect the following information pertaining to you and your
business:
* Name
* Company Name & Job Title
* Postal Address
* Email address or Web site
* Phone
* Fax number (optional)
* Type of business

We use your information for authentication and billing purposes, and we also use the
information to help us personalize and continually improve your experience with JiffyStar. We
also use your information to notify you of JiffyStar products and services that might interest

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 you. Occasionally, we share this information with other reputable parties that offer similar
and/or complementary services. You can change how you want us to use your data at any time
by going into your account and changing the 'My Preferences' section.

1. Where would this notice most likely be found?

(A) In a brochure
(B) On a bulletin board
(C) On the Internet
(D) In a newspaper advertisement section

2. What is NOT a purpose of the company in using their customer information?

(A) Verifying payments
(B) Notifying them of special promotions
(C) Providing expert consulting services
(D) Sharing it with other related companies

Questions 1-2 refer to the following business letter.

Dear Mr. Harris:

Re: Order number 156789

This is to acknowledge the receipt of the above referenced order and to inform you that there is
an error in the shipment.
The merchandise I ordered was 8 folding chairs in white, while the merchandise I
received is 8 folding chairs in blue. Upon receiving your instructions for the return of the goods,
I will send them back to you. I would like to receive the correct merchandise as quickly as
possible and would appreciate your expeditious handling of this matter.

Regards,
Maxine Frank

1. What was wrong with the order?

(A) The color
(B) The quantity
(C) The model type
(D) The shipping address

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2. What does the letter writer request?
(A) Payment in full
(B) The order number of the shipment
(C) Instructions for returning the items
(D) The official transaction document.

PART 7B
Questions 1-3 refer to the following job advertisement.
Busta Movers is one of the nation's largest moving companies. We have been providing moving
services to individual homes and businesses of all sizes for the last 25 years.
We are seeking new employees to fill many types of positions to make our planned expansion
possible. We intend to double the number of Busta Movers offices and trucks over the next 2 years,
and we need highly motivated people on our team to make that possible. We need new managers,
drivers, and administrative staff. For more details about the requirements for each position, please
consult our website at www.move-it-dont-bust-it.com. People wishing to contact us to apply or to
ask questions can do so via - email through contact information to be found on the website.
We offer a complete benefits package that includes dental, life, medical and disability insurance, as
well as 2 weeks paid vacation and sick leave. Salaries vary depending upon the position applied for
and experience. Please contact us without delay, we will begin
the interviewing process as soon as possible.

1. What job positions are opening up at Busta Movers?

(A) Managers
(B) Drivers
(C) Administrative staff
(D) All of the above

2. What experience is required?

(A) Driving experience
(B) Moving experience
(C) Management experience
(D) It depends on the position applied for.

3. How should people apply for these positions?

(A) In person
(B) By telephone
(C) Via the internet
(D) By mail

Questions 1-3 refer to the following memo.

To: The Staff

From: Eddie Bauer, President

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Subject: Office Supplies
Date: June 30

As you know, the recent recession has forced us to cut costs in many areas. One area where people
have not been fully cooperating is in regard to office supplies. For this reason the following
guidelines are being put in place:
1. Dave Smith has been designated as in charge of all supplies. All supplies must be checked through
him with your signature and his before they are removed from the storeroom.
2. There are monthly limits to how much of each item can be borrowed each month. Anything
exceeding these amounts must be approved by your manager and Dave Smith, and the justification
must be given in writing.
Along with these guidelines, here are some additional suggestions with regard to conservation
of these materials:
1. Hang on to your pens! We go through far too many pens in this office, this can only be because
people are carelessly losing them.
2. People should always print on both sides of office paper before recycling, unless this is for official
business correspondence.
3. Folders and binders can be used again once old projects are completed. The cost of these items
adds up!
I appreciate your cooperation, and I hope these measures will lead to an improvement in this area
soon.

1. Why has Mr. Bauer written this memo?

(A) To ensure people are happy with their new office supplies
(B) To advise of new regulations that will save the company money
(C) To break the news that cuts will be made in many areas
(D) To thank people for saving the company so much money

2. How do people borrow supplies from now

(A) By clearing them with Dave Smith
(B) By getting a written order from their manager
(C) By signing them out with their own pens
(D) By special permission from Mr. Bauer

3. What is the exception to the rule that says people must print on both sides of office paper?
(A) For rough drafts of proposals
(B) For personal correspondence
(C) For official business correspondence
(D) For copies of this memo

Questions 1-3 refer to the following memo.

TO: All Employees

FROM: Human Resources
RE: The New Vacation Regulations

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As was announced last week, there has been an increase in the amount of vacation time that will be
granted to employees who have been with the company for one year or more. As promised, here
are the details relating to the additional vacation time:

- An additional 3 days will be granted per year to employees who have been with us for 2 to 5 years.
- An additional week (5 working days) will be granted to employees who have been with the
company for 6 to 10 years.
- Eight additional days of vacation will be allowed to people employed here for 11 or more years.

These days are in addition to the two weeks (or 10 working days) that all employees now receive.
Please note that this does not apply to employees who are currently in probationary status, they will
continue to receive only 10 days of vacation a year.

1. Who will NOT immediately benefit from this increase?

(A) New employees
(B) Employees currently on vacation
(C) Long-time employees
(D) Employees in good standing

2. What kind of additional benefit are employees to be given?

(A) More vacation time
(B) More sick days
(C) More comprehensive health benefits
(D) More chances for a salary increase

3. How many vacation days will an of 12 years receive?

(A) 12 days
(B) 14 days
(C) 16 days
(D) 18 days

Questions 1-3 refer to the following notice.

We appreciate your purchase of the Gogo pogo stick. Though our pogo sticks can offer your child
years of bouncing enjoyment if cared for properly, we offer a three-month unconditional warranty
on our product. If for any reason the pogo stick breaks, or if you are unsatisfied with the product,
just return it to the retailer for a full refund.
To help ensure enjoyment for a long time to come, we offer the following care tips: It's important
to oil the piston and spring of the pogo stick every month or so depending on how often it is used.
It should not get wet in any way, as this may cause rust. We also do not recommend that people
who weigh more than 70 kilograms use the pogo stick, it is designed for children after all.
Attached to this warranty you will find a customer feedback form, please fill it out so we may
improve our products. You may also submit this information on our website www.gogopogo.com.

1. What kind of notice is this?

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(A) An official business memo
(B) A customer complaint form
(C) A warranty
(D) A product assembly manual

2. What's the writer warning the customers to avoid?

(A) Letting the product rust
(B) Oiling the stick
(C) Allowing children for play
(D) Reselling it to others

3. What kind of document is attached to this notice?

(A) An online form
(B) A feedback survey
(C) A warranty
(D) A care guide

Questions 1-3 refer to the following information.

Average Apartment Rental Fees in Phoenix

Studio apartment $325

One bedroom, one bathroom $430
Two bedrooms, one bathroom $720
Two bedrooms, two bathrooms $785
Three bedrooms, two bathrooms $875

The Committee on Tourism for the city of Phoenix has taken statistics collected by S- Tech
Demographics to better serve long-term visitors to the area. The table above provides rates on
apartment rentals for visitors. We hope this is useful to visitors who are planning to stay in the
Phoenix area. The data used is almost three years old but is still a precise index of current prices.
Questions about the Phoenix or the particular table should be forwarded to Brad Johnson at the
Committee on Tourism for the city of Phoenix (eBradjs@Phonenixtourism.com).
1. What is the average cost of an apartment with two bedrooms and two bathrooms?
(A) 430
(B) $720
(C) $785
(D) $875

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2. Which of the following is NOT true about the table?
(A) It is based on data gathered eight years ago.
(B) Apartments are classified by the number of rooms.
(C) It provides rates for housing in Phoenix only.
(D) S-Tech provided rates.

3. For whom is the table intended?

(A) S-Tech Demographics employees
(B) Brad Johnson
(C) Long-term visitors to the Phoenix
(D) The Committee on Tourism

Questions 1-3 refer to the following announcement.

The International Design Exhibit
This Year's International Design Exhibit: Improvements in Workplace Design
Last year's exhibit in San Francisco was a great success. Attendance increased by 15 percent
compared to the previous year, and a great number of new office improvements were announced.
This year's seminar in Melbourne is expected to be the best yet. There are over 500 presentations
of new office innovations. A warm welcome is extended to all of the people who are participating
for the first time. The organizers of the exhibit wish to thank Realto Inc. for the use of their facilities.
Next year's exhibit will be held in Singapore. Pre-registration sources for that will be available at
the booth by the entrance.

1. What is the main idea of this exhibit?

(A) Fashion design
(B) Office furniture
(C) Architecture of the business building
(D) Workplace environment

2. What is learned about the last year's seminar?

(A) The number of the participants went up.
(B) The sources weren't available.
(C) It was held in Melbourne.
(D) The participants couldn't register in advance.

3. For what is Realto Inc. thanked?

(A) Developing a new model
(B) Giving an exhibit overview
(C) Advertising the new product
(D) Housing the exhibit

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Questions 1-3 refer to the following passage.

IMPORTANT NEWS for

Chester Bank Credit Card Customers!

Making electronic payments on your credit card account is faster and easier than ever! Just call our
dedicated payment line at 800-468-2588 and follow the automated instructions. Payments are
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1. Where would this passage most likely appear?

(A) Daily newspaper
(B) Trade journal
(C) Credit card statement
(D) Company bulletin board

2. When will the payment made over the phone on Friday be applied?
(A) Saturday
(B) Sunday
(C) Monday
(D) Tuesday

3. What is true about the satellite service?

(A) Installation cost is $49.95.
(B) Service request must be made through the bank.
(C) A customer can cancel the service only after a certain period.
(D) The service is available for a limited time only.

PART 7C
Questions 1-5 refer to the following advertisement and letter.

If you are the kind of person who just can 't seem to lose weight no matter what you do, don't
give up. There's still hope. You need to try the Caraway Diet. The Caraway Diet is the creation
of Janet Caraway. She once weighed 200 pounds, but she finally got tired of being overweight
and having people making fun of her. Janet studied nutrition, and then she came up with her
own diet. Thanks to that diet, she lost 10 pounds in the first month, and she eventually got her
weight down to the 110 pounds that she currently weighs. The Caraway Diet is approved by
doctors and is completely safe. You don 't have to take lots of exotic vitamins, and you don't

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 have to do rigorous exercise every day. Just follow the diet, don't eat any junk food, engage in
twenty to thirty minutes of light exercise a day, and watch the pounds come off. It's the perfect
diet for people who are on the go and don't have time to join a gym. You're guaranteed to lose
5 pounds a month. If you don't lose that much in the first month, we'll refund your money in
full. Call now to sign up for the Caraway Diet. You 'Il be glad you did!

Dear Better Business Bureau:

I would like to report the Caraway Diet for fraudulent advertising. The Caraway Diet promises
its members that if they don't lose a certain amount of weight after the first month of
membership, then it will refund its client's money. I tried the Caraway Diet for two months and
failed to lose any weight; in fact, I gained two pounds. Unfortunately, when I requested a refund
of my money, my request was denied. I was not even given the benefit of a reason. The money
that I lost was minimal. I'm not particularly concerned about that. However, I don't like to see
advertisers lie about their product. That's why I'm writing you this letter. I would like for you to
conduct an investigation of the Caraway Diet, or, if that is not possible, at least to keep this letter
on file so that others interested in the Caraway Diet will not be fooled like I was.

Sincerely,
Nancy Roberts

1. Why did Janet Caraway decide to lose weight?

(A) She thought it was unhealthy.
(B) She wanted to exercise more.
(C) She preferred eating healthier foods.
(D) She didn't want people laughing at her.

2. What is a part of the Caraway Diet?

(A) Taking vitamins every day
(B) Doing intense workouts at the gym
(C) Not eating any unhealthy foods
(D) Maintaining an all-vegetable diet

3. How much weight did Janet Caraway lose when she started her diet?
(A) 5 pounds in the first month
(B) 10 pounds in the first month
(C) 90 pounds in six months
(D) 90 pounds in one year

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4. What does Nancy Roberts say about her experience with the Caraway Diet?
(A) She gained weight while she was on it.
(B) She didn't lose enough weight.
(C) She lost five pounds in the first month.
(D) She lost five pounds over two months,

5. What does Nancy Roberts request of the Better Business Bureau?

(A) To get her money back for her
(B) To investigate her accusation of fraud
(C) To forward the letter to the Caraway Diet
(D) To ask the Caraway Diet not to lie anymore

Questions 1-5 refer to the following news report and letter to the editor.

Over the past ten years, conditions in the inner city have continued to decline. As more and
more families move to the suburbs, those who remain in the city find their job prospects and
standards of living decreasing. Salaries are less than half of those in the suburbs. Crime in the
city is also increasing, and property values have plummeted.

But there are some people who are trying to change life in the inner city. Peter Marcus is one
of them. A former professional football player, when Marcus retired from the game twenty-five
years ago, he didn't take his millions and go live in some posh neighborhood. Instead, he moved
back to his old neighborhood and opened a youth center on 33rd Street. The Marcus Youth
Center has been a shining light for the neighborhood, helping keep youths off the streets and
away from gangs and drugs that ruin their lives. Marcus has lost count of the number of times
young men and women have thanked him for giving them something to do after they finished
school and for keeping them out of trouble.

But all is not going well for the Marcus Youth Center these days. Marcus himself is running
out of personal funds, having invested most of his life's savings into the center. As a non-profit
organization, the center relies upon donations to survive. But these donations aren't coming in.
Without some kind of financial backing, the Marcus Youth Center will be forced to close its
doors by the end of the month.

To the editor:
I read your recent article on Peter Marcus and the Marcus Youth Center and was very impressed
with Mr. Marcus. It's so nice to see that some successful people haven't forgotten about their
roots and that they still care enough to come back to their old neighborhoods and try to help

21
 others be like them. I was also rather distressed to see that the Marcus Youth Center is in danger
of closing its doors due to a lack of funds.
That's why I'm writing this letter. I would like to announce that I have personally donated
$300,000 to the Marcus Youth Center. I too come from the inner city, and I had the opportunity
to spend some time in the Marcus Youth Center. My activities there helped me become the man
I am today. I worked hard and managed to make my business one of the leaders in the city. I
can't stand the thought of the youth center closing its doors.
And now I'd like to issue a challenge to others in the city. Let's keep the Marcus Youth Center
in business. Donate what you can, and see if your company will match your donations. I'm living
proof that the center is doing good work. Without the center, I definitely wouldn't be where I
am today.

Sincerely,
William Jefferson
President, ECM, Inc.

1. What did Peter Marcus do in the past?

(A) He ran a youth center.
(B) He played sports professionally.
(C) He wrote for a newspaper.
(D) He lived in the suburbs.

2. How are the suburbs and the inner city different?

(A) The crime rate in the suburbs is higher.
(B) Those living in the suburbs have less valuable housing.
(C) There are more jobs in the suburbs.
(D) Salaries in the inner city are greater.

3. Why is William Jefferson interested in the Marcus Youth Center?

(A) He wants to become its president.
(B) He used to go there when he was a child.
(C) He wants children in the suburbs to have a place to go.
(D) He thinks the center helps produce the leaders of tomorrow.

4. What does William Jefferson request that others do?

(A) Give as much money as they can
(B) Donate more money than him
(C) Volunteer to work at the center

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(D) Ask their company to donate more money

5. Why does the Marcus Youth Center require funding?

(A) It has to pay extra taxes and rent.
(B) It wasted all of the money it had before.
(C) It had bad financial management in the past.
(D) Its owner lacks the personal funds.

Questions 1-5 refer to the following letters.

Wise Conference Center

P.O. Box 98212
Troy, CA 92232

September 10, 2006

Mr. Joel Passon
Discovery Corporation
132 Caller Avenue
Troy, CA 92232

Dear Mr. Passon:

We are pleased to confirm with you the arrangements for your conference at Wise Conference
Center
during November 24-26, 2006.
From the information you have provided to us, you are expecting between 100 and 150 people
for a three days long conference. We will reserve a room that can be closed off or opened up to
match the final number of people. We have all the audio-visual systems available for you to use,
so just please let us know if you need anything.
We wanted to confirm with you that you will not need any catering. However, if you end up
changing your mind, please let us know before November 15, so that we can call and make an
arrangement with a catering company.
I have included the total estimated price for your three days long conference. Please call me for
any questions or concerns. Again, I appreciate you choosing Wise Conference Center. I am

23
 excited to see how the service we will offer you will aid you in all your activities and seminars
during the three days.

Sincerely,
Alicia Rosas
Events Manager
Wise Conference Center

Ms. Alicia Rosas

Wise Conference Center
15677 Nation St.
Monterey, CA 93940

Dear Ms. Rosas,

I thank you for your cooperation, it will truly help us to have a great and successful conference
this coming November. However, there are several questions that I wanted to ask you. I was
wondering if the Wise Conference Center has any fitness room, swimming pool, or spa etc., for
us to enjoy, how big the cafeteria is, how many people are sharing one room, and if there are any
nice parks for families to enjoy. Also, I have a few disabled people that will be coming to our
conference, and I was wondering if your conference center has adequate facilities for those people
so that they are as comfortable as possible. Thank you for your attention to this matter.

Joel Passon
Discovery Corporation
Conference & Seminar Manager
Pass@discover.com

1. What is the first letter about?

(A) Ms. Alicia is trying to make an arrangement to hold a conference.
(B) Ms. Alicia is informing a client about their arrangement for a conference.
(C) Ms. Alicia is asking her client details about the conference.

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(D) Ms. Alicia is booking the date for her customer's conference.

2. What is NOT true about the conference?

(A) The conference is only three days long.
(B) The conference center is expecting from 100 to 150 people.
(C) The conference will be held in LA,
(D) The conference center can provide all the audio and visual equipment.

3. What should Mr. Passon do in order to get catering?

(A) He must call the catering company and make arrangements before Nov. 15.
(B) He must let Ms. Alicia know 4 days before the conference.
(C) He must bring his own cooks to cook.
(D) He must ask Wise Conference Center staff for it before Nov. 15.

4. What is NOT one of Mr. Passon's questions?

(A) The capacity of cafeteria
(B) Whether it has facilities his people can enjoy
(C) Room arrangements for people
(D) Entertainments like movies for families

5. What is Mr. Passon's big concern?

(A) He has a son who will need assistance in attending the conference.
(B) He wants the disabled people to have their own rooms.
(C) He wants the handicapped people to enjoy the conference.
(D) He wants the handicapped people to be able to use all their facilities.

Questions 1-5 refer to the following mails.

BUSINESS REPLY MAIL

FIRST-CLASS MAIL PERMIT NO. 1159 BOONE IA

GAMEPRO
THE WORLD'S LARGEST MULTIPLATFORM GAMING MAGAZINE

SUBSCRIPTION DEPARTMENT
PO BOX 37579
BOONE IA 50037-2579

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 GamePro EX gives you everything!
YES! Sign me up for GamePro EX —only $29.97 for one year (12 issues)! I know every issue
will have gaming extras like a disc, poster, strategy guide, and other great GamePro stuff!

Name: William Lee

Address; 5468 Roxbury Street
City/State/Zip: Calgary, Alberta, Canada2 08401
Email: gamefan@yahoomail.com

Send an additional $20 for Canadian orders and $40 for foreign orders prepaid in U.S. dollars.

To: John
From: Will
Date: November 30th, 2006
Subject: GAMEPRO!

Dear John,
I finally subscribed to GamePro! Thank you so much for recommending the magazine. I've
received two issues so far and I think they're really great. You still subscribe to the magazine,
right? I was wondering if you wanted to subscribe to Electronic Gaming Monthly with me. I saw
an ad for it in GamePro. The reason I'm asking you to subscribe to it together is because the
subscription fee is quite high, and I thought it might be better to share the subscription with you,
since we are both fans of gaming. Write back ASAP!
Thanks

1. What is GamePro?
(A) A computer game
(B) A card game
(C) A game disc
(D) A gaming magazine

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2. What is NOT included in the list of extra products that come along with each issue?
(A) Book
(B) Membership card
(C) Poster
(D) Strategy manual

3. What information is NOT included in the first postcard?

(A) The address of the subscription department
(B) The email address of the subscription department
(C) The address of the subscriber
(D) The email address of the subscriber

4. What does William propose in his email to John?

(A) To read GamePro together
(B) To lend him two issues of Electronic Gaming Monthly
(C) To subscribe to a magazine together
(D) To recommend a gaming magazine

5. What can be inferred from the passages?

(A) GamePro is a successful magazine.
(B) William Lee did not pay his bill on time.
(C) William Lee paid $49.97.
(D) John is paying for William's subscription.

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