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Students Name

Institution Affiliation

Course Name

Instructors Name

Date

Hansei Process of Netflix

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Hansei Process at Netflix

Hansei is a constant structure of fine thought that take place to reflect on past mistakes,

profile lessons, and pledge to act on those lessons. It is a major practice by the Japanese as it is

part of their culture ( Rappleye & Komatsu 2017 ). If involved with a similar situation at Netflix, I

will make sure that a subscriber is able to delete “continuing watching” on Netflix. If you watch

anything for a short period of time and don’t finish it shows on the list of” continue watching”.

This can be solved by going to the viewing activity page (Account> Expand profile> Viewing

activity). This page of” viewing activity” shows everything that has been watched from the latest

to the oldest. The subscriber of the app should be able to click ’ No symbol’ next to the movie

watched to remove it from the list. However, for tv shows, it can be done by clicking the “no

symbol” to an episode and it automatically deleted the single episode.

Another thing that I can do is to ensure a subscriber gets better Netflix suggestions. It is

difficult to take control over suggestions from the people watching as they have different tastes. I

can solve this by ensuring the subscribers can freely rate the shows. By having a good rating

system, the subscriber can indicate if they did or did not like something. Meanwhile, this can be

done by ensuring the five-star rating icon is placed on the Netflix title. However, subscribers

should be able to click the thumbs up and down icon on the title of each show. By clicking the

icon, it will help the Netflix management to know the opinion of the subscriber and record it to

ensure the same problem does not reoccur in the future.

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References
Rappleye, J., & Komatsu, H. (2017). How to make Lesson Study work in America and worldwide: A

Japanese perspective on the onto-cultural basis of (teacher) education. Research in Comparative

and International Education, 12(4), 398-430.