Shradha K Hedau

E:shradha.9891@gmail.com
M: +91 7757811380/+91 8788055941

OBJECTIVE
To achieve a challenging position in an organization where my problem solving and application orientation skills
can be put in for the successful completion of any given project and work sincerely to keep up the reputation of the
organization.
WORK EXPERIENCE

• Working as Associate Support Consultant since January 03, 2019 till date. Working with
Finance and Accounting (Accounts Receivables) team and Allscripts Central/Client Connect
Portal team.
• Worked as Intern at Allscripts from April 30, 2018 till January 03, 2019.

• Roles and Responsibilities:

• Work experience on major entities in Oracle(R12) (Receipt, receipting enquiries, Transaction
account details Etc.)
• Responsible for working on cases created for Allscripts Central/Client Connect Support portal and
for accounting queries in Service NOW.
• Working on customer Query and trying to resolve query within SLA.
• Pull the data like ageing report, payment history, Maintenance Report from oracle for respective
accounts and send it to the clients with payment request.
• Also share the invoice copies, contract copies, account statements to the respective clients.
• Reaching out the internal team like Cash App team, Billing and dispute team as per the client’s
queries.
• Chase the clients for payments against the overdue invoices.
• Handling inbound and outbound calls and the mailboxes and action queries as required.
• Preparing the customer statement (Including overdue and outstanding invoices) and send the
statement via email and also chase the customer for overdue payments via calls and emails. (Based
on customer).
• Conducting team hurdles to discuss the concerns and achievements of team on weekly basis.
• Responsible to take Follow up from Debtors for Remittance advice.
• Responsible for reconciliation for all misc. receipts in oracle.
• Responsible to Prepare Pre-work for manual receipts creation.
• Providing Floor Support
• All customer calls, Weekly Global calls, aging report calls, Accounts receivable & Payable review
calls, collection calls, cash application calls etc.
• Responsible to clear all Incoming payments in Oracle for both regions trust provider and ISFE on
daily basis.
• Handling process of both Voice and Non-voice with customers in order to provide current
statement of account and overdue status and payment requests.
• Track the payment status via bill trust also taking the payment details from the clients.
• As per the conversation with client via call or emails need to update the notes accordingly on oracle
under the accounts.
• If the business or practice closed, then request to client for the legal proof.
• Work on Tax Exempt cases coordinating with the Sales Tax team.
 • For the unidentified clients we need to ask W9 form, Tax Exempt Certificate if there is name
difference.
• Worked on Termination cases, Address change request and Name change requests for 24months
under the same team.
• Responsible for making outbound calls to the clients.
• Provide excellent customer service using skill sets of active listening, probing and good
communication.
• Using the right templates documentation is done on cases for better understanding of the issues of
client and its resolution.
• Prepare Knowledge Base articles for client reference.

TESTING SKILLS AND WORK EXPERIENCE

• Worked on a Testing project for Allscripts Central/Client Connect Portal. Gathered the
enhancement request from the clients. Worked on Unit and Functional Testing. Executed testing on
different browsers/environments. Major Experience with testing the Online Bill Portal on Allscripts
Central/Client Connect Portal.
• Knowledge on Software Development Life Cycle & Software Testing Life Cycle.
• Understanding the types of Testing.
• Adequate Knowledge in Functional and Non-Functional testing.
• Understanding the Client Requirements and business of the application.
• Performed functional testing.
• Fabrication of Test scenarios, test scripts, test cases and collect test data.
• Requirements understanding and analyzing.
• Participating in Defect/Bug reviews with the developers to resolve the bugs.
• Reporting testing issues and results to a TL.

EDUCATIONAL QUALIFICATION
• Bachelor of Computer Science and Engineering from Shivaji University in 2015 with 64.33%,First
Class.
• HSC from Maharashtra State Board in 2009 with 64.67%.
• SSC from ICSE Board in 2007 with 66.71%.
PROJECT WORK EXPERIENCE WHILE TESTING COURSE

Project : E-commerce Management System

Client : SBL Electronics- Ghana
Testing Approach : Manual and Automation
Role : Test Engineer
Description:
Shree Balaji is fast emerging as the consumer electronics and home Appliances Company
of choice in Ghana. The firm is distinct from competitors’ dealers that target the low, average Ghanaian and
the middle income worker as against the prevailing general situation where Consumer Electronic dealers are
developed extremely beyond the means of the average low or middle income salaried worker.
Responsibilities:
• Understanding the Client Requirements and business of the application.
• Performed functional testing.
• Fabrication of Test scenarios, test scripts, test cases and collect test data.
• Requirements understanding and analyzing.
• Participating in Defect/Bug reviews with the developers to resolve the bugs.
• Reporting testing issues and results to a TL.
STRENGHTS

• Analytical mind, ability to think logically and with clarity.

• Commitment, Goal oriented and Patience.
• Team handling and leadership quality.
• Flexible and adaptive.

SUMMARY

• Good Communication with strong analytical and problem solving skills.

• Excellent oral and written communication skills and a good team player.
• Good Interpersonal Skills, Team-Management skills.

CERTIFICATIONS

• ITIL® Foundation Certificate in IT Service Management

• ISTQB CERTIFIED FOUNDATION LEVEL TESTER
• Diploma in Software Testing from Techbodhi Solutions Pvt. Ltd.
• GEOTHE ZERTIFIKAT A1 START DEUTSCH 1.

PERSONAL PROFILE

Name : Shradha Kishor Hedau

Date of Birth : 09-8-1991
Languages Known : English, Hindi, Marathi and German
Passport : P0380942
Residential/ Permanent Address: Plot No.-I/26, Priyadarshani Colony, Uchagaon, Kolhapur -416005

DECLARATION

I hereby declare that the above information given by me is true to the best of my knowledge and belief.

Place: Pune (Shradha K Hedau)