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    Biniyam Demeke
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    The customer had previously opened a Cisco TAC case to address a memory issue and had sent the failed device back to Cisco's branch in Hungary. They were contacting support to inquire about the status of the delivery and return since emails to the asset recovery team had gone unanswered. The support agent recommended calling the asset recovery team directly for support on checking the delivery status and provided the contact information.

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    The customer had previously opened a Cisco TAC case to address a memory issue and had sent the failed device back to Cisco's branch in Hungary. They were contacting support to inquire about the status of the delivery and return since emails to the asset recovery team had gone unanswered. The support agent recommended calling the asset recovery team directly for support on checking the delivery status and provided the contact information.

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    2 views1 page

    Transcript

    Uploaded by

    Biniyam Demeke
    The customer had previously opened a Cisco TAC case to address a memory issue and had sent the failed device back to Cisco's branch in Hungary. They were contacting support to inquire about the status of the delivery and return since emails to the asset recovery team had gone unanswered. The support agent recommended calling the asset recovery team directly for support on checking the delivery status and provided the contact information.

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    © All Rights Reserved
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    Xiangxin (12/29/2022, 8:54:16 AM): Hello Biniyam and welcome to Support Case

    Manager assistance. File upload during live chat sessions is now available. Just
    ask me, Xiangxin, to initiate a file transfer at any time.
    Xiangxin (12/29/2022, 8:54:41 AM): Hi Biniyam
    Me (12/29/2022, 8:55:10 AM): Hi How are you doing?
    Xiangxin (12/29/2022, 8:55:34 AM): I am good, thank you so much
    Xiangxin (12/29/2022, 8:55:40 AM): May I know the issues in details?
    Me (12/29/2022, 8:55:52 AM): okay
    Xiangxin (12/29/2022, 8:59:24 AM): Are you there?
    Me (12/29/2022, 8:59:37 AM): A month before we have had an issue and opened a cisco
    TAC 694552728. They have identified the issue as a memory and they have sent us the
    new memory. Then they need us to send back the failed memory back to cisco's branch
    at Hungary. And we have already sent the failed device. How can we know the status
    of the delivery?
    Xiangxin (12/29/2022, 9:00:20 AM): you need to contact Asset Recovery team
    Xiangxin (12/29/2022, 9:00:34 AM): You can open case via
    https://www.cisco.com/c/en/us/support/rma_portal/contactassetrecovery.html
    Xiangxin (12/29/2022, 9:00:48 AM): you can also call to get support
    https://www.cisco.com/c/en/us/buy/product-online-web-returns/contact-us.html
    Me (12/29/2022, 9:00:50 AM): I have sent an email repeatedly but they are not
    responding...
    Xiangxin (12/29/2022, 9:01:02 AM): please call to get support
    Me (12/29/2022, 9:01:30 AM): okay let me try my best... Thank you so much!
    Xiangxin (12/29/2022, 9:01:38 AM): It is my pleasure
    Xiangxin (12/29/2022, 9:01:44 AM): Is there anything else that I can assist you
    with today?
    Xiangxin (12/29/2022, 9:03:21 AM): Prior to ending this session, I want to thank
    you for contacting Cisco once again and wish you a pleasant day!

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