Behavioural competencies El You work for Global Sounds, a tour management organization, arranging tours and concerts for musicians from around the world, What challenges and obstacles does this, present you with? What skis are key in your job? Ed Behavioural competencies are observable skills and qualities required forefective performance in job. Look at Global Sounds’ ist of behavioural competencies and put them into the comrect colurmn analytical thinking client focus decision making _ effective communication innovation flexi holding people accountable intercultural competence leadership networking results orientation self-awareness self-development managing change time management Team working ‘Managing and Customer service Problem solving developing yourself El Use the correct form of the words in the box to complete the definitions of five behavioural competencies below analyze apply communicate expect prioritize 1 Being able to bring disciplined to data and situations, to see cause and effect and to use this to make effective decisions. 2. The ability to use the appropriate channel, means and style of. with tact in a variety of situations. The willingness and ability to give to customers, delivering high: quality services which meet their needs. 4 The ability to adapt with ease to a variet disconcerted by the 5. The ability to find opportunities to develop your skills and attributes through self-study, training, practical and / or support from others. y of situations; it is also about not being Now match each definition to a competency from 2. Listening EX D 1105 Tony is a project manager at Global Sounds and is having a performance appraisal with his manager. Which of the behavioural competencies from 2 do they discuss? EX Now listen again. What examples does Tony give to support his points?SEBEERD rsherntstcuve vocabulary prctice onthe DVD-ROM Setting goals samen @ IG Read the text below. Choose one word from each box to make a suitable collocation to fill in “+ First, be sure to make sure you set @ This méans being precise in terms of tme and quantity, and wil Ultimately help you to achieve your goals. Is ‘also advisable to set short- and long-term ‘objectives: concentrating only on the final ‘outcome gives minimal chance for reviewing the stages you reach on the way. + Secondly, make sure you set ( ‘You must know Being over ambitious won't help, and won't help your confidence in achieving them. Make sure you have all the support you'll ned, in ou'll be able to achieve them the spaces, clear measurable performance realistic valuable written appraisal guidelines insight objectives record targets This section aims to provide you with (1) in setting objectives. f “+ Remember also that a (4) of your goals means you'll have @ dacurent to refer to regulary, Don't ust keep your plans in your head! ‘+ Don't forget that having 2 clear plan of your objectives gives you (5) into your priorities and aspirations — for yoursef, or others. With this in mind, your (6) should be a meeting you can look forward to, and use as a opportunity to set more exciting and challenging goals fora bright future! Internet Ptr terms of both people and resources. Vocabulary El Read this extract taken from the end ofthe conversation between fil and Tony. Complete it with the given word in the correct form. Well I think overall you've had a prety (1). (succeed) year with a number of major (2) (achieve). In particular your 6). (perceive) of how your own team of staff are doing is very astute. I'm pleased about that, as good (4). (evaluate) skills are important in managing a department. However, when things go wrong, try not to get) (defend) T understand i's dificult, but as you've seen, your colleagues have been 30 (6). (eespond) that don’t think you need worry. I's mach Better tobe up-front, and work together to put things Outon the road you experience afew problems in relation tothe behaviour of the musicians onthe Bosnian tour. We discussed the importance of communicating @, (effective) and making it clear that any costs incurred from damage to hotel rooms or facilities will not be met by Global Sounds. This should avoid a rerun ofthe infamous swimming pool incident! Standards of behaviour vary across the world and you may want to think about focusing on intercultural communication in the coming _months, especially given the tour ofthe Far East you're going tobe working on with the American youth orchestra, We've also talked about setting targets, and I think what's key for you, rather than be (8) (commit) is tobe more precise about what you want fo achieve and by when, and to set more interim targets, i Look at some ofthe objectives from Tonys job plan. For each objective, underline the SMART aspects, indicating which exteron it relates to (Reminder: SMART = Specific, Measurable, Achievable, Realistic, Time-bound) planned tour date begins. Search forthe key . ‘words behavioural ‘web, mail, etc). competencies nd + To update budgets by the end of Find out what other : companies use these, {and why. Report your findings back to your group. To finalize 80% of promotional plans for artist publicity eight weeks before any To involve junior staff in atleast 50% of arrangements. ‘To ensure publicity exposure covers atleast three different channels (print, radi each quarter. El Make a list of three shor, three medium- and three long-term objectives. Make sure they are ‘SMART. Read and compare your lists in small groups and give feedback to each other on how realistic or idealistic these goals could be. Be prepared to outline, defend or change your decisions! rheBusiness