My OJT

PORTFOLIO

MARIANNE GRACE URCIA

BSTM 4-3D
 TABLE OF CONTENTS
FOR OJT REQUIREMENTS

ONLINE SKILLS TRAINING Pages 3-6

INTERNATIONAL WEBINAR #1 Pages 7-11

INTERNATIONAL WEBINAR #2 Pages 12-16

LOCAL WEBINAR #1 Pages 17-21

LOCAL WEBINAR #2 Pages 22-26

LOCAL WEBINAR #3 Pages 27-31

VIRTUAL MENTORSHIP Pages 32-36

ONLINE SKILLS
TRAINING
CERTIFICATE
SCREENSHOTS
TAKEN
 REFLECTION
Providing Housekeeping Services
I am writing this report based on the experience gathered during
this online skills training. Online trainings like what DOT developed
in this form of online training program is aimed to cope up with
the progressin technology specifically designed for tourism
stakeholders. The concept is to be an alternative to the regular
trainin prgrams. It is free so I took the online training. I was able to
learn and undergo training even at the comfort of my home. The
website is user-friendly and I could navigate it easily. What I find
helpful and convenient about this is that as long as I have access
to the internet, I can continue with the training anywhere using a
laptop or even my mobile phone.

As to the course that I took called "Providing Housekeeping

Services", I learned the basic and the terminologies used in this
line of work. I went through the lessons and every time I
accomplish a lesson, there would be an activity just like in a
traditional training program. There was also few videos available
which aided me more information about the course. A hotel's
operational housekeeping department is in charge of the
cleanliness, maintenance, and aesthetic upkeep of the rooms,
public areas, back areas, and surroundings. It may be defined as
'provision of a clean, comfortable, safe and aesthetically appealing
environment'. After accomplishing all the lessons, I immediately
got my e-certificate.
INTERNATIONAL
Prioritising Gender
Equality in Tourism:
Why and How
 SCREENSHOTS
of registration, email confirmation
and reminder.
SCREENSHOTS
during the webinar
 REFLECTION
"Prioritising Gender Equality in Tourism:
Why and How"
I attended this webinar on May 17, 2022 and they had
discussed interesting topics regarding gender equality in
tourism industry. I think this kind of topic will always be
significant and relevant due to gender discrimination that
has been going on for centuries. The travel and tourism
industry is a dynamic industry and generates employment
for everyone especially for women, youth, and minorities.
Women are an important component of the industry's
workforce. However, even this industry suffers from unfair
treatment in terms of pay, working conditions, impacts and
consequences which only targets women.

This webinar explained that gender equality must be

applied and practiced into tourism operations. They
emphasized on its relevance and essence on achieving
sustainable tourism. My take on this is that more steps
must be done to close the gender gap to ensure equal
opportunities, equal pay for equal work. Tourism can help
play a major role in equality and empowerment.

“There is no tool for development more effective than the

empowerment of women.” — Kofi Annan
INTERNATIONAL
 International
Hospitality Guest
Service Summit 2022
 SCREENSHOT
of registration/email confirmation
SCREENSHOTS
during the webinar
 REFLECTION
"International Hospitality Guest Service
Summit 2022"
This webinar was full of learnings and insights of different people with
different nationalities. The delegates shared their knowledge as well as
their experiences. Several topics had been discussed and talked about.
There was also a question and answer portion

Taking care and valueing the customers is the heart of the hospitality
industry. Meaning, the business should know and anticipate the
customer needs to be able to meet or exceed their expectations. Guest
Service in the Hospitality Sector digs into the complexities of providing
excellent customer service using tried-and-true techniques from
throughout the industry. I remember this question being asked to one of
the guests, "How to handle complaints and issues in the workplace?" The
answer is simple. Handle it professionally. Because if you are professional
towards your work, you would know how to handle these kinds of
situation. Another topic is sustainable tourism and hospitality. Hotels play
an important role in establishing sustainable operations and educating
customers about sustainable behavior to preserve the culture and social-
economic stability of the host communities. Education and training is also
important in the tourism and hospitality industry thus, curriculum should
never be left behind so that we can continue to produce globally
competent students/workers. Lastly, they also emphasized the
importance of partnership and collaboration. The tourism and hospitality
industry is diversified into a wide variety of sectors comprising public,
private, and nonprofit organization and they are all interconnected.
Collaboration, cooperation, and partnerships between these entities,
both informal and formal, are becoming more recognized as critical to
the success of individual tourism organizations and whole tourism
destinations.
LOCAL
 Best Practices for
Customer Service in
the Airline Industry
SCREENSHOT
of registration
SCREENSHOTS
during the webinar
 REFLECTION
"Best Practices for Customer Service in the
Airline Industry"
What is the one essential thing you expect from an airline business before
you board a flight? It's a great customer service encounter. And this
webinar talked about all the best practices for customer service in the
airline industry.

Customers in the airline industry are happy when their issues are promptly
acknowledged and addressed by the airline.Customer service in the airline
industry should be able to assess the demands of passengers and strive to
give a tailored and comfortable experience. Also, communicating with the
passengers is very important especially when delays of flights occurs or for
updates such as ticket changes, weather predictions, security wait times,
luggage terminal location and more. Airlines may communicate with
passengers by text message, email, or a free mobile app. No one enjoys
waiting, they will be less irritated if they are informed in advance.
Passengers benefit from timely communication since it helps them have a
smooth and enjoyable customer service experience.

Why is customer service important to all industries specifically, the airline

industry? In the airline industry, customer service is critical to its success.
The airline industry revolves around the level of service provided to
customers. Customer service is critical to the success of your business
since it keeps customers and benefits from them. Businesses that provide
excellent customer service develop a loyal following that introduces clients,
acts as case studies, and gives feedback and reviews.

One of the things that I remember during the webinar is that one of the
guests discussed the importance of being presentable and always wearing
a smile. Because that is the first thing that the customers will see and it is
critical that clients have a positive experience every time they travel.
LOCAL
Bagong Pinas: Growth
of Hospitality and
Tourism Industry
Recovery Series
 SCREENSHOT
of registration/email confirmation
SCREENSHOT
during the webinar
 REFLECTION
"Bagong Pinas: Growth of Hospitality and
Tourism Industry Recovery Series"
While the COVID-19 epidemic spreads and new variants arise, destinations
and towns are carefully rebooting and re-opening borders in the hopes of
reviving tourism. The tourism sector is still one of the most impacted by
the COVID-19 epidemic, notably in the Asia-Pacific area and the Western
Hemisphere. Governments in these and other regions have taken steps to
reduce the economic impact on people and companies, but the sector will
need to adjust to a post-pandemic "new normal" in the long run.

This webinar discussed that without continuing government assistance,

businesses across the tourism sector would perish, and while
governments have taken impressive steps to mitigate the effect to tourism,
minimize job losses, and build recovery in 2021 and beyond, more needs
to be done, and in a more coordinated manner like restoring traveller
confidence, supporting tourism businesses to adapt and survive,
promoting domestic tourism and ensuring international tourism's safe
return, and building more resilient, sustainable tourism, etc. Vaccines must
be broadly distributed, and legislative measures must be enacted in order
to recover. Countries have also aided businesses in adapting their
business models and retraining employees. Technology might also
contribute significantly.

My take in this webinar is that solutions may vary per nation and the pace
and extent of recovery will, of course, be determined by global
developments. However, there is a significant opportunity to be taken
advantage of. Aside from reducing the pandemic's immediate damage,
governments will need to establish a "new normal" for the tourism
sector.Diversification, a change to more sustainable tourism patterns, and
new technology investments might all help with the recovery.
LOCAL
 Sustainable Tourism:
Career Opportunity on
New Normal and On The
Job Training: Remarkable
Experience
SCREENSHOT
of registration
SCREENSHOT
during the webinar
 REFLECTION
"Sustainable Tourism: Career Opportunity on
New Normal and On The Job Training:
Remarkable Experience"
The COVID-19 crisis presented new risks and opportunities while forcing
companies throughout the world to reexamine many aspects of their work,
workforce, and workspace. The term "new normal" has come to be
recognized over the past year because it effectively conveys the sort of
abrupt and drastically altered current system that societies all around the
world are anticipating to emerge.

In this webinar, it was discussed how to build and find career opportunities
in the right approach in the new normal. First thing is to understand the
trends and transformations in the labour market. Although, predictions and
forecasts are discouraging, some sectors have increased growth and a
rising number of job openings in which ndividuals who are planning to find
a career in a post-pandemic world should consider. It's also important to
leverage the alternative job hunting methods. Candidates shouldn't rely
solely on job search engines to locate their dream position. Employers now
post job openings on a variety of platforms, such as social media, niche job
boards, and their own websites. Since we are entering a new setup, its
obvious that the skills required for this kind of situation are the ones you
should focus on developing. Employers are increasingly seeking employees
with skills that are specifically suited to the workplace after COVID-19.

While the epidemic caused major disruptions in people's lives, it also

served as a turning point for companies to reevaluate who they are and
where they want to go. Organizations must take advantage of this chance
to turn uncertainty into opportunity for their business, staff, and workplace.
Change must occur today if we are to prosper in the workplace of the
future.
 VIRTUAL
MENTORSHIP
MENTOR'S PROFILE
SCREENSHOTS
of sessions
ACTIVITIES /
OUTPUTS
CERTIFICATE
of completion
 REFLECTION
VIRTUAL MENTORSHIP WITH MR. JERRALD SOLANO
One of the requirements of our practicum is to undergo mentorship which
was conducted through online meetings. Although, everyone hoped that it
would be a physical on the job training, it seemed unattainable due to the
unfortunate circumstances. Conducting our ojt online was a challenge for
me. I cannot speak for everyone since we are in different situations and
perceptions regarding the matter. When I initially learned that we will have
a virtual ojt instead of the traditional one, I thought that this will be a big
disadvantage on our part simply because most employers especially in the
tourism industry have high standards and require experience from
applicants. However, we had no choice but to comply and just hope for the
best. I appreciate the efforts of all the faculty members especially our class
adviser, Ma'am Yolanda Montances for constantly updating and checking in
on us regarding our mentorship. She was the one who tirelessly looked for
people who were willing to mentor us. Although we, students were put in
an unfortunate situation, we are still very lucky to have our class adviser
and the rest of the faculty to help us get through the process.

Starting our virtual mentorship with Mr. Jerrald Solano on April 4, 2022 and
ending it on the last session on May 29, 2022. The first session was
something I did not expect. I enjoyed it and learned from the discussion
that we had. For me, it was fun because Mr. Solano made it feel like we are
just talking to a friend so we would feel comfortable expressing our
thoughts and opinions. The following sessions, he would discuss a topic
and ask us different questions regarding it and then, have an activity
afterwards. He shared his expertise and experiences in his field then relate
and incorporate them to our discussions. Every session was indeed
interactive and full of learnings. I learned about customer service, diverse
cultures, career opportunities, work etiquette, work expectations, and a lot
more. I am grateful for this opportunity and I will apply everything that I
learned to my professional career.