ODA BULTUM UNIVERSITY

COLLEGE OF BUSIESS AND ECONOMICS

DEPARTMENT OF MANAGEMENT

MBA PROGRAM COURSE TITLE: OPERATIONS MANAGEMENT

Group Assignment #2: Solve the following Exercise 1 and 2 (10-15pt) submit only hard
copy hand written
Exercise1

Twenty samples of n =200 were taken by an operator at a workstation in a production process. The
number of defective items in each sample was recorded as follows. Management wants to develop a p-
chart using 3-sigma limit. Set up the p-chart, and plot the observations to determine if the process was
out of control at any point.
Exercise2.

A quality control inspector at the Zenith Shampoo Company has taken three samples with four
observations each of the volume of shampoo bottles filled. The data collected by the inspector and the
computed means are shown here:

Sample of Shampoo Bottle volume in ml

Sample Numbers Observations
1 2 3 4
1 19.7 19.7 19.17 18.8
2 20.6 20.2 18.7 20.2
3 18.9 18.9 21.6 19.7
4 20.8 20.7 20.0 18.0
5 19.1 18.6 17.9 19.4
6 21.0 19.5 18.3 20.6
If the standard deviation of the shampoo bottle-filling operation, from historical data, is known to be 0.2
ounces, use the information in the table to develop control chart with 3-sigma limits for the operation.
a) Determine the center line, UCL and LCL of the X-chart.
b) Determine the center line, UCL and the LCL for the R-chart.
c) Develop an R-chart and an x bar chart for this process.
d) Is the process in control? Explain your answer.