Professional Documents
Culture Documents
BNH2395624611
BNH2395624611
Part A: Board Review Report Extracts for New and Existing Board Members..........................3
References.....................................................................................................................................21
Part A: Board Review Report Extracts for New and Existing Board Members
Global customer Customer loyalty and satisfaction Customer Retention Rate (%)
perspective Net Promoter Score (NPS)
Customer Satisfaction Index
(CSI)
Part A:
Akanji, B., Mordi, C., Ituma, A., Adisa, T.A. and Ajonbadi, H., 2020. The influence of
organisational culture on leadership style in higher education institutions. Personnel Review,
49(3), pp.709-732.
Brondoni, S.M., 2019. Shareowners, stakeholders & the global oversize economy. The coca-cola
company case. Symphonya. Emerging Issues in Management, (1), pp.16-27.
Callan, V.J., 2021. The University of Queensland Kaye Bowman Kaye Bowman Consulting.
Chiu, H., Fischer, D. and Friedman, H., 2019. Board Diversity in Audit and Finance
Committees: A Case Study of Coca-Cola. In Diversity within Diversity Management: Types of
Diversity in Organizations (pp. 95-113). Emerald Publishing Limited.
García, F.T., Orozco, A.L.S., Pineda, M.P.G. and Villalba, L.J.G., 2023. Agency theory:
Forecasting agent remuneration at insurance companies. Expert Systems with Applications, 215,
p.119340.
Greenhalgh, S., 2021. Inside ILSI: How Coca-Cola, working through its scientific nonprofit,
created a global science of exercise for obesity and got it embedded in Chinese policy (1995–
2015). Journal of Health Politics, Policy and Law, 46(2), pp.235-276.
Mansouri, A.A.A., Singh, S.K. and Khan, M., 2018. Role of organisational culture, leadership
and organisational citizenship behaviour on knowledge management. International Journal of
Knowledge Management Studies, 9(2), pp.129-143.
McLeod, J., 2019. Role of the board and directors: Board structure and composition. In
Routledge handbook of sport governance (pp. 243-253). Routledge.
Motwani, A., 2023. Corporate Social Accountability: Lessons from Coca-Cola’s Conflict at
Plachimada. International Journal of Applied Research in Management and Economics, 6(1),
pp.47-58.
MROZEK, M., 2023. Sustainable Strategies for Risk Management Process of Coca-Cola
Company with Regard to Promote Climate Resilience Efforts and Agricultural Sustainability.
Chosen Contexts. Journal of Environmental Management and Tourism, 14(3), pp.778-786.
Orhero, A.E. and Okolie, U.C., 2023. Workplace Diversity and the Performance of Coca-Cola
Company in Benin City, Edo State, Nigeria. PERSPEKTIF, 12(3), pp.844-859.
Shaykhian, G.A., Ziade, J. and Khairi, M.A., 2019, June. Board 87: Global Marketplace and
American Companies in the Middle East and North Africa (MENA). In 2019 ASEE Annual
Conference & Exposition.
Southward, J., MacCormick, J., Heilbuth, D. and Hooper, N., 2021. Governing culture: Is your
board setting the right tone?. Company Director, 37(2), pp.18-27.
Van Slyke, D.M., 2007. Agents or stewards: Using theory to understand the government-
nonprofit social service contracting relationship. Journal of public administration research and
theory, 17(2), pp.157-187.
Part B
Al-Dhaafri, H.S. and Alosani, M.S., 2020. Impact of total quality management, organisational
excellence and entrepreneurial orientation on organisational performance: empirical evidence
from the public sector in UAE. Benchmarking: An International Journal, 27(9), pp.2497-2519.
Appie, L., Ndletyana, D. and Wilson-Prangley, A., 2020. Empowering the next generation of
leaders: Maserame Mouyeme’s journey at Coca-Cola. Emerald Emerging Markets Case Studies,
10(2), pp.1-24.
Azeem, M., Ahmed, M., Haider, S. and Sajjad, M., 2021. Expanding competitive advantage
through organizational culture, knowledge sharing and organizational innovation. Technology in
Society, 66, p.101635.
Benmira, S. and Agboola, M., 2021. Evolution of leadership theory. BMJ Leader, pp.leader-
2020.
Bhaduri, R.M., 2019. Leveraging culture and leadership in crisis management. European
Journal of Training and Development, 43(5/6), pp.554-569.
Camilleri, M.A., 2021. Using the balanced scorecard as a performance management tool in
higher education. Management in Education, 35(1), pp.10-21.
Dash, B., Swanson, T. and Hundley, D., 2023. Ethical Examination of Coca-Cola India-A Case
Study. Available at SSRN 4322099.
Docters, R. and Gieskes, H., 2023. Success Through Ethics. In Ethics and Hidden Greed (pp.
143-151). Emerald Publishing Limited.
Ibrahim, A.U. and Daniel, C.O., 2019. Impact of leadership on organisational performance.
International Journal of Business, Management and Social Research, 6(2), pp.367-374.
Lam, L., Nguyen, P., Le, N. and Tran, K., 2021. The relation among organizational culture,
knowledge management, and innovation capability: Its implication for open innovation. Journal
of Open Innovation: Technology, Market, and Complexity, 7(1), p.66.
Maisoni, H., Yasri, Y. and Abror, A., 2019, April. Effect of organizational culture, leadership
and compensation on employee engagement in coca-cola amatil indonesia central sumatra. In
2nd Padang International Conference on Education, Economics, Business and Accounting
(PICEEBA-2 2018) (pp. 553-561). Atlantis Press.
Mansaray, H.E., 2019. The role of leadership style in organisational change management: a
literature review. Journal of Human Resource Management, 7(1), pp.18-31.
Saha, R., Shashi, Cerchione, R., Singh, R. and Dahiya, R., 2020. Effect of ethical leadership and
corporate social responsibility on firm performance: A systematic review. Corporate Social
Responsibility and Environmental Management, 27(2), pp.409-429.
Sarwar, H., Ishaq, M.I., Amin, A. and Ahmed, R., 2020. Ethical leadership, work engagement,
employees’ well-being, and performance: a cross-cultural comparison. Journal of Sustainable
Tourism, 28(12), pp.2008-2026.
Sharma, A., Agrawal, R. and Khandelwal, U., 2019. Developing ethical leadership for business
organizations: A conceptual model of its antecedents and consequences. Leadership &
Organization Development Journal, 40(6), pp.712-734.
Southward, J., MacCormick, J., Heilbuth, D. and Hooper, N., 2021. Governing culture: Is your
board setting the right tone?. Company Director, 37(2), pp.18-27.
Wilson, S. and Newstead, T., 2022. The virtues of effective crisis leadership: What managers can
learn from how women heads of state led in the first wave of COVID-19. Organizational
Dynamics, 51(2), p.100910.