Professional Documents
Culture Documents
01 02 03 04
- Introducing Travel One - Credit card landscape Media strategy and Campaign layout and
campaign in Vietnam channel selection KPIs projection
- Meeting Alvin - Prime
- Engage
- Connect
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Travel One Brief
➢ Campaign duration: from May to Aug 2023
➢ Campaign message: Unlock a world of travel freedom
➢ Objectives
Achieve wow effects for the card's Drive acquisition & high value growth:
Creating a lasting impression and
CVPs so that this Travel Card can be New cards: 5,410 ( all channels from
strong association with the Travel
the TOM card amongst the affluent May to Aug 2023), paid cards are 649
Card.
audience who love to travel. cards
3
CREDIT CARD LANDSCAPE IN
VIETNAM
CULTURE
Payment methods continue to evolve
Payment methods
100%
8%
65% spent more on recent
90% 18% overseas trips than in 2019
29%
80%
30%
70%
26% Plan trip a month less in advance &
60% 21% Others
flexible bookings
BNPL
50%
28% Mobile Wallet
40% 27%
25% Domestic payment
30% Card Top 2 factors choosing a destination
20% 1. Cost of the trip
27% 30%
10% 25% 2. Availability of information about safety of the destination
0%
2021 2022E 2026E
The trend of travel expenditure has shifted from cash to cards and usage of
% change in market share (2021 vs. 2026E applications on mobile phone more. Tourists using BNPL method (with 82%
advance from salary) is becoming more popular as well.
Card +5%
Domestic payment +3% Expenditure ratio of tourists change significantly. Previously, spending for basic
Mobile wallet +9% services such as food, hotels, transportation… accounts for the biggest part,
BNPL +4% around 70%. Now, spending for services such as shopping,
entertainment…increases to 70%
Others -21%
Source: https://the-outbox.com/vietnam-outbound-travel-2022/
How Southeast Asia Buys and Pays 2022 - IDC InfoBrief October 2022 5
5
http://itdr.org.vn/nghien_cuu/xu-huong-du-lich-chinh-cua-gioi-tre-viet-nam-hien-nay/
CONSUMER
Customer experience: Fees and product quality are key.
Net promoter score drivers Cashback proving to be the most effective promotional programme
Quality of products & cashback, with some applying cashback as high as 10% per transaction.
Process & procedure services
17% Momo
Shopee Pay
51%
Zalo pay
11%
Bankplus
Others
Source: Retail banking 2022 –Cimigo
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Source: https://www.globaldata.com/store/report/vietnam-cards-and-payments-market-analysis/
CATEGORY Only VPBank made significant investments in Youtube
among the competition
VPBank is the biggest advertiser among local banks. CitiBank has been on the rise
over the recent month. Digital Spend - Youtube
Digital Spend – Facebook USD
1500 Enjoy your summer
1000
Celebrating month
500
Aug-22
Aug-21
Jun-21
Jun-22
Apr-21
May-21
May-22
Apr-22
Jan-23
Jan-21
Jan-22
Dec-21
Dec-22
Jul-21
Mar-21
Mar-22
Jul-22
Feb-21
Sep-21
Feb-22
Sep-22
Feb-23
Oct-21
Oct-22
Nov-21
Nov-22
Message: “With VPBank Travel Miles Credit Card - Get Great
Citi Standard Chartered Techcombank VIB VPBank Summer Deals!”
May-22 - Link
Est Spending: $612
Enjoy your summer with VPBank Credit Celebrating Month with Citi
cards, including Travel Miles, Diamond Open card VIB– receive All-Star 100% refund for foreign
Open Standard Chartered
WorldMiles card – receive Mai World, VPBank prime, VPBank Lady, Concert The Masked Singer 2022 ticket transaction fees for Citi
Linh taxi card VPBank Shopee Oct-22 - Link Premiermiles
Apr-22 - Link 8
8
Mar-21 - Link Jan-23 - Link
CATEGORY
Brands focus on building both awareness and engagement with small investment
Citi Bank PremierMiles StandardChartered VIB Bank TravelElite Techcom Visa VP Bank Travel Mile
WorldMiles Signature
FB
Photo, Video Photo Photo, Video Photo Photo, Minigame
Youtube
Paid video
Ho Ngoc Ha,
PR/KOL Vnexpress, tuoitre.vn, Sponsor for The Marked spirit.vietnamairlines, vietnamplus.vn,
thongtintaichinh.vn
heritagevietnamairlines Singer 2022 en.vietnamplus.vn vietnamnet.vn,
tienphong.vn, vtc.vn
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9
CATEGORY
Travel & tourism peak during national holidays when people have
more days off to plan and spend their holidays
Retail market also shares the same pattern with travel & tourism as big promotions are usually offered during these periods of year
Travel & Tourism Market Trend Traffic Retail Market Trend Traffic
60 50 48
600 500
MILLIONS
MILLIONS
34 33 36 500 415 404 404
40 29 28 31 30 368 358
340
30 400 275 277 283 279
20 300
10 200
0 100
0
Market Trend
Market trend
Top Travel & Tourism Website Traffic Top Retail Website Traffic Mega Sale
TET ‘23
90 Independence Day
MILLIONS
80 TET ‘22 2/9
Liberation Independence Day
5 2/9 TET ‘23 70
TET ‘22 Day 30/4 60
MILLIONS
4
4 50
3 40
3
2 30
2 20
1 10
1 0
0
80 74 71
69 67
70 Tet 22 61 62 59
60 51 52
46
50 40
40
30
20
10
-
Jan-22 Feb-22 Mar-22 Apr-22 May-22 Jun-22 Jul-22 Aug-22 Sep-22 Oct-22 Nov-22 Dec-22 Jan-23 Feb-23
Search Volume
The search volume of credit card related search queries has increased by 100%, from 40,390 in February to 80,770 in November and has a slightdown in December.
The search volume of credit card has decreased during Tet 2023 period.
11
*Source: sbv.gov.vn/webcenter/portal
CATEGORY
The search volume of travel related search queries reflect the
holiday seasons in summer and year-end
100
0
Jan-22 Feb-22 Mar-22 Apr-22 May-22 Jun-22 Jul-22 Aug-22 Sep-22 Oct-22 Nov-22 Dec-22 Jan-23 Feb-23
Search Volume
The search volume of travel related search queries has increased during national holidays such as Liberation Day 30/4 and Christmas in December.
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*Source: sbv.gov.vn/webcenter/portal
BRAND
Travel One is a new product in the market. It has low category penetration and low
share of market.
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13
Key take-outs
Insight Implication
Brand T1 is the new entrant to the market Focus on building mass awareness, then start
to engage with consumers
Consumer care more about product fee and T1 should provide better consumer experience
Consumer quality of service in terms of product and service
Payment methods continue to evolve. People People will move to credit card usage more. T1
will shift from cash to card and digital has the chance to win with its service and
Culture methods more technology behind
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Meeting Alvin
Travel One audience
Who am I?
White collared, senior
• I am Kai, 45, I am married and have three children aged 12, 9 and 6.
2nd Focus
executives, financially
C independent with an • I head Finance / CFO at Unilever and have been working for over 20 years
international mindset
• I love to travel once or twice a year with my family to either UK, US or Europe. I am an
existing HSBC Premier Customer and I hold a Citi Premier Miles Card
Who am I?
• I am Alvin, 35, married with one child; aged 2 yrs.
Main focus
Mid career
professional, family • I am a Manager at Microsoft and have been working for 10 years
B
person, bread • I travel frequently on work 4-5 times a year and with family at least once a year
winner. Value seeker
internationally.
• I have credit cards from HSBC and Standard Chartered Bank
Digital Audiences
Recommended
Audience % Index Other apps 42%
platforms
Social media 53%
Brand advocacy Video portals 56%
129 0% 10% 20% 30% 40% 50% 60%
80% 130
127 128
70%
126 % Audience
60%
50% 121 124
122
40%
70% 118 120 Facebook and YouTube are the most used Social and Video platforms
30% 118
20% 47% 42% 39% 116
10% 114 Users tend to make decisions base on Product Quality and Reward
0% 112
High-quality products Rewards (discounts, Great customer service Love for the brand Offers
free gifts, etc)
Audience % Index
18 *Source: Statista Global Consumer Survey as of December 2022 - ’’Where have you
*Source: GWI | TA: 30-45, Interest: Travel / W1-2-3-4 2022 come across digital advertisements in the past 4 weeks?’’ 18
Travel One audience interest in food & Traveling type in next 3-6 months
dining, health & fitness, finance & 150
50% 160
economy 40%
135
125 133
140
120
30% 100
Top 10 interests of frequent travelers in Vietnam 80
20% 46%
60
Recommended 40
interests 10% 22% 18%
60% 16% 20
51% 49% 0% 0
48% 47% 46%
50% 43% Vacation (domestic) Vacation (abroad) Travel tickets (e.g. a Travel insurance
40% 40% flight)
40%
30% 28% Audience % Index
30%
20%
10%
Website/App visited or used
0%
Website
Audience %
Apps
Finance and economy are relatively prevalent
interests of frequent travelers
79% 69% 65% 40% 31%
*Source: Statista Global Consumer Survey as of December 2022 - ’’What topics are you personally
interested in?’’ 19
19
*Source: GWI | TA: 30-45, Interest: Travel / W1-2-3-4 2022
Travel One Planning
Optimize budget to deliver better combined reach of multi
channels
NB: Optimised
allocation based on
average weekly reach –
which takes account of
optimal ad-stock build
up, media seasonality
and any sales
seasonality
PAID REACH
74%
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22
Media Strategy to showcase full funnel approach on how top
funnel can help support acquisition.
• OOH
Role of Media: • Print • Package
PRIME Create awareness of Travel One and excite • Meta • Reach
consumers of the new news • YT • Impressions
Role of Media:
• PR • Package
Building a lasting impression and strong association with
ENGAGE • In-apps gaming ads • Clicks
Travel One
• (KOL) • (Engagements)
• Meta
Role of Media: • SEM
CONNECT Drive travel card applications • Discovery • Leads
• Performance Max • Approvals
• Search
• T&L(Bidmath)
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Media touchpoint for media journey
LED
Dimension 74 Inch
Number of LED 14
Timeline: 2 months
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3D LED – PHAM NGOC THACH
3D LED
101.38m2 (21.12 mW
Dimension
*4.80mH)
Number of LED 1
Timeline: 1 months
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3D LED – NGUYEN VAN TROI
3D LED
165.888m2 (17.28 mW *
Dimension
9.6mH)
Number of LED 1
Timeline: 1 months
7:30 - 13:00
Working time of LED 13:30 - 19:00
19:45 - 22:00
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Use Facebook Reach & Frequency to build prompt awareness
Objective: Awareness
Buying Method: Facebook (R&F)
Period: 15 May – 30 Jun
Target Audience:
Demo: P 30-45
Location: HCM & HN
Interests: Singapore Airlines, Luxury Travel, A Luxury
Travel Blog, Vietnam Airlines, Restaurants, Emirates
(airline), Luxury Travel Advisor, Luxury yacht, VietJet
Air, TripAdvisor, Destination Luxury, Traveloka, Luxury
Lodge Holiday, iVIVU or Agoda.com, Restaurants
Behaviours: Frequent travellers
Est. Audience Size: 3.5M
Objective: Awareness
Buying Method: Youtube (Skippable Instream)
Period: 15 May – 30 Jun
Target Audience:
Demo: P 35-44
Location: HCM & HN
1. Affinity & In-market: Luxury Travel, Credit &
Lending, Travel
2. Custom Intent for Travel
Est. Audience Size: 3,3 M
KPI: 1M views
Macro KOLs who are travel influencers and Macro KOLs who are travel bloggers & Micro KOLs who are travel bloggers &
have international minded play key roles of influencers have best impact to travel decisions influencers have impact to mass travelholics
attract media attention when showing at B2B in TA
event.
It’s LY
It’s AN SAP THANH
It’s KHOAI LANG It’s SAI GON CO
It’s KHOAI THANG QUANG VINH
It’s
LANG THANG CHAU BUI
It’s XOAI
FARM
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Implement the innovative format to excite in-app gaming audience
PP 30-45, Lifestyle,
TARGETING
Travel, Working
STRATEGY
Professional
Engage users to
CREATIVE deliver awareness &
STRATEGY engagement
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Convert
SEM: Separate Travel campaigns from BAU activities
Keywords
All-rounded keywords approach
Travel Credit Card "travel credit card", "travel card" Recently searched about
Interested in Travel
Travel
Generic
"credit card for hotel", "credit card for airlines", "credit card
Travel card feature Travel Air Travel
miles", "credit card lounge access"
Hotels &
Luxury Travelers
Accommodations
"Citi Bank PremierMiles", "StandardChartered WorldMiles",
Competitors + Card name
"VIB Bank TravelElite"
Family Travelers Vacation Packages
Competitors
Business Travelers Trips to Europe
"Citi Bank credit card for travel", "Standard Chartered travel
Competitor + Travel Card
card", "Standard Chartered credit card miles"
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Use of retargeting & lookalike to engage with higher intent
users, apart from interest targeting
Facebook
TYPE Campaign PROSPECTING
Pagevisitors
RETARGETING & LOOKALIKE
Drop off users Leverage 1st party data to re-engage users / reach higher intent
RETARGETING audience
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37
Use of retargeting & lookalike to engage with higher intent
users, apart from interest targeting
Discovery PMax
PROSPECTING
TYPE CAMPAIGN Flights & Hotel Trips to Destination Competitors
CustomIntent
Affinity & In-market
Affinity & In-market
Life Event
Examples: Example:
'- Trips to Europe Custom Segment with Keywords
'- Travel buffs > Family vacationers - Trips to Latin America
PROSPECTING New to Society Citi Bank PremierMiles
- Travel buffs > Luxury travelers - Trips to North America StandardChartered WorldMiles
- Travel buffs > Beachbound - Trips to UAE VIB Bank TravelElite
travelers '- Trips to Australia
Flight & Hotel - Trips to Japan
Citi Bank credit card for travel
Standard Chartered travel card
- Travel buffs > Snowbound travelers
- Air travel - Trips to New Zealand Standard Chartered credit card miles
- Hotel & accomodations - Trips to Seoul
Trip to Destination - Cruises - Trips to Taipei
- Trips to Bangkok
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Targeting Summary for TravelOne
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Test Bidmath as new channel to help scale conversion through
travel audience centric media buys
Bidmath plays an active role in the programmatic eco-system which an
extensive experience on the google marketing platform, trade desk and
adobe. • Advanced use of AI for optimization
Unique Selling Point • Geo-fencing to enable brands to trigger immediate sales
• Worked with SC bank for boosting personal loans conv%
Bidmath’s media buying solution is built on audience centric approach
utilizing programmatic solution with automated platform connected to ad
exchange, SSPs, direct publish and private marketplace.
Buying Model CPA (leads based from platform)
40
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Campaign Laydown
Summary of Travel One Campaign
SEM
Facebook
•Leads
8,010 •CPL: $4.2
Discovery
8,010
(leads)
$34,767 (BAU Budget
CONNECT Leads
649
– May to Aug) ~ 30%
834M VNĐ
Pmax (All cards)
•Travel Cards
649 •8.1% CR BidMath
(Testing)
43
MAY JUN JUL AUG
W1 W2 W3 W4 W5 W1 W2 W3 W4 W1 W2 W3 W4 W1 W2 W3 W4
1 8 15 22 29 5 12 19 26 3 10 17 24 31 7 14 21
OOH OOH
PRIME
YT Youtube TrueView
ENGAGE
PR PR
SEM
META
CONVERT
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Thank you
phdmedia.com