q3 2023 Tariff Guide New

Zenith Bank Tariff Guide 2023
CHARGES ON CARD PRODUCTS

Service Type 2023 Charges
Shell Cards
Issuance Fee Free
Replacement Fee Free
Transaction Fee Free
EzyPass Cards
Issuance Fee Free
Replacement Fee GHC 40.00
Monthly Maintenance Fee GHC 5.00
Loading Fee Free
Transaction Fees
International ATM 2.5% + $5.00
International POS 2.5%
Domestic ATM On-Us GHC 2.00
Domestic ATM Not-On-Us GHC 4.00 + 1%
Domestic POS Not-On-Us GHC 5.00
e-Zwich Cards
Balance Enquiry GHC 0.10
Transaction List/Statement GHC 0.20
Loading Fee Free
Transaction Fees
e-Zwich ATM GHC 0.5% (Min GHC 0.20/Max GHC 1.50)
e-Zwich POS GHC 1% (Min GHC 0.20/Max GHC 5.00)
e-Zwich Money Transfer (Card to Card) GHC 0.25% (Min GHC 1.00/Max GHC 5.00)
e-Zwich Money Transfer (Without Card) GHC 0.25% (Min GHC 1.00/Max GHC 10.00)
e-Zwich Card to Bank/Bank to Card GHC 0.50
e-Zwich Card to Other GHC 0.25% (Min GHC 0.50/Max GHC 2.50)
EazyPay GH-Link Dual Card

Issuance Fee GHC 20.00
Page 1
PIN Regeneration Fee GHC 5.00
e-Zwich Loading Fee Free

Monthly Maintenance Fee Free
Transaction Fees
Domestic ATM On-Us GHC 1.00
Domestic ATM Remote-On-Us GHC 6.00
POS Cash Out (In Branch) 4% of face value
Visa Global Travel Wallet

Issuance Fee Free
Replacement Fee Free
Activation Fee $5.00
PIN Generation Fee $1.25
Quarterly Maintenance Fee $3.00

Initial Minimum Load $20.00
Cash Out Fee $10.00
Loading Fee Free
Monthly Inactivity Fee (Inactivity after 12 months) $5.00
Transaction Fees
International ATM $2.00 + 2.5%
International POS 1% (Min $1.00)
Online 1% (Min $1.00)
Visa & Mastercard Debit Cards

Transaction Fees
Domestic ATM On-Us Free
Domestic ATM Remote-On-Us GHC 3.00 + 1.5%
Page 2

Online (International) 2.5%
Online (Local) 1.5%
Visa & Mastercard Prepaid Cards

Annual Maintenance Fee GHC 72.00 (Upfront on new issuance)
Loading Fee GHC 2.00

Transaction Fees
Domestic ATM Remote-On-Us GHC 3.00 + 1%

Online (Local) 1.5%
Visa Credit Cards

Late Payment Fee 5% of the amount

Over Limit Fee GHC 200.00
Transaction Fees
Domestic ATM On-Us 2% of the amount
Domestic ATM Remote-On-Us 4.5% of the amount
Online (Local) 1.5%
Page 3
Visa Platinum Debit Cards

Transaction Fees
Domestic ATM Remote-On-Us GHC 3.00 +1%
Online (Local) 1.5%
Executive Travel Card/MasterCard Platinum Prepaid Card

Initial Minimum Load GHC 5,000.00
Loading Fee Free
Transaction Fees
Domestic ATM Remote-On-Us GHC 3.00 +1%
Online (Local) 1.5%
MasterCard Platinum Credit Card

Late Payment 5% of the amount
Over Limit Fee GHC 200.00
Page 4
Transaction Fees
Domestic ATM On-Us 2% of the amount
Domestic ATM Remote-On-Us 4.5% of the amount
Online (Local) 1.5%
MasterCard Corporate Debit Card


Transaction Fees
Online (Local) 1.5%
MasterCard Corporate Prepaid Card


Loading Fee GHC 2.00
Transaction Fees
Online (Local) 1.5%
Page 5
Zenith Visa Gold Card (For FEA & FCA)

Card Issuance Fee $5.00
Monthly Maintenance Fee $3.00
Transaction Fees
International POS 2.5% of amount

International ATM $2.00 + 2.5% of amount
Online (International) 2.5% of amount
Online (Local) 1.5% of amount
Domestic ATM (Not-On-Us) $2.00 + 1% of amount

Domestic ATM (On-Us) $2.00 flat
General Card Fees (For all Card types)

3D Secure Enrollment Fee $5.00 (Upfront on new issuance)
3D Secure Annual Maintenance Fee $5.00
3D Secure Transaction Fee GHC 5.00 per transaction
Electronic Statements (Credit Card & Prepaid Card) GHC 5.00
Page 6
E-BUSINESS CHARGES
Corporate Internet Banking (Formerly ADPS)
Token Issuance Fee Free
Token Replacement Fee GHC 25.00 for each token
Set-up Fee Free
GIS/Swift Transaction Fee (on CIB) GHC 15.00 per transaction
Amendment/Recall GHC 20.00 per transaction
zTransfer
Set-up Fee GHC 500.00
Transfer within Zenith Free
Other Banks/Mobile Money 1% of amount capped at between GHC 5.00 to

GHC 20.00
E-Redemption (Corporate Account)

Transaction Fee GHC 5.00 per transaction
Retail
E-Bundle Fee (USSD, Internet Banking, ZMobile, GHC 5.00 Monthly
ZPrompt
Internet Banking
Transfer to other Banks GHC 5.00 (Next day), GHC 10.00 (NRT)
1% of amount (Min GHC 1.00/Max GHC 10.00 (GIP)
Zenith Cash Out (Internet Banking, USSD & ZMobile)

1% of amount (Min GHC 2.00/Max GHC 10.00)
USSD
GHC 5.00 (Next day)
1% of amount (Min GHC 1.00/Max GHC 10.00 (GIP)
Bank2Wallet
1% of amount (Max GHC 15.00)
Page 7
ZMobile
Transfer to other Bank Accounts 1% of amount (Min GHC 1.00/Max GHC 10.00 (GIP)
ACH GHC 5.00
NRT GHC 10.00
Transfer to Mobile Money Wallets 1% of amount (Max GHC 15.00)
MERCHANT PAY
Mobile Wallet Payments 1% of amount (Max GHC 10.00)
ACH Direct Debit

Transaction Fee GHC 2.00 per presentment
PoS
Merchant Settlement
Mastercard, Visa + Gh-link 0.5% to 3% depending on merchant category
Diners Club/China Union Max 5%
Mobile Money on POS 1%

Gh-link Max 2%
GlobalPAY
Set-up Fee
Integration GHC 1,000.00
Storefront N/A
Settlement Commission
Cards 2% - 5%
Momo 1% of amount (Max GHC 10.00)
Merchant Settlement
Merchant/Agent Set-up Fee
Cardless ATM withdrawal 1% of transaction amount or a minimum of GHC 0.50p for transactions below GHC 50.00
and maximum charge of GHC 10.00 for transactions above GHC 1,000.00.
Page 8
LOCAL ACCOUNT CHARGES

COT
Individuals GHC 1.00 per mille. Min GHC 2.00/Max GHC 10.00
SME Micro GHC 50.00
SME Small & Medium GHC 100.00
Corporates GHC 1.50 per mille. Min GHC 10.00/Max GHC 5000.00
Opening Balance
Current Account (Individuals) GHC 50.00
Savings Account GHC 50.00
Corporates GHC 100.00
ZECA GHC 100.00
ZECA Plus GHC 500.00

All SME accounts GHC 100.00
Aspire Account Discount

Aspire Account 50% reduction on regular banking charges on
e-channels
Salary Processing
Internal Free
Corporate Search fee

GHC 50.00
External (via ACH)

Bulk Salary Processing via ACH (Express clearing) GHC 5.00 per item
Bulk Salary Processing via ACH (Normal clearing) GHC 3.50 per item
Standing Order
Internal GHC 2.50 per transaction
External (via ACH) GHC 10.00 per transaction
Insufficient Funds Free
Page 9
ACH Direct Debit/Credit (Walk-in)

ACH Direct Debit GHC 2.00 per transaction
ACH Credit One-off (Normal) GHC 15.00
ACH Credit One-off (Express) GHC 20.00
Near Real Time (NRT) - One-off GHC 25.00
Amendments/Recall GHC 20.00 per transaction
Near Real Time (NRT) - Bulk GHC 6.00 per item

ACH Direct Debit Returns GHC 2.15
GIS Transfer (Walk-in)

Transfer to Third Party/Other Bank GHC 50.00
Amendments/Recalls GHC 20.00 per transaction
Cheque/Voucher Retrieval
Up to 3 months GHC 20.00 per voucher/Instrument
3 months to 1 year GHC 30.00 per voucher/Instrument
1 - 3 years GHC 50.00 per voucher/Instrument
3 - 5 years GHC 60.00 per voucher/Instrument
Cheques
Counter Cheque GHC 15.00
Stopped Cheque GHC 10.00 per leaflet
GHC 50.00 (5 or more leaflets)
Transit Cheque Clearing (Normal) GHC 5.00
On-us Cheque Clearing Returns (Normal) GHC 5.00
Special Clearing 0.25% of face value Min GHC 50.00/Max GHC 200.00
On-us Cheque Clearing Returns (Express) GHC 11.00
Page 10
Cheque Book
Personal
25 leaves GHC 30.00
50 leaves GHC 60.00
Corporate
50 leaves GHC 60.00
100 leaves GHC 110.00
Cheque + Save
25 leaves GHC 30.00
Platinum
25 leaves GHC 30.00
50 leaves GHC 60.00
Funds Transfer
Transfer across our network Free
Transfer through Internet Banking (NRT) GHC 10.00
Transfer through Internet Banking (GIP) 1% of amount (Min GHC 1.00/Max GHC 10.00 (GIP)
Transfer through Internet Banking (ACH Normal) GHC 5.00
Transfer to Third Party (Customer to Non-Customer) /2% of face value (Min GHC 15.00/Max GHC 40.00)
1
Over the Counter

Non-Customer Transfer (Non-Customer to /2% of face value (Min GHC 25.00/Max GHC 50.00)
1
Non-Customer) Over the Counter
Payment Orders/Manager’s Cheque

Customers /2% of face value (Min GHC 10.00/Max GHC 50.00)
1
Non-Customers /2% of face value (Min GHC 20.00/Max GHC 50.00)

1
School Fees/Exam Fees GHC 15.00
Statement Request
Monthly/Regular (via email) Free
Duplicate copy (paper) GHC 5.00 per sheet
Up to 1 year (paper) GHC 7.50 per sheet
1 year and over (paper) GHC 10.00 per sheet
Embassies/Bank’s Endorsement Statement

1 - 15 pages GHC 100.00 flat
Every additional page above 15 pages GHC 5.00 per sheet
Page 11
External Correspondence Letters

Auditors Confirmation GHC 100.00
Reference - Corporate GHC 50.00
Reference - Individual GHC 50.00

Clearance - Corporate/Individual GHC 50.00
Introductory - Corporate GHC 50.00

Introductory - Individual GHC 50.00
Confirmation - Corporate GHC 50.00

Confirmation - Individual GHC 50.00
Cash Pick Ups

Weekdays GHC 250.00 per pick
Weekends/Holidays GHC 300.00 per pick
Service Type
Inter-City Arrangement Subject to negotiation
On-site Teller GHC 2,000.00 per pick
Custodian Services
Funds under management 0.18% - 0.28% per annum
Platinum
Customers with salary GHC 15,000 and above GHC 50.00
Customers with DDA balance GHC 50,000 and Free
above
Funeral collection charges

3% of total collections (Min GHC 5,000)
Page 12
FOREIGN ACCOUNT CHARGES

Opening Balance
FEA/FCA $500/£500/€500
COT
Foreign Exchange Account (Locally Generated Not Applicable at present
Funds)
Foreign Currency Account (Offshore Account) Not Applicable at present
Stop cheque $15/£13.40/€11.50 per leaflet
$30/£24.50/€28.20 5 or more leaflets
Counter cheque $4/£3.20/€3.75
Closure of A/Cs Free
Cheque Books (USD)

Individual
25 leaves $4/£3.20/€3.75
50 leaves $8/£6.40/€7
Corporate
50 leaves $8/£6.40/€7
100 leaves $10/£8.10/€9.40
Statement Request
Monthly/Regular (via email) Free
Up to 1 year (Paper) $4/£3.20/€3.75 per sheet
1 year and above (Paper) $5/£4.00/€4.70 per sheet
Embassies/Bank’s Endorsement Statement

1-15 pages $10/£8/€9.40 per sheet
Every additional page above 15 pages $2/£1.60/€1.90 per sheet
Page 13
TREASURY OPERATIONS CHARGES (TROPS)

Local Forex Transfer (FEA-FEA) to other Banks 1% of face value Ceiling: $200, Floor: $25
GIS Transaction Processing Fees GHC 50.00
Request for extension of cut-off time GHC 550.00
Payment sent beyond cut-off time GHC 250.00
Request for cancellatiion of payments GHC 150.00
Interbank settlement of local forex payment N/A
cheques
Interbank settlement of local forex transfer N/A
Commission on forex withdrawal 3% of face value Min $20.00
Amendments/Returns/Recalls (SWIFT/GIS) GHC 20.00 per transaction
Amendments/Returns/Recalls (FX Transfers) $10.00
Returns/Recalls of Foreign Inflows $50.00
Offshore Draft Charge 1% Min $25.00 (Customers)
1% Min $50.00 (Non-Customers)
Equity Processing Fee (Initial) GHC 200.00
Equity Processing Fee (Additional) GHC 100.00
Page 14
TRADE CHARGES
LETTERS OF CREDIT (IMPORTS)
Cash Covered (100%)
Sight 1% per quarter Min of $200
Deferred 1.5% per quarter Min of $200
Partial Cash Covered (Min 50%)

Sight Refer to cash and non-cash covered charges
Deferred 1.75% per quarter Min of $200
Non-Cash
Sight 1.5% per quarter Min of $200
Deferred 2% per quarter Min of $200
SWIFT
$30
Confirmation
1% per quarter Min of $500
Cancellation
$150 + SWIFT
General Amendment
GHC 100.00 + SWIFT
Discrepancy
$150/£80/€100
Increase in Amount/Extension
As per LC charge
LC Payment
0.5% Min of $300
Page 15
LETTERS OF CREDIT (EXPORTS)

ADVICING COMMISSION
Customers GHC 50.00 per bill
Non-Customers $75
Other Banks $100
Acceptance/Deffered payments According to commercial/country risk rating,
subject to a minimum of €500 per quarter
Confirmation commission According to commercial/country risk rating,
subject to a minimum of €500 per quarter
Negotiating commission 1% of FOB value Min $300
Document examination 0.125% Min $300
Cancellation $150 + SWIFT
Expired/Utilized Letters of Credit $150 + SWIFT
Postage/Courier $50
Transfer of L/C 0.125% Min $300 + SWIFT

Handling commission GHC 100.00
DOCUMENTARY BILL FOR COLLECTION (INWARD-IMPORTS)

Handling commission 0.75% FV Max $300
Avalisation 1% Per quarter upfront
Reminder on Overdue Bills GHC 60.00
Document Transfer to other Banks GHC 200.00
EXPORT DOCUMENTARY BILLS FOR COLLECTION

Handling commission 0.75% FV Max $300.00
Status of Bill (Tracers)/Advice of Fate GHC 50.00 + SWIFT
Courier $50
PAYMENT COMMISSION
Own resources (FCA) 0.75% FV + SWIFT charge
Own resources (FEA) 2% FV + SWIFT charge
Cedi account 1% FV + SWIFT charge
Amendments to SWIFT transfer GHC 100.00 + SWIFT charge
Page 16
PAPSS Charges
Cedi Account
T1 (USD 0-200) $3.00 + 1.5% of amount
T2 (USD 201-2,000) $6.00 + 1.5% of amount
T3 (USD 2,001-15,000) $12.00 + 1.5% of amount
T4 (USD 15,000+) $19.00 + 1.5% of amount
Page 17
CHARGES FOR FEES FOR LENDING PRODUCTS & SERVICES

Facility Type Approved Fees
Overdraft Processing 1.5% GHC 2000.00 Min
Management 1.5% GHC 2000.00 Min
Default charge 2% on outstanding facility GHC 2000.00 Min
Arrangement Fee 1% GHC 2000.00 Min
Half Yearly monitoring fee 0.35% on facility amount GHC 2000.00 Min
Penal rate 42.40%
Term loans Processing 1.5% GHC 2000.00 Min

Management 1.5% GHC 2000.00 Min
Arrangement Fee 1% GHC 2000.00 Min
Half Yearly monitoring fee 0.35% on facility amount GHC 2000.00 Min
Penal rate 42.40%
Guarantees Guarantee Fee 2.5% GHC 2000.00 Min

Processing Fee 1% GHC 2000.00 Min
Guarantee monitoring fee 1% GHC 2000.00 Min
Quarterly fee 0.25% GHC 2000.00 Min
Bid Bonds Issuance 2.5% GHC 2000.00 Min

Processing 0.5% GHC 2000.00 Min
Import Finance Management 1.5% on the facility line GHC 2000.00 Min
Processing 0.5% per tranche disbursed GHC 2000.00 Min
Non-Commital GHC 4000.00 Min

Letters
Retail Loans Management 1.5% on the facility line GHC 2000.00 Min
Processing 1% on the facility line GHC 2000.00 Min
For all facilities
Facility Restructuring/ 1% GHC 2000.00 Min

Extension fee
Commitment fee 1% GHC 2000.00 Min
Collateral Processing fee 1% GHC 2000.00 Min
This document and its contents is subject to review on a quarterly basis due to
changes in market conditions.
Page 18
DOCUMENT CONFIGURATION
Document Title Zenith Bank Ghana Tariff Guide
Document Author Project Management and Product Development
Document Custodian Corporate Affairs and Digital Brand Marketing Department
Document Number
Document Issue Date
Documentation Classification Internal
APPROVAL
NAME POSITION SIGNATURE
Leonard R. Prince-Ashiagbor Head - PM&PD
Nana Ama T. Ahwoi Ag. Head - CADBM
Kwame Adadey Divisional Head - Retail & Marketing Group
Abiodun Durosinmi General Manager - Operations
Clifford Mensah Executive Director
Henry Chinedu Onwuzurigbo MD/CEO
DISTRIBUTION LIST
NAME OF PERSONS/DEPARTMENT
All staff
VERSION CONTROL
VERSION DATE DESCRIPTION
1.0 April 1, 2022 First Version

2.0 April 1, 2023 Second Version
This document contains confidential information and is the property of Zenith Bank Ghana Limited. Distribution is restricted to
Zenith Bank Ghana and restricted third parties as approved by the document owner. By accepting this document, the recipient
agrees not to provide this document, or any information contained therein to any third-party without express prior written
consent of Zenith Bank Ghana.
It must not be copied or used for any other purpose other than that which it was authorised for.
Page 19

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Zenith Bank Tariff Guide 2023

CHARGES ON CARD PRODUCTS

EazyPay GH-Link Dual Card

PIN Regeneration Fee GHC 5.00

e-Zwich Loading Fee Free

Visa Global Travel Wallet

Quarterly Maintenance Fee $3.00

Visa & Mastercard Debit Cards

International POS 2.5%

Visa & Mastercard Prepaid Cards

Loading Fee GHC 2.00

POS Cash Out (In Branch) 4% of face value

Visa Credit Cards

Late Payment Fee 5% of the amount

Visa Platinum Debit Cards

Executive Travel Card/MasterCard Platinum Prepaid Card

MasterCard Platinum Credit Card

MasterCard Corporate Debit Card

PIN Regeneration Fee GHC 5.00

MasterCard Corporate Prepaid Card

PIN Regeneration Fee GHC 5.00

Zenith Visa Gold Card (For FEA & FCA)

International POS 2.5% of amount

Domestic ATM (Not-On-Us) $2.00 + 1% of amount

General Card Fees (For all Card types)

Amendment/Recall GHC 20.00 per transaction

Other Banks/Mobile Money 1% of amount capped at between GHC 5.00 to

E-Redemption (Corporate Account)

Zenith Cash Out (Internet Banking, USSD & ZMobile)

Transfer to Mobile Money Wallets 1% of amount (Max GHC 15.00)

ACH Direct Debit

Mobile Money on POS 1%

Momo 1% of amount (Max GHC 10.00)

LOCAL ACCOUNT CHARGES

Corporates GHC 100.00

ZECA GHC 100.00

ZECA Plus GHC 500.00

Aspire Account Discount

Corporate Search fee

External (via ACH)

ACH Direct Debit/Credit (Walk-in)

Near Real Time (NRT) - Bulk GHC 6.00 per item

GIS Transfer (Walk-in)

Over the Counter

Non-Customer) Over the Counter

Payment Orders/Manager’s Cheque

Non-Customers /2% of face value (Min GHC 20.00/Max GHC 50.00)

School Fees/Exam Fees GHC 15.00

Embassies/Bank’s Endorsement Statement

External Correspondence Letters

Reference - Individual GHC 50.00

Introductory - Corporate GHC 50.00

Confirmation - Corporate GHC 50.00

Cash Pick Ups

Funeral collection charges

FOREIGN ACCOUNT CHARGES

Counter cheque $4/£3.20/€3.75

Closure of A/Cs Free

Cheque Books (USD)

Embassies/Bank’s Endorsement Statement

TREASURY OPERATIONS CHARGES (TROPS)

Partial Cash Covered (Min 50%)

LETTERS OF CREDIT (EXPORTS)

Transfer of L/C 0.125% Min $300 + SWIFT