Nahidah Muqsood Rana

61 Selbrooke Crescent- Fishponds Bristol BS16 2PR

nahidahcom@icloud.com
Mobile: 07767279528
D.O.B: 06th August 1994

 Introduction summery- My Name is Nahidah I have numerous

experience in sales, marketing, retail, hospitality and recruitment.
My most experience lies in catering with hospitality with 4plus
years which I started at a young age- I then started training as a
chef in fine dining restaurants. I have skills in good team work,
leadership, working on my own initiative team player, time
management and decision making.

 All my previous experience has lead me to take control an every

aspects and I could easily switch roles if needed without
hesitation- I had a massive career chance from hospitality to
working for customer service, The Royal Navy with a fine company
called Teleperformance which made me aware that it’s the admin
industry which I want to focus on. Teaching me excellent skills,
such as providing outstanding service to my clients, telephone
manner, emails objection handling dealing with complaints with
technical side of things too.

 After my sudden change from recruitment I went on and worked

in insurance and finance. My whole perspective and grove me to
incoming a massive passion for office admin positions- Growing
and creating my telephone manner- IT skills- creating a strong
customer service history-understanding situations- Having a
positive and strong relationship with clients and public members.
  Educational:
Bristol Metropolitan Academy- 2005-2010 9GCSES
City of Bristol college- A levels 2010-2013

 Skills & Abilities- Management

 Leadership: the ability an experience of taking control an
leading the team if needed
 Planning an organizing events coming up appointments an
deadlines
 Excellent communication skills
 Adaptability efficient under pressure always meeting deadlines

 Sales
 Sound expertise in sales
 Strong presentation skills
 Goal oriented
 Excellent written and verbal communication skills

Communication
 Personal skills
 Face to face communication skills
 Phone manner
 Presentation skills

Leadership
 Public speaking
 Strong relationships with others
 Building rapport
 Active listening

EXPERIENCE
 The insurance helpline- May 2017- August 2017
  Inbound/outbound contact with clients
 Home/ life insurance polices
 Understanding customer and marketing demands
 Attending clients homes on policy updates

 PIB INSURANCE- February 2017- April 2017

 outbound calling business
 Renewal dates enquiry
 Quoting business insurance
 Building report/ relationship with existing and new clients

 Ethicall - November 2016- February 2017

 Outbound calling existing customers persuading customers to
increasing monthly donations
 Outbound new customers for varies of charities
 Knowledge of individual charities
 Turning negatives into positive outcomes
 Building report with customers
 Hitting targets of monthly direct debit donations 4plus a day
over£10

 Teleperformance (ROYAL NAVY RECRUITMENT)- May 2016-

November 2016
 Recruitment applications for Navy, Marines and Reserves
 Inbound calls enquires
 Outbound calling clients keeping up to dates with each
progress of stages
 Social media
 Email responsive
 Online customer service chats
 Good customer service towards clients
 AFCO enquires
 Time keeping

 Greenpeace - January 2016- May 2016

 Street fundraising
 Hitting deadlines of 3 targets or more (daily)
 Public speaking
 Building relations
 Paperwork handling
 Private and confidential assets

 The Ashton- July 2015- December 2015

 Preparing food
 Running service
 Taking stock
 Working as a team player / individual
 Working under pressure during busy service
 Time management
 Dealing with food complaints

 Bordeaux Quay - December 2014- July 2015

 Running sections of pass at service times
 Working within a team player
 Prep ingredients
 Stock check
 Ordering food deliveries
 Cleansing of the restaurant
 Health and safety

 National deaf children's society (NDCS) March 2014-

December 2014
 Door to door fundraising
 Hitting targets consistently within monthly direct debits
 Handling data
 Answering any enquires within the charity

 Krishna worldwide ( property saviour) November 2013-march

2014
 Door to door surveying
 Speaking to home owners about government funding grants
 Checking if home owners are eligible to seek funding
 Data handling
 Cavity loft and wall insulation license granted

 Flinty red - February 2013- November 2013

 Kitchen porting
 Stock checking
 Working side to side of fine dining chefs of all times
 Responsible of closing restaurant after each shift
 Responsible of cleaning
 Ordering products

 Subway (sandwich artist) October 2012- February 2013

 Sandwich artist
 Opening\ closing restaurant
 Cashing up
 Ordering delivery
 Customer service development
 Working within management
 Responsible of clean environment at all times