MARK CARLO A.

RAYMUNDO
771 Maria Clara Road
Brgy. Plainview, Mandaluyong City
mcraymundo91@gmail.com
+639271544914

SUMMARY OF QUALIFICATIONS:
 Goal-oriented professional with 10 years of solid sales and customer service experience in a pool of
international clients
 Sales expert delivering exceptional customer service while exceeding sales expectations
 Demonstrated skills in mentoring, process improvement and people management

1. PROFESSIONAL EXPERIENCE

IMPOS POINT OF SALE, HAMMERJACK,

BUSINESS DEVELOPMENT MANAGER, JULY 2019 TO JULY 2020

Builds and develops relationships with medium to large businesses in the Hospitality Industry, focused on
restaurants, hotels, cafes, bars and retail shops in Australia and New Zealand. Tasks include
 Market research
 Prospecting and lead mining
 Account management.
 Business acquisition in Australia and New Zealand.

MUSIC TRIBE PHILIPPINES CORPORATION, COOLAUDIO

SALES MANAGER, DECEMBER 2018 TO JUNE 2019

Manager of one of the 12 brands under the Music Tribe Corporation, handling e-commerce, telesales, customer
service, and brand operations.

 In charge of sales and marketing strategies for semiconductor chips.

 Established sales and customer service processes from workflow creation to execution.
 Introduced Retentions and Acquisition to the global sales division.
 Implemented CRM using SalesForce.
 Headed the website overhaul for the brand’s e-commerce.
 Created data management trackers for the brand
 Other responsibilities include staffing management, forecasting, business planning and proposals, data
analysis, and reporting to CEO.

SATELLITE OFFICE PHILIPPINES, QENERGY PTY LTD

SALES TEAM MANAGER, JANUARY 2015 TO NOVEMBER 2018

Primary point of contact for the Manila Sales Operations and the Sydney QEnergy Headquarters. Reports directly to
the CEO for the site’s overall performance, with heavy involvement on overall Sales and Marketing Strategies
including brand awareness, increasing traction and sales management

 Handled Outbound, Inbound and Retentions, balancing a mix of diverse agents to deliver the site’s sales
expectations
 Established processes from creation to execution, monitoring progress for consistency
  In charge of all sales training programmes; facilitates new hire training and up training sessions, identifying
knowledge gaps and opportunities for refresher training sessions
 Works hand in hand with the Quality Team to ensure quality sales calls, actively participating in calibration
sessions to ensure alignment and compliance
 Other responsibilities include staffing management, performance and behavioural coaching, mentoring for
success, handling escalations, liaising with other departments for alignment, payroll and HR-related
concerns

ACQUIRE BPO

TEAM MANAGER, NOVEMBER 2013-DECEMBER 2014

Managed a team of outbound sales representatives, with expertise on hard selling.

 Ensured delivery of good client and corporate customer service, meeting all key performance indicators
including financial metrics, agent satisfaction, quality and contribution goals
 Consistently delivered coaching and mentoring sessions, developing team members to exceed sales
requirements and client expectations, at the same time demonstrating own effective selling skills
 Other responsibilities include performance and behavioural coaching, handling escalations, payroll and
HR-related concerns

OUTBOUND SALES REPRESENTATIVE, MARCH 2011-NOVEMBER 2014

 Handled cold calling campaigns, both for residential and business customers in Australia for the following
campaigns:
1. Dodo Communications (Residential)
2. Goswitch.com.au (Residential)
3. Alltel Australia (Business)
4. Easy Meals Pty. Ltd (Residential)
 An expert in consultative selling, consistently providing superior and quality service

TELEPERFORMANCE PHILIPPINES

CUSTOMER SERVICE NOVEMBER 2009 – MARCH 2011

Handled activation and billing concerns, cross selling services or products fitting customer needs for Sprint
Telecommunications

 Assisted customers with invoice and billing disputes, processing additional requests if needed
 Performed basic troubleshooting steps for activations, and educating customers regarding products and
features for better customer experience

2. KEY ACHIEVEMENTS AND TRAININGS

 Consistent top Team Leader with excellent quality scores

 Improved overall sales capabilities from 2017-2018 running with QEnergy
 Consistently produced top sellers with exceeding all key performance indicators

3. EDUCATION

 University of the Philippines, Los Banos

 Bachelor of Science in Nutrition
 SY: June 2008 – March 2010

4. CHARACTER REFERENCES

 Scott Henderson, Chief Executive Officer, QEenergy Pty. LTD

 shenderson@qenergy.com.au
 Lauren Whitaker, Sales and Marketing Manager, QEnergy Pty. LTD
Lw-89@hotmail.co.uk
 Nigel Toates, Sales Director, Music Tribe Corporation
Nigel.toates@musictribe.com
 Levi Myryll Guzman, Senior Operations Manager, Acquire BPO
(0906) 470 0520