Key Partners Key Activities Value Proposition Customer Relationships Customer Segments • Who are our Key Partners? • What Key Activities do our Value • What value do we deliver to the • What type of relationship does each of • For whom are we creating value? • Who are our key suppliers? Propositions require? customer? our Customer Segments expect us to • Who are our most important customers? • Which Key Resources are we acquiring • Our Distribution Channels? • Which customer problems are we establish and maintain with them? Answers: from partners? • Customer Relationships? helping to solve? • How costly are these relationships? • Which Key Activities do partners • Revenue Streams? • Which job are we helping the customer • How are they integrated with the rest of perform for us? Answers: get done? our business model? Answers: • Which customer needs are we Answers: satisfying? • What bundles of products and services are we offering to each Customer Segment? Answers:
Key Resources Channels
• What Key Resources do our Value • Through which Channels do our Customer Propositions require? Segments want to be reached? • Our Distribution Channels? • How are we reaching them now? • Customer Relationships? • How are our Channels integrated? Which • Revenue Streams? ones work best? Answers: • Which Channels are the most cost- efficient? • How are we integrating our Channels with customer routines? Answers:
Cost Structure Revenue Streams
• What are the most important costs inherent in our business model? • For what value are our customers truly willing to pay? • Which Key Resources are most expensive? • How do customers prefer to pay? • Which Key Activities are most expensive? • How much does each Revenue Stream contribute to overall revenues? Answers: Answers:
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