M365 Training + Certification Guide

Microsoft 365
training and certifications

aka.ms/M365TrainCertDeck
Microsoft Virtual Training Days
Microsoft 365 Virtual Training Days
Table of Microsoft 365 certifications

contents Certifications poster
Certifications overview
Fundamentals
Teams Application Developer Associate
This guide is designed to
outline the training and Enterprise Administrator Expert
certification options that Teams Voice Engineer Expert

can help you achieve Messaging Administrator Associate
your personal and Modern Desktop Administrator Associate
professional goals. Security Administrator Associate
Teams Administrator Associate
Teams Support Engineer Specialty
Exchange Online Support Engineer Specialty
Microsoft 365 Virtual Training Days
Grow your technical skills through weekly events for every skill level
Take advantage of free, one-day, in-depth, virtual training

events, and start boosting your career potential right away.
Microsoft 365: Building Microsoft Teams

Microsoft 365: Manage Your Frontline Workforce
Integrations and Workflows
Microsoft 365: Enable Hybrid Work Microsoft 365: Managing Windows and
with Microsoft Teams Surface Devices
Microsoft 365: Introduction to Microsoft Viva Microsoft 365: Microsoft Teams Phone
View all Microsoft 365 Virtual Training Days

Microsoft 365
Help advance your career, earn recognition,
and validate your technical knowledge and
abilities in current and future industry job
certifications roles with Microsoft 365 certifications.

Visit the certifications page to get started.
Microsoft 365 Certified

Messaging Administrator Associate
Microsoft 365 Messaging Administrators deploy, configure,
manage, troubleshoot, and monitor recipients, permissions,
mail protection, mail flow, and public folders in hybrid and
Microsoft 365 Certified cloud enterprise environments.
Fundamentals
Demonstrate that you understand the options
Modern Desktop Administrator Associate
available in Microsoft 365 and the benefits of adopting Modern Desktop Administrators deploy, configure, secure,
cloud services, the Software as a Service (SaaS) cloud manage, and monitor devices and client applications in an
model and implementing Microsoft 365 cloud service. enterprise environment.
Microsoft 365 Certified Microsoft 365 Certified

Teams Application Developer Associate Security Administrator Associate
Microsoft Teams application developers design, build, Microsoft 365 Security Administrators proactively secure
Microsoft 365 enterprise and hybrid environments,
test, and maintain applications and solutions that are
implement and manage security and compliance solutions,
optimized for the productivity and collaboration needs respond to threats, and enforce data governance.
of organizations using the Microsoft 365 platform.
Microsoft 365 Certified Teams Administrator Associate
Enterprise Administrator Expert Microsoft Teams Administrators configure, deploy, and
Microsoft 365 Enterprise Administrators evaluate, plan, manage Office 365 workloads for Teams that focus on
migrate, deploy, and manage Microsoft 365 services. efficient and effective collaboration and communication in
an enterprise environment.
Microsoft 365 Certified Microsoft 365 Certified
Teams Voice Engineer Expert Teams Support Engineer Specialty
Microsoft Teams Voice Engineers plan, design, Microsoft Teams Support Engineers troubleshoot
configure, maintain, and troubleshoot an integrated deployments, tune performance, collect and analyze
communications solution using Microsoft Teams. telemetry and log data, and manage Teams environments.

Exchange Online Support Engineer Specialty
Microsoft Exchange Online Support Engineers identify,
troubleshoot, and resolve issues with Microsoft Exchange
Online and hybrid Exchange environments.
Microsoft 365 certifications Fundamentals and Role-based, Associate
Open doors to new career possibilities. Choose the certification that’s right for you,
based on the recommended skills, knowledge, and experience for each exam.
Microsoft 365 Certified: Fundamentals Microsoft 365 Modern Desktop Administrator Microsoft 365 Messaging Administrator
Exam MS-900 Exam MD-100 + MD-101 Exam MS-203
Demonstrate that you understand the options Modern Desktop Administrators deploy, configure, Microsoft 365 Messaging Administrators deploy,
available in Microsoft 365 and the benefits of secure, manage, and monitor devices and client configure, manage, troubleshoot, and monitor
adopting cloud services, the Software as a Service applications in an enterprise environment. recipients, permissions, mail protection, mail flow,
(SaaS) cloud model and implementing Microsoft 365 and public folders in hybrid and cloud enterprise
cloud service. environments.
• Describe cloud concepts • Deploy Windows • Manage organizational settings and resources
• Describe core Microsoft 365 services and concepts • Manage devices and data • Plan and manage the mail architecture
• Explain security, compliance, privacy, and trust • Configure connectivity • Plan and implement a hybrid configuration
in Microsoft 365 • Maintain Windows and migration
• Describe Microsoft 365 pricing and support • Deploy and update operating systems • Secure the messaging environment
• Manage policies and profiles
• Manage and protect devices
• Manage apps and data
Microsoft 365 certifications Role-based, Associate
Microsoft 365 Security Administrator Teams Application Developer Microsoft 365 Teams Administrator
Exam MS-500 Exam MS-600 Exam MS-700
Microsoft 365 Security Administrators proactively Microsoft Teams application developers design, Microsoft Teams Administrators configure, deploy,
secure Microsoft 365 enterprise and hybrid build, test, and maintain modern enterprise-grade and manage Office 365 workloads for Teams that
environments, implement and manage security and applications and solutions with Microsoft Teams that focus on efficient and effective collaboration and
compliance solutions, respond to threats, and are optimized for the productivity and collaboration communication in an enterprise environment.
enforce data governance. needs of organizations using the Microsoft 365
platform.
• Implement and manage identity and access • Design collaborative app solutions and existing app • Plan and Configure a Microsoft Teams environment
• Implement and manage threat protection integration • Manage chat, calling, and meetings
• Implement and manage information protection • Implement Microsoft identity • Manage Teams and app policies
• Manage governance and compliance features • Build apps with Microsoft Graph
in Microsoft 365 • Extend and customize Microsoft 365 with SharePoint
Framework
• Extend Microsoft Teams
• Test, deploy, monitor, and maintain modern
enterprise-grade app solutions
Microsoft 365 certifications Expert and Specialty
Microsoft 365 Enterprise Microsoft 365 Teams Microsoft 365 Teams Microsoft 365 Exchange
Administrator Voice Engineer Support Engineer Online Support Engineer
Exam MS-100 + MS-101 Exam MS-720 Exam MS-740 Exam MS-220
Microsoft 365 Enterprise Microsoft Teams Voice Engineers Microsoft Teams Support Engineers Microsoft Exchange Online support
Administrators evaluate, plan, plan, design, configure, maintain, and troubleshoot deployments, tune engineers identify, troubleshoot, and
migrate, deploy, and manage troubleshoot an integrated performance, collect and analyze resolve issues with Microsoft
Microsoft 365 services. communications solution using telemetry and log data, and manage Exchange Online and hybrid Exchange
Microsoft Teams. Teams environments. environments.
• Design and implement • Plan and configure a Microsoft • Troubleshoot Microsoft Teams • Troubleshoot mail flow issues
Microsoft 365 services Teams environment voice issues • Troubleshoot compliance
• Manage user identity and roles • Manage chat, teams, channels, • Troubleshoot issues with Microsoft and retention
• Manage access and authentication and apps Teams meetings and live events • Troubleshoot mail client issues
• Plan Office 365 workloads • Manage calling and meetings • Troubleshoot federation issues • Troubleshoot Exchange Online
and applications • Monitor and troubleshoot a Microsoft • Troubleshoot issues signing into configuration issues
• Implement modern device services Teams environment Microsoft Teams • Troubleshoot hybrid and
• Implement Microsoft 365 security • Troubleshoot teams and channels migration issues
and threat management • Troubleshoot issues with files
• Manage Microsoft 365 governance
and compliance
The journey to Microsoft 365 Certified: Get started at
Fundamentals aka.ms/M365Certs_Fundamentals
Start here
Decide if this is the right
certification for you Get trained Build confidence Get recognized Continue to grow
This certification is a good fit if: Skills outline guides Take a practice exam Pass Exam MS-900 to earn Explore these
this certification. certifications next
• You’re a business user, MS-900 Microsoft Official
administrator, or IT professional. Practice Test MS-900
Next level up (Associate)
OR Self-paced training Skills measured: • Microsoft 365 Messaging
• You want to understand the Microsoft Learn Administrator Associate
• Describe cloud concepts
capabilities of Microsoft 365 and • Microsoft 365 Modern
how to build basic solutions, • Describe core Microsoft 365 Desktop Administrator
deploy cloud services in your Instructor-led training services and concepts
organization, or are simply Course MS-900T01-A: Microsoft • Microsoft 365 Security
looking to acquire foundational- • Explain security, compliance, Microsoft 365 Certified: Administrator
365 Fundamentals (1 day) privacy, and trust in Fundamentals
level knowledge on the
considerations and benefits of Microsoft 365 • Microsoft 365 Teams
Prove that you understand the Administrator
adopting cloud services in Virtual events • Describe Microsoft 365 options available in Microsoft 365,
general and the software as a pricing and support the benefits of adopting cloud
service (SaaS) cloud model Microsoft Virtual Training Days
services, the benefits of the software
specifically. as a service (SaaS) cloud model, and
how to implement Microsoft 365
cloud services.
Not right for you? Products featured

Additional resources
Browse all Microsoft 365 • Microsoft 365
certifications Microsoft Docs
Watch the Microsoft 365 certifications overview video

Teams Application Developer Associate aka.ms/M365Certs_TeamsAppDeveloper
Start here
certification for you Get trained Build confidence Get recognized
This certification is a good fit if: Skills outline guides Take a practice exam Pass Exam MS-600 to earn
this certification.
• You’re a developer. MS-600 Microsoft Official
Practice Test MS-600
OR
Self-paced training Skills measured:
• You’re responsible for activities
including designing, building, Microsoft Learn
• Design collaborative app
testing, and maintaining solutions and existing app
applications and solutions that are integration
optimized for the productivity and Instructor-led training
collaboration needs of your Course MS-600T00-A: Building • Implement Microsoft identity
organization. Microsoft 365 Certified:
applications and solutions with • Build apps with Microsoft Graph Teams Application Developer Associate
Microsoft 365 core services
(5 days) • Extend and customize Microsoft Microsoft Teams application developers design, build, test, and maintain modern
365 with SharePoint Framework enterprise-grade applications and solutions with Microsoft Teams that are
optimized for the productivity and collaboration needs of organizations using the
Virtual events • Extend Microsoft Teams Microsoft 365 platform. Candidates for this certification are proficient in
Microsoft Virtual Training Days • Test, deploy, monitor, and designing collaboration solutions using the Microsoft Identity Platform, Microsoft
maintain modern enterprise- Graph, SharePoint Framework, and Microsoft Power Platform to build custom
grade app solutions apps that extend Microsoft Teams, SharePoint, and Viva Connections.
Not right for you? Additional resources Products featured
Browse all Microsoft 365 Microsoft 365 • Microsoft 365

certifications Developer Program

The journey to Microsoft Certified: Get started at
Enterprise Administrator Expert aka.ms/M365Certs_EnterpriseAdmin
Start here
This certification is a good fit if: Skills outline guides Take a practice exam Take a practice exam Pass Exam MS-100 and Exam MS-101
to earn this certification.
• You aspire to the Microsoft 365 MS-100 and MS-101 Microsoft Official Microsoft Official
Enterprise Admin role and have Practice Test MS-100 Practice Test MS-101
completed one of the Microsoft
365 role-based administrator Self-paced training Skills measured: Skills measured:
certification paths. Microsoft Learn • Design and implement • Implement modern device
OR Microsoft 365 services services
• You’re responsible for evaluating, Instructor-led training • Manage user identity and roles • Implement Microsoft 365
planning, migrating, deploying, Course MS-100T00-A: (for exam MS- security and threat
and managing Microsoft 365 • Manage access and management Microsoft Certified:
100): Microsoft 365 Identity and authentication Enterprise Administrator Expert
services in your organization. Services (5 days) • Manage Microsoft 365
• Plan Office 365 workloads governance and compliance Microsoft 365 Enterprise
Course MS-101T00-A: (for exam MS-
and applications Administrators evaluate, plan,
101): Microsoft 365 Mobility and
migrate, deploy, and manage
Security (5 days)
Microsoft 365 services.
Virtual events

Additional resources • Microsoft 365
Browse all Microsoft 365

Teams Voice Engineer Expert aka.ms/ M365Certs_TeamsVoiceEngineer
Start here
This certification is a good fit if: Skills outline guides Take a practice exam Pass Exam MS-720 to earn
this certification.
• You’re a developer. MS-720 Microsoft Official
Practice Test MS-720
OR
Self-paced training Skills measured:
• You’re responsible for activities
including designing, building, Microsoft Learn
• Plan and configure Microsoft
testing, and maintaining Teams Phone
applications and solutions that are
optimized for the productivity and Instructor-led training • Optimize network performance
collaboration needs of your Course MS-720T00: Microsoft
organization. • Plan and configure Direct Microsoft 365 Certified:
Teams Voice Engineer (3 days) Routing Teams Voice Engineer Expert
• Configure and manage Microsoft Teams voice engineers collaborate with
Virtual events Microsoft Teams Phone for telephony providers and third-party vendors to enable
Microsoft Virtual Training Days voice users advanced voice features in Microsoft Teams. They also
work with administrators for other workloads,
• Plan and configure Microsoft including networking, identity, licensing, security, and
Teams clients and devices compliance.
• Monitor and troubleshoot
Microsoft Teams Phone

Additional resources
Browse all Microsoft 365 • Microsoft 365

Messaging Administrator Associate aka.ms/M365Certs_MessagingAdmin
Start here
• You’re an administrator or an MS-203 Microsoft Official
IT professional. Practice Test MS-203
Other tracks (Associate)
OR Self-paced training Skills measured: • Microsoft 365 Modern
• You’re responsible for activities Microsoft Learn Desktop Administrator
• Manage organizational settings Associate
including deploying, configuring, and resources
managing, troubleshooting, and • Microsoft 365 Security
monitoring recipients, permissions, Instructor-led training • Plan and manage the mail Administrator Associate
mail protection, mail flow, and Course MS-203T00-A: Microsoft architecture
public folders in hybrid and cloud Microsoft 365 Certified: • Microsoft 365 Teams
365 Messaging (5 days) • Plan and implement a hybrid
enterprise environments; Messaging Administrator Associate Administrator Associate
configuration and migration
managing hygiene, messaging Microsoft 365 Messaging
infrastructure, hybrid configuration, • Secure the messaging Next level (Expert)
Virtual events Administrators deploy, configure,
migration, transport, mailboxes, environment
Microsoft Virtual Training Days manage, troubleshoot, and monitor • Microsoft 365 Enterprise
and client access; implementing a recipients, permissions, mail protection, Administrator Expert
secure hybrid or cloud-only mail flow, and public folders in hybrid
topology that meets the business and cloud enterprise environments.
needs of an enterprise.

certifications Developer Program

The journey to Microsoft Certified: Get started at
Modern Desktop Administrator Associate aka.ms/M365Certs_ModernDesktopAdmin
Start here
This certification is a good fit if: Skills outline guides Take a practice exam Take a practice exam Pass Exam MD-100 and Exam MD-101
to earn this certification.
• You’re an administrator or an IT MD-100 and MD-101 Microsoft Official Microsoft Official
professional. Practice Test MD-100 Practice Test MD-101
OR Self-paced training Skills measured: Skills measured:

• Modern Desktop Administrators Microsoft Learn • Deploy Windows • Deploy and update operating
deploy, configure, secure, manage, systems
and monitor devices and client • Manage devices and data
applications in an enterprise Instructor-led training • Manage policies and profiles
environment. You’re responsible • Configure connectivity
Course MD-100T00-A (for exam MD- • Manage and protect devices Microsoft Certified:
for activities including performing 100): Windows Client (5 days) • Maintain Windows
installation, configuration, general Modern Desktop
• Manage apps and data Administrator Associate
local management and Course MD-101T00-A (for exam MD-
maintenance of core services or 101): Managing Modern Desktops (5
Modern Desktop Administrators
deploying, configuring, securing, days)
deploy, configure, secure, manage,
managing, and monitoring devices and monitor devices and client
and client applications in an applications in an enterprise
enterprise environment. Virtual events
environment.

Additional resources • Microsoft 365
Browse all Microsoft 365

Security Administrator Associate aka.ms/M365Certs_SecurityAdmin
Start here
• You’re an administrator or an IT MS-500 Microsoft Official
professional. Practice Test MS-500
OR Self-paced training Skills measured: • Microsoft 365 Messaging
• You’re responsible for activities Microsoft Learn Administrator Associate
• Implement and manage identity
including identity protection, and access • Microsoft 365 Modern
information protection, threat Desktop Administrator
protection, security management, Instructor-led training • Implement and manage threat Associate
and data governance; you Course MS-500T00-A: Microsoft protection
implement, manage, and monitor Microsoft 365 Certified: • Microsoft 365 Teams
365 Security Administration • Implement and manage Security Administrator Associate
security and compliance solutions (4 days) Administrator Associate
for Microsoft 365 and hybrid information protection
Microsoft 365 Security Administrators Next level (Expert)
environments; you collaborate with • Manage governance and proactively secure Microsoft 365
the enterprise administrators, Virtual events compliance features in enterprise and hybrid environments, • Microsoft 365 Enterprise
business stakeholders, and other Microsoft 365 implement and manage security and Administrator Expert
workload administrators to plan and Microsoft Virtual Training Days
compliance solutions, respond to
implement security strategies to threats, and enforce data governance.
ensure that solutions comply with
the policies and regulations of the
organization.
Products featured
Not right for you? Additional resources
• Microsoft 365
Browse all Microsoft 365 certifications Microsoft 365 Developer Program
Watch the SCI certifications overview video

Teams Administrator Associate aka.ms/M365Certs_TeamsAdmin
Start here
• You’re an administrator or MS-700 Microsoft Official
an IT professional. Practice Test MS-700 Next level (Expert)
OR Self-paced training Skills measured: • Microsoft 365 Certified:
Teams Voice Engineer Expert
• You’re responsible for activities Microsoft Learn
• Implement and manage identity
including planning, deploying, and access
and managing Microsoft Teams
chat, apps, channels, meetings, Instructor-led training • Implement and manage threat
audio conferencing, live events, Course MS-700T00-A: Managing protection Microsoft 365 Certified:
and calling; you collaborate with Microsoft Teams (4 days) Teams Administrator Associate
telephony engineers to integrate • Implement and manage
advanced voice features into information protection Microsoft Teams Administrators configure,
Microsoft Teams. Virtual events deploy, and manage Office 365 workloads for
• Manage governance and
Microsoft Teams that focus on efficient and
Microsoft Virtual Training Days compliance features in
effective collaboration and communication in an
Microsoft 365
enterprise environment. Microsoft Teams
Administrators must be able to plan, deploy, and
manage Teams: chat, apps, channels, meetings,
audio conferences, live events, and calls.

certifications Developer Program • Microsoft Teams

Teams Support Engineer Specialty aka.ms/M365Certs_TeamsSupportEngineer
Start here
• You’re an administrator or an IT MS-740 Microsoft Official
professional. Practice Test MS-740
OR Self-paced training Skills measured:
• Microsoft 365 Certified:
• You’re responsible for activities Microsoft Learn Teams Administrator Associate
• Troubleshoot Microsoft Teams
including supporting and voice issues
troubleshooting Microsoft Teams
environments. Virtual events • Troubleshoot issues with
Microsoft Virtual Training Days Microsoft Teams meetings and
live events Microsoft 365 Certified:
Microsoft Teams Support Engineer
• Troubleshoot federation issues Specialty
• Troubleshoot issues signing into Microsoft Teams Support Engineers
Microsoft Teams troubleshoot deployments, tune
performance, collect and analyze
• Troubleshoot teams and telemetry and log data, and manage
channels Teams environments.
• Troubleshoot issues with files

certifications Developer Program • Microsoft Teams

Exchange Online Support Engineer Specialty aka.ms/M365Certs_ExchangeSupportEngineer
Start here
This certification is a good fit if: Skills outline guides Explore more Pass Exam MS-220 to earn Explore these
• You’re an administrator or an IT MS-220 Microsoft Exchange
professional. Online Collection
Other tracks
OR Self-paced training Skills measured: • Microsoft 365 Certified:
• You’re responsible for activities Microsoft Learn Messaging Administrator
• Troubleshoot mail flow issues
including supporting and Associate
troubleshooting Microsoft Teams • Troubleshoot compliance and
environments. Virtual events retention • Microsoft 365 Certified: Teams
Administrator Associate
Microsoft Virtual Training Days • Troubleshoot mail client issues Microsoft 365 Certified:
Exchange Online Support • Microsoft 365 Certified: Teams
• Troubleshoot Exchange Online Engineer Specialty Support Engineer Specialty
configuration issues
Microsoft Exchange Online support
• Troubleshoot hybrid and engineers identify, troubleshoot, and
migration issues resolve issues with Microsoft Exchange
Online and hybrid Exchange
environments.

certifications Developer Program • Microsoft Exchange

Resources Microsoft Learn Microsoft Official Practice Tests Certification poster
Microsoft.com/Learn aka.ms/PracticeTests aka.ms/TrainCertPoster
Learning Partners Microsoft Learn Support Certification Support

aka.ms/LearningPartners aka.ms/LearnFAQ aka.ms/MCPForum
Stay connected
Microsoft Learn Newsletter Microsoft Learn Tech Microsoft Learn Blog

aka.ms/LearnNewsletter Community
aka.ms/MicrosoftLearnBlog
aka.ms/LearnTechCommunity
Twitter LinkedIn
Microsoft Learn on Twitter Microsoft Learn on LinkedIn
© Copyright Microsoft Corporation. All rights reserved.

M365 Training + Certification Guide

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

M365 Training + Certification Guide

Uploaded by

Copyright:

Available Formats

Microsoft 365

training and certifications

Table of Microsoft 365 certifications

certification options that Teams Voice Engineer Expert

Take advantage of free, one-day, in-depth, virtual training

Microsoft 365: Building Microsoft Teams

View all Microsoft 365 Virtual Training Days

certifications roles with Microsoft 365 certifications.

Microsoft 365 Certified

Microsoft 365 Certified Microsoft 365 Certified

Microsoft 365 Certified

Not right for you? Products featured

Watch the Microsoft 365 certifications overview video

Not right for you? Additional resources Products featured

Browse all Microsoft 365 Microsoft 365 • Microsoft 365

Watch the Microsoft 365 certifications overview video

Not right for you? Products featured

Watch the Microsoft 365 certifications overview video

Not right for you? Products featured

Watch the Microsoft 365 certifications overview video

Not right for you? Additional resources Products featured

Browse all Microsoft 365 Microsoft 365 • Microsoft 365

Watch the Microsoft 365 certifications overview video

OR Self-paced training Skills measured: Skills measured:

Not right for you? Products featured

Watch the Microsoft 365 certifications overview video

Watch the SCI certifications overview video

Not right for you? Additional resources Products featured

Browse all Microsoft 365 Microsoft 365 • Microsoft 365

Watch the Microsoft 365 certifications overview video

Not right for you? Additional resources Products featured

Browse all Microsoft 365 Microsoft 365 • Microsoft 365

Watch the Microsoft 365 certifications overview video

Not right for you? Additional resources Products featured

Browse all Microsoft 365 Microsoft 365 • Microsoft 365

Watch the Microsoft 365 certifications overview video

Learning Partners Microsoft Learn Support Certification Support

Microsoft Learn Newsletter Microsoft Learn Tech Microsoft Learn Blog

You might also like