PERSONAL DATA REPORT

Ak Ben Aissa
10 April 2023
1. PERSONAL DETAILS
First Name AK

Last Name BEN AISSA

User Name unibet_1591027100270

Gender Male

Date of Birth 17/05/1985

Last IP Address 81.206.195.181

Last Access Date 08/04/2023

Verified Y

ADDRESS DETAILS

Postal Address(es) 7001JA, Netherlands, Doetinchem, Pompenhof 1

Email Address(es) dedicom.benaissa@gmail.com

Phone (Mobile) +31684457205

Phone (Others)

Devices Used Android 2.0, Chrome, SM-G975F

Current Location Can be used for push notifications

VERIFICATION DETAILS

24/10/2022 Verification (E_Auth) Approved .

24/10/2022 Verification (Id) Requested .

13/11/2022 Customer unibet_1591027100270@unibet document upload

13/11/2022 Verification (Id) Processing_Auto_Verification .

13/11/2022 Customer Uploaded File

"Id-Unibet_1591027100270@Unibet-Document1.Jpg"
"Id-Unibet_1591027100270@Unibet-Document2.Jpg"

13/11/2022 Verification (Id) Approved .

13/11/2022 Verification (Id) Pending_Approval .

13/11/2022 Verification (Id) Requested_Auto_Verification .

25/11/2022 Verification (Payment_Account) Approved .

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2. ACCOUNT DETAILS
User ID 121601287

User Name unibet_1591027100270

Brand unibet

Jurisdiction Netherlands

Language Dutch

Country Netherlands

Terms & Conditions Accepted Date 24/10/2022

REGISTRATION DETAILS

Date Account Opened 24/10/2022

Source IP Address 81.206.195.181

Channel used mobile

First Deposit Date 25/11/2022

DATA PROCESSING CONTROL

Direct Marketing Consent Yes

Marketing Opt-in Date 24-Oct-2022

Profiling Yes

ACCOUNT CONTROL

Account Status Open

ACCOUNT LIMITS

Limit name Valid from Valid for products Type Amount (EUR)

Deposit Limit 24/10/2022 Deposit Not Multi-Brand 5000.00 EUR within 1 days

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3. MONEY SUMMARY
User Currency EUR

Account Balance - Cash 0.00

Account Balance - Bonus 0.00

Account Balance - Restricted 0.00

Account Balance - Credit 0.00

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4. ACCOUNT TRANSACTIONS

PAYMENT TRANSACTIONS
Month Monthly Deposit(EUR) Monthly Withdraw(EUR) Monthly Reversal(EUR)

November 2022 1227.00 1654.00 0.00

December 2022 1770.00 0.00 0.00

January 2023 2402.00 200.00 0.00

February 2023 1360.00 640.00 0.00

March 2023 1172.00 0.00 0.00

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CASINO&GAMES
Month Stake(EUR) Winnings(EUR) Reversal(EUR)

November 2022 7288.03 7715.03 0.00

December 2022 5517.20 3747.20 0.00

January 2023 12847.90 10545.90 0.00

February 2023 11264.25 10494.25 0.00

March 2023 15940.05 14693.05 0.00

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BONUSES
Bonus Bonus Accepted Bonus Paid Out Bonus Amount (EUR)

C938 220322 50 FCB VIP BONUS 03.03.2023 03.03.2023 50.00

1126227566_EURO_FREECHIP_0402_1002_NL 04.02.2023 04.02.2023 0.00

1147978447_EURO_FREECHIP_0403_1003_NLIm04.03.2023 04.03.2023 0.00

mersive Roulette
1132588863_1euro_Free_Chip_Gold_Bar_Roul 10.01.2023 10.01.2023 4.00
ette_NL

C938 220322 25 FCB VIP BONUS 10.03.2023 10.03.2023 25.00

1147978447_EURO_FREECHIP_1103_1703_NLUn
12.03.2023 13.03.2023 4.00
ibet XXXtreme Lightning Roulette

1126227566_EURO_FREECHIP_1211_1809_NL 14.11.2022 26.11.2022 0.00

1132588863_EURO_FREECHIP_xxxtreme_NL 15.01.2023 15.01.2023 0.00

1132588863_1euro_Free_Chip_Monopoly_Live 21.01.2023 22.01.2023 0.00

_NL

WC_2612_GFB5EUR_BB 23.12.2022 0.00

C938 220322 50 FCB VIP BONUS 24.02.2023 24.02.2023 50.00

1126227566_EURO_FREECHIP_2210_2810_NL 24.10.2022

1126227566_EURO_FREECHIP_2502_0303_NL 25.02.2023 25.02.2023 2.00

C938 220322 100 FCB VIP BONUS 27.01.2023 27.01.2023 100.00

1132588863_1euro_Free_Chip_ULR_NL 28.01.2023 28.01.2023 2.00

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5. MARKETING MESSAGES
ONSITE:

Date Name

29/11/2022 Onsite Message

10/01/2023 Onsite Message

16/01/2023 Onsite Message

23/01/2023 Onsite Message

25/01/2023 Onsite Message

27/01/2023 Onsite Message

27/01/2023 Onsite Marketing Message

09/02/2023 Onsite Message

09/02/2023 Onsite Marketing Message

24/02/2023 Onsite Message

24/02/2023 Onsite Marketing Message

03/03/2023 Onsite Marketing Message

03/03/2023 Onsite Message

03/03/2023 Onsite Message

06/03/2023 Onsite Message

08/03/2023 Onsite Message

16/03/2023 Onsite Message

17/03/2023 Onsite Message

25/03/2023 Onsite Message

27/03/2023 Onsite Message

BONUS:

Date Name

26/11/2022 Bonus Campaign

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Date Name

28/11/2022 Bonus Campaign

29/11/2022 Bonus Campaign

29/11/2022 Bonus Campaign

05/12/2022 Bonus Campaign

09/12/2022 Bonus Campaign

12/12/2022 Bonus Campaign

18/12/2022 Bonus Campaign

20/12/2022 Bonus Campaign

22/12/2022 Bonus Campaign

27/12/2022 Bonus Campaign

28/12/2022 Bonus Campaign

29/12/2022 Bonus Campaign

31/12/2022 Bonus Campaign

10/01/2023 Bonus Campaign

16/01/2023 Bonus Campaign

23/01/2023 Bonus Campaign

25/01/2023 Bonus Campaign

25/02/2023 Bonus Campaign

03/03/2023 Bonus Campaign

06/03/2023 Bonus Campaign

08/03/2023 Bonus Campaign

16/03/2023 Bonus Campaign

16/03/2023 Bonus Campaign

17/03/2023 Bonus Campaign

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Date Name

25/03/2023 Bonus Campaign

27/03/2023 Bonus Campaign

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6. CUSTOMER SERVICE CONTACTS
CHATS

Start Date Start Time Duration Direction Agent ID Details

22/11/2022 21:41:29 00:05:22.000 Incoming 2000000931 Verification/document queries, What's
happening with my documents/Is my
account verified/When is it resolved?

25/11/2022 18:10:46 00:04:43.000 Incoming 2001237977 Casino, Customer feels games are unfair

25/11/2022 18:17:35 00:13:11.000 Incoming 2000000931 Casino, Where are my

winnings?/challenged game outcome

28/11/2022 19:02:58 00:10:51.000 Incoming 2000240526 Bonus/Freespins/Promotions, Bonus

request

22/01/2023 09:34:13 00:04:59.000 Incoming 2002300594 Bonus/Freespins/Promotions,

Understanding how it works-
Rules/T&Cs/progression/wagering/balances

09/02/2023 14:51:57 00:14:05.000 Incoming 2002419660 CS Operations, Transfer chat/mail

09/02/2023 15:28:14 00:25:42.000 Incoming 2002098488 Bonus/Freespins/Promotions, Lost

progression when
swapped/expired/cancelled bonus

31/03/2023 16:51:06 00:21:18.000 Incoming 2000000931 Bonus/Freespins/Promotions, Bonus

request

03/04/2023 04:50:21 00:18:51.000 Incoming 2002482680 Cannot classify, Other

05/04/2023 19:16:28 00:06:50.000 Incoming 2002808866 Cannot classify, Other

EMAILS

Date Time Agent ID Details

08/12/2022 22:17:54 2000000931 CS Outbound, Account actions related
Information/confirmations

29/12/2022 18:14:08 2001839920 Account related queries, Transaction statement requests

29/12/2022 18:20:45 2001609822 Account related queries, Transaction statement requests

11/01/2023 18:41:27 2001609822 Account related queries, Transaction statement requests

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Date Time Agent ID Details
05/04/2023 19:02:44 2001609822 Cannot classify, Other

05/04/2023 19:35:00 2000000951 Bonus/Freespins/Promotions, Where is my

bonus/freespins - Technical/delays/errors

06/04/2023 16:39:13 2001302959 Cannot classify, Other

06/04/2023 16:55:23 2001609822 Cannot classify, Other

06/04/2023 18:50:51 2001609822 Cannot classify, Other

06/04/2023 23:24:59 2000000951 Bonus/Freespins/Promotions, Where is my

bonus/freespins - Technical/delays/errors

07/04/2023 18:33:57 2002469268 Bonus/Freespins/Promotions, Where is my

bonus/freespins - Technical/delays/errors

07/04/2023 23:54:12 2002469268 Bonus/Freespins/Promotions, Where is my

bonus/freespins - Technical/delays/errors

08/04/2023 14:48:58 2001658555 Bonus/Freespins/Promotions, Where is my

bonus/freespins - Technical/delays/errors

08/04/2023 17:06:39 2000000951 Bonus/Freespins/Promotions, Where is my

bonus/freespins - Technical/delays/errors

08/04/2023 23:51:56 2000000951 Bonus/Freespins/Promotions, Where is my

bonus/freespins - Technical/delays/errors

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8. RESPONSIBLE GAMING

DEPOSIT LIMIT
Brand Currency Amount Interval Valid From (CET) Valid To (CET) Type

unibet EUR 5000 Daily 24-Oct-22 22:04 Not Multi-Brand

BALANCE LIMIT

Brand Currency Amount Status Valid From (CET) Valid To (CET) Creation Date

unibet EUR 10000 Active 24-Oct-22 22:04 24-Oct-22 22:04

LOSS LIMIT CAP

Brand Amount Currency Interval Event Valid From (CET) Valid To (CET)

unibet 17500 EUR MONTH LIMIT_CREATED 24-Oct-22 20:03

BLOCKS

Type Activity Valid From (CET) Valid To (CET)

Deposit deposit 24-Oct-22 22:03 13-Nov-22 08:00

Product game_launch 24-Oct-22 22:03 25-Nov-22 07:00

Product game_bet 24-Oct-22 22:03 25-Nov-22 07:00

Withdrawal withdraw 24-Oct-22 22:03 25-Nov-22 07:00

Product play 24-Oct-22 22:03 25-Nov-22 07:00

Withdrawal withdraw 24-Oct-22 22:03 25-Nov-22 07:00

Product game_launch 24-Oct-22 22:03 25-Nov-22 07:00

Product play 24-Oct-22 22:03 25-Nov-22 07:00

Product game_bet 24-Oct-22 22:03 25-Nov-22 07:00

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Type Activity Valid From (CET) Valid To (CET)

Product eligible 09-Feb-23 14:17 23-Feb-23 17:00

Product eligible 28-Mar-23 06:40 27-Apr-23 06:40

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