Spa Therapist (Theresa): Good morning! Welcome to our spa. How can I help you today?

Customer (Michael): Hi there! I'm interested in booking a massage. I've been feeling quite tense
lately, and I heard your spa offers some fantastic relaxation treatments.
Theresa: Of course, Michael. We have a variety of massage options available. Have you had
massages before, or is this your first time?
Michael: I've had a few massages in the past, mostly for relaxation purposes. But I'm open to
trying something new if you have any recommendations.
Theresa: Wonderful. Based on what you're looking for, I'd suggest our signature Swedish
massage. It's perfect for relieving muscle tension and promoting overall relaxation. Would you
like to proceed with that?
Michael: That sounds perfect. Let's go with the Swedish massage.
Theresa: Great choice! Before we begin, I'll need to ask you a few questions to ensure we tailor
the massage to your needs. Do you have any areas of particular tension or any specific
preferences for pressure?
Michael: I carry a lot of tension in my shoulders and lower back, so focusing on those areas
would be fantastic. As for pressure, I prefer medium to firm, but not too intense.
Theresa: Noted. We'll make sure to focus on those areas and adjust the pressure to your liking.
Is there anything else you'd like to add or any concerns you have before we start?
Michael: No, I think that covers it. I'm just looking forward to relaxing and letting go of some of
this stress.
Theresa: Perfect. Let's head to the treatment room, and I'll give you a few moments to get
comfortable on the massage table. Feel free to let me know if you need anything during the
session, whether it's adjusting the pressure or if you'd like some water.
[After the massage]
Theresa: How are you feeling, Michael? Did you enjoy the massage?
Michael: Oh, Theresa, that was absolutely wonderful! I feel so much lighter and relaxed. You
really have magic hands!
Theresa: I'm thrilled to hear that, Michael! It's always my goal to provide a rejuvenating
experience for our clients. If you ever want to schedule another session or try any of our other
treatments, just let us know.
Michael: Definitely. I'll be sure to come back for another massage soon. Thank you so much for
your expertise and hospitality, Theresa.
Theresa: You're very welcome, Michael. Take care, and remember to prioritize self-care and
relaxation whenever you can

Feelings
Happy
Sad – out of …
I feel sad when I’m out of money
Hungry
Thirsty
Sleepy – take a nap
Cold
Hot
Angry
Tired – too much
Bored – alone
Worried
Surprised
Sick – the weather changes
Relaxed – wash my hair
Confused