This document is Complaint Outcome Letter Template.

It is part of the supporting assessment resources for Assessment Task 3 of SITXCCS007.

John Smith 123 Main Street

Date October 18,2023
Re. Outcome of complaint

Dear John Smith,

I am writing to advise you of the outcome of your complaint about the recent
workshop you attended with Aus Biz Coaching. We appreciate your feedback and
strive to ensure the satisfaction of all our valued customers.
I am pleased to inform you that we have taken your feedback into consideration, and
as a result, we would like to offer you a complimentary workshop of your choice or a
one-on-one coaching session. We believe this will address your concerns and
provide you with a more rewarding experience.
Please contact us to schedule your preferred option or to discuss any further details.
We are committed to making this process as convenient and beneficial for you as
possible.
Yours sincerely
Jatin
Customer Service Officer

© Pakenham Institute Pty Ltd |RTO No. 41536 l CRICOS Code: 03941H I Website: www.pakenham.edu.au
Unit 2, 66 – 68, Main Street Pakenham VIC 3810 Australia |Phone: 0432 197 654 |Email: admission@pakenham.edu.au
Student Resources for SITXCCS007| v1.1 | Last reviewed: October 2021 | Not controlled when printed Page 1 of 1