1 NITCOPY Merged

9/8/23, 10:30 AM eProcurement System Government of Jharkhand
eProcurement System Government of Jharkhand

Tender Details
Date : 08-Sep-2023 10:30 AM
Print
Basic Details
Organisation Chain JSEB||JSEB CE
Tender Reference
91/PR/JBVNL/2023-24
Number
Tender ID 2023_JSEB_73790_1 Withdrawal Allowed No
Tender Type Open Tender Form of contract Item Rate
Tender Category Services No. of Covers 2
General Technical ItemWise Technical Evaluation
No No
Evaluation Allowed Allowed
Is Multi Currency Allowed For
Payment Mode Offline No
BOQ
Is Multi Currency
No Allow Two Stage Bidding No
Allowed For Fee
Payment Instruments Cover Details, No. Of Covers - 2

Offline S.No Instrument Type Cover No Cover Document Type Description
1 DD - Demand Draft TENDER FEE
1 Fee/PreQual/Technical .pdf
2 BG - Bank Guarantee EMD ETC
FILLED UP
ANNEUXRES
WITH
.pdf SUPPORTING
DOCUMENTS
EXCEPT PRICE
PART
.rar misc. doc
2 Finance .xls PRICE PART
.pdf PRICE PART
Tender Fee Details, [Total Fee in ₹ * - 23,600] EMD Fee Details

Tender Fee in ₹ 23,600 EMD Amount in ₹ 1,20,00,000 EMD through BG/ST Yes
Fee Payable To JHARKHAND Fee Payable At RANCHI or EMD Exemption
BIJLI Allowed
VITRAN EMD Fee Type fixed EMD Percentage NA
NIGAM LTD EMD Payable To JHARKHAND EMD Payable At RANCHI
Tender Fee Yes BIJLI
Exemption Allowed VITRAN
NIGAM
LIMITED
Work /Item(s)
Title 91/PR/JBVNL/2023-24
Work Description FOR APPOINTMENT OF SERVICE AGENCY FOR ENGAGEMENT OF URJA MITRAS FOR REAL TIME SPOT BILLING
USING ANDROID BASED MOBILE DEVICE ALONGWITH PORTABLE PRINTER FOR BILLING AND REVENUE
COLLECTION FOR ELECTRIC SUPPLY AREA HAZARIBAGH AND MEDNINAGAR
Pre Qualification Details Please refer Tender documents.
Independent External NA
Monitor/Remarks
Tender Value in ₹ 60,00,00,000 Product Category Manpower Sub category NA
Supply
Contract Type Tender Bid Validity(Days) 180 Period Of Work(Days) NA
Location HAZARIBAGH MEDNINAGAR Pincode 825301 Pre Bid Meeting Place JBVNL
HQ
https://jharkhandtenders.gov.in/nicgep/app?component=%24DirectLink&page=FrontEndTenderDetails&service=direct&session=T&sp=S8hrfCxiPpWtJ… 1/2
9/8/23, 10:30 AM eProcurement System Government of Jharkhand
Pre Bid Meeting Address CONFERENCE HALL, JBVNL, Pre Bid Meeting Date 04-Aug- Bid Opening Place ONLINE
ENGINEERING BUILDING, 2023 AT
DHURWA, RANCHI 12:30 PM JBVNL
Should Allow NDA No Allow Preferential No
Tender Bidder
Critical Dates
Publish Date 27-Jul-2023 01:45 PM Bid Opening Date 15-Sep-2023 05:30 PM
Document Download / Sale Start 27-Jul-2023 01:45 PM Document Download / Sale End Date 13-Sep-2023 06:00 PM
Date
Clarification Start Date NA Clarification End Date NA
Bid Submission Start Date 27-Jul-2023 01:45 PM Bid Submission End Date 13-Sep-2023 06:00 PM
Tender Documents
NIT Document Size
Document S.No Document Name Description
(in KB)
1 Tendernotice_1.pdf NOTICE INVITING TENDER 1197.58
Work Item Document Size

Documents S.No Document Type Document Name Description
(in KB)
1 Tender Documents RFP91.pdf RFP 1197.94
2 Additional Documents 91.rar BOQ 105.30
Latest Corrigendum List

S.No Corrigendum Title Corrigendum Type View
1 2nd Time Extension Date
2 format of EMD BG and PBG Other
3 Corrigendum Technical Bid
Tender Inviting Authority

Name GM REVENUE
Address JBVNL, ENGINEERING BUILDING, DHURWA, RANCHI
https://jharkhandtenders.gov.in/nicgep/app?component=%24DirectLink&page=FrontEndTenderDetails&service=direct&session=T&sp=S8hrfCxiPpWtJ… 2/2
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Signature Not Verified

Digitally signed by RISHI NANDAN
Date: 2023.07.24 17:12:29 IST
Location: Jharkhand-JH
NIT No.: 91/PR/JBVNL/2023-24
Request for
Proposal
for
Appointment of “Service Agency for
Engagement of Urja Mitras for Real Time Spot
Billing using android based mobile device along
with portable printer for Billing & Revenue
Collection” in
Electric Supply Area, Hazaribagh &
Medininagar of JBVNL (Package – C)
General Manager (Revenue)

Jharkhand Bijli Vitran Nigam Limited
HEC Building, Dhurwa,
Ranchi, Jharkhand - 834004
Phone No.: +91 8709711244, 7070019025
E-mail: gmrevenue2022@gmail.com
Last Date of Submission: 16/08/2023

Cost of Bid Document: Rs. 20,000/- plus GST (Non-refundable)
Bid Security (EMD): 1.20 Crores (Refundable)
Jharkhand Bijli Vitran Nigam Limited,
Hazaribagh & Medininagar (ESA)
Table of Contents
Section-I: Bid-Information Sheet.................................................................................................. 5
Section- II: Instructions to Bidders (ITB)....................................................................................... 7
1 Definitions......................................................................................................................... 7
2 Background ....................................................................................................................... 7
3 Introduction ...................................................................................................................... 8
4 Objective ........................................................................................................................... 8
5 General Instructions............................................................................................................ 9
6 Qualification Criteria ........................................................................................................... 9
6.1 General Requirements: ................................................................................................. 9
6.2 Technical Requirements:..............................................................................................10
6.3 Financial Requirements: .............................................................................................. 11
6.4 Requirements in case of Consortium/Joint Venture.......................................................... 12
7 Field Conditions ................................................................................................................ 13
8 Tender Document Fee ........................................................................................................ 13
9 Earnest Money Deposit (EMD) ............................................................................................ 14
10 Pre-Bid Meetings, clarifications/amendment of Tender Documents........................................ 15
11 Cost of Bidding .................................................................................................................. 15
12 Language of Bids ............................................................................................................... 15
13 Submission of Bid .............................................................................................................. 16
14 Documents Comprising the Bid ............................................................................................ 17
15 Financial (Price) Bid...........................................................................................................18
16 Period of Validity of Bids..................................................................................................... 19
17 Deadline for the Submission of Bid ....................................................................................... 19
18 Modifications / Substitution / Withdrawal of Proposals ....................................................... 20
19 Opening of Technical Proposal ............................................................................................ 20
20 Evaluation and Comparison of Bids .................................................................................. 20
21 Support Provided by GM (IT).............................................................................................. 20
22 Confidentiality ............................................................................................................... 21
23 Clarifications on Bids ...................................................................................................... 21
24 Determination of Responsiveness...................................................................................... 21
25 Non-material non-conformities ........................................................................................22
26 Evaluation of Technical Proposal ......................................................................................22
27 Evaluation of Financial Proposal .......................................................................................24
28 Combined Evaluation for Selection of preferred Bidder (On Firm Price) ..................................24
29 Correction of Arithmetic Errors ........................................................................................24
30 Rejection of Bids ............................................................................................................24
31 Disqualification .................................................................................................................25
32 Acceptance of the Bid and Notification of Award..................................................................26
33 Agreement /Signing of Contract ........................................................................................26
34 Security Deposit (Performance Bank Guarantee & Demand Draft)..........................................26
35 Conflict of Interest ..........................................................................................................27
36 Miscellaneous ................................................................................................................27
37 MSME Policy Applicability .............................................................................................. 28
38 Gifts & Commissions .......................................................................................................29
39 Rules & Regulations ........................................................................................................29
40 Compliance of Labour Legislation .....................................................................................29
41 Safety of Manpower, System and System Security ................................................................29
2
Engagement of Urja Mitras for Real Time Spot Billing & Revenue Collection
42 Insurance ..................................................................................................................... 30
43 Liability for Accidents and Damages ................................................................................. 30
44 Fall Back Arrangement .................................................................................................... 31
45 Subletting of Contract .....................................................................................................32
46 Change in Laws and Regulations .......................................................................................32
47 Performance Review .......................................................................................................32
48 Settlement of Disputes.....................................................................................................32
49 Governing Laws and Jurisdiction ......................................................................................32
50 Force Majeure ................................................................................................................32
51 Change of Quantity ............................................................................................................33
Section-III: Scope of Work (SoW)................................................................................................34
1 General Description ...........................................................................................................34
2 Billing Methodology ...........................................................................................................34
2.1 Pre Go-Live Phase .......................................................................................................35
2.1.1 Printing, Supply and Sticking of QR Code stickers at JBVNL .......................................35
2.2 Post Go-Live Phase......................................................................................................36
2.2.1 Responsibility of the selected Agency: .....................................................................37
2.3 Billing of consumers in ‘Offline Mode’ ............................................................................39
2.4 Comprehensive Dashboard .......................................................................................... 40
3 Revenue Collection............................................................................................................. 41
3.1 Through E-wallet/Any other mode................................................................................. 41
4 Deployment of Manpower ................................................................................................... 41
5 Deployment of Infrastructure ..............................................................................................47
5.1 Android based Smart Mobile Devices with printers...........................................................47
6 Management Information System (MIS) & Reporting System .................................................. 48
7 Submission of Reports / Statements .....................................................................................49
8 Eligible Payment................................................................................................................49
8.1 Variable Component for payment against billing of consumers in ‘Online mode’ & ‘Offline mode’
49
8.2 Fixed Component for payment against other resources .....................................................49
8.3 Billing Coverage based Incentive component: ................................................................. 50
8.4 Collection Rate .......................................................................................................... 50
8.5 Other Terms & Conditions:........................................................................................... 51
8.6 Bill verification & Payment Process ................................................................................52
8.7 Mobilization Advance ..................................................................................................53
8.8 Liquidated Damages ....................................................................................................53
8.9 Liquidated Damages for Un-billed consumers:.................................................................53
8.10 Liquidated Damages for various incidents of non-performance: .........................................54
8.10.1 Incorrect billing ...................................................................................................54
8.11 Liquidated Damages against billing completion time frame ...............................................55
8.12 Liquidated Damages against non-billing through QR Code ................................................56
9 Termination of Contract......................................................................................................56
9.1 Termination for Default ...............................................................................................56
9.2 Termination for Insolvency...........................................................................................56
9.3 Termination for Non-Performance.................................................................................56
9.4 Termination by JBVNL ................................................................................................57
9.5 Consequence of Termination.........................................................................................57
9.6 Payment upon Termination ..........................................................................................57
9.7 Handing over on Termination ...................................................................................... 58
9.8 Award in case of termination........................................................................................ 58
10 Miscellaneous Work....................................................................................................... 58
Annexure 1: Consumer Details ....................................................................................................59
3
Annexure 2: Format of Surveillance Report to be submitted by UM Agency....................................... 60

Annexure 3: Declaration form of Manpower, Android based Handheld Mobile & Printer...................... 61
Annexure 4: Urja Mitra ID Card and Uniform ...............................................................................62
Annexure 5: Format of Registers / Statements to be maintained and submitted by Agency ...................63
Schedule 1: Covering Letter for Submission of Technical & Commercial Proposal................................69
Schedule 2A: Power of Attorney to be provided by the Bidding Company/Lead Member in favour of its
representative .......................................................................................................................... 71
Schedule 2B: Power of Attorney to be provided by each of the other members of the Consortium in favour
of the Lead Member ..................................................................................................................72
Schedule 3: Format for Performance Bank Guarantee .....................................................................74
Schedule 4: Format for Consortium Agreement .............................................................................76
Schedule 5: Format for Fulfilment of Qualifying Requirement..........................................................79
Schedule 6: Format for undertaking towards Blacklisting and/or debarred ....................................... 82
Schedule 7: Format for No Deviation Undertaking ........................................................................ 83
Schedule 8: Covering Letter for Submission of Financial Proposal ................................................... 84
Schedule 9: Price Bid ................................................................................................................ 86
Schedule 10: Undertaking for Payment of Minimum Wages & To Follow Government Rules ................ 87
Schedule 11: Affidavit Towards Non-Involvement in Litigations ...................................................... 88
Schedule 12: Declaration Certificate of Blood Relation ................................................................... 89
Schedule 13: Declaration Certificate of Tax Clearance .................................................................... 90
Schedule 14: Format for Financial Qualification Certificate.............................................................. 91
4
Section-I: Bid-Information Sheet
Project summary Appointment of Service Agency for “Engagement of Urja Mitras for Real
Time Spot Billing using android based mobile device along with
portable printer for Billing and Revenue Collection”, in Electric
Supply Area, Hazaribagh & Medininagar of JBVNL.
Project Area All Electric Supply Circle of the respective Electric Supply Area Board of JBVNL.
Project Duration 3 Years + 2 Additional Year
Tender Document Non-refundable Tender Document Fee of Rs. 20,000/- (Twenty Thousand Only)
Fee plus applicable GST @ 18%, as per relevant provisions in this document
Bid-Submission and Bidders who wish to participate in this Bid will have to register on
registration http://www.jharkhandtenders.gov.in and must procure Digital Signature
Certificate.
For information on Registration with e-procurement and online Bid submission,
bidder may contact help desk of e-Procurement system at the following web
address: www.jharkhandtenders.gov.in.
Start date for From 24/07/2023 at 17:00 Hrs.
downloading of
Tender document
Last date & time for Upto 31/07/2023 at 18:00 Hrs.
submission of Pre-bid
Queries
Pre-Bid Date 01/08/2023 at 12:30 Hrs.
Last date and time of Upto 16/08/2023 by 18:00 hrs

receipt of Bids online
Last date of physical Upto 18/08/2023 by 17:00 hrs

submission of tender
fee & EMD
Due date of opening Part I - Technical Bid 18/08/2023 at 17:30 hrs
Part II - Price Bid of the technically qualified Bidders on a date and time to be
intimated after the technical Bid evaluation
Bid to be addressed General Manager (Revenue)
to Jharkhand Bijli Vitran Nigam Ltd
Engineer's Building, Dhurwa
Ranchi - 834004, Jharkhand
Contact No.- +91 8709711244, 7070019025
Email ID: gmrevenue2022@gmail.com
Website www.jharkhandtenders.gov.in
5
Earnest Money Rs. 1,20,00,000/- (Rupees One Crore Twenty Lakhs Only), as per relevant
Deposit provisions in this document
Bid Validity Proposals must be valid for 180 days after the submission date.
Estimated Cost Rs. 60 Crores (inclusive of GST)
Uploading of Tender is through “e-tendering” basis. Only successfully uploaded documents to
Proposals and other be considered for evaluation.
documents Bidder shall submit the General, Qualification and Technical details as part of
Technical Bid through www.jharkhandtenders.gov.in
Bidder shall submit separate Technical Bid and Financial Bid for this Tender.
Necessary technical and financial e-forms for e-tendering of the Bid will be
uploaded on website www.jharkhandtenders.gov.in
Work will be awarded to the agency which is technically responsive to the
required qualifications and scores highest marks as per the defined evaluation
criteria in this document. JBVNL will appoint the agency for performing billing
Award of Work
activities in Electric Supply Area, Hazaribagh & Medininagar.
Further, post award of work, the successful Billing Agency shall execute an
agreement with the GM (Revenue), JBVNL Headquarters.
6
Section- II: Instructions to Bidders (ITB)
1 Definitions
The following words shall be defined as below for the purpose of this RfP and ensuing agreement till
its execution, if not specifically defined otherwise in this or any related documents under the purview
of this Project:
i. “Addendum/Corrigendum” shall mean in addition to Specifications of Tender document, any
other document issued to the Bidders by JBVNL in the context of this bidding process.
ii. “Spot Billing” shall mean the process of generating electricity bills on-site at the time of meter
reading through OCR, at consumer premises, in the presence of consumer and handing over
the generated bill to the consumer.
iii. “Spot Collection” means the process of collecting the amount due against a consumer at its
premises by means of e-wallet, POS or any other modes as decided by JBVNL.
iv. “Agency/ies” implies a partnership firm or a Proprietorship firm or a company registered
under Companies Act 2013 (or all the future applicable amendments) fulfilling the
Qualification criteria and/ or responsible for carrying out specific tasks or providing services
related to the scope of work. The terms Agency/ies, Contractor/s and Bidder/s has been
interchangeable in this tender document.
v. “Urja Mitras” shall mean individuals or team of individuals appointed, registered under an
agency that shall be authorized to carry out spot-billing & collection of consumers under a
specified area under JBVNL jurisdiction.
vi. “Billing Coverage” shall be calculated as the ratio of actual number of consumers billed in a
month by a Urja Mitra and the total number of effective consumers to be billed by a Urja Mitra
in a month/ billing cycle.
vii. “Nodal Officer” is DGM (Technical) or DGM (Revenue) or EEE (C&R) or any other EEE as
authorized by GM, Area Board from JBVNL and responsible for coordinating & overseeing
activities between Urja Mitra Agency and the JBVNL stakeholders.
viii. “Related Documents” shall mean any document that has a causal relationship with this RfP or
is an outcome of this RfP including Draft Contract, any amendments, issued clarifications, etc.
ix. “Offline Mode” refers to a functionality in the spot-billing application of JBVNL that allows
Urja Mitras to record the readings/ photographs without requiring an active internet
connection so that bills are processed & generated later, once the internet connection becomes
available.
x. “Works” shall mean and include the activities highlighted in the scope of work or any other
similar works to be done by the Appointed Agency under the Contract.
xi. “OCR” means Optical Character Recognition.
2 Background
Jharkhand Bijli Vitran Nigam Limited (JBVNL) is one of the power distribution utility in the state of
Jharkhand. Its creation took place on 06.01.2014 after unbundling of Jharkhand State Electricity
Board. JBVNL came in existence as a company to maintain the power supply throughout the state as
a Distribution Licensee.
Jharkhand State Electricity Board unbundled into four following companies: -

• Jharkhand Urja Vikas Nigam Limited (JUVNL) - Holding Entity
• Jharkhand Bijli Vitran Nigam Limited (JBVNL) - DISCOM
• Jharkhand Urja Sancharan Nigam Limited (JUSNL) - TRANSCOM
• Jharkhand Urja Utpadan Nigam Limited (JUUNL) - GENCO
7
JBVNL is responsible for power distribution in Jharkhand state which is divided into 7 (Seven) Electric
Supply Areas covering 15 (Fifteen) Electric Supply Circles. The Commercial & Revenue (C&R)
department of JBVNL is responsible for overall billing and collection of JBVNL.
3 Introduction
Jharkhand Bijli Vitran Nigam Ltd. (hereinafter to be referred to as JBVNL) has implemented advanced
Android based energy spot billing system for meter reading, & billing of consumers to cut down on the
instances of erroneous and delayed billing to improve consumer satisfaction & billing coverage. The
objective is to provide services for efficient meter reading, communicating the bill reading through
android based smart mobile OCR spot energy bill generation and revenue collection.
The manpower engaged for the operationalization of android based smart mobile (with printer) and
OCR based spot energy billing system, and revenue collection shall be known as “Urja Mitras”. The
Agency shall engage one (01) Urja Mitra for every 1000 consumers in all areas (Rural / Urban/ areas
other than Rural / Panchayats / DTRs).
JBVNL invites bids from Agency/Consortium/Firm/Company/State and Central Government

Undertaking for Engagement of Urja Mitras for Real Time Spot Billing using android based mobile
device along with portable printer for Billing and Revenue Collection for 100% LT consumers (except
HT, EHT consumers & High Value i.e., more than 100 kVA/ kW) in Electric Supply Area, Hazaribagh
& Medininagar of JBVNL.
Further, post award of work, the successful Billing Agency shall execute an agreement with the General
Manager (Revenue), JBVNL Headquarter.
The job involves the execution of work as detailed in Section 3 - “Scope of Work”, however, any work,
if not mentioned specifically but reasonably implied for the successful implementation and good
performance of the Proposed Work, is deemed to be included and to be executed by the selected bidder.
Details of category wise consumers in Electric Supply Area, Hazaribagh & Medininagar is enclosed as
Annexure-1.
4 Objective
The proposed initiative under this tender is envisaged to streamline the Billing and Revenue
Management. It would also assist JBVNL in establishing a robust database for consumers with verified
consumer information. The objectives of the solution, amongst others, are as follows:
• Selection of agencies for Real Time Door-to-Door Consumer mapping, Geo Tagging and
Electricity bill generation and collection from consumers through web based Mobile
Application.
• Increase the billing coverage of JBVNL
• Improving revenue collection and promoting timely payments
• Provide Consumer satisfaction in terms of correctness of erroneous bills, timelines of billing
and quality of service through deployment of Android based smart mobile (with printer) for
OCR based spot billing system
• Improving the Quality of Service and Information to the JBVNL and its consumers
• Ensure timely ‘first bill’ generation of new service connections
• Regularizing the consumer details like Mobile number, Address, etc.
• Validating & recording GIS location of Consumers at the time of billing
8
5 General Instructions
5.1. Prospective bidders interested to participate in the bidding process can download the Tender
document from www.jharkhandtenders.gov.in. Bidders are required to submit their bids online
only. While submitting the response to the Tender document, bidders are required to submit a non-
refundable Tender fee and a refundable Earnest Money Deposit (EMD), as specified in this
document.
5.2. The Bidder, in its own interest is requested to read very carefully these instructions and the terms
and conditions as incorporated in the Tender documents, instructions, forms, terms and general
information. Failure to provide information, which is essential to e valuate the Bid or to provide
timely clarification or substantiation of the information supplied or submission of Bid not
substantially responsive to the Tender document may result in disqualification.
5.3. Submission of the Bid shall be deemed to be the conclusive proof of the fact that the Bidder has
acquainted himself and agrees with all the instructions, terms and conditions governing the
specification, unless otherwise specifically indicated/ commented by him in its Bid.
5.4. Bids submitted after the time and date fixed for receipt of Bids as set out in the invitation to Bid
shall be rejected and returned to the Bidders.
5.5. The works referred here in shall cover the entire scope of proposal which includes ownership of
hardware (Android based smart mobile devices with portable printer etc.) including the successful
completion of performance and guarantee test which JBVNL desires to get executed.
5.6. This Tender shall be evaluated on a two-part basis with first part consisting of Techno-commercial
Part I and second part consisting of Financial Bid Part II (Price Bid).
5.7. The agencies are allowed to participate in all the tender packages as mentioned below:
Sequence Area Boards Package NO. NIT No.
No
1 Dumka Package - A 89/PR/JBVNL/2023-24
2 Dhanbad + Giridih Package – B 90/PR/JBVNL/2023-24
3 Hazaribagh+ Package – C 91/PR/JBVNL/2023-24
Medininagar
4 Jamshedpur Package – D 92/PR/JBVNL/2023-24
5 Ranchi Package – E 93/PR/JBVNL/2023-24
However, agencies participating in more than one package will only be awarded the
work of only one package/NIT. The opening sequence of the packages is as per clause 19.6 of
Section II of this tender document. Once one Agency is allotted a package/NIT, they will not be
considered for other Package/NIT.
6 Qualification Criteria
The Bidders are required to fulfill the following qualification requirements for getting eligible for
evaluation of their Bid:
6.1 General Requirements:

6.1.1. The firm should be a partnership firm or a Proprietorship firm or a company registered under
Companies Act 2013 (or all the future applicable amendments) and must be in operation for at least
3 (three) years as on the date of bid opening and shall have their registered offices in India. The
Bidder shall submit a copy of its Partnership Deed/Registration/Certificate of Incorporation along
with its Bid. In case of Proprietorship firms, Bidder shall submit a copy of its Income Tax Returns
(ITR-4), Form 26AS of Income Tax, GST Returns, Aadhaar Card, Bank Account Details, PAN Card,
Proof of Registered Office Address (Electricity / Water bill / Rent Agreement / Shop and
Establishment Act License).
6.1.2. The bidder must have valid PAN No and GSTIN No. The Bidder shall submit a copy of its PAN card
and GSTIN Registration along with its bid.
9
6.1.3. The bidder must have P.F./ESI Registration according to the Acts of Government / Labour Laws
and shall submit a copy of the same along with its Bid.
6.1.4. Bidder(s) not to have Conflict of Interest: A Bidder shall not have a conflict of interest with the
mentioned work under this tender. Any Bidder found to be having a conflict of interest shall be
disqualified. The bidders must submit a Self-Declaration on their letterhead undertaking that they
do not have any conflict of interest with any other possible bidders participating in this tender, in
accordance with clause 35 of Section II of this RfP.
6.1.5. The Bidder (lead as well as consortium/ joint venture partner) should not be blacklisted and/or
debarred by any State Electricity Board / Power Sector Companies / State Govt. / Central Govt. /
State and Central Undertakings and/ or convicted by a Court of law as on date of submission of Bid.
Further, there should be no pending case in the court against the Agency either of the erstwhile
JSEB or JBVNL at the time of submission of the Bid. The Bidder will submit an Affidavit in this
regard in the prescribed format.
6.1.6. The Bidder (lead as well as consortium/ joint venture partner) should not have been terminated or
suspended from work under any Contract with any State Electricity Board / Power Sector
Companies / State Govt. / Central Govt. / State and Central Undertakings and/ or convicted by a
Court of law and their performance guarantee/security forfeited due to violation of terms as ondate
of submission of Bid. The Bidder will submit an affidavit in this regard in the prescribed format. If
Bidder hides any fact in this regard, an appropriate action shall be taken and EMD shall be forfeited.
6.2 Technical Requirements:

6.2.1. The Bidder must have experience of door-to-door on the spot real time meter reading with bill
generation OR bill collection with receipt of payment of bills through digital platform; in
electricity/ water/ gas/ property/ holding tax in India; for at least 30% of declared effective
consumers of the Area Boards (Hazaribagh + Medininagar) per month for any two (2) consecutive
years in past five (5) years as on December 31, 2022 for PSUs/Central/State Government entities
like Govt. Discoms/ Distribution License/State Govt. or central Govt. regulated
authorities/IGL/HPCL/MGL/Govt. Municipal bodies/Municipal Corp./ Govt. Infrastructure
Development Authority in India and is having an average billing / collection coverage of more
than 80% in the last one year of its performance there. The Bidder shall submit a copy of the Work
Order / Performance certificates / citations confirming the period of work and the billing coverage
percentage executed along with confirmation regarding successful execution of the above-
mentioned activities along with the Technical Bid. The Performance Certificate mentioning the
billing coverage percentage from the utility required to meet this criterion should be duly signed
by an officer not below the rank of General Manager (GM)/ equivalent, failing which the firm will
not be considered eligible to meet the qualifying requirements.
6.2.2. The bidder should have experience of deploying a minimum monthly average of 400 manpower
engaged in door-to-door on the spot real time meter reading with bill generation OR bill collection
with receipt of payment of bills through digital platform; in electricity/ water/ gas/ property/
holding tax in India; for any two (2) years in past five (5) years as on December 31, 2022 for
PSUs/Central/State Government entities like Govt. Discoms/ Distribution License/State Govt. or
central Govt. regulated authorities/IGL/HPCL/MGL/Govt. Municipal bodies/Municipal
Corp./Govt. Infrastructure Development Authority. The bidder must provide relevant Work
Order / Performance Certificate from client organization along with PF challans, ESIC certificates
of employees as evidence. The Performance Certificate from the utility required to meet this
criterion should be duly signed by an officer not below the rank of General Manager (GM)/
equivalent, failing which the firm will not be considered eligible to meet the qualifying
requirements.
6.2.3. The Bidder should have minimum experience of having successfully completed work of door-to-
door on the spot real time meter reading with bill generation OR bill collection with receipt of
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payment of bills through digital platform; in electricity/ water/ gas/ property/ holding tax in
India; during last five (5) years as on December 31, 2022, for PSUs/Central/State Government
entities like Govt. Discoms/ Distribution License/State Govt. or central Govt. regulated
authorities/IGL/HPCL/MGL/Govt. Municipal bodies/Municipal Corp./ Govt. Infrastructure
Development Authority, of either:
a. Three completed works with “executed value” (incl. extensions, if any) not less than
INR 24 Crores (Rupees Twenty Four Crores) each.
or
b. Two completed works with “executed value” (incl. extension, if any) not less than INR
30 Crores (Rupees Thirty Crores) each.
or
c. One completed work with “executed value” (incl. extension, if any) not less than INR
48 Crores (Rupees Forty Eight Crores).
The Bidder shall submit a copy of the Work Order / Performance certificates / citations
confirming the above criterion along with the technical Bid. The Performance Certificate from
the utility required to meet this criterion should be duly signed by an officer not below the rank
of General Manager (GM)/ equivalent, failing which the firm will not be considered eligible to
meet the qualifying requirements.
Completed Works: Completed works shall be defined as those projects/assignments where
the bidder can furnish Completed Work Order/ Completion certificate. Only those projects
whose original tenure is completed would be considered as completed works.
Illustration: If a project is having a tenure of two years as per the original work order/LOA
and those two years are completed, then it shall be considered as a two-year project. In case
the project is extended beyond two years and is currently under extension period and has
completed 1.5 years of this extension, then the project tenure would be considered as 3 years.
6.2.4. If any Billing Agency is currently associated with JBVNL for similar activities (for the period from
Mar’20 to Jun’23) and is having average billing coverage less than 80% in last one year (i.e. from
01.07.22 to 30.06.23) or has been terminated/blacklisted by JBVNL in the last six (6) years (i.e.
5 years before 30.06.23)/ is having any ongoing litigation (in any Court of Law/Forum) with
JBVNL; they are debarred from participating in this tender document. For the proof of the same,
a performance certificate from respective General Manager (Area board) is to be attached as part
of Technical Document.
6.3 Financial Requirements:

Schedule 14: Format for Financial Qualification Certificate
6.3.1. Annual Financial Turnover –

The Average Annual Turnover of the bidder of last three (3) financial years i.e., FY 2019-20, FY
2020-21 and FY 2021-22, should be at least Rupees Eighteen Crores (INR 18,00,00,000).
Turnover means the gross receipt through regular operation only, the receipts through other
incomes and excise duty/service tax paid to Govt. will not be considered while arriving at the total
turnover.
The Bidder would be required to submit annual audited accounts for the last three financial years
along with a certificate from a Chartered Accountant (as per the format provided at Schedule 14
- Format for Financial Qualification Certificate) to demonstrate the fulfilment of the financial
criteria. Submission of Certificate from a Chartered Accountant along with audited Annual
11
Accounts shall be mandatory, failing which the firm will not be considered eligible to meet the
qualifying requirement.
6.3.2. Net Worth –
The Bidder must have a positive net worth in each of the last three (3) financial years i.e., FY
2019-20, FY 2020-21 and FY 2021-22.
Here, net worth means the sum total of the paid up capital and free reserves (excluding reserves
created out of revaluation) reduced by aggregate value of accumulated losses (including debit
balance in profit and loss account for current year) and intangible assets.
A certified document by a Chartered Accountant (as per the format provided at Schedule 15 -
Format for Financial Qualification Certificate) along with audited Balance Sheet of the last three
(3) financial years i.e., FY 2019-20, FY 2020-21 and FY 2021-22 needs to be submitted by the
Bidder. Submission of Certificate from a Chartered Accountant along with audited Balance Sheet
shall be mandatory, failing which the firm will not be considered eligible to meet the qualifying
requirement.
6.3.3. Liquid Asset –
Liquid Asset (Total Current Assets – Inventories) of the bidder should be Rupees One crore (INR
1,00,00,000/-) as on 31.03.2023. If Liquid Asset is not available, then Line of Credit of INR One
Crore (INR 1,00,00,000/-) is to be provided from any Nationalized/Scheduled Commercial Bank
at a date not earlier than 3 (three) months from date of tender opening.
A certified document by a Chartered Accountant (as per the format provided at Schedule 15 -
Format for Financial Qualification Certificate) along with audited Annual Accounts for FY 2021-
22 needs to be submitted by the Bidder. Submission of Certificate from a Chartered Accountant
along with audited Annual Accounts shall be mandatory, failing which the firm will not be
considered eligible to meet the qualifying requirement.
6.3.4. Criteria for Proprietorship Firm –
In case of Bidder being a Proprietorship firm, the Bidder shall have to submit a copy of its verified
Income Tax Returns (ITR-4), Form 26AS of Income Tax, GST Returns along with a Certificate
from a certified Chartered Accountant in order to prove its eligibility with respect to the Financial
Requirements specified above in 6.3.1, 6.3.2 & 6.3.3.
6.4 Requirements in case of Consortium/Joint Venture

6.4.1. The Joint Venture/ Consortium is restricted to two parties/ partner firms
6.4.2. In case of Bidding through Joint Venture/ Consortium, one of the partners shall be nominated as
being partner-in-charge/lead member and this authorization shall be evidenced by submitting a
power of attorney signed by legally authorized signatory of the other partner. JBVNL shall make
all correspondences regarding the tender process with the Lead Member of the Consortium /
Joint Venture only.
6.4.3. The Lead member of the Joint Venture/ Consortium should necessarily meet all the technical
criteria as mentioned above. The Financial criteria may be met individually or collectively by both
the members of the Joint Venture/ Consortium.
6.4.4. The Lead member shall be authorized to incur liabilities and receive instructions for and on
behalf of both partners of the joint venture and the entire execution of the Contract including
payment shall be done exclusively with the Lead Member.
6.4.5. Both the partners of the Consortium shall be jointly and severally liable for the execution of the
Contract in accordance with the Contract terms and a Consortium agreement to this effect shall
12
be included in the Technical Proposal as per the Format provided in Schedule 4 in the Tender
Document.
6.4.6. A firm/company is entitled to form only one joint venture/consortium under this Tender.
Note:
(i) The Bidder should necessarily submit the documentary evidence in regard to the above (Sr. No.
6.1 to 6.4) failing which the Bidder may be considered disqualified on account of non-
responsiveness.
(ii) It shall be mandatory for all the Bidders to submit certificate of successful execution of the
Contract awarded by various utility as well as number of years of satisfactory operation as on
December 31, 2022 duly certified by an officer not below the rank of General Manager (GM)/
equivalent of the utility failing which the firm will not be considered eligible to meet the qualifying
requirements.
(iii) In case of Joint Venture/Consortium, it is mandatory for the bidder to furnish the Joint Venture/
Consortium agreement between both the parties stating the share % of the lead bidder and the
support bidder. The party with the higher share would be considered as the lead bidder by JBVNL.
(iv) The Bidder will be required to continue to maintain compliance with the Qualification
Requirements throughout the Bidding process and till execution of Contract agreement.
(v) A Bidder shall be disqualified if it is determined by JBVNL at any stage of Bidding process that
the Bidder has made misleading or false representation in the form, statements, and attachments
in the proof of the qualification requirements. Supplementary information or documentation
regarding qualifications may be sought from the Bidders at any time and must be so provided
within a reasonable time frame as stipulated by JBVNL.
(vi) The Bidder should necessarily submit the documentary evidence in regard to the above, failing
which the Bidder may be considered to be disqualified on account of non-responsiveness.
7 Field Conditions
The Bidder may, in its own interest, before submitting the Bid, must
a) inspect and examine the area involved and satisfy itself regarding the existing system
b) may contact the concerned GM-cum-CE for ascertaining the existing billing condition in the
Electric Supply Area of JBVNL
No claim for change in the Bid or terms & conditions of the Contract shall be entertained on the ground
of ‘different field conditions’, than what were contemplated by the bidder.
8 Tender Document Fee

8.1. The Bidder shall pay JBVNL a non-refundable amount of Rs. 20,000/- (Rupees Twenty Thousand
Only) plus GST @18% towards Tender document fee, by direct transfer in JBVNL's Bank Account
(details provided below) through National Electronic Funds Transfer (NEFT) / Real Time Gross
Settlement (RTGS) or by way of crossed Demand Draft drawn on a Nationalized Bank/Schedule
Commercial Bank, in favour of “Jharkhand Bijli Vitran Nigam Limited” payable at Ranchi.
Details for NEFT/RTGS Payment –
Name : Jharkhand Bijli Vitran Nigam Ltd.
Name of Bank : Bank of India
Branch : Clubside, Ranchi, Jharkhand - 834001
Bank Account Number : 490220110000560
IFSC : BKID0004902
13
Further, registered Micro & Small Enterprises shall be exempted from paying the tender document
fees as per Jharkhand Procurement Policy 2014 and clause 37 of Section II of this RfP. MSME
Bidder shall submit sufficient documentary evidence towards the same.
8.2. While the Response to the Tender document (to be submitted online by the Bidders) shall be
accompanied with the scanned copies of the NEFT / RTGS payment (with UTR Number) or scanned
copies of demand drafts from Nationalized / Schedule Commercial Bank towards the Tender
document fee and Earnest Money Deposit (EMD), the original demand drafts shall be submitted in
a separate sealed envelope to the address mentioned below before the due date and time i.e.
18/08/2023 up to 17:00 Hrs:

Jharkhand Bijli Vitran Nigam Ltd
Contact No.- +91 8709711244, 7070019025
8.3. Bids, which are not accompanied by the above document fee, shall be rejected by JBVNL as non-
responsive.
8.4. The Bidder shall be responsible for all the costs associated with the preparation of the proposal and
participation in discussions and negotiations. JBVNL shall not be responsible in any way for such
costs, regardless of the conduct or outcome of this process.
9 Earnest Money Deposit (EMD)

9.1. Each Bidder shall submit an Earnest Money Deposit (EMD) of an amount of Rs. 1,20,00,000/-
(Rupees One Crore Twenty Lacs Only) by direct transfer in JBVNL's Bank Account (details
provided below) through National Electronic Funds Transfer (NEFT) / Real Time Gross Settlement
(RTGS) or in the form of a Demand Draft drawn on a Nationalised Bank/Scheduled Commercial
Bank, in favour of “Jharkhand Bijli Vitran Nigam Limited” payable at Ranchi.
Details for NEFT/RTGS Payment –

Name : Jharkhand Bijli Vitran Nigam Ltd.
Name of Bank : Bank of India
Branch : Clubside, Ranchi, Jharkhand - 834001
Bank Account Number : 490220110000560
IFSC : BKID0004902
Further, registered Micro & Small Enterprises shall be exempted from paying the Earnest Money
Deposit as per Jharkhand Procurement Policy 2014 and clause 37 of Section II of this RfP . MSME
Bidder shall submit sufficient documentary evidence towards the same.
9.2. While the scanned copy of the EMD shall be submitted online along with the Technical Proposal,
the original demand draft shall be sent in a sealed envelope to the address mentioned above before
the due date and time i.e., 18/08/2023 up to 17:00 Hrs.
9.3. Proposals, which are not accompanied by the above EMD, shall be rejected by JBVNL as non-
responsive.
9.4. For unsuccessful Bidders, the EMD shall be refunded after finalization of Tender.
9.5. For successful Bidder, EMD shall be released on the payment of the performance guarantee or can
be adjusted against security deposit requirements
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9.6. The following shall cause the forfeiture of EMD.

• If the Bidder modifies/ withdraws its Bid proposal except as per the provisions specified in the
Tender document;
• If the Bidder withdraws its Bid proposal before the expiry of the validity period of the Bid
proposal;
• If the successful Bidder fails to provide the performance guarantee and execute the agreement
within the stipulated time or any extension thereof provided by JBVNL;
• If any information or document furnished by the Bidder turns out to be misleading or untrue
in any material respect;
• If the selected Bidder does not accept the Letter of Intent unconditionally within fifteen (15)
days of issue of Letter of Intent or the period as extended by JBVNL.
10 Pre-Bid Meetings, clarifications/amendment of Tender Documents

10.1. The agency or its authorized representative is invited to attend a pre-bid meeting to be held on
the date, time and location specified below. The purpose of the meeting will be to clarify the exact
scope of work, and any issues regarding the bidding documents and the technical specifications
for its clarification, if raised at that stage by the bidders. JBVNL shall not be under any obligation
to entertain /respond to suggestions made or to incorporate modifications sought for by the
prospective bidders.
Date & Time of Pre-bid meeting: 01/08/2023 at 12:30 Hrs.

Location: JBVNL Headquarter, Ranchi.
10.2. The Agency requiring any clarification on bidding documents may contact JBVNL in writing by
e-mail at gmrevenue2022@gmail.com , not later than 31/07/2023 till 18:00 Hrs. Any queries sent
by the bidders after the date and time notified above shall not be entertained.
10.3. At any time prior to the deadline for submission of the Bids, JBVNL may amend the terms and
conditions of Tender document by issuing Corrigendum/Addendum.
10.4. Any Corrigendum/ Addendum issued shall be a part of the Tender document and shall be hosted
on website www.jharkhandtenders.gov.in. All are requested to remain updated with this website.
No separate reply/ intimation will be given elsewhere.
10.5. To give prospective Bidders reasonable time in which to take a Corrigendum/Addendum into
account in preparing their Bids, JBVNL may, at its discretion, extend the deadline for the
submission of the Bids.
10.6. Any change in date of submission and opening of Bids would be published in appropriate manner
including the websites mentioned in the NIT.
11 Cost of Bidding
The Bidder shall bear all costs associated with the preparation and submission of its Bid . JBVNL
Headquarter or any of its Electric Supply Area or any Electric Supply Circle or any other JBVNL office
shall not be responsible or liable for those costs, regardless of the conduct or outcome of the Bidding
process.
12 Language of Bids
The Bid, as well as all correspondence and documents relating to the Bid exchanged by the Bidder and
JBVNL shall be written only in English Language. Supporting documents and printed literature that
are part of the Bid may be in Hindi language provided they are accompanied by an accurate translation
of the relevant passages in English language, in which case, for purposes of interpretation of the Bid,
discretion of JBVNL shall be final. Wherever the information is given in figures, the same should also
15
be mentioned in words.
13 Submission of Bid
13.1. The Proposal (Techno-commercial Proposal and Financial Proposal) shall be prepared, scanned
and uploaded online at www.jharkhandtenders.gov.in on or before 16/08/2023 by 16:00 hrs.
Schedule 1 to 7 & 10 to 14 shall constitute Techno-commercial Part-I that shall be opened on
18/08/2023 at 17:30 Hrs. Price Bid (Part – II) consisting of Schedule 8 & 9 shall be opened later
on for which intimation shall be given in future.
13.2. The Proposal should be digitally signed by an authorized representative of the firm. The
representative’s authorization is to be confirmed by a written power of attorney accompanying
the Proposal failing which, the Bid may be rejected.
13.3. The Bidder should submit the Bid well in advance before the prescribed time to avoid any delay
or problem during the submission process. Any Bid received by JBVNL after the due date and
time for bid submission shall be declared as late and will be returned unopened to the Bidder.
13.4. Physical submission of Bids is not allowed.
13.5. Bidders are required to submit their Bid online only. However, the original Demand Drafts
towards the Tender document fee & EMD will be submitted as per the above clauses in Original.
13.6. The sealed envelope containing the DDs should be super scribed thereon “Technical Proposal
for Appointment of Service Agency for Engagement of Urja Mitras for Real Time
Spot Billing using android based mobile device along with portable printer for
Billing and Revenue Collection”, in Electric Supply Area, Hazaribagh &
Medininagar of JBNVL and shall further provide details such as NIT No., time & date of
submission and Bidder’s full correspondence address with phone no.
13.7. Bids submitted by hard copy, fax, telex, telegram or e-mail shall not be entertained and shall be
rejected.
13.8. The pages and volumes of each part of the Bid scanned and uploaded online shall be clearly
numbered and signed & stamped and the contents of the Bid shall be duly indexed.
13.9. The bidder should not tamper with the format of tender specifications and schedules provided, by
making any changes, additions, alterations and modifications.
13.10. The Bidder must quote the prices strictly in the manner as indicated herein, failing which Bid is
liable for rejection. The Quoted rates should be inclusive of all government taxes, duties & levies
except Goods & Services Tax (GST), as applicable on the last date of receipt of the bid. The
rate/prices shall be entered in words as well as in figures. In case any difference arises out of
quoted rates mentioned in figures and words, the amount in words would prevail. If the Bidder
does not accept the correction of the errors as above, its Bid will be rejected, and the amount of
bid guarantee/security will be forfeited. These must not contain any additions, alterations, over-
writing, cuttings or corrections and any other marking which leave any room for doubt.
13.11. No separate declaration offering discount on price will be allowed. The ‘Billing Price Bid’ per
consumer per month quoted by the Bidder in Schedule 9 shall be final.
13.12. Quoted rate must be firm for minimum 3 years and shall only change subject to statutory variation
in GST only. The bidders are advised to consider any expected escalation in the quoted rate itself.
13.13. The Bid shall be typed or printed. The Bid shall be signed, and each page of the Bid shall be
initialed by a person or persons duly authorized to sign on behalf of the Bidder and holding the
Power of Attorney as per the format provided in Schedule – 2A (in case of joint participation
Schedule – 2B too) of this Tender document.
13.14. The Bid shall contain no alterations or additions, except those to comply with instructions issued
by JBVNL or as necessary to correct errors made by the Bidder, in which case such corrections
shall be initialed by the person or persons signing the Bid.
13.15. The Bids, that are incomplete in any respect or not consistent with the requirements as specified
in this Tender Document and / or do not contain the information as per the specified format
16
provided in the Tender Documents, would be considered non-responsive and would be liable for
rejection.
13.16. The Bidder shall sign each page of the Tender document including the Annexures & amendments
showing their acceptance to the terms & conditions of the tender document. This signed copy
must be scanned and uploaded along with their technical proposal. The Bids, that are not
accompanied by a signed copy of the Tender document would be considered non-responsive and
would be liable for rejection.
13.17. No change in, or supplementary information to a Proposal shall b e accepted after its submission.
However, JBVNL reserves the right to seek additional information from the Bidders, if found
necessary, during evaluation of the Proposal. Non-submission, incomplete submission or delayed
submission of such additional information or clarifications sought by JBVNL, may be a ground
for rejecting the Proposal.
13.18. The Bids shall be evaluated as per the criteria as specified in this Tender document.
13.19. The Bidder should designate one person (“Contact Person” and “Authorized Signatory”) to
represent the Bidder to be in contact with JBVNL. This designated person should be authorized
to perform all tasks including, but not limited to providing information, responding to enquiries,
entering into contractual commitments on behalf of the Bidder, etc.
13.20. If any claim made or information provided by the Bidder in the Proposal or any information
provided by the Bidder in response to any subsequent query of JBVNL, is found to be incorrect or
is a material misrepresentation of facts, then the Proposal shall be liable for rejection.
13.21. JBVNL reserves the right to reject any or all the Bids without assigning any reasons whatsoever.
14 Documents Comprising the Bid

14.1. Techno-commercial Bid (Part-I) shall contain scanned copy of the documents as detailed below:
a) Proof of payment through NEFT / RTGS (with UTR Number) or Demand Draft against
Tender Document fee;
b) Proof of payment through NEFT / RTGS (with UTR Number) or Demand Draft against
Earnest Money Deposit;
c) Covering Letter as per the format specified in Schedule - 1;
d) Performa for Power of Attorney to be provided by the Bidding Company/Lead Member in
favour of its representative as specified in Schedule – 2A;
e) In case of a Bidding Consortium, a Power of Attorney in favor of the Lead Member issued by
the other Members of the Consortium shall be provided as per format attached hereto as
Schedule – 2B;
f) Draft of Performance Bank Guarantee (to be submitted at the time of signing of agreement)
in the form as per Schedule - 3; duly signed as acceptance
g) In case of a Consortium, the Consortium agreement between the Members in the Consortium
as per Schedule – 4;
h) Qualifying Information Requirements as per the formats specified in Schedule - 5;
i) Certificate of successful execution of the Contract awarded by various utility as well as
number of years of satisfactory operation as on date of Bid opening duly certified by an officer
not below the rank of General Manager (GM)/ equivalent) of the utility.
j) Audited Annual Reports for the last three (3) years (FY 201 9-20,
FY 2020-21 & FY 2021-22) for all the corporate entities that are desired to be considered for
evaluation of the Proposal;
k) Undertaking towards Blacklisting and/or debarred as per the format specified in Schedule
- 6;
l) Submission of No-Deviation Undertaking as per Schedule - 7
m) Submission of Financial Bid (Blank) as per Schedule – 9 as a token of acceptance of
17
format;
n) Submission of Undertaking for Payment of Minimum Wages & to follow Government Rules
as per the format specified in Schedule 10.
o) Submission of Affidavit towards Non-Involvement in Litigations as per the format specified
in Schedule 11.
p) Submission of Self - Declaration Certificate that none of the person employed in the erstwhile
JSEB/JBVNL or his/her close family member/blood relations/proxies are related to the
bidder directly or indirectly as per the format specified in Schedule 12.
q) Submission of Self-Declaration Certificate of Tax Clearance as per the format specified in
Schedule 13.
r) Submission of Financial Qualification Certificate as per the format specified in Schedule
14.
s) Submission of undertaking having an average billing coverage of more than 80% in the
last one year of its performance there
t) Initialed Tender Documents including any corrigendum/amendments (if any) duly signed as
token of acceptance of all terms and conditions of the Tender Document
u) Declaration form of Manpower, Android based Handheld Mobile & Printer as per Annexure
-3
14.2. Part II: Financial Bid shall contain scanned copy of the documents as detailed below:
a) Covering Letter as per the format specified in Schedule - 8;
b) Financial Proposal as per Schedule – 9
15 Financial (Price) Bid

15.1. All the prices should be quoted only in Indian Rupees (INR) Currency.
15.2. Prices/ Rates shall be written both in words and figures. There should not be errors and/ or over-
writings. Corrections/ alterations, if any, should be made clearly and initialed with dates by the
authorized signatory. Otherwise, price/rates given in words will prevail.
15.3. The quantity of total no. of consumers mentioned in respective Electric Supply Area is on average
basis and may increase or decrease, however the payment shall be made as per the actual number
of consumers billed during the month.
15.4. The billing agency shall submit a single quote i.e., the ‘Billing Price Bid’ per consumer. The rate
for spot energy billing of consumers in the areas with mobile tower network (Online mode) shall
be at ‘Billing Price Bid’. Further, the Agency shall be paid for bill generation & delivery and
revenue collection of consumers in areas without any mobile tower network (Offline mode) at the
‘Offline Billing Rate’ per consumer which shall be equivalent to 80% of the ‘Billing Price Bid’
per consumer quoted by the Bidder.
15.5. The price bid quoted by the Bidder i.e., the ‘Billing Price Bid’ along with the ‘Offline Billing Rate’
shall be firm for the entire duration of the contract awarded to the successful bidder.
15.6. The ‘Offline Billing Rate’ shall be utilized along with the number of consumers billed in offline
mode in the areas without any mobile tower network, in order to estimate the amount payable to
the agency every month.
15.7. The ‘Billing Price Bid’ per consumer quoted by the bidder, and the ‘Offline Billing Rate’ shall
include the cost towards providing Manpower i.e., price per consumer for providing Urja Mitras,
and the price towards providing infrastructure & facilitation services i.e., cost of android mobile
devices, portable printer, paper, ink, etc. for printing of consumer bills.
15.8. Resources other than Urja Mitras, i.e., Man with Dedicated Systems, Support Managers, Data
Consultants, Project Coordinators, Technical Handler and Consumer Helpdesk Team shall be
compensated at a fixed rate, as specified in Clause no. 8 of Section-III of this RfP document.
18
15.9. In case, JBVNL cancels the contract awarded to the Agency in total or partially, due to reasons
foreseen or unforeseen, the decision of JBVNL shall be final and the Agency shall have to continue
providing its services for the remainder portion of the contract.
15.10. Further, in case JBVNL intends to carry out billing of consumers through its employees or any
other means, it may ask the Agency to provide JBVNL with adequate infrastructure and
facilitation services such as supply of android based smart mobile devices with printer, paper roll,
etc.
15.11. Further, the payment due to the Agency shall be determined considering the quoted ‘Billing Price
Bid’ per consumer i.e., the ‘Spot Billing Rate’, and the ‘Offline Billing Rate’ per consumer and the
monthly fixed charges of resources other than Urja Mitras, factoring any applicable Liquidated
Damages as described in Clause no. 8 of Section-III.
15.12. The ‘Billing Price Bid’ per consumer quoted by the Bidder i.e., the ‘Spot Billing Rate’ along with
the ‘Offline Billing Rate’ per consumer shall be inclusive of all taxes and duties, overheads, out of
pocket expenses, travel, boarding, lodging, visits, and other government levies as applicable but
exclusive of Goods & Service Tax (GST). The applicable rate of GST must be explicitly specified in
the financial offer declaration. This rate of GST shall be revised as and when updated.
16 Period of Validity of Bids

16.1. The submission of any Bid connected with these documents and specification shall constitute an
agreement that the Bidder shall have no cause of action or claim, against JBVNL for rejection of
its Bid. JBVNL shall always be at liberty to reject or accept any Bid or Bids at its sole discretion
and any such action will not be called into question and the Bidder shall have no claim in that
regard against JBVNL.
16.2. Each Bid shall indicate that it is a firm and irrevocable offer and shall remain valid and open for
a period of not less than six (06) months from the last date for submission of the Bids. Non-
adherence to this requirement will be a ground for declaring the Bid as non-responsive.
16.3. In exceptional circumstances, JBVNL may solicit the Bidder’s consent for extension of the period
of validity. The Bidder will be at liberty to accept it or not. A Bidder accepting JBVNL’s request
for extending the period of validity shall not be permitted to modify its Bid.
17 Deadline for the Submission of Bid

17.1. The Bidders should submit their Bids online and further submit the original demand drafts
towards the Tender document fee & EMD in a sealed envelope so as to reach the following address
by or on 18/08/2023 up to 17:00 Hrs.

Engineering Building, Dhurwa
Contact No.- +91 8709711244, 7070019025
17.2. JBVNL may, in exceptional circumstances and at its sole discretion, extend the Bid submission
date by issuing an Addendum in accordance with Clause 10 uniformly for all Bidders. In such a
scenario, all rights and obligations of JBVNL and Bidders previously subject to the deadline shall
thereafter be subject to the deadline as extended.
19
18 Modifications / Substitution / Withdrawal of Proposals

18.1. A Bidder may modify, substitute, or withdraw its Bid online by the Deadline for submission of
Bid.
18.2. No Proposal shall be modified, substituted or withdrawn by the Bidder after the Deadline .
19 Opening of Technical Proposal

19.1. The Technical Proposal received online shall be opened on 18/08/2023 at 17:30 hrs, in the office
of General Manager (Revenue) JBVNL, Ranchi. It is clarified that no representative of any Bidder
shall be required to visit JBVNL office at any time during the bid process.
19.2. The Financial Proposal received by JBVNL online will remain unopened until the Technical
Proposal has been evaluated for their responsiveness to provisions of this Tender document.
19.3. Bids not accompanied with the required tender fee and EMD or due to delayed/late submission
of the same shall not be opened/considered as participation under this tender.
19.4. JBVNL would subsequently examine responsiveness of proposals in accordance with the
provisions of this Tender Document.
19.5. The Financial Bids of only the qualified bidders shall be opened after evaluation of Technical
Proposal. The list of Bidders meeting the qualification criteria whose Price Bid part shall be
opened shall be notified on www.jharkhandtenders.gov.in.
19.6. The area wise sequence of opening of financial bids are as follows:
Sequence No Area Boards NIT No.
1 Dumka 89/PR/JBVNL/2023-24
2 Dhanbad + Giridih 90/PR/JBVNL/2023-24
3 Hazaribagh + Medininagar 91/PR/JBVNL/2023-24
4 Jamshedpur 92/PR/JBVNL/2023-24
5 Ranchi 93/PR/JBVNL/2023-24
20 Evaluation and Comparison of Bids

20.1. JBVNL shall determine to its satisfaction whether the Bidder that is selected as having submitted
the best and substantially responsive Bid, is qualified to perform the Contract satisfactorily.
20.2. The determination shall be based upon an examination of the documentary evidence of the
Bidder’s qualifications submitted by the Bidder.
20.3. An affirmative determination shall be a prerequisite for award of the Contract to the Bidder. A
negative determination shall result in disqualification of the Bid, in which event JBVNL shall
proceed to the next best Bid to make a similar determination of that Bidder’s capabilities to
perform satisfactorily.
20.4. JBVNL in observance of best practices, shall: -
• Maintain the Bid evaluation process strictly confidential.
• Reject any attempts or pressures to distort the outcome of the evaluation, including fraud
and corruption.
• Strictly apply only and all the evaluation and qualification criteria specified in the Bidding
document.
21 Support Provided by GM (IT)

For the successful implementation of this tender, GM(IT) of JBVNL shall provide support to the
Billing and Collection Agency in the following areas:
20
21.1. JBVNL through its IT team will provide billing software to the Billing and Collection Agency
appointed by JBVNL. The software shall support QR code scanning, OCR billing along with
capturing meter photo in real time with regards to consumer billing as well as all necessary
software support required for collection of payment done by the consumer.
21.2. Development of consumer wise QR Code (as per the details available and format decided by
JBVNL) to be provided by JBVNL’s IT team in digital/soft format to the Billing Agencies for its
usage.
21.3. E-wallet facilities provided by the bank/third party to JBVNL shall be integrated by SSP with the
billing and payment software in the android based smart phone (as provided by the Billing and
Collection Agency)
21.4. Bill delivery SMS to be shared with the consumer by JBVNL’s IT team after the generation of the
bill by UM.
21.5. These services will be provided by JBVNL to the Agency during the entire tenure of this tender.
22 Confidentiality
22.1. Information relating to the examination, evaluation, comparison, and post qualification of Bids,
and recommendation of Contract award, shall not be disclosed to Bidders or any other persons
not officially concerned with such process until publication of the Contract award.
22.2. Any attempt by a Bidder to influence the tendering authority or other officials in the examination,
evaluation, comparison, and post qualification of the Bids or Contract award decisions may result
in the rejection of its Bid.
22.3. From the time of Bid opening to the time of Contract award, if any Bidder wishes to contact the
tendering authority on any matter related to the Bidding process, he is allowed to do so in writing.
23 Clarifications on Bids
23.1. To facilitate evaluation of Bids, JBVNL may, at its sole discretion, seek clarifications in writing
from any Bidder regarding its Proposal. Notwithstanding anything contained in the Tender
document, JBVNL reserves the right not to take into consideration any such clarifications sought
by it for evaluation of the Bid.
23.2. Any clarification submitted by a Bidder with regard to its Bid that is not in response to a request
by the tendering authority shall not be considered.
24 Determination of Responsiveness
24.1. The tendering authority’s determination of the responsiveness of a Bid would be based on the
contents of the Bid itself.
24.2. A responsive Bid would be the one that meets the requirements of the Tender document without
material deviation, reservation, or omission where:
• “Deviation” is a departure from the requirements specified in the Tender document.
• “Reservation” is the setting of limiting conditions or withholding from complete acceptance
of the requirements specified in the Bidding document.
• “Omission” is the failure to submit part or all of the information or documentation required
in the Tender document.
24.3. A material deviation, reservation, or omission is one that,
a) If accepted, would: -
• Affect in any substantial way the scope, quality, or performance of the services specified in
the Tender document; or
• Limits in any substantial way, inconsistent with the Tender document, the tendering
authority’s rights or the Bidder’s obligations under the proposed Contract; or
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b)
If rectified, would unfairly affect the competitive position of other Bidders presenting
responsive Bids.
24.4. The tendering authority shall examine the technical aspects of the Bid in particular, to confirm
that all requirements of Tender document have been met without any material deviation or
reservation.
24.5. The tendering authority shall compare all responsive Bids to determine the best Bid, in
accordance with the provisions of this Tender document.
25 Non-material non-conformities
25.1. Provided that a Bid is substantially responsive, the tendering authority may waive any non-
conformity in the Bid that does not constitute a material deviation, reservation or omission.
25.2. Provided that a Bid is substantially responsive, the tendering authority may request that the
Bidder must submit the necessary information or documentation, within a reasonable period of
time, to rectify non-material non-conformities or omissions in the Bid related to documentation
requirements. Requesting information or documentation on such non-conformities shall not be
related to any aspect of the price of the Bid. Failure of the Bidder to comply with the request may
result in the rejection of its Bid.
26 Evaluation of Technical Proposal

26.1. The evaluation of the Bids and the selection of the firm would be done based on the technical and
financial criteria as set out in the tender document to evaluate the capacity of the firm to execute
the Contract. The detailed methodology for evaluation is as given below.
26.2. The Technical Bids shall be evaluated based on the points awarded to each Bidder on the following
basis:
Sr. Evaluation Criteria Marks

No.
1 Number of consumers for which bidder has carried out 30 marks
door-to-door on the spot real time meter reading with
bill generation OR bill collection with receipt of
payment of bills through digital platform; in electricity/
water/ gas/ property/ holding tax in India for any two
(2) consecutive years in past five (5) years as on
December 31, 2022 for PSUs/Central/State
Government entities like Govt. Discoms/ Distribution
License/State Govt. or central Govt. regulated
authorities/IGL/HPCL/MGL/Govt. Municipal
bodies/Municipal Corp./ Govt. Infrastructure
Development Authority.
(a) Equal to or more than 30% of declared effective consumers of 20 marks
the Area Board per month of the Area and less than 40%
(b) Equal to or more than 40% of declared effective consumers of 24 marks
the Area Board per month and less than 50%
(c) Equal to or more than 50% of declared effective consumers of 27 marks
the Area Board per month and less than 60%
(d) Equal to or more than 60% of declared effective consumers of 30 marks
the Area Board per month
2. Number of manpower engaged in door-to-door on the 20 marks
22
Sr. Evaluation Criteria Marks

No.
spot real time meter reading with bill generation OR
bill collection with receipt of payment of bills through
digital platform; in electricity/ water/ gas/ property/
holding tax in India for any two (2) years in past five (5)
years as on December 31, 2022 for PSUs/Central/State
Government entities like Govt. Discoms/ Distribution
License/State Govt. or central Govt. regulated
(a) Equal to or more than 400 and less than 520 15 marks
(b) Equal to or more than 520 and less than 650 16 marks
(c) Equal to or more than 650 and less than 770 18 marks
(d) Equal to or more than 770 20 marks
3. Costing of works for door-to-door on the spot real time 20 marks
meter reading with bill generation OR bill collection
with receipt of payment of bills through digital
platform; in electricity/ water/ gas/ property/ holding
tax in India in past five (5) years as on December 31,
2022 for PSUs/Central/State Government entities like
Govt. Discoms/ Distribution License/State Govt. or
central Govt. regulated
(a) Total value of completed works costing less than or equal to INR 15 marks
48 Crores
(b) Total value of completed works costing more than INR 48 18 marks
Crores but less than or equal to INR 58 Crores
(c) Total value of completed works costing more than INR 58 20 marks
Crores
4. Average Annual Turnover of last three (3) years (FY 30 marks
2019-20, FY 2020-21 & FY 2021-22)
(a) Equal to or more than Rs. 18 Crore and less than 19 Crores 20 marks
(b) Equal to or more than Rs. 19 Crores and less than Rs. 20 Crores 24 marks
(c) Equal to or more than Rs. 20 crore and less than Rs. 21 Crores 27 marks
(d) Equal to or more than Rs. 21 Crores 30 marks
26.2.1. The Bidders shall attach work order, including details of estimated value and Performance
certificates/citations confirming the successful and satisfactory execution of the above-
mentioned activities along with the technical Bid duly signed by the officer not below the rank
of General Manager (GM)/ equivalent.
26.2.2. Minimum qualifying marks in Technical Evaluation:
In order to be eligible for opening of the Financial Bids, Bidder’s total marks i.e., summation of
Sr. No. (1), (2), (3) & (4) in the above table should be at least 70. Only those Applicants whose
Technical Proposals score 70 (Seventy) marks or more out of the total score of 100 (one
23
hundred) shall qualify for further consideration i.e., for opening of their Financial Bid and shall
be ranked from highest to the lowest on the basis of their technical score (ST).
Note: Failing to furnish either of the documents mentioned above will lead to non-consideration of the
marks in the evaluation process.
27 Evaluation of Financial Proposal

27.1.1. JBVNL will open the financial/ price Bids of qualified Bidders online in the office of General
Manager (Revenue), Jharkhand Bijli Vitran Nigam Ltd., Ranchi. In case the opening date
happens to be or is declared a holiday, the Bid shall be opened on the next working day at the
same place and time unless notified otherwise. It is clarified that no representative of any Bidder
shall be required to visit JBVNL office at any time during the bid process
27.1.2. JBVNL will determine whether the Financial Proposals are com plete, qualified and
unconditional. The cost indicated in the Financial Proposal shall be deemed as final and
reflecting the total cost of services. The lowest Financial Proposal (F M) will be given a financial
score (SF) of 100 (one hundred) points. The financial scores of other proposals will be computed
as follows:
SF = 100 x FM /F
Where F = ‘Billing Price Bid’ per consumer per month
28 Combined Evaluation for Selection of preferred Bidder (On Firm Price)

28.1.1. Proposals will finally be ranked according to their combined technical (ST) and financial (SF)
scores as follows:
S = ST X TW + SF X FW
Where, S is the combined score, and TW and FW are weights assigned to Technical Proposal and
Financial Proposal that shall be 0.40 and 0.60 respectively.
28.1.2. The Selected Agency shall be the first ranked Bidder (having the highest combined score) as per
the above-mentioned formula and the Contract will be awarded to the Agency. The second
ranked Bidder shall be kept in reserve and may be invited for negotiations in case the first ranked
Bidder withdraws or fails to comply with the requirements specified in this document.
29 Correction of Arithmetic Errors

Provided that the Bid is substantially responsive, the tendering committee shall correct arithmetical
errors on the following basis:
i. If there is a discrepancy between the unit price and the total price that is obtained by
multiplying the unit price and quantity, the unit price shall prevail and the total price shall
be corrected, unless in the opinion of the tendering authority there is an obvious
misplacement of the decimal point in the unit price, in which case the total price as quoted
shall govern and the unit price shall be corrected;
ii. If there is an error in a total corresponding to the addition or subtraction of subtotals, the
subtotals shall prevail and the total shall be corrected; and
iii. If there is a discrepancy between words and figures, the amount in words shall prevail,
unless the amount expressed in words is related to an arithmetic error, in which case the
amount in figures shall prevail subject to point (i) and (ii) above.
30 Rejection of Bids
JBVNL reserves the right to accept or reject any Bid/Tender and to annul the bidding process and
reject all Bids at any time prior to award of Contract, without thereby incurring any liability to the
24
affected Bidder or Bidders or any obligation to inform the affected Bidder or Bidders of the grounds
for the action.
31 Disqualification
JBVNL may at its sole discretion and at any time during the evaluation of Bid, disqualify any Bidder
from the Bidding process if:
a) Any action on the part of the Bidder to revise the rates/prices and modification in technical or
commercial substance of original offer, at their own.
b) Submission of any supplementary information unless & otherwise asked for at its own instance
after the opening of the Bid may result in rejection of the Bid and also debar him from
submission of Bid to JBVNL at least for one year.
c) The Bidder has been disqualified from any other Distribution Utility for any violation of code of
conduct.
d) In case of Bidder not furnishing the desired information in the desired format
e) In case of Bidder not able to produce the original certificate as asked by JBVNL
f) In case of Bidder not adhering to the format of financial offer given with this document or
submitting the filled up financial offer in the Technical Bid itself
g) In case of any foot note or explanatory statement in the financial offer
h) In case of any cover letter with financial offer comprising any supplementary statement or
discount or any condition
i) Does not meet the minimum eligibility criteria as mentioned in the Tender document.
j) During validity of the Bid or its extended period, if any, increases its quoted prices.
k) Has imposed conditions in its Bid.
l) Has submitted Financial proposal (Part – II) along with its Technical Proposal
(Part – I)
m) Has made misleading or false representations in the forms, statements a nd attachments
submitted in proof of the eligibility requirements.
n) Has submitted the envelope containing the original DD’s after due date and time.
o) Has been terminated or suspended from work under any Contract with any State Electricity
Board / Power Sector Companies / State Govt. / Central Govt. / State and Central Undertakings
and/ or convicted by a Court of law and their performance guarantee/security forfeited due to
violation of terms. If Bidder hides any facts in this regard an appropriate action shall be taken
and EMD shall be forfeited.
p) Has submitted Bid which is not accompanied by required documentation a nd Earnest Money
Deposit (EMD).
q) Has failed to provide clarifications related thereto, when sought.
r) Has submitted more than one Bid against one Tender through any of its affiliates / subsidiaries
/ group companies / parent company. This will cause disqualification of all Bids submitted by
such Bidders including forfeiture of the EMD.
s) Who is found to canvass, influence or attempt to influence in any manner for the qualification
or selection process, including without limitation, by offering bribes or other illegal gratification
shall be disqualified from the process at any stage
t) If the past performance of bidder has been dis-satisfactory in any of the previous contract, the
bidder shall be disqualified.
u) If the bidder does not fulfil any clause as per the details and requirements of this NIT.
25
32 Acceptance of the Bid and Notification of Award

32.1.1. Prior to the expiration of the period of Bid validity, the tendering authority shall notify the
successful Bidder, in writing, that its Bid has been accepted.
32.1.2. The tendering authority shall award the Contract to the Bidder whose Bid has been determined
to be substantially responsive and technically qualified as per the Tender document.
32.1.3. The General Manager (Revenue), JBVNL shall issue a LoI on approval of competent authority
and after ascertaining the budget provisions from Finance wing of JBVNL Ranchi.
32.1.4. As soon as a Bid is accepted by the tendering authority, its written intimation would be sent to
the concerned Bidder in the form of Letter of Intent (LOI). The bidder shall submit
unconditional acceptance to the LOI issued by JBVNL within 15 days. In the same intimation
the Bidder shall be asked to execute an agreement in prescribed format on a non-judicial stamp
of Indian Rupees One Hundred (Rs. 100) after deposit of the amount of prescribed performance
bank guarantee separately for each of the Electric Supply Area within 15 days from the date of
issue of acceptance in the office of General Manager (Revenue), JBVNL Headquarter.
32.1.5. The Work Order shall be issued separately for each Electric Supply Area by the General Manager
(Revenue) after observing all the formalities and ensuring that the Security Deposit amount has
been submitted by the Bidder in the office of General Manager (Revenue), JBVNL Headquarter.
32.1.6. The EMD of the Bidders whose Bids are not successful shall be refunded soon after the issuance
of work order to the successful Bidder and its performance security deposit is obtained. Until a
formal Work Order is prepared and executed, the Letter of Intent shall constitute a binding
Contract.
33 Agreement /Signing of Contract

33.1.1. The successful Bidder for the respective Electric Supply Area of JBVNL will, on receipt of Letter
of Intent from JBVNL, shall enter into separate Contracts with General Manager (Revenue),
JBVNL Headquarter by signing an agreement in the office of GM (Revenue), JBVNL Ranchi.
The above agreement shall be executed after the successful Bidder deposits the Security Deposit
amount equivalent to 10% of the total contract value (5% in the form of Bank Guarantee from
any Nationalized / Scheduled Commercial Bank and rest 5% by way of Demand Draft), in the
office of General Manager (Revenue), JBVNL Headquarter after adjusting the EMD amount.
33.1.2. The selected Bidder shall unconditionally accept the Letter of Intent, and record on one (1) copy
of each of the Letter of Intent, “Accepted unconditionally” under the signature of the authorized
signatory of the selected Bidder and return such copy of each of the Letter of Intent to the JBVNL
within fifteen (15) days of issue of such Letter of Intent.
33.1.3. The Agreements will be executed within one month of issue of the respective LOI. The person to
sign the agreements must be duly authorized by the Bidding entities.
33.1.4. After successful execution of each of the Contract Agreement, a detailed Work Order shall be
issued which will form a part of the Agreements.
34 Security Deposit (Performance Bank Guarantee & Demand Draft)

34.1.1. The successful Bidder, to whom the Contract is awarded, shall be required to submit a security
deposit equivalent to 10% of the total Contract Price in the office of General Manager (Revenue),
JBVNL Headquarter.
34.1.2. The Security Deposit shall be submitted in two parts i.e. 5% of the contract value by way of
Demand Draft and balance 5% as Performance Guarantee from any Nationalized/Scheduled
Commercial Bank in the form of Bank Guarantee for a value equivalent as per the format
provided in Schedule – 3 and balance.
34.1.3. The bank guarantee amount shall be equal to five percent (5%) of the Contract price for three
years (included adjustment of EMD if any) and it shall guarantee the faithful performance of the
26
Contract in accordance with the terms and conditions specified in this document and
specification. The PBG along with the Demand Draft shall be submitted by the bidder, before
execution of the Contract agreement.
34.1.4. The performance guarantee shall be valid up to 180 days post completion of Contract period i.e.
(180 days after three years from the date of execution of contract agreement). In case of any
default to fulfil the commitment or failure to perform the work as per Contract, the security
deposit in the form of Demand Draft and the Performance Bank Guarantee amount shall be
forfeited by JBVNL without any condition whatsoever.
34.1.5. Failure of the successful Bidder to submit the aforementioned Security Deposit (5% of contract
price as Performance Bank Guarantee and 5% by way of Demand Draft) or sign the Con tract
agreement shall constitute sufficient grounds for the annulment (cancellation/ termination) of
the award and forfeiture of the EMD. In that event the tendering authority may award the
Contract to the next best Bidder whose offer is substantially responsive and is determined by the
tendering authority to be qualified to perform the Contract satisfactorily on the same rate, terms
and conditions of H1 bidder i.e., the Bidder with the highest combined score (Technical &
Financial).
34.1.6. In the event of failure in part of the Agency in compliance of terms & conditions of Contract and
other contractual obligations, JBVNL may forfeit the Security Deposit (5% of contract price as
Performance Bank Guarantee and 5% by way of Demand Draft) in its favour. Notwithstanding
and without prejudice to any rights whatsoever of JBVNL under the Contract in the matter, the
proceeds of the Security Deposit (5% by way of Demand Draft & 5% as PBG) shall be payable to
the Electric Supply Area as compensation for any loss resulting from the Agency's failure to
perform/comply its obligations under the contract. JBVNL shall notify the Agency in writing of
the exercise of its right to receive such compensation within 14 days, indicating the contractual
obligation(s) for which the Agency is at default.
34.1.7. The Security Deposit (5% by way of Demand Draft & 5% PBG) shall be returned to the Agency
only after successful completion of the Contract period and settlement of accounts within six (6)
months of completion of contractual period. No interest shall be paid by JBVNL on the Security
Deposit submitted by the Bidder.
34.1.8. In case of extension of Contract period beyond 3 years and additional 2 year, the Agency will be
liable to pay the additional amount of Security Deposit (Demand Draft & PBG) on the balance
amount.
35 Conflict of Interest
The bidder shall be considered to have conflict of interest with one or more parties in this bidding
process, if:
i. They (Two or more bidder) have a controlling partner in common,
ii. They receive or have received any direct or indirect subsidy from any of them; or
iii. They have the same legal representative for purpose of this bid; or
iv. They have a relationship with each other, directly or through common third parties, that puts
them in position to have access to information about or influence on the bid of another Bidder,
or influence the decisions of the Employer regarding this bidding process; or
v. A Bidder or any of its affiliates participated as a consultant in the preparation of the design or
technical specification of the services/works that are subject of the bid, or
vi. The Bidder directly or indirectly shall not be a dependent agency of the Employer.
36 Miscellaneous
36.1.1. The Bidding Process shall be governed by, and construed in accordance with, the laws of India
and the Courts at Ranchi shall have exclusive jurisdiction over all disputes arising under,
pursuant to and/ or in connection with the Bidding Process.
27
36.1.2. JBVNL, in its sole discretion and without incurring any obligation or liability, reserves the right,
at any time, to;
a) suspend and/ or cancel the Bidding Process and NIT/ or amend and/ or supplement
the Bidding Process or modify the dates or other terms and conditions relating thereto;
b) consult with any Bidder in order to receive clarification or further information;
c) retain any information and/ or evidence submitted to JBVNL by, on behalf of, and/ or
in relation to any Bidder; and/ or
d) Independently verify, disqualify, reject and/ or accept any and all submissions or other
information and/ or evidence submitted by or on behalf of any Bidder.
e) Forfeit the deposited EMD pursuant to the provisions in Clause 9.1.6
36.1.3. It shall be deemed that by submitting the Bid, the Bidder agrees and releases JBVNL, its
employees, agents and advisers, irrevocably, unconditionally, fully and finally from any and all
liability for claims, losses, damages, costs, expenses or liabilities in any way related to or arising
from the exercise of any right and/ or performance of any obligations hereunder, pursuant
hereto and/ or in connection herewith and waives any and all right and/ or claims it may have
in this respect, whether actual or contingent, whether present or future.
37 MSME Policy Applicability

Jharkhand Procurement Policy 2014 shall be applicable to such Micro and Small Units (MSEs as
defined under MSME Act 2006 of Govt of India and JIP-2012) of the State and other units/
enterprises of the state which fulfill all the following criteria:
(i) The manufacturing or Service unit is located within the State of Jharkhand.
(ii) The Head Office or Corporate Office of such registered unit/company/enterprise is within the
territorial jurisdiction of Jharkhand.
(iii) “MSE is registered with the Directorate of Industries/District Industries Centre, Khadi and
Village Industries Board, Directorate of Handloom, Sericulture and Handicraft of Jharkhand
Govt, Industrial Area Development Authorities and National Small Industries Corporation Ltd
or any other body specified by Directorate of Industries, Jharkhand Govt from time to time and
other industrial units/enterprises which have submitted IBM and been issued Date of
Production (DOP) certificate by GM, DIC/MD, Industrial Area Development Authorities/
Director, Industries, GoJ or MSEs having Udyog Aadhar Number issued by Ministry of Micro,
Small and Medium Enterprises, Gol to be duly verified, whether unit is existing/ functional and
doing regular production at what capacity by GM, DIC/MD, Industrial Area Development
Authorities/Director, Industries, GoJ”.
(iv) The MSEs /other Enterprises and units must be registered under Jharkhand Goods and Services
Tax (JGST) Act-2017 or The Central Goods & Services Tax (CGST) Act 2017.
(v) The MSE /other enterprise and unit must have encouraged local people in employment.
(vi) The MSE /other enterprise and unit must have complied with all statutory and legal formalities
of concerned regulators/Act.
(vii) The MSE Unit availing preferential treatment will give an undertaking with respect to (i) to (vi)
above including a categorical statement that the product/services being supplied to Govt. Deptt.
or its agencies has been manufactured/created by the unit located in Jharkhand only, giving
details of batch no./date or any other identifiable tag (GSI etc) as per prevalent established
practice and will have to submit compulsorily duly signed copy of Form GSTR9C (For units
having aggregate yearly turnover of more than 2 crores) as prescribed under JGST Act -2017”.
However, in case of VAT products/services, Form JVAT-409 (For units having of gross yearly
turnover more than 60 lacs) issued by deptt. of Commercial taxes, Govt. of Jharkhand.
28
All the necessary documents supporting MSME credibility as per the relevant
policies are to be submitted as part of this tender.
38 Gifts & Commissions

38.1.1. Any gift, commission, or advantage given, promised or offered by or on behalf of the Contractor
or his partner, agent, officers, director, employee or servant or any one on his or their behalf in
relation to the obtaining or to the execution of this or any other Contract with the JBVNL, shall
be, in addition to any criminal liability which it may incur, subject of any loss or damage to the
JBVNL resulting from any cancellation.
38.1.2. The JBVNL shall then be entitled to deduct the amount so payable from any moneys otherwise
due to the Contractor under the Contract.
39 Rules & Regulations

39.1.1. The job shall be carried out as per the rules, regulations and other details for Revenue
Management, Bill generation & distribution, report generation, data collection and revenue
collection as prevailed in JBVNL, which shall be made available to the Agency. These rules and
regulations may be modified by JBVNL from time to time and would be intimated to the Agency
for incorporating the same.
39.1.2. The Agency will also follow the labour regulations and the directions of Government and other
authorities enforcing the regulations and comply with any other relevant legislation in force
from time to time.
40 Compliance of Labour Legislation

40.1.1. The Agency shall discharge its liability of employer/ Contractor in respect of personnel to be
engaged for service, as said out in EPF and MP Act, 1952, ESI Act, 1948 (in ESI implemented
area), workmen’s compensation act, 1923 (in non ESI implemented area) Contract Labour
(R&A) Act, 1970, Payment of Wages Act, 1936, Minimum Wages Act, 1948 etc.
40.1.2. The Agency is required to get separate code under the provision of EPF and ESI Acts, if not
already taken and deposit the employer’s contribution along with employee subscription, as per
rule and submit copy of challans at the time of claiming payment, failing which an amount
equivalent to employer’s contribution and employees subscription shall be deducted from his
each bill and deposited with the concerned authorities. The Agency shall be solely responsible
for any consequences arising out of breach of any legislation.
41 Safety of Manpower, System and System Security

41.1.1. The agency must maintain safety compliance in its daily activities as per best practices followed
in the industry. In case of non-compliance of same, JBVNL reserves the right to impose penalty
on agency in form of blacklisting of firm or termination of such manpower with show-cause
notice.
41.1.2. The JBVNL Authority executing the contract agreement with the Agency i.e. General Manager-
cum-Chief Engineer of the respective Electric Supply Area Board shall issue a monthly certificate
certifying that all the billing activities were carried out properly by the Agency, along with proper
safety equipment / measures and within the stipulated time period. The certificate shall also
denote any applicable penalty to be imposed on the Agency to b e deducted from the monthly
bills of the Agency.
41.1.3. The Agency shall be fully responsible for upkeep, operation, maintenance, security and safety of
meter books, hardware, software application, documents, data and other documents and
records transferred to it.
29
41.1.4. The Agency shall take foolproof measures for data security and shall not share the database with
any Agency/person without prior written permission of the concerned General Manager-cum-
Chief-Engineer. The database shall also not be utilized by the Agency for any other purpose
whatsoever.
41.1.5. The Agency shall have to maintain the confidentiality of the billing information provided by
JBVNL. Leakage of the same is liable to be treated as breach of Contract.
42 Insurance
42.1.1. The Agency at his cost shall arrange, secure and maintain all insurance as may be pertinent to
the works and obligatory in terms of law to protect its interest and interest of the JBVNL against
all perils detailed herein. The form and the limit of such insurance as defined herein together
with the under-writer in each case shall be acceptable to the JBVNL. However, irrespective of
such acceptance, the responsibility to maintain adequate insurance coverage at all time during
the period of Contract shall be of Agency alone. The Agency’s failure in this regard shall not
relieve him of any of his contractual responsibilities and obligations.
42.1.2. The Agency shall obtain accident liability insurance for its employees for payment of
compensation on account of injury, fatal or otherwise due to accident during course of operation
carried out by him for the purpose of complying with his contractual obligations thereof. It shall
indemnify JBVNL against any claim from such employees or damage to property what- so- ever
while these arise out of or in consequences of the execution of works, operation and all activities
to be performed till the successful completion of Contract. The Agency shall be responsible for
preference of all claims and make good the damages or loss by wa y of repairs and/or
replacement of the equipment, damaged or lost. The transfer to title shall not in any way relieve
the Agency of the above responsibilities during the period of Contract. The Agency shall provide
the JBVNL with copy of all insurance policies and documents taken out by him in pursuance of
the Contract. Such copies of documents shall be submitted to the JBVNL immediately after such
insurance coverage. The Agency shall also inform the JBVNL in writing at least sixty (60) days
in advance regarding the expiry/cancellation and/or change in any of such documents and
ensure revalidation, renewal etc., as may be necessary well in time. All costs on account of
insurance liabilities covered under the Contract will be on Agency’s account.
42.1.3. It will be responsibility of the Agency to lodge, pursue and settle all the claims (for all the
equipment including items provided by JBVNL) with the insurance company in case of any
damage, loss or fire and the JBVNL shall be kept informed about it. The losses, if a ny, will have
to be borne by the Agency if the claims are not lodged and pursued properly in time or if the
insurance company does not settle the same.
42.1.4. The Agency shall replace the lost/-damaged materials promptly irrespective of settlement of the
claims by the underwriters and ensure the work progresses as per the agreed schedule.
43 Liability for Accidents and Damages

43.1.1. The Agency shall be responsible to provide group accidental insurance to its employees and in
case of any accident occurring to any of the employees engaged by the agency, no compensation
shall be payable by JBVNL. The Agency on demand from JBVNL shall have to produce the copy
of the valid insurance policy, covering the names of the employees engaged. The agency shall
also be responsible for the safety of its employees and in case of any safety threat from public,
natural calamity otherwise causing harm to its employees, JBVNL will not be liable for any
compensation to the agency and its employees.
43.1.2. If any fatal / non-fatal accident (Human / Animal) occurs due to any Electrical equipment, the
agency shall be held responsible and be liable to pay compensation under Compensation Act
1923 or as per office order no. 105 of JBVNL dated on 16.01.2015 & office order no. 1924 dated
on 29.09.2016 as amended from time to time (Whichever is applicable).
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43.1.3. The appointed Agency shall be liable for and shall indemnify JBVNL in respect of any injury to
person or property resulting from the negligence of the Agency/ its manpower or from defective
work but not from any other cause. Agency shall fully cooperate for investigation in the matter.
43.1.4. Suppression of information of any electrical accidents will lead to the automatic termination of
the contract.
43.1.5. In the event of fatal/non-fatal electrical accident, the Agency shall take immediate step to inform
such accidents to the Executing Authority immediately. The Executing Authority shall also take
further action & inform such accident to Electrical Inspector & designated Police Station of the
area immediately. Agency shall cooperate with Police, Electrical Inspector and JBVNL officers
for investigation in the matter.
43.1.6. In case any incident is found out/reported where information regarding any electrical accident
is not communicated or deliberately delayed from agency’s end then JBVNL reserves the right
to take appropriate action including termination of contract.
43.1.7. For non-fatal electrical accident, the Agency needs to take immediate step to hospitalize the
affected employee and shall bear the complete cost of treatment/compensation if any. JBVNL
shall not be responsible to pay such cost/compensation.
43.1.8. Provided that the Agency shall not be liable for any loss or profit or loss of Contract or any other
claim made against the JBVNL not already provided for in the Contract, not for any injury or
damage caused by or arising from the acts of the JBVNL or of any other person or due to
circumstances over which the Agency has no control, not shall his total liability for loss, damage
or injury under this clause exceed the total value of the Contract.
43.1.9. The Agency will indemnify and save harmless the JBVNL against all actions, suits, claims,
demands, costs, or expenses arising in connection with injuries (other than such as may be
attributable to the JBVNL or his employees) suffered prior to the date when the work shall have
been taken over hereof by persons employed by the Agency on the work, whether at common
law or under the workman's compensation Act-1923 or any other statute in force at the date of
Contract relating to the question of the liability of employees for injuries suffered by employees
and will if called upon to do so take out the necessary policy or policies of insurances to over
such indemnity.
43.1.10.The Agency shall insure against such liabilities with an insurer approved by the Engineer and
shall continue such insurance, during the whole of the time that any person(s) are employed by
him on the works and shall when required produce to the General Manager (Revenue) JBVNL
or General Manager-cum-Chief Engineer, and concerned Electrical Superintending Engineer of
the respective Electric Supply Circle such policy of insurance and the receipt for payment of the
current premium.
44 Fall Back Arrangement

44.1.1. In the event of failure of the Agency to fulfil its obligations, duties and responsibilities as per the
agreement terms, JBVNL shall inter-alia have the right, at any time to resort to fall back
arrangement on its own.
44.1.2. Under this plan, JBVNL shall take charge of all facilities and systems whether in operation or
under execution after giving one month suitable notice as provided in the agreement and can
recover from the security deposit the losses suffered due to such failure. If the security deposit
is insufficient, the Agency shall pay the difference to JBVNL failing which JBVNL shall have
right to recover the sum through legal or other means.
44.1.3. The JBVNL shall have the right in such circumstances to manage the system itself after taking
charge of the facilities as above or through any other Agency as it may deem fit and no claim of
Agency for compensation in this respect shall be entered.
44.1.4. The JBVNL shall have the right in such circumstances to blacklist/bar/disqualify the Agency
from participation in any future tender of JBVNL.
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45 Subletting of Contract
The Agency shall not be allowed to sublet/ subcontract the Contract to any other Contractor.
46 Change in Laws and Regulations

Unless otherwise specified in the Contract, if after the date of the Submission of B ids, any law,
regulation, ordinance, order or bylaw having the force of law is enacted, promulgated, abrogated, or
there is any change in the place of the business that subsequently affects the Contract price, then such
Contract Price shall be correspondingly revised, to the extent that the Contractor has thereby been
affected in the performance of any of its obligations under the Contract.
47 Performance Review
47.1.1. The performance of the Agency will be reviewed on quarterly basis (i.e. after completion of every
three months) by a committee constituted by the General Manager (Revenue) in which GM cum
CE (of the electric supply area) will be one of the member. The review committee for each
Electric Supply Area shall comprise of the GM (Revenue), concerned General Manager-cum-
Chief Engineer (Electric Supply Area), GM (A&R), GM (IT), DGM (Revenue), Senior Manager
(Accounts) and Senior Manager (Revenue) or any other authorized representative as decided by
the General Manager (Revenue).
47.1.2. In case Agency fails to deliver satisfactory performance, then penalties shall be applicable from
time to time as per Clause 8 of Section III of this RfP.
47.1.3. In case the Billing Efficiency performance of any Electric Supply Area where the Agency is
operating, is not satisfactory as per the standard defined in Section III of this RfP, then the
contract of the Agency shall be terminated for such Electric Supply Area.
47.1.4. The agency shall be paid the service charges post deduction of the associated penalties, contract
may be rescinded/terminated and the Agency shall be barred from participating in future
JBVNL tenders.
48 Settlement of Disputes
In the event of a dispute or difference of any kind whatsoever shall arise between the Parties under
the chairmanship of Executive Director (C&R) in connection with or arising out of the agreement or
the breach, termination or validity hereof, the Parties shall endeavor to resolve such dispute in good
faith in the first instance within 30 (thirty) days of the notice of such a dispute by mutual discussions
between the Parties.
49 Governing Laws and Jurisdiction

This agreement shall be governed by and construed in accordance with the Laws of India. Any legal
proceedings in respect of any matters, claims or disputes arising out of or in connection with this
agreement shall be under the jurisdiction of court in Ranchi.
50 Force Majeure
If at any time during the continuance of the work the performance in whole or in part by either party
of any obligation under this Contract, shall be prevented or delayed by reasons, of any war, hostility,
acts of public enemy, Civil Commotion, sabotage, floods, explosion, epidemics, fires or other acts of
God, strikes and lockout, (for which certificate of labour commissioner be produced) (hereinafter
referred to as 'eventualities') then, provided notice of the happening of any such eventuality is given
by either party to the other within 15 days from the date of occurrence thereof, neither party shall by
reasons of such eventuality be entitled to terminate this Contract nor shall either party have any claim
for damages against the other in respect of such non-performance or delay in performance and
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execution of work under this Contract shall be resumed as soon as practicable after such eventuality
has cease.
51 Change of Quantity
a) The JBVNL reserves the right to increase or decrease the number of consumers as specified in the
accompanying technical specifications as may be necessary, at the time of award of Contract or
during the execution of the Contract. Any item can be deleted in total, if not required during
execution. It is intimated that all the consumers under the Sub-Divisions of all the respective circle
included in this specification are to be billed/handled by the Agency.
b) However, any specific group of consumers based on category or any other criteria may be included
/ excluded from the scope of Contract at any time during the execution of the Contract and shall be
sole discretion of the Nigam.
c) JBVNL reserves the right to appoint, at any time during the contract period, Urja Saathi/distribution
franchisee for any area falling under JBVNL or install smart meters in certain areas or if due to any
other technological advancement the requirement of Urja Mitra is over, JBVNL may terminate the
contract as per clause 9.4 of Section III.
d) JBVNL reserves the right of increasing or decreasing the area of operation of the Agency at any time
during the execution of the Contract and there is no minimum commitment of work.
52 Contract Period
a) The Agency shall be appointed for an initial period of three (3) years. However, JBVNL may agree
to extend the Contract period for a further period of maximum two (2) years on the same rates, terms
and conditions/up to fresh contract, whichever is earlier.
b) In the absence of agreement before two months of the expiry of the Contract period, the agreement
shall automatically terminate at the end of three (3) years without the need of either party giving any
notice to the other party.
c) The Contract period of Three (3) years shall be considered after the Pre Go Live Phase of three (3)
months i.e. the first 3 months from the date of acceptance of LOI by the Agency. The Agency shall
not be eligible for any payment / incentives during the Pre Go Live phase. The Pre Go Live phase of
Three (3) months is being provided to the Agency for survey, deployment of Urja Mitras and
necessary hardware.
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Section-III: Scope of Work (SoW)
1 General Description
The Agency shall deploy the requisite infrastructure at its own cost and shall be allowed to retrieve the
same after expiry of period of the contract. JBVNL shall pay the ‘Eligible Payment’ on per consumer
basis for all the consumers billed by the Agency as elaborated in Clause 8 (Section III) of this document.
The ‘Eligible Payment’ shall also be subject to incentive and Liquidated Damages as per conditions
contained in this RFP document. All data generated and analyzed for purpose of this ‘Scope of Work’
shall be the property of JBVNL, at all times, and the Agency has to maintain confidentiality and
necessarily handover the same to JBVNL at the end of Contract period or at any time, as required by
JBVNL.
The Agency shall assist JBVNL officers in updating the details of new as well as previously uncovered
consumers including their name, address, connected load, consumer category, meter status, mobile
number, linking of Aadhaar (optional) etc.
Activities under the scope of work, for a given Electric Supply Area must be completed within the
timeframe prescribed in this RfP and as per the directions of JBVNL’s Nodal Officer for the concerned
Electric Supply Area. The Agency shall have to prepare a schedule for Spot Online Energy Bill Generation
& distribution as well as Bill Distribution (Offline Billing) so that all consumers receive their bills in a
regular manner. The Agency, at any time during the tenure of the contract, shall not expect any kind of
technical assistance (except for the billing application & server) from JBVNL in order to successfully
execute the activities as detailed in this RfP.
JBVNL Pre-paid Consumers
Hazaribagh & Medininagar Area boards of JBVNL has a total declared effective consumer base as per
Annexure 1 of this tender document, out of which the existing and future prepaid consumers have also
been mentioned in the Annexure.
This may lead to reduction in the billing consumer base of the Agency, for which the Agency would have
bid initially. The bidder should keep in mind of this fact and bid accordingly.
It is to understand that, if JBVNL intends to generate and provide the bills to its pre-paid
smart consumers, the agency would have to carry out all the necessary tasks and ensure
bill delivery at the same quoted price/consumer under Schedule 9 of this bid.
The detailed Scope of Work has been elaborated in the sections discussed hereunder.
2 Billing Methodology
The appointed agency must bill the consumers in ‘online’ mode through OCR technology for 100% of
JBVNL consumers. In the cases where there is poor/no connectivity, the UMs must take the readings
on their devices which shall be synchronized by the UMs in good network area to generate bills. The
generated bills after synchronization must be served to such consumers by the meter reader. The
following sections describe the way and means to carry out billing:
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2.1 Pre Go-Live Phase

The first three (3) months, after the acceptance of LOI by the successful bidder, shall be considered
as Pre Go-Live Phase.
During this phase, the new Agency shall be assisted by the previous Agency and field staff of JBVNL
for identification of consumers, consumer mapping. Further, the Agency has to carry out activities
like selection of UMs, purchase of android based smart mobile devices, purchase of Bluetooth printer
and its integration with JBVNL’s billing software, training of Urja Mitras etc. JBVNL consumer
mapping should be carried out through the Software/Application provided by JBVNL. KYC and Geo-
tagging of consumers would be carried out during the process of consumer mapping. Geo tagging is
necessary to ensure online consumer billing.
2.1.1 Printing, Supply and Sticking of QR Code stickers at JBVNL

JBNVL intends to implement QR Code Sticker based billing at consumer premise. This activity shall
be carried out within the first six months from the project start date including three
months of Pre-Go Live Phase as indicated in this Tender Document. JBVNL expects the Agency
to adhere to the approach described in this Tender Document with possible improvements thereto.
Detailed Scope
The scope primarily consists of following activities and works to be carried out by the bidder for
JBVNL.
I. Printing Sticker:
a) Agency will be provided consumer wise variable QR code Sticker in soft format and Agency shall
print the same at its own cost.
b) DISCOM will provide consumer details and QR code to print on sticker.
c) Supply of QR code sticker as per the technical specifications as follows:
▪ Label Size: 100x50 mm QR Code.
▪ Size: Minimum width 36mm, length 26mm.
▪ Printing Resolution for QR Code minimum 300 dpi.
▪ Material: SMI 4311/Avery Dennison Non-Terrible Label For 1000 Packing Core Size
1" Winding Outside.
II. Deliverables:
The bidder shall carry out the following deliverables-
a) Consumer KYC details as mentioned in Annexure – 2 of this tender document required for the
preparation of QR code.
b) Pre-Despatch Acceptance Test (Bidder must provide sample QR code sticker for approval).
c) Approval of Sample (DISCOM will provide acceptance of sample)
d) Printing and sticking of QR code sticker.
III. Acceptance Testing
The following are the acceptance test which shall be carried out as part of this project :
a) Pre-Dispatch Acceptance Test (Sample testing)
▪ This test shall be undertaken at any office as communicated by GM (Revenue), when the
successful bidder declared the arrival of its consignments.
▪ Sample of QR code sticker will be scrutinized by JBVNL thoroughly in terms of the technical
requirements of the RFP/tender.
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▪ After the successfully completion of the test, the successful bidder will be issued a Pre-Dispatch
Acceptance certificate/approval.
▪ The tested sample will be sealed and retained by the JBVNL as future reference point.
▪ In case any deficiency is found during the sample test, the entire consignment may be rejected
and the successful bidder will have to supply fresh sets of QR code Sticker.
▪ JBVNL will also conduct Post-dispatch sample testing of the approved consignment. In case
there is any deviation found in the post-dispatch consignment against the JBVNL tested
sample, then the entire consignment may be rejected and bidder will have to supply fresh sets
of QR code Sticker.
IV. Site Implementation of QR Code
Along with Consumer mapping and Geo-tagging of the consumers, the Agency has to ensure sticking
of QR codes along with consumer details as shared by JBVNL near the consumer meter at the premise
of all the declared effective consumer base provided by the respective Area Board. This QR code along
with consumer details would be utilized for consumer billing. The Agency has to ensure sticking of
QR code at the premise of new consumers too (as and when they become JBVNL’s consumer), during
the entire tenure of this project. Also, if the QR code at any consumer premise is not readable by the
scanner at any point of time during the project tenure, the Urja mitra shall inform the same to the
Agency and the Agency shall ensure re-sticking of the QR code at the consumer premise, at its own
cost for which no extra cost shall be provided to bidder by JBVNL.
It is to be noted that the Agency shall have to complete the above-mentioned work
above within first 6 months of the completion of the Pre Go-Live Phase.
Consumer Identification and Mapping in Offline Mode
As per procedure detailed in Clause 2.3 (Section III) of this RfP
2.2 Post Go-Live Phase

After the end of first three months of the Pre Go-Live Phase, the selected agency must initiate the
billing in the Area Board. The Billing cycle for all consumer categories shall be on monthly basis.
However, JBVNL reserves the right to change the Billing Cycle for any category of consumers as per
its discretion.
It is to be noted that one (1) Urja Mitra shall be allowed to generate only 150 consumer bills per
day in both Rural and Urban areas, which may be subject to revision by JBVNL at any time during
the tenure of the contract. However, the Agency shall be responsible for billing of all the consumers
in its area of operation and shall also ensure that there is no loss of revenue to JBVNL due to non-
billing/delayed billing/ wrong billing etc. by the Agency.
The selected Agency through Urja Mitras will carry out the work of OCR Billing for all LT consumers
as follows:
a) The Agency shall prepare a schedule for real time spot online energy bill generation and
distribution and all the Urja Mitras must follow the schedule so that consumers receive their
bills in a regular manner.
b) The UM shall first scan the QR Code containing the consumer details though the camera of the
android based smart phone and select the option to generate bill. Upon selecting the option to
generate the consumer bill, the UM should scan the current month’s energy reading from the
consumer meter through OCR technology (Artificial Intelligence). The software application for
the same would be provided by JBVNL. The billing is to be carried out on the billing software.
For the same, the UM shall place the smartphone camera in front of the consumer meter and
the meter reading shall be automatically captured in JBVNL’s billing software.
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c) The digital photo is to be captured by the UM and shall be taken such that the entire meter /
meter reading and the label are displayed clearly. The dimensions of the photo shall be
sufficient to capture these details with clarity. The Urja Mitra must take utmost care while
taking image of a meter, as undetectable/hazy/unclear images are liable to be discarded and
shall attract applicable Liquidated Damages.
d) For cases where bill through OCR is not generated due to reasons like Premises Locked, Meter
Faulty etc., it would be mandatory for the Urja Mitra to take a photograph which would be part
of the billing details of the consumer.
e) For cases where there is no connectivity, bills shall be generated in ‘Offline Mode’ as detailed
in Clause 2.3 of this Section.
f) The Urja Mitras must ensure that the GPS locations are captured at the time of consumer
billing. Urja Mitra shall also be monitored based on the location captured on the device and
the GPS location of the consumers. For all consumers (including offline consumers), the UMs
would be able to generate the bills only within 30 square meter of the premise.
g) The agency has the onus to help clean JBVNL’s billing data by providing necessary reports as
mentioned in this tender and ensure continuous updation of correct billing data in a timely
manner.
2.2.1 Responsibility of the selected Agency:

The selected agency shall be responsible for carrying out the following activities under this tender:
a) The agency shall ensure that UMs carry out 100% OCR meter reading for LT Consumers in
Online Mode using the Android based smart mobile (with printer) or through ‘Offline Mode’
in the areas with poor/ no internet connectivity, incorporating the following aspects:
i. Consumer Profile Details:

Carry out the KYC by updating details of consumers such as mobile number, E-mail ID,
Aadhaar ID (optional), consumer address (additional information like landmark), meter
details etc., in the billing database as per Annexure – 2.
ii. Bill Generation & Delivery Work:
Billing in OCR Mode
• The UM must generate the bill at the consumer premise as per the procedure mentioned
under Clause 2.2 (b) above.
• Completing meter reading input steps on the smart mobile device.
• Print the consumer’s bill at its premise through the handheld printer with good quality
print ink and paper.
• Hand over the bill generated to the consumer
Billing in Offline Mode
As per procedure detailed in Clause 2.3 (Section III) of this RfP
iii. Surveillance Work & Report:
The Agency shall have to carry out surveillance work on regular basis and shall submit
Electric Supply Division wise surveillance report regarding the following in the format as
enclosed with this RfP at Annexure 2:
• Instances of consumer meter by-pass,
• Tampered meters,
• Ghost Consumers (Consumers available in JBVNL database but not on site)
• Theft of electricity by direct hooking or other means.
• Electricity being consumed without any proper meter connection,
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• Those consumers who have proper metered connections but are not there in JBVNL’s
database, are to be reported back to JBNVL.
• LD but running case
The Agency shall have to submit the above surveillance report on quarterly basis to the
concerned AEE (Supply) (in hard & soft format) with a copy to GM-cum-Chief Engineer of
the concerned Electric Supply Area, ESE (Supply), EEE (Supply) and GM (Revenue) and
the Nodal Officer of the concerned Electric Supply Area. Thereafter, the suspected sites
shall be examined by the concerned EEE/AEE/JEE under the supervision of ESE of the
respective Electric Supply Circle. An incentive of Rs. 100 /genuine case (after verification
by competent authority) would be provided to the Agency. Agency has to ensure that the
incentive against the genuine cases is being paid to responsible Urja Mitra.
b) The Agency shall have to submit an Exception Report with digital photographs to the Nodal
officer of the concerned Electric Supply Area on monthly basis with observations in the below
cases, with specific codes such for cases such as Meter faulty, Meter not readable, Seal broken
etc., in hard as well as soft copy:
• Premises locked: In case of door/ premises found locked cases, the Urja Mitra of the
Agency shall take photograph of the consumer door/premises stamped with GPS
coordinates and time of the visit and submit the same in its exception report.
• List of consumer premise with no meters, with details: The agency shall provide
the details of such premises with the captured GPS coordinates of the premises, a
photograph, consumer no. of neighboring/ nearby consumer, nearest DT along with
other details like name, address, phone no., if available
• List of Defective meter at consumer premise: In case of meter burnt or defective,
the Urja Mitra of the Agency shall take photograph of the meter stamped with GPS
coordinates, time of the visit, and submit the same in its exception report.
i. Detail list regarding consumer bills with defective meters/ burnt meter/ stopped
meter/broken meter.
ii. List of bills of JBVNL consumers with meter changed in current cycle.
iii. List of Consumers whose meter is not easily accessible in respect of height and
location with meter installed inside the premises.
iv. Any other report as and when required by JBVNL
c) Agency shall ensure that GPS lat./long. coordinates for each meter reading is captured while
generation of bill & Agency shall prepare a Comparison Report for a sample set of
consumers each month to ascertain that GPS lat./long. coordinates for a specific consumer is
consistent
d) For the cases where the bill could not be generated due to inaccessibility of meters/Premises
locked, the agency must follow relevant provisions of Jharkhand State Electricity Regulatory
Commission (Conduct of Business) Regulations 2016 or further Amendments thereof.
e) In case of average billing (due to defective meter/premise locked etc.), it shall be the
responsibility of the ‘Man with Dedicated System’ provided by the Agency to coordinate
between its Urja Mitras and JBVNL Officers/ Staff at Electric Supply Subdivision level, for
conducting verification of the condition of all such consumer meters for subsequent punching
of meter replacement advice
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f) The Agency shall have to ensure that it always keeps a proper check on the meter reading &
images captured by its UMs. JBVNL shall also be monitoring the quality of meter readings
recorded and images captured by the UMs and in case of any discrepancy, Liquidated Damages
as detailed in Clause 8.10 (Section III) of this RfP shall be applicable.
g) It shall be ensured that the Urja Mitra cannot set/ change the time, date and other such
parameters in the Android based smart mobile device.
h) Mapping and billing of new connections –
• The Agency shall be responsible for mapping of all the new connections to existing database
within 7 (seven) days after it is reflected in the dashboard and bill for such consumers is
generated within next 30 days. The Executive Electrical Engineer/Assistant Electrical
Engineer of respective JBVNL’s ESD shall be responsible for ensuring that after the
mapping of new connections, billing cycle of the consumers is initiated, and the first bill is
generated within next 30 days.
• JBVNL’s IT wing shall provide detailed status to the EEE/AEE regarding mapping of new
connection within 48 hours of allotment from concerned office.
• Support Manager would have the right to add new consumer profile as well as consumer
mapping with the UM in the system only for the first time. In case of any secondary changes
are required in the system, the same would be done by Electrical Executive Engineer (EEE)
of the concerned Electric Supply Division (ESD) of JBVNL only.
2.3 Billing of consumers in ‘Offline Mode’

In order to ensure that the consumers of JBVNL, who are located in areas where mobile tower
network is not available, are billed and corresponding revenue is collected from them, the Agency
shall have to carry out the billing work of such consumers in ‘Offline Mode’.
Identification of consumers to be billed under ‘Offline Mode’:

The Agency shall, during the Pre Go-Live Phase, carry out a detailed field study to check the
availability of mobile network of all telecom network providers across the Agency’s area of operation
in order to ascertain the number of consumers to be billed in ‘Offline Mode’. Based on the field study,
the Agency shall submit a report to the Electrical Executive Engineer (EEE) of the concerned Electric
Supply Division (ESD) of JBVNL.
The consumer database provided by the Agency in its report in soft format (MS Excel) shall be duly
verified by the EEE/ESD after conducting a field visit on sample cases basis. The report so verified
by the EEE/ESD shall then be forwarded to the Electrical Superintending Engineer (ESE) of the
concerned Electric Supply Circle for further approval. The ESE shall then forward the report to the
General Manager – cum – Chief Engineer of the concerned Electric Supply Area for final approval.
The report so approved by the GM-cum-CE of the concerned Electric Supply Area and shall be sent
to JBVNL IT Team. This report shall be considered as the ‘Baseline Data’ for all the consumers which
shall be billed under ‘Offline Mode’ and will be tagged in the billing software as “Offline Consumers”.
The Agency shall however be allowed to revise the offline consumer data every three (3) months for
which the Agency shall have to follow the due process as detailed above. The report shall contain
details of the variation in the number of consumers w.r.t. the previous report to be billed under
‘Offline Mode’ which shall be considered for the next three (3) months only after due verification &
approval by the same authority which had approved the baseline offline consumer data. It is further
39
clarified that in case the Agency does not timely submit its report for the next quarter, then JBVNL
shall consider the consumer data as per the previous quarter’s data.
Billing Mechanism:
It is to clarify that only those consumers which would be declared by the Agency as offline consumers
and verified by JBVNL would be allowed for offline consumers. The billing of all consumers to be
billed under ‘Offline Mode’ shall be carried out as follows:
1. Urja Mitra (UM) shall visit the Consumer’s Premise
2. UM shall enter “Consumer Number” and “Sub-Division Name/Number” into the billing
application on its mobile device.
3. UM shall see a Pop-Up being shown on the mobile screen stating, “Offline Consumer”.
4. UM shall then go to ‘Offline Billing’ section in the Mobile Application, wherein the UM shall be
able to see a list of Consumers, whose details were saved, would be shown in the mobile
application.
5. The UM would then select the consumers one by one and click on “Confirm”.
6. The Urja Mitra shall then capture a Photograph of the Meter Reading and shall enter the
Current Meter Readings and Meters Status along with remarks into the Mobile Applicationand
shall then press “Save Data” button in the Mobile App.
7. The UM after capturing all the reading shall then visit the nearest Section/ESSD/Substation
Office of JBVNL or shall go to a nearby area where mobile network is available and shall open
the Mobile Application.
8. UM shall then press the “Generate Bill” Button. Before clicking the “Generate Bill”, in case UM
is of the view that the Bill amount is Wrong/Exorbitant/Absurd/High Billing, the UM must
start from the Step-1 for wrongly billed consumers.
9. Thereafter the UM shall print the bills generated and shall then deliver it to the respective
consumers who were billed in ‘Offline Mode’.
Further, it is also clarified that JBVNL reserves the right to revise the billing mechanism for ‘Offline
Billing’ at any time during the validity of the contract. If, during the process of this tender or
during the entire tenure of the Agency with JBNVL, some methodology/technology is
derived by JBVNL to carry out the billing of offline consumers through OCR
technology (as per the actual meter reading on spot) and the Agency is billing the
Offline consumers through OCR based technology; in that case, the Agency shall be
eligible to get 100% of the Quoted rate/consumer as per Schedule 9 of this tender.
2.4 Comprehensive Dashboard
A comprehensive dashboard would be provided by the Agency which shall be compatible with
JBVNL’s billing software, or any other IT platform available with JBVNL. The accessibility of this
dashboard would be available with GM (Rev), GM(IT) and any other official at site, not below the
rank of EEE. The Dashboard shall maintain the following data:
• No. of UMs available per day

• Bills generated per day by UMs
• Consumer billing route map
• Consumer Collection Report
• E-wallet Recharge status
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3 Revenue Collection
3.1 Through E-wallet/Any other mode
• Urja Mitra shall be required to collect the payment through financial technology
supported Digital Collection System in the form of E-wallet or any other digital
mode as provided by JBVNL during the Spot Billing from the consumer.
• The Urja Mitra agency will have to maintain balance in its respective e-wallet, of not less than
Rs.10,000 for rural areas and Rs.20,000 for urban areas, and the cash collected from the
consumer shall be adjusted against the balance in e -wallet.
• The billing agency shall recharge the e-wallet of Urja Mitra accordingly and the collected
amount shall be deducted from e-wallet of the respective Urja Mitra.
• After entering valid consumer number/ account number, consumer details along with amount
payable to consumer will appear. The Urja Mitra will enter amount collected from the
consumer and receipt will be generated through Bluetooth printer which shall be handed over
to the consumer.
• The Urja Mitra must not collect part payment from any consumer at any point of time.
• Urja Mitra wise and sub-division wise daily collection report duly signed by concerned Support
Manager of the agency has to be submitted in division office. The agency shall maintain
adequate balance in e-wallet of Urja Mitra and top-up /recharge the e-wallet through
NEFT/RTGS, Net banking, Credit card/debit cards. Cost incurred in top-up /recharge shall be
borne by agency.
• JBVNL has the discretion to change the collection methodology or bring new methodology as
and when it feels deemed.
The Agency should be willing to inculcate any other new mode of collection as introduced by JBVNL
for betterment of its system from time to time.
4 Deployment of Manpower
The Agency shall be responsible for deployment of adequately trained manpower as Urja Mitras with
the following conditions:
a) One (01) Urja Mitra shall be deployed for every 1000 consumers in all areas, to be available on
all working hours.
b) The minimum requirement for the Urja Mitra is mentioned in the below table. Further, the
Agency shall provide all necessary trainings to the Urja Mitras to handle and operate the
Android based smart mobile (with printer) and all other necessary equipment.
c) The agency must ensure that the Urja Mitras, being the foundation of this project and agency’s
engagement with JBVNL, are paid salary and benefits equivalent to at least 60% of the price
bid per consumer by the agency as mentioned under Schedule 9 of this tender.
d) Any recruitment done by Agency and advertisement regarding the same shall be carried out only
under the purview of the GM (Area Board). No recruitment or related advertisements would be
done without intimating to the GM (Area Board). The Agency shall strictly not use the name of
JBVNL for recruitment purpose. List of UMs shall be shared by the Agency to GM (Area Board)
for pre-approval. Only approved UMs by GM (Area Board) shall be considered for deployment.
e) The Agency shall ensure that all the manpower provided by them for the work towards this RfP
should not have any criminal record history. The Agency shall submit police verification report
regarding the same. In case any criminal record of any manpower is found by JBVNL or reported
to JBVNL, then the Agency shall have to remove such manpower, taking necessary legal actions
and shall immediately provide a replacement for such manpower.
41
f)
UMs currently associated with JBVNL should have no written complaints/ not terminated by
JBVNL.
g) The Agency has to ensure that the Urja Mitras in a Sub-division of an Area board are deployed
on rotational basis and that they are rotated every six months i.e. Urja Mitras deployed for the
billing and collection activities in a sub-division should carry out the activities in that area for 6
months only and then their route map is to be changed. The approval of the changed route map
is to be given by Nodal Officer of JBVNL.
h) The agency shall have to maintain minimum number of manpower as per following table:
Manpower
Manpower Description Office Reporting
Number
Urja Mitra • To do billing (meter reading Section JEE, Section 1 UM per 1000
(UM) and bill distribution) of consumers in all
consumers using the Android areas
based smart mobile device or
offline billing, as applicable
• Billing agency to pay them
salary and benefits equivalent
to 60% of the financial quote
per consumer by the agency
• To be at least a Graduate
pass/Diploma holder for
urban areas and 12th
Grade/ITI passed for rural
areas/panchayats.
• To have basic knowledge of
operating Android based
smart mobile devices
• To be of at least 18 years age
Man With • To assist JEEs/ AEEs in 100% ESSD AEE, ESSD 1 Resource for each
Dedicated billing of high value Sub-division
System (i.e., consumers
Manpower with • Ensure coordination between
Laptop/ JBVNL and Urja Mitras at
Desktop) Section/ subdivision level
• To be graduate in any
discipline
• To have knowledge of
operating computers
Support • To ensure consumer ESD EEE, ESD 1 Resource per ESD

Manager connections are correctly
mapped with the respective
metering scheme.
• To coordinate with EEE, ESD
and visit consumer premise
for billing activities of atleast
1% of consumers in that billing
area.
42
Manpower
Number
• To monitor performance of
UMs and to cross verify billed
units of at least 1% of OK
meter reading by UMs and in
case of any exigency, they
should be ready to bill the
consumers.
• To check status of consumers
not billed for more than 3
months
• To coordinate work of meter
replacement
• To assist EEE, ESD in
resolution of consumer
complaint regarding billing
• At least 3 years of experience
in handling similar work
• To be graduate in any
discipline
operating computers
• To assist EEEs for monitoring
and execution of billing
activities as per the scope of
work of the Billing Agency.
Data Consultant • Surveillance report ESC / ESE, ESC / 1 DC per Circle who
(DC) • Exception report ESA GM-cum- shall report to both
• To monitor the work of UMs/ CE, ESA ESE, ESC, & GM-
Man with Dedicated System/ cum-CE, ESA.
System Operators.
• To coordinate with ESE, ESC
and GM-cum-CE, ESA.
• To keep track of billed units
w.r.t. input energy in
ESC/ESA and to improve
billing Coverage
• To coordinate with Program
Coordinator for interventions
to handle such works
• To be graduate in Science
operating computers
43
Manpower
Number
Program • To maintain updated billing JBVNL ED (C&R)/ 1 Program

Coordinators and collection information HQ. GM Coordinator per
and present it to JBVNL (Revenue) Agency to be
Management stationed with the
• To act as single point of Consumer Helpdesk
contact to issue directive or Team at JBVNL
get feedback Headquarter.
• 10% of consumer bill
satisfactory report
• Consumer grievance handing
related to bill
• Consumer Mapping &
Indexing
• Resolve issues related to
billing software for the Urja
Mitras
• Checking of Billing Fail
• BE/B.Tech/MCA with at least
5 years of relevant experience
Technical • Analyzing data using JBVNL ED (C&R)/ 2 Technical Handler

Handler statistical techniques, HQ. GM per Agency to be
implementing, and (Revenue) stationed with the
maintaining local databases, Consumer Helpdesk
gathering data from primary & Team at JBVNL
secondary sources (IT Headquarter.
solutions deployed at JBVNL)
for identifying, analyzing, and
interpreting trends from the
data.
• Responsible for developing
information driven insights to
help identify trends and
opportunities for providing
solutions & recommendations
for informed decision making
by the JBVNL Management.
• M.Sc. in Statistics/BE / B.
Tech. in Computer Science
/Information Technology /
Electrical Engineering /
Electrical and Electronics
Engineering / Data Analytics
• Language or Tool: SQL and
R/MATLAB/Python Java,
oracle
44
Manpower
Number
Consumer Help • 10% of consumer bill JBVNL ED (C&R)/ 2 Resources per

Desk satisfactory report HQ. GM Agency to be
• Consumer grievance handing (Revenue) stationed in a
related to bill Consumer Helpdesk
• Consumer Mapping & Team at JBVNL
Indexing Headquarter.
• Resolve issues related to
billing software for the Urja
Mitras
• Checking of Billing Fail
• To be at least a Graduate in
any discipline having a
knowledge of handling
computers
i) The Program coordinators must be stationed at JBVNL- HQ and maintain the Consumer
helpdesk team to monitor the monthly billing and coordinating for achieving monthly billing
targets.
j) The agency shall ensure continuity of Urja Mitras and any replacement of Urja Mitra shall be
allowed only if prior written intimation with justification is submitted to the Nodal Officer of the
concerned Electric Supply Area. The agency should ensure a continuous dialogue/ information
to the Nodal Officer for deployment/ Replacement etc. of Urja Mitras.
k) The Agency has to coordinate and arrange for training of its manpower on the billing software
with the Software Service Agency and the cost of travelling, boarding and lodging will have to be
borne by its own. JBVNL shall not provide for any Travel Allowance for such trainings.
l) The Agency shall fully understand & recognize that this assignment is a Customer facing process
involving image of JBVNL and therefore the Urja Mitra deployed shall be adequately qualified,
presentable and with I-Card, uniform with specification as provided under Annexure 4 and
should be consumer friendly and of high integrity.
m) The Agency shall furnish a detailed list of technical and skilled personnel to be deployed under
this assignment, along with their educational qualification and experience, to the concerned
Nodal Officer at the starting of the contract period and thereafter on half-yearly basis. The
manpower deployed by the Agency or removal of Urja Mitra due to bad workmanship for spot
billing activities shall be finalized after approval of the Nodal Officer of respective Electric
Supply Area Board. The decision along with suitable rationale by the Nodal Officer in this regard,
after due approval from the General Manager-cum-Chief Engineer of the concerned Electric
Supply Area, shall be final and binding on the Agency.
n) JBVNL reserves the right to inspect the personnel/office/works of the Agency and call for
further necessary information to carry out capability assessment of the technical and skilled
personnel to be deployed by the Agency. The decision of the Nodal Officer shall be final in this
regard.
o) The Agency will engage the personnel for the purpose of execution of works assigned under this
RfP & related Contract agreement, as per their own Terms and Conditions.
p) The compliance of all statutory provisions with regard to its employees will be the sole
45
responsibility of the Agency. Any financial loss to the JBVNL in this context will be compensated
by the Agency. Further, the personnel employed by the Agency will have no claim of employment
or compensation, if any, from the JBVNL. The Agency will abide by all the laws of the land.
Ensuring good antecedents of personnel deployed shall be sole responsibility of the Agency.
q) In case, due to any reason, if the Urja Mitra is not available then it will be the responsibility of
Agency to make alternative manpower arrangements (along with ID card, uniform, hardware
etc.) and support required from JBVNL’s side shall be provided, including technical support
from the Software Service Agency (SSA)/ JBVNL such as unique ID / software/ application etc.
The Agency may appoint suitable number of Urja Mitras to ensure the continuity in billing
activities required to be undertaken do not get hampered due to absenteeism of an Urja Mitra.
r) It is to be noted that the access of all the manpower of the Agency including the Urja Mitras shall
be limited up to the meter place only at the consumer’s premise.
s) The agency shall ensure that, in case of any complaints against Urja Mitra are received by
JBVNL, the Urja Mitra shall be replaced within a period of one month, with due intimation to
the Nodal Officer of the concerned Electric Supply Area. If the Agency fails to replace such Urja
Mitras, then the Nodal Officer shall have blocked the login credentials to the billing system for
all such Urja Mitras.
t) The Agency shall ensure that the monthly payments to its staff i.e., the Urja Mitras, Support
Managers, Technical staff, etc. is done on or before the last day of the respective month.
u) The Agency shall ensure proper and timely deployment (within one month) of manpower
required under this assignment and as per the requirement of qualification and experience as
mentioned under this assignment. If the manpower’s work is found to be unsatisfactory as per
the requirements of JBVNL; he/she shall be replaced by the Agency on immediate basis. If the
above issues persists for more than three (3) months, JBVNL has the right to terminate the
contract with the Agency as per clause 9 of this agreement.
v) The Agency shall ensure signing of daily attendance register before the competent authority by
its employees deployed at JBVNL for the assignment wherein the attendance of Man with
Dedicated System, Support Manager, Data Consultants, Program Coordinators, Technical
handlers and Consumer Helpdesk Team would be cross-checked and verified by JBVNL on
monthly basis before making any kind of payment. The fees to be paid shall be proportionately
deducted against number of days absent per resource. These resources should be available in
the designated office of JBVNL on all working days. Holiday/Leave (CL) applicable for JBVNL
employees will also be available for deployed team/resource.
w) JBVNL may provide, as per availability, office space to Agency in its field offices at
Headquarter/Area Board/Circle/Division/ Sub-Division office for carrying out operational
activities pertaining to the Contract. The Agency shall arrange all facilities / furniture /
infrastructure etc. at its own cost.
x) Existing Urja Saathis (having no criminal records / no written complaints/ not terminated by
JBVNL), who are deployed in different electric supply areas against JBVNL Office Circular No:
01 dt. 22/07/2022 & 01 Dt. 12/06/2023 against BOD approval vide Agenda item No. 55-14 dt.
04/05/2022 & 66-11 dt. 04/05/2023 and are currently associated with JBVNL for billing and
collection activities; shall be given relaxation against the required educational qualification
criteria. The Agency shall give preference to these Urja Saathis to be selected for the work of
Urja Mitras, provided they are having satisfactory performance, ascertained from concerned Sr.
Mgr. (Technical) and DGM (Technical).
y) For resources other than UMs, JBNVL reserves the right to reduce/select the manpower as per
its requirement.
46
5 Deployment of Infrastructure
5.1 Android based Smart Mobile Devices with printers
a) Agency shall supply Android based smart mobiles having at-least 4 GB RAM, with 32 GB ROM
with inbuilt camera (at least 12 megapixel) and the latest available android OS (Version higher
than 9), GPS, GPRS, portable printer (Thermal), good quality paper and ink suitable for monthly
/ Bi-monthly reading of all consumers as per the required quantity to each Urja Mitra. The
Android based smart mobile device should be always compatible with the billing software of
JBVNL during the contract period.
b) Each Urja Mitra to be deployed by the Agency would have an application having unique
password for login to their Android based smart mobiles, mapped specifically to the Urja Mitra
through Aadhaar and the smart mobile device’s IMEI number. The Android based smart mobile
with printer for on-site bill printing would be in scope of Agency.
c) All the electronic devices like the Android based smart mobile with the printer etc. shall be
exposed to difficult field conditions. The Android based smart mobile with the printer shall be
capable of working all through the day on the inbuilt battery power or through the power bank
provided to Urja Mitra by the Agency. Agency shall make efforts to maintain a good uptime of
the devices. It can be achieved by selection of good quality hardware with due consideration of
temperature withstanding, water resistant and shock proof body, drop test compliance etc.
Moreover, the Agency shall take all necessary steps to ensure longer life of the android based
smart mobile devices and printers.
d) The agency shall maintain the Android based smart mobiles with the printers in good running
conditions and shall also ensure prompt support in case of any machine failure. The Agency
should maintain an inventory of spare devices to the extent of at least 10% of the total
devices deployed for prompt replacement in the event of any failure/ damage etc. and for the
use of JBVNL employees. Whatsoever, delay in work due to faulty devices shall not be accepted
and shall be subjected to Liquidated Damages.
e) The Agency shall procure sufficient pre-printed stationery and accessories required for issue of
spot bills. After finalization of mandatory information to be pre-printed on billing stationary by
JBVNL, spot billing has to be undertaken on predetermined format. The Agency shall print the
spot energy bills on top coated thermal paper of quality HS 65 GSM with high tensile & tear
strength, having width of 3 inches (3”), with minimum optical density of 1.7 and minimum life
of one year.
f) The Agency shall also maintain two (2) additional Android based smart mobiles with the
printers in good running conditions along with its aligned stationaries at sub -division level.
These devices shall be at the perusal of the AEEs of the sub-division for necessary usage of HV
consumers.
g) JBVNL is not liable to provide any kind of security to the Agency against procurement of its
Smart Mobile devices, printers and any associated materials required for successful execution
of billing and collection activities.
h) The Agency shall be allowed to retain the ownership of all the devices owned and deployed on
expiry of the Contract.
i) Android based smart mobiles with printers and all related expenses i.e., operational, incidental,
overhead, insurance, and consumable, including GPRS data, SIM charges etc. thereof will be
borne by the Agency.
j) To ensure 100% online billing, the Agency shall provide UMs with SIM card of that tower
network which is most prevalent/has the best coverage in the respective Sub-divisions of the
Area Board.
k) If the GPRS network connectivity faces frequent outages, out of reach network, poor signal or
47
any other performance issues, JBVNL may ask to switch to a better network service provider,
which may be on regional basis.
l) All consumables such as stationary for bill printing, ribbon, cartridge, papers for report printing
etc. shall be borne by the Agency. The Agency shall make its own arrangements for this purpose.
m) The Agency shall also maintain suitable communication systems for all the manpower required
to be provided by them such as android based smart mobile devices, internet connection, etc.
for interaction with JBVNL and others.
n) It shall be ensured by the Agency that under no circumstances, neither the Agency nor any of its
manpower shall charge any amount or security deposit from the Urja Mitras towards the
equipment or device or facilities being provided by the Agency.
6 Management Information System (MIS) & Reporting System

The Data Consultant of the Agency for each Electric Supply Circle shall be responsible for monitoring,
and providing of monthly Electric Supply Division wise MIS Reports to their concerned Electrical
Superintending Engineer (ESE) in soft copy. Based on the MIS reports, the ESE shall conduct a
meeting for review of the Agency’s performance once every month and a detailed minutes of such
meetings including the observations / directions of the ESE shall also be prepared. The ESE shall then
submit their observations based on the meetings and compliance of directives by the Agency, to the
concerned GM-cum-CE.
The MIS reports shall depict the monthly status of various parameters related to Consumer’s Metering
& Billing such as, but not limited to, the following:
a) Number of Effective Consumers;

b) Meter Status;
c) Number of Billed Consumers;
d) Billing Coverage (Billed Consumers / Effective Consumers);
e) Total Assessment Amount without Subsidy (in Rupees);
f) Details of consumers never billed;
g) Details of consumers Not Billed in last 3 months;
h) Quality of bills generated & meter reading photos captured by Urja Mitras (reading punched
in system should match with the meter reading in the captured image);
i) Bills generated by Urja Mitras on ‘Zero Reading’;
j) Details of consumers (including complete address) with meter status as defective/foggy/burnt,
etc., to ensure timely rectification/replacement of such meters;
k) Number of Urja Mitras Required & Deployed;
l) Number of active UMs in a month;
m) Quarterly ESD wise Surveillance Report
n) Revenue Collection data analysis;
o) Monthly comparison report for a sample set of consumers each month to ascertain GPS
lat./long. coordinates and their consistency with the previously captured GPS coordinates of
those consumers. While selecting samples, the agency must ensure to consciously exclude
duplicate consumers in samples. Copy of the same shall be submitted to the Division office of
the concerned Circle.
p) Any other parameter as and when required by JBVNL;
In addition to the above MIS, the agency needs to submit the three reports, namely, Surveillance
report, Exception report and Comparison report, as per Clause 2.2.1 (Section-III) of this RfP.
48
If in case the Agency’s manpower fails to submit one or more of the above-mentioned MIS reports for
two (2) consecutive months, then the Agency shall have to terminate the services of such manpower
and shall arrange for suitable replacement of such manpower at the earliest.
7 Submission of Reports / Statements

a) Revenue Ledger
The Agency shall submit Electric Supply Division-wise Billing System generated Revenue
Ledger of all consumers every month in the office of the concerned Electric Supply Division,
JBVNL. The format in which the Agency needs to submit the revenue ledger is annexed as
Annexure 5.
8 Eligible Payment
The agency shall be made payments based on the billing done under ‘online’ & ‘offline’ mode,
according to the following clauses:
8.1 Variable Component for payment against billing of consumers in ‘Online mode’ &
‘Offline mode’
Payment against billing activity done by an agency in ‘online mode’ and ‘offline mode’ shall be
determined based on the ‘Billing Price Bid’ per consumer, the number of consumers billed by the
Agency’s Urja Mitras under respective modes and their applicable rates as per Clause 8.3 (Section
III) below and Schedule 9, except for -
• those consumers who generated their bills using the Self-Billing Application
• considering the maximum limit of 150 bills per day per Urja Mitra in Rural and Urban Areas,
as described in Clause 2.2 (Section III) of this RfP.
The rates applicable for the Variable Component of payments shall be governed by Clause no. 8.5
for billing in ‘Online mode’ & ‘Offline mode’ respectively, and any other relevant clause of this
document.
8.2 Fixed Component for payment against other resources

Payment against the following resources shall be fixed on a monthly basis, and must be paid to
these resources irrespective of the billing in that month:
S. Monthly fixed pay per

Resource name No. of resources
No. resource (in Rs.)
Man With Dedicated system 24 (1 Man with dedicated system
1. (i.e., Manpower with for each Sub-division) 20,000
Laptop/ Desktop)
2. Support Manager 11 (1 Resource per ESD) 25,000
5 (1 DC per Circle/Area who shall
3. Data Consultant (DC) report to both ESE, ESC. & GM- 30,000
cum-CE, ESA.)
1 Program Coordinator per
Agency to be stationed with the
4. Program Coordinators 35,000
Consumer Helpdesk Team at
JBVNL Headquarter.
2 Technical Handler per agency
5. Technical Handler to be stationed at JBVNL 30000
Headquarter.
49
2 person per agency to be

stationed at JBVNL Headquarter
6. Consumer Helpdesk Team 20000
as part of Grievance Handling
Team.
8.3 Billing Coverage based Incentive component:

The bidders will be entitled to an incentive based on the ‘Billing Coverage’ by an agency in its area,
over and above the quoted ‘Billing Price Bid’. The incentives defined against the target ‘Billing
Coverage’ to be achieved by each Urja Mitra every month is as below:
Bill % (Billing Coverage) Amount Received / Claimable by Money

Billing Agency (Rs. X / bill generated) Received
by the UM
(min 60%
of the
financial
quote per
consumer
(Rs. Y))
70% -79.99% Rs. X / bill generated Rs. Y
80% - 84.99% Rs. (X + 0.50) / bill generated Rs. Y +
85% - 89.99% Rs. (X + 1.00) / bill generated 50% of the
90% - 94.99% Rs. (X + 1.50) / bill generated additional
95% - 99.99% Rs. (X + 2.00) / bill generated incentive/
100% Rs. (X + 2.50) / bill generated bill
generated
received by
Billing
Agency
The incentive amount would be provided on the “Total Billing Coverage”. The formulae for the same
would be as below:
Billing Coverage = (Total Consumers Billed in a month or billing cycle by UM/ (Total Effective
Consumers to be billed by UM in that month or billing cycle- Self billed consumers)*100
Incentive amount will be depending upon the billing coverage as per the above table.
i.e. if an Agency, in a particular month has done a billing coverage of 91%; then they would be
eligible for an incentive of Rs. 1.50/consumer for the total number of consumers they have billed
in that particular month.
The minimum billing coverage to be achieved by the agency is 70%, below which the Liquidated
Damages is applicable as per Clause 8.9 will be applicable.
8.4 Collection Rate

The collection rate would be the percentage amount to be shared with the Agency against the
amount collected by the Agency from the allotted consumers during that month.
Sr. No Activity Collection Rate
50
The payment for Revenue collection shall be as follows:

1 Revenue collection (E- • 1% of total amount collected by the Agency (UMs)
wallet or any other mode from the allotted consumers on monthly basis for
as defined by JBVNL) urban LT consumers.
• 3% of total amount collected by the Agency (UMs)
from the allotted consumers on monthly basis for
rural LT consumers.
8.5 Other Terms & Conditions:

8.5.1. The payment shall be subject to the quality of billing of consumers. The billing agency shall have
to ensure that billing of consumers, where mobile network is available, is being done on meter
“Running Ok” through OCR basis, i.e., consumer’s meter is in running condition.
8.5.2. The payment matrix to determine the payment towards Billing activity is as below:
Billing Criteria
Billed on Meter status other
Billing than “Running ok”
Billed on Meter “Running ok”
Mode (Applicable after 3 months
of contract)
Through OCR Without OCR
Online 100% of ‘Billing Price *80% of ‘Billing Price Bid’ per *80% of ‘Billing Price Bid’ per
Billing Bid’ per consumer consumer consumer
Offline 100% of ‘Offline *80% of ‘Offline Billing Rate’ per *80% of ‘Offline Billing Rate’ per
Billing Billing Rate’ per consumer consumer
consumer
*If the number of Consumers being billed under ‘Premise Locked’ or ‘Running Ok’ with ‘Zero
reading status’ is greater than 3% of total billed consumers in a month, such consumers
shall also be considered as Un-Billed consumers. Premises Locked consumers shall have to be
revisited by the Urja Mitras after 5 days and within 10 days of initial visit so as to ensure billing
of such consumers is not done under Premises Locked case.
*For the consumers billed on “Meter status other than Running ok” & “Running OK without OCR”,
the Agency shall be paid the balance 20% of the ‘Billing Price Bid’ per consumer / ‘Offline Billing
Rate’ per consumer after submission of the exception report by the Agency and its acceptance by
the GM-cum-CE of the concerned Electric Supply Area for the following cases:
1. In case of meter burnt or defective, the Urja Mitra of the Agency shall take photograph of the
meter and time of the visit and submit the same in its exception report.
2. In case of door/ premises lock (premises found locked cases), the Urja Mitra of the Agency
shall take photograph of the consumer door/premises and time of the visit and submit the same
in its exception report.
3. If, during the process of this tender or during the entire tenure of the Agency with
JBNVL, some methodology/technology is derived by JBVNL to carry out the
billing of offline consumers through OCR technology (as per the actual meter
reading on spot) and the Agency is billing the Offline consumers through OCR
based technology; in that case, the Agency shall be eligible to get 100% of the
Quoted rate/consumer as per Schedule 9 of this tender.
8.5.3. The payment estimated as a sum of above components shall be the ‘Eligible Payment’, which
shall be further subjected to Liquidated Damages as discussed in the following clauses.
51
8.5.4. All the eligible payment due to the Billing Agency shall be based on the MIS data in the system
and shall be processed at the end of the month.
8.6 Bill verification & Payment Process

8.6.1. Paying Authority shall be Sr. Manager (Accounts), JBVNL.
8.6.2. The agency shall submit monthly invoice along with checklist to the Electrical Executive
Engineer (EEE) of the concerned Electric Supply Division (ESD) preferably before 15 th day of
the next month. The office of the concerned EEE shall issue an acknowledgement to the agency
with clearly mentioned date of submission.
8.6.3. After receipt of invoice from the agency, the respective EEE shall verify the documents and
amount of invoice raised by the agency along with the checklist.
8.6.4. During verification, if the invoice amount raised by the agency founds to be higher, then the
respective EEE will amend the amount and verify the same (duly signed) along with the signed
checklist for onward submission to the Electric Superintending Engineer (ESE) of concerned
Electric Supply Circle (ESC) within 15 days after receipt of invoice.
8.6.5. The ESE of the concerned ESC shall countersign the bill and checklist after verification and
forward the verified invoice will all relevant documents to concerned Area Board GM within 7
days, who will review and forward (duly signed) it to Sr. Manager (Accounts), JBVNL
headquarter within 7 days for payments. Sr. Manager (Accounts) shall forward the bill to GM
(Revenue) for admittance of bills.
8.6.6. The timeline of the payments has been highlighted in the b elow table as per 8.6.15.
8.6.7. If the total Liquidated Damages calculated for any month exceeds the invoice amount, then the
payable amount to the agency shall become zero.
8.6.8. In case any excess amount is paid to the agency, for any reason, found recoverable or due to the
agency, at any point of time, shall be recovered from the agency.
8.6.9. The applicable taxes shall be deducted from the agency’s payment as per the applicable rules.
8.6.10. The Agency shall ensure that the remuneration of respective Urja Mitra is completed by the end
of each month and shall submit a proof of the same to the concerned ESD for such transfer/
statutory documents such as EPF etc.
8.6.11. The bill should indicate Goods & Service Tax (GST) Registration Number and date allotted to
him under Goods & Service Tax (GST) Act/ PAN Number / ESIC Registration Number/ EPF
Registration details.
8.6.12. The first monthly invoice shall be raised by the Agency after a go-ahead is given to the Agency
for complete roll out and post completion of one month of successful operations of the activities
mentioned in the agreed scope of work.
8.6.13. The successful agencies would have the facility to opt for mobilization advance.
8.6.14. All payments against the Contract shall be made by JBVNL in Indian Rupees only.
8.6.15. The Payment Cycle of an invoice is as below:
52
Agency submit monthly invoice along with checklist to the EEE preferably
Before 15th of next month
EEE will v erify & amend (if necessary) for onward submission to ESE
Within 10 days of receipt of invoice
The ESE (Circle) shall countersign the bill and forward it to concerned Area Board GM
Within 5 days of receipt of docs.
GM (Area Board) forward it to Sr. Manager (Accounts), JBVNL headquarter within 7 days for
pay ments.
Within 5 days of receipt of docs.
Sr. Manager (Accounts) shall forward the bill to GM (Revenue) for admittance of bills
8.7 Mobilization Advance

• In order to support the agency during essential transmission period of three months (Pre-Go Live
phase), there is a provision of mobilization advance at the desire of the agency.
• The Mobilization advance @ maximum upto 10 % of the estimated annual work order value arrived
on the basis of existing number of consumers on date, can be provided to the Agency, if desired.
• The advance should be lumpsum and shall be released in submission of Bank Guarantee equivalent
to 110% value of the advance amount and shall be interest bearing @ SBI Base Rate per annum
(prevailing at that point of time).
• Such mobilization advance shall be recovered in four equal installment starting from fourth billing
month.
• In case of any major non-performance on part of the Agency or any element of breach of contract,
JBVNL reserves the right to invoke such BG with proper notice to the agency.
8.8 Liquidated Damages

The computation of all the parameters required to determine the Liquidated Damages to be levied
on the Agency shall be done at Electric Supply Division level. In order to determine the total
Liquidated Damages to be levied on the Agency for the entire Electric Supply Area, all the Liquidated
Damages so computed for each Electric Supply Division shall be summated.
The applicable Liquidated Damages shall be levied based on the following conditions:
8.9 Liquidated Damages for Un-billed consumers:

The Eligible Payment payable to the agency, as determined in Clause 8 above, shall also be subjected
to deduction on account of unbilled consumers as per the criteria given below:
53
Billing Coverage Liquidated Damages deductible from the Eligible Payment
</=50% 100% of “Price Bid per Consumer” for every unbilled consumer
>50% and </=60% 50% of “Price Bid per Consumer” for every unbilled consumer
>60% and </=70% 20% of “Price Bid per Consumer” for every unbilled consumer
Billing coverage shall be computed as mentioned above under clause 8.3.

As per the directions of JSERC, there is a provision of delayed billing rebate which is to be passed
on to JBVNL consumers in case of delayed billing beyond 2 months. If, due to the fault of the
Agency, JBVNL has to pass on the delayed billing rebate/ any other rebate as directed
by JSERC to its consumers, the same will be deducted from the Agency.
Also, if due to the fault of JBVNL’s software, the agency is not able to fulfil its billing
coverage for that month/billing cycle, GM (Revenue) has the right to relax the
Liquidated Damages as per the existing scenario.
Illustration for Applicability of Liquidated Damages:
1. In case in a particular Electric Supply Area (ESA), within 1 year of completion of Pre Go-Live
Phase, 62,000 consumers are billed of the 1,00,000 Effective Consumers i.e. a Billing
Coverage of 62%. The Liquidated Damages applicable on the Agency for such ESA shall be
deducted as follows:
Liquidated Damages = [(1,00,000 – 62,000) * 20% * Billing Price per Consumer]
2. In case in a particular Electric Supply Area (ESA), post 1 year of completion of Pre Go-Live
Phase, 55,000 consumers are billed of the 1,00,000 Effective Consumers i.e. a Billing
Coverage of 55%. The Liquidated Damages applicable on the Agency for such ESA shall be
deducted as follows:
Liquidated Damages = [(1,00,000 – 55,000) * 50% * Billing Price per Consumer]
8.10 Liquidated Damages for various incidents of non-performance:

Liquidated Damages shall be implied on the Agency, if any of the incidents mentioned under the
following clause occurs. The Liquidated Damages shall be added for each instance of below non-
performance. The details of the Liquidated Damages as per the clause mentioned below is as below:
Sr. Liquidated Damages Type Proposed
No.
1. Incorrect billing Rs. 100/ Consumer/Case

▪ Wrong meter reading;
▪ Wrong Image;
▪ Bill prepared without image proof;
▪ Capturing wrong meter reading image;
▪ Punching wrong meter reading in billing system;
▪ Capturing incorrect meter status;
▪ Wrong meter reading remark punched in system;
8.10.1 Incorrect billing

• Any erroneous/incorrect bill generated on account of the following shall attract
Liquidated Damages as described in Clause 8.10 of this RfP:
54
o Wrong meter reading;

o Suppressed meter reading;
o Capturing wrong meter reading image;
o Punching wrong meter reading in billing system;
o Capturing incorrect meter status;
o Wrong meter reading remark punched in system;
o Fake remark punched in the system;
Bill generation without capturing proper image (or “Image Not Captured”) of
the meter
• All meter readings have to be associated with a corresponding meter image in the
system. The Urja Mitra shall make all attempts to take clear readable image of the meter
reading. He may have to position the camera at the appropriate angle or cover the meter
with a shade to avoid reflections, set proper focus and lighting to capture clear un-
blurred image of the reading along with meter serial number, make etc. details.
• Sample check may be run on 2% to 5% for each Urja Mitra for a month to check the
quality of OCR billing. This sample shall be based on the images recorded by the Urja
Mitras on the billing system dashboard. Quality of this sample will be considered and
extended to the whole billing of the billing agency at Area Board level.
• All images which are not readable due to photographic issues shall be considered as
“Image Not Captured”.
• A list of the bills which were generated without recording a clear image of the meter, due
to any circumstances, what so ever, shall be provided to the Agency, which in turn shall
ensure that the Urja Mitra revisits the premises of such consumers and makes a second
attempt to capture a clear and correct image of the meter.
• Thereafter, if there are any bills remaining which have be en generated without
recording clear image of the meter, due to any circumstances whatsoever, then
Liquidated Damages as described in Clause 8.10 of this RfP shall be deducted.
• If photograph cannot be captured due to meter display not available/meter glass not
being transparent but photograph indicates the status of meter no Liquidated Damages
shall be levied.
Any manipulation of meter reading/status by the Agency’s employee, Urja Mitra or anyone
shall be treated as an offence under Section 138 D of Electricity Act 2003 and shall be
prosecuted along with the Agency. In this regard, decision of the ESE of concerned Supply
Circle shall be final.
Repeated errors in the bills shall be taken as negligence on part of the Agency; any loss of
revenue to the JBVNL due to which shall be fully recoverable from the Agency.
8.11 Liquidated Damages against billing completion time frame

The consumer billing every month is to be carried out in a timely manner. This is necessary for
smooth functioning of JBVNL. The billing timeline for the Urja Mitras in a month are as below:
Liquidated
Billing Timeline Completion Target Damages (%) on
total billed
55
consumers (if
target not
achieved)
1st – 10th of a month 25% 1%
11th – 20th of a month 50% 1%
20th – end of a month 100% As per clause 8.9
Also, if due to the fault of JBVNL’s software, the agency is not able to fulfil its billing coverage for
that month/billing cycle, GM (Revenue) has the right to relax the Liquidated Damages as per the
existing scenario.
8.12 Liquidated Damages against non-billing through QR Code
The agency must strive to bill all its consumers through QR code. If the same is not completed
within the stipulated timeframe as mentioned under clause 2.1.1 of this tender document, then a
Liquidated Damages of Rs. 1 per consumer per month will be deducted from ‘Billing Price Bid’ per
consumer per month’ as quoted by the agency, for only those consumers whose billing is not being
conducted through the QR Code.
9 Termination of Contract
9.1 Termination for Default
a) JBVNL may, without prejudice to any other remedy for breach of Contract, by Notice of default sent
to the Contractor terminate the Contract in whole or in part:
i. if the Contractor fails to provide acceptable quality of Services within the period specified in
the Contract as per Scope of work.
ii. if the Contractor commits any breach of the Contract and fails to remedy or rectify the same
within the period of two weeks (or such longer period as JBVNL in its absolute discretiondecide
to provide
iii. If, as the result of Force Majeure, the Contractor is unable to perform a material portion of the
Services for a period of not less than sixty (60) days.
b) In the event JBVNL terminates the Contract in whole or in part, JBVNL may procure, upon such
terms and in such manner as it deems appropriate, Services similar to those undelivered or not
performed, and the Agency / Contractor shall compensate JBVNL for any additional costs towards
selection / engagement of new Agency for such similar Services. However, the Agency / Contractor
shall continue performance of the Contract to the extent not terminated.
9.2 Termination for Insolvency

EEE of concerned Division JBVNL may at any time terminate the Contract by giving Notice to the
Agency / Contractor if the Agency / Contractor becomes bankrupt or otherwise insolvent. In such
event, termination will be without compensation to the Contractor, provided that such termination
will not prejudice or affect any right of action or remedy that has accrued or will accrue thereafter
to the JBVNL.
9.3 Termination for Non-Performance

Should the Agency fail substantially to perform in accordance with the terms and conditions of this
contract and if the billing coverage for any three months in a year (after pre-go live
phase) falls below 70%, this contract may be terminated by JBVNL in accordance with this
section. JBVNL shall first notify in writing the Agency of the specific failure to perform which notice
shall demand that such non-performance be cured or remedied within not less than ten (10) days of
the date of the delivery of such notice. In the event the Agency fails to timely cure or remedy such
non-performance following such notice and demand, JBVNL may elect to terminate the contract by
56
notifying the Agency in writing of its election to terminate for non-performance, which termination
shall be effective upon the non-performing Party's receipt of such notice of termination. JBVNL may
take decision regarding forfeiture of the security deposit in the form of Demand Draft and the
Performance Bank Guarantee amount in case of non-performance.
9.4 Termination by JBVNL

JBVNL reserves the right to terminate the contract, without providing any reason whatsoever, at any
time during the contract period by giving one month’s notice to the Agency. If JB VNL terminates
the contract at any time within one (1) year from the date of signing of the contract agreement with
the Agency, JBVNL shall pay to the Agency a lump sum amount equivalent to one (1) month’s
average monthly invoice as termination cost (“Termination Payment”) as full and final settlement of
all contractual obligations of JBVNL as per the Contract. It is to be clarified that the Termination
Payment shall be over and above the payment against the actual work done till date the Notice for
Termination is issued by JBVNL.
9.5 Consequence of Termination

a) Upon Termination of the Contract, the Contractor shall:
i. Prepare and present a detailed exit plan within five calendar days of termination notice receipt
to JBVNL (“Exit Plan”)
ii. JBVNL will review the Exit plan. If approved, Contractor shall start working on the same
immediately. If the plan is rejected, Contractor shall prepare alternate plan within two calendar
days. If the second plan is also rejected, JBVNL will provide a plan for Contractor and it should
be adhered by in totality.
iii. The Contractor and JBVNL will sign a completion certificate at the end of successful completion
(all points tracked to closure) of the Exit Plan.
b) Cessation of all Rights and Obligations
Upon termination of this Contract pursuant to Clause – 9.1, 9.2, 9.3 & 9.4 hereof, all rights and
obligations of the Parties hereunder shall cease, except:
i. Such rights and obligations as may have accrued on the date of termination or expiration,
ii. The obligation of confidentiality set forth in Clause – 22 of Section II hereof,
iii. Any right which a Party may have under the Applicable Law.
c) Cessation of Services
Upon termination of this Contract by notice to pursuant to Clause – 9.1, 9.2, 9.3 & 9.4 hereof, the
Contractor shall, immediately upon dispatch or receipt of such notice, take all necessary steps as
provided in Clause – 22 of Section II hereof, to bring the Services to a close in a prompt and orderly
manner and shall make every reasonable effort to keep expenditures for this purpose to a minimum.
9.6 Payment upon Termination

Upon termination of this Contract pursuant to Clause – 9.1 & 9.2 hereof, JBVNL shall make the
following payments to the Contractor:
a) Contract Fee for Services satisfactorily performed prior to the effective date of termination; after
adjustment of the dues to the JBVNL
b) Except in the case of termination pursuant failure to perform, insolvency of the Contractor,
deliberate false submission by the Contractor or for failure to comply with the final decision of an
57
arbitration process, reimbursement of any reasonable cost incident to the prompt and orderly
termination of the Contract.
9.7 Handing over on Termination

a) The Agency shall cooperate in handing back the facilities, records, database backup, documents,
manuals etc. in hard and in soft form in good working order to ESE of concerned Circle / EEE of
concerned Division JBVNL after termination of agreement. The hardware owned and deployed by
the Agency may be kept by it upon termination of the Contract.
b) Upon termination of the agreement, the Agency’s authority to act in the area shall immediately
cease. In order to smooth the handing over process and not hampering the work, JBVNL shall
arrange to award the Contract to other firm or may execute the work departmentally at-least 3
months before expiry of this Contract. The Agency’s staff may require to work along with the new
Agency for remaining period of Contract to understand the process by new Agency.
9.8 Award in case of termination
If the contract is terminated, JBVNL has the discretion to award the work to any agency that has
been awarded similar work for a different electric supply jurisdiction under JBVNL and is currently
operational. The decision will be based on the following order of priority:
Priority 1: Existing Agencies: JBVNL will offer the work to an agency that would be currently
operating within the JBVNL supply area and has demonstrated successful execution of the scope
of work in their own operational area. The preference of agency to be offered for replacement
against the terminated agency will be determined based on the following parameters:
a) Billing coverage in its supply area.

b) Timely payment to the Urja Mitras.
c) Least Liquidated Damages imposed on the Agency by JBVNL
Such agency will be asked to match the rates offered by the winning bidder (first ranked bidder), as
discovered through the RfP process for this supply area. However, if the agency refuses to accept
the offer at the same rates, JBVNL may make an offer to any other agency, at its discretion.
Priority 2 – Offer to tender participated bidders: If none of the agencies accept the offers
made under priority 1, JBVNL may offer the work to the firm with the second highest combined
score, discovered during the bidding process under this RfP. However, the agency must match the
rates of the winning bidder (first ranked) discovered during this Request for Proposal (RfP)
process, to be awarded the work in that area. The agency must provide their acceptance,
acknowledging the legitimacy of the offer, even if it is made after the bid validity period. If the
second highest bidder does not accept the terms due to any reason, the same shall be offered to the
third ranked bidder. If the third ranked bidder does not accept to provide its services, JBVNL will
scrap the current tender and will go for a re-tender in the area board.
10 Miscellaneous Work
It is to be noted that at any time during the tenure of the Agency’s contract, JBVNL may ask the Agency
to provide some additional services related to the consumer service. All such agreed services will be
separately paid on the approved rate of JBVNL.
58
Annexure 1: Consumer Details
Electric Supply Area, Hazaribagh & Medininagar
The Electric Supply Area, Hazaribagh has 3 Electric Supply Circles under its jurisdiction i.e., Electric Supply Circle,
Hazaribagh, Electric Supply Circle, Koderma and Electric Supply Circle, Ramgarh. The Electric Supply Area,
Medininagar has 2 Electric Supply Circles under its jurisdiction i.e., Electric Supply Circle, Daltonganj and Electric
Supply Circle, Garhwa. Detailed break up of Electric Supply Circle Wise Effective Consumers (June 2023) in Electric
Supply Area, Hazaribagh and Medininagar is given below:
Total
Consumer
Electric Electric Electric Electric Electric Electric
Electric base
Tariff Supply Supply Supply Supply Supply Supply
Supply Area, (Hazaribagh
Category Circle, Circle, Circle, Area, Circle, Circle,
Medininagar ESA +
Hazaribagh Koderma Ramgarh Hazaribagh Daltonganj Garhwa
Medininagar
ESA)
HT 82 26 92 200 85 11 96 296
LTIS 909 791 1,298 2,998 869 507 1,376 4,374
CS 23,087 8,610 12,742 44,439 19,526 6,788 26,314 70,753
DS (Urban) 67,507 28,509 41,087 1,37,103 55,425 14,289 69,714 2,06,817
DS (Rural) 3,17,362 61,074 62,381 4,40,817 3,40,910 1,76,224 5,17,134 9,57,951
Others 5,253 762 4,407 10,422 14,334 20,827 35,161 45,583
Total 4,14,200 99,772 1,22,007 6,35,979 4,31,149 2,18,646 6,49,795 12,85,774

Prepaid
Consumers 0 0 0 0 0 0 0 0
(Existing)
Prepaid
Consumers 110128 48290 72946 2,31,364 84119 89041 1,73,160 4,04,524
(Proposed)
59
Annexure 2: Format of Surveillance Report to be submitted by UM Agency
S. No. Particular Details

1. Name & Address of
Consumer
2. Consumer No.
(if consumer is not on
ledger, this status may be
identified clearly)
3. Mobile No.
4. Meter No.
5. E-mail ID
6. Aadhar Card No.
(Optional)
7. Status of Connection,
Status of Meter & Billing
Status
a. Service Status Running / Disconnected
b. Status of Meter Running / Defective
c. Body Seal Intact / Tampered
d. Terminal Seal Intact / Tampered
e. Billing Status As per reading / Average as per tariff / Not done as service disconnected
f. Any other abnormality
observed
60
Annexure 3: Declaration form of Manpower, Android based Handheld Mobile & Printer
[On Company's Letterhead]
Declaration Form of Manpower, Android based Handheld Mobile & Printer
[Date]
To,
JBVNL.
Subject: Declaration of Manpower, Android based Handheld Mobile & Printer for Tender
Dear Sir/Madam,
We, [Your Company Name], hereby declare that we have a minimum strength 250 resources involved in
similar activities as per the Urja Mitras required to execute the [Tender Name/Reference Number] as per the
requirements stated in the tender documents. We also have at our disposal equivalent number of Android based
mobile handheld devices and portable printing machines. We understand and acknowledge our
responsibility to provide the required manpower for the successful completion of the project.
We assure you that the aforementioned manpower possesses the required skills, qualifications, and experience to
perform their respective roles effectively. They will comply with all applicable rules, regulations, and safety protocols
while carrying out their duties.
We understand that any false declaration or failure to provide the specified manpower d uring the project execution may
result in disqualification or termination of the contract.
Please find attached the necessary supporting documents, such as Company EPF and ESI documents for your reference.
Thank you for considering our tender submission. We look forward to the opportunity of working with you.
Yours faithfully,
[Your Name]
[Your Position]
[Your Company Name]
[Contact Information]
61
Annexure 4: Urja Mitra ID Card and Uniform
• Urja Mitra shall be provided with two nos. of specific colored T-Shirt every year. The T-Shirt color shall be
decided later, and the T-Shirt shall have JBVNL logo on his left and “ Urja Mitra” written on his right. At the
back “Jharkhand Bijli Vitran Nigam Limited” would be written.
• JBVNL logo design:
• The format for the back of T-Shirt should be written as:
• ID card:
o It would be a laminated computerized photo identity cards of 3.303”×2.051” size in Landscape
format.
o Each sample should have a card affixed to it with:
▪ Photograph of the Urja Mitra
▪ Name of Urja Mitra
▪ Urja Mitra Employee ID
▪ Urja Mitra Area/Circle/Division
▪ Mobile No.
▪ Signature
o Photograph of the Urja Mitra should be clear and identifiable. It’s size should be 3cm×4cm in
portrait format.
62
Annexure 5: Format of Registers / Statements to be maintained and submitted by Agency
Revenue Ledger (System Generated)

Particular DS-1 DS-1 DS- DS- NDS- NDS- NDS- LTI LTIS- IAS- IAS- SS- SS- H Tota
(A) (B) 2 3 1 2 3 S D 1 2 1 2 T l
S. Account Head
No
.
1 No of consumer
a) Registered
b) Effective
c) Connected Load
(in KW/HP/KVA)
d) No. of Running
Meters
e) No. of Defective
Meters
f) Total no. of
Meters
2 a) Quantity of
metered energy
sold (KWH)
b) Quantity of
unmetered energy
sold (KWH)
c) Quantity of
Energy sold on
average basis
(KWH)
d) Quantity of free
energy to Staffs
Total Quantity of
Energy Sold
(a+b+c) (KWH)
3 Bill Correction
Unit , If any
63
ENGAGING & MANAGING URJA MITRAS FOR SPOT ENERGY BILLING SYSTEM
4 No. of Bills issued

5 No. of receipt
granted
6 Revenue From
a) Unit
Charge/Energy
Charge (Rs)
b) Fixed
Charge/Demand
Charge (Rs)
c) Annual
minimum
guarantee (Rs)
d) Power factor
surcharge (Rs)
e) Fuel surcharge
(Rs)
f) Other Charges
(Rs)
g) Energy Charge
of Free Electricity
to Staffs
h) Adjustment to
past billing, if any
(Rs)
A Total Sale of
Energy (a to h)
7 Other Receipts
a) Delayed
payment surchage
(Rs)
b) Fuse Charges
(Rs)
c) Other Receipt as
Service
Connection
64
Charges
for reconnection
& disconnection
(Rs)
d) Miscellaneous
charges (Rs)
e) Rent of
meters/Transform
er rent (Rs)
B Total Other
Receipts (Rs)
C Electricity duty
D Rebate
a) P.F. Rebate
(Rs)
b) L.F. Rebate
(Rs)
c) Voltage Rebate
(Rs)
Total Rebate
(a+b+c) (Rs)
8 Total Assessment
(Rs) (A+B+C-D)
9 a)Govt Subsidy
(Rs)
b)Govt Subsidy
(Rs) against Free
Electricity to Staffs
10 Prior Period
Adjustment
11 Arrear as on
a) Against Energy
Charges (without
DPS) (Rs)
b) Against DPS
(Rs)
65
c) Against
Electricity Duty
(Rs)
Total Arrear B/F
(a+b+c) (Rs)
12 Transfer of Arrear
from a category to
other
13 Transfer of Arrear
from one Division
to other
14 Demand (Rs)
a) Against Energy
Charges (without
DPS) (Rs)
b) Against DPS
(Rs)
c) Against
Electricity Duty
(Rs)
Total Demand
(Rs)
15 Collection
i) Collection
Against Current
Assessement (Rs)
a) Energy Charge
b) Current DPS
(Rs)
c) Electricity Duty
Sub Total against
current Demand
ii) Collection
against Arrear
(Rs)
a) Against Energy
Charges (without
DPS) (Rs)
66
b) Against DPS
(Rs)
c) Against
Electricity Duty
(Rs)
Sub Total against
arrear
iii) Free electricity

to staff (Rs)
iv) Collection
against Book
Adjustment of
JBVNL Offices
v) Rebate allowed
(Rs)
a) Prompt
Payment Rebate
(Rs)
b) Digital Payment
Rebate (Rs)
vi) Adjustment
Against Interest
on Security
Deposit (Rs)
E Total Collection
against Energy
Charge (Rs) 15 (i
a+ ii a)
F Total Collection
against DPS (Rs)
15 (i b + ii b)
G Total Collection
against Electricity
Duty (Rs) 15 (i c +
ii c)
H Total Collection
against
adjustment (Rs) 15
(iii + iv + v + vi)
67
I Receipt Against
Subsidy
a)Receipt Govt
Subsidy (Rs)
b)Receipt Govt
Subsidy (Rs)
against free
electricity to staff
16 Total Collection
(Rs.)
(E+F+G+H+I)
17 Balance Arrear as
on
a) Against Energy
Charges (without
DPS) (Rs)
b) Against DPS
(Rs)
c) Against
Electricity Duty
(Rs)
Total Arrear
Carried over (Rs)
18 Average Rate in
Paisa Per KWH
Aveg Rate of ED
Note: 1. The Revenue Ledger shall be maintained on a paper of dimensions 15 x 12 inches with paper quality of 80 gsm.
2. The above format of Revenue Ledger is indicative and JBVNL reserves the right to modify the format as per requirement, at an y time during the
tenure of the contract.
68
Schedule 1: Covering Letter for Submission of Technical & Commercial Proposal
(The covering letter should be on the Letter Head of the Bidding Company/ Lead Member of the
Bidding Consortium)
Date:
Place:
From,
(Insert name and address of Bidding Company/ Lead Member of the Bidding
Consortium)
Tel.#:
Fax#:
E-mail address#
To,
Contact No.- 8987504018, 9661842194
Email ID: cecr2018@gmail.com
Sub: Technical Proposal for appointment of “Engagement of Urja Mitras for Real Time Spot Billing
using android based mobile device along with portable printer for Billing and Revenue
Collection”, in Electric Supply Area, Hazaribagh & Medininagar of Jharkhand Bijli Vitran
Nigam Ltd.
Dear Sir,
With reference to your NIT No.______ dated … … … … .., I/we, having examined the Tender documents and
understood their contents, hereby submit my/our Bid for the aforesaid Project. The Bid is unconditional and
u n qu a lif ied.
1. I/ We acknowledge that the JBVNL will be relying on the information provided in the Bid and the documents
accompanying the Bid for selection of Agency for aforesaid Project, and we certify that all information provided
therein is true and correct; nothing has been omitted which renders such information misleading; and all
documents accompanying the Bid are true copies of their respective originals.
2. This statement is made for expressing purpose of qualifying as a Bidder for the undertaking the aforesaid
Project.
3. I/ We shall make available to the JBVNL any additional information it may find necessary or require to
supplement or authenticate the Bid.
4. I/ We acknowledge the right of JBVNL to reject our Bid without assigning any reason or otherwise and hereby
waive, to the fullest extent permitted by applicable laws, our right to challenge the same on any account
whatsoever.
5. I/ We certify that in the last three (3) years, we ……………….. or our/ their Associate have not been barred by
Central/ State Govt./, or any entity controlled by it from participating in the Bidding of any their p roject or
transaction.
6. I/ We declare that:
(a) I/ We have examined and have no reservations to the Tender documents, including any Addendum
issued by the JBVNL;
(b) I/ We do not have any conflict of interest in accordance with the Tender document; and
69
(c) I/We have not directly or indirectly or through an agent engaged or indulged in any corrupt practice,
fraudulent practice, coercive practice, undesirable practice or restrictive practice in respect of any
tender or Request for Proposal issued by or any agreement entered into with the JBVNL or any other
public sector enterprise or any government, Central or State; and
(d) I/ We hereby certify that we have taken steps to ensure that in conformity with the provisions of the
Tender document, no person acting for us or on our behalf has engaged or will engage in an y corrupt
practice, fraudulent practice, coercive practice, undesirable practice or restrictive practice; and
7. I/ We understand that JBVNL may cancel the bidding process at any time and that JBVNL are neither bound
to accept any Bid that it may receive nor to invite the Bidders to Bid for the Project, without incurring any
liability to the Bidders.
8. I/ We certify that in regard to matters other than security and integrity of the country, we have not been
convicted by a Court of Law or indicted or adverse orders passed by a Regulatory Authority which could cast
a doubt on our ability to undertake the Project or which relates to a grave offence that outrages the moral sense
of the community.
9. I/ We further certify that in regard to matters relating to security a nd integrity of the country, we have not
been charge-sheeted by any Agency of the Government or convicted by a Court of Law.
10. I/ We undertake that in case due to any change in facts or circumstances during the Bidding Process, we are
attracted by the provisions of disqualification in terms of the guidelines referred to above, we shall intimate
the JBVNL of the same immediately.
11. I/ We hereby irrevocably waive any right or remedy which we may have at any stage at law or howsoever
otherwise arising to challenge or question any decision taken by the JBVNL in connection with the selection
of the Bidder, or in connection with the Biddi ng Process itself, in respect of the above mentioned Project and
the terms and implementation thereof.
12. I/We offer an Earnest Money Deposit for Rs [……………………..] to the JBVNL in accordance with the Tender
document.
13. The documents accompanying the Bid, and as specified in the Tender document, have been submitted in the
manner prescribed in respect thereof in the Tender document.
14. I/We agree and understand that the Bid is subject to the provisions of the Tender documents. In no case, I/We
shall have any claim or right of whatsoever nature if the Project is not awarded to me/us or our Bid is not
opened or rejected.
15. I/We agree and undertake to abide by all the terms and conditions of the Tender document.
16. I/ We shall keep this offer valid for one hundred and eighty (180) days from the Bid Opening Date (Part-I)
specified in the Tender document.
17. I/ We hereby submit our technical and financial Bid for undertaking the aforesaid Project in accordance with
the Tender documents and the agreement.
18. We as the Bidding Company, designate Mr./Ms. ……………………………………..[mention name, designation,
contact address, phone no., fax no. etc.] as our representative who is authorized to perform all tasks including,
but not limited to providing information, responding to enquiries, entering in to contractual commitments on
behalf of the Bidder, etc. in respect of the Project.
In witness thereof, I/we submit this Bid under and in accordance with the terms of the Tender document.
Date:
Place:
Yours faithfully,
(Signature, name and designation of the of the Authorized signatory)
Name and seal of Bidder/Lead Member
70
Schedule 2A: Power of Attorney to be provided by the Bidding Company/Lead Member

in favour of its representative
Power of Attorney
(To be on non-judicial stamp paper of appropriate value as per Stamp Act relevant to place of execution)
(This Power of Attorney should be notarized and the signature of attorney should be attested by the executants. Non -
compliance shall be considered as Non responsive and Bid shall be rejected.)
Know all men by these presents, ………………………………………………….(name of the Bidding Company and address of the
registered office) does hereby constitute, appoint and authorize Mr./Ms. ………………………………name,
designation………..,contact address…………….,) phone no. including mobile no……………., fax no…………..., e -mail) as our
true and lawful attorney, to do in our name and on our behalf, all such acts, deeds and things necessary in connection
with or incidental to submission of its Bid for the Project in response to the NIT No. _____ dated _______________
issued by Jharkhand Bijli Vitran Nigam Ltd (JBVNL), including signing and submission of the Bid and all documents
specified in the Tender document, including, undertakings, letters, certificates, acceptances, clarifications, guarantees,
entering into contractual commitments on behalf of the Bidder, etc. in respect of the Project etc. making representations
to JBVNL and providing information/ responses to JBVNL, representing u s in all matters before JBVNL named in the
Tender document, and generally dealing with JBVNL in all matters in c onnection with our Bid for Appointment of
Service Agency for “Engagement of Urja Mitras for Real Time Spot Billing using android based mobile de vice along
with portable printer for Billing and Revenue Collection”, in Electric Supply Area ____________ of JBVNL.
………………………………..(name of the Bidding Company) hereby agree to ratify all acts, deeds and things done by our
said attorney pursuant to this Power of Attorney and that all acts, deeds and things done by the aforesaid attorney shall
and shall always be deemed to have been done by us,
All the terms used herein but not defined shall have the meaning ascribed to such terms under the Tender doc ument.
Signed by the within named

…………………………….[Insert the name of the Executants]
through the hand of
Mr. ………………………………..
(duly authorised signatory)
Dated this ___ day of 2021
Accepted
Signature of Attorney
(Name, designation and address of the Attorney)
Attested
(Signature of Executant)
(Name, designation and Address of the Executant)
Signature and stamp of

Notary of the place of execution
71
Schedule 2B: Power of Attorney to be provided by each of the other members of the
Consortium in favour of the Lead Member
Power Of Attorney
(This Power of Attorney should be notarized and the signature of attorney should be attested by the executants. Non -
compliance shall be considered as Non responsive and Bid shall be rejected.)
KNOW ALL MEN BY THESE PRESENTS THAT M/s…………….…………….[Name of t he Consortium member company]
having its registered office at …………………………..…….., …..,..…and M/s …………………….….[Name of the Consortium
member company] having its registered office at ………………………………….. , have formed a Bidding Consortium named
…………. (insert name of the Consortium if finalized) (hereinafter called the ‘Consortium’) vide Consortium Agreement
dated………..………………..(copy enclosed) and having agreed to appoint M/s……………………………..……[Name & Address
of the Lead Member Company] as the Lead Member of the said Consortium do hereby constitute, nominate and appoint
M/s…………….…………..a company incorporated under the laws of ……….………and having its Registered /Head Office at
……………………..……….as our duly constituted lawful Attorney (hereinafter called as Lead Member) to exercise a ll or any
of the powers for and on behalf of the Consortium in regard to submission of the Bid against NIT No.______ dated
________ _______________ issued by Jharkhand Bijli Vitran Nigam Ltd (JBVNL). We also authorize the said
Lead Member to undertake the following acts:
i) To submit on behalf of Consortium Members, Bid in response to Tender document.
ii) To do any other act or submit any information and document related to the above Bid, if required.
It is expressly understood that in the event of the Consortium being selected as Successful Bidder, this Power of Attorney
shall remain valid, binding and irrevocable until the Bidding Consortium executes the Contract agreement.
We as the Member of the Consortium agree and undertake to ratify and confirm all whats oever the said Attorney/Lead
Member has done on behalf of the Consortium Members pursuant to this Power of Attorney and the same shall bind us
and deemed to have been done by us.
IN WITNESS WHEREOF M/s …………………………………………..……., [Name of the Consortium member company], as the
Member of the Consortium have executed these presents on this……….. day of ........under the Common Seal of our
company.
For and on behalf of Consortium Member

M/s………………………….
--------------------------------
(Signature of person authorized by the board)
(Name
Designation
Place:
Date:)
Accepted
72
---------------------------------
(Signature, Name, Designation and Address

of the person authorized by the board of the Lead Member)
Attested
---------------------
(Signature of the executants)
------------------------------
(Signature & stamp of Notary of the place of execution)
Place:----------------
Date:------------------
73
Schedule 3: Format for Performance Bank Guarantee
(To be on non-judicial stamp paper of appropriate value as per Stamp Act relevant to place of execution.)
Ref.: ………………………..
Date: ……………………….
Bank Guarantee No…….….
1. In consideration of the __________ [Insert name of the Bidder], a Company registered under provision of the
Companies Act, 1956 or a Corporation constituted by a statutory Act of State or Union Government] and having
its registered office at_________________[and acting on behalf of its Consortium] (hereinafter referred to
as the “Selected Bidder” which expression shall unless repugnant to the subject or context or meaning thereof
include its/their executors ad ministrators, successors and assignees) submitting the Bid inter alia for
appointment of “ Engagement of Urja Mitras for Real Time Spot Billing using android based mobile
device along with portable printer for Billing and Revenue Collection ”, in Electric Supply Area
____________ of JBVNL. (herein after referred to as “the Project”) in response to the NIT No. ____ dated
_____ issued by Jharkhand Bijli Vitran Nigam Limited ((hereinafter referred to as “JBVNL”) and JBVNL
considering such response to the Tender documents of _________ [Insert name of the Bidder] and selecting
the Bid of the Bidder and issuing Letter of Intent No. ______ dated ______to ___________ [Insert name
of the Bidder] as per the terms of the Tender document and the same has been accepted by the Selected Bidder
resulting in a Contract to be entered into for delivery of Services. As per the terms of the Tender document, we
[Name of the Bank] having our registered office at ___________ and one of its branches at (hereinafter
referred to as the “Bank”), at the request of the Selected Bidder, do hereby in terms of the Tender document,
irrevocably, unconditionally and without reservation guarantee the due and faithful Fulfilment and compliance
of the terms and conditions of the Tender documents by the said Bidder and unconditionally and irrevocably
undertake to pay forthwith to the JBVNL an amount of Rs. ____[…] (Rupees _____[…..] only) as Bid Security
(hereinafter referred to as the “Bid Security”) as our primary obligation without any demur, reserv ation,
recourse, contest or protest and without reference to the Selected Bidder if the Selected Bidder shall fail to fulfil
or comply with all or any of the terms and conditions contained in the said Tender documents.
2. Any such written demand made by the JBVNL stating that the Selected Bidder is in default of the due and
faithful Fulfilment and compliance with the terms and conditions contained in the Tender documents shall be
final, conclusive and binding on the Bank.
3. We, the Bank, do hereby unconditionally undertake to pay the amounts due and payable under this Guarantee
without any demur, reservation, recourse, contest or protest and without any reference to the Selected Bidder
or any other person and irrespective of whether the claim of the JBVNL is disp uted by the Selected Bidder or
not merely on the first demand from the JBVNL stating that the amount claimed is due to the JBVNL by reason
of failure of the Selected Bidder to fulfill and comply with the terms and conditions contained in the Tender
documents for any reason whatsoever. Any such demand made on the Bank shall be conclusive as regards
amount due and payable by the Bank under this Guarantee. However, our liability under this Guarantee shall
be restricted to an amount not exceeding Rs. ***** (Rup ees ***** only).
4. This Guarantee shall be irrevocable and remain in full force for a period of Three years from the date of issuance
of Letter of Intent No. ____ dated _____ inclusive of a claim period of ninety (90) days or for such extended
period as may be mutually agreed between the JBVNL and the Selected Bidder, and agreed to by the Bank, and
shall continue to be enforceable till all amounts under this Guarantee have bee n paid.
5. We, the Bank, further agree that the JBVNL shall be the sole judge to decide as to whether the Bidder is in
default of due and faithful Fulfilment and compliance with the terms and conditions contained in the Tender
documents and the decision of the JBVNL that the Selected Bidder is in default as aforesaid shall be final and
binding on us, notwithstanding any differences between the JBVNL and the Selected Bidder or any dispute
pending before any Court, Tribunal, Arbitrator or any other Authority.
6. The Guarantee shall not be affected by any change in the constitution or winding up of the Bidder or the Bank
or any absorption, merger or amalgamation of the Bidder or the Bank with any other person.
7. In order to give full effect to this Guarantee, the JBVNL shall be entitled to treat the Bank as the principal debtor.
The JBVNL shall have the fullest liberty without affecting in any way the liability of the Bank under this
74
Guarantee from time to time to vary any of the terms and conditions contained in the sa id Tender documents
and from time to time any of the powers exercisable by it against the Selected Bidder and either to enforce or
forbear from enforcing any of the terms and conditions contained in the said Tender Documents or the
securities available to the JBVNL, and the Bank shall not be released from its liability under these presents by
any exercise by the JBVNL of the liberty with reference to the matters aforesaid or by reason of time being given
to the Selected Bidder or any other forbearance, act or omission on the part of the JBVNL or any indulgence by
the JBVNL to the Selected Bidder or by any change in the constitution of the JBVNL or its absorption, merger
or amalgamation with any other person or any other matter or thing whatsoever which under the law relating
to sureties would but for this provision have the effect of releasing the Bank from its such liability.
8. Any notice by way of request, demand or otherwise hereunder shall be s uf ficiently given or made if addressed
to the Bank and sent by courier or by registered mail to the Bank at the address set forth herein.
9. We undertake to make the payment on receipt of your notice of claim on us addressed to [name of Bank along
with branch address] and delivered at our above branch who shall be deemed to have been duly authorized to
receive the said notice of claim.
10. We hereby expressly agree that we shall not require any proof in addition to the written demand by JBVNL,
made in any format, raised at the above mentioned address of the Bank, in order to m ake the said payment to
JBVNL.
11. It shall not be necessary for the JBVNL to proceed against the Selected Bidder before proceeding against the
Bank and the guarantee herein contained shall be enforceable against the Bank, notwithstanding any other
security which the JBVNL may have obtained from the said Bidder or any other person and which shall, at the
time when proceedings are taken against the Bank hereunder, be outstanding or unrealised.
12. We, the Bank, further undertake not to revoke this Guarantee during i ts currency except with the previous
express consent of the JBVNL in writing.
13. The Bank declares that it has power to issue this Guarantee and discharge the obligations contemplated herein,
the undersigned is duly authorised and has full power to execute this Guarantee for and on behalf of the Bank.
14. This BANK GUARANTEE shall be interpreted in accordance with the laws of India and the courts at Ranchi
shall have exclusive jurisdiction.
15. For the avoidance of the doubt, the Bank’s liability under this guarantee shall be restricted to Rs …………….
(Rupees……………………………………only). The Bank shall b e liable to pay the said amount or any part thereof if
the JBVNL serves a written claim on the Bank, on or before […………… (indicate date falling three years and six
months falling after the LOI issue date)].
Signed and Delivered by ______________ Bank

By the hand of Mr./Ms ______________, its ____________ and authorised official.
(Signature of the Authorised Signatory)
(Of f icial Seal)
75
Schedule 4: Format for Consortium Agreement
Consortium Agreement
THIS Consortium Agreement (“Agreement”) executed on this_______________ day of ___________

Two thousand _________between M/s [insert name of Lead
Partner]_______________________________________________ a Company incorporated
under the laws of _____________________ and having its Registered Office at
___________________ (hereinafter called the “Lead Partner”, which expression shall include its
successors, executors and permitted assigns) and M/s ____________________________________
a Company incorporated under the laws of ____________________________________ and having
its Registered Office at ____________________________________ (hereinafter ca lled the
“Partner”, which expression shall include its successors, executors and permitted assigns), for the purpose
of submitting Bid and entering into a contract (in case of award) against the NIT No. ____ dated
____issued by Jharkhand Bijli Vitran Nigam Limited, incorporated under _______ and having its
registered office at __________ (Hereinafter called the “JBVNL”)
WHEREAS JBVNL invited Bids as per the above mentioned Tender document for Appointment of
Service Agency for “Engagement of Urja Mitras for Real Time Spot Billing using android based mobile
device along with portable printer for Billing and Revenue Collection”, in Electric Supply Area
____________ of JBVNL.
Clause 6, Section – II, forming part of the Tender documents, stipulates that a Consortium of two firms
as partners, meeting the qualifying requirement as applicable may Bid, provided the Consortium fulfils
all other requirements of Clause 6, Section – II and in such a case, the Bid shall be signed by all the partners
so as to legally bind all the Partners of the Consortium, who will be jointly and severally liable to perform
the Contract and all obligations hereunder.
The above Clause further states that the Consortium agreement shall be attached to the Bid and the
contract performance guarantee will be as per the format enclosed with the Tender Document.
AND WHEREAS the Bid has been submitted to the JBVNL vide B i d proposal No…………. dated
……………. by Lead Partner based on the Consortium agreement between all the Partners under these
presents.
76
NOW THIS INDENTURE WITNESSETH AS UNDER:

In consideration of the above premises and agreements all the Partners to this Consortium do hereby now
agree as follows:
1. In consideration of the award of the Contract by the JBVNL to the Consortium, we, the Partners to the
Consortium agreement do hereby agree that M/s ……..……………………... shall act as Lead Partner and further
declare and confirm that we shall jointly and severally be bound unto the JBVNL for the successful performance
of the Contract and shall be fully responsible for the performance of the Services in accordance with the
Contract.
2. In case of any breach of the said Contract by the Lead Partner or other Partner of the Consortium agreement,
the Partner do hereby agree to be fully responsible for the successful performance of the Contract and to carry
out all the obligations and responsibilities under the Contract in accordance with the requirements of the
Contract.
3. Further, if the JBVNL suffers any loss or damage on account of any breach in the Contract or any shortfall in
the performance of the Services in meeting the performance guaranteed as per the specification in terms of
the Contract, the Partner of these presents undertake to promptly make good such loss or damages caused to
the JBVNL, on its demand without any demur. It shall not be necessary or obligatory for the JBVNL to proceed
against Lead Partner to these presents before proceeding against or dealing with the other Partner.
4. The financial liability of the Partners of this Consortium agreement to the JBVNL, with respect to any of the
claims arising out of the performance of non-performance of the obligations set forth in the said Consortium
agreement, read in conjunction with the relevant conditions of the Contract shall, however, not be limited in
any way so as to restrict or limit the liabilities of any of the Partners of the Consortium agreement.
5. It is expressly understood and agreed between the Partners to this Consortium agreement that the
responsibilities and obligations of each of the Partners shall be as per the terms and conditions of the RfP issued
by JBVN for selection of new Urja Mitra Agency. It is further agreed by the Partners that the above sharing of
responsibilities and obligations shall not in any way be a limitation of joint and several responsibilities of the
Partners under this Contract.
6. This Consortium agreement shall be construed and interpreted in accordance with the laws of India and the
courts of Ranchi shall have the exclusive jurisdiction in all matters arising thereunder.
7. In case of an award of a Contract, we the Partners to the Consortium agreement do hereby agree that we shall be
jointly and severally responsible for furnishing a contract performance security for value of 10% of the Contract
Price – 5% in the form of a Bank Guarantee from a Nationalized / Scheduled Commercial Bank in favour of the
JBVNL and balance 5% by way of a Demand Draft.
8. It is further agreed that the Consortium agreement shall be irrevocable and shall form an integral part of
the Contract, and shall continue to be enforceable till the JBVNL discharges the same. It shall be effective
from the date first mentioned above for all purposes and intents.
IN WITNESS WHEREOF, the Partners to the Consortium agreement have through their authorised
representatives executed these presents and affixed Common Seals of their companies, on the day, month and
year first mentioned above.
1. Common Seal of ………………… has been affixed in For lead Partner

my/our presence pursuant to the Board of Director's
resolution dated……………………….. (Signature of authorised representative)
77
Signature... …………………. Name

Designation
Name…………………….. Common Seal of the company

Designation…………………….
2. Common Seal of ………………… has been affixed in For other Partners

my/our presence pursuant to the Board of Director's (Signature of authorised
resolution dated ………………….. representative)
Signature... …………………. Name…………………….. Designation

Designation……………………. Common Seal of the company
WITNESSES:
1. ………………………………….. 2. …………………………………
(Signature) (Signature)
Name ……………………………… Name …………………………
(Official address) (Official address)
……………………………… ………………………………
……………………………… ………………………………
……………………………… ………………………………
78
Schedule 5: Format for Fulfilment of Qualifying Requirement
(To be submitted on the Letter Head of the Bidding Company/ Lead Member of the Bidding
Consortium)
We, the undersigned ……. [insert name of the ‘Bidder’] having read, examined and understood in detail the Qualification
Requirements as mentioned under Clause 6 Section – II (ITB) of the Tender document, hereby submit our response
providing following information:
1. Company Details (Individual Bidder or Individual Members of Bidding Consortium) (Enclose

self-attested copies of all the documents mentioned below)
Name of the Bidder
Registered office address of the Bidder
Address for Correspondence
Name of Authorized Signatory
Contact Person
Address of Agency’s registered office
Contact Number
Email ID & Fax No.

Sl.
Name of Document Details
No.
Reg. No - ………………………
Reg. Date - ………………………
Registration of Firm / Agency / Company.
Issuing Department -
1 (Attach Copy)
………………………
Validity of Registration -
………………………
Details of the Bidder: (Private/Public Limited

2 Company/LLP/Proprietorship/Partnership) and (Sole Bidder/Lead
Partner/Other Partner)
Proof of financial capability

3
(Attach Solvency Certificate of Bank)
Proof of Net Worth of last three (3) financial years i.e.

4
FY 2016-17, FY 2017-18 and FY 2018-19 (Attach Copy)
5 Quoted Price as Firm YES/NO
79
Details of experience of previous similar work(s) undertaken by the

6 Bidder in last 3 years
(Attach WO and Performance certificate copies)
7 PAN (Attach Copy)

GST Registration Number -
8 Goods & Services Tax (GST) Registration Certificate (Attach copy)
...............................
Registration number -
ESI and EPF Registration Certificate .......................................
9
(Attach copy) Validity of registration -
…................................
10 Acceptance of terms of payment YES/ NO
11 Acceptance of Liquidated Damages Clause YES/ NO
12 Acceptance of Terms of Security Deposit YES/ NO

Notarized Affidavit regarding Blacklisting/ Debarred on a stamp of Rs.
13 100.
If blacklisted, then give details and present status.
14 No Litigation Affidavit on a stamp of Rs. 100 or Above.
2. Fulfilment of Technical Qualifying Requirement (Individual Bidder or Individual Members of

Bidding Consortium)
2.1 Number of consumers (Annual Average) for which the Agency has been engaged in preparation of electrical
energy bill of all types of electrical energy meters for any no of Government State Ele ctricity Board /
Government Power Distribution utility
Sl. No. Name of Govt. SEB / Brief Scope Number of Period of Documentary
Govt. Utility of Work Consumers Execution Evidence
(Annual Avg,)
Total No. of Consumers
2.2 The time period for which the bidder has been engaged in preparation of electrical energy bill of all types of
electrical energy meters for any no of Government State Electricity Board / Government Power Distribution
utility
Sl. Name of Govt. SEB / Brief Scope of Period of Documentary

No. Govt. Utility Work Execution Evidence
Total No. of Years
80
2.3 Number of Government State Electricity Board / Government Power Distribution utility where bidder has
been engaged in preparation of electrical energy bill of all types of electrical energy meters
Sl. No. Name of Govt. SEB / Brief Scope of Documentary

Govt. Utility Work Evidence
Total No. of Entities
Notes:
(a) The Bidder shall attach in documentary evidence column, details of work order and Performance
certificates/citations confirming the successful execution of the above-mentioned activities along with the
technical Bid duly signed by the officer not below the rank of General Manager (GM)/ equivalent.
(b) The work orders/ Performance certificates/citations submitted by the Bidder must indicate the total no. of
Consumers as well as period of execution for which the bidder has prepared electrical energy bill of all types
of electrical energy meters.
3. Fulfilment of Financial Qualifying Requirement (Individual Bidder or Individual Members of
Bidding Consortium)
Under this head, the annual turnover (i.e. Sales from core activities) during the past three (3) years for the Bidding
Company should be mentioned clearly.
Particulars of Name of the Bidder to be Annual Annual Annual

the Bidder considered for Evaluation of Audited Audited Audited
Financial Capability turnover turnover turnover
(Rs. Crores) (Rs. Crores) (Rs. Crores)
FY 2019-20 FY 2020-21 FY 2021-22
Bidding Company
Note: The Bidder would be required to submit annual audited accounts for the last three financial years along with a
certificate from a Chartered Accountant to demonstrate the fulfilment of the financial criteria.
We, the undersigned declare that the information contained in and attached to this form is true and accurate as of the
date of Bid submission.
Authorized Signature:
Name and Title of Signatory:
Name of Bidder:
Address:
81
Schedule 6: Format for undertaking towards Blacklisting and/or debarred
(To be submitted with Technical Proposal on a non-judicial stamp paper of Rs. 100/-)
This undertaking is being submitted in respect of Technical Proposal for “Engagement of Urja Mitras for Real
Time Spot Billing using android based mobile device along with portable printer for Billing
and Revenue Collection”, in Electric Supply Area ____________ of JBVNL. ”, in response to the NIT
No. ____ dated ______ (“Tender document”) document issued by the Jharkhand Bijli Vitran Nigam Limited.
We hereby confirm the following:
1. We have never been blacklisted and/ or debarred by any State Electricity Board/ Power Sector Companies/ State
Govt./ Central Govt./ State and Central Undertakings and/ or convicted by a Court of law as on date of
submission of Bid.
2. We have not been terminated or suspended from work under any Contract with a Govt. Department of India and
our performance guarantee/security have not been forfeited due to violation of terms.
3. We understand and agree that if this information is found to be incorrect at any stage before technical and
financial evaluation; our proposal will be considered as non -responsive and rejected accordingly.
4. We further understand and agree that if the project is awarded to us on the strength of this undertaking and this
undertaking is found to be incorrect post award of project, then our agreement with JBVNL shall be terminated.
(Signature, Name and Designation of the Authorized

signatory of the Bidder)
Place:
Date: Seal of the Bidder
82
Schedule 7: Format for No Deviation Undertaking
(To be submitted with Technical Proposal on a non -judicial stamp paper of Rs. 100/-)
This undertaking is being submitted in respect of Technical Proposal for “Engagement of Urja Mitras for Real
Time Spot Billing using android based mobile device along with portable printer for Billing
and Revenue Collection", in Electric Supply Area ____________ of JBVNL. , in response to the NIT No.
____ dated ______ (“Tender document”) document issued by the Jharkhand Bijli Vitran Nigam Limited.
We hereby confirm the following:
1. We have examined the Tender documents and understood their contents, hereby submit our Bid for the aforesaid
Project. The Bid is unconditional and unqualified.
2. We confirm that we have not taken any deviation and exceptions from the specifications, Tender documents and
its subsequent amendments.
3. We understand and agree that if this information is found to be incorrect at any stage before technical and financial
evaluation; our proposal will be considered as non -responsive and rejected accordingly.

Place:
83
Schedule 8: Covering Letter for Submission of Financial Proposal
(The covering letter should be on the Letter Head of the Bidding Company/ Lead Member of the
Bidding Consortium)
Date:
Place:
From,
(Insert name and address of Bidding Company/ Lead Member of the Bidding
Consortium)
Tel.#:
Fax#:
E-mail address#
To,
Contact No.- 8987504018, 9661842194
Sub: Financial Proposal for Appointment of Service Agency for “Engagement of Urja Mitras for
Real Time Spot Billing using android based mobile device along with portable printer
for Billing and Revenue Collection ”, in Electric Supply Area ___________ of JBVNL.
Ref: Your NIT No. ___ dated _____
Dear Sir,
Having examined the Tender Document, we, the undersigned, offer to provide the OCR spot billing generation system
as required and outlined in the above mentioned Tender document of Jharkhand Bijli Vitran Nigam Limited (JBVNL).
(a) We attach hereto the Price p art proposal as required by the Tender document, which constitutes our Bid
proposal.
(b) We undertake, if our Bid is accepted, to adhere to the implementation of spot billing solution put forward in the
Tender document or such adjusted plan as may subsequently be mutually agreed between us and JBVNL or its
appointed representatives.
(c) If our Bid is accepted, we will submit a Security Deposit equivalent to 10% of the total Contract price – 5% by
way of Demand Draft in favor of JBVNL and balance 5% in the form of a Performance Bank Guarantee in the
format given in this Tender document issued by a Nationalized/Scheduled Commercial Bank in India.
(d) We agree for unconditional acceptance of all the terms and conditions in the Tender document and also agree to
abide by this Bid response for a period of Six months from the date fixed for tender opening (Part -I) and it shall
remain binding upon us, until within this period a formal Contract is prepared and executed, this Bid proposal,
together with your written acceptance thereof in your notification of award, shall constitute a binding Contract
between us.
(e) We confirm that the information contained in this Bid proposal or any part thereof, including its exhibits,
schedules and other documents and instruments delivered or to be delivered to the JBVNL is true, accurate and
complete. This Bid proposal includes all information necessary to ensure that the statements therein do not in
whole or in part mislead the JBVNL as to any material fact.
84
(f) We agree that you are not bound to accept the lowest or any Bid response you may receive. We also agree that
you reserve the right in absolute sense to reject all or any of the products/ services specified in the tender
response without assigning any reason whatsoever.
(g) It is hereby confirmed that I/We are entitled to act on behalf of our corporation/company/firm/organization
and empowered to sign this document as well as such other documents, which may be required in this
connection.

Place:
Address:
85
Schedule 9: Price Bid

NIT No. 91/PR/JBVNL/2023-24
Name of Electric Supply Area Board: Electric Supply Area, _________
Name of the Bidder:
Address :
Tel./Mobile/Fax no. :
Billing Price Per Consumer:

Item Unit Total Financial Price / Total Quoted Rate (excluding
GST)
‘Billing Price Bid’ per Per consumer Rate in Figures

consumer per month’ per month
Rate in Words
Notes:
(a) The Bidder shall quote its price upto two (2) decimal places. It is clarified that for the purpose of evaluation of
bids, JBVNL shall consider quotation only up to two (2) decimal places.
(b) The above quoted price shall be firm for the entire duration of the contract.
(c) The Bidder must quote the p rices strictly in the manner as indicated herein, failing which Bid is liable for
rejection. The Quoted rates should be inclusive of all taxes, duties & levies applicable on the last date of receipt
of the bid. The rate/prices shall be entered in words as well as in figures. In case any difference arises out of
quoted rates mentioned in figures and words, the amount in word would prevail. If the Bidder does not accept
the correction of the errors as above, its Bid will be rejected, and the amount of bid gua rantee/security will be
forfeited. These must not contain any additions, alterations, over -writing, cuttings or corrections and any
other marking which leave any room for doubt.
(d) No separate declaration offering discount on price will be allowed. The ‘Billi ng Price per consumer in the price
schedule shall be final.
(e) The above Quoted rate (excluding GST) must be firm for the entire duration of the contract. Change in rate of
Goods & Service Tax (GST) shall be considered subject to statutory variations. The applicable Goods & Service
Tax (GST) shall be paid by JBVNL at actual on submission of Documentary Evidence. Certificate of TDS
deduction shall be issued by payment making authority.
(f) In case, JBVNL cancels the contract awarded to the Agency in total or parts, due to reasons foreseen or
unforeseen, the decision of JBVNL shall be final and the Agency shall have to continue providing its services
for the remainder portion of the contract.
(g) Further, in case JBVNL intends to carry out billing of consumers through i ts employees, it may ask the Agency
to provide JBVNL with adequate infrastructure and facilitation services such as supply of android based smart
mobile devices, paper roll, etc. JBVNL shall obtain the android based smart mobile devices from the Agency
on lease basis at the rate quoted by the Agency in its bid for ‘Infrastructure & Facilitation services’. JBVNL
shall lease one (1) android based smart mobile device per one (1) Urja Mitra.

Place:
Address of the Bidder:
86
Schedule 10: Undertaking for Payment of Minimum Wages & To Follow Government
Rules
I / We undertake that I / We are aware of Minimum Wage Act -1948 and accordingly orders issued by the
District Collector of concerned district in respect of minimum wages to be paid to labourers / employees.
I also undertake that in case of order placed on me for Engagement of Urja Mitras for Real Time Spot
Billing using android based mobile device along with portable printer for Billing and Revenue Collection in
Electric Supply Area, ____________, I / We would pay wages not less than the minimum wage ordered by respective
District Collector. I / We would also follow other directives issued by District Collector in this respect and rules &
guidelines issued by Govt. of India / Govt. of Jharkhand for engaging labourers / e mployees.

Place:
87
Schedule 11: Affidavit Towards Non-Involvement in Litigations
Shri…………………………. of M/s……………………………………. with head office……………….. being their authorized signatory,

do hereby solemnly affirm and declare that M/s…………………………………….. has not been involved in any litigations.
If this declaration is found wrong at any subsequent time and further, I understand to compensate the JBVNL, for the
consequences arising out of wrong declaration.

Place:
88
Schedule 12: Declaration Certificate of Blood Relation
(To be submitted with Technical Proposal)

(To be submitted on non-judicial stamp paper of Rs. 100/-)
It is hereby declared that none of the persons employed in JBVNL or his/her close family member/blood relations /
proxies are related to M/s ………………………………………. directly or in directly.

Place:
89
Schedule 13: Declaration Certificate of Tax Clearance
It is hereby declared that payment of applicable Tax and GST of M/s ........................................................is cleared &
nothing is due with Tax Department.

Place:
Schedule 14: Format for Financial Qualification Certificate

[On Letterhead of Chartered Accountant for the bidder (Bidder/ Lead Member/ Other Members) for which the below
details are provided. In Case of JV, if the qualification is used jointly, the following format is to be provided by Each
Member of the Joint Venture separately on their respective CAs letterhead]
Name of the Entity …….. (Insert name of Bidder/ Lead Member of JV/ Other Member, based on t he entity whose audited
accounts used to provide the following)
S. Ref. Clause Financial Qualification FY 19-20 FY 20-21 FY 21-22

No. RFP and
related (Rs. Crs.) (Rs. Crs.) (Rs. Crs.)
amendment
1 1.5.3 (a) Annual Financial Turnover – for the financial year

ending
(Turnover means the gross receipt through regular operation

only, the receipts through other incomes and excise
duty/service tax paid to Govt. will not be considered while
arriving the total turnover.)
2 1.5.3 (b) Net Worth– as on 31st March financial year ending
net worth means the sum total of the paid up capital and free
reserves (excluding reserves created out of revaluation)
reduced by aggregate value of accumulated losses (including
debit balance in profit and loss account for current year) and
intangible assets.
3 1.5.3 (c) Liquid Assets – as on 31st March financial year

ending For FY 22-23
Liquid Asset = (Total Current Assets – Inventories)
It is certified that all the figures mentioned above are based on audited accounts read with auditors report and Notes
to Accounts, etc. and pursuant to the requirements of the tender document for and related amendments, if any.
(Signature & Seal of Authorized Signatory for which (Signature & Seal of Practicing Chartered Account)
POA attached)
Name of Authorized Signatory: Name of Certifying Chartered Accountant:
Designation: Name of Firm:
Date & Place UDIN No:
Date & Place:
ENGAGING & MANAGING URJA MITRAS FOR SPOT ENERGY BILLING SYSTEM 91
Schedule 9: Price Bid
Name of Electric Supply Area Board: Electric Supply Area, _________
Name of the Bidder:
Address :
Tel./Mobile/Fax no. :
Billing Price Per Consumer:

Item Unit Total Financial Price / Total Quoted Rate (excluding
GST)
‘Billing Price Bid’ per Per consumer Rate in Figures

consumer per month’ per month
Rate in Words
Notes:
(a) The Bidder shall quote its price upto two (2) decimal places. It is clarified that for the purpose of evaluation of
bids, JBVNL shall consider quotation only up to two (2) decimal places.
(b) The above quoted price shall be firm for the entire duration of the contract.
(c) The Bidder must quote the prices strictly in the manner as indicated herein, failing which Bid is liable for
rejection. The Quoted rates should be inclusive of all taxes, duties & levies applicable on the last date of receipt
of the bid. The rate/prices shall be entered in words as well as in figures. In case any difference arises out of
quoted rates mentioned in figures and words, the amount in word would prevail. If the Bidder does not accept
the correction of the errors as above, its Bid will be rejected, and the amount of bid guarantee/security will be
forfeited. These must not contain any additions, alterations, over-writing, cuttings or corrections and any
other marking which leave any room for doubt.
(d) No separate declaration offering discount on price will be allowed. The ‘Billing Price per consumer in the price
schedule shall be final.
(e) The above Quoted rate (excluding GST) must be firm for the entire duration of the contract. Change in rate of
Goods & Service Tax (GST) shall be considered subject to statutory variations. The applicable Goods & Service
Tax (GST) shall be paid by JBVNL at actual on submission of Documentary Evidence. Certificate of TDS
deduction shall be issued by payment making authority.
(f) In case, JBVNL cancels the contract awarded to the Agency in total or parts, due to reasons foreseen or
unforeseen, the decision of JBVNL shall be final and the Agency shall have to continue providing its services
for the remainder portion of the contract.
(g) Further, in case JBVNL intends to carry out billing of consumers through its employees, it may ask the Agency
to provide JBVNL with adequate infrastructure and facilitation services such as supply of android based smart
mobile devices, paper roll, etc. JBVNL shall obtain the android based smart mobile devices from the Agency
on lease basis at the rate quoted by the Agency in its bid for ‘Infrastructure & Facilitation services’. JBVNL
shall lease one (1) android based smart mobile device per one (1) Urja Mitra.

Place:
Address of the Bidder
$
Format for Earnest Money Deposit
(To be on uon-judicial stamp paper of appropriate value as per Stamp Act relevant to place of execution,)
Ref.:
Date:
Bauk Guararrtee No...........
r. In consideration of the [Insert name of the Bidder], a Company registered r"rnder provision of the
Con-rpanies Act, 2013 or a Corporation constituted by a statutory Act of State or Union Government] and having
its registered office at_[and acting on be]ralf of its Consortium] (hereinafter referred to
as the "Participated Bidder" which expression shall unless repugnant to the subject or context or meaning
thereof include its/their execlrtors administrators, sLrccessors and assignees) submitting the Bid iuter alia for
-
appointment of "Engagernent of Urja Mitras for Real Time Spot Billing using androidbased r.nobile device along
with portable printer fbr Billing and Revenue Collection", in Electric Supply Area of JB\NL.
(helein after referred to as "the Project") in response to the NIT No dated issued by Jharkhand
Bijli Vitran Nigam Limited ((hereinafter referred to as "JB\NL") and JB\NL considering such response to the
Tender documents of __ flnsert name of the Bidder] and accepting the- Bid of the Bidder as per the
terms of the Tender document and the same has been accepted by the Participated Bidder resultipg iu a Cotttract
to be entered into for delivery of Serwices. ,{s per tire terms of the Tender document, we [Nffie of the Bankl
having our registered office at _ - referred to as the "Bank"),
and one of its branches at (hereinafter
at tl're request of the Participated Bidder, do hereby in terms of tl're Tender docnment, irrevr:cably,
unconditionally and without reservation guarantee tire due and faithflrl Fulfilment and compliance of tire terms
and conditions ofthe Tender documents by the said Bidder and unconditionally and irrevocabiy uudertake to
pay forthwith to the JB\NL an amount of Rs. (Rupees only) as Earnest Money Deposit
(hereinafier referred to as the "Darnest Money Deposit") as our primary obligation without any demur,
-[...] ref'erence to-t.....]
resenation, recorlrse, contest or protest and without the Participated Bidder if the Participated
Bidder shall fail to fulfil or comply with all or any of the terms and conditions contained in the said 'l'ender
documents"
2. Any such uritten demand made by the JB\,NL stating that the Participated Bidder is in default of the due and
faithftrl Fulfihncnt and compliance with the terms and conditions contained irr the Tender docnments shall be
final, corrclusive and binding on the Bank.
3. We, the Barrk, do hereby uncorrditionally undertake to pay the ar.nounts due and payable under this Guarantee
without any derrur, resewation, recortrse, contest or protest and without any refereuce to the Participated
Bidder or any other persotl arrd irrespectit e of whether the claim of the JB\NL is disputed by the Participated
Bidder or not merely on the first denrand from the JB\NL stating that the amount clairrred is due to the JB\NL
by reason of failure of the Participated Bidder to fulfill and con.rply with the terms and conditions contained in
the Tender documents for any reason whatsoever. Any such demand made on the Banl< shall be cotlclttsive as
regards arrount due and payable by the Bank under this Guarantee. Hor,vever, our liability under this
*-r"x-x-'x' (Rupees 'x"x'{''x-*
Guarautee shall be restricted to arl amount not cxceeding Rs. on]y).
4. This Gr.rarantee shall be irrevocable and rer.nain in full force for a period of Six N{onths from the date of
Submission of Bid dated extendable upto ninety (9o) days or for such extended period as n.ray be
rr-rutr.rally agreed betrveen the JB\NL arrd the Participated Bidder, and agreed to by the Bauk, and shall continue
to be enfbrceable till all anotlnts under this Guarantee have been paid.
5. We, the Bank, further agree that the JB\TJL shall be the sole judge to decide as to rvhether the Bidder is in
default of due arrd faithful Fulfihneut and compliance with the ten.ns and conditious contained in the Tender
documents and the decision of the JB\NL that the Participated Bidder is in default as aforesaid shall be final
and binding on us, notwithstanding any dilferences between the JB\NL and the Participated Bidder or auy
dispute pending before any Court, Tribunal, Arbitrator or any other Authority.
6. The Gnarantee shall not be affected by any change in the constitution or winding up of tlie Bidder or tlie Bank
or any al5slption, merger or amaigamation of the Bidder or the Bank '"vitl'r any other person.
7. In orclcr to give full effect to this Guarantee. the JB\NL shall be entitled to treat the Bank as the principal debtor.
The JBINL shall have the fullest liberty without aff'ecting in any lvay the liability of the Bank under tiiis
Guaratrtee frorr.r time to tin're to valy any of the terms and conditions contaiued in tire said Tender docrtments
and from time to time any of the powers exercisable by it against tire Participated Bidder and either to enfbrce
vqs
l)ocuments or the
or forbear from enforcitig any of the terms and conditions contained in the said Tender
presents by
to the JB\NL, and tire Bank shall not be released fron-r its liability utrder these
securities available
or by reason of tirr.re beir]g given
any exercise by the JB\T{L of the liberty with reference to the n.ratters aforesaid
part of the JB\'NL or any indulgerlce
to ihe participated Bidder or a1y other forbearance, act or omissiou on the
of the JBVNL or its absorptiou,
by the JB\TJI- to the participated Bidder or by an1' cl'ra[ge in the constitution
any other person or any other matter or thing u'hatsoever rvhich under the izuv
merger or amalgamation wiih
relating to s.,."iie, would but for tl'ris p.o,ririon har,e the effect of releasing the Bank
from its such liability'
hereunder shall be sufficiently givetl or rl'rade if addressed
B. A,y lotice by rvay of request, demandor otherrvise
registered mail to the Bank at the address set forth hereitl'
to t5e Balh and sent by courier or by
Bank along
g. \{e u,dertale to r-nake the payn'rent on receipt of your notice of claim on us addressed to fnarne of
duly authorized to
rvith branch address] and deliyered at orir above branch who shall be deemed to have been
receive the said notice of claim.
10. \^re hereby expressly agree that u,e shall not require any proof in addition to the
writteu detuand by JII\NL,
,-rade in any format, raise<l at lhe above nentioned address of the Bank, in order to make the said payment to
JB\'T.IL.
11. It shall ,ot be necessary for the JB\NL to proceed against the Participated Bidder before proceeding against
anv other
the Bank and the guararitee herein contained shall be enforceable against the Bank, notwithstanding
from the Bidder or any other persoll and lvhich shall, at the
sec.rity which the;S\T{L may have obtained saicl
time whel proceedings are taken against the Bank hereunder, be outstanding or unrealised. - r
12. We, the Bank, further undertake not to revoke this Guarantee during its currency except
rliiir the previous
express consent of the JBVNL in writing.
herein,
13. Ihe Bar.rk declares that it has power to issue this Guarantee and discharge the obligatiotrs contemplated
for and on behalf of the Bank'
the lndersigned is d1ly authorised ancl has full porver to execute this Guarantee
74. This BANK GUARANTEE shall be interpreted in accordance with the laws of I[dia and the courts at Ranchi
slrall lrave exclrrsive j urisdictiorr'
15. For the avoidance of the doubt, the Bank's liability under this guarantee sltall be restricted to Rs ........"""'"
(R,pees......... ...........only). I'he Banl< shall be liable to pay the said arnottnt or arly part thereof if
the JB\,T{L serves a written clailn on the Bank, on or before t.. ..... (indicate date falling six mol'rths falling
from the date of submission of bid)1.
Signed and Delivered bY Bank

By the hand of Mr./Ms , its_--,-- and authorised official.
(Signature of the Authorised Signatory)
(Official Seal)
--.-
l,l.'-
d.s
"i"
Format for Performance Bank Guarantee
(To be on non-judicial stamp paper of appropriate value as per Stamp Act relevant to place of execution.)
Ref.: ..............
Date:
Bank Guarantee No...........
r. In consideration ofthe flnserl name of the Bidder], a Company registered under provision of the
Companies Act, 2013 or a Corporation constituted by a statutory Act of State or Union Govemment] and having
its registered office at-[and acting on behalf of its Consortium] (hereinafter referred to
as the "Selected Bidder" which expression shall unless repugnant to the subject or context or meaning thereof
include its/their executors administrators, successors and assignees) submitting the Bid inter aiia for
appointment of "Engagement of Urja Mitras for Real Time Spot Biiling using android based mobile
device along with portable printer for Billing and Revenue Collection", in Electric Supply Area
of JB\'tJL. (herein after referred to as "the Project") in response to the NIT No. dated
issr"red by Jharkhand Bijli Vitran Nigam Limited ((hereinafter referred to as "JB\NL") and JB\D{L
considering such response to the Tender documents of_ [Insert name ofthe Bidder] and selecting
the Bid of the Bidder and issuing Letter of Intent No. _ dated _to [Inscrt name
of the Bidder] as per the terms of the Tender document and the same has been accepted by the$clected Bidder
resulting in a Contract to be entered into for delivery of Services. As per the tenns of the TendeYdocuntetlt, we
fNarne of the Bank] having our registered office at and oue of its branches at (hereiuafter
referred to as the "Bank"), at the request of the Selected Bidder, do hereby in terms of the Tender document,
irrevocably, unconditionally and witl'rout reserr''ation guarantee tlie dtie and faithful Fulfilment and cornpliance
ofthe tern.rs and conditions ofthe Tender doculneuts by the said Bidder and unconditionally and irrevocabll.
rindertake to pay forthwith to the JB\T{L an amount of Rs. _[...] (Rupees _[.....] only) as Bid Security
(hereinafter referred to as the "Bid Security") as our primary obligation without any demur, resenation,
recotlrse, contest or protest and without reference to the Selected Bidder if the Selected Bidder shall tail to fulfil
or compll with trll or any of the terms and conditions contained in the said Tender documents.
2. Any such r'vritten demand nrade by the JB\NL stating that the Selected Bidder is in default of the dr.re and
faithful Fulfih'nent and compliance with tire terms and conditions contained in the Tender documents shall be
final, conch-rsive and binding on the Bank.
3. We, the Bartk, do hereby ttncouditionally undertake to pay the amorults due and payable under this Guarantee
witholrt any demrtr, reservation, recourse, contest or protest and lvithout any reference to the Selected Bidder
or any other person and irrespective of r.vhether the claim of the JB\NL is disputed by the Selectcd Biddel or
not tlelely on tire first delt-rand from the JB\NL stating that the amount claimed is due to the JB\T{L by reason
of failure of the Selected Bidder to fulfill and corrrply r,r,ith the terms and conditions contained in the Tender
docr.tments for :ruy reason lvhatsoever. Any such demand made on tire Bank shall be conclusive as regards
amount due and payable by the Bank under this Guarantee. However, our liability under this Guarantee shall
be restricted to an an'tount not exceeding Rs. l'*'-r-+'r (Rupees *'r'x'** only),
4. This GrLarantee shall be irrevocable and remain in full force fbr a period of Three years frorr-r the date of issnance
of Letter of Intent No. dated iuciusive of a claim period of ninety (So) days or for such exteuded
period as uray be lnutually agreed between the JB\T{L aud the Selected Bidder, and agreed to by the Bank, and
-
shalI continue to be enforceable till all amounts under this Guarantee have been paid.
-
5. We, the Bank, further agree that the JB\T{L shall be the sole judge to decide as to whether the Bidder is in
default of due and faitliful Fulfiln"rent and con'rpliance with the terms and conditions contained in the Tender
documents and the decision of the JB\NL that the Selected Bidder is in defarilt as aforesaid shall be final and
binding ott its, uotr'vithstanding any differences betr,r,een the JB\NI- and the Selected Bidder or any dispute
pendiug before any Cortrt, Tribunal, Arbitrator or any other Authority.
6. The Guarautee shall not be affected by any change in the constitution or rvinding up ofthe Bidder or the Bank
or any absorptiou, merger or amalgamation of the Bidder or the Bank with any other person.
7. In order to give full effect to this Guarantee, tire JB\DiL shall be entitled to treat the Bank as the principal debtor.
The JB\NL shall have the fullest liberty without affecting in any way the liability of the Bank under this
Gttarantee from tirne to tirne to vary any of the tems and conditions contained in the said Tender documcuts
and from time to time any of the powers exercis:rble by it against the Selected Bidder and either to enfbrce or
forbear from enlbrcing any of the terms and conditions contained in the said Iender Documents or the
v-
ei$P
f^
prese,ts by
from its liability u'cler tirese
and the Bank sha1l not be released
securities availabie to trre JBVNL, or b1' reaso* of time bei,g given
any exercise by tt e .lnwio-f
it .1lr..ty *itl, ..f.;;;i;the matters aforesaid
JB\NI' or a'r'v ind*lgence by
other forbearance, o.i o, orri.rio, on the part of the
to tl.re selected Bidder or any its absorption' merger
uial* or by a,1 .rr.rg. i, iir" .or.tlt.rtio', of t1''" JB\'NL or
the 1a'rv relating
the JB\NL to the selectea
with any other p..,.oi ,"îl;;;;il;;;i'"tsoever which .,der
or amalgamatio, ", ^11r-",11'. the Bank from its such liability'
provision have the .ff*i ;i releasing
to sr,rreties wouid but for this tnftt ut sufficiently give, or urade
if addressed
way of request, demaud o. ot',"t*i"l"t;.;;t herein'
A.v notice by set forth
B.
to ihe Bank u,ra ."rrt t y'.J.,.i". ".
l, **rr,.."d ;;ii;;iir. urrr. at the acidress us addressed to [name of Bank alo,g
o, receipt notice of clalm
undertake to make the payment "i;;ttt ln bee, ci,1y a*thorized to
9. We
ut o.,. ubo,r" l];;.'i;; .rr"u rr. a".rr.a to have
rvith bra,cir addressr and dêrivered
to trre writte, dc*a*d bv JB\riL'
we shau'* t'q']T"
10. [,'"?TH:Il.::\;:$$','il; at the above ,r.n,iorl.a 1]I^:::?1i:
uiil.i, Bank, in order to make the said
or,rr" x1l1l""
pa1'r.,ent to
made in any fo,nat, raisecl
the
JB\TJL. Bidder before proceeding against
necessarv for the JB\NL to proceed agaitlst the Selected ariv ottrer
11. It sha1l not be
against the Bank, ,otrvirhsta,di,g
Bar.rk a,d the guarantel;:ff;;;;;;h;n;; "irto.."uui.
Bidder or any other persoll ancl u'hiclr
siral], at tlre
wlriclr tlre ,,,,, -", nou. ot,tuln.a r.otl tlre said
sectrity be outstandiug or unrealised.
agai,,st the Barrk irererrnder,
tinre wiren p.o.".dl,,g, u." tak"n duri,g its cirrency excePlyith the previotis
10 We, tire Bank, furt'rer.rra..rrr..,Lt to "'otttil;ctt;iilee
contempratedherein'
Guaranree and discharge trre obligations
rJ. ii,X,ff^'"ffi'::,'*:jlff,'fHt:lHi:i3;".pr: full power to execrlte this G*ara,tee for a,d
ori behalf of the Ba,k'
a*thorised and rras
the u.dersigned is ciuly
.rr"iLu" interpreted ffi;;;;ilt1'; iu*' or India ancl the courts at Ranciri
t4. This BANK GUArdAN.i;;
the sa,k's rr^b'liy

;iill':';":illH:'",,',Ti"1'i:11, ":9",lli:^*.Y:11T::"'*: atnount or anv part thereof if
r*ur.a" pay tle said l,:,:Hi':ff##
...._-_--..."rrr1. n . r^riJt1iiii.
15.
(Rupees......... f"f"t"f """"""" tmaicate date falii,g
three years and six
the JB\NL senres a *.itt"r, .tui,, ot, th" Banl, "' "t
date)l'
months falling after the LOI issue
Bank
Signed and DeliveredbY and anthorised official
its
By the hand of N{r .iMs (Signature ofthe Authorised SignatorY)
(Official Seal)
rqYt
NIT No.: 91/PR/JBVNL/2023-24
Request for Proposal for Appointment of “Service Agency for Engagement of Urja Mitras for Real Time Spot Billing using android based mobile device along with
portable printer for Billing & Revenue Collection” in Electric Supply Area, Hazaribagh & Medininagar of JBVNL (Package - C)
Corrigendum-I
In light of Pre-bid queries and suggestions received from the prospective bidders, JBVNL has decided to make the following amendments in the NIT :-
S.N Page Sect Claus

RfP Clause Participant Suggestion / Clarification Sought JBVNL's Reply/Revised Clause
o. No ion e no
We request that as only one package will be awarded to one agency,

than the submission of separate EMDs may not be asked. One EMD
Sai
and Tender Fee amount shall be asked to submit so that JBVNL
Computers
may also get comprehensive bids for all Area Boards, otherwise
many bidders may not be able to participate in all Tenders.
We request that Medininagar and Giridih should be separated with

The agencies are allowed to participate in all the tender Sai
another package 6 & 7 as they are big and scattered areas so that the
packages as mentioned below. However, agencies participating Computers
Agency can be able to improve the billing percentage in these areas
in more than one package will only be awarded the work of only
1 9 II 5.7 one package / NIT. The opening sequence of the packages is as As per NIT
Our request would be for allotment of more than one package/NIT
per clause 19.6 of Section ll of this tender document. Once one Ranisons
but a maximum of two packages/NIT.
Agency is allotted a package/NIT, they will not be considered
for other Package/NIT.
Idea Infinity Kindly Requesting you to Award the at least two tender packages
Agencies participating in more than one package will awarded the

Quess Corp
work of maximum there package/NIT.
Fusion BPO
Maximum 2 Package/NIT Awarded.
services
Is there any chance to wave off the specified boards. Request to
SIS Cash
include the experience in collection of PSUs/Central/State
Services
Government entities.
We would like to request you to kindly Consider Supply of
All Services Revised Clause may be read as:
Manpower to Government Undertakings/PSU/State Govt. for
Global The Bidder must have experience of door-to-door on the
Technical Experience requirement of Bidder.
spot real time meter reading with bill generation OR bill
The Performance Certificate mentioning the billing coverage collection with receipt of payment of bills through digital
The Bidder must have experience of door-to-door on the spot percentage from the utility required to meet this criterion should be platform; in electricity/ water/ gas/ property/ holding tax in
real time meter reading with bill generation OR bill collection duly signed by an officer not below the rank of General Manager India; for at least 30% of declared effective consumers of
with receipt of payment of bills through digital platform; in (GM)/ equivalent, failing which the firm will not be considered the Area Board (Hazaribagh +Medininagar) per month for
Sri
electricity/ water/ gas/ property/ holding tax in India; for at least Publication eligible to meet the qualifying requirements. any two (2) consecutive years in past five (5) years as on
30% of declared effective consumers of the Area Boards In Place of General Manager (GM)/ equivalent, kindly consider December 31, 2022 for PSUs/Central/State Government
(Hazaribagh + Medininagar) per month for any two (2) General Manager (GM)/ Competent Authority, entities like Govt. Discoms/ Distribution License/State Govt.
consecutive years in past five (5) years as on December 31, 2022 because every department/organisation has its own hierarchy or central Govt. regulated authorities /IGL/HPCL/MGL/Govt.
for PSUs/Central/State Government entities like Govt. Discoms/ structure of officers. Municipal bodies/Municipal Corp./ Govt. Infrastructure
Distribution License/State Govt. or central Govt. regulated Development Authority in India and is having an average
authorities/IGL/HPCL/MGL/Govt. Municipal bodies/Municipal 1. Sir, you are requested to kindly modify the clause as below: billing / collection coverage of more than 80% in the last
The Bidder must have experience of door-to-door on the spot real time meter one year of its performance there. The Bidder shall submit a
Corp./ Govt. Infrastructure Development Authority in India and
reading with bill generation OR bill collection with receipt of payment of
10 II 6.2.1 is having an average billing / collection coverage of more than copy of the Work Order / Performance certificates / citations
bills through digital platform; in electricity/ water/ gas/ property/ holding tax
80% in the last one year of its performance there. The Bidder in India; for at least 30% of declared effective consumers of the Area
confirming the period of work and the billing coverage
shall submit a copy of the Work Order / Performance certificates Boards (Dhanbad + Giridih) per month for any two (2) consecutive years in percentage executed along with confirmation regarding
/ citations confirming the period of work and the billing past five (5) years as on July 31, 2023 for PSUs/Central/State Government successful execution of the above-mentioned activities along
Data
coverage percentage executed along with confirmation regarding Ingenious entities like Govt. Discoms/ Distribution License/State Govt. or central with the Technical Bid. The Performance Certificate
successful execution of the above-mentioned activities along Govt. regulated authorities/IGL/HPCL/MGL/Govt. Municipal mentioning the billing coverage percentage from the utility
Global bodies/Municipal Corp./ Govt. Infrastructure Development Authority in
with the Technical Bid. The Performance Certificate mentioning required to meet this criterion should be duly signed by an
Limited India and is having an average billing / collection coverage of more than
the billing coverage percentage from the utility required to meet officer not below the rank of General Manager (GM)/
80% in the last one year of its performance there.
this criterion should be duly signed by an officer not below the Competent Authority , failing which the firm will not be
2. Performance certificate issued from Discom (State Govt.) shall be
rank of General Manager (GM)/ equivalent, failing which the considered eligible to meet the qualifying requirements.
acceptable in their content as is, Covering Consumers and Satisfactory
firm will not be considered eligible to meet the qualifying Performance. Please relax on specific content which is desired by you in this
requirements NIT like "average billing / collection coverage of more than 80% in the last
one year of its performance there."
Do we need to submit a performance certificate for the current

Vaibhu
tenders or is the previous one sufficient?
Only completed works allowed, whether previous/ current
Is it mandatory to submit a performance certificate from the current
work which has completed initial work period a per work
utility where we are providing similar services or can we submit a
TeraSoft order and is currently on extension
performance certificate from any previous utility where we have
successfully completed similar projects?
SIS Cash
Requesting to wave off the specified board
Services
The bidder must provide relevant Work Order/ Performance
Certificate from client organization along with PF challans, ESIC
certificates of employees as evidence. The Performance Certificate Revised Clause may be read as:
The bidder should have experience of deploying a minimum from the utility required to meet this criterion should be duly signed
monthly average of 400 manpower engaged in door-to-door on by an officer not below the rank of General Manager (GM)/ The bidder should have experience of deploying a minimum
the spot real time meter reading with bill generation OR bill Sri monthly average of 200 manpower engaged in door-to-door
equivalent, failing
collection with receipt of payment of bills through digital Publication on the spot real time meter reading with bill generation OR
which the firm will not be considered eligible to meet the qualifying
platform; in electricity/ water/ gas/ property/ holding tax in requirements. In Place of General Manager (GM)/equivalent, kindly bill collection with receipt of payment of bills through
India; for any two (2) years in past five (5) years as on December consider General Manager (GM)/ Competent Authority, because digital platform; in electricity/ water/ gas/ property/ holding
31, 2022 for PSUs/Central/State Government entities like Govt. every department/ organization has its own hierarchy structure of tax in India; for any two (2) years in past five (5) years as on
Discoms/ Distribution License/State Govt. or central Govt. officers December 31, 2022 for PSUs/Central/State Government
regulated authorities/IGL/HPCL/MGL/Govt. Municipal entities like Govt. Discoms/ Distribution License/State Govt.
2 10 II 6.2.2 1. You are requested to kindly modify the clause as below: The bidder should have
bodies/Municipal Corp./Govt. Infrastructure Development or central Govt. regulated authorities/IGL/HPCL/MGL/Govt.
experience of deploying a minimum monthly average of 200 manpower engaged in
Authority. The bidder must provide relevant Work Order / door-to-door meter reading/ generation or collection of bills (electricity/ water/ Municipal bodies/Municipal Corp./Govt. Infrastructure
Performance Certificate from client organization along with PF gas/property/ holding tax), in India for any two (2) years in past five (5) years as Development Authority. The bidder must provide relevant
challans, ESIC certificates of employees as evidence. The Data on July 31, 2023 for PSUs/ Central /State Government entities like Govt. Work Order / Performance Certificate from client
Performance Certificate from the utility required to meet this Ingenious Discoms/ Distribution License/ State Govt. or central Govt. regulated organization along with PF challans, ESIC certificates of
Global authorities/IGL/HPCL/ MGL/ Govt. Municipal bodies/Municipal Corp./Govt.
criterion should be duly signed by an officer not below the rank employees as evidence. The Performance Certificate from
of General Manager (GM)/ equivalent, failing which the firm Limited Infrastructure Development Authority. the utility required to meet this criterion should be duly
2. The DISCOM wont provide any manpower deployed details in performance
will not be considered eligible to meet the qualifying certificate however it is clearly mentioned in the work order how much manpower signed by an officer not below the rank of General Manager
requirements. is required. Our submission on this is the work order should be consider for (GM)/ Competent Authority , failing which the firm will not
requirement of manpower deployment as per the clause. be considered eligible to meet the qualifying requirements.
We would like to request you to kindly Consider Supply of
All Services Manpower to
Global Government Undertakings/PSU/State Govt. for Technical
Experience requirement of Bidder.
Revised Clause may be read as:
Requesting to consider, completed works/
The Bidder should have minimum experience of having
Awarded Works :- It shall be defined as those
successfully completed work of door-to-door on the spot real
Projects/assignments where the bidder can
Sri time meter reading with bill generation OR bill collection
furnish work order/ performance certificate.
Publication with receipt of payment of bills through digital platform; in
Only those projects would be considered for
electricity/ water/ gas/ property/ holding tax in India; during
The Bidder should have minimum experience of having successfully marking. Marks will be given on the basis of
last five (5) years as on December 31, 2022, for
completed work of door-to-door on the spot real time meter reading with number of years of Project performance.
PSUs/Central/State Government entities like Govt. Discoms/
bill generation OR bill collection with receipt of payment of bills
1. You are requested to kindly modify the clause as below: The Bidder should Distribution License/State Govt. or central Govt. regulated
through digital platform; in electricity/ water/ gas/ property/ holding tax
have minimum experience of having successfully completed work of door-to-door authorities/IGL/HPCL/MGL/Govt. Municipal
in India; during last five (5) years as on December 31, 2022, for
on the spot real time meter reading with bill generation OR bill collection with bodies/Municipal Corp./ Govt. Infrastructure Development
PSUs/Central/State Government entities like Govt. Discoms/
receipt of payment of bills through digital platform; in electricity/ water/ Authority, of either:
Distribution License/State Govt. or central Govt. regulated gas/property/holding tax in India; during last five (5) years as on July 31, 2023, for
authorities/IGL/HPCL/MGL/Govt. Municipal bodies/Municipal Corp./ PSUs/Central/State Government entities like Govt. Discoms/ Distribution
a.Three completed works with “executed value” (incl.
Govt. Infrastructure Development Authority, of either: License/State Govt. or central Govt. regulated authorities/ IGL/ extensions, if any) not less than INR 24 Crores (Rupees
a.Three completed works with “executed value” (incl. extensions, if any) HPCL/MGL/Govt. Municipal bodies/Municipal Corp./ Govt. Infrastructure Twenty Four Crores) each.
not less than INR 24 Crores (Rupees Twenty Four Crores) each. Data Development Authority, of either: or
or Ingenious 2. There is a considerable difference between Experience and turnover criteria. In b.Two completed works with “executed value” (incl.
b.Two completed works with “executed value” (incl. extension, if any) Global your RFP workorder is asked for Rs. 48 Cr and the turnover is asked for Rs. 18 Cr
3 10,11 II 6.2.3 extension, if any) not less than INR 30 Crores (Rupees
not less than INR 30 Crores (Rupees Thirty Crores) each. Limited which clearly does not seem to be in accordance.
or Work order value is too high in view of the turnover requirement. Thirty Crores) each.
c.One completed work with “executed value” (incl. extension, if any) not Hence you are requested to kindly consider and modify the clause as below: or
less than INR 48 Crores (Rupees Forty Eight Crores). a. Three completed works with “executed value” (incl. extensions, if any) not less c.One completed work with “executed value” (incl.
The Bidder shall submit a copy of the Work Order / Performance than INR 9 Crores (Rupees Five Crores) each. OR extension, if any) not less than INR 48 Crores (Rupees Forty
certificates / citations confirming the above criterion along with the b. Two completed works with “executed value” (incl. extension, if any) not less
Eight Crores).
than INR 12 Crores (Rupees Seven Crores) each. OR
technical Bid. The Performance Certificate from the utility required to
c. One completed work with “executed value” (incl. extension, if any) not less than
meet this criterion should be duly signed by an officer not below the
INR 18 Crores (Rupees Nine Crores).
rank of General Manager (GM)/ equivalent, failing which the firm will The Bidder shall submit a copy of the Work Order /
not be considered eligible to meet the qualifying requirements. Performance certificates / citations confirming the above
criterion along with the technical Bid. The Performance
Certificate from the utility required to meet this criterion
should be duly signed by an officer not below the rank of
General Manager (GM)/ Competent Authority , failing
which the firm will not be considered eligible to meet the
qualifying requirements.
or
c.One completed work with “executed value” (incl. extension, if any) not or
less than INR 48 Crores (Rupees Forty Eight Crores). c.One completed work with “executed value” (incl.
The Bidder shall submit a copy of the Work Order / Performance extension, if any) not less than INR 48 Crores (Rupees Forty
certificates / citations confirming the above criterion along with the Eight Crores).
technical Bid. The Performance Certificate from the utility required to
meet this criterion should be duly signed by an officer not below the
rank of General Manager (GM)/ equivalent, failing which the firm will The Bidder shall submit a copy of the Work Order /
not be considered eligible to meet the qualifying requirements. We would like to request you to kindly Consider Supply of Performance certificates / citations confirming the above
All Services Manpower to criterion along with the technical Bid. The Performance
Global Government Undertakings/PSU/State Govt. for Technical Certificate from the utility required to meet this criterion
Experience requirement of Bidder. should be duly signed by an officer not below the rank of
General Manager (GM)/ Competent Authority , failing
which the firm will not be considered eligible to meet the
qualifying requirements.
Annual Financial Turnover – Annual Financial Turnover –
The Average Annual Turnover of the bidder of last three (3) The Average Annual Turnover of the bidder of last three (3)
4 11 II 6.3.1
financial years i.e., FY 2019-20, FY 2020-21 and FY 2021-22, financial years i.e., FY 2019-20, FY 2020-21 and FY 2021-
should be at least Rupees Eighteen Crores (INR 18,00,00,000). 22, should be at least Rupees Fourteen Crores (INR
14,00,00,000).
Requirements in case of Consortium/ Joint Ventures Sub clause
6.4.3
NIT no. 89,90,91,92,93 The Lead member and Consortium Member both of the Joint
Sri
5 12 II 6.4 The lead member of the Joint Venture/ Consortium should Venture/ Consortium should necessarily meet all the technical and As per NIT
Publication
necessarily meet all the technical criteria as mentioned above. Financial criteria as mentioned above.
The financial criteria may be met individually or collectively by
both the members of the Joint venture/ Consortium
Inventive
Software Kindly give more options to submit the EMD fee in the form of a
Solutions bank guarantee (BG).
Pvt. Ltd.
We request that this Tender is of high value hence the Earnest
Sai Money Deposit shall also be allowed to submit in the form of Bank
Computers Guarantee. Normally in such kind of Tenders this is the standard
Ltd. practice by DISCOMs and Utilities to ask the EMD in Bank
Guarantee mode also. Revised Clause may be read as
Fusion BPO Each Bidder shall submit an Earnest Money Deposit (EMD)
Complete EMD amount deposit shall be submitted in BG Mode.
services of an amount of Rs. 1,20,00,000/- (Rupees One Crore
Each Bidder shall submit an Earnest Money Deposit (EMD) of
Our request would be for consideration of Bank Guarantee also Twenty Lacs Only) by direct transfer in JBVNL's Bank
an amount of Rs. 1,20,00,000/- (Rupees One Crore Twenty Lacs
along with Demand Draft drawn on a Nationalized Bank/Scheduled Account (details provided below) through National
Only) by direct transfer in JBVNL's Bank Account (details Ranisons
Commercial Bank, in favour of “Jharkhand Bijli Vitran Nigam Electronic Funds Transfer (NEFT) / Real Time Gross
provided below) through National Electronic Funds Transfer
6 14 II 9.1 Limited” payable at Ranchi. Settlement (RTGS) or in the form of a Demand Draft drawn
(NEFT) / Real Time Gross Settlement (RTGS) or in the form of
Kindly Requesting you to Submit EMD Amount Through Bank on a Nationalised Bank/Scheduled Commercial Bank, in
a Demand Draft drawn on a Nationalised Bank/Scheduled Idea Infinity
Guarantee favour of “Jharkhand Bijli Vitran Nigam Limited” payable at
Commercial Bank, in favour of “Jharkhand Bijli Vitran Nigam
Requesting to consider add Bank Guarantee as EMD Ranchi or Bank Guarantee (BG) issued by a Nationalized
Limited” payable at Ranchi.
Each bidder shall submit an Earnest Money Deposit(EMD) of an Bank/ Scheduled Commercial Bank in favour of
amount of Rs(Required Amount as per various NIT) by direct “Jharkhand Bijli Vitran Nigam Limited” and payable at
transfer in JBVNL's Bank account through NEFT/ RTGS r in the Ranchi.
Sri
form of a Demand Draft drawn on a Nationalized Bank/ Scheduled
Publication
Commercial Bank, in favour of "Jharkhand Bijli Vitran Nigam
Limited" payable at Ranchi or Bank Guarantee (BG) issued by a
Nationalized Bank/ Scheduled Commercial Bank in favour of
JBVNL and payable at Ranchi
We would like to request you to kindly allow us to Submit Earnest
All Services
Money
Global
Deposit in the form of Bank Guarantee/Fixed Deposit Receipt.
Quoted rate must be firm for minimum 3 years and shall only We request that the Quoted Rates shall be escalated by 5% every
Sai
change subject to statutory variation in GST only. The bidders year as the minimum wages in Jharkhand State is revised and
7 16 II 13.12 Computers As per NIT
are advised to consider any expected escalation in the quoted increased every year and your kind self may also agree that other
Ltd.
rate itself. costs also increase every year.
The billing agency shall submit a single quote i.e., the ‘Billing
Price Bid’ per consumer. The rate for spot energy billing of
consumers in the areas with mobile tower network (Online
We request you to clarify whether the ‘Billing Price Bid’ per Billing price bid is inclusive of cost of bill generation,
mode) shall be at ‘Billing Price Bid’. Further, the Agency shall
consumer includes the cost of bill generation, delivery and revenue delivery & revenue collection along with consumer survey,
8 18 15.4 be paid for bill generation & delivery and revenue collection of Tera Soft
collection & KYC by updating details or only the cost of spot printing and sticking of QR code and any other activity
consumers in areas without any mobile tower network (Offline
billing using android based mobile device. which is to be carried out as per the NIT
mode) at the ‘Offline Billing Rate’ per consumer which shall be
equivalent to 80% of the ‘Billing Price Bid’ per consumer
quoted by the Bidder
Can the OCR app work properly in offline mode without network
Vaibhu The software covers all the provisions of billing.
connection for OCR billing?
Quess Corp. OCR Software application will be provided by JBVNL Yes
JBVNL through its IT team will provide billing software to the Will the OCR billing software provided by JBVNL support offline
Billing and Collection Agency appointed by JBVNL. The mode, i.e. will it be able to scan and capture the meter readings
software shall support QR code scanning, OCR billing along without network connectivity?
9 21 II 21.1
with capturing meter photo in real time with regards to
consumer billing as well as all necessary software support If yes, how will the data be synchronized with the central server
TeraSoft It will be provided by JBVNL
required for collection of payment done by the consumer. once the network connectivity is restored?
If no, what are the alternative arrangements that JBVNL will

provide to ensure uninterrupted billing in areas with poor or no
network connectivity?
Will Discom cover the additional cost for this one-time activity, or
Vaibhu No
will it be charged in the bill rate?
Will JBVNL bear the additional cost for the one time activity of
developing consumer wise QR code and providing it to the billing
Development of consumer wise QR Code (as per the details
agencies in digital/soft format?
available and format decided by JBVNL) to be provided by Billing price bid is inclusive of cost of bill generation,
10 21 II 21.2
JBVNL’s IT team in digital/soft format to the Billing Agencies delivery & revenue collection along with consumer survey,
TeraSoft If yes, what will be the payment terms and conditions for this
for its usage. printing and sticking of QR code and any other activity
activity?
which is to be carried out as per the NIT
If no, will JBVNL allow the billing agencies to charge this cost in
their per bill rate or as a separate item in their bid?
We request you to kindly amend the bid Evaluation criteria as
All Services mentioned in
11 22 II 26 Evaluation of Technical Proposal
Global separate sheet [ appendix A] to selection of qualitative agency to
perform interruption free services.
Revised clause may be read as:
Requesting to consider number of manpower engaged as follows for Number of manpower engaged in door-to-door on the spot
Lead member real time meter reading with bill generation OR bill
Number of manpower engaged in door-to-door on the spot real time collection with receipt of payment of bills through digital
meter reading with bill generation OR bill collection with receipt of a)Equal to or more than 200 and less than 250 platform; in electricity/ water/ gas/ property/ holding tax in
payment of bills through digital platform; in electricity/ water/ gas/ b)Equal to or more than 250 and less than 300 India for any two (2) years in past five (5) years as on
property/ holding tax in India for any two (2) years in past five (5) c)Equal to or more than 300 and less than 350 December 31, 2022 for PSUs/Central/State Government
years as on December 31, 2022 for PSUs/Central/State Government d)Equal to or more than 350 entities like Govt. Discoms/ Distribution License/State Govt.
entities like Govt. Discoms/ Distribution License/State Govt. or central or central Govt. regulated authorities/IGL/HPCL/MGL/Govt.
Govt. regulated authorities/IGL/HPCL/MGL/Govt. Municipal Sri
12 23 II 26.2.2 Requesting to consider number of manpower engaged as follows for Municipal bodies/Municipal Corp./ Govt. Infrastructure
bodies/Municipal Corp./ Govt. Infrastructure Development Authority(a) Publication
Consortium member Development Authority.
a)Equal to or more than 400 and less than 520 a) Equal to or more than 200 and less than 250
b)Equal to or more than 520 and less than 650 a)Equal to or more than 100 and less than 150 b) Equal to or more than 250 and less than 300
c)Equal to or more than 650 and less than 770 b)Equal to or more than 150 and less than 200 c) Equal to or more than 300 and less than 400
d)Equal to or more than 770 c)Equal to or more than 200 and less than 250 d) Equal to or more than 400
d)Equal to or more than 250
Costing of works for door-to-door on the spot real time meter reading with bill 1. You are requested to kindly modify the clause as below: Costing of works for
generation OR bill collection with receipt of payment of bills through digital door-to-door on the spot real time meter reading with bill generation OR bill
platform; in electricity/ water/ gas/ property/ holding tax in India in past five collection with receipt of payment of bills through digital platform; in electricity/
(5) years as on December 31, 2022 for PSUs/Central/State Government water/ gas/ property/ holding tax in India in past five (5) years as on July 31, 2023
entities like Govt. Discoms/ Distribution License/State Govt. or central Govt. for PSUs/Central/State Government entities like Govt. Discom /Distribution
regulated authorities/IGL/HPCL/MGL/Govt. Municipal bodies/Municipal License/State Govt. or central Govt. regulated authorities /IGL/HPCL/MGL/Govt.
Data
13 23 II 26.2.3 Corp./ Govt. Infrastructure Development Authority. Municipal bodies/Municipal Corp./ Govt. Infrastructure Development Authority. As per NIT
a) Total value of completed works costing less than or equal to INR 48 Crores Ingenious 2. You are requested to modify the clause in accordance to the experience criteria:
=15 Marks a) Total value of completed works costing less than or equal to INR 18 Crores
b) Total value of completed works costing more than INR 48 Crores but less =15 Marks
than or equal to INR 58 Crores = 18 Marks b) Total value of completed works costing more than INR 18 Crores but less than
c) Total value of completed works costing more than INR 58 Crores = 20 or equal to INR 22 Crores = 18 Marks
Marks c) Total value of completed works costing more than INR 22 Crores = 20 Marks
Requesting to consider Average Annual Turnover of last three

(3) years (FY 2019-20, FY 2020-21 & FY 2021-22) for lead
membre as follows
NIT No. 91/PR/JBVNL/2023-24 (Hazaribagh and a)Equal to or more than Rs 14 Crore and less than 15 Crores Revised Clause may be read as:
Medininagar) b)Equal to or more than Rs 15 Crore and less than 16 Crores Average Annual Turnover of last three (3) years (FY 2019-
Average Annual Turnover of last three (3) years (FY 2019- c)Equal to or more than Rs 16 Crore and less than 17 Crores 20, FY 2020-21 & FY 2021-22)
20, FY 2020-21 & FY 2021-22) d)Equal to or more than Rs 17 Crores a) Equal to or more than Rs. 14 Crore and less than 15
NIT No.: 91/PR/JBVNL/2023-24 Sri Requesting to consider Average Annual Turnover of last three Crores
14 26.2.4
a)Equal to or more than Rs 18 Crore and less than 19 Crores Publication (3) years (FY 2019-20, FY 2020-21 & FY 2021-22) for b) Equal to or more than Rs. 15 Crores and less than Rs.
b)Equal to or more than Rs 19 Crore and less than 20 Crores Consortium member as follows 16 Crores
c)Equal to or more than Rs 20 Crore and less than 21 Crores c) Equal to or more than Rs. 16 crore and less than Rs. 17
d)Equal to or more than Rs 21 Crores a)Equal to or more than Rs 8.5 Crore and less than 9.5 Crores Crores
b)Equal to or more than Rs 9.5 Crore and less than 10.5 Crores d) Equal to or more than Rs. 17 Crores
c)Equal to or more than Rs 10.5 Crore and less than 11.5 Crores
d)Equal to or more than Rs 11.5 Crores
Previous tender is different pattern current one is different so no

If the past performance of bidder has been dis-satisfactory in
15 25 II 31 T Tera Soft need to compare previous performance for this new tender Please As per NIT
any of the previous contract, the bidder shall be disqualified.
consider
The above agreement shall be executed after the successful
Bidder deposits the Security Deposit amount equivalent to 10%
of the total contract value (5% in the form of Bank Guarantee In India different state discom's considered 10% BG only but here
16 26 II 33.1.1 from any Nationalized / Scheduled Commercial Bank and rest Tera Soft 5% Demand Draft is completely avoidable so pls consider BG only As per NIT
5% by way of Demand Draft), in the office of General Manager as a Security Deposit
(Revenue), JBVNL Headquarter after adjusting the EMD
amount.
Inventive
It is requested to amend the PBG amount to 3% of Contract value.
Software
OR Requested to amend the PBG amount to 5% against the one AS per NIT
Solutions
year of contract value.
Pvt. Ltd.
Kindly consider the security deposit ( PBG) equivalent to 3% of the
Quess Corp. As per NIT
total contract price.
The successful Bidder, to whom the Contract is awarded, shall
Kindly requesting to consider to whom the Contract is awarded,
be required to submit a security deposit equivalent to 10% of the
17 26 II 34.1.1 Idea Infinity shall be required to submit a security deposit equivalent to 3 % of As per NIT
total Contract Price in the office of General Manager (Revenue),
the Total Contract Price
JBVNL Headquarter.
We request you to kindly amend the criteria for Performance
Security Deposit as below.
All Services The successful Bidder, to whom the Contract is awarded, shall be
As per NIT
Global required to submit a security deposit equivalent to 5% of the annual
Contract Price in the office of General Manager (Revenue), JBVNL
Headquarter in the way of Performance Guarantee
The Security Deposit shall be submitted in two parts i.e. 5% of Inventive
the contract value by way of Demand Draft and balance 5% as Software It is requested to amend the total PBG amount in the form of
As per NIT
Performance Guarantee from any Nationalized/Scheduled Solutions Performance bank guarantee.
18 26 II 34.1.2
Commercial Bank in the form of Bank Guarantee for a value Pvt. Ltd.
equivalent as per the format provided in Schedule –3 and Fusion BPO
balance. Complete Security deposit shall be submitted in BG Mode. As per NIT
services
maximum States /discoms asking BG for only 1 year contract value
TeraSoft As per NIT
The bank guarantee amount shall be equal to five percent (5%) but here you are asking 3 year contractual value so kindly review it
of the Contract price for three years (included adjustment of
EMD if any) and it shall guarantee the faithful performance of
19 26 II 34.1.3 the Contract in accordance with the terms and conditions
specified in this document and specification. The PBG along Most of the States/Discoms require BG for only one year in value,
Vaibhu but you are asking for a three-year contractual value. Please As per NIT
with the Demand Draft shall be submitted by the bidder, before
execution of the Contract agreement. reconsider this.
MSME Policy Applicability

Jharkhand Procurement Policy 2014 shall be applicable to such
We have been certified as an MSME by the Government of India
Micro and Small Units (MSEs as defined under MSME Act
and we have a valid MSME registration certificate, we would like As per Jharkhand Procurement Policy 2014 or amendments
20 28 II 37.1 2006 of Govt of India and JIP-2012) of the State and other units/ Vaibhu
to know if our MSME certification with micro small all over India thereof
enterprises of the state which fulfill all the following criteria: (I)
eligibility will allow us to proceed with this tender.
The manufacturing or Service unit is located within the State of
Jharkhand
Inventive As per Government norms, you have to pay the prevalent
We will provide minimum wages as per the details given in the
Software Minimum Wages Act applicable in Jharkhand. However,
21 29 II 40.1.1 Minimum Wages ( Query) RFP, and any revised minimum wage or extra payments will be
Solutions you have to pass on a minimum % to the Urja Mitra as
borne by JBVNL.
Pvt. Ltd. defined in the NIT/Corrigendum.
The JBVNL Authority executing the contract agreement with the
Agency i.e. General Manager-cum-Chief Engineer of the
The safety equipment's required for the UMs should be as
respective Electric Supply Area Board shall issue a monthly Data Please provide the details of the required safety equipments with
22 29 II 41.1.2 per the weather requirements as the UM has to travel a lot
certificate certifying that all the billing activities were carried ingenious specifications to be provided to field staff specifically UMs.
for consumer billing including raincoats, hat/cap etc.
out properly by the Agency, along with proper safety equipment
/ measures and within the stipulated time period.
The Agency shall obtain accident liability insurance for its
employees for payment of compensation on account of injury,
fatal or otherwise due to accident during course of operation
carried out by him for the purpose of complying with his
Data As per the compensation fixed by the prevalent norms of
23 30 II 42.1.2 contractual obligations thereof. It shall indemnify JBVNL Kindly Clarify that Esic is sufficient for fulfil this clause.
ingenious central/state govt./ any statutory body
against any claim from such employees or damage to property
what- so- ever while these arise out of or in consequences of the
execution of works, operation and all activities to be performed
till the successful completion of Contract.
The Contract period of Three (3) years shall be considered after It is requested that when we are in the pre-go-live phase, kindly
Inventive
the Pre Go Live Phase of three (3) months i.e. the first 3 months provide a payment to Agency for the survey.
The Agency need not to do any billing or collection related
from the date of acceptance of LOI by the Agency. The Agency
activity during the pre Go-Live Phase. However, it needs to
shall not be eligible for any payment / incentives during the Pre Sir, Please clarify
24 33 II 52 (c) carry out activities like Manpower hiring, procurement of
Go Live phase. The Pre Go Live phase of Three (3) months is Data We understand that The selected bidder should not do any billing or
hardware, consumer mapping and KYC, QR code sticking
being ingenious collection activity in the Pre go Live phase of first 3 months and this
etc. as per the RfP.
provided to the Agency for survey, deployment of Urja Mitras period is only for deployment of manpower and hardware.
and necessary hardware.
What is the total number of consumers and the number of meters
installed for them? How many of these meters are in working The effective consumer database has been provided in the
Vaibhu
condition? Since OCR scanning requires meter display, please tender document
The appointed agency must bill the consumers in ‘online’ mode mention the count of MU based meters in the RFP.
through OCR technology for 100% of JBVNL consumers. In the
How many meters are installed against total consumers? How many
cases where there is poor/no connectivity, the UMs must take the The effective consumer database has been provided in the
Tera Soft meters are in OK condition? For OCR scanning meter display is
readings on their devices which shall be synchronized by the tender document
25 34 III 2 important so kindly mention MU based meters count in RFP
UMs in good network area to generate bills. The generated bills
after synchronization must be served to such consumers by the We submit that OCR meter reading is not possible in many cases
meter reader. The following sections describe the way and due to meters are dusty, direct sunlight on meters, meters at height,
means to conduct billing Sai meter display not proper and many other reasons. Also, the success
As per NIT
Computers ratio of OCR is not more than 70- 75%.
So we request separate rates of Meter Reading by OCR and Manual
Reading with Photograph in the Price Schedule
Will both the existing agency and the new agency get payment for
billing during the pre go-live phase or will only one of them get
payment? The agency appointed through this tender document is not
Tera Soft
liable to get payment during the pre go live phase
The first three (3) months, after the acceptance of LOI by the If both of them get payment, what will be the basis of payment and
26 35 III 2.1
successful bidder, shall be considered as Pre Go-Live Phase. how will it be calculated?
During pre go live period, the selected bidder will do the billing and
collection activity. Or work on consumer mapping only .
Quess Corp
Kindly consider separate rate/payouts for consumer mapping and
make provision to provide quotation accordingly in price bid part. The Agency need not to do any billing or collection related
JBNVL intends to implement QR Code Sticker based billing at activity during the pre Go-Live Phase. However, it needs to
consumer premise. This activity shall be carried out within the carry out activities like Manpower hiring, procurement of
first six months from the project start date including three JBVNL should provide the printed QR code Sticker for pasting at hardware, consumer mapping and KYC, QR code sticking
27 35 III 2.1.1 months of Pre-Go Live Phase as indicated in this Tender Quess Corp consumer premises at near meter installed due security reason and it etc. as per the RfP.
Document. JBVNL expects the Agency to adhere to the could not be misused.
approach described in this Tender Document with possible
improvements thereto.
Will JBVNL pay any additional amount to the agency for carrying
out the activity of pasting the QR code stickers on the consumer
JBVNL intends to implement QR Code Sticker based billing at
meters or will it be included in the per bill rate?
consumer premise. This activity shall be carried out within the
Billing price bid is inclusive of cost of bill generation,
first six months from the project start date including three
If JBVNL will not pay any additional amount, how will the agency delivery & revenue collection along with consumer survey,
months of Pre-Go Live Phase as indicated in this Tender Tera Soft
recover the cost of this activity from its per bill rate? printing and sticking of QR code and any other activity
Document. JBVNL expects the Agency to adhere to the
approach described in this Tender Document with possible
In case the consumer removes or damages the QR code sticker after
improvements thereto.
it is pasted by the agency, who will be responsible for replacing or
repairing it and how will it affect the billing process?
II. Deliverables:
The bidder shall carry out the following deliverables
28 35 III 2.1.1 a) Consumer KYC details as mentioned in Annexure – 2 of this
This is additional work for any agency but here you are asking only Billing price bid is inclusive of cost of bill generation,
tender documents required for the preparation of QR code.
bill price only, KYC details collecting is also huge work so meter delivery & revenue collection along with consumer survey,
b) Pre-Dispatch Acceptance Test (Bidder must provide sample Tera Soft
readers expect some amount for this work so kindly consider this printing and sticking of QR code and any other activity
QR code sticker for approval).
also which is to be carried out as per the NIT
c) Approval of Sample (DISCOM will provide acceptance of
sample)
d) Printing and sticking of QR code sticker.
As per defined procedure in RFP, the cost of printing, supply and

Billing price bid is inclusive of cost of bill generation,
sticking of QR codes will be extra burden on the agency and also it
Sai delivery & revenue collection along with consumer survey,
Printing, Supply and Sticking of QR Code stickers at JBVNL will be a regular process during the entire contract period.
Computers printing and sticking of QR code and any other activity
So we request that there shall be a separate rate for printing, supply
and sticking of QR codes in Price Schedule
Fusion BPO
29 36 III 2.2 150 consumer bills per day in both Rural and Urban areas 250 Bills in Urban & 200 Bills in Rural Areas As per NIT
services
If there is no QR code at the consumer premises, can we do the
Vaibhu No
billing by manually entering the account id?
In case the QR code is not available or damaged at the consumer
The UM shall first scan the QR Code containing the consumer
premises, will the UM be able to do the billing by entering the
details though the camera of the android based smart phone and
account id manually?
select the option to generate bill. Upon selecting the option to
30 36 III 2.2 b generate the consumer bill, the UM should scan the current Yes, the UM will be able to scan through OCR technology
If yes, will the UM be able to scan the current month’s energy for generation of bill, if the QR code is not available due to
month’s energy reading from the consumer meter through OCR Tera Soft
technology (Artificial Intelligence). The software application for reading from the consumer meter through OCR technology after any reason. However, it is the responsibility of the Agency to
the same would be provided by JBVNL. entering the account id manually? stick the damaged QR code and bill through the same.
If no, what are the alternative methods that JBVNL will provide to
ensure accurate and timely billing of such consumers?
For cases where bill through OCR is not generated due to
Will JBVNL provide the MU based consumer count division wise Relevant consumer base has been provided in the tender
reasons like Premises Locked, Meter Faulty etc., it would be
31 37 III 2.2 d Tera Soft to the bidders or will the bidders have to estimate it based on their document for the estimation of UMs as per the requirement
mandatory for the Urja Mitra to take a photograph which would
own sources? of JBVNL mentioned in the tender document.
be part of the billing details of the consumer.
Will our reading be considered as OCR based if OCR fails to
The agency shall ensure that UMs conduct 100% OCR meter Vaibhu No, it would be non-OCR based billing.
capture the actual digits due to meter display problem?
32 37 III 2.2.1 a reading for LT Consumers in Online Mode using the Android
If OCR not captured Actual digits because of meter display problem
based smart mobile (with printer) or through ‘Offline Mode’. Tera Soft No, it would be non-OCR based billing
then consider our reading as a OCR based?
The Agency shall have to submit the above surveillance report on This Work should be done in Revenue Sharing
quarterly basis to the concerned AEE (Supply) (in hard & soft format)
Sri
,So that we can add more & more Users to our As per NIT
with a copy to GM-cum-Chief Engineer of the concerned Electric Supply Publication
live Portal to Increase the desired Revenue.
Area, ESE (Supply), EEE (Supply) and GM (Revenue) and the Nodal
Officer of the concerned Electric Supply Area. Thereafter, the suspected Lumpsumed Parameter we can be report it by Billing Application
33 38 III 2.2.1 (iii)sites shall be examined by the concerned EEE/AEE/JEE under the on real time basis if Application will upgrade.
supervision of ESE of the respective Electric Supply Circle. An incentive Fusion BPO Instances of Consumer meter by pass.
of Rs. 100 /genuine case (after verification by competent authority) Surveillance report to be submitted in Hard copy
services Tampered Meters
would be provided to the Agency. Agency has to ensure that the
Theft of Electricity by direct booking or other means
incentive against the genuine cases is being paid to responsible Urja
Mitra. LD but running case.
Where is the OCR scanned readings stored in offline mode? Is Bill will be generated on the spot through offline OCR
Vaibhu
offline OCR used for validating the meter reading? technology
If, during the process of this tender or during the entire tenure of the If the agency is billing the offline consumers through OCR
Agency with JBVNL, some methodology/technology is derived by
technology, how will the OCR scanned readings be stored in the
JBVNL to carry out the billing of offline consumers through OCR
34 40 III 2.3 technology (as per the actual meter reading on spot) and the Agency is
mobile device and how will they be transmitted to the central server
billing the Offline consumers through OCR based technology; in that once the network connectivity is available? Bill will be generated on the spot through offline OCR
Tera Soft
case, the Agency shall be eligible to get 100% of the Quoted technology
rate/consumer as per Schedule 9 of this tender. Will the offline OCR technology be used only for validation of the
meter reading or will it also generate the bill and print it on the
spot?
A comprehensive dashboard would be provided by the Agency Sri Please provide User Id and login to access the data to plan route Will be provided after allotment of successful bidder and
which shall be compatible with JBVNL’s Publication Map allotment of WO
billing software, or any other IT platform available with JBVNL.
35 40 III 2.4
The accessibility of this dashboard would Fusion BPO Kindly share the proper SOP between data transferring Discom to Detailed SOP will be provided after allotment of successful
be available with GM (Rev), GM(IT) and any other official at services firm & format for report sharing. bidder and allotment of WO
site, not below the rank of EEE.
Requesting to consider, Any other mode as designated Banking

system as follows:
UM should Collect Cash/Cheques/Demand Drafts from assesses as
Urja Mitra shall be required to collect the payment through Sri demand mentioned in generated & Agency will Deposit Cash,
financial technology supported As per NIT
Publication Cheques/Demand Drafts in approved accounts within 24 hours &
Digital Collection System in the form of E-wallet or any other Use handheld devices for generation of instant receipts linked with
digital mode as back office operations and for banking records.
provided by JBVNL during the Spot Billing from the consumer.
• The Urja Mitra agency will have to maintain balance in its
The Urja Mitra agency can maintain balance in its respective e-
respective e-wallet, of not less Fusion BPO
wallet, Rs.5,000 for rural areas and Rs.10,000 for urban areas & As per NIT
than Rs.10,000 for rural areas and Rs. 20,000 for urban areas, services
36 41 III 3.1 also provide SOP for this work.
and the cash collected from
the consumer shall be adjusted against the balance in e-wallet. Kindly provide the complete clarification/SOP for this work like
• The billing agency shall recharge the e -wallet of Urja Mitra that-
accordingly and the Fusion BPO 1- How can cash collection & rotation will be manage?
As per NIT
collected services 2- Who will provide dash board for cash collection & related
amount shall be deducted from e-wallet of the respective Urja reports?
Mitra. 3- Monitoring tools?
To boost revenue collection the UM should be allowed to collect
Quess Corp As per NIT
50% from the arrear amount and 100% of the current assessment
Sri Requesting to consider, E-wallet option not
As per NIT
Publication make compulsory.
Urja Mitra shall be required to collect the payment through
financial technology supported Digital Collection System in the
37 41 III 3.1.1 Tera Soft E wallet id creation is compulsory for every meter reader? Yes
form of E-wallet or any other digital mode as provided by
JBVNL during the Spot Billing from the consumer.
The Urja Mitra agency will have to maintain balance in its We request that for the first three months of the contract, the
respective e-wallet, of not less than Rs.10,000 for rural areas and requirement of maintaining a minimum balance in the e-wallet be
38 41 III 3.1.2 Tera Soft This clause is applicable after the Pre Go Live Phase only
Rs.20,000 for urban areas, and the cash collected from the waived or relaxed, as we are new to the firm and need some time to
consumer shall be adjusted against the balance in e-wallet establish trust and recharge the wallet regularly.

Quess Corp Urja Mitra to be allotted min 1500 consumers.
(a) The Agency shall be responsible for deployment of The Agency shall be responsible for deployment of
adequately trained manpower as Urja Mitras with the following adequately trained manpower as Urja Mitras with the
conditions: a) One (01) Urja Mitra shall be deployed for every following conditions:
39 41 III 4 (a) We request that the spot billing in JBVNL is being done from so
1000 consumers in all areas, to be available on all working a) One (01) Urja Mitra shall be deployed for every 1500
hours. many years and the Meter Readers have now good experience and consumers in all areas, to be available on all working hours.
efficiency in doing meter reading with knowhow of routes,
Sai
customer availability etc. All other relevant clauses shall be read as 1 UM for every
Computers
We request that as Liquidated Damages (Penalties) have already 1500 consumers instead of 1 UM for every 1000 consumers.
been set in the RFP as per the clause 8.8 to 8.12, this restriction
shall not be imposed.
1) One (01) Urja Mitra shall be deployed for every 1000
Inventive
consumers in all areas, to be available on all working hours.
Software Kindly Provide a detailed clarification about how many consumers
4041 & 49 III4(a) & 8.12) Considering the maximum limit of 150 bills per day per Urja 1 UM to be allotted for 1500 consumers.
Solutions are billed by 1 Urja Mitra in per month.
Mitra in Rural and Urban Areas, as described in Clause 2.2
Pvt. Ltd.
(Section III) of this RfP.
The agency must ensure that the Urja Mitras, being the
foundation of this project and agency’s engagement with If there is any change is minimum wages would that affect the
Data
41 41 III 4 (c) JBVNL, are paid salary and benefits equivalent to at least 60% contract price accordingly i.e. revision of per consumer rate Rate to remain same throughout the tenure
ingenious
of the price bid per consumer by the agency as mentioned under accordingly
Schedule 9 of this tender.
Qualification criteria in case of Rural UM should be Matric &
Quess Corp As per NIT
above and in case of Urban it should be Intermediate & above.
To be at least a Graduate pass/Diploma holder for urban areas Data Urja Mitras (UM) should be at least 12 pass for both urban and rural
42 42 III 4(h) As per NIT
and 12th Grade/ITI passed for rural areas/panchayats. ingenious areas/panchayats.
Data Sir, you are requested to kindly modify the clause as "To be
As per NIT
ingenious graduate in any stream with 3 years of relevant experience."
JBVNL may provide, as per availability, office space to Agency

in its field offices at Headquarter/Area Board/Circle/Division/
Kindly clarify except Laptop/Desktop all required infrastructure
43 46 III 4 (w) Sub-Division office for carrying out operational activities Quess Corp As per NIT
should be provided by JBVNL.
pertaining to the Contract. The Agency shall arrange all facilities
/ furniture / infrastructure etc. at its own cost
Android based Smart Mobile Devices with printers

The Agency shall print the spot energy bills on top coated Kindly allow 2"Inch & 3 "Inch Thermal Bluetooth connected prints
Fusion BPO
44 47 III 5.1 thermal paper of quality HS 65 GSM with high tensile & tear both for bill printing because availability of 2" Inch Printers & Parts As per NIT
services
strength, having width of 3 inches (3”), with minimum optical easily.
density of 1.7 and minimum life of one year.
Agency shall supply Android based smart mobiles having at-
least 4GB RAM, with 32 GB ROM with inbuilt camera (at least
12megapixel) and the latest available android OS (Version
higher than 9), GPS, GPRS, portable printer (Thermal), good Kindly requesting you to Allow us to Use of Hand-held Spot Billing
45 47 III 5.1 a quality paper and ink suitable for monthly / Bi-monthly reading Idea Infinity Device with Inbuilt Bluetooth printer For Real Time Spot Billing & As per NIT
of all consumers as per the required quantity to each Urja Mitra. Revenue Collection
The Android based smart mobile device should be always
compatible with the billing software of JBVNL during the
contract period.
The payment of fixed component against other resources will be
released by JBVNL against submission of monthly invoices.
Quess Corp. Will be borne by JBVNL
Kindly clarify the payment other resources will be born by JBVNL
or Agency.
1- Please clarify that who will Pay to firm Sr. Manager (Accounts),
related area board Jbvnl or GM (Revenue), Jbvnl.
Fusion BPO 2- How much payment will be release in a one time 100% or less
As per NIT
services amount ?
Fixed Component for payment against other resources Payment 3- Which documents firm will be submit at the time of payment in
against the following resources shall be fixed on a monthly area board ? (please explain it specially)
46 49 III 8.2
basis, and must be paid to these resources irrespective of the Data Kindly Clarify that the same should increase time to time as per
As per NIT
billing in that month Ingenious Minimum wages of govt. of Jharkhand.
We request you to kindly clarify exact no of resources requirement
as in tender
documents tentative manpower requirement are mentioned around
212
All Services The consumer base has been mentioned as per Annexure 1
for Package A against estimated cost @ Rs. 28.00 Cr. , 57 for
Global of the document
Package B
against Estimated Cost 60.00 Cr. , & 40 for Package C Against
Estimated Cost
60.00 Cr.
We request that the monthly Bill % (Billing Coverage) for incentive
calculation shall be based on UM/Sub-Div or Division wise instead
The billing coverage for calculation of payments, incentive
Sai of complete Area Board because in every board there may be some
and liquidated damages would be calculated division wise.
Billing Coverage based Incentive component Computers good and bad areas, so the agency may not get the incentive on
The agency shall raise division wise monthly invoice as per
Ltd. good performance. lf incentive is given on UM/Sub-Div or Division
47 50 III 8.3 clause 8.6 of the NIT
wise than good performers will get the incentives and the penalties
will be imposed on the bad performers
Amount Received / Claimable by Billing Agency (Rs. X / bill
Data
generated) Please provide more clary on value of X X is the total quoted price by the bidder
Ingenious
The payment for Revenue collection shall be as follows: • 1% of

The payment for revenue collection shall be as follows
total amount collected by the Agency
1% of total amount collected from the allotted consumers on
(UMs) from the allotted consumers on monthly basis for urban Sri
48 51 III 8.4 monthly basis for Urban LT consumers As per NIT
LT consumers. • 3% of total amount Publication
3% of total amount collected from the allotted consumers on
collected by the Agency (UMs) from the allotted consumers on
monthly basis for rural LT consumers
monthly basis for rural LT consumers
We request that there shall be a provision in the JBVNL Mobile
App that if a UM tries to get the meter reading through OCR and
Sai
the OCR fails than in this case a tag shall be maintained for this
Computers As per NIT
effort and 100% rate shall be payable for such cases.
Ltd.
Secondly, we request that the 80% payment in case of non- OCR
Through OCR - 100% of 'Billing Price Bid' per consumer reading is less (which is 20% penalty), so it should be made 90%
49 51 III 8.5.2
Without OCR - 80% of 'Billing Price Bid' per consumer If meter display errors and IDF cases submitted then consider our
TeraSoft As per NIT
percentage under OCR category?
Inventive As the accuracy of OCR varies between 70% and 80% of the total
Software consumer OR any error in the OCR software application while
As per NIT
Solutions working, Please provide 100% payment for without OCR billed
Pvt. Ltd. consumers.
We hereby submit that we have experienced that the Bill/lnvoice
Verification and Payment Process is too lengthy and the payments
get delayed due to which the agency's suffers a lot in paying the
salaries of the Urja Mitra and other staff in a timely manner.
Sai
We request that as all the billed and unbilled data can be seen
Computers As per NIT
online at any time by JWNL officers, there is no need to verify the
Ltd.
bills at various ends. Only the concerning EEE can verify the bills
by checking the online data and send to Sr. Manager A/c at HQ.
This will speed up the payment cycle for the agency to perform
better.
50 52 III 8.6 Bill verification & Payment Process
Sir, you are requested to kindly add the below clause as a part of the
RFP:
Payment Condition should be as follows : - 85% applicable payment
of monthly invoice shall be made within 5 days from the date of
Data
submission of respective invoice to concerned division A.O without As per NIT
Ingenious
waiting for verification by the concerned officer and the balance
admissible payment of invoice(s) shall be made after the prescribed
verification. 15% of the applicable payment of monthly invoice
shall be made after verification of the invoice within 15 Days.
Inventive
Software It is requested that the penalties calculated for any month be limited
As per Serial No 61 below
Solutions to 10%
51 53 III 8.9 Liquidated Damages for Un-billed consumers Pvt. Ltd.
Sai We assume that if the overall Billing coverage is more than 70%
Computers than there will be no penalty on the rest un-billed consumers. Yes
Ltd. Kindly clarify
We hereby would like to request that there are so many categories

of penalties like Non-OCR Readings, unbilled consumers, non-
Sai performance incidences, incorrect billing timely billing, non billing
8.8 to
5253 to 56 III Liquidated Damages (Penalties) Computers through QR Code etc. due to which the penalties may be imposed As per Serial No 61 & 62 below
8.12
Ltd. heavily to even meet out the monthly expenses.
We request to kindly cap all the penalties to a maximum of 10% of
the total monthly invoice value which is also standard practice.
The terms should be as below : - After successful roll out of spot

billing services in a division, on request the vendor shall be paid
The Mobilization advance @ maximum up to 10 % of the Data mobilization fund of @ maximum up to 10% of the estimated
estimated annual work order value arrived on the basis of Ingenious annual work order value arrived on the basis of existing number of
53 53 III 8.7 As per Serial No 61 & 62 below
existing number of consumers on date, can be provided to the Global consumers on date, can be provided to the Agency, if desired,
Agency, if desired. Limited Division towards spot billing services in a division, which shall be
recoverable from the monthly invoices of the division in 12 equated
installments which should be Interest Free.
Incorrect billing Any erroneous/incorrect bill generated on
If due to human error or done by new UM under training period the
54 54 III 8.1 account of the following shall attract Liquidated Damages as Quess Corp. As per Serial No 61 & 62 below
fine should not be more than (Rs. 20/ Consumer/Case)
described in Clause 8.10of this RfP (Rs. 100/ Consumer/Case)
Sai
The penalty amount of Rs. 100 / Consumer / Case is on high side
55 54 III 8.10 Liquidated Damages for various incidents of non-performance Computers As per Serial No 61 & 62 below
and we request that it should be reduced to Rs. 50/-
Ltd.
Liquidated Damages (%) on total billed consumers (if target not
Sai
achieved) mentioned is 1% on targets billing% from 1-10th and
56 55 III 8.11 Liquidated Damages against billing completion time frame Computers As per Serial No 63
from 11th-20th. Kindly clarify that how the 1% penalty on which
Ltd.
consumers and on which rates shall be calculated.
Sche Sai In Notes (c) it is mentioned that the quoted rates shall be inclusive
57 86 dule c & e Billing Price Per Consumer Computers of all taxes, duties and levies etc. whereas in (e) it is mentioned that The Quoted rate is exclusive of GST
9 Ltd. quoted rates shall be exclusive of GST. Kindly clarify
Quess Corp. Maximum Penalty capping should be 15% of the invoice value As per Serial No 61 below
Data
58 General Maximum Penalty Ingenious Penalty shall not exceed 10% of respective month's total bill for a
As per Serial No 61 below
Global particular month for a particular Division.
Limited
We would like to make a small request with regards to the
discussion held for creation of e-wallet for individual Urja Mittra’s.
it would make things difficult for the agencies to monitor and
recharge say 500 to 600 wallets on a regular basis. Rather one e-
wallet can be created for each agency wherein the agency will
monitor and recharge a single wallet. This mode of operation will The e-Wallet recharge, balance, collection, payment etc. has
help the agency to operate in a hassle free manner with regards to to be monitored Urja Mitra wise by the Agency, as it is
59 General Query Ranisons
collection of the revenue. required to monitor the performance of the Urja Mitras in
terms of collection
Also we would like to bring in your notice that each time a Urja
Mitra leaves his/her job or is terminated due to non performance,
the e-wallet created against the Urja Mitra will have to be de-
activated and and a new e-wallet will have to be created against the
same.
request for consideration of start up clause as per Government of
CR System
60 General India scheme so that a beginner gets an opportunity to explore new As per NIT
Engineering
innovative ways for successful completion of work.
As Per RfP Revised Clause may be read as:
61 54 III 8.9
Liquidated Damages for various incidents of non-performance: Revised Clause may be read as:
Liquidated Damages shall be implied on the Agency, if any of the incidents Liquidated Damages for various incidents of non-performance:
62 54 III 8.10 mentioned under the following clause occurs. The Liquidated Damages shall Liquidated Damages shall be implied on the Agency, if any of the incidents mentioned under the following clause occurs. The
be added for each instance of below non-performance. The details of the Liquidated Damages shall be added for each instance of below non-performance, upto a maximum of 2% of the monthly eligible
Liquidated Damages as per the clause mentioned below is as below: payment . The details of the penalties as per the clause mentioned below is as below:
63 55 III 8.11
Sche
64 86 dule
9A
JHARKHAND BIJLI VITRAN NIGAM LIMITED
(CIN : U40108JH2013SGC001702)
Engineering Building, HEC, Dhurwa, Ranchi – 834004,
Email:- gmrevenue2022@gmail.com,
2nd Time Extension Notice

Bid Submission Timeline against NIT No. 91/PR/JBVNL/2023-24 floated for Appointment
of “Service Agency for Engagement of Urja Mitras for Real Time Spot Billing using Android based
Mobile Device along with Portable Printer for Billing and Revenue Collection” in Electric Supply
Areas, Hazaribag & Medninagar is hereby extended as per following schedule:
Sr. Event Existing Timeline Proposed
No. Timeline
Last date and time of Receipt of Bid Upto 29/08/2023 at Upto 13/09/2023 at 18:00
1.
Documents (Online) 18:00 Hrs Hrs
Last date of Physical submission of Upto 31/08/2023 at Upto 15/09/2023 at 17:00
2.
Tender Fee and EMD 17:00 Hrs Hrs
Due date for opening of Technical Bid Upto 31/08/2023 at Upto 15/09/2023 at 17:30
3.
(Part – I) 17:30 Hrs Hrs
Bid uploading / opening will be through e-tendering norms only. The complete Tender documents
along with corrigendum documents can be downloaded through website www.jharkhandtenders.gov.in
Bidder may contact help desk of e-Procurement system at the following web address:
www.jharkhandtenders.gov.in.
Tendering Authority:
8709711244
Sd/-
ICICI Bank Advice Receipt
9/8/23 1:34 PM
Transaction Details
Account Number: 629405042936
Transaction Date: 08-09-2023 00:00:00
Transaction Amount: INR 23,600.00
Debit/Credit: Debit
Transaction Description : INF/NEFT/033592476991/B

KID0004902/Tender
Note: This is an electronically generated receipt and

does not need any signature.
Date and Time: 08/09/2023 1.34 PM Page 1 of 1

INDIAN INCOME TAX RETURN ACKNOWLEDGEMENT Assessment Year
[Where the data of the Return of Income in Form ITR-1 (SAHAJ), ITR-2, ITR-3,
ITR-4(SUGAM), ITR-5, ITR-6, ITR-7 filed and verified]
2020-21
(Please see Rule 12 of the Income-tax Rules, 1962)
PAN AABCM9610N
Name MEGA CALIBRE ENTERPRISES PVT. LTD.
D- 139, , OKHLA INDUSTRIAL AREA,, PHASE - I,, NEW DELHI, DELHI, 110020
Address
Status Pvt Company Form Number ITR-6
Filed u/s 139(1)-On or before due date e-Filing Acknowledgement Number 893734351251220
Current Year business loss, if any 1 0

Taxable Income and Tax details
Total Income 41605310

Book Profit under MAT, where applicable 2 0
Adjusted Total Income under AMT, where applicable 3 0
Net tax payable 4 10471224
Interest and Fee Payable 5 0
Total tax, interest and Fee payable 6 10471224
Taxes Paid 7 12097027
(+)Tax Payable /(-)Refundable (6-7) 8 -1625800
Dividend Tax Payable 9 0
Distribution Tax
Interest Payable 10 0
Dividend
details
Total Dividend tax and interest payable 11 0

Taxes Paid 12 0
(+)Tax Payable /(-)Refundable (11-12) 13 0
Accreted Income & Tax
Accreted Income as per section 115TD 14 0

Additional Tax payable u/s 115TD 15 0
16 0
Detail
Interest payable u/s 115TE
Additional Tax and interest payable 17 0

Tax and interest paid 18 0
Income Tax Return submitted electronically on 25-12-2020 17:35:42 from IP address 59.144.171.48 and verified by
SANJAY DATTA GUPTA
having PAN ABAPG8783H on 25-12-2020 17:35:42 from IP address 59.144.171.48 using
Digital Signature Certificate (DSC).

19572376CN=e-Mudhra Sub CA for Class 2 Individual 2014,OU=Certifying Authority,O=eMudhra Consumer Services Limited,C=IN
DSC details:
DO NOT SEND THIS ACKNOWLEDGEMENT TO CPC, BENGALURU

INDIAN INCOME TAX RETURN ACKNOWLEDGEMENT
[Where the data of the Return of Income in Form ITR-1 (SAHAJ), ITR-2, ITR-3, ITR-4(SUGAM), ITR-5, ITR-6, ITR-7
Assessment Year
filed and verified] 2021-22
(Please see Rule 12 of the Income-tax Rules, 1962)
PAN AABCM9610N
Name MEGA CALIBRE ENTERPRISES PVT. LTD.
Address D- 139 , OKHLA INDUSTRIAL AREA, , PHASE - I, , NEW DELHI , 09-Delhi , 91-India , 110020
Status Private Company Form Number ITR-6
Filed u/s 139(1) Return filed on or before due date e-Filing Acknowledgement Number 855827090191121
Current Year business loss, if any 1 0
Total Income 3,73,94,500
Book Profit under MAT, where applicable 2 0
Adjusted Total Income under AMT, where applicable 3 0
Net tax payable 4 94,11,448
Interest and Fee Payable 5 85,635
Total tax, interest and Fee payable 6 94,97,083
Taxes Paid 7 94,97,087
Dividend Tax Payable 9 0
Interest Payable 10 0
Total Dividend tax and interest payable 11 0
Taxes Paid 12 0
Accreted Income as per section 115TD 14 0
Additional Tax payable u/s 115TD 15 0
Interest payable u/s 115TE 16 0
Additional Tax and interest payable 17 0
Tax and interest paid 18 0
This return has been digitally signed by in the capacity of having PAN from IP address 10.1.82.87 on 19-11-2021 15:27:03
DSC Sl. No. & Issuer 3252465 & 92914906903612CN=Verasys CA 2014,OU=Certifying Authority,O=Verasys Technologies Pvt Ltd.,C=IN
System Generated
Barcode/QR Code
AABCM9610N06855827090191121C810F0E9A1C2FE34708D6D64BE8B406DD2DFB9D0

INDIAN INCOME TAX RETURN ACKNOWLEDGEMENT Assessment Year
[Where the data of the Return of Income in Form ITR-1 (SAHAJ), ITR-2, ITR-3, 2019-20
ITR-4 , ITR-5, ITR-6,ITR-7 filed and verified electronically]
Name PAN
MEGA CALIBRE ENTERPRISES PVT. LTD. AABCM9610N
PERSONAL INFORMATION AND THE
Flat/Door/Block No Name Of Premises/Building/Village

D- 139
ACKNOWLEDGEMENT
Form Number. ITR-6

Road/Street/Post Office Area/Locality
NUMBER
OKHLA INDUSTRIAL AREA, PHASE - I,

Status Pvt Company
Town/City/District State Pin/ZipCode Filed u/s

NEW DELHI DELHI
110020 139(1)-On or before due date
Assessing Officer Details (Ward/Circle) CIRCLE 17(2), DELHI
e-filing Acknowledgement Number 183348351300919

1 Gross total income 1 30442911
2 Total Deductions under Chapter-VI-A 2 7500
3 Total Income 3 30435410
COMPUTATION OF INCOME
3a Deemed Total Income under AMT/MAT 3a 28845825
3b 0
AND TAX THEREON
3b Current Year loss, if any
4 Net tax payable 4 8467132
5 Interest and Fee Payable 5 0

6 Total tax, interest and Fee payable 6 8467132
a Advance Tax 7a 0
7 Taxes Paid
b TDS 7b 11409668
c TCS 7c 112927
d Self Assessment Tax 7d 0
e Total Taxes Paid (7a+7b+7c +7d) 7e 11522595
8 Tax Payable (6-7e) 8 0
9 Refund (7e-6) 9 3055460
Agriculture
10 Exempt Income 10
Others
Income Tax Return submitted electronically on 30-09-2019 11:11:22 from IP address 59.144.171.48 and verified by
SANJEEV SWARUP having PAN AAJPS6553P on 30-09-2019 11:11:22 from IP address

59.144.171.48 using Digital Signature Certificate (DSC)
2473365519961429398CN=SafeScrypt sub-CA for RCAI Class 2 2014,OU=Sub-CA,O=Sify Technologies Limited,C=IN
DSC details:

Government of India
Form GST REG-06
[See Rule 10(1)]
Registration Certificate
Registration Number :19AABCM9610N1Z1
1. Legal Name MEGA CALIBRE ENTERPRISES PRIVATE LIMITED
2. Trade Name, if any MEGA CALIBRE ENTERPRISES PVT LTD
3. Constitution of Business Private Limited Company
4. Address of Principal Place of PLOT NO.DH-6/37, BLOCK-161-D, 06-315, 315,AA-I, NEW

Business TOWN, Kolkata, West Bengal, 700156
5. Date of Liability 01/07/2017
6. Period of Validity From 01/07/2017 To NA
7. Type of Registration Regular
8. Particulars of Approving Authority
Signature
Name
Designation
Jurisdictional Office
9. Date of issue of Certificate 20/09/2017
Note: The registration certificate is required to be prominently displayed at all places of business in the State.
This is a system generated digitally signed Registration Certificate issued based on the deemed approval of the application for
registration
Annexure A
GSTIN 19AABCM9610N1Z1
Legal Name MEGA CALIBRE ENTERPRISES PRIVATE LIMITED
Trade Name, if any MEGA CALIBRE ENTERPRISES PVT LTD
Details of Additional Places of Business
Total Number of Additional Places of Business in the State 0

Annexure B
GSTIN 19AABCM9610N1Z1
Legal Name MEGA CALIBRE ENTERPRISES PRIVATE LIMITED
Trade Name, if any MEGA CALIBRE ENTERPRISES PVT LTD
Details of Managing / Whole-time Directors and Key Managerial Persons
1 Name SANJAY DATTA GUPTA
Designation/Status DIRECTOR
Resident of State Delhi

North Bihar Power I)istribution Co.Ltd.
(Regd. office:Vidyut thawan, Bailey Road, Patna)
(Department of Revenue)
′ 3ク
蹴捌
鳳 Ir"iil.:
-li)
j\tega Calibre llntcrprises Pvt. Lkl.
I,rcnriscs No. 06/:l 15. Aclior Area- l.
New To$n. Ililiirrhal.
Kolkata-700 I d). Wost Bengal.
suh: Lctter ofaward for spot-billine and revonue collcction usils nxlbile dcrice riith thcrrr:ll
blu€tooth Drinlcr. c-wallet and Dos mlrcIino in urban areas of Nlll'l)CL
Rri[crrncr:
i. NIT no. 0l/PR/SIll'l)CL/2011
ii. Disconrs rcsponsc lo pre-bid qucr) dated 1q.01.2021
Sir
ln rclercncc to rbovc. lhc North llihar Powcr I)istribulion Compan) (hcrcalicr rclcrred t() trs
Disconr) is pleasr:d t0 placc thc Letler ol-Award t(rMcga Calibrc I_-ntcryrises I'vt. I-1d'(hercallcr
reltrrcd to sAscncy)larpart\\orksaspcrlhcNl'lno0l/PR/SIll'l)(l'/l0llandRelerencc
Nr,. (;i)
lhe lenns & condili([s ha\,c bcen laid dolvn arc as lirllo\s:
l. Scope ofu'ork:
A. SPOT BII,I,IN(;
l. lr is rhe rcsponsihititl- ol-1hc ag.rnc) 1{) cnsurc spot billing t009" ol thc allolttd consunrcr hasc
cvcr\ nronlh.
], AtscDc) shall lrc r,csponsible for thc lbllo\\ing acti\ilics in the assigned li)r all tl]c a||otatcd
^r.t1
conSurrcrs:
A. lo can! out 100% nreler-reading lht)ugh Ncb-based nlohilc App devclopcd b) lhc ulilil)
(capturiig kcy consunrption paraDelers likc kWh. KVAh nraxinlunr dclnrnd powcr Ixc(or)
[]. Taking a clcar irnage ol Mctcr reading
( . Bill gencralion and bill prinling through thcrnlal Bluetooth printcr
l)- Bill delivcr) to cach allocalcd cLmsurlleI
I;. ,r./r/,ixr,.\'( onsumcrs Nhose mclcr r.ading is done through RNllt l'rcpirid_ AMIt and Snltrt't
mclcrs. alc txcludcd from th€ scopc ol \!(rrkof the Agcncics lirl, Spol Billins ln
lirlulc.Disconlnra) iDrplemenl olhcr renlolc/ communicablc rcadiog conlpatiblc cn'rg)
placc t'l'
nlclc[s. as nd \\hcn such LncrS] Melcrs arc inslalled during lhc conlr:tcl period in
thc l-xislints Non-Ct,nrnrunicabic LncrS) Mclcrs such consuncrs $ill he c\cludcd lionl lhc
scofc ol_work ol-lhlj agency lbr sl)ot billing aclivil) '
111 1
Meter Readcr will atso colleci/ updatc oorrcct Mobile number and DT number of respeclive
consumers through provided mobile app.
,1. lnilial level verificathn and updation ofexistinS N4RUs lo be caffied oul wherever necessary by
the Agency for proper spot billinS- Funher. any discrepancy found during spot billing
shall bc
suggesled lor updalion in proper MRU by the Agency in hard copy or through the sotiwarc
available in mobilc app which will be funher updated/confirmed by Discom'
5. Agency io cnsure lhal no sinBle MRU contains more than 250 consumcrs ln case al any Point ol'
time the consumers in the MRU are more than 250, thc Agency will have lo intbrm the respectivc
JEE(Revenuc) regarding lhc same. The Agency shall have to further ensurc optimising the
consumer size of thc Ny'RtJs and keep it under 250 consumers pcr MRU unless otherwise agreed
upon by the Discom.
The Agency has to tnsure correct sequencing of the consumer base in each MRU, this has rc hc
done for each and every MRtl allocated to the Agency
︻
Supervisor lo ensure lhal MRtls are allocaled to meler readers wilhin 2 days ofcreation. Billing (tl'
′
any MRU mus( hc compleied wilhin four days ofallocation to meter reader.
8 '[he Meter reader ol the Agcncy will be required to download the MRU dala into their l\4obilc
device. The typical data would consist oi inlbrmation like consumer number. name, address' metcr
number, previous rcading, meter status. arrcars. il any, clc.. required for billinS.
(,
Alier downloading the MRU, the Meter Reader appointed by the Spot Billing Agency will visit the
consumer premiscs. capture a clear imaSc of thc meter reading, enler thc consumer numbcr /
Account no.. cufient meter readings, on thc configured app in the Mobilc and other parameters as
pcr lhe requiremenl and on confirming the validily, lhe bill shall bc aulo-generated based on larill'
schedule of NIIPDCL. Bill lhus generatcd will
be handed over to thc consumer on spot. An)
absurd bill shall not be handed over to the consumcr and the samc shall havc to be submitted to thc
conccmed suh-divisional Revenue olIcer oflhe Discom. The rectified bill has to be served to thc
consumcr by the meter reader within I days oIrectitlcation.
10. Billing for priority consumers NDS / LTls has to hc mandatorily done by thc I'r fortnight ofevery
month.
lL The Agency will visil I00% consumer premiscs every month and shall be responsible lbr spol
Billing of alloncd consumers every month. l'he consumers whose Spot Rilling could nol bc donc
due to premise k)ck or other reasons, lhe Agcncy will re-visit the premises and consequenlly
cnsure lhat lhe consumcr is billed withoul hil during the same monlh.
[. No manual Billing shall he permitted during lhe conlracl period, unlcss specified/instrucled by thc
Discom.
t:]. In case ofany problem in generating a Consume/s bill through Spot Billing with Mobile device
due to any technical / administrativc reasons or of un-route consumers! lhe meter reader shall
collect the meter reading from the respcctive premises of the consumer & submit the same lo an
authorized official for generation of bills & subsequently deliver lhe bills to lhe conslmers tvilhin
I days ol'receipt ol hill. Proofofreceipt o[ bills by consumer rvill bc mandatory for payment tbr
such cases.
-l'he
t-1. bill data alier generation shall b(: uploadcd automatically by the Mobile device through GPRS
connectivity. ln casc of poor/ no connectivity. meter reading data will be slored in mobile and
2
same shall be synchronised by lhe mcler readcr in Bood network arca to gencrale bills. Thc
generalcd bills afler synchronisation shall be servcd to thc consumer by thc meter rcader.
15 Thc agency will have to provide sufficicnt quantily of Mobiles with Bluctooth printers. SMS pack
as rvell as suitable GPRS conncctivity availablc in billing arca for Spot Billing and rcvenuc
collcction works as wcll as required hardware lbr upload/download data to/from N4ohilc phoncs.
Rates quoted shall be inclusive of all hardrvare/ consumables requircd for the t\ork. Basic
spccitloalionofmobileandprintershasbeenattachedasAnn€rurcVllofthcNII(Relirenceno
(i)), however dclails ofmake and model will be provided al the time of issuancc of LOA.
16 Agcncy u,ill have to lake meter reading and cany out the spot billing as pcr the provisions madc in
the Supply codcs/TariffOrder and other instruclions givcn by Discom l'rom time lo lime.
17 Mctcr reader tracking / app & devicc conlrolling mechanism shall be installed in mobile devicc
provided by thc biddcr for the spot billing and rcvenue collection purposc. Discom has thc right to
enlbrcc conlrol over the apps as well as services installed / uscd in said mobilc deviccs lhrough
any sol_twarc / verbal or writtcn instructions and no othcr apps or serviccs shall hc used hy agcncy
1o ensure smooth functioning of billing scrvices. The lracking app shall bc supportcd with ucb-
ponal $rough which the Meter Readers tracking shall be viewed and actcd upon.
18 Agency shall ensure that CPS lat./long. coordinates rbr each meter rcading is capturcd whilc
gcneralion of bill & Agcncy shall prepare a comparisor rcpon lbr a sample set ofconsuirers cach
month to ascerlain lhal GPS lat./long. coordinates tbr a spccific consumer is consisicnt.
19 ll is lhe sole rcsponsibility of the Spot Billing Agenc], lo maintain the Mobile dcvice ak)ng wilh
llluetoolh prinler. lf Mobile dcvice / Printer cannot be rcpaired, the samc has k) bc replacod Nilh
working hardware o[ same make and model by the Agcncy at thcir own cost. within 2 da]s ol'
damagc/lault with devicc.
20 lhe Agcncy shall be responsible for providing pre-printed stationary for spol billing as pcr
Annexure VIIof thc Nl'1' (Rclilrence no (i))and also othcr consumables required lbr issuc of spot
bills and other related works. Any expenscs incurrcd including manpower ald other incidental
expenscs, ifany. shall be bome by thc Spot Billing Agency.
21 Agency lo cnsure that vchicles arc providcd to Managers/ Supcrvisors & Bikes/ sullicient orobility
modes are available with meler readers lbr ensuring 100% spot billing of all consumers. Monthly
cxpenses fior thc same shall be borne by thc Agency.
-l'-shirts
22 Identity Cards. ('l wo nos.). Bag(one in nos.) with logo shall be issued to all Meter-Rcadcrs
ollhe Agcncy to induce the lecling ofbclongingness & to build rust amongst consumers. l[) cards
providcd to meler readervsupefiisors must be duly signed by lhe lllectrical Excculive Ilngineer of
conccmed division and the Authorised signatory of the agency so that they may nol lhcc any
difficulty in carqing out thc works as pcr the requirenrenl of this tcnder. No Mclcr
rcader/supervisor is lo work withoul an ldcntilv Card.
23 A good quality pcrmanent adhesive printcd with non-erasable ink stickers displaying lbllowi,rg
mini um details shall have to be provided and fixed by the agcncy at his cosl prior l() slart of
billing work. 'l'hc same may be verified by the aulhorized person of Discom. as anrl whcn
rcquired:
i. Company Namc: (NBPDCL)
ii. ConsumerNo
31( ￨
iii. Metcr Scrial No
iv. DT numhcr from which consumer is supplied Electricity
24. hc stiokcr must be lixed on all meters within the 90 days from award of works
'l & same shall be
put up in such a way that lhe meter reading along with stickd detail can be captured in one
photograph.
う一
一
'l'he i;age ol'the meter along with meter reading and sticker, shall be caplured hy the meter reader
〇
wirtr ttre tretp of an inbuitt phone camera of Mobile phones This may be excluded for
meter
reading taken through Bluetooth technology/ Llsage ofOptical Ports/ OCR mode'
in thc lender
16. 1_he Discom may assign addilional areas in addilion to the arcas as already specified
within a
documenl. to the agency. The Agencies must be equipped to provide additional manpower
period of I month The additional manpower must be sutlcient to cover at least one sub-
notice
division.
Discom
2',7. Agency to also provide a list of untraceable consumers to AEE(Revenue) or concerned
pcrsonal within 60 days lrom the l,OA date. List provided by agency t(r be traced by AEE/JEE
wlthin 30 days. Po$ allocation of traced consumeni in respective MRlJs, rcmaining untraced
consumerc to be excluded from the Agency's allotted consumer base, until such consumcrs
are
traced by lhe Discom & mutually agreed with the Agency to tbfm the downloadable consumer
28 Downloadable consumer count shall be the total allotled consumer basc for thc agency & samc
shall be considered while evaluating the performance oflhe Agency-
29 Thc supervisor oflhe agency will have to ensure sample checking ofthe meter reading image with
lhe bills to verify if the bill has actually heen issued on the basis of recorded meter readinS' on
random basis for alleasl 5olo of bills generaled every month The Agency to ensurc verilying the
bills for thc entire allotted consumers atleast once over the contract period, usinE the supervisory
module of th€ soliware and submit rcporl to thc Discom along wilh the monthly invoice'
Thc
consumcr lDs selected in the sample fora panicular month should be excluded for samplinB in any
suhsequent months. Report on the same to be submitlcd to the Discom along with the monthly
invoice.
10. Supervisor to conduct sample verificalion through field visil of all status change cases' with OK
slatus in the previous month & MD/Premise locked status in the curent month. on a monthly basis'
and report on samc to be submitted lo the authorized Discom official along with thc monthly
invoice.
lt. The Agency shall submit a PERT chan indicating the probable dales of
Scction/subdivision/Division wise Manpower (lT Manager/ Team Lead / Supcrvisor / Meter
readers) deputation along wilh meter reader tracking module rollout and the consumer/dislribution
transtbrmer tagging schedule.
ヽ０
０一
The Agency shall prepare spot billing schedulc for t-T consumers covered under their scopc and
-l
gel it approved by the concerned EEII before slan ofspot Billing works he schedule approved by
lhe respeclile EEE of the ESD shall be slrictly followed for spot billing purpose during cach
month.
llrilsr
S3. faking of first spot billing after award ofwork may be donejointly with reprcsentativc of Discom.
if rcquired. Same shall be communicatcd lo thc concemed Electrical Execulivc Engincer hy the
Agcncy.
34. lf
the mailing/billing addresv phone number of a oonsumer is incorrcct or incompletc. the
Agencyshall suggest necessary changes in the mailing/billing addrcss/ phone numbcr to lhc
revcnue officcr in writing.
35. Individuals including blacklisted RRFV MRCs terminaled from any Govl. organisalion duc to an),
reason bul not limited to Non-Performance. shall not be deputed lor any activity undcr the scope of
this lcnder.
36. Discom has the right to direct the Agency to change any individual dcputed by it to carry our works
undcr the scope of this tender, in case there are sufficicnt reasons lo believc that action(s) of the
individual has hampcrrd the works undcr the scope of this tender, and not just limited to Spot
Billing and revenuc collection.-fhe Agency shall comply wilh the instructions within l5 working
days from the da(e of receipl of such instructions from the Concemed Dlectrical Exccutivc
Engineer.
37. the Agency shall repon lo the resp€ctivc EEUAEE (Supply) of Eleclric Supply Divisions/Sub-
division lbr any Administrativc Problem during cxccution ofthejob.
3{1. Ihe Agency to also ensure cealion of training modules for meter rcaders & schedulc training
sessions on a periodic basis, ard same to bo shared with the JEE.
39. A signed copyof MIS report in a prescribed Performa (or as modified from lime totime) shall be
submitted by the Spot Billing Agencyas and whcn required.
40. The agency shall report the following exceptions sepamtely to the authorized olllcer of lhc
concemed Electric Supply Division on monthly basis or as and when rcquired by thc Sub-
division/Division Revcnue ofllccr. (ln hard as wcll as soft copy)
. Consumers billed on Prcmises locked status
. Consumers billed on defective meteryburnt meter/stopped mcter.
. Bills ofmcter with seals broken, Class broken. Meter Bumt.
o Consumer bills with meter number not matohing the meter number installed at site.
. Unlraceable consumer cases (example; connections in data base but. never hilled and paid
lor by consumer).
. Consume6 whose meter is not easily accessible in respect of height and location wi(h
metcr installed inside the prcmise.
. In l'ew other case/reports as and when required during the contract period.
511 1
SPOT BILLINC THROUCH OCR or OPTICAL PORT Rf,'ADING
or CONTACTLESS
MODES LIKE RF/ BLUETOOTH BASED READING:
inti?structure/dcvice
1 ln addition t() the scopc as mentioned in (l.A) Agency shall set up necessary
Bluetooth/optical pon
to enable meter rcadingihrough oCR (optical Chamcter reading), RF/
reading'
mcchanism clc. to cmdicate any manual intervention/ errors while meter
such readings shall bc set
, Any additional apps/ sdk / devices at meter side rcquirtd lbr carrying oul
up by rhe Agency & atso ensurc that such apps/ interfaces are integated
with the Discom's
existing systcm lor rcal-time data comm(nication as decided by DISCOM'
l. att readings taken through any of these modes. shall be easily accessible & readable in the
one consumer reading
DISCOM Jesired \vithin a stipulated dumlion of not more 45 seconds for
activity (excluding communication. bill generation /printing timc)
'l he dashboard shall
￨ Agen!'y shall provide dashboard / analytics to be approved by DTSCOM
c;lur; KPls.;xccption reports for ready references of DlSCoM Further Meler reader lracking
and senl to agency system
module is lo hc implemented with lhe help of attribute data captured
during spot billing.
inlirrm the selecled agency onrhen lo

vill garl x'ork\ under this hea<l hovever il is
Nole: DisLotn
expacterl lhal lhe Agenc! shall ainloin sufficienl c pucily lo storl
florks under this heatl'
C, REVENUf, COLLECTION
Colleciior through POS (Point of Sale) Mrchinc/m-PoS& othcr modes petmitted
by
A.
Discom in Mobile APP:
A. lhe POS/m-POS Machine will be canied by the person who will visit the prcmises ofthe
consumer lbr collecting thc energy bill through Debit/Credit Catd'
B. Thc person will enter the Consumer ID. and afler validating the sarne' would swipc lhe
Crcdit/Debil Card o[consumer for processing paymenl'
C. lhe Meter Reader will provide a system genemted Moncy Receipt gencrated by the
POS/m-POS Machine to the Consumer.
D. Maintenance of POS/m-POS Machine will be responsibiliiy of the Agcncy through
designatcd / authorized service providcrs.
B. Collection through E wallct

a. Each Rill-collector will bc linked wilh a uniquc E-wallet accounl in which the
Agcncy
rvould need lo top-up an amounl for thc bitl-collector lo stan paynrenl collection againsl
Energy Bills.
b.E-Walletof each hillcollector engaged for collection to be topped up with minimnm Rs'
20.000/- initially by the Agency. l'he Bill-collector will not be able to collect beyond the
amount in wallet without further lop-up rechargc.
c. Bitl-collector needs to update / download billing and consumer data through mobile app
to
the device. bcfiore slart ofrevenu€ collection.
d.Afier entering valid consumer numbcr / account number, consumer dctails along with
amount payable to consumer will appear. The Bill{ollector will enter amount collccted
6lr'.:: ,
^
fmm the consumer and a receipt will be generaled through Bluelooth prinlcr which shall
be handed ovcr to the consumer.
e. Adequale balance in e-wallet of all bill-collectors and top-up/ recharge of thc e-wallct
through NEF |/RTGS, Net banking, Credit / Debit cards to be cnsured by Agency. Cosl
incurred in top-up / recharge shall be bome by Agency.
C. Payment through other modes and upcoming modes introduced in future and as and rvhen
integrolcd by the utility like NPCL UPI etc.
D. Agency lo devise a scheduling plan so as to keep consumeB informed about the bill anrount
collcction date at the tirne ofbill delivery. A sample notification format for lhe same may be
providcd by the Discom.
. Consumers whose meler rcoding is done thnugh RMR, Ptepaid (N)n-xfiurt)& AMR atc
excluded.fton lle scope of work of the ,4gencies lor revenuc collection.
. Consu ersvilh smorl melers are etuludedlor spol billing tu)rk\. hovevL lhcta consunrcr.t
shall be includel as patt ofthe scope.for colleclioh activity. Bill Colleclor shallyitit
premises of sdarl fietered cohsu ers k, drire perio.lic pqymenls towanls rechorge
&remuneration .B nentionecl in clause (14.3) shall be provided lo the ogencyrtrr colleclkrn
./iom such smarl metered contumers.
II. Frcilities from DISCOM:

a) Mobile app for spot billing and collection, Application for upload / download of data to/from
Mobile device will be provided by DISCOM.
b) Tmining to Supervisors appointed by agency for spot billing and collection work, as per
instructions ofthe concerned EEE.
c) POS/m-POS Machine, E-wallet with top-up rccharge system will be provided by DIS(OM
through concerned service providers.
I ll. Contract Performancr Brnk Gurrrntee:

a) Agcncyshall have to submit separate Performance Guamntee ofamount equivalent to l0oZ ofthe
conlract v^lue (333226 Nos. t l2.l5a21 no rrreith€r in the form ofDemand Drall or in thc
form ofBank Cuarantee in favour of Sr. Manager (F&A), North Bihar Power Distribution
Company Lld. payable at Patna. The performance securily shall have to remain valid for (hc period
ofthe enti.e contmct p€riod + six months thereafter (agencyshall ensure validity of Pcrformance
Security through extension/afresh submission ofDemand Drafl or by extension ofBank Guarantcc
validity). Agency shall submit the Performancc guaranlee as per lhe timelines mentioned in thc
chruse IX: Kcy dates and lineline$,el,ucidated hereinafter.
フ￨￨
Iv. Agreement; days liom
ui' eg1*y*iff luv. to execute the agrecmentin prcscribed format (drafl (jnclosed) within 7 mentioned
rfr" issue this l-OA after depositing Contract Performance Bank Guaranlee
hereinhelbrc.
h) l he agrccmcnt should bc exccuted on shmp paper with
a vatuc of Rs. l00O ( RuPces one thousand
only)
V. Period of Engagement:
further for a maximum
a) 2.1 Months liom the da(e of contmct signing (the period may be extended
Agency)
of l2 months subjecl lo satisfactory pcrlbrmancc and mutual consent ofDiscom and the
period'
b) f)iscom reservc the right to lcrminate lhc engagement during the contract
c) Discom also reserves lhe right to extcnd the period ofengagement
ofthe Successt'ul Bidders on
mutual agreemeni, dependin8 on the requirement and performance
ofthe Successful Bidders l he
decision oflhe Discom in this regard would he final and binding'
Vl. Payment for works under the scope of RIP:
Agency shall be paid in accordance with performance as follows:
l- I)hoto Mclcr only pcr con、 unlCr pci mctcr

― ading lor Spot Billed & Bill
R・
・ 12 15′
“ rate. l'he quoled spol billing
reading based Delivery lbr eaoh consumer is lhe estimated
Spot-billing price shall not be less lhan 90olo ollhe estimated mte'
. costs (excl- ta\e, (excl

Quoted spol bitling rate shall t'e inclusiw of all
ialories'of Stpeivisors, lT manager& Team I'eu*) atsocialed vith
carryihg out lhe spol hilling uctitity.
. ,tt i"o"i 60"/o of the Paynenl under lhis head shall be pa''sed on to tha
Melet reatle\, lo cotet lhei monthly gross salarier'
. AgenLy b (tlluth Ptorf oJ the nonthly pttydenl
'node
lo lhe mele-r re&ler'
,ip"riirorr, IT manoger& Team leoal in the prelious n'onlh obng wilh
lhei present monlh inYoice
2. Spol-billing Addition;l Rs. t35/- only (cxcl td.ll-s)p{ consumer per meler reading of
via ()CR/ each consumer is the estimated rate for spot billing consumen through oCR/
Optical Porl/ usage of Optical Port/ contactless meter reading modes like RF, Bluetooth.
qrot"d technology inlervention price shall not be less than 90olo of
nrctcr readinB "t".-Th.
the eslimaled rate.
Note:
. Agency shall bear all costs ussociated wilh esloblishnenl & inlegralion
lhe thove- mentioned solulions vilh Discoh's sysletn
. Paymenl u der thi"' head shall be mode only aSoinsl those bills lhat are
successlully generuted thtu tqh O(;R mode/ Optical Po reoding or other
8l
^
.onlacllesr fieler realing modes like //J'. Blrcltnlh elc

The Agency will be intimLttel bv Discoms u md .|.lrcn ruftired to
ped)rn oclivilies vio lhis hrode. Till tlut ti rc ugehl| it b tvork,t: ptr
tctirit) Phob Meter rtading hasell Spot-hilling" s ntntirncl in ahov
3. Supervisors, Minimum Cross fixed salary of INR 40000 per month for the Team Lead.
l'I Manager, & INR 25000 for lT Manager & INR 22000 per month for each supervisors
'l
eam Lcad rcsp. to be considered.
Costs Discom shall reimburse this minimum gross salary on a monthly basis to
the Agency post verification ofthe deployed manporver.
This rale shall be a fixed & non-negotiable. Cost, if any. associaled with
addilional salary for Team lead/ l'l' manager/ supcrvisor (i.c. salar) morc
than lhc minimum gross fixed salary as mentioncd above) or lbr any
increase in manpower, shall be borne by the Agcncy.
Notcl
. 'lhe pu.r\ncnt p ,t,/i Jir srch pu.1tnl.; r;ill huv to bc lttnith&l ht tht
.1ycnt| in erer.r \th\el Lnt
'ttth'\ tnt\t..
4. Revcnuc I hc paymcnt for Rcvcnue collection shall he as lolk)$s:
collection(M- . lu,/o ol tolal amouD( collcclcdfroDl the allottcd consumers on ntonlhl\
POS. POS, E. basis lbr urban consumcr\
wallct)
Notc:
. .llvr. lot snot lrcpoil tnetered qtn:uucrr, agcnL,.t thdl un-rr ou
,c|entt! Lt leLlit)n tork.\ _/or illiLh lnt_tnenl lan s shdl hc l11' ol rlrc
rc.lturg( dno nt ullcctul_/iont .:rutlt autst/,ter:
Bill Gencrated on door lock/reading not availahle for more than 30% ofspot billed consutners in a
month will be treated as non-delivery of bills and shall be cxcluded while evaluating thc
performance of the agency, no payments against excess door lock/reading not availablc will bc
' rnade beyond 3olo ofthe Spot billed consumers
Note: The mohlhly inyoice shall be prepared by the bidders based on the MIS re\)rt gckerdted h.v
lhe hilling solwurc agaihst ,he numbet oJ spot Billed/Bill deliverel Jor the lbcote.l co tiu\,ers.
The invoice may comprire of a mdimln of 3%t of spot billing &rne on "door lock/reading Mtt
available consumer$", No poyme s sholl be made ogoirrsl "loot locllreading nol ovaildble"
heyond lhe qcceptoble li,nit of 3%.
Vll. Release of Payment:
a) Ilill verilication: bills in triplicare shall bc submitted on monthly basis by rhc Bidder to R.O./
AEE(Revenue) posted at ESD for verification, who shall verifo the bill in triplicate based on actual
work done pertaining as per the RfP and as per rates and terms and conditions ofthe contract
agreemenl-/ wo,k order & forward it to lhe EEE ofthe respective ESD for counter signaturc and
payment will be rcleased by the Accounts OIIicer ofthe rcspeclivc ESD. For Tean Lead & lT
manager, post reoonciliation payment shall be released at HQ levcl by Gcneral Manager (tr&A) of
the respectivc Discon.
9lrr|,
b) CM (F&A) of SBPDCU NBPDCL will ensure l00olo payment of salaries of IT managers & Tcam
leads wilhin I day5 ofinvoice submission.
charges' l00yo
c) EEE, EsD ofthe SBPDCLNBPDCL will ensurc l00yo payments ofcollection
paymenl of(he Salarics of Supervisors& 7570 of Photo Meter based Spot Billing & Bill
balaoce amount
rlistribution charges within 3 days ofinvoice submission, whereas the remaining
*ifi t po;a pott".."onciliation ofpenalties & vcification ofthe-proof tix monlhly mcter reader
payment " by the agency, within l5 days of invoice submission (fe4u iled.doh for coll'ulaling lhe
'inioice
aiount siall ie proridetl b lhe ogency hy the Discom within 3 days ofthe subseque'tl
monlh in thelotmal us attached in Annex re'l)
d) l he bill sho;ld indicate the Goods and service Tax rcgislmtion
number and date allotted to him
underCoods and Scrvice Tax act
income
e) f)ocumenlary proofrelated to payment ofstatutory dues such as Coods and Servioe'l'ax'
tax etc. and reiumed filed has to be submitled along with the bill'
VtII. Penalty/ lncentive &other Liquidated Damages:
A. Peralfy on Nondelivery of bill & non-performnncc of rc'ivities: P€nahy on basis of non_
delivery ofbills shallbc as follows:
. Spol hilling done more than 37o on door lock/ reading nol available shall be treated as non-
delivery of bills & shall be excluded while calculating (he spot billing pe ormance of the
agency.
. Penalty on performance shal, bc applicable from ]'hird Billing month onwards' as same is
given for familiarisation ofthe work areas. llowever' penalty on manpower adequacy shall be
imposed liom lhe second billing month.
. Penalty shall bc tlcductibte and payable respectively along with the Payment ofthe Invoice'
.ThePenaltyonPerformanceonDistributionofBillsshallbcasilluslratcdinthctableh€low:
PARAMETER CRIIERIA l・ ENALTY'

>‐ 98%
>-90● ●く98%
/●
spdl Billins
●‐8()・とく,0・ ●
・
ヽ80● ●
Sample chect b! Dis.onr for l'. of$rbnrillcd 200% of lhe disveted Price
bilh verificntion w.r.t. irn
Wrong Bining 200', of discover€d price per
FにはM“ 1"D scom ror sampに check for l%o'
stanlst Mons billin sample check
submitted bJls
OK′ MDIPυ UM
Nor-submission ofnronlhly sampl€ check repo s l0% ol lhe trreler rcr(ling.h
Ssmple check (a! menrioned in scolE)alongwilh monlhly for non-suhmissnln ol each
by Age.cy invoice
tPenalties sh6ll be impos€d on spot bitling invoice amount (i e. excluding Collection. salaries
ofsupcrvisor. Team lead & IT manager componcnls of the invoice)
. Penalty shall be restricted lo maximum 30olo ofthe meter reading charges
. Breaching the 30olo penally limit for any two consecutive months can lead to terminalion of
the Agency for non-performance
1011'3
I'e[alrt_ relrted lo Agenci€s Manpowcr adequac!:
lo casc. there is loss than Onc Supervisor prc$nt lbr evcry 15.000 consumers in tl rttonth the
pcnalt) applicablc shall bc as pcr below condilions:
.
No lcnalty in case Spol hilling 7o is Srcalcr than or equal to 9{19/0.
.
ln casc Spot llill;ng % is beb$ 98'ru. thcn 25olo ol lhc cost ol lhc oliL'rcd rale lnulliDlied bl
thc no. ol consumers without a supcn isor \tould be deducted
ln cuse. thcrc is less than Onc Meter Rendcr prcscnl lbr cvery 1500 consurners nronlh thc iD
pcnaltt applicablc shall bc s pcr below condilions:
. No penalty in case spot billinB 70 is Srcatcr than or equal to 9llo/u.
. ln casc Spot billinS % is belorv 98'7o. thcn 1507o ol thc cosl ol-thc olL.ed ratc mtlltiplicd
b) lhc no. ol consunlcrs lvithout a mctcr rcader \\ould bc deducted-
Nt,tc: lllt$|tt!tion oj Llrlc lationol innicc ohro nt itpro|il.tlas.4trnexura-llorvtn'rclcrcmL.
IX. Key dates and timelines
lhe key datcs and timclincs thal a.e to be adhcred by agency are as tbllows:
SNo l Complirnce Hc$d Timelines

1 Aclnowledgment ofacceptame (o lhis !,etter of
Auanl anrl aclno$ledgrrrrnl on dJh':rrng lo llle 16072021
linlelines as mentioncd lbr compliance head S No
2.3 & 4 he.ein-lable (via a letter)
Submission of Conlract Performance tlnk 19072021
Guaranlee (CPBC)
3 Signing ol-conlract (ln person) 21072021
4 Date ol com,nencerncnl ofworks 01082021
Vr,′ ぜ′
″c`′ ド
びり″″ ″ ピ、′
″′ で
,′ ′
′ぐ ′ で′ ′′c`′
,`,、 ″で
、Jθ
l`′ :′ 、〃
/1`′ /・ ′
4■ ′7″ り
,,r`′ ″′ ,′
`￨′ `r′ 'で `71″ ``わ

`′ `々 ``71′
k″ ,ご r l・ )″ ,t・ ′
,,、 cで ,7"
`′ `ハ
:〕 A:tEA OFヽ Vく )RK:
1)ivision′ St11)-1)ivi、 on、 visc c110ct vc collヽ tll1l C[ゞ Ount assigncd to agcnc、 1、 ti、 lbllo、 v、 :
DiViS10N TOWN EIfe.live Consume]!

ARARlA ARARIA‐ 1 16325
ARARIA FORBlSCANJ 12162
ARARlA J06BANI 5080
MOr:HARl l ARERAJ 215(,
M01l HARl CHAKIA 18(,()
MOriHARl KESARlYA 1035

M()1l ARl MADHUBAN 18X()
Nl()1‖ IARl ヽ1「 HSI 1912

MO口 llARI MOT‖ :A RI 2228()
]]￨
多
DiVIS10N TOWN Elloclive ColrsuEers
1807(〉
40TIHARl
ヽ SMART N41t11:RS
I)Aヽ A 621'
RAXAUI
PAKRIDAYAL 1745
RAXAUし
RAXAUl´ 12657
￨く Aヽヽ́tl
RAXAUI sl(1人 ULI 4579
KA rllAR(t') 367(),
KAT llヽ￨ヽ
l〕 AHADllRCANJ BAHADURCANJ 6320

lAKUR(iA N, 41()1
1,A HADURGANJ 口
KISHAN(:AN, 19756
KISHAN(,AN'
PURNEA l:AST Gt'lABBAGH 13103
1'URNEA l:ASI GULABAC‖ ′KASBA 5597

Pt,RN[:A O11'ST P(IRNlA(tl, 39741
PURNじ AヽVliS I BANヽ ИANK‖ l

12()2
ヽヽVAN MAllARAJ(:ANJ 3213
Slν lA N 4AlRヽ VA
ヽ 3871
SIWAN RAHGUNAIHPUR 1325
Slヽ VAN SIWAN(U) 3238()
￨〕 A611A BA('AHA 11113
l,A(]1lA RAMNA(:AR 61Sヽ
(コ IANRへ 1￢ YA
￨〕 1'TTlA H 1764
1〕 El llA‖ 1〕 1:l IAH 18012
BETTIA‖ NARKATIYACAN, 7360
BETTlA11 Sヽ 4AR「 И['Fじ RS

ヽ 102'3
TOTAI. う03226
l'he above tablcd consume$ are indicative, consumeB tbrrhcoming in thc area of operation will
aubmatically be added and covercd under this work order
C. Kcy Annerures:The agency is direcled to adhere to lhe annexures as perNIT (Reference (i)):
l. Annexure-Vlll oflhe NIT: Contract Performance Bank Guamntee

2. Annexure-llt ofthe NIT: Dmfl Contracl document betwecn Discom and Agency
l:rithfull\',
(lcncrai Managc(Rcvcnuc)
多夕′_ t>ate,t: ....1 2-,m n ttz t

仁
lr'.
′
12 r',
／
(irpy lbrrvardcd to thc DGM-cunr l-SF-. all Dlcctricily Supply Areas / l)lcclrical Supcrintcnding
lirgincer. n ll Elcclric Supply Circles/ EEE/ AEII (Rev)/ R.O.. all Elcctric SuAly Divisions/ AIll rl-:l:
(Rev), all Electric Supply Sub- Divisions for info,mation and nec€ssary action
ヘ
(Vl ulnar)
(icncral :r (Revcnue)
Mcmo No‐ 3夕 ′ Dntetl; ...l-Lto| /2t)2 t.
('op) lhnrardcd to Director (Proicct). NBPDCU GN4 (Revcnue). NBPD(-U CM (linincc).

\tlPD( 1./ DCM (l{cv(nue,. NBPDCL/ S;ior Manager (F&A). NBPDCLi setria\ Manl'ir (Rcvcru().
NBt,DCt"/ t.EL t tT). NBrDCL for informalion and nelessa4 acrion
(u,j"!S#rfl
Gcnrral MurGcr (Relrnuc)
ニタ2… ox.a, ...[.Aotnozr

('opy lorwarded lo osl) to cMI).BSP(H)cl,/ osD to MD, NBI,DC
(Vij
Ciencrcl
13 1‐
Annexure‐ 1
Do$ nldi{hblc con$r cts (A) Tc,tat"ttottea tase rbr lhe asencv
(-) ".nsum"r
Unlraccabl€/ oulsor, Ambiguily consum.rs/ TD or PD consumeru
OK%(B) Con$rn)eB billed o. OK/ (A)
MD%(C) e;r,,,*^ bill.d., MD/ t.\t
ConstlmtiS bl!]ed on tり ,祠 ′tA,
tトル
1'1・ `(D)
.(E) Consuners blled on Pl′ (A)
spol BillinS "/" (n) ifEく 3% (B)十 (()+(D,￨(E)
Eヽ elf E>‐ 3%.(B,+(C)十 (D)+3● ●
tli.covcrca l.t
n"t" (..ct. t","s) (c)
lnvoir. Amounl lH)
P.'Dltr' on nronthl] sDoI ailling
:F,0%<‐ Fく 98%:S%■ (H)
r80%て ‐F<"%:10%=(H)
Bilh r,' lp.l'.rk.d o; ratnPle b.sis hv 1%"F)Ч A)
lrills fouod $ilh in(orrecl m€t.r

rrsding or uncltrr inr.g. from thc K
Bills fou l nllh wrong bllling st.lus

from th. srmpl. posl fl.td vlslt ItY L
Dhcom
I'enrlty on lncorr.cr md.r r.ading or
trl(lerr imxc. or \,1rong )illing strlls (K+L).200%.(G)
t'crrlly on Non{ubmissirtn of Inonlhly

srmple(hr(k repons (D\ mentioncd in to./. . ( H) for noftsubmission of erch repon
s(oDe) .lon'r $ilh motrthlr inroice (N)
Nlitr. no. ortrrrtcr rcndcrs roquired (!L rAlll500 tlloua.l on b netuctt intesc,)
-lin. no. orsuptNisors rtqtrired (I) I All 15000 | Roml ul to neodst int?glL)
U.npos.r Dellolm.nl Pttraltl (O) IfF>‐ 98● /.,0
Else l'Fく 98%,
・ lFno o'meter readc、 deployed>‐ x.0:Elsc((A)― No of meterrendes
deployed'1,∞ }● (G)ÌSO%
(+)
o r nO oFSupeⅣ isllls deployed>],0;Eに e{(A)― No oFsuperytsos
depl鋼 ed`151110)° (C)° 25●/●
1(,1ぇ I Pen.llt,(I') M■ NI()

Ptnal,Dedliction(0) 1,Pく ‐30%。 H IP
Elsc ifP'30%● H:30%'H
in,oice A,ilollnt arttr Pena!ty
I)● ductio:l(It)(Eヽ CI (:Sl & 11)ヽ H‐ Q
dcdJctions) _
'lir.l
﹄一
lmount coll.ct.d b
げ
In(enrive ply-out xnrounl/ Involce

lnrounl (Excl. CST &'lDS deductaons)
llit)
14 li,, '
多
Invoic. lll! srhry hvoice
MrnDo*.r Salarv Drv-oul
l)o$ trl,ixrlt!bl. mn\rnrcrs (nJ Toral alloned con(umer base for rhc agency
(,
Unlraccable/ Oulsor, Ambiquity consumery TD or PD consumeF
Nlin. trumber of supcrvisoft requlred la)ll5OOO (ltt\otuloll h n.dtust i tcrd)
(b)
\lin. I (nm l.oad ner l)is.onr (.)
[Iitr.l'l manrser per Dhcom (d) I No.
silrry p,I-out to supenisor (.) lfNo. ofDepbved snpervisoG > (b). (bl . INR 22000
lilse (b) ' No. ol depk)yed supervisors
Srhry piy-oul ro Tc.m Lrd Fr
Dbcom (i
Srlary prt-out ao I'I rnrger per INR 25000
lnroi.r ,\nrount (lixcl. (iSI & IDS (e)+ (l) r(g)
15 1r.,
^
North Bihar Power Distribution Co.Ltd.

(Regd. Office: Vidyut Bhawan, gailey Road, Patna)
糧》胤f‐ λ
(Depanment of R€venue)
鷲
To
Nlcga Calihrc f,ntcrprises Pvt. Ltd.
Prerrlises No. 06/l I5. Action Area-1.
Nc\ lo\n. ltaiarhat.
Knlkrla-7001 60. Wcst Bengal.
Sub: Lcltcr ofarrard for spot-billins and revs[uc collectio[ usin! mobilc delicc Nith th{:rm{l
bluctooth printer. c-w:rllct rnd pos machiDc ill rural nrc:rs of NlrPDCl,
Rr:frrcnte:
i. Nl I no. 02/l'R/N tl I)l)Cl-/2021
ii. Discoms responsc lr) pre-bid quer],datcd 11.01.2021
Sir.
In rcltrence to above. thc No(h llihar lbucr I)islribulk)n Contpan\'(hcreaftcr rcllncd lo a\
I)iscorn ) is plcased lo place lhe l,ctter
of Award to Mega Calibre []nlcrpriscs P\,1. Ltd. (hcrealicr rcl-cllcd
lon\Arenc\)li)rpaflr\orksasperthcNIIno.02/l,RnJBP|)CL/202landllcferenccNo.(ii).
'lhe tcrnls & condilions havc bcen laid dowll urc as li)llo\!s:
I. Scope ofwork:
A SPO'I'I]ILLING
1 It is thc responsitrilitl ol llre agc,rcv kr cnsurc looiztr spot billirrg ol'lhc allottcd consuntcr bitsc
c\en ntonth.
2 Ag(jnc) shall bc rcsnonsible li)r thc li)llowirS activilics in lhc assigncd area lirr all (he allocirlcd
A.lir carry out 1009,, nreler-readinS lhrough ueb-bascd mobile App dev€lopcd b) thc utilit)
(cafturing kc\' consumplion paranrclcrs Iikc kwh. KVAh. maximrm dcnrand. po\\er lilclor
crc.)
I). I aking a clcar image ol'Moler rcading
( .llill generation and [rill printing lhrough thcflnal I]luet(x)th prinlcr
l). Uill dclirery lo cach allocalcd consumcr
Il. ll\clusion\: Consumcrs \\hose Drclcr reading is done thrrxrgh lll\'lR. llc|aid. ANlll and Srnal
nrctc^. arc (j\cludcd lionr lhe scopc of\1)rk ol lhc Agencies lbr Snol Billing. In lir(urc.
l)iscom Drit) inrplcnlenl other rcorole/ cornnrunicable rcading conrpaliblc cncrg) nreter\. r\ :rnd
1lIrq.
ル
when such Encrgy Meters are installed during the conlract pcriod in plaoc ofthc Existing Non-
Communicable Energy Melcrs, such consumem will he excluded from the scope ofwork ofthe
agency for spol hilling activity.
L Meler Readea will also collect/ update correct Mobile number and DT number ofrespective
conslrmers thmugh provided mobile app.
4. Initial level verillcation 6nd updation ofexisling MRUs lo be canied out. wherever necessary by
Ihc Agcncy for proper spot billing. Further, any discrepancy found during spot billing shall be
suggested for updation in proper MRU by the Agency in hard copy or lhrough {he soflware
available in mobilc app which will be further updated/confirmed by Discom.
5. Agency to ensure that no single MRU contains more than 250 consumers. ln case at any point ol'
tim€ lhe consumers in the MRU are more lhan 250, the Agency will have to inform the resPective
lEFl(Revenue) rcgarding the sam€ with a copy 10 the concemed EEE/RO ofthe Division The
Agency shall have to fufiherensure optimising the consumer size ofthe MRUs and keep it under
250 consumers per MRU unless otherwise agrced upon by the Discom.
6. The Agency has to ensure correct sequencing ofthe consumer base in each MRU, lhis has lo be
done for each and every MRU allocated to the Agency.
7. MRUSshall be allocaled tothe meler readers by the Suncrvisor. BillinSofany MRU musl be
completed within four days ofallocation-
8. |'he Mcter readcrofthe Agency will be required to download the MRU data into thcir Mobile
device. The lypical data would consist ofall relevant information for billing.
9. Aftcr downloadiog the MRU, the Meter Reader appointed by the Spol Billing Agency willvisii the
consumer prcmises, capture a clear image ofthc met€r reading, entet th€ consumer number /
Account no.. curcnt mcter readings. on lhe configured app in thc Mobile and other parameters as
p(jr thc rcquircmcnt and on confirming the validity, the bill shall be ruto-gcnemted hased on tarilf
schedule ofNIll'l)Cl-. Uill thus generated will be handed over to the consumer on spot, Any
ahsurd bill shall not be handed over lo the consumer and the same shall have to be submitted to lhe
conccmed sub-divisional Revenue officer ofthe Discom. The rectified bill has lo be served to the
consumer by the metcr reader within 3 days ofrectificalion.
10. Billing lbr priority consumers NDS / LTIS has to be mandatorily done by the I'r fortn ight of eYery
monlh.
I l. The Agency will visit I00o% consumer premises every month and shall be responsible for Spot
Billing o[alloltcd consumers every month. The consumers whose Spot Billing could not be done
due lo premise lock or olher reasons, the Agency will rt_visit the prcmises and consequently
ensure lhal the consumer is billed without fail during the same month.
12. No manual Billing shall be permiltcd during lhe contract period, unless specilied/instructed by the
Discom.
13. ln case ofany problem in generating a Consume/s bill through Spot Billing wilh Mobile device
drlc to any lechnical / adminislrative reasons or ofun-route consumers, the meler reader shall
collcct the meter reading fiom lhe respective premises ofthe consumer & submil the same io an
authorized Discom offic ial for generation of b i lls & subsequently deliver the bills io ihe con sumers
within I days ofreceipt ofbill. Proofofreceipt ofbills by consumerwill be mandatory for
payment lbr such cases.
2lt
͡
14. Thebill dala atter gencration shall be uploaded aulomatically by the Mobile device through CPRS
connectivily. ln case ofpoor/ no connectivity. meter rcading dala will be stotcd in mobile and
'l
same shall be synchronised by tho meter rcader in good network area to generato bills. hc
gcnerated bills after synchronisation shall be served lo the consumer by the mctcr reader.
15. Agency willhave lo provide sulficienl quanlity of Mobiles wilh Bluetooth printcrs. SMS pack as
ucll as suilable GPRS conncctivity available in billing area for Spot Billing and rcvenue collecti(,n
works as well as required hardware for upload/download data to/from Mobile phooes. Rales
quotcd shall be inclusive ofall hardware/ consumables required for lhe work. Basic spccillcalion
olmobile and printers has been attachcd as Annexure VII ofthe NI'I (Refercnce (i)). Ilowcver,
delails ofmake and modcl ofabove specifications that are currently compatiblc lvilh lhe Discom's
billing softwarc shall be notified to the successful bidders. ifnecessary.
16. Agcncy will have to takc metcr reading and carry out the spot billing as per thc provisions made in
thc Supply codesn-arilIOrder and other instruclions given by Discom from timc to timc.
17. Mctcr readcr tracking app & device controlling mcchanism shall be inslalled in mobilc dcvicc
provided by the agency for the spot billing and rcvenue colleotion purpose. Discom has thc right k)
enlbrce control over lhe apps as well as services installed / used in said mobile devices lhrough
any soflware / verbal or written instructions and no other apps or serviccs shall he used hy agency
to cnsure smooth functioning ofbilling services. ]'he tracking app shall be suppor{ed with wcb-
ponal through which th€ Meter Reade6lracking shall be viewed and acted upon.
I E. Agency shall ensure lhal CPS lat./long. coordinales for each meter reading is capturcd while
gencration ol bill & Agency shall prepare a comparison reporl for a sample set ofconsumers each
rronlh to ilcertain thal GPS lat./long. coordinales for a specific consunrer is consistent and a copy
ofthe same shall b€ submitted io the RO ofthe concemed Division.
19. lt is the sole responsibility ofth€ Spot Billing Agency to maintain the Mobile device along with
Bluctoolh printer. lf Mobile device / Printer cannot be repaired. the same has to be rcplaced
inlmcdialely with working har<lware ofsame makc and model by lhc n gency at their own cost. Lr
whieh huffcr strrck shall be rnainlained.
20. 1hc Agency shall be rcsponsible for providing pre-printed stationary for spot billing as pcr
Annexure VII ofthc NlT (Relcrenc€ (i)) and also other consumables required for issue ol spot
bills and o(hcr relatcd works. Any expenscs incurred including manpower and other incidcntal
expenses. ifany. shall he bornc by the Spot Billing Agency.
21. Agcncy to ensure thal sullicient mobilily modes are available with Zonal managers/ Suporvisors/
Meler rcaders for ensuring 100% spot billing ofall consumers. Monthly (mnspo( cxpenscs for thc
samc rhall hc homc by the Agcncy.
22. ldentity Cards. T-shirts (Two nos.), Bag (one in nos.) with logo shall be issued to all Mcter-
ReadeB ol thc Agency lo inducc the feelinS ofbclongingness & to build trusl amongsl consumeni.
lD cards provided to meter readerVsupervisors rnust be duly signed by the Eleclrical Exccutive
Engincer ol'concerned division and the Authorised signatory ofthe agency so that they tnay not
face any difficulty in carrying out the works as per the requirement ofthis render. No Mclcr
reader/supervisor/Zonal Managcr is to work without an ldentily Card.
23. A good qualily pcrmanent adhcsive printed with nontrasablc ink stickers displaying lbllowing
minimum delails shall have to be providcd and fixed by the agency al lhcir cost within 90 da]'s
llr,,1
pt-
͡
as and whcn
from stari ofworks. The same may tle verified by the aulhorized oflicial of Discom'
required:
i. Company Name: (NBPDCL)
ii. Consumer No:
iii. Meter Serial No:
iv. DT number from which consumer is supplied Electrioity:
lhe meter
24.'nhe sticker must be fixed on all meters & same shall he put up in such a way thal
reading alon8 with sticker detail can be captured in one photograph
25. The image ofthc mctcr along with metcr rearling and sticker, shall be capturcd b:/ th€ meler rcadcr
with the hetp ofan inbuilt phone camera of Mobile phones. Agency will also ensure that meter
display is periodically cleaned lor caPturing clear image.
26.l.heDiscommayassignaddilionalareasinadditiontotheafeasasalreadysp€citjedinthetender
document. to lhe agcncy. Thc Agencies must be equipped to provide additional manpower within a
notice period of I month. The additional manpower musl be suflicient lo cover al least one sub-
division.
27. Agency t(, also p()vide a list ofuntraceable consumers to AEE(Supply) or concerned Discom
personal wilhin 60 days from lhe dale ofs(arl ofwork. List provided by agency to be traced by
AljE/JEE wirhin 30 days. Post allocalion oflraced consumen in respeclive MRtis' remaining
uniraced consumcrs to be exctuded from the Agcncy's allotted consumer base, until such
consume.s are tmced by the Discom & mutually agreed with the Agency'
(excl'
2E. f)ownloadable consumer count shalt be the total allotled consumer base for the agency
Outtorl/ Ambiguity a'onsumers/ Temporory ot Permargr ly dircon'Pc'ed coru"eB) & same sh'll
he considercd whilc evalualinB thc pcrtbrmance oflhc Agenc) '
29- Agency shall assisl lhe Discom Officials to ensure that issues pertaining to Oulsort/ Ambigui[y
consumcrs are resolved beforc the nexl billing cycle & such consune's are brought into the
downloadable consumer base in the subsequent month
30. 'l he supervisor of lhe agency will have to carry out the fbllowing activities:
i.
Ensure thal a compiled list ofuntraceablc consumers is Provided to AEE(supply) or concemed
Discom within the prescribed duration. Shall assist JEE(Supply) to locate such untraced
consumers, so as bring them back into thc billing cycle.
ii. Ensure that the slickers are fixed on all meters within prescribed dumtion and same are fixed in
such a way that lhe meler reading along with sticker detail can be caPtured in one pholograph'
ii i. Ensure lhat MRUs are allocated (o meler reade6 on a limely manner as per dctined schedule,
billing activity is completed by 25th ofevery month'
so thal the entire spot
iv. Shall prepare a comparison report for at least 5oZ ofthe consumers. allotted to the supervisor,
each monih to ascerlain lhat CPS lat./long. coordinales fora specific consumer is consistenl' A
consumer-wise monthly report on the same shall be provided to the concemed AEE (Supply)
ol lhc subdivision /RO ofthe Division
v. Ensuac that mctcr readers take clear meter reading image for all melered consumers'
vi. Verify the meter reading image with the generated bills to the extent ofat leas( 5%o ofbills
generaled by every meler reader under hisjurisdiction every monlh. A consumer_wise monthly
reporl ofsuch vcrificJtion be provided to the concemed AEE (suPply) ofthe subdivision /RO
al,,:
ltb
ol theDivision. Ioensurevcrilicalionofthebillsforlhccntirealloltcdconsunrc15allca\l
oncc ovcr lhc contract pcriod. usinS lhe supcrvisory nrodulc oftho soll\\are.
vii. Veriti all lir\lbillsissucdonMetcrdclecti!cstatusallc.OKbilling.h)visitintssuch
co sumer prenriscs to asscss the aclual sitc scenario and submil a coosunler-!\isc rcporl on lhe
sanre in thc prcscribcd prolorrna l(J thc RO. orr nronthly basis.
! iii. shall assisl lhc l)iscom Ollicials lo rcsolve issues pertaining to Outtort/ AmhiEuil) cun\trnrcr\'
ili- Shirll compl) wilh an) work allottcd by Zon l Managcr & lto.
-11. The lonal lvlanaser ol-lhc aScncy will have to carry oul thc li)llouing acti!ities:
i. Shall act as a liaison bclweon the I lcadquarlcr(llQ) Tcarn and I ield lcanr.
ii. Sholl check lhe qualit, ofthc meter rcading inlage ofal least l% ol thc hills lerified by lhc
s!pervisors under his/hcr.iurisdicti( - Report on the sanlc shall be shared Nilh lht ESI: on il
monthl) basis.
iii. Shall accompanythesupcrvisorsundcrhis/heriurisdictionli)raileastl9/uoflhcprcnliscs
visiled b) thc supervisors for veriliing lhe Ilrsl bill on Mctcr Dcfcctivc slatus allcr OK billing.
Consumcr-wisc site visil report shall hc shared with thc liSIl on a nronlhly blsis.
iv. Shall monitor lhe billing ofhigh-valuc consulrcr tariffcalcgories likc I,TIS-1. NDS and cnsurc
that these consumers are not lcf[ unbilled in any month.
\. shall bealiSncd\\iththc llSEand provide pcriodic updatcs on pcrli)rmance ol hisallotlcd
.itlrisdiction.
\ i. shall cnsurc lh t necc\sary buffcr slock is a\ailable likc l'rinlcrs. Drobilc phoncs. slM cald\.
prinling pap€r etc. fbr smooth luncti(tning ol lhc Spot billing \\orks.
vii. Shall periodically schedulc trainings for Supervisors/ meter readers to ensurc qualily ofspot
billing rvork.
viii. Schedulc \veckl]. mectinS \ ith stlpcrvisors k) asscss the pcrfornlancc and addrcss an] i\\uc\/
conccrns. Minutes ofthc rreel shall bc docunlcnted and shared Nilh thc ESE.
ix. Wcckly rnccting with thc llQ teanl lo sharc proEross and cscalale aDy issucs/ conccrns
x. Shall issue shoN-causc notices lo non-pcrfororinB meter rcade6/ Supcrvisors & subsequcntl\
rcplace such pcriodically non-perRrrrning individuals. Copics ofsuch notices/ lctlers shall bc
docu,ncntecl and sharod with ES[.
xi. shall complt \\ilh any uork alloltcd by ESE/llllL.
32. All rcports. that rrc lo bc propared as pcr thc abovc delined roles & rcsponsibilities ol_thc
Supcrvisors & Zonal managcrs. musl bc submitled lo the Discom along !vith thc molrthl\ invoicc.
-l-1. thc Agcncy shall cnsurc dcputalion ol all nlanpo\ler (Projccl Managc/ I I Managcr/ Zonal
Managor / Supcrvisor/ N4ctcr lleaders) wcll belbre \tart ofwork and slhnil a workplan indicillinS.
Spol billing schcdulc. rnetcr reader tracking modulc rollout and thc consulner/dislrihrrlilnr
lransformcr taSging schedule.
-1.1. l hc AScncy shall prcpare spol billinS scltedulc ,i)r LT consunlers covercd undcr thcir scope and
gel it flpproved hy thc conccrned DEII hclbre slart ofSpot Billing works. lhc schcdule approvcd
//t
by the rcspective EEE ofthe division shall be striclly followed for spot billing purposc during each
monlh.
35. TakinS of tirsl spot hilling afler award ofwork may be done jointly with rcpresentalive
of Discom'
ifrequired. Same shall be communicated lo thc concerned Elecldcal Executive Engineer by thc
Agency.
16. lflhe mailindbilling addresy Phone numberofa consumer is incorrect or incomplele' the Agency
shall suggest necessary changes in the mailing/billing addrcsy phone number to the RO in writing'
37. lndividuals including blacklisted RRFS/ MRCs tcrminated from any Govt. organisation due to any
reason but not limited lo Non-Performance, shall nol be depuled for any activily under the scopc of
this tender.
(o carry out
38. Discom has the right to direot ihe Agency lo changc any individualdeputed by il
works under the scope ofthis tender, in case lherc are sufficient rcasons 1o believc that action(s) of
the individual has hampe.ed lhe works under the scope ofthis lende( and not just limiled lo Spot
Billing and revenuc collection. The Agcncy shall comply with the instructions wilhin l5 working
days fiom lhe date ofreceipt ofsuch instructions liom lhe Concemed Eleclrical [ixecutive
Engineer.
39. The Agcncy shall rcport to lhe respective EEE/AtlE (Supply) ofElectric Supply Divisionvsub-
division tbr any Adminislrativc Problem during execution ofth€ job.
40. The Agency to also cnsure creation oftraining modules for meler readers & schedule training
sessions on a periodic basis. and same to be shared with the JllE.
41. A signed copy of MIS report in a prescribed Performa (or as modifiGd ftom time to time) shall be
submitted by thc spot Billing Agency as and whcn rt4uiltd.
42. The agcnc), shall report lhe following cxccplions scparat{:l) 1() thc authorized oi}lcer olthe
conccrncd Electric Supply Division on monthly basis or as and when required by the Sub-
division/Division Revenue otlicer. (ln hard as well as soft copy)
r Consumers billed on Premises locked status
. Consumers billcd on defective meters/bumt mcler/stopped meter.
. Bills ofmctsr with seals broken. Glass broken, Mctea Burnt.
. Consuoer bills rvith mcler number not matching lhe meter number inslalled at site.
. Untmceablc consumer cases (example; connections in dala base but, never billed and paid tbr
hy consumer).
. Consumers whose meter is not easily accessible in respect ofheight and location with meter
installcd inside the prcmise.
. ln Icw other case/reports as and when required during the contract period.
43. Selecled agency(s) will have to carry out Meter Shilling activity, after approval Irom the
conccrned EEli ol'the division, to ensure meters are accessible for taking meter readings. I he
payment ofthis activity will be made as per prcvailing schedulcd rate of Discom or as notified hy
Discom lrom time to time. When required, Discom may also assign a list ofconsumcrs whose
energy meler is to be shifted at a aeadable location.
6 ...
︼．
B. SPOT BILLING THROUGH OCR or OPTICAL PORT RXADING or CONTACTLESS

MODES LIKE RF/ BLUETOOTH BASED Rf,ADING:
l. ln addition lo the scope as menlioned in (l.A) Agency shall sel up n€cessary infraslruclurc/device
lo enable meter rcading through OCR (Optioal Character rcading). Rl'/ Bluetooth/Optical port
mechanism etc. to eradicate aoy manual inlervention/ enors while meler reading.
2. Any additional appy sdk / devices at meter side required fbr carrying out such readings shall be sct
up by the Agency & also ensure lhat such appv interfaccs are integrated with the Discom s
existing syslcm for real-time data communication as decided by DISCOM.
3. All readings taken through any of these modes. shall be easily accessible & rcadable in thc
DISCOM dcsired within a stipulated duration of not more 45 seconds for one consumcr reading
activity (excluding communication, bill generation /printing time).
4. Agency shall provide dashboard / analytics to be appmved by DISCOM. The dashboard shall
capture KPIS. exception rEports for ready relerences of DISCOM. Further Meter readcr lrdcking
modulc is to be implemented with the help of allribute data captured and sen( to agency system
during spot billing.
Nole: Discom vill inlorm the selected agency on 'hen to slart vorks under lhis heud, hotwver it is
expecled lhat lhe Ageruy shull maintain suflcieht capacity to sktrl n'ork! under this he&l
C. IIDVENUE COLLDCTION
I. Collection lhrough POS (Poilt ofSale) Machine/m-Pos & other flodes pcnniflod b] l)isconr in
Mobile App:
A. The POS/m-POS Machine will b€ canied by the person who willvisit the premises ol'the
consumcr for collecting thc energy bill through DebiI/Crcdit Card.
B. The person will enter the Consumer ID, and aller validating the same. would swipe the
Crcdit/Debit Card ofconsumer for processing paymcnl.
C. The Meter Readerwill pmvide a system generated Money Receipt generated by the l,OS/m-
POS Machine to lbc Consumer.
D. Maintenance ofPOS/m-POS Machine will be responsibility ofthe Agency through dcsignated
/ authorized service provideN.
ll. Collection through E-wallet

a) Each Bill-collector will be linked with a un ique E-wallet account in which the Agency would
need to top-up an aoount for the bill-collector lo sta( paymenl collection againsl Energy 8ills.
b) E-Wallet ofeach bill collector engaged for collection shall be maintained with a minimum top-
up amount ofRs. 20,000/- by the Agency. The Bill-collector will not be able to collcct beyond
the amount in wallet without further top-up recharge.
c) Bill-collector needs to updale / download billing and consumer data throu8h mobile app to lhe
device. bcfore start ofrevenue collcction.
d) Afler entering valid consumer numbcr / account number. consumer details along with amount
payable to con$umer will appcar. 1he Bill-collcctor will enter amount colleclcd from lhe
71P.,,1"
ltr
will be gcnemled through Bluetooth prinler which shall be handed
over
consumer and a receiPt
to lhe consumer-
Payment through other modes and upcoming modes introduced in future
and as and whcn
inrc8raled hy the ulilily like NPCI. UPI clc.
Agency to tlevise a scherluling plan so as to keep consumers informed about
the bill amount
collectiondatealthetimeofbilldelivery.Asamplenotificationfonnatforthesamemaybe
provided by lhe Discom.
Agenoy shall also deploy at least one mobile vans (sub{ivision wise) with
miking facility for
V.
by lhe Discom &
u,,_noun".ment. & revenue collection. Information for miking shall b€ provided
each month wilh the
Agency shall ensure that mobile vans shatl traverse across their allocaled area
necessary announcements.
submitted as
Vl. Mobile vans shall be deployed with GPS tracking and lrave6ed route map shall he
prooflo the concemed Discom official. At least one bill collector with sumcient e-\rallet
balancc
shall travel in the mohile van for ensuring on'spot rcvenue colleclion fiom consumers'
allocated areas on a
Vll. Agency shall also setup at least one revenue oolleotion camP in each oftheir
mtalional basis to ensure maximum revenue recovery'
Agency can deploy additional supervisors/ bill collectors for enhancing revenue
recovery'
Vlll.
howcver. costs associated wilh the same shall be bome by the Agency'
Zonal Manager &
Ix. Supcrvisor of the Agency shall monitor revenuc collection works & appraise
RO on a periodic basis.
& aPpraise ESUEEE on a
X. Zonal Manager of the Agency shall monitor revenue collection works
pcriodic basis
t (Non'smarl) & AMR are

Oonsumert t'hose meler reotling is done lhrough RMR, Prepaid
erchuled.fntm rhe scope olvorkoflhe Agencieslot rcvenue collection'
. con\umers
Conlitnen; wilh r'ma nelers are excludedlor spol hilling works' hou'ever' lhese
shall be inchilel as Part ofthe scope for collection aclivily Bill Colleclor
shall risit
Ptemises oflma melered cohsumers lo drive Periodic Payments to'tt'ards recharge &
re]nllmruliono'.mentionedinclose(y1.3)shatlbepfoviledhlheagenc'),forcollection
ho,t1 s ch smdr! melered consu, ars.
tI. Facilities from DISCOM:

a) Mobile app for spot billing and colleclion, Application for upload / download of
data to/from
Mobile device will be provided by DISCOM.
b) Training lo Supervisors appoioted by agency for sPol billing and collection
work' as pcr
inslructions ofthe concerncd EEE.
PoS/m-POS Machine, E-wallet wilh top'up rccharge system will b€
provided by DISCoM
c)
through concemed scrvice providcrs.
k
lll. Contlrct PerformaDcc []ank Guaranlcc:
a) Agency shall have lo submit separ"ate Performanae Cuamntee ofamount equivalen( l() l07o ofthe
conlract value 1861698 Nos. t
12.15 ' 24 non r.i, eifier in the form ofDemand Drall or in the
lorm ofBank Guarantee in favour ofSr. Managcr (F&A). Nonh Bihar Power Distributi{)n
Com pa ny l,ld. payab le al Patna. l he pcrformance security shall have to remain va l id for lh c p€riod
ofthc cntire contract period + six monlhs lhe.eallcr (agency shall ensure validity ofPerfonnance
Security through extension/afresh submission ofDemand Drafi or by extension ofBank Cuarantec
validily). Agency shall submil the Pe.formance guarantee as per the timelines mentioned in lhe
.lduse E: Key dates nd limelines, el\tcid^led hereinaft€r.
IV Agreement:
a) Agcncy will have to cxecule lhe agreemcnl in prcscribed format (draft enclosed) rvithin 7 days
Irom thc issue this LOA afier depositing Conlract Performancc Bank Cuarantec nlentioncd
hcr€inbeli)rc.
b) 'I he agrccnrent shoLlld be exccutcd on stamp papcr with a valuc ol lls. I000 (ltuptcs onc lhousand
only)
Period of Engagemenl:
a) l.l l\l(,rrth\ lronr thc d tc ol contract signing (lhc ncriod na) hc cxlcndcd lirthcr lirr il rllaximurlr
ol l2 months subjecl lo salislactoD perlbnnln!c rnd ntutual eons.rrt ol lliscor]] nn(l llle '\!cnc) I
b) Discon rcserve the right to tcrminate the cnBagcment during the contract period.
c) l)iscom also reservcs the righl lo exlcnd thc pcriod olcngalicncnt o[lhc Succcsslitl l]irlders on
rnulual agrccnrcnl. depcnding on thc requilcnlcnl and pcrfornrance r)l thc Succ.\slll ltiddcr. Ihc
deci\ion ol lhc Disconr in lhis rcgard \\ould bc linal and binding.
VI. PayDcnt for works under the scope of RfP:
Agcncy shtlll be paid in rccordance \\ilh pcrli)rnrancc as Iolkrws:
l. I'h('l(' l\lcter for \pol

Rs. 12.15/- only per cons{lnlcr per mcler rcading lor Spol lJrlle( at lJIll
rrllding hascd Delivcry tbr cach coDsumtr.
spol-l)illi g
. Ihadhovrulesh ll hc intlutiveo/all ut:l:- (ctcl l*tes) (axl. latic\tl

Sutrcr|i.tots. '/ttnd notogers. lT nn ,lrylr\ & Proiut \hnixct\)
elso(ietc(l ,rith curr-titry dt thc spot l,illit,g udi|i/r.
. /lt ltust 60'% d th lxtlncnt m<lcr tl'it hu l \ltdll tu p,tts,,l "tt n tht
lrlalrr reddcrs, b .orer lhcit' nknlht| gr.xr.vli,/icr.
. ,lgatL'.t' is lo tttkth t,tod o/ lhe k,nthl! lrd.ttncnt t fu tt] tlt! 'ttettr
n:ulcr. rupenitnt, TLntol nanagers ll ,]nndgcrt & l'tt)i(l itltttltry?r\
9lt',re.
/(k
in the previous month (lonAvith their Present nonth inroice
2. Supervisors, ln addilion to above agency shall be paid
lT Manager, . Minimum Gross fixed salary of INR 40000 per month fbr thc Pmiect
T,onrl Manager. INR 25000 for lT Manager. INR 30000 per monlh lbr Zonal
&
Manager Manager & INR 22000 per month for cach supervisors rcsp to be
Projcct deployed
Mr[ag€r Costs . Discom shall reimhurse this minimum gross salary on a monthly hasis to
the Agcncy post veriticalion ofthe depbyed manpower'
. Cost, if any, associated wilh additional salary for IT Managcr, Zonal
Manager & Project N4anager (i.e salary morc than the minimum !ros\
lixed salary as mentioned above) or for any increase in manpowcr. shall
be bome by agency.
Note:
. The payment proofs for such payouts will have to be lirrnished hy the
agency in cvery subscqucnl month s invoice.
3 Rcvenue The paymenl fo. Revenue collection shall be as follows:
﹃
co!lectlon(lЧ ‐
ｍ
ｍ眈
ｂ
:'OS,:)OS,E― Dlvkloll.wl.. Morlhly nill Prymcnt (o.
，
1、 ::llct) P.do rrr.r ofAgrncy AgrncYr
,‐ 90% 1`・・ 1 75。 b
・ ‐ 7`● .!oく￨° . 1 5。。
75'``
●― ぅ0%toく '0。 3 5'も工 1 25。。
く50・ . n。 . 1・ ●
'% ofrolal aDxnrni collected by lhc agcncy would bc considered payAble as reDuncrutur
. )iro- |'oltr't unLt \lt ll hc culLllttcl tt .\'unhc tl2uung ut,ltnrctt

(inLl. onli,lr & Lo nt!, tro|ncnt.) in lirisil'n ln'ttlul hv Nmthcr ol
dott'nlu ublc consunttrs ( nder oganq" ! .htristli. t ion) in lhal Porli.lthr
, -1gent.t' lepb.t d.hlitional tuli(ute.l nanpover ( bill colleck)r!'
tn.t_\
\ per|ivD'!, z)nal kdagar\ etc. ) und (nklil ionol
ohi lt Yn ct.../or
cnhun(in!rrrcn e rrto\'!r\'- Co\t lorlfuxLnte slnll hc horne b1'ugcnc.r
. Al\o. /i,r inorl prclnil nalered utnttrntts, ogen.)'$ ll Lott)'t)ttl
ret'cnuc tt lec!ion tvtt'kr, lir vhic h ltuynent terns $!ll hc Ji:(ulot lldt
tol.: o/ 311/0 4 lhe re.hlrge unnunt ctlletled liont tttch Lttnvrmers
{. Spot-billirg Addilional Rs, 1.35/- only pcr coosumrr per meter rcadinS ofeach con\unl€r
vit OCIU is lhe ratc lbr spol billing consumcrs lhrortgh OCR/ usage of Opticll I'ortl
Optiral lbrl/ contaclless nrclcr reading Drodes like R|. llluetoolh elc.
Notc:
Drctcr rc:lding c -lgency shdl tuttr ll (t)tt\ d\toci kl \rith e\tthlih Pnt & intrqtttio,l
lha ufu^'r- nantionatl \oltiion! rilh Divw s s.t\l.nl
. P,n\ cnt wler rhi: hcul shull he nrub onb'tgoiltt th'st: hill\ thti u.
suctrtslully generotul through o( R notle/ Olticol l\fl re.kling ot other
.onk|lla\t nclcr rcotlih! nodet likt Rl', Blueloolh ck'.
c .lgcntr:tu 1 bc intin!t!.l br Di\u,, ! u\ Lnl \lrcn rqnirel t,t ttttltrnt
o.ti'itit!\ \.i0 thit nruk fill thd ti,tt! lcnLt i\ to ti,k u\ t)cr dLti|il\
''Photu, itder r" tlin!: hovl Spor-hilling" at t'1!nttottl hcrainhL'lot!
10 1
ルレ
Bill gcncrated on door lock/reading not availablc for more than 37o olspot billcd consurncrs in
a monlh will be lrcated as non-dclivery ofbills and shall bc excluded while cvaluatinS thc
performance oflhe agcncy. no payments against exccss door lock/reading not availatrlc nill be
made bcyond 37o ofthc Spot billed consumers
Note:'l hc nlonthly inroice shall be pepdre.l by the bidders barci on the llls regrrt gcncrutcl
by thc hilling soJiware againsl lhc hunbet olslnl Billed/llill deliveredlbr thc olbLdt.l
consiln,?rs. The intoice mqt comprise ol e morifinfi o1 3"2 ol .tltol billing .l)ne on '\hrot
krc*/rc lirrg,tol oroiloble cons me,l", No polnpnts sholl he ,rtu.le ogtinll'7krot
loch/re ling nol avolldble" helohd lhe acceplohle lirn of3%
Vll. Releasc of l'ayment:
Bill verilicntion: bills in lriplicatc lihall hc suhnriltcd on nronthly basis h1 agency to Il.O.,l
Al,lll(RcvcDUc) postcd at IISD tbr vcrillcation. rvho shall verili thc bill in lriplicatc bascd on ticloal
uork donc pcrtaining as per the I{lP and as pcr rates and lcrnrs and condilions ol lhc c(nrlracl
agreemenl/ \vork order & lbr\ard it to thc EEFI ol thc respectivc LSD for counter signulurc.rnd
fr)mcnt $ill hc rclclscd b),thc Accounts Olliccr ol thc r€spcctirc ESD. li)r Project Mlnagcr.
Zu)al l\y'anagcr & Il rtranager. posl rcconciliation paynrent shall bc releascd 1o the agcDcy ilt llQ
lcvcl hy Scnior ManaScr (|&A) llQ ol-thc respectilo Discom with lhc ipproval ol l)(;M
( licrenue).
l)) lrlrtr. ESI) (,l thc NBPI)('1. $ill ensurc 7(1'L'n pa\nrcnt ()l l'holo nrctcr rcading l) scd spot l)illing &
llill d istribul ion charges. 909i, of reinl bu rscmcnl o l lhc Salaries ol'Supcrvisors & 100'),, pa-\llreDts
ol_ collection charSes. wilhin 7 days ol rcccipt of invoice. whereas thc remaining balance amount
n ill be paid post reconciliation oI pcnalties & vcrilicalion of lhc proof lor rronthl! nlclcr rcildrr
paynrent b) lhc agenc-Y_. rvilhin ,5 days of receipl ol invoicc. lRtq|irctl .lul.t /.r' c lc\tlutilf thr
i tt)ict dtrt)ttnt .;holl ha protiiel trt tha gen..r h.\,thr DitLon rithin 3 d.t.\,! o/ the utltvqucnt
t,krth n tlk' li".t,krt tt\ ttoLhul i,i,,lhncr re-l)
c) lhe bill \hould indicate thc Goods and Scn'ice l a\ rcgistralitnr nurnlrer aod dalc alloltcd to hinr
nrrdcr Coo(ls and Scr\ icc I ar act
(l) I)ocumentarv prool- relnlcd kr paymcnl of slatulory ducs such as (;oods and Scrvice l or. irrcorl]e
la\ clc. and rclurn filed has lo be subnriltcd along \!ith the bill.
VIll. l'enalty/ Incentive & other Liquidated Damages:
A, Penalty on Non-delivcry of bill & noD-perform{nce of rctivitics: I'enally on basis ol- non-
tlcliverv ol bills shall bc as tblloivs:
a) Spot hilling done morc than 37o on door locld reading nol available shall be trcated as nor-dclivcry
ofbills & shall be excluded while calculating lhc spol billing performance oflhc agcncy.
b) lncentive shall be applicablc for the ljrst month and Penalty on performancc shall bc applicablc
aner Third Ililling month. as same is given for familiarisation oflhe work areas. Ho\\ever. pcrralty
on manpower adcquacy shall be imposcd from the sccond billirg month.
11 1
//b
c) llcnalty shatl be deductible and payable respeclivoly along wilh the Paymenl ofth' lnvoice'
d) The Penahy on performance on Distribution ol'Bills shall be as illustrated in the lable below:
PAltAMETER CRITERIA PENALTY

No pen4lyl
Monthly Spot >=90%&く 95% 5Vd*
Billing
< 80,'1, l5%*
lncomccl meter
reading or l{}oon (rlthc di\co\cr.d
Llnclear image \lcn(\ \hall \uhmil .lrmnlc ch((l r.nrrn for price pcr \,'ron8 bill iD
or wfong vcrificalion ol 57o of bills gcneraled sitnrPl('chcck
billinS status
Non-submission of monlhly sample check I ofthe salary ofthc

oelo
Sample check
rcports (as mentioned in scop€) along with supervisors & Zonal
by Agcncy
nronlhly inv()ice
* P.nalti(\ (c\cept sartlple chcck by agcnc) ) shall be inrposed on spol billinB invoicc tlmounl (i c"
c\cl. (-r)ltcclil)n. salitr) componcnts olthc invoice)- capped at 30o,
c) Penalty shall be reslricted Io nlaxinlunr 307n ol the lnelqr ri-ading charEos
l) ll pcnalty irDposed is at l0% li)r any two conscctliivc monlhs. Agenc) may M considercd lor
termination. However. Discom will have a final say on lhe same.
ll. I'enalt-v rchted to Agencies Msnfowor ldcquacy:
tn casc. thtrc is less than ()ne Supervisor present lor eveq t5.000 consumeA in a monlh lhe pennlt)
.rppli.:rhlc rh.rll he a. f.r hcl,rrr .,'rrJiti,'n.:
. No penalty in case spot billing % is Sreater than or equal tt) 987o.
r tn case Spot Billing'X, is behw 9lt%. lhen :i'% ollhe cost ofthe offercd rate multiplied bl thc no'
ofconsrurcrs Nilhoul ir supervisor would h€ dcdtrcted.
ln cnsc. therc is lcss lhan onc Metcr lleadcr presont li)r every 1500 consonrers in a monlh the pentrlt)
.rpplirlhl< shall he ir. p(r h(lu\ (orrJilittn5:
. No penatl) in casc Sfot billing % is greater than or equal k) 9ll7o.
. ln casc Sprrt biltin! % i\ belou 9ti%. lhen t50% oflhc cosl ofthe ollcred rate mrhiplicd h) thc
no. ol consuncrs without a meter reader wonld be deducled.
't2 |
lk
つ
(1. lncelltile applic{ble
PCNALTV
. Spot Billilrgofall consuners (unique) al lclst
Pcnalty imposed in lny oDe
once in a quarter
monlh (rna\. arnonnl) iD
Penahy
. and Achieving a monlhly Spol BillinS
Ihal qrnrrer on spor billing
performance ofal least E5o/o in all lhe months in
invoice shall b! \!aivcd oll.
that quarter
D. Key dates rnd timelines
The key dates and timelines that are to be adhercd by agency arE as follows:
SNo Comtrllsnce Herd Tlmelihe!

￨
Acknowledgne,rl ofacceplance lo this t-ctter of
Award aod actno*ledgmenl on adherinp lo lhe I
16 (,7 2()21
limelines 6 menlioned for compliance head S No I
l.t 4 herein-lablc (viaa letter
Suhnri\sion olConlrxct Pcr[ofl naIcc I]iul 19072021
(iuarunlcc (Cl'B(;
SiSning ofconlract (ln person) 21 072021
￨ Date ofcommencemenl ofwo s 01()82()21
Ntte. ln &t\e t)/ an.t dne lne t.t kr the dht)n tdhulotel l te\. )'o \hall h( .hl.t'inlitu&l in
&h\nLc h| th! l)i\(.),
E AREA OF WORK:
l)ir ision/Sub- I)ivision wisc 0llcclivc consumar count assigncd lo aSency is as fbllo\\s:
DiViS10N SUttDiVIS10N Erect● e cOnsume"

MO i‖ ARI ARERAJ 103271
MO口 lIARI CHAKlΛ l14621
401111人
ヽ Itl MOT‖ lARI 1170(,6
RAXAUl DHAKA 10t1705
RAXALjl (l10RASAHAN ￨()￨)()66
RAXAt∫ l RAXAUL 83685

Bじ 111ハ 11 NARKATIYACANJ 12,37()
MAI)Ht11:ANl I'ANDAl,1 64て 5
'r・
T()TAL 861698
'l'hc above tabled consumeN are indicative, consumers forthcoming in the area oI opcmtion \rill
automatically bc added and covered under lhis work order.
l3 lr'rF.
ltt-
ヘ
F Key Annexures: fhe agency is directed to adhere 1l) the annexures as perNIT (Reference (i)):
L Annexure-VIII of the NIT: Contract Performance Bank Guarantee

2. Annexure-lll ofthc NIT: Draft Contract document between Discom and Agency
Yours hitllllJly,
(\4jayl(umrr)
General Ny'anager (l{evcnue)
Mcmo No_… 3ケ λ , nut a, ..12..mtzozr
Copy fonuarded to the DGM-cum ESE, all lltectricity Supply Areas / Eleclrical SuperinlcndinB
F.nginecr, ili Dlectric Supply Circles/ EEE/ AEII (Rev)/ R.O.. all Eleclric Supply Divisions/ AE[ /JEE
(Rev)- all lllcctric Supply Sub- Divisions Ibr inlormation and necessary action
General Manager (Rcvenue)
Melllo No‐ β ik,

…… oarca: .. ll-tot tzozt .
Copy tbrwarded to Direclor (Pmject), NBPDCL/ CM (Revenue), NBPDCL/ CM (Finance),

NIIPDC L/ I)GlV (Revenue). NBPDCL/ Senior Mana8er (|&A). NBPDT'1./ SclidlManagc Revenue).
NBPDCL/ EEE (11), NBPDCL for inlormation and necessary action
(Vijaゴ ll
Ceneral Mtnagcr (Revenuc)
Mcmo No二 …6●λ… ,

ti,lt dt .12..rclD02t
Copy li)rwarded to OSD io CMD, BSP(H)CI-/ OSD to MD. NBPDCL/
(V哺電
Ceneral Minager (Rcvenue)
ルレ
1411,.r!.
D'nrnl')rdrl,h (onsu cr\ (A) Tola!a‖ otted consunler base for the agency
(‐ )
outЮ rl AmblBllitv cOnsumerダ「 D or PD consumers

()K%,(B) Consrmers biUed on ()K/(A)
ヽ1:)%.(() Consrnrcr! billc(iotr l\lDr (A)
:ヽ 1`%(I), a.nsunrcrs billcd on tlM/ (A)
l'I`レ ,(I) Consumc6 billcd on PL/ {A)
strl lrillinq 7" (r) lfE<3● ..(B)+(C)+(D)+(E)
Else lfE>‐ 3ワ￨(3),(C)十 (D) 3。。
:)1ヽ c(,ヽ ci C(￨:‐ [ :t,(c(で、ti t'■ es,((l, ¨
lnloice Amolltrl(Il) F)'(A)。 (C)
it(nrht on nonthlr spot allling IfF>‐ 95% i then No Pcnalt,
If90%く ‐ ドく
lf 80%く ‐
「
'5%:5'tt(H)
く90%: 10・・・ (H)
HFく 80% :S'b° (H)
nitt. ro t" cn."l"t on srmple blsis (J) 5● ●。(「 )° (A)
Bilh foutrd vrith incorr€cl nt.ler

rerdnrg or rrtlcir imnst or wro'rg K
billins stalrs etc. from lhe srmplt
P.nrltJ on lncorrccl m.lcr r.eding or
tltrclcar im.ge or wroog billing strtus ・・
K● 200・ (G)
erc. (L)
′
0ヽ ■くnハ ′
″′●
Nlnr. no. ofnrclcr re{rlcrs rcquired (r)
′
,,′ ′
ilitr. no. orstroen isors r.quired (!) 。,71r′ o″ ′

aソ 15000“マ Q―
て
N $ n poscr Dcplor- nlenl P.n iltr.. ( lI) If F ・ )8。。 0
El、 ol〔 l'イ・

. lrn。 '8
。f metei readers dep10yed,‐ x、 0:Llse t(a) ｀てそ
lCtcI Iせ t(ぜ IS
' 01■
uc,loyed'1500)'(G)● 150%
。‖
缶。 fftP劇 Ⅲ螂 >ヽ ●時い― m JN"■ m`
“
口。yCd'知 001'(G)・
dぐ 2`%
",“ _______
1+L+M
Pen31t,lleduction(0) IFNく ‐30%`H :N
Else iFN>30%● H:30%'H
lnvoice ount [fier PenaltY
D{drc(ion (lt) (E\cl. (iST & 1'DS H-0
dcducrio.s)
Downlordolrlc con3rmers in I Total sllotled consum€f ba$ lor $c agcnq

prrticrlar dirision und.r thc rgetrcv's t)
Ourson, AnrbisLri ..nsuNers/TD or PD co sunrers
l)i! ision{ti\{ }lonlhl} ( i'llc.tion N"",b"' pry"s."ffi.r(;"1 & counter pavme't undcr asencv
""ll"c
s
"f
Tor.l A otrnt .oll.(ted !)agg!!Il! ●
If(li)>‐
lF 75%<‐"%
(ti)く :625●
・
If 50・/● '0%:55%
‐(ii)<75%:475%
lf(11)<SO% 11。。
lrrenlhe pry-out xnrounl/ lnvolce

nx,nnl rF}cl. GST & TDS deducliors)
﹁
″
■１
lnvolc. lll: Srhry hvoi..

M.rme.r S.btu dr-.nl
lr{,trnlo drblc conNntrlr (a) Totalalloned consumer b8s! for ihe ag.ncy
G)
OLr$on/ Anrbiauily consLnrery TD or PD consumers
\lin. numb.r of ,onrl nrnnrg.rs t^)/250m0 (Ru'1d olf,o neorest inteEe.)
'llitr. nrmltr otsupcnhors rrquirod lrl/15000 lttot .t olf b neatest intescr)
\litr- !)roi€cl il,Ds!.r nrr l)ircom r{ll lNo

I No.
srlrry pry{rl to zonrl m.nrger (f) lfNo. ofDeployed zonal managers > (b), (b) ' INR 10000
Else (b) * No. ofde
srlrry pay{ui lo supervlso. (s) ll No. of Deployed nrp$visoE : (.r. lc l. INR 22000
c). No. ofdeoloyed strDeryisors
srhrX p.y-our ro proi..t m.n.ger pcr ￨ヽ Rl(11)0
Srhry pay-oul lo lT minlger po. INR 25(,00
l8oic. Amorrl (Excl. GS] & TDS (0+(3)+(h)十 (1)
\otr-$l)trtissnD ot nlotrlhh srmplr 10・ .。 ((n+(g))

chr.k reporls (n! menlioned itr srope)
.lonc with monllllr invoi$ (k)
lnvoi.. Amount offer Penalty 0,― (k)
Dtductiol (1,) (F-rcl (;sl & Tr)S
・
６
ル
1,,.,,
Arvind Kumar South Bihar Power Distribution Co. Ltd.
o v

SB (A Govt. of Bihar Undertaking)
Vidyut Bhawan, Bailey Road, Patna 800 021
llumlnating livrs.. Mob:7763813977, Telephone No. 0612-2504122
Email ID: gmfarvind@gmail.com
CIN No. U40109BR2012SGCO18890
Letter no... G7 Datcd...Z103/2O2
**'*******''
Rev/SpotBilling 'Rural/Meg/2893/2021
To.
M/s Mega Calibre Enterprises Pvt. Ltd.

Premises No. 06/3 15, Action Area-1, New town,
Rajarhat, Kolkata-7001 60, West Bengal
Sub: Allotment of consumers in addition to your allotted area.

Ref: LOA No. 664 Dated 13.07.2021
Sir.
With reference to the subject above, this is to in form that vide above referred LOA.
the company have allotled the work of spot billing and revenue collection work using
mobile device with thermal Bluetooth printer, e-wallet and POS machine in different rural
areas of SBPDCL. As per clause 1(A(26) of LOA, DISCOM has decided to assign you
additional areas for Spot billing and revenue collection work. Accordingly, in addition to
earlier allotted consumers, 38969 nos. of consumers of ESSD, Ramgarh & 2891l nos.of
consumers of ESSD, Kudra are being allotted to you on the same terms and conditions of
LOA under reference.
In light of
above you are instructed to make arrangenents for
manpower/equipments paper roll etc immediately t10 carry out the spot billing and
collection work from 01.04.2022 in above specilicd areas.
Performance Bank Guarantee caleulated as per LOA will have to be submitted.
Ygurs faithfully.
2 1 3 2 *
(AKindKumar)
Memo No.-.... 291. *****'***°

Dated:...e4../03/2022
Copy to Elecirical Superintending Engineer, Electric Supply Circles, Rohtas,
EEE/ AEE (Rev)/ R.O., Electric Supply Division. Bhabhua, AEE /JEE (Rev), Electrie
Supply Sub- Division, Ramgarh & Kudra for information and necessary action.
(ArvindKamar)
B North Bihar Power
Distribution Co. Ltd.
(Regd. Office: Vidyut Bhawan,
Bailey Road, Patna)
CIN NO.-U40109BR2012SGCO18920
(Department of Revenue)
Letter No. : Rev cell/638/2021
Dated 142
/12/2021 Phone No. : 07763815071
From, E-mail.: vkhseb 1961
Vijay Kumar agmail.com
General Manager
To, (Revenue), NBPDCL
M/s Mega Calibre
Premise No. 06/315,Enterprises
Action
Pvt. Limited
New TowWn, Rajarhat Area-l,
Kolkata-700160, West Bengal.
Sub: Regarding extension of work for
carrying out Meter photo based spot
collection works using mobile devices
with thermal Bluetooth billing and revenue
NBPDCL. printer, E-wallet in rural areas of
Ref: NBPDCL'S Letter of
Award No: 342 dated 12/07/2021
Sir,
With reference to the above, we are
to allot pleased
you further
consumers for
photo based spot billing and revenue
collection using mobile devices with thermal carrying
out Meter
wallet in ESSD Bisfi Ünger ESD Bluetooth printer, E-
Madhubani , ESSD Phulparas Under ESD
Maharajgnaj and ESSD Basantpur under ESD Maharajganj. Division and SubJhanjharpur, ESSD
allotted to M/s Mega Calibre Division count of
Enterprises Pvt. Limited has been tabulated below:
DIVISION SUB-DIVISION EFFECTIVE

Madhubani CONSUMERS
Bisfi 50754
Jhanjharpur Phulparas 139329
Maharajganj Maharjganj 54190
Maharajganj Basantpur 93613
TOTAL(A) 3,37,886
Previously allotted consumer base to M/s Mega Calibre Enterprises Pvt.
Limited vide LOA I 342 dated 12/07/2021 (B) 8,61,698
Total updated New consumer base allotted to M/s Mega Calibre
Enterprises Pvt. Limited (A+B) 11,99,584
The above no. of consumers is indicative and consumers forthcoming in the area of operation will
automatically be added and covered under this work order.
You are therefore, instructed to start the spot billing and revenue collection work using mobile devices
with Bluetooth printer in ESSD Bisfi under ESD Madhubani , ESSD Phulparas under ESD Jhanjharpur.
ESSD Maharajgnaj and ESSD Basantpur under ESD Maharajganj from the month of January 2022 as per
terms and condition of LOA No. 342 dated 12.07.2021 and NIT no. 02/PR/NBPDCL/2021.Further you are
requested to submit additional BG as per updated allotted consumer base.
Yours faithfully,
(Vija Kumar)
Memo no.. Dated.H/12/2021.
Copy forwarded to EEE (Supply), ROIAEE (Rev) and Account Officer under ESD
ESD Jhanjharpur and ESD Maharajganj for kind information & necessary action. Madhubani,
You are instructed
to co-ordinate with
theagency to start the spot billing & collection work.
(Vijay Kumar)
Memo n0.-.. Dated.../12/2021

Copy forwarded to ESE, Electrical Supply Circle, Darbhanga and Chapra for information
and necessary action
(Vijay Kumar)
Memo no.-....... .T,r..

Dated-.../12/2021
Copy forwarded to OSD to MD, NBPDCL, for kind information.
(
(Vijay
Kumar)
To whomsoever it May Concern
We M/s Mega Calibre Enterprises Pvt. Ltd. do hereby declare that for the tender for Appointment of “Service Agency
for Engagement of Urja Mitras for Real Time Spot Billing using android based mobile device along with portable
printer for Billing & Revenue Collection at JBVNL we hereby declare that we do not have any conflict of interest with
any parties for participation in this tender in line with the Clause 35 of the Tender Document.
Yours Faithfully
Shib Shankar Dey, Manager
Mega Calibre Enterprises Pvt. Ltd.
Schedule 1: Covering Letter for Submission of Technical & Commercial Proposal
Date: 13/09/2023
Place: Kolkata
From,

06/315 Action Area III, New Town, Rajarhat, Kolkata - 700160
Tel.: +91 9836521056
Fax.: Not Applicable
E-mail address: anindya@megacalibre.com
To,

Engineer’s Building, Dhurwa
Ranchi – 834004, Jharkhand
Contact no. - 8987504018, 9661842194
Sub: Technical Proposal for appointment of “Engagement of Urga Mitras for Real Time Spot Billing using
android based Mobile device along with portable printer for Billing and Revenue Collection”, in Electric
Supply Area, Hazaribagh & Medininagar of Jharkhand Bijli Vitran Nigam Ltd.
Dear Sir,
With reference to your NIT No. 91/PR/JBVNL/2023-24 Dated 24/07/2023, We, Having examined
the Tender documents and understood their contents, hereby submit our bid for the aforesaid Project.
The Bid is unconditional and unqualified.
1. We acknowledge that the JVBNL will be relying on the information provided in the bid and the
documents accompanying the Bid for selection of agency for aforesaid Project, and we certify that
all information provided therein is true and correct; nothing has been omitted which renders such
information misleading; and all documents accompanying the bid are true copies of their
respective originals.
2. This statement is made for expressing purpose of qualifying as a Bidder for the undertaking the
aforesaid Project.
3. We shall make available to JVBNL any additional information it may find necessary or required to
supplement or authenticate the Bid.
4. We acknowledge the right of JVBNL to reject our Bid without assigning any reason or otherwise
and hereby waive, to the fullest extent permitted by applicable laws, our right to challenge the
same on any account whatsoever.
5. We certify that in the last three (3) years, we M/s Mega Calibre Enterprises Pvt. Ltd. or our/their
Associate have not been barred by central / state govt./, or any entity controlled by it from
participating in the Bidding of any their Project or transaction.
6. We declare that:
a) We have examined and have no reservations to the Tender documents, including any
Addendum issued by the JVBNL.
b) We do not have any conflict of interest in accordance with the Tender document; and
c) We have not directly or indirectly or through an agent engaged or indulged in any corrupt
practice, fraudulent practice, coercive practice or restrictive practice in respect of any tender
or request for proposal issued by or any agreement entered into with the JVBNL or any other
public sector enterprise or any government, Central or state; and
d) We hereby certify that we have taken steps to ensure that in conformity with the provisions
of the Tender document, no person acting for us or on our behalf has engaged or will engage
in an y corrupt practice, fraudulent practice, coercive practice, undesirable practice or
restrictive practice; and
7. We understand that JBVNL may cancel the bidding process at any time and that JBVNL are neither
bound to accept any Bid that it may receive nor to invite the Bidders to Bid for the Project, without
incurring any liability to the Bidders.
8. We certify that in regard to matters other than security and integrity of the country, we have not
been convicted by a Court of Law or indicted or adverse orders passed by a Regulatory Authority
which could cast a doubt on our ability to undertake the Project or which relates to a grave offence
that outrages the moral sense of the community.
9. We further certify that in regard to matters relating to security and integrity of the country, we
have not been charge-sheeted by any Agency of the Government or convicted by a Court of Law.
10. We undertake that in case due to any change in facts or circumstances during the Bidding Process,
we are attracted by the provisions of disqualification in terms of the guidelines referred to above,
we shall intimate the JBVNL of the same immediately.
11. We hereby irrevocably waive any right or remedy which we may have at any stage at law or
howsoever otherwise arising to challenge or question any decision taken by the JBVNL in
connection with the selection of the Bidder, or in connection with the Bidding Process itself, in
respect of the above mentioned Project and the terms and implementation thereof.
12. We offer an Earnest Money Deposit for Rs 1, 20, 00,000 (One Crore Twenty Lakhs) to the JBVNL
in accordance with the Tender document.
13. The documents accompanying the Bid, and as specified in the Tender document, have been
submitted in the manner prescribed in respect thereof in the Tender document.
14. We agree and understand that the Bid is subject to the provisions of the Tender documents. In no
case, I/We shall have any claim or right of whatsoever nature if the Project is not awarded to
me/us or our Bid is not opened or rejected.
15. We agree and undertake to abide by all the terms and conditions of the Tender document.
16. We shall keep this offer valid for one hundred and eighty (180) days from the Bid Opening Date
(Part-I) specified in the Tender document.
17. We hereby submit our technical and financial Bid for undertaking the aforesaid Project in
accordance with the Tender documents and the agreement.
18. We as the Bidding Company, designate Mr. Shib Shankar Dey, Manager, having address 06-315
Action Area-1, Rajarhat, Kolkata-700160, email id: ssd@megacalibre.com and Phone number: +91
99031 88723) as our representative who is authorized to perform all tasks including, but not
limited to providing information, responding to enquiries, entering into contractual commitments
on behalf of the Bidder, etc. in respect of the Project.
In witness thereof, I/we submit this Bid under and in accordance with the terms of the Tender
document.
Dated: 13th September 2023

Place: Kolkata
Yours faithfully,
Mr. Shib Shankar Dey, Manager

06/315 Action Area-1, Rajarhat, Kolkata-700156

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9/8/23, 10:30 AM eProcurement System Government of Jharkhand

eProcurement System Government of Jharkhand

Payment Instruments Cover Details, No. Of Covers - 2

Tender Fee Details, [Total Fee in ₹ * - 23,600] EMD Fee Details

Work Item Document Size

Latest Corrigendum List

Tender Inviting Authority

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Signature Not Verified

General Manager (Revenue)

Last Date of Submission: 16/08/2023

Annexure 2: Format of Surveillance Report to be submitted by UM Agency....................................... 60

Section-I: Bid-Information Sheet

Project Duration 3 Years + 2 Additional Year

Last date and time of Upto 16/08/2023 by 18:00 hrs

Last date of physical Upto 18/08/2023 by 17:00 hrs

Section- II: Instructions to Bidders (ITB)

Jharkhand State Electricity Board unbundled into four following companies: -

JBVNL invites bids from Agency/Consortium/Firm/Company/State and Central Government

6.1 General Requirements:

6.2 Technical Requirements:

6.3 Financial Requirements:

6.3.1. Annual Financial Turnover –

6.4 Requirements in case of Consortium/Joint Venture

8 Tender Document Fee

General Manager (Revenue)

9 Earnest Money Deposit (EMD)

Details for NEFT/RTGS Payment –

9.6. The following shall cause the forfeiture of EMD.

10 Pre-Bid Meetings, clarifications/amendment of Tender Documents

Date & Time of Pre-bid meeting: 01/08/2023 at 12:30 Hrs.

14 Documents Comprising the Bid

15 Financial (Price) Bid

16 Period of Validity of Bids

17 Deadline for the Submission of Bid

General Manager (Revenue)

18 Modifications / Substitution / Withdrawal of Proposals

19 Opening of Technical Proposal

20 Evaluation and Comparison of Bids

21 Support Provided by GM (IT)

26 Evaluation of Technical Proposal

Sr. Evaluation Criteria Marks

Sr. Evaluation Criteria Marks

27 Evaluation of Financial Proposal

28 Combined Evaluation for Selection of preferred Bidder (On Firm Price)

29 Correction of Arithmetic Errors

32 Acceptance of the Bid and Notification of Award

33 Agreement /Signing of Contract

34 Security Deposit (Performance Bank Guarantee & Demand Draft)

37 MSME Policy Applicability

38 Gifts & Commissions

39 Rules & Regulations

40 Compliance of Labour Legislation

41 Safety of Manpower, System and System Security

43 Liability for Accidents and Damages

44 Fall Back Arrangement

46 Change in Laws and Regulations

49 Governing Laws and Jurisdiction

Section-III: Scope of Work (SoW)

JBVNL Pre-paid Consumers

2.1 Pre Go-Live Phase

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