Your answer

The 5 Whys

Topic 1.2 Readings

From the extracts provided, use the table below to identify four (4) potential reasons that the number of detractors has
increased for the Collins St store. Expand on each to generate a why and explain the reason it may be an issue for the
store.

Why and the reason

© 2023 Chartered Accountants Australia and New Zealand ABN 50 084 642 571. All rights reserved.
Page 1
740318244.docx 31/03/24
 Task 2 - Create analytics questions
Use the table below to translate the problem into a measurable analytics question.

Analytics question

Q1

Q2

Q3

Q4

© 2023 Chartered Accountants Australia and New Zealand ABN 50 084 642 571. All rights reserved.
Page 2
740318244.docx 31/03/24